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Welcome to FlySAA

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Welcome to FlySAA

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Refund request

Refund request information

You may make a refund request for your online booking on this page. If you have purchased a paper ticket, return it to your local South African Airways (SAA) office for a refund.

Important information:

  • Refunds will be processed in accordance with the fare ruling on your ticket.
  • All refunds are subject to an administration fee.
  • The service fees charged are non-refundable.
  • Expired tickets have no refund value if presented after 12 months from date of original document issue. However, the additional collection on the re-issued ticket will be refundable within 12 months.
  • Service fees from South Africa and Mauritius are VAT inclusive.
  • For further assistance, please contact your localSAA call centre.

Click here for applicable administration and service fees.

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