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News and Media Releases - 2016/2017

 

 

2017

  • SAA Board won’t cover up criminality but follow due process

    1. South African Airways (SAA) Board of Directors has noted a series of stories recently published which appear to be based on internal reports leaked to the media and would like to assure the public that it does not condone nor will it cover up any acts of impropriety at SAA.
    2. Any action the board could take against anyone accused of criminality must have factual basis and be legally sustainable.
    3. It is important to understand the status these reports enjoy within the business and the processes the company has embarked upon before conclusions are made on the basis of any aspect of such reports.
    4. Investigations were previously commissioned by SAA to look into financial losses incurred by the company. Areas of focus included among other things, procurement (specifically contract negotiation and management) and asset management. A number of reports were subsequently generated and must be finalized as soon as possible.
    5. The Board has looked into those reports and concluded that, as matters stand, they are incomplete. The process of finalizing these reports, including soliciting input from all affected parties and executive management, has since commenced. This is not only standard practice, but a requirement in accordance with principles of natural justice.
    6. Once the reports are finalized, they will be presented to the board for consideration and action.
    7. We caution against making conclusions hastily and discourage casting aspersions against any individuals on the strength of incomplete reports.
    8. The board will inform the nation of the outcomes and any action necessary once the outstanding work has been concluded and the final reports tabled.

    -ends-

    About South African Airways (SAA)
    South African Airways (SAA) is the leading carrier in Africa, serving 56 destinations, in partnership with SA Express, SA Airlink and its low-cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low-cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for 14 consecutive years and the winner of ‘Service Excellence Africa’ for three years. Mango and SAA hold the number one and number two successive spots as South Africa’s most on - time airlines.

    Issued by SAA Group Corporate Affairs

    For media information, please contact:
    SAA Spokesperson
    Tlali Tlali (Mr)
    Email: TlaliTlali@flysaa.com
    Mobile: +27 82 333 3880
    Office: +27 11 978 2298

    General Enquiries:
    Switchboard: +27 11 978-1000
    Website: www.flysaa.com
    Twitter: @flysaa
    Twitter (customer service): @flysaa_care
    Facebook: www.facebook.com/flysaa

    Marketing Enquiries:
    Head of Marketing: Ms. Kim Thipe
    Office: (011) 978-5597
    Email: KimThipe@flysaa.com


     

  • JOHANNESBURG. 12 July 2017.  Have you ever wondered what you would do if you won a million Voyager Miles*? Would you like to take your entire family to Australia for an unforgettable family reunion? You will be able to buy 12 Business Class return tickets on our exclusive JourneyBlitz promotional seat sale. **

    Or, you could experience one of the seven Natural Wonders of the World by flying to Victoria Falls, a waterfall at the border between Zambia and Zimbabwe.  The experience for two people would include: Round trip Business Class tickets from Johannesburg to Victoria Falls; two nights’ accommodation at the Stanley Livingston Lodge; plus a choice of either a bridge swing and game drive or bungee jump and white river rafting -- or a helicopter ride over the falls.

     

    Well, join those travellers from across the globe already competing for their chance by participating in the Star Alliance 20th anniversary competition.  Just share a photo and a story about your favourite cultural experience and you could be on your way to becoming a mileage millionaire*. But hurry, you only have until 31 July 2017 to enter.

     

    Participating in the competition is easy. Log on to www.staralliance.com/mileagemillionaire and if you are not already a member of a Star Alliance FFP, sign-up and receive a membership number online. Next, upload a profile picture, or selfie, together with a photo of your favourite cultural experience. A unique built-in photo tool will merge the two pictures and provide you with a choice of two personalised silhouettes, one of which you can use to enter the competition with. Then briefly describe your cultural experience, detailing what made it so special and how it relates to the broader Star Alliance Anniversary campaign theme of connecting people and cultures. Lastly, provide your contact information in case your entry is selected as a winner. The competition is available in all nine Star Alliance digital platform languages: Chinese (Simplified), Chinese (Traditional), English, French, German, Korean, Japanese, Portuguese and Spanish. Judging will be carried out independently, by among others, Star Alliance’s 20th Anniversary partner, National Geographic. The winners will be announced on September 28th, 2017

     

    All entries go through a brief moderation process where they are screened for basic photographic resolution quality and other general criteria as specified in the competition Terms and Conditions. Once approved, they are then posted in the cultural experiences map for other travellers to view and interact with.

     

    Thousands of Alliance frequent flyer members have already entered the global competition by sharing their favourite experiences ranging from some of the world’s most known, to some of the remotest destinations.  From the streets of Paris to the Antarctic wilderness; and from the monuments of Rome to the depths of the Galápagos - travellers looking for cultural inspiration need not look any further. Experiences from such far-flung places as Svalbard (a Norwegian archipelago located between mainland Norway and the North Pole) have been entered and can be found via the new Star Alliance cultural experiences map located on the competition homepage.  More than 1.5 million travellers have already navigated the map.

     

    Ideas from other participating Star Alliance FFPs on how to spend a million miles: How about discovering up to 55 different countries with round-trip tickets from Turkish Airlines’ Miles & Smiles programme departing from Istanbul**? With one million miles, the winner could explore 55 countries on their own, or discover 30 unique countries with a loved one -- including 10 round-trip tickets to Europe, 10 round-trip tickets to Africa, and 10 round-trip tickets to America.  Last but not least, with one million KrisFlyer miles** from Singapore Airlines, the winner could travel around the world to seven cities of his/her dream with four companions in Economy Class.

     

    Notes to editor:

    * Some FFPs are offering alternative/comparable prizes. Full Terms and Conditions can be found at:  www.staralliance.com/mileagemillionaire.

    **Examples are illustrations only, representing some, but not all, of the ways in which prizes may be used. Subject to availability, terms and rules of each FFP.

    About Star Alliance:

    The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognized by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Adria Airways, Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Avianca Brasil, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, Turkish Airlines, THAI and United. Overall, the Star Alliance network currently offers more than 18,400 daily flights to 1,300 airports in 191 countries. Further connecting flights are offered by Star Alliance Connecting Partner, Juneyao Airlines.

     

     

    Further information can be obtained via:

     

    Star Alliance Press Office

    Tel: +49 69 96375 183

    Fax: +49 69 96375 683

    Email: mediarelations@staralliance.com

    www.staralliance.com

    Twitter @staralliance https://twitter.com/staralliance

    Facebook: www.facebook.com/staralliance

    LinkedIn: https://www.linkedin.com/company/star-alliance
    Youtube: https://www.youtube.com/user/staralliancenetwork

    Instagram: https://instagram.com/staralliance/

     

     

     

  • Frankfurt, 5 July 2017 - For exactly 10 years, South African Airways (SAA), Africa’s leading international airline, has been connecting the Munich hub with the South African metropolis of Johannesburg. Initially equipped with three weekly connections, the new service quickly showed potential and was already increased to daily flights in October 2007. Since then SAA has been offering a connection from Munich to Johannesburg daily.

    Munich is a central hub of Star Alliance, of which SAA has been a member for over 10 years, and offers excellent onward connections especially to Southern and Eastern Europe.

    Michael Bentele, Head of Europe of South African Airways, emphasises the importance of this route: “The daily flights between Munich and Johannesburg are a significant part of our European network strategy and also an important connection for the industry and trade as well as for tourism from Southern Germany, Austria and Switzerland. This is also one of the reasons why the Airbus A340-600 with more capacity, will be deployed on the route again, as we are currently flying with the new Airbus A330-300. From the beginning, Munich Airport (Flughafen München GmbH) has been an exceptional partner and a comprehensive network in various fields was established, of which the sister airport agreement with the Airports Company South Africa (ACSA) is an important part.”

    The daily connection leaves Munich at 21H05 and reaches Johannesburg 07H40 the next morning. The return flight departs from Johannesburg at 20H35 and lands in Munich at 07H20. Lufthansa connecting flights, Rail & Fly and the cooperation with Flixbus guarantee a comfortable journey onwards.
    -ends-

    About South African Airways (SAA)

    South African Airways (SAA) is the leading carrier in Africa, serving 56 destinations, in partnership with SA Express, SA Airlink and its low-cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low-cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for 14 consecutive years and the winner of ‘Service Excellence Africa’ for three years. Mango and SAA hold the number one and number two successive spots as South Africa’s most on - time airlines.
     
    Issued by SAA Group Corporate Affairs
     
    For media information, please contact:

    SAA Spokesperson
    Tlali Tlali (Mr)
    Email: TlaliTlali@flysaa.com
    Mobile: +27 82 333 3880
    Office: +27 11 978 2298

    General Enquiries:

    Switchboard:  +27 11 978-1000
    Website: www.flysaa.com
    Twitter:   @flysaa
    Twitter (customer service):    @flysaa_care
    Facebook: www.facebook.com/flysaa

    Marketing Enquiries:

    Head of Marketing: Ms. Kim Thipe
    Office: (011) 978-5597
    Email: KimThipe@flysaa.com

     

     

  • Aircraft features new luxurious Premium Business Class product
    with enhanced privacy and direct aisle access at every seat

    Fort Lauderdale, FL (June 28, 2017) - South African Airways (SAA), the national carrier of South Africa and Africa’s most awarded airline has introduced the new Airbus A330-300 on the Washington DC-Dulles to Accra, Ghana route. This service compliments the existing Washington DC-Dulles to Dakar, Senegal route operated by the A330-300.  
    The interior design of SAA’s A330-300s provide a comfortable environment for long-haul travel with warm, neutral colors, textures and finishes that are inspired by the airline’s African culture and heritage.  In SAA’s seating configuration, the aircraft has the capacity for a total of 249 passengers, with 46 seats in Premium Business Class and 203 seats in Economy Class.
     “We are thrilled to have our newest aircraft operating daily on the Washington Dulles route,” said Todd Neuman, executive vice president, the Americas for South African Airways. “With a new and innovative Premium Business Class product and, a spacious and enhanced Economy Class cabin, SAA continues to provide world-class service to our customers both in the air and on the ground.”
    Just in time for one of our busiest travel seasons, many travellers can take advantage of the Step-up program to experience SAA’s new Premium Business Class product.  The Premium Business Class offers 180° flat-bed and direct aisle access for passenger convenience, gourmet meals, award-winning South African wine, and on-demand entertainment system, noise cancelling headphones and power / USB ports at every seat along with increased privacy.
    Also available for our customers in Economy Class is a spacious cabin with newly designed slim-line seats, offering generous legroom and extra personal space. Each seat is well equipped with access to PC power port/ USB port and an on-demand entertainment system featuring a 10” touch screen for viewing, movies, television shows, interactive games or audio programming with an array of over 170 music channels. SAA also provides a selection of freshly prepared meals, coupled with complimentary South African wines and bar service.
    For SAA reservations and flight information, customers, should visit www.flysaa.com, call SAA Reservations at 1-(800) 722-9675 or contact their professional travel consultant.

    About South African Airways

    South African Airways (SAA), South Africa’s national flag carrier and the continent’s most awarded airline, serves over 75 destinations worldwide in partnership with SA Express, Airlink and its low cost carrier Mango. In North America, SAA operates daily nonstop flights from New York-JFK and direct flights from Washington D.C.-IAD (via Accra, Ghana and Dakar, Senegal) to Johannesburg. SAA has partnerships with United Airlines, Air Canada and JetBlue Airways, American Airlines and Virgin America, which offer convenient connections from more than 100 cities in the U.S. and Canada to SAA’s flights. SAA is a Star Alliance member and the recipient of the Skytrax 4-Star rating for 15 consecutive years.

    Like South African Airways on Facebook here
    Follow South African Airways Twitter here


    Media Contact
    Todd Neuman
    Telephone:  +1 (954) 769-5001
    Email:    toddneuman@flysaa.com

     

  • PARIS, FRANCE – June 20th, 2017 – In its 20th Anniversary year, Star Alliance has claimed the Best Airline Alliance title at the Skytrax World Airline Awards for the second year running. The Alliance’s prestigious Los Angeles Lounge also received the Best Airline Alliance Lounge Award for the third year in row.

    Accepting the award at the Paris – Le Bourget Air Show, Jeffrey Goh, CEO Star Alliance said: “This is an important accolade to receive in our 20th Anniversary year. It once again shows that our investment into a modern IT infrastructure is paying off, enabling the more than 440,000 member airline employees to provide customers with an even better Alliance travel experience. Our IT hubs are the foundation which will allow us to use digital technology to offer a more individual and a better Alliance travel experience going forward.”

    Star Alliance was the first airline alliance to receive the Best Alliance Award from Skytrax when the category was first introduced in 2005 and has since held the award eight times.

    The World Airline Awards are managed by international air transport rating organisation, Skytrax Research of London, UK. The latest survey was conducted between August 2016 and May 2017, attracting 19.87 million eligible entries with participants from 105 nationalities. The survey covered over 325 airlines, from largest international airlines to smaller domestic carriers, measuring quality standards for 41 Key Performance Indicators across front-line product and service factors in the airport and on-board environments.

    Complementing the Alliance awards, 13 Star Alliance member carriers received distinctions in 26 individual categories, with four achieving top 10 rankings in the Top Airline Category: Singapore Airlines (2), ANA (3), EVA (6) and Lufthansa (7).

    Aegean Airlines    Best Regional Airline in Europe

    Air Canada    Best Airline in North America

    ANA     World's Best Airport Services

    Best Airline Staff in Asia

    Austrian Airlines    Best Airline Staff in Europe  

    Avianca    Best Airline in South America

    Best Regional Airline in South America

    COPA Airlines    Best Airline in Central America / Caribbean

    Best Airline Staff in Central America

    Ethiopian Airlines    Best Airline in Africa

    EVA Air    Best Business Class Comfort Amenities World’s Best Airline Cabin Cleanliness

    Lufthansa    Best Airline in Europe

    Best Airline in Western Europe

    Best First Class Lounge Dining

    Singapore Airlines    Best Airline in Asia

    Best Business Class Airline Seat

    Best Premium Economy Onboard Catering

    South African Airways    Best Airline Staff in Africa

    THAI    Best Economy Onboard Catering World's Best Economy Class

    Best Airline Lounge Spa Facilities

    Turkish Airlines    Best Airline in Southern Europe

    Best Business Class Onboard Catering

    World’s Best Business Class Airline Lounge

    Best Business Class Lounge Dining  


    Your chance to become a mileage millionaire!

    For those looking to experience our Skytrax awarded airlines and Alliance, here is your chance. As part of its 20th Anniversary activities, Star Alliance is currently running a global competition, inspired by the theme of “Connecting People and Cultures”. The prize is one million frequent flyer miles* and each of the Alliance’s 21 Frequent Flyer Programmes are participating.

    Taking part in the competition, which runs until July 31st, is easy. Log on to www.staralliance.com/mileagemillionaire and select the Star Alliance FFP in which you wish to win the million miles. If you are not already a member of a Star Alliance FFP, simply sign up and receive a membership number online. Next, upload a profile picture, or selfie, together with a photo of your favourite cultural experience. A unique built-in photo tool will merge the two pictures and provide you with a choice of two personalised silhouettes, one of which you can use to enter the competition with. Then briefly describe your cultural experience, detailing what made it so special and how it relates to the broader Star Alliance Anniversary campaign theme of connecting people and cultures.
    The competition is available in all nine Star Alliance digital platform languages: Chinese (Simplified), Chinese (Traditional), English, French, German, Korean, Japanese, Portuguese and Spanish. Judging will be carried out independently, by among others, Star Alliance’s 20th Anniversary partner, National Geographic, and winners will be announced on September 28th, 2017

    All entries go through a brief moderation process where they are screened for basic photographic resolution quality and other general criteria as specified in the competition Terms and Conditions. Once approved, they are then posted in the cultural experiences map for other travellers to view and interact with.

    The Star Alliance FFPs are also providing some inspiration on what can be done with a million miles and are presenting some unique travel experiences at www.staralliance.com/mileagemillionaire.

    Notes to editor:

    * Some FFPs are offering alternative/comparable prizes. Full Terms and Conditions can be found at:  www.staralliance.com/mileagemillionaire.

    About Star Alliance:

    The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognized by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Adria Airways, Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Avianca Brazil, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, Turkish Airlines, THAI and United. Overall, the Star Alliance network currently offers more than 18,400 daily flights to 1,300 airports in 191 countries. Further connecting flights are offered by Star Alliance Connecting Partner, Juneyao Airlines.

    Further information can be obtained via:

    Star Alliance Press Office
    Tel: +49 69 96375 183
    Fax: +49 69 96375 683
    Email: mediarelations@staralliance.com
    www.staralliance.com
    Twitter @staralliance https://twitter.com/staralliance
    Facebook: www.facebook.com/staralliance
    LinkedIn: https://www.linkedin.com/company/star-alliance
    Youtube: https://www.youtube.com/user/staralliancenetwork
    Instagram: https://instagram.com/staralliance/

     

     

  • JOHANNESBURG. 20 June 2017. South African Airways (SAA) has been announced a winner at the World Airline Awards for fifteen consecutive years.

     

    At this year’s World Airline Awards run by aviation experts Skytrax, the airline won the Best Staff Service award as part of the highly acclaimed international awards held at the  Paris Air Show.

     

    SAA also managed to retain its 4-Star rating for the 15th year in a row.

    “To win the Best Staff Service award shows that our customer-facing employees are our true brand ambassadors who made a difference to more than 19 million travelling customers. Feedback on excellent customer service is simply priceless,” says Zuks Ramasia, SAA General Manager Operations.

    These awards are based on unsolicited customer feedback which makes them the benchmark of airline excellence.

    “This is testimony to our commitment to reach and maintain one of our strategic objectives of Excellent Customer Service. This award celebrates the excellence of our staff.  

     

    “Being an award winner for 15 years in a row inspires us to seek further opportunities for service excellence as the airline moves towards a brighter future. Customer feedback is very important, and we incorporate customer feedback and insights gained therefrom into improving the overall customer experience,” says Ramasia.

     

    Our 4-Star airline rating by Skytrax - in both economy and business class - for 15 years in a row is a confirmation of our consistent service standards.

    “We have maintained quality levels on all the services we offer - in our home market, across the African continent and internationally. This has been a particularly difficult year for the industry, but we still maintained a world-class product and service standards to our customers, making our 4-Star Airline rating well deserved.”

    The 4-Star rating follows after detailed product and service standards audits throughout the airline, and included SAA’s new Airbus A330-300 aircraft.

    This means customers considered whether airlines provide a good standard of product and staff service across all travel categories, including cabin seating, safety standards, cabin cleanliness, comfort amenities, catering, tax-free sales, reading materials and in-flight entertainment.

    “We will continue with the introduction of service enhancements to add to a host of improvements such as a family check-in services at OR Tambo International Airport; Improvement in our food and beverage offering with the introduction of African-inspired regional meals (specific to East and West Africa) in Business Class; serving an awarding winning selection of locally produced wines.

    “Business Class amenity kits were designed by a young South African designer. Currently new designs for the 2018 collection is in progress. The introduction of three new Airbus A330-300 aircraft saw the launch of new Business Class seating, giving every customer access to the aisle as well as ensuring increased privacy. The new inflight entertainment product is state of the art allowing fast navigation and high definition viewing.

    “We have also introduced a new Pet Lounge for our Cargo division at OR Tambo International Airport,” concludes Ramasia.

     

    -ends-

     

    About South African Airways (SAA)

    South African Airways (SAA) is the leading carrier in Africa, serving 56 destinations, in partnership with SA Express, SA Airlink and its low-cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low-cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for 14 consecutive years and the winner of ‘Service Excellence Africa’ for three years. Mango and SAA hold the number one and number two successive spots as South Africa’s most on - time airlines.
     
    Issued by SAA Group Corporate Affairs
     
    For media information, please contact:

    SAA Spokesperson
    Tlali Tlali (Mr)
    Email: TlaliTlali@flysaa.com
    Mobile: +27 82 333 3880
    Office: +27 11 978 2298

    General Enquiries:

    Switchboard:  +27 11 978-1000

    Website: www.flysaa.com

    Twitter:   @flysaa

    Twitter (customer service):    @flysaa_care

    Facebook: www.facebook.com/flysaa

     

    Marketing Enquiries:

    Head of Marketing: Ms. Kim Thipe

    Office: (011) 978-5597

    Email: KimThipe@flysaa.com

     

  • JOHANNESBURG. 19 June 2017. South African Airways (SAA) has made significant headway in putting together a comprehensive and robust 5-year business plan aimed at addressing the current and long-term challenges and to bring more efficiencies and financial stability.

     

    The leadership of the airline is alive to liquidity and solvency challenges that face the business and has taken steps to ensure that the airline remains in business.

     

    SAA has a weak balance sheet, relies heavily on government guarantees to remain operational and has not been profitable in the last few years. The situation is not only undesirable but unsustainable and this led to the development of the turnaround plan that has been put in place.

     

    The Plan is anchored on five main pillars that identified areas on which the business must focus as necessary interventions to set a foundation to lead to commercial sustainability. The plan has a liquidity pillar which makes certain recommendations for implementation. 

     

    “SAA has been in contact with its lenders to renegotiate the management of its loans, a normal occurrence when loans become due and payable. The airline has government guarantees totalling R19.1 billion. By 30 June, R9 billion will be due and payable and only one lender has expressed a desire to have its loan paid back.

     

    “We remain optimistic that the company will meet its loan obligations as these become due through negotiations with lenders and other initiatives,” says Musa Zwane, SAA Acting CEO.

     

    Engagements with lenders remain sensitive and confidential and it would be unwise to share salient details with third parties.

     

    “The renegotiation of the terms of the loans are ongoing and SAA is optimistic that the airline will continue to operate, honour its obligations to its customers, suppliers and partners,” concludes Zwane.  

     

    The work on the Plan started in earnest in January 2017 and is overseen by the Board of Directors working together with executive management. One of the international airline turnaround consultancies, Seabury Consulting, has been brought on board to assist the local teams in finalising and validating specific initiatives contained in the plan.

     

    The details of these initiatives will be announced once the plan has been approved by the Shareholder.

     

    ENDS

    About South African Airways (SAA)

    South African Airways (SAA) is the leading carrier in Africa, serving 56 destinations, in partnership with SA Express, SA Airlink and its low-cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low-cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for 14 consecutive years and the winner of ‘Service Excellence Africa’ for three years. Mango and SAA hold the number one and number two successive spots as South Africa’s most on - time airlines.
     
    Issued by SAA Group Corporate Affairs
     
    For media information, please contact:

    SAA Spokesperson
    Tlali Tlali (Mr)
    Email: TlaliTlali@flysaa.com
    Mobile: +27 82 333 3880
    Office: +27 11 978 2298

    General Enquiries:

    Switchboard:  +27 11 978-1000

    Website: www.flysaa.com

    Twitter:   @flysaa

    Twitter (customer service):    @flysaa_care

    Facebook: www.facebook.com/flysaa

     

    Marketing Enquiries:

    Head of Marketing: Ms. Kim Thipe

    Office: (011) 978-5597

    Email: KimThipe@flysaa.com

  • JOHANNESBURG. 12 June 2017. South African Airways (SAA) is showing its support for the youth of the country during Youth Month by hosting a Youth Careers Summit.

    The Summit will see over 800 participants from six high schools and five TVET college campuses converge to form part of the discussions on the country’s skills requirements and opportunities.

    The Summit with the theme, Limitless Opportunities on the Ground and in the Sky, will showcase the wide variety of career options at SAA in disciplines such as engineering, flight operations, logistics, catering, aircraft maintenance, aviation medicine, and aviation law.

    The aim of the event, which runs over four days, is to give young people an insider’s view of how an airline operates and to make them aware of the many career options available generally in aviation and specifically in the airline business. To demonstrate this, SAA in collaboration with its stakeholders and aviation partners such as Denel, Ekurhuleni Municipality, SA Civil Aviation Authority, SA Police Service, and the Tertiary Education Training Authority (TETA) will have on display various exhibitions during the career summit.

    “We are excited about hosting these young people during Youth Month and we hope to offer them insight into a variety of career options available in the industry and trust that this information will be very useful to them as they decide on their future career paths. Often all it takes for the start of a great career is the seed of inspiration to be planted,” says SAA Acting CEO, Mr Musa Zwane.

    Aviation is a multi-sector industry with various specialised disciplines and provides career opportunities for young people in many different fields. SAA has a proud young workforce, with 20% of its employees aged between 32 and 37, while almost 44% is younger than 40.

    As a state-owned company whose mandate includes supporting the national developmental agenda, SAA contributes towards transforming the country by creating economic empowerment opportunities, as well as training and skills development for the youth. “Our maintenance subsidiary, SAA Technical, has apprenticeship and internship programmes for qualifying youth, with 313 already undergoing training this year. A further intake of 56 apprentices will start training this month in six different fields, including aircraft mechanics, composite structure, avionics, and electroplating,” concludes Zwane.

    SAA will consider reinstating some of the training initiatives for youth once the financial position of the company has been stabilised.

    -ENDS-

    For further information about SAA, please visit http://www.flysaa.com/about-us/leading-carrier

    About South African Airways (SAA)

    South African Airways (SAA) is the leading carrier in Africa, serving 56 destinations, in partnership with SA Express, SA Airlink and its low-cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low-cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for 14 consecutive years and the winner of ‘Service Excellence Africa’ for three years. Mango and SAA hold the number one and number two successive spots as South Africa’s most on - time airlines.

     

    Issued by SAA Group Corporate Affairs

    SAA Spokesperson
    Tlali Tlali (Mr)
    Email: TlaliTlali@flysaa.com
    Mobile: +27 82 333 3880
    Office: +27 11 978 2298

    General Enquiries:

    Switchboard:  +27 11 978-1000
    Website: www.flysaa.com
    Twitter:   @flysaa
    Twitter (customer service):    @flysaa_care
    Facebook: www.facebook.com/flysaa

    Marketing Enquiries:

    Head of Marketing: Ms. Kim Thipe
    Office: (011) 978-5597
    Email: KimThipe@flysaa.com

  • JUNEYAO AIRLINES BECOMES FIRST AIRLINE TO EXPAND
    STAR ALLIANCE NETWORK UNDER CONNECTING PARTNER MODEL
    More Travel Options Via Shanghai

    Shanghai, China – May 23rd, 2017 – Juneyao Airlines today became the first airline to expand the Star Alliance network as a Connecting Partner. Under the Alliance’s innovative partnership concept, the Shanghai based airline now offers Star Alliance passengers new transfer opportunities at either of Shanghai’s two airports - Pudong International and Hongqiao International. For all connecting passengers through check-in will be offered in both directions and all qualifying Star Alliance Gold Status passengers will be provided the following privileges on their Juneyao Airlines connecting flights:

    •    Lounge Access
    •    Fast Track Security
    •    Additional Baggage
    •    Priority Check-in
    •    Priority Boarding
    •    Priority Standby
    •    Priority Baggage Delivery

    “With Juneyao Airlines as a Connecting Partner we have achieved two important goals. First, as an alliance we can offer regional airlines an attractive way to connect to our global alliance network, without requiring full membership. Going forward, this will enable us to strategically enhance our network. Second, with Juneyao Airlines we strengthen our market position in Shanghai, a city which is already served by 17 of our member airlines and which will now offer even better connectivity to our customers”, said Jeffrey Goh, CEO Star Alliance.

    Star Alliance member airlines Air Canada, Air China*, Air India, Air New Zealand, ANA*, Asiana*, Austrian, Ethiopian Airlines, EVA Air*, Lufthansa, SAS, Shenzhen Airlines, Singapore Airlines, SWISS, THAI, Turkish Airlines and United operate more than 1,600 weekly services (874 weekly domestic flights and 811 weekly international flights) in and out of the Chinese metropolis, serving 64 destinations (25 domestic and 39 international) in 19 countries. Juneyao Airlines now offers Star Alliance customers the option of connecting to more than 1,700 weekly flights to 69 destinations in eight countries and regions through Shanghai.

    “In our 11 year history we have grown into a medium-sized airline operating 62 Airbus A320-family aircraft. Being selected as a Connecting Partner by Star Alliance for providing additional connectivity through Shanghai is recognition of our dedication to service. We hope that Star Alliance customers will enjoy our hospitality”, said Wang Junjin, Chairman Juneyao Airlines.

    The Connecting Partner Model allows regional, low-cost or hybrid airlines to link to the Star Alliance network without having to become a full member. For customers this gives access to additional travel options beyond the current 1,300 airports served by the Alliance’s 28 member airlines. Connecting Partners are carefully selected and need to adhere to the high operating standards required by the Alliance.

    Connecting Partners also enter into bilateral commercial agreements with selected Star Alliance member airlines, which may include Frequent Flyer Programme based privileges.

    In case of Juneyao Airlines, Frequent Flyer Members of Air Canada, Air China, EVA Air, Singapore Airlines and United will be able to earn and burn miles when travelling on the Chinese airline.

    Note: * = these airlines serve both Hongqiao and Pudong Airports.
    All others serve Pudong only.

    About Juneyao Airlines:

    Juneyao Airlines started formal operation in September 2006 and completed its initial public offering on the Shanghai Stock Exchange in 2015. Today it owns 60 brand new Airbus A320 series aircraft with an average fleet age of 3 years, which is the youngest one for any of the domestic airlines in China. Juneyao Airlines targets the middle-to-high-level official, business and leisure markets. Based in Shanghai the route network of Juneyao Airlines radiates to the whole nation and counts more than 80 domestic routes between Shanghai and Beijing, Guangzhou, Shenzhen and so on. It has also progressively opened up international and regional routes to Hong Kong, Macao, Taipei, Kaohsiung, Thailand, Japan and Korea. At present it carries more than 10 million passengers per year.
     
    About Star Alliance:

    The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognized by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Adria Airways, Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Avianca Brazil, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, Turkish Airlines, THAI and United. Overall, the Star Alliance network currently offers more than 18,400 daily flights to 1,300 airports in 191 countries. Further connecting flights are offered by Star Alliance Connecting Partner, Juneyao Airlines.


    Further information can be obtained via:

    Juneyao Airlines Press
    Tel: +86 21 22388725
    Fax:+86 21 22388184
    E-mail: sudan@juneyaoair.com

    Star Alliance Press Office                                                                                                         
    Tel: +49 69 96375 183                                                                                                                 
    Fax: +49 69 96375 683                                                                                                                
    Email: mediarelations@staralliance.com

                                                                                       
    www.staralliance.com
    Twitter @staralliance https://twitter.com/staralliance
    Facebook: www.facebook.com/staralliance
    LinkedIn: https://www.linkedin.com/company/star-alliance
    Youtube: https://www.youtube.com/user/staralliancenetwork
    Instagram: https://instagram.com/staralliance/

     

     

     

     

     

     

  • JOHANNESBURG. 25 May 2017. South African Airways (SAA) proudly joins hands with all the people of Africa to celebrate Africa Day today. In being a leading player in the aviation industry in Africa by facilitating the movement of goods, services and people and enhancing cross-cultural interchanges on the continent for over 83 years, we are proud to be recognised as the Best Airline in Africa for 14 consecutive years (Skytrax).

    Africa Day is the annual commemoration of the 25 May 1963 foundation of the Organisation of African Unity, which then became the African Union on 26 May 2001. This momentous occasion is celebrated in most countries on the African continent, as well as around the world. Africa Day presents an opportunity for South Africans and fellow Africans to reconnect and recommit themselves in support of all our national and continental interventions to develop a better Africa and a better world. This is even more pertinent on this day given the focus of the African Union towards achieving the objectives set out in the Agenda 2063 – which is anchored in Pan Africanism and the African renaissance with a clear mandate to promote the values of solidarity, self-belief, non-sexism, self-reliance, and celebration of our diversity.  

    SAA serves 25 countries on the African continent and in celebration of Africa Day, offers customers all-inclusive special fares on a number of popular routes such as Maputo, Mauritius, Windhoek, Harare, Blantyre, Lilongwe, Livingstone and Lagos.

    “We take pride in our leadership role on the continent and our Africa route network, where we serve 25 destinations across the continent takes pride of place in our network.

    “As we align our route network we will be concentrating on popular routes, to ensure we keep Africans connected with the world,” says Aaron Munetsi, SAA Acting Chief Commercial Officer.

    Among the African/regional destinations where SAA is seeking to align supply with growing demand resulting from the burgeoning middle-class for a regular, convenient air travel service and the favourable economic environment, destinations such as Maputo, Lusaka, Mauritius, Dar es Salaam, Entebbe, Windhoek, Harare, Victoria Falls, Nairobi, Lilongwe, Angola, Accra, Dakar, Abidjan and Blantyre hold much potential.

    Maputo, Harare, Lusaka and Windhoek are conveniently served by three flights per day and quite often we schedule our wide body aircraft than the A320s on some days. The Airbus A330-200 wide body aircraft has a two class configuration offering world class business class and economy class service.

    SAA undertakes a number of initiatives to ensure ease of travel on the continent:

    SAA’s African routes have been scheduled for seamless connectivity into its inter-continental route network. This makes it easier for corporate travelers, regional traders, leisure travellers, those visiting friends and relatives, the diplomatic community and international organisations to plan their travel schedules.

    SAA actively seeks ways of connecting Africa with the rest of the world. In August 2015 SAA introduced flights between Accra, Ghana and Washington DC in North America, with convenient onward connections to the west and east coast of the USA on SAA partners United Airlines and Jet Blue. The Accra-Washington route has since proven very popular and sustainable for SAA.

    “The success of linking one of our key West African destinations with an international destination, has prompted us to seek more such connections for our customers, and we hope to be adding some to our route network in the near future,” concludes Aaron Munetsi.

    SAA will continue its efforts to stimulate air travel by participating in a variety of tourism trade exhibitions in SA and other parts of the world to drive tourism and stimulate growth on the continent.

    For further information about SAA, please visit www.flysaa.com/about-us/leading-carrier.

    About South African Airways (SAA)

    South African Airways (SAA) is the leading carrier in Africa, serving 56 destinations, in partnership with SA Express, SA Airlink and its low-cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low-cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for 14 consecutive years and the winner of ‘Service Excellence Africa’ for three years. Mango and SAA hold the number one and number two successive spots as South Africa’s most on - time airlines.
     
    Issued by SAA Group Corporate Affairs
     
    For media information, please contact:

    SAA Spokesperson
    Tlali Tlali (Mr)
    Email: TlaliTlali@flysaa.com
    Mobile: +27 82 333 3880
    Office: +27 11 978 2298

    General Enquiries:

    Switchboard:  +27 11 978-1000
    Website: www.flysaa.com
    Twitter:   @flysaa
    Twitter (customer service):    @flysaa_care
    Facebook: www.facebook.com/flysaa

    Marketing Enquiries:

    Head of Marketing: Ms. Kim Thipe
    Office: (011) 978-5597
    Email: KimThipe@flysaa.com

  • A Chronological History

    May 2017
    Star Alliance’s 20th Anniversary on May 14, 2017; celebrating 20 years of “Connecting people and Cultures”

    New strategy of harnessing digital technology to further enhance the journey experience of Alliance customers

    New Management Team presented
    Christian Draeger as Vice President Customer Experience
    Janice Antonson as Vice President Commercial and Communication

    “Become a Mileage Millionaire” competition launched
    The 21 Star Alliance Frequent Flyer Programmes each offer one million miles or equivalent as prize

    Joint media campaign to promote cultural experiences launched with National Geographic and Wall Street Journal

    Star Alliance Chief Executive Board Meeting (CEB) held in Frankfurt, Germany

    February 2017
    Star Alliance again supports Ramsar’s Youth Photo Contest as part of the Alliance’s Biosphere Connections initiative now in its tenth year

    January 2017
    Jeffrey Goh takes over from Mark Schwab as CEO Star Alliance

    Air India moves to Heathrow Terminal 2, completing the relocation of all 24 Star Alliance airlines at Heathrow to the Queen’s Terminal

    December 2016
    Star Alliance opens new lounge at Rio de Janeiro (Galeão) Airport.
    Sixth Alliance branded lounge in the network.

    November 2016
    Pedro Heilbron, CEO Copa Airlines, elected Chairman of the Star Alliance CEB

    October 2016
    Shanghai based Juneyao Airlines announced as a future Star Alliance Connecting Partner

    September 2016
    Star Alliance launches social media campaign with travel bloggers to promote new “theme based” Round the World itineraries

    July 2016
    Ten years after first co-locating its member airlines at Tokyo – Nartia Airport Terminal 1, Star Alliance introduces new check-in concept at the airport, incorporating latest self-service technology and facility sharing concept

    Star Alliance receives Best Alliance and Best Alliance Lounge (for the Los Angeles Lounge) awards from Skytrax

    June 2016
    SWISS hosts Star Alliance CEB Meeting in Zurich

    Jeffrey Goh, Star Alliance COO, announced as future Star Alliance CEO

    Star Alliance announces multi-million Euro investment in technology; Baggage hub initiative started

    Star Alliance CEB travels from Dublin to Zurich on board first passenger flight operated by a Bombardier CSeries 100 aircraft

    March 2016
    Star Alliance invites lounge guests to share tips in social media via #irecommend

    February 2016
    Star Alliance improves customer experience at Los Angeles’ Tom Bradley International Terminal (TBIT)

    Star Alliance Gold Card holders enjoy free upgrades on Heathrow Express trains.

    January 2016
    Star Alliance Gold Status Frequent Flyers again take centre stage in various joint marketing campaigns with member airlines throughout the year

    December 2015
    United hosts Star Alliance CEB Meeting in Chicago
    Star Alliance launches Connecting Partner Model to expand network reach via low-cost, hybrid airlines and regional.

    November 2015
    Star Alliance launches fresh look for its website

    August 2015
    Star Alliance voted Best Airline Alliance by readers of Frequent Business Traveller

    Star Alliance named Best Airline Alliance at Australian Business Traveller Awards


    July 2015
    Star Alliance announces Premium Economy Round the World Fares
    Avianca in Brazil joins the Star Alliance network

    June 2015
    LOT Polish Airlines hosts Star Alliance CEB Meeting in Warsaw

    Star Alliance Chief Executive Board endorses the inclusion of Avianca Brazil as of July 2015

    Star Alliance Los Angeles lounge wins SKYTRAX Award

    Star Alliance extends distribution channels for Round the World and Circle Fares

    May 2015
    Star Alliance launches its official Instagram page

    February 2015
    Heathrow Terminal 2 | The Queen’s Terminal named Airport of the Year at Air Transport World Annual Awards

    December 2014
    Air India hosts first Star Alliance CEB Meeting in India

    July 2014
    Air India joins the Star Alliance Network

    Star Alliance officially opens new lounge at Sao Paulo – Guarulhos Airport Terminal 3

    June 2014
    New Heathrow Terminal 2 starts operations

    Britain’s Queen Elizabeth II formally opens Heathrow Terminal 2 | The Queen’s Terminal

    Star Alliance CEB meets in London as part of the official opening of Terminal 2 and approves Air India membership

    Star Alliance Upgrade Awards available on all member carriers

    First alliance to enable FFP members to redeem miles for upgrades on any member carrier


    May 2014
    Star Alliance welcomes customers to newly refurbished lounge at Paris Charles-De-Gaulle Airport

    The Star Alliance network expands its offer to globetrotters through the introduction of four additional Round-the-World (RTW) fare levels

    Star Alliance enhances Conventions Plus

    March 2014
    TAM Airlines and US Airways leave Star Alliance

    Star Alliance offers Gold Status to its most loyal TAM Airlines customers

    February 2014
    Star Alliance wins Best Alliance Award at Business Traveller USA

    Star Alliance Navigator App available for mobile devices operating on Android operating system

    December 2013
    Austrian Airlines hosts Star Alliance CEB meeting

    CEB agrees on future membership of Avianca Brazil and agrees to recommence Air India integration process

    November 2013
    Star Alliance Gold Game: The Star Alliance network offers customers the chance to win Star Alliance Gold Status in any of the participating member airlines’ Frequent Flyer Programmes (FFP).

    September 2013
    Star Alliance opens new lounge in the Tom Bradley International Terminal, Los Angeles Airport

    July 2013
    Star Alliance voted Best Airline Alliance by readers of Frequent Business Traveller (UK)

    June 2013
    EVA Air hosts Star Alliance CEB as the airline joins the Star Alliance network

    Star Alliance's home in Heathrow to be named in honour of Britain's Queen Elizabeth II

    May 2013
    Star Alliance launches Navigator iPad App

    March 2013
    Star Alliance receives Best Alliance Award from Air Transport News


    February 2013
    Star Alliance introduces enhanced Asia Airpass

    Star Alliance opens new lounge at Buenos Aires Ezeiza "Ministro Pistarini" international airport

    December 2012
    Heathrow Airport designates Terminal 2 as the new home for Star Alliance member carriers serving one of the world’s most important international airports

    November 2012
    Shenzhen Airlines hosts Star Alliance CEB meeting as the airline joins the Star Alliance network

    Air Canada CEO Calin Rovinescu elected as new chairman of the Star Alliance CEB

    Blue1 formally leaves Star Alliance following its integration into Star Alliance member Scandinavian Airlines

    October 2012
    Star Alliance again voted Best Airline Alliance at Business Traveller Awards

    September 2012
    As the winner of Star Alliance’s 15th Anniversary Competition, an Argentinian wins a trip to the Munich Oktoberfest with 14 friends

    July 2012
    Star Alliance begins building a new lounge at Los Angeles’ upgraded Tom Bradley International Terminal

    Star Alliance takes best alliance title at Skytrax World Airline Awards for the sixth time

    June 2012
    Avianca, Taca Airlines (later changed name to Avianca) and Copa Airlines jointly host the Star Alliance CEB meeting as the airlines join the Star Alliance network

    May 2012
    To mark its 15th Anniversary, the Star Alliance network offers a 15 per cent discount on all Round-the-World (RTW) Economy Class fares as part of its 15th Anniversary celebrations, Star Alliance holds its first ever CEO’s question time on Facebook

    April 2012
    BMI (British Midland) formally leaves Star Alliance

    Star Alliance opens first ever Alliance branded ticket counter at Amsterdam Airport Schiphol


    March 2012
    EVA Air accepted as future Star Alliance member

    February 2012
    Several Star Alliance member carriers launch a Frequent Flyer Status Match for former Spanair Frequent Flyer Gold and Silver Card holders

    January 2012
    Star Alliance Conventions Plus becomes first ever alliance convention product to offer an online booking function

    Picture Your Upgrade Competition launched using Facebook

    The new United brand replaces Continental and United on the Star Alliance logo stack

    Spanair ceases operation and leaves Star Alliance

    December 2011
    Ethiopian Airlines hosts the Star Alliance CEB meeting as the airline joins the Star Alliance Network

    Mark Schwab appointed new Star Alliance CEO, taking over from Jaan Albrecht

    The Star Alliance Network and Global Hotel Alliance (GHA) hold joint competition using Facebook

    Star Alliance and ARINC complete common bag drop trial at Tokyo-Narita

    October 2011
    Star Alliance selects B/E Aerospace to supply long-haul economy class seats, which are first presented to the public in December 2011

    Star Alliance again voted Best Airline Alliance at Business Traveller Awards (UK)

    August 2011
    Star Alliance launches Farefinder App for mobile devices

    Star Alliance CEO Jaan Albrecht nominated to lead Austrian Airlines

    July 2011
    Star Alliance regains best alliance title at Skytrax World Airline Awards

    Shenzhen Airlines accepted as future Star Alliance Member carrier

    Star Alliance goes mobile with iPhone App

    Star Alliance and Air India put Air India’s Alliance membership application on hold


    April 2011
    Micronesia Airpass becomes a further fare product for customers and offers travel on up to 10 flights on the United network across Micronesia

    March 2011
    Launch of a German language version of Star Alliance’s “Book and Fly” tool on staralliance.com

    Star Alliance launches brand campaign on Biosphere Connection

    February 2011
    Star Alliance launches interactive online quiz for the members of any of the Alliance’s Frequent Flyer Programmes (FFP) to promote the addition of three airlines to its Upgrade Awards product

    January 2011
    All Americas-based member carriers now participating in Star Alliance Upgrade Awards programme

    Star Alliance launches its official Facebook page

    November 2010
    Avianca, TACA (later renamed Avianca) and Copa Airlines to join Star Alliance network, expanding the alliance’s presence in Latin America

    Only aviation alliance to offer multiple fare products - Round the World Fare and All Star Alliance Circle Fares – online

    October 2010
    Shanghai Airlines and Star Alliance agree separation as a result of its recent merger with China Eastern

    Star Alliance member carriers collocate at Haneda Airport’s new International Terminal

    September 2010
    Ethiopian Airlines is accepted as future Star Alliance member carrier

    August 2010
    Launch of Star Alliance Brazil Airpass offers travel to 45 domestic TAM destinations

    July 2010
    Star Alliance carriers move under one roof in the new Terminal 3 at New Delhi International Airport

    June 2010
    Aegean Airlines joins the Star Alliance network

    May 2010
    TAM hosts the Star Alliance CEB meeting as the airline joins the Star Alliance network
    April 2010
    “Book and Fly” online booking tool is now available in Japanese

    December 2009
    Brussels Airlines hosts Star Alliance CEB Meeting as the airline joins the Star Alliance network

    Meetings Plus product for meetings travel launched

    October 2009
    Continental Airlines joins the Star Alliance network

    September 2009
    Star Alliance redesigns website

    Circle North Asia Fare launched

    August 2009
    Star Alliance develops Common IT Mobile Platform

    July 2009
    Star Alliance launches “Book and Fly”, the alliance’s first ever booking engine on www.staralliance.com for Round the World fares

    June 2009
    First alliance to move and operate at Terminal 1 at Barcelona El Prat Airport

    April 2009
    Air China and Shanghai Airlines offer Star Alliance Upgrade Awards

    February 2009
    Star Alliance introduces Middle East Airpass

    Star Alliance launches its official Twitter page

    December 2008
    Opening of lounge at Paris - Charles de Gaulle Airport Terminal 1, the largest of its kind at the terminal

    October 2008
    Using the theme – “You’ve earned it”, Star Alliance launched its new multi-platform brand campaign, aimed at increasing awareness and familiarity of the Alliance customer benefits

    September 2008
    Turkish Airlines participates in Star Alliance Upgrade Awards

    August 2008
    Star Alliance launches industry first Auto Document Check which simplifies and verifies travel documentation requirements


    July 2008
    EGYPTAIR joins the Star Alliance network

    Opening of Star Alliance lounge at London Heathrow Terminal 1

    Star Alliance carriers move together under one roof at the main terminal of Seoul’s Incheon International Airport

    April 2008
    Turkish Airlines joins the Star Alliance network

    March 2008
    Star Alliance carriers move under one roof to Terminal 3 at Beijing Capital International Airport and to Terminal 2 at Shanghai - Pudong Airport

    Star Alliance upgrades Round-the-World Mileage Calculator

    February 2008
    China Airpass launched

    January 2008
    Star Alliance receives Market Leadership Award from Air Transport World, first airline alliance to win the award

    Circle Fare and Airpass online Calculator launched

    December 2007
    Air China and Shanghai Airlines host Star Alliance CEB meeting as both airlines join the Star Alliance network

    Star Alliance CEB accepts Air India as future member

    SAS EuroBonus offers members Star Alliance Upgrade Awards

    November 2007
    Star Alliance adds two new Chinese language websites; simplified Chinese and traditional Chinese for native Chinese speakers

    October 2007
    Air Canada, Lufthansa, SWISS, US Airways and United relocate to the new South Terminal at Miami International Airport

    September 2007
    Star Alliance wins the Best Airline Alliance Award from Business Traveller (UK)

    August 2007
    Star Alliance voted Best Airline Alliance in the Skytrax World Airline Survey for the third consecutive time


    July 2007
    Opening of first lounge in North America at the Tom Bradley International Airport in Los Angeles

    Air New Zealand launches Star Alliance Upgrade Awards

    May 2007
    Star Alliance celebrates 10th anniversary

    March 2007
    Launch of Visit Southern Africa Campaign

    Introduction of new Common Baggage Service Facility at Chicago Airport International Terminal

    February 2007
    After its’ restructuring VARIG leaves Star Alliance as it no longer fulfills the pre-requisites for Star Alliance membership

    January 2007
    Star Alliance voted Best Airline Alliance by Business Traveler Magazine (US)

    December 2006
    Launch of new www.staralliance.com website

    September 2006
    Star Alliance voted best airline at Business Traveller Awards (UK)

    July 2006
    United Airlines joins Star Alliance Upgrade Awards

    June 2006
    Star Alliance member carriers collocate in new South Wing,Terminal 1, at Tokyo’s Narita Airport

    May 2006
    Star Alliance Upgrade Awards available on Asiana, TAP and THAI

    April 2006
    SWISS and South African Airways jointly host the Star Alliance CEB meeting as both airlines join the Star Alliance network

    African Airpass is introduced

    January 2006
    Star Alliance launches online interactive tool for U.S.-based travel agents and corporate travel planners/bookers

    September 2005
    Star Alliance finalizes deal with Amadeus for Common Information Technology Platform

    August 2005
    Opening of new Star Connection Centre in Munich

    June 2005
    Star Alliance named as world’s best airline alliance in Skytrax survey

    May 2005
    Star Alliance member carriers open joint ticketing facility at Mexico City’s International Airport

    March 2005
    TAP Portugal joins the Star Alliance network

    Star Alliance and Aeroports de Paris sign MoU outlining collocation at Paris Charles-de-Gaulle Airport Terminal 1

    February 2005
    Star Alliance carriers start flying from the new Central Japan International Airport (Nagoya)

    December 2004
    THAI hosts the Star Alliance CEB meeting.

    Star Alliance begins with Global Interline E-Ticketing rollout

    November 2004
    Blue1 joins as the first regional member of Star Alliance, followed by Adria Airways and Croatia Airlines
     
    October 2004
    Star Alliance launches the Round the World Mileage Calculator

    August 2004
    Star Alliance launches Brazil country website - first website in local language (Portuguese)

    May 2004
    US Airways joins the Star Alliance network
     
    March 2004
    Star Alliance launches Asian Airpass

    Star Alliance launches first country website – U.K.

    Mexicana Airlines' membership in Star Alliance terminates

    November 2003  
    Star Alliance selected as Best Airline Alliance by U.S. Business Traveler magazine

    October 2003  
    LOT Polish Airlines joins the Star Alliance network

    September 2003  
    Star Alliance selected as Best Airline Alliance by U.K. Business Traveller magazine
     
    July 2003  

    Star Alliance launches Travel Info feature on website
     
    June 2003  

    Star Alliance voted Best Airline Alliance in Skytrax poll

    April 2003  
    Spanair joins the Star Alliance network

    March 2003  
    Asiana Airlines joins the Star Alliance network
     
    November 2002  

    Star Alliance voted Best Airline Alliance in U.S. Business Traveller magazine poll
     
    August 2002  
    Star Alliance member airlines launch comprehensive new frequent flyer awards

    May 2002  
    Star Alliance launches downloadable timetable

    March 2002  
    Star Alliance launches Conventions Plus product

    October 2001  
    Star Alliance airport lounge in Zurich is named among the world's ten best by Forbes magazine

    September 2001  
    Ansett Australia files for bankruptcy and exits Star Alliance

    August 2001  
    Official opening of the first Star Alliance lounge in Zurich

    May 2001  
    Star Alliance announces the appointment of Jaan Albrecht as CEO, effective June 1st

    March 2001  
    Star Alliance is first to launch a global e-service initiative to the public

    December 2000  
    Opening of a new Star Alliance business centre in Bangkok (the centre was closed in 2006)


    November 2000  
    Friedel Rödig appointed Star Alliance CEO

    Star Alliance announces the completion of its fulltime Alliance Management Team (AMT) - the executive body of the partnership
     
    September 2000  
    Star Alliance launches StarNet - a sophisticated IT solution that links the various computer systems of the member airlines

    August 2000  
    Opening of a Star Alliance business centre in Frankfurt

    July 2000  
    British Midland and Mexicana Airlines become Star Alliance members

    May 2000  
    The Star Alliance business centre opens in Los Angeles (the centre was closed in 2004 as part of creating a stronger centralised organisation)

    April 2000  
    Singapore Airlines joins the Star Alliance network

    March 2000  
    The Austrian Airlines Group, comprising Austrian Airlines, Lauda Air and Tyrolean Airways, joins the Star Alliance network

    October 1999  
    ANA joins the Star Alliance network

    September 1999  
    The Austrian Airlines Board of Directors decides to apply for membership in the Star Alliance network effective 2000
     
    March 1999  
    Ansett Australia and Air New Zealand join the Star Alliance network

    October 1997  
    The first VARIG and United codeshare flights begin

    VARIG Brazilian Airlines joins the Star Alliance network

    September 1997  
    Air Canada and SAS begin codeshare flights

    May 14, 1997  
    Air Canada, Lufthansa, SAS, Thai Airways International and United Airlines launch the Star Alliance network

    Issued: 08MAY 2017


    About Star Alliance:

    The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognized by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Adria Airways, Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Avianca Brasil, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, Turkish Airlines, THAI and United. Overall, the Star Alliance network currently offers more than 18,400 daily flights to 1,300 airports in 191 countries.


    Further information can be obtained via:    

    Star Alliance Press Office
    Tel: +49 69 96375 183
    Fax: +49 69 96375 683
    Email: mediarelations@staralliance.com
    www.staralliance.com
    Twitter @staralliance https://twitter.com/staralliance
    Facebook: www.facebook.com/staralliance
    LinkedIn: https://www.linkedin.com/company/star-alliance
    Youtube: https://www.youtube.com/user/staralliancenetwork
    Instagram: https://instagram.com/staralliance/

     

     

     

  • South African Airways Cargo wins the Best Cargo Airline - Africa 


    Johannesburg, 11 May 2017. South African Airways Cargo (SAA Cargo) is proud to have bagged another international award within a short space of time at the 2017 Air Cargo Airline of the Year awards hosted by Air Cargo News.  SAA Cargo was voted Best Cargo Airline-Africa by the readers of Air Cargo News.

    The awards are an annual gala event where the air cargo industry gathers to recognise the very best of the industry across 14 categories.  
    The airfreight industry awards were hosted by British television, stage and film comedian Stephen Mangan.  It was attended by more than 300 industry professionals who had flown in from all over the world to attend the ceremony, held at the Lancaster London Hotel.

    “We are very proud to have won the award.  It is more so because it is a vote of confidence from the air cargo industry,” said Mr Tleli Makhetha, SAA Cargo’s General Manager.
    The airline awards are based on the voting results of more than 18,000 supply chain professionals over a two-month period.  Shippers, the beneficial owners of the goods, and their logistics partners were asked to vote on the publication’s website for the airline that provided the best overall customer experience and for the best service provider in each region. 
    Air Cargo News Editor Roger Hailey remarked: “It is a night of worthy winners, and a great social occasion that brought together so many industry friends who work together in partnership to make air cargo the key enabler of economic growth worldwide. Congratulations to all those who have won an award. You are a credit to the industry.”


    Mr Makhetha said: “We are very happy with this recent achievement as it comes at the back of the Air Cargo Brand of the Year in Africa Award we bagged in February this year.  We are inspired to work harder to ensure that our customers’ needs are prioritised. Thank you to everyone who voted for us and for your continued support.”


    About SAA Cargo:

    SAA Cargo is a division of South African Airways focusing on airfreight movement worldwide. The division uses dedicated cargo aircraft as well as belly space on SAA’s passenger flights for cargo carriage. SAA Cargo prides itself in providing effective and time-sensitive airfreight solutions for its varied customers. In addition to offering an ad hoc charter service for more urgent deliveries; SAA Cargo reliably transports, among others, general cargo, perishables, mail, livestock, vulnerable and valuable cargo across the world. 

    For more information contact:

    Thola Nzuza
    Communications
    Tel: +27 11 978 5943
    Mobile: +27 83 376 9297
    Email: TholaNzuza@flysaa.com

    For media information, please contact:

    SAA Spokesperson
    Tlali Tlali (Mr)
    Email: TlaliTlali@flysaa.com
    Mobile: +27 82 333 3882
    Office: +27 11 978 2298


    General Enquiries:
    Switchboard:  +27 11 978-1000
    Website: www.flysaa.com 
    Twitter:   @flysaa
    Twitter (customer service):    @flysaa_care
    Facebook: www.facebook.com/flysaa 

    Marketing Enquiries:
    Head of Marketing: Ms Kim Thipe
    Office: (011) 978-5597
    Email: KimThipe@flysaa.com 

     

  • Johannesburg, 10 May 2017 – South African Airways (SAA) has announced the appointment of Ms Phumeza Nhantsi (39) as SAA’s new Chief Financial Officer (CFO). The appointment is effective from 1 May 2017.

    Ms. Nhantsi was appointed as SAA’s Interim CFO in November 2015 after the position was left vacant following the departure of Mr. Wolf Meyer.

    The appointment followed a rigorous recruitment and selection process before a recommendation was made to the Shareholder for concurrence.

    “Since the appointment of the full-strength Board in September 2016, the focus has been on stabilising the business and one of the priorities was to ensure that key management vacancies are filled. This is one such key appointment for the airline to ensure that SAA’s strategic objective of transforming the business into a financially sustainable aviation group is achieved,” says Mr. Musa Zwane, SAA Acting CEO.

    Prior to joining SAA, Ms Nhantsi was a Director at SizweNtsalubaGobodo (SNG), the fifth-largest accounting firm in Southern Africa and the largest black-owned and managed firm. She was temporarily seconded from SizweNtsalubaGobodo to SAA.

    Ms Nhantsi, who is a Chartered Accountant, has extensive experience in the financial services and aviation arena.

    “We congratulate Ms Nhantsi on her appointment and wish her well in executing her responsibilities,” says Zwane.

    -ENDS-
    For further information about SAA, please visit www.flysaa.com/about-us/leading-carrier.

    About South African Airways (SAA)

    South African Airways (SAA) is the leading carrier in Africa, serving 56 destinations, in partnership with SA Express, SA Airlink and its low-cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low-cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for 14 consecutive years and the winner of ‘Service Excellence Africa’ for three years. Mango and SAA hold the number one and number two successive spots as South Africa’s most on - time airlines.
     
    Issued by SAA Group Corporate Affairs
     
    For media information, please contact:

    SAA Spokesperson
    Tlali Tlali (Mr)
    Email: TlaliTlali@flysaa.com
    Mobile: +27 82 333 3880
    Office: +27 11 978 2298

    General Enquiries:
    Switchboard:  +27 11 978-1000
    Website: www.flysaa.com
    Twitter:   @flysaa
    Twitter (customer service):    @flysaa_care
    Facebook: www.facebook.com/flysaa

    Marketing Enquiries:
    Head of Marketing: Ms. Kim Thipe
    Office: (011) 978-5597
    Email: KimThipe@flysaa.com

  • JOHANNESBURG, 3 May 2017. South African Airways (SAA) has successfully argued at the Labour Court to have an interim order granted on the 26th April 2017 confirmed as a final order against the South African Cabin Crew Association (SACCA) and its members. This is after the labour union appealed to the court against the interim order granted in favour of the airline.

    SAA approached the Labour Court and argued successfully to have SACCA and its members interdicted from embarking on industrial action and declaring the industrial action an unprotected strike.

    “Whilst we appreciate that the appeal by SACCA has been overturned and that an interim order has been made final, we do not see this as a matter of winners and losers,” said SAA spokesperson, Tlali Tlali.

    “For us the key objective remains focusing on those things we must immediately pay attention to, so that the company remains in business and its employees looked after. Those things include exploring avenues that will lead to a resolution of disputed issues between the airline and the affected employees. Our cabin crew members are key to the successful and safe operation of this airline, and as customer facing ambassadors their work satisfaction and morale remain high priority. In addition, we must ensure business continuity through stable operations and provide our customers with a sense of travel certainty,” added Tlali.

    The Board of Directors remains committed towards supporting management and the labour union to find lasting solutions to issues under dispute. A mechanism is proposed for consideration by SACCA to have a facilitated dispute resolution process during the next two months.

    “We are inviting SACCA back to the negotiating table as soon as possible and would like parties to have open minds when deliberating and considering options. It is in the interests of all parties to find lasting solutions to the issues in dispute. We remain confident that a final solution to this matter will be found in the coming days” concluded Tlali.

    The financial sustainability of the airline remains of paramount importance to the Board and Executive of SAA. The programme to ensure that the airline’s financial situation is turned around is in full steam to ensure that SAA returns to profitability once again.

    ENDS

    Issued by SAA Group Corporate Affairs

    Media Enquiries
    SAA Spokesperson
    Tlali Tlali (Mr)
    Email: TlaliTlali@flysaa.com
    Mobile: +27 82 333 3880
    Office: +27 11 978 2298
    Web: www.flysaa.com

    General Enquiries
    Switchboard:                         +27 11 978-1000
    Website:                                www.flysaa.com
    Twitter:                                    @flysaa
    Twitter (customer service): @flysaa_care
    Facebook:                                 www.facebook.com/flysaa

    Marketing Enquiries:
    Head of Marketing: Ms Kim Thipe
    Office: (011) 978-5597
    Email: KimThipe@flysaa.com

  • Johannesburg, 27 April 2017 - South African Airways (SAA) has significantly recovered its flight schedule after the industrial action by its cabin crew members ended yesterday.

    SAA successfully applied on Wednesday (26 April 2017) for a court interdict at the Labour Court which declared the industrial action by South African Cabin Crew Association (SACCA) and its members an unprotected strike action. The court ordered that the strike action should end immediately.

    Since the court order was granted, SAA has seen a significant increase in several cabin crew members reporting for duty and this has enabled the airline to operate all its scheduled flights for today.

    “Our planned flight schedules have resumed and whilst operations are geared to full service recovery, we remain exposed to minimal operational delays,” says Tlali Tlali, SAA spokesperson.

    The airline’s recovery plans are being implemented to assist all passengers with their travel across the entire route network. Ticketed passengers whose flights were cancelled yesterday will be supported to travel today.

    A total of 50 flights were cancelled for the entire day on Wednesday. The biggest impact was on the domestic segment of the route network and SAA cancelled only one outbound international flight.

    The Board of Directors is committed to further engaging with SACCA through a facilitated dispute resolution process over the next two months. We are hoping that we will be able to come to an amicable agreement with the union that accommodates Cabin Crew concerns while protecting the financial sustainability of the airline, even before the court date in June.

    The sustainability of the airline remains of paramount importance to the Board and Executive of SAA. The company has initiated a programme to ensure that the airline’s financial situation is turned around, and that SAA returns to profitability once again.

    “We apologise for any inconvenience to our customers as a result of the service disruptions, and we are assisting all passengers who could not travel due to the strike action to ensure they reach their intended destination as soon as possible,” concludes Tlali.

    Customers are encouraged to visit our website www.flysaa.com for all flight updates and or flight cancellations.

    Assistance will be provided to all ticketed passengers holding South African Airway’s Ticket (only) via any SAA Call Centre, City Travel Office or dedicated Travel Agent with the following conditions.

    Rebooking Conditions applicable

    •        Rebook onto another South African Airways flight for a later date at no extra      
             charge and subject to availability of the same booking class
    •        Change of cabin will not be permitted
    •        This policy is applicable to South African Airways flights only, issued on SA
             (083) ticket stock and not on separate tickets of other airlines
    •        Tickets must be re-issued on or before 02 May 2017

    Contact details

    South African Airways Call Centre and City Office Contact details

    South Africa

    •        |Johannesburg Call Centre | 27 (0) 11 978 1111 or 0861 606 606

    Or https://www.flysaa.com/help/customer-support/contact-us

     

    ENDS

     

    Issued by SAA Group Corporate Affairs

     

    Media Enquiries

    SAA Spokesperson

    Tlali Tlali (Mr)

    Email: TlaliTlali@flysaa.com

    Mobile: +27 82 333 3880

    Office: +27 11 978 2298

    Web: www.flysaa.com

     

    General Enquiries

    Switchboard:                         +27 11 978-1000

    Website:                                www.flysaa.com

    Twitter:                                  @flysaa

    Twitter (customer service):    @flysaa_care

    Facebook:                             www.facebook.com/flysaa

     

    Marketing Enquiries:

    Head of Marketing: Ms Kim Thipe

    Office: (011) 978-5597

    Email: KimThipe@flysaa.com

  • JOHANNESBURG, 26 April 2017. South African Airways has been granted an interim order by the Labour court declaring the protest action by SACCA and its cabin crew members to be an unprotected strike. The court instructed the staff to report for duty with immediate effect.

    The Board of Directors is committed to further engaging with SACCA through a facilitated dispute resolution process over the next two months. We are hoping that we will be able to come to an amicable agreement with the union that accommodates Cabin Crew concerns while protecting the financial sustainability of the airline, even before the court date in June.

    The sustainability of the airline remains of paramount importance to the Board and Executive of SAA. We have initiated a programme to ensure that the airline’s financial situation is turned around, and that SAA returns to profitability once again.

    SAA remains committed to finding a speedy resolution to the matters raised by the labour union and to avoid travel uncertainty and inconvenience to its passengers.

    The airline is now focused on recovering its schedule with minimum disruptions still expected.

     

    ENDS

    Issued by SAA Group Corporate Affairs

     

    Media Enquiries

    SAA Spokesperson

    Tlali Tlali (Mr)

    Email: TlaliTlali@flysaa.com

    Mobile: +27 82 333 3880

    Office: +27 11 978 2298

    Web: www.flysaa.com

     

    General Enquiries

    Switchboard:                         +27 11 978-1000

    Website:                                www.flysaa.com

    Twitter:                                  @flysaa

    Twitter (customer service):    @flysaa_care

    Facebook:                             www.facebook.com/flysaa

     

    Marketing Enquiries:

    Head of Marketing: Ms Kim Thipe

    Office: (011) 978-5597

    Email: KimThipe@flysaa.co

  • JOHANNESBURG, 26 April 2017 - South African Airways (SAA) would like to advise its customers and stakeholders that it is experiencing operational delays and flight cancellations due to industrial action by members of its cabin crew.

    The required number of cabin crew members are currently not available to enable SAA to operate all of its flights. The strike action follows a notice of industrial action by one of the labour unions representing its cabin crew members, the South African Cabin Crew Association (SACCA).

    Currently 32 flights were cancelled in total which included 28 domestic, three regional and one international flight.

    For further updates customers are advised to visit www.flysaa.com for current flight status.

    SAA will provide further updates on what options are available to its customers. These include combining some of the cancelled flights to minimise the impact of the delays customers will experience as a result of flight cancellations.

    The airline will ensure that all changes are published timeously and on the day of travel support will be provided to customers who may experience flight delays or cancellations that may occur during this period.

    SAA regrets the inconvenience to all its customers and is exploring ways in conjunction with its partners to facilitate the accommodation of its passengers on later flights or on partner flights.

    Other travel options and/or flight details will be communicated as soon as final arrangements have been confirmed.

    Customers may use any of channels listed below for updates and/or enquiries:

    Johannesburg Call Centre | 27 (0) 11 978 1111 or 0861 606 606

    Website: www.flysaa.com

    Facebook: www.facebook.com/flysaa

    Twitter: Twitter.com./flysaa

    Twitter (customer service): @flysaa_care

    SAA remains committed to finding a speedy resolution to the matters raised by the labour union and to avoid travel uncertainty and inconvenience to its passengers.

    ENDS

    Issued by SAA Group Corporate Affairs

    Media Enquiries

    SAA Spokesperson

    Tlali Tlali (Mr)

    Email: TlaliTlali@flysaa.com

    Mobile: +27 82 333 3880

    Office: +27 11 978 2298

    Web: www.flysaa.com

     

    General Enquiries

    Switchboard:                         +27 11 978-1000

    Website:                                www.flysaa.com

    Twitter:                                  @flysaa

    Twitter (customer service):    @flysaa_care

    Facebook:                             www.facebook.com/flysaa

     

    Marketing Enquiries:

    Head of Marketing: Ms Kim Thipe

    Office: (011) 978-5597

    Email: KimThipe@flysaa.com

    JOHANNESBURG, 26 April 2017 - South African Airways (SAA) would like to advise its customers and stakeholders that it is experiencing operational delays and flight cancellations due to industrial action by members of its cabin crew.

    The required number of cabin crew members are currently not available to enable SAA to operate all of its flights. The strike action follows a notice of industrial action by one of the labour unions representing its cabin crew members, the South African Cabin Crew Association (SACCA).

    Currently 32 flights were cancelled in total which included 28 domestic, three regional and one international flight.

    For further updates customers are advised to visit www.flysaa.com for current flight status.

    SAA will provide further updates on what options are available to its customers. These include combining some of the cancelled flights to minimise the impact of the delays customers will experience as a result of flight cancellations.

    The airline will ensure that all changes are published timeously and on the day of travel support will be provided to customers who may experience flight delays or cancellations that may occur during this period.

    SAA regrets the inconvenience to all its customers and is exploring ways in conjunction with its partners to facilitate the accommodation of its passengers on later flights or on partner flights.

    Other travel options and/or flight details will be communicated as soon as final arrangements have been confirmed.

    Customers may use any of channels listed below for updates and/or enquiries:

    Johannesburg Call Centre | 27 (0) 11 978 1111 or 0861 606 606

    Website: www.flysaa.com

    Facebook: www.facebook.com/flysaa

    Twitter: Twitter.com./flysaa

    Twitter (customer service): @flysaa_care

    SAA remains committed to finding a speedy resolution to the matters raised by the labour union and to avoid travel uncertainty and inconvenience to its passengers.

    ENDS

    Issued by SAA Group Corporate Affairs

    Media Enquiries

    SAA Spokesperson

    Tlali Tlali (Mr)

    Email: TlaliTlali@flysaa.com

    Mobile: +27 82 333 3880

    Office: +27 11 978 2298

    Web: www.flysaa.com

    General Enquiries

    Switchboard:                         +27 11 978-1000

    Website:                                www.flysaa.com

    Twitter:                                  @flysaa

    Twitter (customer service):    @flysaa_care

    Facebook:                             www.facebook.com/flysaa

    Marketing Enquiries:

    Head of Marketing: Ms Kim Thipe

    Office: (011) 978-5597

    Email: KimThipe@flysaa.com

  • JOHANNESBURG, 26 April 2017 - South African Airways (SAA) would like to advise its customers and stakeholders that it is experiencing operational delays and flight cancellations due to industrial action by members of its cabin crew.

    Flights departing from coastal cities early this morning have been impacted and options have been considered to accommodate passengers affected by the cancellations.

    The required number of cabin crew members are currently not available to enable SAA to operate all of its flights. The strike action follows a notice of industrial action by one of the labour unions representing its cabin crew members, the South African Cabin Crew Association (SACCA).

    The following domestic outbound flights (from Johannesburg) have been delayed:

    Johannesburg
    Delays:
    SA401 Johannesburg - Port Elizabeth
    SA459 Johannesburg – East London

    Cancellations:
    SA531/538 Johannesburg – Durban - Johannesburg
    SA307/322 and SA313/326 Johannesburg - Cape Town - Johannesburg
    SA317/332 and SA323/SA334 now to operate on a A340-600 aircraft to create more seat capacity

    Flight Departed:
    SA527 Johannesburg – Durban departed with a 51minute delay
    SA303 Johannesburg – Cape Town departed with a 20 minute delay

    Domestic:
    All flights departing from Cape Town and Durban departed as per normal schedule
    SA306 / SA308 Cape Town – Johannesburg was delayed with 30 minutes. 
    For further updates customers are advised to visit www.flysaa.com for current flight status.

    SAA will provide further updates on what options are available to its customers. These include combining some of the cancelled flights to minimise the impact of the delays customers will experience as a result of flight cancellations.

    The airline will ensure that all changes are published timeously and on the day of travel support will be provided to customers who may experience flight delays or cancellations that may occur during this period.

    SAA regrets the inconvenience to all its customers and is exploring ways in conjunction with its partners to facilitate the accommodation of its passengers on later flights or on partner flights.

    Other travel options and/or flight details will be communicated as soon as final arrangements have been confirmed.

    Customers may use any of channels listed below for updates and/or enquiries:

    Johannesburg Call Centre | 27 (0) 11 978 1111 or 0861 606 606
    Website: www.flysaa.com
    Facebook: www.facebook.com/flysaa
    Twitter: Twitter.com./flysaa
    Twitter (customer service): @flysaa_care

    SAA remains committed to finding a speedy resolution to the matters raised by the labour union and to avoid travel uncertainty and inconvenience to its passengers.

    ENDS

    Issued by SAA Group Corporate Affairs

    Media Enquiries
    SAA Spokesperson
    Tlali Tlali (Mr)
    Email: TlaliTlali@flysaa.com
    Mobile: +27 82 333 3880
    Office: +27 11 978 2298
    Web: www.flysaa.com

    General Enquiries
    Switchboard:                         +27 11 978-1000
    Website:                                www.flysaa.com
    Twitter:                                  @flysaa
    Twitter (customer service):    @flysaa_care
    Facebook:                             www.facebook.com/flysaa

    Marketing Enquiries:
    Head of Marketing: Ms Kim Thipe
    Office: (011) 978-5597
    Email: KimThipe@flysaa.com

  • Johannesburg, 25 April 2017 - South African Airways (SAA) would like to advise its customers and stakeholders that the airline has been served with a notice of intention to embark on an industrial action by one of the labour unions representing its cabin crew members, the South African Cabin Crew Association (SACCA). The notification states that an industrial action will commence on Wednesday morning, 26 April 2017.

    The airline is doing everything possible to find common ground and/or a settlement on matters that are currently under discussion. Negotiations are ongoing and the company remains optimistic that the strike action could be averted.

    Preparations are underway to support any service disruptions.

    The unintended impacts of the service disruption may result in an adverse effect on the operations schedule and customers are encouraged to visit our website www.flysaa.com for regular updates on all flight schedules. 

    The airline will ensure that all changes are published timeously and day of travel support will be provided to customers who may experience flight delays or cancellations that may occur during this period.

    Customers may use any of channels listed below for updates and/or enquiries:

    Johannesburg Call Centre | 27 (0) 11 978 1111 or 0861 606 606
    Website: www.flysaa.com
    Facebook: www.facebook.com/flysaa
    Twitter: Twitter.com./flysaa
    Twitter (customer service): @flysaa_care

    SAA remains committed to finding a speedy resolution to the matters raised by the labour union and to avoid travel uncertainty and inconvenience to its passengers.

    -Ends-

    Issued by SAA Group Corporate Affairs


    SAA Spokesperson
    Tlali Tlali
    Email: TlaliTlali@flysaa.com
    Mobile:+27 82 333 3880
    Office: +27 11 978 2298
    Web: www.flysaa.com

    General Enquiries
    Switchboard:                                       +27 11 978-1000
    Website:                                www.flysaa.com
    Twitter:                                        @flysaa
    Twitter (customer service): @flysaa_care
    Facebook:                                   www.facebook.com/flysaa

    Marketing Enquiries:
    Head of Marketing: Ms Kim Thipe
    Office: (011) 978-5597
    Email: KimThipe@flysaa.com


  • South African Airways and Hawaiian Airlines launch new interline partnership
    Say “Aloha” to seamless connections between Hawaii and destinations throughout Africa

    JOHANNESBURG. 25 April 2017. South African Airways (SAA), the national carrier of South Africa and Hawaiian Airlines, Hawaii’s largest and longest serving carrier, announced today that they have established a new interline agreement, that provides new and convenient flight options for both SAA and Hawaiian customers travelling between the Hawaiian Islands and Southern Africa.  
    “This new interline partnership enables SAA and Hawaiian Airlines to broaden their route networks to provide some of the fastest connections between Hawaii and destinations throughout Africa,” said Aaron Munetsi, SAA Acting General Manager Commercial.
    “Our mutual customers will enjoy the warm traditional South African and Hawaiian Island hospitality throughout their journey from two award-winning airlines.”
    With immediate effect, customers will be able to purchase a single itinerary for travel on flights of both carriers in one simple transaction and enjoy convenient connections via New York-John F. Kennedy International Airport between Hawaiian Airlines’ neighbour island network in Hawaii and over 75 destinations in Africa served by SAA.    
    This new partnership will offer increased convenience to customers by allowing travel on one single electronic ticket and through interline baggage transfer upon check-in with either SAA or Hawaiian Airlines in the U.S. or Southern Africa.
    New York-John F. Kennedy International Airport is a primary gateway for SAA in North America, with the only daily nonstop service to South Africa, so the new interline partnership with Hawaiian Airlines will provide convenient connections and a smooth travel experience for travellers during their entire journey.
    SAA offers fully-flat bed seats in Premium Business Class, industry-leading legroom in Economy Class, gourmet cuisine, award-winning, complimentary South African wines and individual audio/video entertainment systems offering extensive programming of first-run movie and music choices. SAA provides an in-flight experience designed for pure comfort for long-haul travel.  Via its Johannesburg hub, SAA links the world to most cities and destinations across southern Africa and the Indian Ocean islands, including South Africa, Angola, Botswana, Kenya, Mauritius, Mozambique, Namibia, Tanzania, Zambia and Zimbabwe.
    Hawaiian, the premier global carrier for leisure travel to Hawai‘i, operates A330 aircraft featuring fully-flat bed seats on its nonstop flights between JFK and Honolulu International Airport. Amenities include personal on-demand entertainment system, comfortable legroom, and a roomy interior coupled with island-inspired complimentary meals and made-in-Hawai‘i snacks. The airline’s Boeing 717 fleet conveniently connects travelers onwards from O‘ahu to destinations on the Island of Hawai‘i, Maui and Kaua‘i. Intended to evoke high-performance automotive design, the fast and reliable service of Hawaiian’s 20 to 60 minute interisland flights offer a seatback ‘tablet table’ machined from solid aluminum, sized and designed for complimentary beverage service and the use of a tablet device. Adding to the enjoyment of the travel experience on all flights is the carrier’s award-winning onboard hospitality program, Mea Ho‘okipa (translation: I am host), and the airline’s engaging presentation of the islands’ culture, people and Aloha Spirit.

    JOHANNESBURG, SOUTH AFRICA TO HONOLULU, HAWAII

    Airline Flight # Depart Arrive
    South African Airways (SA) # 203 Johannesburg @ 9:00 PM New York-JFK @ 6:40 AM
    Hawaiian Airlines (HA) # 051 New York-JFK @ 10:00 AM  Honolulu @ 3:05 PM


    HONOLULU, HAWAII TO JOHANNESBURG, SOUTH AFRICA

    Airline Flight # Depart Arrive
    Hawaiian Airlines (HA) # 050 Honolulu @ 3:10 PM New York-JFK @6:55AM
    South African Airways (SA) #204 New York-JFK @ 11:15 AM Johannesburg @ 8:05 AM


    *Denotes arrival next day

    ENDS

    About South African Airways (SAA)
    South African Airways (SAA) is the leading carrier in Africa, serving 56 destinations, in partnership with SA Express, SA Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for 14 consecutive years and the winner of ‘Service Excellence Africa’ for three years. Mango and SAA hold the number one and number two successive spots as South Africa’s most on - time airlines.

    About Hawaiian Airlines
    Hawaiian®, the world’s most punctual airline as reported by OAG, has led all U.S. carriers in on-time performance for each of the past 13 years (2004-2016) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler and Travel + Leisure have ranked Hawaiian the highest of all domestic airlines serving Hawai‘i. Now in its 88th year of continuous service, Hawaiian is Hawai‘i’s biggest and longest-serving airline, as well as the largest provider of passenger air service from its primary visitor markets on the U.S. Mainland. Hawaiian offers non-stop service to Hawai‘i from more U.S. gateway cities (11) than any other airline, along with service from Japan, South Korea, China, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides approximately 170 jet flights daily between the Hawaiian Islands, with a total of more than 250 daily flights system-wide.
    Issued by SAA Group Corporate Affairs
     
    South African Airways
    SAA Spokesperson
    Tlali Tlali
    Email: TlaliTlali@flysaa.com
    Mobile:+27 82 333 3880
    Office: +27 11 978 2298
    Web: www.flysaa.com

    General Enquiries
    Switchboard:                           +27 11 978-1000
    Website:                                    www.flysaa.com
    Twitter:                                      @flysaa
    Twitter (customer service): @flysaa_care
    Facebook:                                  www.facebook.com/flysaa

    Marketing Enquiries:
    Head of Marketing: Ms Kim Thipe
    Office: (011) 978-5597
    Email: KimThipe@flysaa.com

  • Annual awards and wine selection recognise SA’s top vintages
                              
    JOHANNESBURG. 13 April 2017. South African Airways (SAA) announced its annual Wine of the Year Awards at a gala dinner held at Southern Sun Cape Sun hotel on Saturday, 8 April. The awards were made in four categories: white wines, red wines, Cape Tawny and Méthode Cap Classique wines. The Chief Executive Officer’s Award and the Chairperson’s Award for the most exceptional wines of the year were also presented

    The winners were as follows:
    Wine of the Year (Méthode Cap Classique): Simonsig Estate
    Wine of the Year (White): Bayede Marketing, King Shaka Chenin Blanc 2015
    Wine of the Year (Red): Overhex Private Cellar, Survivor Red Blend Fairtrade 2015
    Cape Tawny Award: KWV South Africa, KWV Cape Tawny
    CEO’s Award (Most listings): Overhex Private Cellar (9 listings)
    Chairman’s Award (The most wine in litres): Overhex Private Cellar, 105,344 litres

    In addition to presenting these annual awards, the airline announced the selection of locally produced wines that will be served on its flights and in its Business Class lounges over the next 12 months.

    Winemakers from across the country submit wines for consideration every year, so the selection represents the very best vintages that South Africa has to offer. Each entry is scored after a blind tasting, and the results are compiled by both internal and external auditors. The airline selects 24 white and 24 red wines from more than 500 submissions. Different wines from the annual selection are allocated for service on board on a month-to-month basis.  

    “Our South African wine selection is fundamental to our passengers’ flying experience and is a unique added value,” says Kim Thipe, SAA’s Head of Marketing. “It is an important aspect of marketing our product offering to passengers worldwide.”

    Nine local judges and three international judges were responsible for this year’s selection.

    The local judges included Nomonde Kubheka, who was born in Soweto, but who now works at the Pinotage Youth Development Academy in Stellenbosch; Luvo Ntezo, a sommelier from One & Only Cape Town; Yegas Naidoo, a Voyager Platinum lifetime member and the founding director of Miles for Style; Derek Ramsden, a Cape Wine Master and a lecturer at the Cape Wine Academy; Meryl Vivienne Weaver, a Cape Wine Master who has been a judge for many leading wine competitions; Nina-Mari Bruwer, a Cape Wine Master and a winemaker at Mont Blois in Robertson; Carmen Stevens, Winemaker of the Year in 2015; Colin Frith, who was instrumental in establishing the Cape Wine Masters programme; and Catherine Dillion, the founder and operator of a specialist company offering wine tours.

    The international judges included Paula Bosch, a world-renowned sommelier, wine author and judge (Germany); Lynne Sherriff (UK), a London-based wine consultant; and Corey Ladouceur, an eminent member of the Court of Master Sommeliers and the Guild of Sommeliers.

    A number of the wines submitted this year were produced or distributed by suppliers that have a black ownership component of more than 50%, an indication that transformation in the wine industry is taking place. These suppliers included KWV South Africa, MWT Investments, Bayede Marketing, Hyde Park Wine and Spirit Merchants and Tropical Paradise.

    “SAA has been showcasing locally produced wines on its flights for over 30 years now,” says Thipe, “and the airline is regarded as a trend setter in this regard. Our selections are always notable, and we’re delighted that more black-owned producers are submitting wines for consideration.

    “We congratulate the winners and look forward to serving the new selection of top South African wines on our flights and in our Business Class lounges.”

    For further information about SAA, please visit www.flysaa.com.
    ENDS

    About South African Airways (SAA)
    South African Airways (SAA) is the leading carrier in Africa, serving 56 destinations, in partnership with SA Express, SA Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for 14 consecutive years and the winner of ‘Service Excellence Africa’ for three years. Mango and SAA hold the number one and number two successive spots as South Africa’s most on - time airlines.
     
    Issued by SAA Group Corporate Affairs
     

    South African Airways
    SAA Spokesperson
    Tlali Tlali
    Email: TlaliTlali@flysaa.com
    Mobile:+27 82 333 3880
    Office: +27 11 978 2298
    Web: www.flysaa.com

    General Enquiries
    Switchboard:              +27 11 978-1000
    Website:                         www.flysaa.com
    Twitter:                          @flysaa
    Facebook:                     www.facebook.com/flysaa

    Marketing Enquiries:
    Head of Marketing: Ms Kim Thipe
    Office: (011) 978-5597
    Email: KimThipe@flysaa.com

  • How to make travelling by air a breeze

    As Easter approaches, South Africans across the country are making plans to visit family and friends, both locally and abroad. This is a particularly busy time of the year, when many people are travelling by road, rail and air.

    South African Airways (SAA), the country’s national carrier, has some tips to make travelling by air a breeze: 

    1. Book as early as possible. Flights are usually full over the holidays and fewer standby seats are available at this time too. Check www.flysaa.com for the best deals. 
    2. If you have a preference for a particular seating arrangement, use SAA’s online Advanced Seat Reservation System during the booking process. For a small administration charge, you can secure the seats of your choice in advance.
    3. If you require special assistance - or should you have specific dietary requirement for religious or health reasons - specify these during the booking process to avoid delays or disappointment. As 72 hours’ notice is required for some meal types, ensure that you do this in good time.
    4. Make sure you have all of your documentation with you before you leave home. If you are travelling to an international destination, you will need a valid passport with a minimum of two blank pages in it and a visa or visas, if required. If you are travelling within the country, either a passport or an ID document is acceptable as valid proof of identity. Bear in mind that if check-in and security staff are unable to identify you - or if you don’t have valid visas for the countries you’re travelling to - they may not accept you for travel.
    5. Pack your own luggage and don’t carry goods for other people unless you know exactly what they are. Make sure that there aren’t any restricted items in either your check-in luggage or your cabin luggage. For a full list of luggage restrictions, see www.flysaa.com/manage-fly/baggage/restricted-items.
    6. Label your luggage clearly and use something unique to make your suitcase or holdall easy to identify on the luggage carousel at your destination. Include your name, cell number (with local and international dialling codes) and e-mail address on the label, but don’t include your physical address or destination for security reasons.
    7. Lock your check-in luggage or have it shrink-wrapped at the airport to protect it against damage or pilferage.
    8. Keep valuables such as cameras, jewellery and laptops with you in your hand luggage. Do not pack these into your check-in luggage.
    9. Allow plenty of time to get to the airport and to check in, taking into account possible delays on the roads or at the airport, especially during peak times.
    10. Should you experience discomfort when on board, medical supplies for minor ailments are available on board. Please ask a cabin crew member for assistance.

     

    We invite you to sit back, relax and enjoy our friendly service, tasty meals and award-winning South African wines. Read your free copy of Sawubona magazine, which you’ll find in the seat pocket in front of you, or take advantage of our in-flight entertainment offering available across our network.

    SAA wishes its valued passengers and all South Africans a safe, happy and relaxed Easter. 


    ENDS

    About South African Airways (SAA)
    South African Airways (SAA) is the leading carrier in Africa, serving 56 destinations, in partnership with SA Express, SA Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for 14 consecutive years and the winner of ‘Service Excellence Africa’ for three years. Mango and SAA hold the number one and number two successive spots as South Africa’s most on - time airlines.
     
    Issued by SAA Group Corporate Affairs
     
    For media information, please contact:
    Tlali Tlali (Mr)
    SAA Spokesperson
    e-Mail: TlaliTlali@flysaa.com
    Mobile: +27 (0)82 333 3880
    Office: +27 (0)11 978 2298

    General Enquiries:
    Customer Service Centre: +1 (0)800 722- 675
    Reservations:  +27 (0)11 978 5313
    Website: www.flysaa.com
    Twitter:   @flysaa
    Twitter (customer service): @flysaa_care
    Facebook: www.facebook.com/flysaa


    Marketing Enquiries:
    Head of Marketing: Ms Kim Thipe
    Office: (011) 978-5597
    Email: KimThipe@flysaa.com

     

  • JOHANNESBURG. 3 April 2017. South African Airways (SAA) the leading airline on the African continent, has yet again confirmed its place amongst the top airlines in the world with a 4-Star ranking, in both economy and business class, for the 15th consecutive year.

    “SAA is proud to have maintained quality levels on all the services we offer - in our home market, across the African continent and internationally. This has been a particularly difficult year for the industry, but we still maintained a world-class product and service standards to our customers, making this 4-Star Airline ranking well deserved,” says Zuks Ramasia, SAA General Manager Operations.

    The ranking was done by aviation experts Skytrax, whose name is associated with Quality Excellence throughout the world by the air transport industry, after detailed product and service standards audits throughout the airline, and included SAA’s new Airbus A330-300 aircraft. The process is not connected to any customer ratings.

    A 4-Star Airline rating signifies airlines providing a good standard of product and staff service across all travel categories, including cabin seating, safety standards, cabin cleanliness, comfort amenities, catering, tax-free sales, reading materials, in-flight entertainment, and staff service.

    “This prestigious award takes pride of place amongst the host of awards we collect annually. We regard awards as valuable affirmations that we offer our customers quality across a range of product and service-delivery areas,” she said.

    “SAA employees have demonstrated singular loyalty and resilience over the eight decades the airline has been operating. We thank them for their dedication, hard work and commitment which allowed us to maintain this 4-Star rating.

    “Even though this ranking is not connected to customer feedback ratings, we would also like to thank our customers for their continued loyal support,” says Ramasia.

    “Awards demonstrate that the airline can rightfully stand its ground as one of the leading airlines in the world, despite challenges. Awards also engender a sense of pride in the airline from customers and airline employees alike and serve to inspire and motivate us. Customers can continue to expect a high quality of product and service from us,” says Ramasia.

    -END-

    About South African Airways (SAA)

    South African Airways (SAA) is the leading carrier in Africa, serving 56 destinations, in partnership with SA Express, Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for 14 consecutive years and the winner of ‘Service Excellence Africa’ for three years. Mango and SAA hold the number one and number two successive spots as South Africa’s most on - time airlines.

    For media information, please contact:

    SAA Spokesperson: Tlali Tlali (Mr)
    Email: TlaliTlali@flysaa.com
    Mobile: +27 82 333-3880
    Office:+27 11 978-2298

    General Enquiries

    Switchboard: +27 11 978-1000

    Website: www.flysaa.com

    Twitter: @flysaa

    Twitter (customer service): @flysaa_care

    Facebook: www.facebook.com/flysaa

    Marketing Enquiries:

    Head of Marketing: Ms Kim Thipe

    Office: (011) 978-5597

    Email: KimThipe@flysaa.com

  • Johannesburg. 31 March 2017. South African Airways (SAA) has announced plans to realign its South America network operations.

    The realignment of their South American network is informed by SAA’s commitment to continue serving this very important market with the best connectivity and includes availing more capacity. In some markets SAA has been able to deploy bigger aircraft as well as increase frequencies in order for them to satisfy demand. 

    The route rationalization exercise is part of SAA’s on-going business enhancement processes and enables the airline to match capacity with demand across its entire network. The South America route remains as one of the star performing routes and will be right-sized so that the airline continues to serve the ever-growing demand from the entire South American subcontinent.

    SAA currently operates ten non-stop flights between Johannesburg and Sao Paulo, with double daily flights on Wednesdays, Thursdays and Saturdays (Johannesburg departures) and Thursdays, Fridays and Sundays (Sao Paulo departures).  The three-night time departures from Johannesburg – Sao Paulo – Johannesburg (SA224/SA225) are the flights that will be removed from the SAA schedule. This means that the SAA daily flights will remain operating to the current schedule.

    These schedule changes have already been implemented and are now accessible in all Global Distribution Channels as well as SAA’s sales channels.

    “The revision of our offering on this route is due to a continued focus on enhancing our service to the South American sub-continent. We strongly believe in this market and we will continue to offer the best service and connectivity to the market. 

    “The current economic factors are evaluated on an on-going basis so that we are able to make informed decisions regarding the deployment of the required capacity and frequency in this market as is done in any other market that we operate to.  This will no doubt mean that some of our customers will need to revise their travel plans, and we have made sure that our teams are available at all times to assist in making sure that there is assistance whenever required,” says Aaron Munetsi, SAA Acting General Manager Commercial.

    “We remain confident that the anticipated upswing in this market will bear fruit and we will continue with our partnerships to boost leisure and corporate travel in South America.”

    Johannesburg Sao Paulo daily operations schedule

    Flight number Depart Johannesburg Arrive Sao Paulo
    SA222 11:15 17:00
    Flight number Depart Sao Paulo Arrive Johannesburg
    SA223 18H00 07H25+1

    Rebooking Conditions:

    Un-ticketed passengers:

    All passenger bookings that have not been ticketed on or before 28 March 2017 will automatically be cancelled and passengers will be required to make alternate arrangements at their own cost.

    Ticketed passengers

    All tickets issued on or before 28 March 2017 for travel on the terminated flights have been re-accommodated onto SA 222 and SA 223 on the same day or closest SA operated flight without penalty or additional charges.

    Re-accommodation:

    SAA is only responsible for passengers who are holding SAA ticket stock with through fares or one ticket onto their end destination. If a passenger has purchased separate tickets on another carrier, SAA is not responsible for these tickets.

    Other rules apply.

    Contact details

    SAA Call Centre Brazil

    +5511 30655115 extension 3

    SAA GSA contact centre Argentina

    +54 11 4319 0029

    SAA GSA contact centre Chile

    +56 2 2376 9040

    -END-

    About South African Airways (SAA)

    South African Airways (SAA) is the leading carrier in Africa, serving 56 destinations, in partnership with SA Express, Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for 14 consecutive years and the winner of ‘Service Excellence Africa’ for three years. Mango and SAA hold the number one and number two successive spots as South Africa’s most on - time airlines.

    For media information, please contact:

    SAA Spokesperson: Tlali Tlali (Mr)
    Email:TlaliTlali@flysaa.com
    Mobile: +27 82 333-3880
    Office:+27 11 978-2298

    General Enquiries

    Switchboard: +27 11 978-1000

    Website: www.flysaa.com

    Twitter: @flysaa

    Twitter (customer service): @flysaa_care

    Facebook: www.facebook.com/flysaa

    Marketing Enquiries:

    Head of Marketing: Ms Kim Thipe

    Office: (011) 978-5597

    Email: KimThipe@flysaa.com

  • JOHANNESBURG. 29 March 2017. South African Airways (SAA) and Ethiopian Airlines,  both members of Star Alliance, have expanded the code-share service agreement they inked on 1 October  2016 by adding Cape Town, Durban and Toronto (Canada) as additional destinations to  the existing code-share flights.

    Besides Toronto as the additional destination on offer, the expanded code share now also offers a direct service between Addis Ababa to both Cape Town and Durban. These routes will be operated by Ethiopian Airlines, with SAA as the marketing carrier.

    The two African giants already code-share from Addis Ababa, the Ethiopian capital, to Johannesburg, SAA’s hub, and from Addis Ababa to Bamako in Mali with all these flights operated by Ethiopian aircraft. In return the East African carrier code-shares on SAA’s aircraft between Johannesburg the coastal cities Cape Town and Durban, and Windhoek in Namibia. The routing Addis Ababa - Johannesburg is operated by Ethiopian Airlines, while Johannesburg – Cape Town and Johannesburg - Durban legs are operated by SAA.

    Growing this long-standing agreement promises to further enhance the code-share services of the two carriers which is projected to become effective as from today, 29 March. 

    SAA customers will now be able to fly on Ethiopian Airlines using the SAA ticket code “SA”, while their customers will be able to fly on the “ET” code. Customers can enjoy benefits such as the comfort of new generation aircraft and seamless travel, with baggage through checked, especially for those travelers connecting.

    Acting Chief Commercial Officer at South African Airways, Aaron Munetsi, said: “We are delighted to be able to enhance our relationship with Ethiopian Airlines, a well-respected and trusted partner airline on the continent. This enhanced code-share agreement enables us to offer our mutual customers more destinations in addition to the existing ones. This enables both airlines to offer our legendary reliable and world class service to our ever growing markets that demand customer focused service. We believe the partnership will be scaled up further in future for the betterment of customer service.”

    Mr. Girma Shiferaw, Acting Vice President Strategic Planning and Alliances, Ethiopian, remarked: “As a successful Pan-African carrier, we have an unshakable stance to work in collaboration with other African carriers. Therefore, revamping the already existing code-share agreement with our partner, SAA emanates from our bold ambition and effort to expand our footprint to different destinations and better serve our esteemed customers globally. The revised code-share service coupled with the existing code-share flights of the two carriers enables our customers to enjoy the best possible connectivity options to multiple destinations and also plays a significant role in enabling greater people-to-people, investment, trade and tourism ties”.

    Ethiopian Airlines and SAA signed the first code-share agreement on 17 September 2003 and extended this agreement on 1 October 2016 to include destinations such as Cape Town, Durban and Toronto. More code-share destinations will be added in the near future.

    -ENDS-

    About South African Airways

    South African Airways is one of the leading carriers in Africa, serving 74 destinations in partnership with SA Express, Airlink and SAA’s low-cost carrier, Mango. The partnership serves the entire continent and nine intercontinental routes from its Johannesburg hub. This caters for more than half of the African Union states - to 27 destinations in 23 countries in Africa. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA.  SAA is a globally ranked 4-star airline and continues to deliver excellent products and service. The airline wins numerous awards every year and boasts being awarded the Best Airline in Africa for 14 consecutive years.

    About Ethiopian Airlines

    Ethiopian Airlines (Ethiopian) is one the fastest growing airlines in Africa. In its seven decades of operation, Ethiopian has become one of the continent’s leading carriers, unrivalled in efficiency and operational success.

    Ethiopian commands the lion’s share of the pan-African passenger and cargo network operating the youngest and most modern fleet to more than 90 international destinations across five continents. Ethiopian fleet includes ultra-modern and environmentally friendly aircraft such as Airbus A350, Boeing 787, Boeing 777-300ER, Boeing 777-200LR, Boeing 777-200 Freighter, Bombardier Q-400 double cabin with an average fleet age of five years. In fact, Ethiopian is the first airline in Africa to own and operate these aircraft.

    Ethiopian is currently implementing a 15-year strategic plan called Vision 2025 that will see it become the leading aviation group in Africa with seven business centers: Ethiopian Domestic and Regional Airline; Ethiopian International Passenger Airline; Ethiopian Cargo; Ethiopian MRO; Ethiopian Aviation Academy; Ethiopian In-flight Catering Services; and Ethiopian Ground Service. Ethiopian is a multi-award winning airline registering an average growth of 25% in the past seven years.

    For more information about this press release, please contact:

    South African Airways

    SAA Spokesperson

    Tlali Tlali

    Email: TlaliTlali@flysaa.com

    Mobile:+27 82 333 3880

    Office: +27 11 978 2298

    Web: www.flysaa.com

    General Enquiries

    Switchboard: +27 11 978-1000

    Website: www.flysaa.com

    Twitter: @flysaa

    Facebook: www.facebook.com/flysaa

    Marketing Enquiries:

    Head of Marketing: Ms Kim Thipe

    Office: (011) 978-5597

    Email: KimThipe@flysaa.com

    Ethiopian Airlines

    Mrs. Hanna Atnafu

    Manager Corporate Communications

    Ethiopian Airlines

    Tel: (251-1) 517-89-07/656/165/913/529

    CorporateCommunication@ethiopianairlines.com

    www.ethiopianairlines.com

    www.facebook.com/ethiopianairlines

    www.twitter.com/flyethiopian

  • JOHANNESBURG. 15 March 2017 - South African Airways (SAA) would like to remind all Voyager members to review their Voyager accounts as some of their Voyager Miles could expire on 31 March 2017.

    “Voyager Miles are valid for three years. The calculation of the three years starts after the year in which the Miles were earned by a member and a validity year is calculated from 1 April to 31 March,” says Suretha Cruse, Executive for SAA customer loyalty.

    “Members’ Miles do, however, not expire if a minimum of 6 000 Tier Miles were earned during the preceding calendar year on SAA operated flights. If this threshold was reached by a member, the total number of unused Miles due to expire, will be reinstated as Bonus Miles with a further validity of 1 year. This process is managed annually on 31 March,” she added.

    Miles accumulated can be redeemed in a number of different ways.

    SAA Voyager members have the option of donating their Miles to one of the three charities affiliated to the Voyager programme, namely the Reach for a Dream Foundation, the World Wide Fund for Nature (WWF) and Wings and Wishes.

    “Voyager Miles make a real difference to so many worthy beneficiaries. Donating unused Miles to charity is a wonderful way to make use of Miles due to expire,” says Cruse.

    To donate Miles online, simply visit www.flysaa.com; log onto your Voyager profile and select 'Donate Miles'.

    “We would like to challenge our members to beat the previous record of Miles donated to these charities. Last year, members donated 27 486 938 Miles valued at R2.2 million, which went a long way towards easing the lives of those benefiting from the generosity and kind heartedness of our members,” says Cruse.

    The Reach for a Dream Foundation encourages children to use their dreams to fight life-threatening illnesses and to make those dreams come true. Established in 1988, it has helped to fulfil nearly 50,000 dreams. They use donated Miles to fly children with life-threatening diseases and their families to a dream destination.

    In the area of conservation, generous Voyager members have donated over 13 million Miles to support the work of the WWF over the past three years alone. This has enabled the organisation to save more than R1 million in travel costs and direct more of its budget towards protecting natural environments, biodiversity and wildlife throughout South Africa.

    Finally, Wings and Wishes is an NPO dedicated to transporting critically ill children to enable them to receive life-saving medical treatment. It assists an average of one child a day - and even helps with the transport of essential equipment such as portable dialysis machines.

    “Whatever members may decide to do with their current benefits, we at Voyager are here to assist them to do that in any way we can,” says Cruse.

    Further information on how to redeem accumulated Miles is available on www.flysaa.com. Should members have any queries about their Miles, or about how to redeem them, they can call 0860 000 3145 if they are calling from within South Africa, or +27 11 978 1234 for calls from outside the country. Or email   voyager@flyaa.com.

    -ENDS-

    About South African Airways (SAA)

    South African Airways (SAA) is the leading carrier in Africa, serving 56 destinations, in partnership with SA Express, Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for 14 consecutive years and the winner of ‘Service Excellence Africa’ for three years. Mango and SAA hold the number one and number two successive spots as South Africa’s most on - time airlines.

    About SAA Voyager

    South African Airways (SAA) Voyager is a loyalty programme owned by SAA (SOC) Limited and serves as the frequent flyer programmes for: SAA, SA Express (SOC) Limited, and Airlink Proprietary Limited. Mango (SOC) Limited, SAA’s wholly owned low cost carrier, is a high customer value ranked redemption partner of the programme.

    Launched during 1994, the programme offers its more than 2.5 million members earning and spending of Miles (the programme’s reward currency) from 55 programme partners. The programme boasts more than 35 airline partnerships, including the Star Alliance global network which gives members access to more than 1 300 destinations in  190 countries. The evolution of SAA Voyager has seen the programme expanding from being a traditional frequent flyer programme, by diversifying its offering to include more than 20 non-airline partners in categories ranging from travel-related to lifestyle, retail, property, and financial services; delivering on its promise to become forever part of their members’ journeys. SAA Voyager is dedicated to upholding the same high standards of customer service excellence today and in the future, as it has for decades.

    SAA Voyager programme partners gain access to a rich partner network and one of the biggest loyalty databases on the continent, which has proven to translate to increased revenues and enhanced customer retention.

    For media information, please contact:

    SAA Spokesperson: Tlali Tlali (Mr)

    Email: TlaliTlali@flysaa.com

    Mobile: +27 82 333-3880

    Office: +27 11 978-2298

    General Enquiries:

    Switchboard: +27 11 978-1000

    Website: www.flysaa.com

    Twitter (marketing & corporate): @flysaa

    Twitter (customer service): @flysaa_care

    Facebook: www.facebook.com/flysaa

    Marketing Enquiries:

    Head of Marketing: Ms Kim Thipe

    Office: (011) 978-5597

    Email: KimThipe@flysaa.com

  • JOHANNESBURG. 13 March 2017. South African Airways (SAA) advises all customers that due to the adverse weather conditions as a result of North American “Winter Storm Stella”, its flights have been cancelled.

    Affected flights are those to and from Washington, Dulles International Airport (Washington DC) operated via Accra, Kotoka International Airport, Ghana and to and from New York, John F. Kennedy International Airport.

    “We place the safety of our customers and crew first and have therefore taken the decision to cancel flights to and from our United States destinations for today and tomorrow. The airline will closely monitor the situation and reinstate its flight schedule once it is safe to operate,” says Tlali Tlali, SAA Spokesperson.

    The following flights have been cancelled:

    Washington, Dulles International Airport
    Monday, 13 March 2017
    • SA 209 from Johannesburg (JNB); via Accra (ACC) to Washington (IAD)
    Tuesday, 14 March 2017
    • SA 210 from Washington (IAD) via Accra (ACC) to Johannesburg (JNB)
    New York, John F. Kennedy International Airport
    Monday, 13 March 2017
    • SA 203 from Johannesburg (JNB) to New York (JFK)
    Tuesday, 14 March 2017
    • SA 204 from New York (JFK) to Johannesburg (JNB)

    “We apologise for any inconvenience to our customers as a result of the adverse weather conditions, but assure them that we will be providing assistance to all ticketed passengers holding a South African Airways ticket.

    “We encourage all customers to visit our website www.flysaa.com for all flight updates and or flight cancellations. The supporting information will be updated on the Flight Status menu tab,” says Tlali.

    Assistance will be available for customers holding a SAA ticket/s (only) via any SAA Call Centre, City Travel Office or dedicated Travel Agent with the following conditions.

    Rebooking Conditions applicable
    • Rebook onto another South African Airways flight for a later date at no extra charge and subject to availability of the same booking class;
    • Change of cabin will not be permitted;
    • Change of routing will not be permitted;
    • This policy is applicable to South African Airways flights only, issued on SA (083) ticket stock and not on separate tickets of other airlines;
    • Tickets must be re-issued on/before 17 March 2017;
    • Travel must commence on/before 20 March 2017;
    Contact details

    South African Airways Call Centre Contact details

    South Africa

    Johannesburg | 27 (0) 11 978 1111 or 0861 606 606

    Operating Hours | Daily 06h00 – 22h00

    USA

    Fort Lauderdale | 1 (800) 722 9675

    Operating Hours | Monday to Friday 08h30 – 20h00 and Saturday to Sunday 08h00 – 16h00 ET

    -ENDS-

    About South African Airways (SAA)

    South African Airways (SAA) is the leading carrier in Africa, serving 56 destinations, in partnership with SA Express, Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for 14 consecutive years and the winner of ‘Service Excellence Africa’ for three years. Mango and SAA hold the number one and number two successive spots as South Africa’s most on - time airlines.

    For media information, please contact:

    SAA Spokesperson: Tlali Tlali (Mr)

    Email:TlaliTlali@flysaa.com

    Mobile: +27 82 333-3880

    Office: +27 11 978-2298

    General Enquiries

    Switchboard: +27 11 978-1000

    Website: www.flysaa.com

    Twitter: @flysaa

    Twitter (customer service): @flysaa_care

    Facebook: www.facebook.com/flysaa

    Marketing Enquiries:

    Head of Marketing: Ms Kim Thipe

    Office: (011) 978-5597

    Email: KimThipe@flysaa.com

  • JOHANNESBURG. 13 March 2017. South African Airways (SAA) has recently launched its new-look website at www.flysaa.com, which promises more speed, more options and more simplicity.

    Flysaa.com assists passengers with travel needs from booking a ticket to advance checking in, to upgrading travel class using the Step-Up product, or finding accommodation and renting a car.

    “SAA has made considerable changes to its online portal making it now even easier for customers to manage the complete travel experience,” says Kim Thipe, SAA Head Marketing.

    The website has been upgraded with new features and functionality giving more choice to customers and encourages more engagement. Its new features include a new simplistic design and content elements which are in line with global standards making it easier to navigate the new flysaa.com. Added also are user-friendly icons directing customers to a more seamless travel experience.  Another feature allows customers to rebook international flights.  The new flysaa.com is a fully responsive website; and it is fully accessible for customers with special needs including passengers that rely on assistive devices such as screen readers.

    Flysaa.com serves SAA customers globally and is translated into over nine languages and available from more than 100 points of sale. The website is geo-located to serve the regions where SAA flies, with a localised version for offers and content to facilitate transactions in multiple currencies.  Flysaa.com continues to have a Best Fare Guarantee that ensures that SAA has the most competitive fare online. Customers can also make bookings on mobile devices by visiting m.flysaa.com.

    “We aim to get our passengers inspired by choosing from one of our amazing destinations within the SAA network, or with our connecting partners, complete with destination travel guides and useful travel tips, or to be able to check out all of our lowest fare offers available.

    “The new online experience is a true reflection of SAA’s warm hospitality and premium brand. Our aim is to constantly improve our customer transactional touch-points,” says Thipe.

    Flysaa.com will continue to be upgraded with new features and functionality throughout the year.

    -ENDS-

    About South African Airways (SAA)

    South African Airways (SAA) is the leading carrier in Africa, serving 56 destinations, in partnership with SA Express, Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for 14 consecutive years and the winner of ‘Service Excellence Africa’ for three years. Mango and SAA hold the number one and number two successive spots as South Africa’s most on - time airlines.

    For media information, please contact:

    SAA Spokesperson:

    Tlali Tlali (Mr)

    Email: TlaliTlali@flysaa.com

    Mobile: +27 82 333 3882

    Office: +27 11 978 2298

    Digital

    Website: www.flysaa.com

    Twitter: @flysaa

    Marketing Enquiries:

    Head of Marketing: Ms Kim Thipe

    Office: (011) 978-5597

    Email: KimThipe@flysaa.com

  • JOHANNESBURG. 10 March 2017. South African Airways (SAA) would like to urge all its customers to allow for additional time as they make their way to OR Tambo International Airport today. The airline is making this call to all its customers to mitigate the impact of protest action on the major roads leading to and out of the airport by arriving earlier than usual.

    “We would like to plead with all our passengers who will be travelling from OR Tambo International to make every effort to arrive early at the airport today even if they will fly later in the day. This will minimise the impact on our operations and eliminate the inconvenience of travelling much later than they had planned,” said SAA Spokesperson Tlali Tlali.

    The airline will provide as much assistance to passengers who missed their flights today and will explore re-accommodating them on later flights.  This offer is subject to space availability and the following conditions:

    • Applicable to customers holding valid tickets issued on or before 10 March 2017
    • Rebooking on the next available flight and travel in the same cabin or same booking class
    • Applicable only to tickets issued on SAA stock/code 083 and no other airlines

    SAA will provide updates on the status of its flights and operations through the airline’s official communication channels.

    SAA Official Channels of Communication are listed below:

    Johannesburg Call Centre | 27 (0) 11 978 1111 or 0860 606 606

    Website: www.flysaa.com

    Facebook: www.facebook.com/flysaa

    Twitter: Twitter.com./flysaa

    Twitter (customer service): @flysaa_care

    -ENDS-

    About South African Airways (SAA)

    South African Airways (SAA) is the leading carrier in Africa, serving 56 destinations, in partnership with SA Express, Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for 14 consecutive years and the winner of ‘Service Excellence Africa’ for three years. Mango and SAA hold the number one and number two successive spots as South Africa’s most on - time airlines.

    For media information, please contact:

    SAA Spokesperson:

    Tlali Tlali (Mr)

    Email: TlaliTlali@flysaa.com

    Mobile: +27 82 333 3882

    Office: +27 11 978 2298

    Digital

    Website: www.flysaa.com

    Twitter: @flysaa

    Marketing Enquiries:

    Head of Marketing: Ms Kim Thipe

    Office: (011) 978-5597

    Email: KimThipe@flysaa.com

  • Johannesburg, 2 March 2017. South African Airways Cargo is proud to have won an International Award for Excellence in Air Cargo in the category Air Cargo Brand of the Year in Africa.

    This award is the first of its kind and forms part of the International Awards for Excellence in Air Cargo presented at a Gala Awards ceremony held in Rivonia, north of Johannesburg. The award is recognition for awareness and trust in the SAA Cargo brand based on its products and services. It demonstrates service reliability and is a confirmation that it is top of mind to airfreight users in Africa and those doing business with Africa.

    The awards organised by STAT Times, the flagship publication of STAT Trade Media Group, an international multimodal transport media house based in India takes place every two years. The company has been recognising and awarding excellence in the air cargo industry since 2006, placing special emphasis on excellence in performance by air cargo operators.

    The award recipients were decided on by the worldwide readers of STAT Trade Times via two online polls. The first round took place from 3 to 31 December 2016 from where the awards committee selected the top five nominees in each category. Readers were polled again from 7 to 17 January 2017 to choose the winners who scored a maximum number of reader votes.

    Readers consist of the cargo community, including airlines, shippers, and freight forwarders.

    Mr Tleli Makhetha, SAA Cargo’s GM said: “We are proud and honoured to be recognised as a leading Air Cargo Brand in Africa in this prestigious Award, more so because it is recognition from the airfreight industry. We remain committed to serve their needs and provide a consistent and reliable service.”

    Interesting facts about the Awards:

    • STAT Times International Award for Excellence in Air Cargo was established in 2006 and is an integral part of Air Cargo India and Air Cargo Africa, the two international biennial air freight industry events taking place in India and Africa
    • STAT Times International Award for Excellence in Air Cargo 2017 takes place in its fourth edition this year in Johannesburg
    • The award is the manifestation of the STAT Media Group’s endeavor to identify and award the best in the global air cargo industry.
    • South African Airways Cargo was the winner of the African Cargo Airline of the Year Award in 2013 and 2015 respectively.

    About SAA Cargo:

    SAA Cargo is a division of South African Airways focusing on airfreight movement worldwide. The division uses dedicated cargo aircraft as well as belly space on SAA’s passenger flights for cargo carriage. SAA Cargo prides itself in providing effective and time-sensitive airfreight solutions for its varied customers. In addition to offering an ad hoc charter service for more urgent deliveries; SAA Cargo reliably transports, among others, general cargo, perishables, mail, livestock, vulnerable and valuable cargo across the world.

    For more information contact:

    Thola Nzuza Communications

    Tel: +27 11 978 5943

    Mobile: +27 83 376 9297

    Email: TholaNzuza@flysaa.com

    For media information, please contact:

    SAA Spokesperson

    Tlali Tlali (Mr)

    Email: TlaliTlali@flysaa.com

    Mobile: +27 82 333 3882

    Office: +27 11 978 2298

    Digital

    Website: www.flysaa.com

    Twitter: @flysaa

  • JOHANNESBURG. 24 February 2017 – South African Airways Voyager has made available discounts of up to 85% less Miles on a wide variety of flights across the airline’s network.

    The JourneyBlitz seat sale is aimed at highlighting Voyager’s growing value proposition to customers while allowing for redemption against Miles due to expire. #journeyblitz will be available immediately and ends at midnight, South African time, on 15 March 2017. Customers can fly domestically for as little as 7400 Miles return.

    JourneyBlitz Awards exclude charges, including but not limited to: fuel levy; government taxes, surcharges and levies (i.e. credit card); third-party taxes. Members are responsible for and must settle all relevant airport taxes and any additional relevant fees that are due for payment when issuing their Award ticket. Such payments must be made by credit or debit card. JourneyBlitz Awards are self-service Awards and are exclusively available via www.flysaa.com.

    Voyager Miles can also be used towards both local and international flights on SAA Dynamic Awards, and 38 partner airlines, including the Star Alliance global network. For members not requiring flights, Miles can be used for a range of other benefits, including car rental, duty-free purchases, retail purchases, spa vouchers and cruises.

    Members are encouraged to use Voyager Miles due to expire before the end of March.

    -ENDS-

    About SAA Voyager

    South African Airways (SAA) Voyager is a loyalty programme owned by SAA (SOC) Limited and serves as the frequent flyer programmes for: SAA, SA Express (SOC) Limited, and Airlink Proprietary Limited. Mango (SOC) Limited, SAA’s wholly owned low cost carrier, is a high customer value ranked redemption partner of the programme.

    Launched during 1994, the programme offers its more than 2.5 million members earning and spending of Miles (the programme’s reward currency) from 55 programme partners. The programme boasts more than 35 airline partnerships, including the Star Alliance global network which gives members access to more than 1 300 destinations in 190 countries. The evolution of SAA Voyager has seen the programme expanding from being a traditional frequent flyer programme, by diversifying its offering to include more than 20 non-airline partners in categories ranging from travel-related to lifestyle, retail, property, and financial services; delivering on its promise to become forever part of their members’ journeys.

    SAA Voyager is dedicated to upholding the same high standards of customer service excellence today and in the future, as it has for decades. SAA Voyager programme partners gain access to a rich partner network and one of the biggest loyalty databases on the continent, which has proven to translate to increased revenues and enhanced customer retention.

    For media information, please contact:

    SAA Spokesperson:

    Tlali Tlali (Mr)

    Email: TlaliTlali@flysaa.com

    Mobile:+27 82 333 3880

    Office: +27 11 978 2298

    Web: www.flysaa.com

    General Enquiries

    Switchboard: +27 11 978-1000

    Website: www.flysaa.com

    Twitter: @flysaa

    Facebook: www.facebook.com/flysaa

  • JOHANNESBURG. 17 February 2017. South African Airways (SAA) is proud to announce a new code-share route with Air Seychelles from Seychelles to Durban.

    Air Seychelles will be introducing direct services between Seychelles and Durban effective 30 March 2017. The flight will operate twice a week on Thursdays and Saturdays and is already open for sale.

    The code-share partnership between South African Airways and Air Seychelles was established back in October 2013 with SAA as a marketing carrier between Johannesburg and Seychelles - Praslin Island operated by Air Seychelles.

    “As South African Airways, we value our current relationship with Air Seychelles. We look forward to strengthening this partnership and creating a seamless travel experience for our customers travelling to various destinations on the African continent and the Indian Ocean subcontinent, said Aaron Munetsi, SAA’s Acting Chief Commercial Officer.

    Air Seychelles has been a marketing carrier on the following domestic services operated by South African Airways: Cape Town, Durban, Port Elizabeth and East London.

    “The ties between South Africa and Seychelles are strong and evident for everyone to see, linking leisure, trade, commerce and visiting family and friends opportunities. Building on these strong ties and the existing five weekly services between Seychelles and Johannesburg, Air Seychelles has taken the commitment to start the twice weekly operation to Durban on 30 March, 2017.

    “Our code-share relationship with SAA is an incredibly strong partnership and we are extremely pleased to work with the SAA team in developing our code-share relationships even further, for the mutual benefit of both airlines.  We are confident these air links will bring our countries closer and contribute to the development of our respective economies and tourism industries,” said Roy Kinnear, Chief Executive Officer, Air Seychelles.

    About South African Airways:

    South African Airways is one of the leading carriers in Africa, serving 74 destinations in partnership with SA Express, Airlink and SAA’s low-cost carrier, Mango. The partnership serves the entire continent and nine intercontinental routes from its Johannesburg hub. This caters for more than half of the African Union states - to 27 destinations in 23 countries in Africa. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA.  SAA is a globally ranked 4-star airline and continues to deliver excellent products and service. The airline wins numerous awards every year and boasts being awarded the Best Airline in Africa for 14 consecutive years.

    About Air Seychelles:

    Air Seychelles was established in 1978 and began long-haul service in 1983. The airline currently offers international flights to Abu Dhabi, Antananarivo, Johannesburg, Mauritius, Mumbai and Paris. Air Seychelles also offers more than 200 domestic scheduled flights a week throughout the archipelago, including domestic charter services.  As the national airline of the Republic of Seychelles, Air Seychelles is a pillar of tourism, the island nation’s strongest and growing economic sector. The airline maintains a strategic partnership with Etihad Airways, the national airline of the United Arab Emirates and 40 per cent stakeholder. For more information, please visit: www.airseychelles.com.

    For media information, please contact:

    South African Airways:

    SAA Spokesperson

    Tlali Tlali (Mr)

    Email: TlaliTlali@flysaa.com

    Mobile:+27 82 333 3880

    Office: +27 11 978 2298

    Web: www.flysaa.com

    General Enquiries

    Switchboard: +27 11 978-1000

    Website: www.flysaa.com

    Twitter: @flysaa

    Facebook: www.facebook.com/flysaa

    Air Seychelles:

    Media inquiries

    Maja Gedosev / Air Seychelles Corporate Affairs

    Tel: +248 2500 833 / Email: mgedosev@airseychelles.com

  • 16 February 2017 - South African Airways (SAA) has taken note of the judgement handed down today by the South Gauteng High Court on litigation involving SAA’s anti-competitive behaviour at that time (1999-2005). The airline’s counsel will study the judgment and advise the company on how to proceed.

    It is important to note that this is one of the legacy matters, dating back to the period between 1999 and 2005 and implemented by the then management team. All of those managers left the company a while back and new business management processes were since introduced to ensure compliance with all relevant prescripts.   

    The current management is focused on turning the business around to ensure that SAA is commercially viable, operationally competitive and financially self-reliant in the shortest time possible. A number of interventions will be implemented and others have already been initiated aimed at ensuring positive business improvements take place in a matter of months.

    The airline will not debate any merits of the case in the media.

    About South African Airways (SAA)

    South African Airways (SAA) is the leading carrier in Africa, serving 56 destinations, in partnership with SA Express, Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for 14 consecutive years and the winner of ‘Service Excellence Africa’ for three years. Mango and SAA hold the number one and number two successive spots as South Africa’s most on - time airlines.

    For media information, please contact:

    SAA Spokesperson: Tlali Tlali (Mr)

    Email:TlaliTlali@flysaa.com

    Mobile: +27 82 333-3880

    Office:+27 11 978-2298

  • Johannesburg, 15 February 2017.

    South African Airways (SAA) has become one of only a handful of global airlines to retain its IATA Environmental Assessment Programme (IEnvA), the comprehensive airline environmental management programme, Stage 2 status.

    SAA attained Stage 2 status for the first time in January 2015 and remains at the forefront of environmental sustainability in aviation.

    IEnvA is a stringent environmental assessment programme based on recognised international environmental management systems and is specifically tailored to airlines and aviation. IEnvA often exceeds international environmental management standards and requires continuous improvement and innovation in environmental sustainability of airlines.

    “SAA’s Stage 2 assessment was conducted in December 2016 showing that responsible environmental management has the potential to deliver commercially beyond the clear social and environmental benefit through projects such as the tobacco biofuels venture, the introduction of fuel-efficient navigation approaches, and the on-going drive to embed a culture of environmental sustainability. 

    “SAA plans to continue demonstrating its commitment to its mandate in addition to the airline’s environmental programme,” says Ian Cruickshank, Specialist SAA Group Environmental Affairs.

    IEnvA is a robust programme that effectively cuts through the complexities of the aviation sector. It should be inspiring to staff, seen as a positive step for the industry, and attractive to travellers. The initiative will ultimately be good for business and is a step toward ensuring the future proofing of aviation.

    IEnvA was developed in conjunction with other airlines, with SAA part of the process from the beginning, to address industry needs and specific concerns. IEnvA assesses environmental performance against sustainability standards across a broad range of disciplines, including (but not limited to) the management of air quality and emissions, noise, fuel consumption and operational efficiency, recycling, energy efficiency, sustainable procurement, and biofuel utilisation.

    As a result, IEnvA helps airlines to simplify regulatory compliance, demonstrate good governance, and achieve financial savings from the better use of resources. IEnvA implementation follows a phased approach due to the complexity and global presence of airlines as well as the number of role players and touch points.

    There are two implementation phases:

    Stage 1:

    Ensures that an airline has developed the foundation and framework for its environmental management system and certifies an airline has identified and complied with its environmental legal requirements.

    Stage 2:

    The IEnvA Stage 2 assessment, the highest level of IEnvA achievement, ensures that an airline has implemented all the IEnvA Programme Standards, identified and mitigated its significant environmental impacts, and has set performance targets. It also certifies that an airline has developed processes for monitoring and reviewing its performance against its targets and objectives, thus driving environmental efficiency.

    In 2016 the South African Civil Aviation Authority (SACAA) was mandated by Government to regulate environmental compliance for aviation and with SAA retaining its IEnvA Stage 2 status, we are well placed to comply with all current and future requirements.

    -ENDS-

     

    About South African Airways (SAA)

    South African Airways (SAA) is the leading carrier in Africa, serving 56 destinations, in partnership with SA Express, Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for 14 consecutive years and the winner of ‘Service Excellence Africa’ for three years. Mango and SAA hold the number one and number two successive spots as South Africa’s most on - time airlines.

    For media information, please contact:

    SAA Spokesperson: Tlali Tlali (Mr)
    Email:TlaliTlali@flysaa.com
    Mobile: +27 82 333-3880
    Office:+27 11 978-2298

    General Enquiries

    Switchboard: +27 11 978-1000

    Website: www.flysaa.com

    Twitter: @flysaa

    Facebook: www.facebook.com/flysaa

  • Johannesburg, 13 February 2017.

    South African Airways (SAA), the national carrier of South Africa and Africa’s most awarded airline has introduced its new Airbus A330-300 wide-body aircraft on the three-times weekly route between Washington, DC Dulles International Airport and Johannesburg O.R. Tambo International Airport via Dakar, Senegal. The new A330-300s offer state-of-the-art technology, are very environmentally friendly and SAA customers will enjoy the latest innovations in onboard comfort and amenities.

    The interior design of SAA’s A330-300s provide a comfortable environment for long-haul travel with warm, neutral colors, textures and finishes that are inspired by the airline’s African culture and heritage. In SAA’s seating configuration, the aircraft has the capacity for a total of 249 passengers, with 46 seats in Premium Business Class and 203 seats in Economy Class. With the launch of this new aircraft, SAA has introduced an upgraded Premium Business Class product that offers staggered seating in a 1-2-1 configuration, which provides every passenger the convenience of direct aisle access. The Premium Business Class seats recline into 180° flat-beds and offer increased privacy to provide customers with a restful flight. Gourmet meals, award-winning South African wines, an improved on-demand entertainment system with extensive programming, noise cancelling headphone and PC power / USB ports available at every seat further enhances the inflight experience for SAA’s Premium Business Class customers.

    SAA’s Economy Class customers will enjoy the spaciousness of the cabin with newly designed slim-line seats in a 2-4-2 configuration that offer spacious legroom and extra personal space. Each seat is equipped with a USB port and access to PC power ports, an on-demand entertainment system with 10” screen to view, movies, television shows, interactive games or audio programming with over 170 music selections. The experience for Economy Class customers also features a selection of freshly prepared meals, coupled with complimentary South African wines and bar service, and an amenity kit to freshen-up during flight.

    “We are excited to introduce the Airbus A330-300 on the Washington, DC route to offer our customers a new and innovative Premium Business Class product and, a spacious and enhanced Economy Class cabin,” said Todd Neuman, executive vice president, the Americas for South African Airways. “The A330-300 has strong passenger appeal, which will enable SAA to continue providing a high-quality customer experience and the world-class service that has earned us the Skytrax 4-Star rating for 14 consecutive years.”

    Beginning in June 2017, SAA will also introduce the A330-300 on its four-weekly flights between Washington, DC, Accra, Ghana and Johannesburg, to offer daily service in the Washington, DC market with this aircraft.

    The latest and most advanced model of the Airbus A330-300 offers an increased maximum take-off weight of 242 tons and has an extended range of up to 6,350 nautical miles.  This superior combination of payload and range will enable SAA to expand its route network in Africa and beyond. The A330-300 compliments SAA’s existing Airbus fleet of wide-body A340-600, A340-300, A330-200 and narrow-body A319 and A320 aircraft.

    For SAA reservations and flight information, customers, should visit www.flysaa.com, call SAA Reservations at 1-(800) 722-9675 or contact their professional travel consultant.

    About South African Airways

    South African Airways (SAA), South Africa’s national flag carrier and the continent’s most awarded airline, serves over 75 destinations worldwide in partnership with SA Express, Airlink and its low cost carrier Mango. In North America, SAA operates daily nonstop flights from New York-JFK and direct flights from Washington D.C.-IAD (via Accra, Ghana and Dakar, Senegal) to Johannesburg. SAA has partnerships with United Airlines, Air Canada and JetBlue Airways, American Airlines and Virgin America, which offer convenient connections from more than 100 cities in the U.S. and Canada to SAA’s flights. SAA is a Star Alliance member and the recipient of the Skytrax 4-Star rating for 14 consecutive years.

  • Johannesburg, 13 February 2017.

    SAA Cargo is honoured to continue its partnership with the STAT Media Group, organisers of the Air Cargo Africa Conference and Exhibition.  The Conference takes place at Emperor’s Palace in Kempton Park from 21to 23 February 2017.

    “As a national carrier we are proud to be associated with this prestigious event where all air cargo industry leaders converge to deliberate on the future of airfreight in Africa.  We also look forward to making a contribution to deliberations focusing on the continent’s economic growth prospects,” said Tleli Makhetha, SAA Cargo’s General Manager.

    Air Cargo Africa is being hosted in South Africa for the third time due to positive feedback from the delegates who attended previous events. The 2015 conference and exhibition attracted 527 global industry decision-makers as registered delegates and attracted impressive 2 915 exhibition visitors from across Africa and other continents. The numbers are expected to be much higher as the event continues to grow in stature.

    The prestigious three-day event will be attended by key players from the global cargo community, including airlines, shippers, freight forwarders, manufacturers, airports, and charter providers. 

    This international event provides delegates with an opportunity to network. The conference gives delegates an opportunity to engage in vibrant discussions focusing on trade opportunities in Africa and how these can contribute to economic growth.

    The programme is packed with interesting topics ranging from unlocking Africa’s civil aviation potential, cold-chain logistics, over capacity and challenges faced due to declining yields in this volatile market. Over and above this the exhibition provides the exhibitors with an opportunity to showcase their capabilities, services and products.

    The organisers of the event will also honour those who have excelled across various sectors of the air cargo industry at a glittering gala awards ceremony on 22 February, the second day of the event, which takes place at the Barnyard Theatre in Rivonia, Johannesburg.

    “We warmly welcome the international air freight community to our country,” said Makhetha.

    Interesting facts about the event:

    • Inaugural Air Cargo Africa conference was held in Nairobi, Kenya;
    • Second event was held in Kempton Park, South Africa for the first time in 2013;
    • Third event was held in Kempton Park, South Africa in 2015;
    • Fourth event has returned to South Africa due to being a popular host country to delegates.

    About SAA Cargo:

    SAA Cargo is a division of South African Airways focusing on airfreight movement worldwide. The division uses dedicated cargo aircraft as well as belly space on SAA’s passenger flights for cargo carriage. SAA Cargo prides itself for providing effective and time-sensitive airfreight solutions for its varied customers. In addition to offering an ad hoc charter service for more urgent deliveries; SAA Cargo reliably transports, among others, general cargo, perishables, mail, livestock, vulnerable and valuable cargo across the world.

    For more SAA Cargo information contact:

    Thola Nzuza

    Communications

    Tel: +27 11 978 5943

    Mobile: +27 83 376 9297

    Email: TholaNzuza@flysaa.com

    For media information, please contact:

    SAA Spokesperson

    Tlali Tlali (Mr)

    Email: TlaliTlali@flysaa.com

    Mobile: +27 82 333 3882

    Office: +27 11 978 2298

    Digital

    Website: www.flysaa.com

    Twitter: @flysaa

  • JOHANNESBURG. 8 February 2017. South African Airways (SAA) would like to advise its customers of its decision to cancels flights between Johannesburg and New York due to adverse weather conditions.

    “We have taken a decision to cancel our flights between the two cities due to unfavourable weather in the form of winter storm conditions and warnings issued by the National Weather Service New York NY,” said SAA Spokesperson, Tlali Tlali.

    The following South African Airways flights to and from John F. Kennedy International Airport, New York will be cancelled.

    New York

    Wednesday, 08 February 2017

    • SA 203 from Johannesburg (JNB) to New York (JFK)

    Thursday, 09 February 2017

    • SA 204 from New York (JFK) to Johannesburg (JNB)

    Assistance will be provided to all ticketed passengers holding a South African Airway’s Ticket (only) via any SAA Call Centre, City Travel Office or dedicated Travel Agent with the following conditions.

    Rebooking Conditions applicable

    • Rebook onto another South African Airways flight for a later date at no extra charge and subject to availability of the same booking class
    • Change of cabin will not be permitted
    • Change of routing will not be permitted
    • This policy is applicable to South African Airways flights only, issued on SA (083) ticket stock and not on separate tickets of other airlines
    • Tickets must be re-issued on/before 15 February 2017
    • Travel must commence on/before 17 February 2017

    Contact details

    South African Airways Call Centre Contact details

    South Africa

    Johannesburg +27 (0) 11 978 1111 or 0861 606 606

    Operating Hours | Daily 06h00 – 22h00

    USA

    Fort Lauderdale  | +1 (800) 722 9675

    Operating Hours | Monday to Friday 08h30 – 20h00 and Saturday to Sunday 08h00 – 16h00 ET

    “South African Airways regrets any inconvenience caused to our customers as a result of cancellation of these flights. We have the best interests of our passengers at heart and trust that our discerning customers will appreciate that this decision was based on safety as the main consideration”, explained Tlali.

    SAA encourages all customers to visit its website www.flysaa.com for all flight updates and or flight cancellations. The supporting information will be updated on the Flight Status menu tab.

    “We will monitor the situation on an ongoing basis and be in constant liaison with the US authorities so that we are able to resume flights once the situation improves”, concluded Tlali.

    Next Update | Thursday, 09 February 2017

    ENDS

    About South African Airways (SAA)

    South African Airways (SAA) is the leading carrier in Africa, serving 56 destinations, in partnership with SA Express, Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for 14 consecutive years and the winner of ‘Service Excellence Africa’ for three years. Mango and SAA hold the number one and number two successive spots as South Africa’s most on - time airlines.

    For media information, please contact:

    SAA Spokesperson: Tlali Tlali (Mr)

    Email:TlaliTlali@flysaa.com

    Mobile: +27 82 333-3880

    Office:+27 11 978-2298

     

    General Enquiries

    Switchboard: +27 11 978-1000

    Website: www.flysaa.com

    Twitter: @flysaa

    Facebook: www.facebook.com/flysaa

  • JOHANNESBURG. 7 February 2017. South African Airways (SAA) would like to advise its customers and stakeholders of the suspension of its flights between Johannesburg and Abuja, Nigeria.

    The suspension of the three weekly non-stop flights between Johannesburg and Abuja is effective from 06 March 2017 and is due to upgrade work on the runway at the Nnamdi Azikiwe International Airport.

    The airport authorities in Abuja announced that they will close Nnamdi Azikiwe International Airport on 8 March for a period of six weeks in order for scheduled repairs and upgrade work to be carried out.

    “South African Airways regrets any inconvenience to our customers, but we would like to give the assurance that all affected customers will be accommodated on our flights to and from Lagos,” says SAA Spokesperson Tlali Tlali.

    The SAA flights which are affected are as follows:

    • SA 088 from Johannesburg (JNB) to Abuja (ABV)
    • SA 089 from Abuja (ABV) to Johannesburg (JNB)

     

    “As a network carrier, we considered an option to fly elsewhere in Nigeria during the repair works. However such an option did not prove viable for us given its implications on our network as it would impact on aircraft availability and connectivity for our passengers,” explained Tlali.

    Affected customers who already hold tickets and those planning to travel to Nigeria over this time will be re-accommodated on SA060 Johannesburg to Lagos and SA061 Lagos to Johannesburg.

    Rebooking Conditions applicable:

    • Rebook on a South African Airways flight to Lagos, Nigeria;
    • Passengers accepting to travel to Lagos and find their own way to Abuja and vice versa will do so at their own cost;
    • Should passengers prefer to travel to Abuja at a later date they may request a date change on a SAA operated flight at no extra charge subject to the same booking class available on the same routing;
    • Change of cabin will not be permitted;
    • Tickets must be re-issued on/before 24 February 2017. The issuing agent may re-issue the ticket;
    • Travel must commence on/after 6 March 2017 and on/before 18 April 2017 for travel to and from Lagos;
    • Tickets to be endorsed “INVOL Re-route due to ABV Airport Closure – Date”;
    • In the event that a customer does not want to travel to Lagos, they can request a full refund of the unused ticket.

    -END-

    Contact details

    South African Airways Call Centre and City Office Contact details

    South Africa

    Johannesburg Call Centre | 27 (0) 11 978 1111 or 0860 606 606

    Nigeria

    SAA Abuja office: Unit 6, Abuja Sheraton Hotel, Ladi Kwali Way, Wuse zone 4, Abuja

    Telephone: +234 9 2900170

    SAA Lagos office: 13th floor, Churchgate II Towers, Churchgate street, Victoria Island, Lagos

    Telephone: +234 1 2700712 - 4

     

    About South African Airways (SAA)

    South African Airways (SAA) is the leading carrier in Africa, serving 56 destinations, in partnership with SA Express, Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for 14 consecutive years and the winner of ‘Service Excellence Africa’ for three years. Mango and SAA hold the number one and number two successive spots as South Africa’s most on - time airlines.

    For media information, please contact:

    SAA Spokesperson: Tlali Tlali (Mr)
    Email:TlaliTlali@flysaa.com
    Mobile: +27 82 333-3880
    Office:+27 11 978-2298

    General Enquiries

    Switchboard: +27 11 978-1000

    Website: www.flysaa.com

    Twitter: @flysaa

    Facebook: www.facebook.com/flysaa

  • JOHANNESBURG.  6 February 2016 - South African Airways (SAA) is, for the eight year in a row, the official airline partner of the Investing in African Mining Indaba™.

    The annual Mining Indaba takes place from 6-9 February in Cape Town and is a gathering where investors, financiers, governments, mining executives and other industry stakeholders from 100 countries come together to network and interact with other participants to develop new business opportunities.  

    For more than 20 years, the Mining Indaba has provided a platform that channels billions of foreign dollars in capitalising the African mining value chain. The event has a strong partnership with South Africa and South African Airways has been a proud partner for eight years.

    “The Indaba attracts delegates from all over the world who have existing business in Africa or the potential of developing new business. The Indaba offers SAA the opportunity to showcase its product to these customers by inviting them on board our flights. It also reinforces the benefits of our Johannesburg hub as the hub for business travellers in Southern Africa,” says Tlali Tlali, SAA Spokesperson.

    “As part of SAA’s participation, registered attendees qualify for discounts offered by SAA for flights to the event, and this has stimulated revenue for the airline from all parts of the world. As one of the leading carriers on the African continent, we support the valuable role this Indaba plays for the South African mining industry and, ultimately, the country’s global competitiveness,” says Tlali.

    Ministers from 24 African countries are expected at this year’s convention. Other highlights are that three times the number of previous investor speakers will attend this year’s gathering and the Junior Mining Pavilion, where emerging miners will be located. Junior Miners are also involved in the Investment Battlefield which will identify the best emerging mining companies for investors and supports the development of new projects.

    -Ends-

    About South African Airways (SAA)


    South African Airways (SAA) is the leading carrier in Africa, serving 56 destinations, in partnership with SA Express, Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for 14 consecutive years and the winner of ‘Service Excellence Africa’ for three years. Mango and SAA hold the number one and number two successive spots as South Africa’s most on - time airlines.

    About Mining Indaba

     

    Investing in African Mining Indaba® remains the preferred deal-making platform for mining in Africa, bringing together mining corporates who seek investment, investors who want to strike deals in the mining sector, and government ministers who engage both groups to discuss new projects in their countries.

    Issued by SAA Group Corporate Affairs

    For media information, please contact:

    SAA Spokesperson Tlali Tlali (Mr)

    Email: TlaliTlali@flysaa.com

    Mobile: +27 82 333 3880

    Office: +27 11 978 2298

    General Enquiries:

    Switchboard: +27 11 978-1000

    Website: www.flysaa.com

    Twitter: @flysaa

    Facebook: www.facebook.com/flysaa

  • JOHANNESBURG. 6 February 2017. South African Airways (SAA) advises customers that its flights to and from Mauritius will be cancelled today due to adverse weather conditions associated with Cyclone Carlos.

    SAA flights to and from Sir Seewoosagur Ramgoolam International Airport, Mauritius will be cancelled as follows:

    Monday, 06 February 2017 (Only)

    • SA 190 Johannesburg (JNB) to Mauritius (MRU)
    • SA 191 Mauritius (MRU ) to Johannesburg (JNB)

    “South African Airways regrets any inconvenience to our customers as a result of the adverse weather conditions. Safety of our passengers and crew is always a key factor in the operational decisions we make. We encourage all customers to visit our website www.flysaa.com for all flight updates and or flight cancellations. The supporting information will be updated on the Flight Status menu tab,” says SAA Spokesperson Tlali Tlali.

    SAA flies to Mauritius daily with two flights a day on Wednesday, Thursday, Saturday and Sunday. Customers will be kept informed should adverse weather conditions affect any more flights.

    All ticketed passengers holding a South African Airways’ Ticket (only) and affected by today’s cancellation will be provided assistance via any of SAA Call Centre, City Travel Office or dedicated Travel Agent with the following conditions.

    Rebooking Conditions applicable

    Rebook onto another South African Airways flight for a later date at no extra charge and subject to availability of the same booking class;

    Change of cabin will not be permitted;

    Change of routing will not be permitted;

    This policy is applicable to SAA flights only, issued on SA (083) ticket stock and not on separate tickets of other airlines;

    Tickets must be re-issued on/before 10 February 2017;

    Travel must commence on/before 13 February 2017;

    Contact details

    South African Airways Call Centre and City Office Contact details

    South Africa

    Johannesburg Call Centre | 27 (0) 11 978 1111 or 0860 606 606

    Mauritius

    Mauritius City Office | 230 202 6534

    -ENDS-

    About South African Airways (SAA)

    South African Airways (SAA) is the leading carrier in Africa, serving 56 destinations, in partnership with SA Express, Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for 14 consecutive years and the winner of ‘Service Excellence Africa’ for three years. Mango and SAA hold the number one and number two successive spots as South Africa’s most on - time airlines.

    For media information please contact:

    SAA Spokesperson: Tlali Tlali (Mr)
    Email:TlaliTlali@flysaa.com
    Mobile: +27 82 333-3880
    Office: +27 11 978-2298

    General Enquiries

    Switchboard: +27 11 978-1000

    Website: www.flysaa.com

    Twitter: @flysaa

    Facebook:www.facebook.com/flysaa

    Mauritius schedule:

    Day of operation Departs Johannesburg Departs Mauritius
    Monday, Tuesday, Friday SA190 at 09H40 SA191 at 16H20
    Wednesday, Thursday, Saturday, Sunday SA190 at 10H25 SA191 at 17H05
    Wednesday, Thursday, Saturday, Sunday SA192 at 08H40 SA193 at 15H20
  • JOHANNESBURG, 5 February 2017. This month South African Airways (SAA), which was formed in February 1934, marks 83 years of service to the South African people and to the world. One of the oldest airlines in existence, it has received numerous awards throughout the course of its history and has, in many instances, been a trailblazer.

    When it was launched, SAA had just forty members of staff and a handful of aircraft, and serviced only 3 000 passengers in its first year of operation. More than eight decades later, the SAA Group  has evolved beyond all recognition and now transports more than 9 million passengers and 114 000 tonnes of freight per year.

    The airline has evolved over the years and today there are many reasons that make it our national pride and a world class airline.

    SAA connects South Africa to all of its major trade and tourism partners and, in doing so, supports 34 000 jobs within the country and contributes R9,2 billion – approximately 0.3% of the national GDP every year.

    “A customer-centric focus has guided us throughout all our years of operation. Our employees understand the catalytic role that air travel plays in people’s lives and businesses. It is no longer a luxury reserved for a privileged few, but has become an essential service,” says SAA spokesperson, Tlali Tlali.

    “We are the longest serving network carrier in Africa with a proven track record. Our route network gives more people greater access to air travel than ever before, and the world-class customer experience we offer has ensured that we remain an airline of choice for so many travellers. And our affiliation with Star Alliance, the world’s largest international airline network, provides our customers with access to a total of 1 300 airports in 190 countries.”

    With a fleet of 57 aircraft, SAA is also one of the leading carriers in Africa, serving 74 destinations in partnership with SA Express, Airlink and SAA’s low-cost carrier, Mango. The partnership serves the entire continent and nine intercontinental routes from its Johannesburg hub. This caters for more than half of the African Union states - to 27 destinations in 23 countries in Africa.

    With such an impressive history, the future holds much promise and many opportunities for growth and innovation. SAA is a globally ranked 4-star airline and continues to deliver excellent products and service. The airline wins numerous awards every year and boasts being awarded the Best Airline in Africa for 14 consecutive years.

    “We remain committed to fully ensuring the airline’s commercial future and growing into a financially sustainable airline,” says Tlali.

    “SAA has and will continue to play a vital role as a catalyst for growth and development across the continent by providing seamless passenger and cargo transport services. We believe that rapid liberalisation of the skies will improve intra-Africa air connectivity, and will ensure that SAA and its peers continue with the pioneering task of Bringing the world to Africa and taking Africa to the world.”

    SAA is well positioned to fill the intra-Africa air connectivity gap, and growth on the African continent has been set as a key objective in the airline’s long-term turnaround strategy. With the addition of three new A330-300 aircraft to the fleet, the airline is set to continue its established tradition of promoting tourism, facilitating trade and enabling investment.

    End.

    Some milestones and highlights: 1934-2017

    Eighty years of service across the SADC region

    • In 1937, SAA began operating its first regional service, with Lusaka as the destination. The route featured stops at Pietersburg (now Polokwane), Bulawayo and Livingstone. In the same year, the service was extended to Kisumu on Lake Victoria. The next regional service to be introduced was to Lourenço Marques (now Maputo), and another service was added between Johannesburg and Palapye and Maun in Botswana. Windhoek was also introduced as a destination. Shortly before the Second World War this service was extended up to Luanda in Angola.

    Seven decades of Bringing the world to Africa and taking Africa to the world

    • SAA’s first intercontinental service started on 10 November 1945. The route was from Palmietfontein via Nairobi, Khartoum, Cairo and Castel Benito to Hurn in Bournemouth (as Heathrow had not yet been built). The flight took three days to complete and overnight stops were made at Nairobi and Cairo. The flying time was between 33 and 34 hours.
    • South Africa was the destination of the world’s first passenger jet service, with a BOAC Comet 1 landing in Johannesburg on 3 May 1952. The journey from London had taken just under 24 hours to complete. Although the Comet had a high cruising speed, it did not have a good range and, as a result, time was lost due to having to refuel five times along the route. 

    Global recognition for excellent service

    • Cabin crew were first introduced on SAA flights in September 1946. At first they only flew on the internal services, but were later introduced on other services.
    • The in-flight films were introduced in June 1948; at first the film was shown on the direct service between Johannesburg and Cape Town and on certain Skymasters operating on the Springbok route. It was later decided to include this facility on all the Skymasters on the Springbok Service.
    • SAA’s on-time performance, with 88, 63% for FY2016 is testament to the efficiency of the airline and indicates how reliable it is.  
    • SAA has a long-standing tradition of excellence. It is ranked globally as a four-star airline and has been the winner of the Best Airline in Africa Award in the regional category of the Skytrax awards for 14 consecutive years, as well as the winner of the Best Airline Staff in Africa Award for four years.

    Reducing the carbon footprint

    • In July 2015 SAA became the first African airline to operate a flight between Johannesburg and Cape Town using biofuel.

    Some of SAA’s history, in the form artefacts, memorabilia and several historic aircraft, including the Boeing 747 that flew over Ellis Park Stadium during the 1995 Rugby World Cup, resides at the SAA Museum Complex at Rand Airport, Germiston. Visit www.saamuseum.co.za

    For media information please contact:

    SAA Spokesperson: Tlali Tlali (Mr)

    Email:TlaliTlali@flysaa.com

    Mobile: +27 82 333-3880

    Office:+27 11 978-2298

    General Enquiries

    Switchboard: +27 11 978-1000

    Website: www.flysaa.com

    Twitter: @flysaa

    Facebook: www.facebook.com/flysaa

  • JOHANNESBURG. 31 January 2017. South African Airways (SAA) is taking its product offering, Step-Up, which allows customers to bid for a Business Class upgrade, to greater heights with record sales.

    “We are pleased and excited with the enthusiasm our customers are showing for this product, within our bouquet of products offered on Flysaa.com, which are aimed to enhance our passengers’ travel needs.  For the month of December, many leisure travellers took advantage of the Step-Up product giving them the opportunity to   experience our Business Class product, which translated into record sales for SAA,” says Kim Thipe, SAA’s Head of Marketing.

    In April 2015, Step-Up was introduced to SAA customers and has proved a positive value-add for customers.  The product gives customers the opportunity to bid online for an upgrade from Economy Class to Business Class where Business Class inventory is still available.

    Step-Up was launched as the latest of SAA’s product offerings on Flysaa.com adding to the existing collections of ancillaries on offer, such as the newly-designed Fly SAA Duty Free online shop: www.flysaadutyfree.co.za, where customers can shop at leisure with purchases delivered directly to their aircraft seat.  Other products where SAA makes travel easier are Advanced Seat Reservation (ASR), Additional Baggage, Travel Insurance, Car, and Hotel Hire.

    “The product has seen such uptake due to marketing efforts and expanding the extent of this product to reach more customers, through messaging across all channels,” says Thipe.

    “Besides these initiatives aimed to improve the customer experience, customers can expect more innovative product offerings in the near future in line with our strategic aim of improving customer service,” says Thipe.

    How Step-Up works:

    Customers will get an email seven days before their scheduled departure informing them of the possibility of available seats in Business Class.  The email contains a link to the Step-Up tool, where the customer will be able to place their bid.

    The minimum and maximum bid range is dependent on the original ticket purchased and where the passenger is flying. 

    All bids stop 36 hours before departure, and customers have the ability to view, modify and cancel their bid before this cut-off.  Nothing is confirmed immediately, the system creates a prioritised list of all the bids.  Hereafter customers are notified 24 hours before departure of the outcome of their bid.

    For successful customers, their credit card will be charged with the amount they have bid. For unsuccessful passengers, they retain their original itinerary and pay nothing extra.

    If the email in the booking is that of the travel agent’s, the travel agent may follow the link and bid on behalf of their customer.  Alternatively the travel agent may pass the email onto their customer and the customer may bid themselves. The programme is available on all SAA-operated flights and SAA valid 083 ticket stock. 

    More information on the programme can be found at: http://www.flysaa.com/cms/ZA/step-up/index.html.

    ENDS

    About South African Airways (SAA) South African Airways (SAA) is the leading carrier in Africa, serving 56 destinations, in partnership with SA Express, Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for 14 consecutive years and the winner of ‘Service Excellence Africa’ for three years. Mango and SAA hold the number one and number two successive spots as South Africa’s most on - time airlines.

    Issued by SAA Group Corporate Affairs

    For media information, please contact:

    SAA Spokesperson: Tlali Tlali

    Email: TlaliTlali@flysaa.com

    Mobile: +27 82 333 3880

    Office: +27 11 978 2298

    Web: www.flysaa.com

    Switchboard: +27 11 978-1000

  • JOHANNESBURG. 30 January 2017. South African Airways (SAA) would like to warn customers of a hoax survey prevalent on social media suggesting SAA is offering free tickets to fly anywhere.

    “SAA is neither conducting an online survey nor offering free flight tickets. We have no association whatsoever with this so-called survey. Free flight tickets are a luxury we cannot afford at this stage as the airline is focusing on restoring financial stability and is managing its costs to improve its performance,” said SAA Spokesperson, Tlali Tlali.

    The scam is an open invitation to interested parties, inviting participants to tell 10 friends on WhatsApp about the South African Airways survey.

    “Participants are requested to answer four survey-type questions and the steps include distributing or sharing the survey with ten friends. We strongly warn everybody to ignore this hoax survey and to avoid clicking on the link if they receive it. There’s no telling what could happen to the devices of those who click on the link. It is better to heed the warning and exercise restraint than to be brave and sorry,” cautioned Tlali.

    All SAA promotional activities are uploaded on the airline’s website (www.flysaa.com) and will also appear on SAA official social media channels. SAA communication platforms are regularly updated and carry all official company messages.

    SAA Official Information and Communication are: General Enquiries: +27 11 978-1000 Website: www.flysaa.com Facebook: www.facebook.com/flysaa Twitter: Twitter.com/flysaa Google+ :https://plus.google.com/+southafricanairways

    Any person who may have been prejudiced or suffered any loss as a result of this hoax is encouraged to report the matter with the law enforcement agencies.

    ENDS

    About South African Airways:

    South African Airways (SAA) is the leading carrier in Africa, serving 74 destinations, in partnership with SA Express, Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for fourteen consecutive years and the winner of ‘Best Airline staff in Africa’ for four years. SAA has been named the coolest domestic airline at the Sunday Times Generation Next Awards.
     

    For media information, please contact:

    SAA Spokesperson

    Tlali Tlali

    Email:TlaliTlali@flysaa.com

    Mobile: +27 82 333-3880

    Office: +27 11 978-2298

    Web: www.flysaa.com

    Switchboard: +27 11 978-1000

  • LONDON, U.K. – January 26th, 2017 – Star Alliance member carrier Air India has successfully moved all its operations at London Heathrow’s Airport from Terminal 4 to Terminal 2, the home of Star Alliance. The national airline of India operates up to eight daily flights in and out of Heathrow with either Boeing 777 or Boeing 787 Dreamliner aircraft and has been serving London for nearly 70 years. At present it offers two daily flights to Delhi, one daily flight to Mumbai, four weekly flights to Ahmedabad and three weekly flights to Newark (New York).

    “With 24 of our member airlines flying to Heathrow, the airport is served by more Star Alliance member carriers than any other airport in our worldwide network. Therefore our long term strategy for Heathrow has always been to locate all our members under the same roof. With Air India’s successful move to the Queen’s Terminal we have now accomplished this”, said Jeffrey Goh, CEO Star Alliance.

    Compared to Terminal 4, the check-in layout and concept in Terminal 2 allows customers to take greater control of their journey. This has been made possible through a combination of increased automation and common check-in. Travellers who have not checked in online can use any of 81 multi-airline check-in kiosks available throughout Terminal 2. These also print boarding passes and bag tags. Once checked in, Air India passengers can drop off their bags at the shared counters in Zone D. Customers requiring additional support and assistance or traveling in First Class, Business Class or holding Star Alliance Gold status will also find the respective counters in Zone D.

    Air India customers travelling in either First or Business Class or holding Star Alliance Gold status can make use of any of the four lounges in Terminal 2 operated by fellow Star Alliance member airlines Air Canada, Lufthansa, Singapore Airlines and United.

    “Ever since we started operations from Terminal 2 at Heathrow, we have been receiving very positive customer feedback on the new facility. We are certain that the approximately 1,000 Air India passengers who will be using Terminal 2 every day will notice a significant improvement in their travel experience”, said Goh. “This will especially be true for the several hundred passengers who connect between Air India and other Star Alliance carriers via Heathrow on a daily basis. They can now do this in the comfort of a single terminal, rather than using buses to transfer across the airport”, he continued.

    The concept of having all Star Alliance member carriers operate from the same terminal at Heathrow was first raised with the airport operator more than a decade ago and came to fruition when Terminal 2 | The Queen’s Terminal opened in June 2014. 23 member airlines moved into Terminal 2 on a staggered schedule between June and October 2014. Air India became a Star Alliance member the same year and has since worked on adapting its processes in order to fit in with the new check-in concept offered in Terminal 2.

    Operating from a single terminal at Heathrow ensures that Star Alliance member carriers can offer approximately 12 million annual customers using the airport a vastly improved travel experience, including shorter connecting times. The latest technology is used throughout the terminal to give passengers more control of their journey.

    The Star Alliance airlines serving Heathrow are Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, Turkish Airlines, THAI and United. Together they operate over 117 flights per day to 44 destinations in 27 countries from Heathrow. Each of these flights provides access to the full Alliance network of more than 18,450 daily flights to 1,330 airports in 190 countries.

    About Star Alliance:

    The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognized by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Adria Airways, Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Avianca Brazil, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, Turkish Airlines, THAI and United. Overall, the Star Alliance network currently offers more than 18,450 daily flights to 1,300 airports in 190 countries.

    Further information can be obtained via:

    Star Alliance Press Office

    Tel: +49 69 96375 183

    Fax: +49 69 96375 683

    Email: mediarelations@staralliance.com

    www.staralliance.com

    Twitter @staralliance https://twitter.com/staralliance

    Facebook: www.facebook.com/staralliance

    LinkedIn: https://www.linkedin.com/company/star-alliance
    Youtube: https://www.youtube.com/user/staralliancenetwork

    Instagram: https://instagram.com/staralliance/

  • Johannesburg, 4 January 2017. South African Airways Cargo (SAA Cargo) is proud to be the airfreight partner of the Toyota Gazoo Racing South Africa Team for the 2017 Dakar Rally, which takes place from January 2 to 14 in three countries in South America namely; Paraguay, Bolivia, and Argentina. The race is often billed as the second biggest motorsport event in the world and viewed as the ultimate test of vehicle durability.

    The partnership has been in place since 2012 and involves transportation of the racing vehicles to São Paulo, Brazil en route to Argentina. The shipment consists of three vehicles and spares which weigh about 7 941 kgs.

    It takes about 16 hours for the shipment to reach its destination with 11 hours spent on the aircraft. “Our association with such a huge international motor sport event provides us with an opportunity to showcase SAA Cargo’s capability and our country. Before the vehicles are transported, there is a lot of preparatory work done to ensure smooth transportation. We are proud of our team and the manner in which they ensure that the client’s expectations are fully met,” said Tleli Makhetha, SAA Cargo’s General Manager.

    The 39th edition of the Dakar Rally will start in Asuncion, Paraguay; proceed to La Paz, Bolivia; and ends in Buenos Aires, Argentina on Saturday 14 January 2017. The event takes place over a period of gruelling 13 days and 12 racing stages and the 450 cars, trucks, motorcycles and quads will cover a total distance of some 9 500 kilometres of which 5 000 are against the clock.

    “The team has over the years continued to impress by achieving podium finish at all races. We have no doubt that they will do us proud in their endeavour to achieve great results,” said Makhetha.

    Toyota Gazoo Racing SA team will be represented by veteran Giniel de Villiers, Dirk von Zitzewitz and new comers to the team Nasser Al-Attiyah and navigator Mathieu Baumel.

    Interesting facts

    • The racing vehicles are designed in line with size restrictions for commercial cargo holds and thus built in such a way they can be disassembled to the size of the pallet and container to be used.
    • It takes about three hours to disassemble each car and six hours to reassemble.
    • Each car weighs approximately 2 000kgs.

    About SAA Cargo:

    SAA Cargo is a division of South African Airways focusing on airfreight movement worldwide. The division uses dedicated cargo aircraft as well as belly space on SAA’s passenger flights for cargo carriage. SAA Cargo prides itself for providing effective and time-sensitive airfreight solutions for its varied customers. In addition to offering an ad hoc charter service for more urgent deliveries; SAA Cargo reliably transports, among others, general cargo, perishables, mail, livestock, vulnerable and valuable cargo across the world.

    About South African Airways Cargo (SAAC)

    SAAC is a specialist division of South African Airways (SAA), South Africa's flag carrier and largest domestic and international airline company, focusing on freight movement worldwide. It makes use of the belly space of SAA's passenger aircraft and its dedicated Boeing 737-300 freighters. SAAC has devoted considerable resources to the improvement and installation of facilities to handle all types of cargo and its vision is to be the leader in air cargo services between Africa and the world. It has received various prestigious awards for service and innovation. These include “African Cargo Airline of the year” twice in STAT Times International Awards for Excellence in Air Cargo and “Best Airline in Africa” at the Skytrax awards, the independent, global airline rating organization, for the 13th year in a row. SAA Cargo was also named among the top three African Cargo Airlines at Cargo Airline of Year 2016 organised by Air Cargo News.

    For more information, contact:

    Thola Nzuza

    SAA Cargo Communications

    Tel: +27 11 978-5943

    Mobile: +27 83 376-9297

    Email: TholaNzuza@flysaa.com

    For media information, please contact:

    SAA Spokesperson

    Tlali Tlali (Mr)

    Email: TlaliTlali@flysaa.com

    Mobile: +27 82 333-3882

    Office: +27 11 978-2298

    Switchboard: +27 11 978-1000

    Website: www.flysaa.com

    Twitter: @flysaa

 

 

2016

  • JOHANNESBURG. 9 December 2016.  South African Airways has signed a new TotalCare service order for Trent 700 engines that power five Airbus A330 aircraft that are entering service.

    The order was announced as UK Chancellor of the Exchequer Philip Hammond visited the first of the new aircraft at Johannesburg Airport.

    The aircraft are in addition to six A330s the airline already operates – all powered by the Trent 700 with TotalCare.

    Musa Zwane, South African Airways, Acting Chief Executive Officer, said: “We have had a good operating experience with the Trent 700 and will always be on the lookout for wholesome packages, as in this case, to get full value for our money. TotalCare service is critical to us, ensuring our aircraft receive required high standard levels of service.”

    A TotalCare service, means that all maintenance that needs to be performed (scheduled or unscheduled), all material and manpower costs needed for such maintenance are covered for the life of the engine under a rate per flight hour/or flight cycle.  The TotalCare also provides spare engine support; warrantees and guarantees; support during an Aircraft emergency breakdown situation no matter where the aircraft is in the world; etc. and it provides to the Operator a smoothing of the costs across the said years (which in SAA’s case will be for 12 years – which is how long the operating lease agreement are for these A330-300s).

    Eric Schulz, Rolls-Royce, President – Civil Large Engines, said: “The Trent 700 continues to deliver outstanding economic performance and we are grateful to South African Airways for selecting our engines and TotalCare once again.”

    Philip Hammond said: “This order represents another example of the close business ties between the UK and South Africa. Rolls-Royce technology and services are supporting South Africa’s growth in transport, helping people and businesses connect both nationally and around the world.”

    The Trent 700 delivers the best fuel burn, emissions and noise performance, resulting in market leadership on the aircraft. The engine has won more than 60 per cent of new orders over the last three years. In the A330 freighter market, the Trent 700 now accounts for 90 per cent of aircraft in service and on order.

    “At an approximate cost of just above USD1m per engine per year, the TotalCare Service for this engine is approximately 20% less than that of maintaining the A340 engines, which assists further in SAA’s drive to reduce operating costs, and improving the financial position of the Airline”, Zwane added.

    More than 1,500 Trent 700s are now in service or on firm order, making it the largest in-service Trent engine.

    South African Airways also operates nine Airbus A340 aircraft powered by the Trent 500.

    -Ends-

    About South African Airways:

    South African Airways (SAA) is the leading carrier in Africa, serving 74 destinations, in partnership with SA Express, Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for 14 consecutive years and the winner of ‘Best Airline staff in Africa’ for four years. SAA has been named the coolest domestic airline at the Sunday Times Generation Next Awards.

    About Rolls-Royce Holdings plc

    1.    Rolls-Royce’s vision is to be the market-leader in high performance power systems where our engineering expertise, global reach and deep industry knowledge deliver outstanding customer relationships and solutions. We operate across five businesses: Civil Aerospace, Defence Aerospace, Marine, Nuclear and Power Systems.
    2.    Rolls-Royce has customers in more than 120 countries, comprising more than 400 airlines and leasing customers, 160 armed forces, 4,000 marine customers including 70 navies, and more than 5,000 power and nuclear customers.
    3.    We have three common themes across all our businesses:
    •    Investing in and developing engineering excellence
    •    Driving a manufacturing and supply chain transformation which will embed operational excellence in lean, lower-cost facilities and processes
    •    Leveraging our installed base, product knowledge and engineering capabilities to provide customers with outstanding service through which we can capture aftermarket value long into the future.
    4.    Annual underlying revenue was £13.4 billion in 2015, around half of which came from the provision of aftermarket services. The firm and announced order book stood at £76.4 billion at the end of 2015.
    5.    In 2015, Rolls-Royce invested £1.2 billion on research and development. We also support a global network of 31 University Technology Centres, which position Rolls-Royce engineers at the forefront of scientific research.
    6.    Rolls-Royce employs over 50,000 people in more than 46 countries. More than 16,000 of these are engineers.
    7.    The Group has a strong commitment to apprentice and graduate recruitment and to further developing employee skills. In 2015 we employed 228 graduates and 277 apprentices through our worldwide training programmes.

    For further information, please contact:

    For SAA media information, please contact:

    SAA Spokesperson
    Tlali Tlali (Mr)
    Email:   TlaliTlali@flysaa.com
    Mobile: +27 82 333-3880
    Office:  +27 11 978-2298
    Web:     www.flysaa.com
    Switchboard: +27 11 978-1000

    Bill O’Sullivan
    Civil Aerospace Communications
    Rolls-Royce plc
    Tel +44 1332 246162
    Email bill.osullivan@rolls-royce.com
    www.Rolls-Royce.com
  • State-of-the-art, environmentally friendly, super-comfortable aircraft

    JOHANNESBURG. 02 December 2016. South African Airways’ first new A330-300 aircraft arrived today.

    The aircraft forms part of five new A330-300 aircraft on order which will enable the airline to expand its current route network and improve its efficiencies.

    “A new aircraft arrival in our fleet is a special occasion and does not happen often. We are therefore very excited about the potential for growth the new arrivals will offer.

    “Customers will be pleased with the latest-generation on-board amenities and other cabin features on the A330-300s.  They certainly offer customers an improved travel experience,” says SAA Acting CEO Musa Zwane.

    The A330-300s offer state-of-the-art technology, are environmentally friendly, and are super-comfortable. Interiors are striking in warm, neutral colours and finishes to provide a comfortable, elegant, hospitable and relaxed ambience, leaving customers feeling well rested after long flights.   
    Interior design is upmarket and resembles the elegant surroundings of SAA’s airport lounges, where warm neutrals invite customers to feel at home.

    "Beyond product refresh which our customers will surely enjoy, this is an important milestone for us in the context of the implementation of our Long-Term Turnaround Strategy (LTTS) we unveiled three years ago. The new aircraft will bring much needed efficiencies and this is expected to impact positively on the company's bottom line," explained Zwane.

    In SAA’s configuration, the aircraft has capacity for 249 passengers, with 46 in premium Business Class and 203 in Economy Class. Seating in Business Class cabins is in a staggered 1-2-1 configuration, offering increased privacy and providing all Business Class passengers with direct access to the aisle. The A330-300s offer more Business Class seats than the largest aircraft in SAA’s current fleet.

    SAA pulled out all the stops to treat its Business Class passengers to an unforgettable journey. Whether you’re a seasoned or a first-time traveller, Business Class on the A330s is sure to make you feel right at home in your very own living space. Seating in Business Class cabins is in a staggered 1-2-1 configuration, offering increased privacy and providing all Business Class passengers with direct access to the aisle.

    Economy Class on the A330 is fitted with 203 newly designed slim-line seats, all with extra personal space and generous legroom for your travelling comfort. Each seat is fitted with a 10,1” screen, individual USB charging ports and access to shared PC power points. Boredom is not an option on an SAA A330-300 flight thanks to our on-demand in-flight entertainment system, with full programme offerings in all Business and Economy Class seats. For the best viewing experience each seat has a high-resolution screen. 

    Up to 100 TV features are on offer, including the latest full-season series and comedy shows. Gaming enthusiasts can take their pick from 15 games (including a selection of multi-player games). There are also 14 radio station channels and over 170 albums to choose from.

    Children will be spoilt for choice with a special kids’ programme section. In addition, SAA has a family-friendly feature whereby parents can ask a flight attendant to limit movies for a certain seat to kiddies’ view (movies for toddlers with no age restriction) or teen view (PG and PG 13 movies and programmes).

    "We remain committed to ensuring that the airline becomes financially self-reliant and the arrival of these aircraft mark a stepping stone in our move in that direction. Our projections indicate that we will break even by year 2021 before we start becoming profitable again,” concluded Zwane.

    The A330s are wide-bodied aircraft and is a pleasure to fly, quieter than previous-generation airliners, equipped with advanced avionics and navigation systems and ultra fuel-efficient Rolls-Royce Trent engines, resulting in lower fuel burn and, as a result, lower carbon emissions.

    The remaining four aircraft are due to arrive later this month and early next year.

    The latest model A330-300s feature an increased 242-tonne maximum take-off weight and have an extended range of 6 350 nautical miles (11 750km) – typically routes of up to 11 hours – compared with previous versions of the aircraft. This combination of superior payload and range will enable SAA to expand its route network in Africa and beyond.

    The A330s complement SAA’s existing Airbus long-haul and domestic/regional fleet, which includes 10 A320s which were delivered last year.

    -Ends-

    About South African Airways:

    South African Airways (SAA) is the leading carrier in Africa, serving 74 destinations, in partnership with SA Express, Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for fourteen consecutive years and the winner of ‘Best Airline staff in Africa’ for four years. SAA has been named the coolest domestic airline at the Sunday Times Generation Next Awards.

    For media enquiries, please contact:

    SAA Spokesperson: Tlali Tlali

    Email: TlaliTlali@flysaa.com

    Mobile: +27 82 333 3880

    Office: +27 11 978 2298

    Web: www.flysaa.com

    Switchboard: +27 11 978 1000

  • JOHANNESBURG. 01 December 2016. South African Airways (SAA), one of the leading carriers on the African continent, is ready to receive high passenger volumes during the peak holiday travel period.

    The holiday period from November to January is traditionally peak travel time on the SAA route network with South African schools closing early in December. At this time of the year many customers will be travelling domestically, regionally or internationally.

    Customers are advised to factor in enough time when travelling to the airports, taking into account the impact of traffic and weather conditions – the latter has the potential to affect flights, especially at OR Tambo International Airport (ORTIA) due to afternoon thunder showers and lightning activity that have become a recurring feature during this summer season.


    SAA anticipates carrying more than 3 000 youngsters flying as Unaccompanied Minors (UMNR’s) during the December and January period. These young ones aged from 5 to 11 years are intrepid travellers who fly on their own but under SAA’s care and comfort.

    Customers are advised that reservations for these brave travellers cannot be booked online, but has to be done through the SAA call centres.  Travellers who are not booked as UMNR’s can be refused travel as SAA has a limited number of unaccompanied minors that may be accepted on each flight. To avoid disappointment customers are encouraged to make special arrangements well in advance for these young travellers.

    Special arrangements have been made for UMNR’s. The waiting area for them in Johannesburg will again be a fun place with a host of exciting activities. As part of SAA’s Corporate Social Responsibility, SAA supports strengthening education and encourages young travellers to read stories in the Nalibali books in the waiting areas and on board. The reading material can also be found in kiddies packs on all SAA routes.

    Customers are advised to check that when a young traveller is in transit on an international or regional connection from an SAA flight to another airline, that the receiving airline offers transit support and care for the UMNR until the departure of the next flight. Customers can check this on the connecting airline’s website for confirmation hereof. In such instances it is also important to ensure that the travel document requirements are catered for as prescribed by the transit country regulations.

    For over-border travel by or with minors, customers are reminded to ensure that they are in possession of all necessary documentation for minors to travel as required by South African Immigration laws. 

    Other service initiatives on offer include a family check-in service at counters B21-B23 on selected times over the holiday period at ORTIA for those travelling with small children. Look out for special dedicated check-in lines and the young ones can hand their own documents to check-in staff, as a way of welcoming them on board. Signage and fairies in the form of young helpers dressed in costume will be there to guide customers.

    Customers can avoid queues by checking themselves in online or with the mobile check-in app and by tagging their own bags. Remember to not include lithium batteries in toys packed in cabin baggage as this is classified as dangerous goods.  Customers are to familiarise themselves with the gate closure times applicable to the airport from where they depart as well as the destination.

    For those customers using SAA lounges, please be reminded that there will not be any flight boarding announcements in the lounges. We therefore encourage customers to keep an eye on the clock while they enjoy the hospitality and offering in our lounges.

    SAA invites you to sit back, relax, and enjoy the on board hospitality. SAA wishes customers and their loved ones a great festive season and happy holidays.

    Contact SAA Call centres, City Travel Offices or your nearest Travel Agent for assistance.
    -ends-

    About South African Airways:

    South African Airways (SAA) is the leading carrier in Africa, serving 74 destinations, in partnership with SA Express, Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for fourteen consecutive years and the winner of ‘Best Airline staff in Africa’ for four years. SAA has been named the coolest domestic airline at the Sunday Times Generation Next Awards.

    For media information, please contact:

    SAA Spokesperson
    Tlali Tlali (Mr)
    Email:   TlaliTlali@flysaa.com
    Mobile: +27 82 333-3880
    Office:  +27 11 978-2298
    Web:     www.flysaa.com
    Switchboard: +27 11 978-1000

  • JOHANNESBURG, 30 November 2016 – South African Airways (SAA) would like to warn members of the public of the re-emergence of a recruitment scam inviting young people to apply for cabin crew training programme. This appears to be yet another attempt by criminals to prey on unsuspecting members of the public.

    “There is neither recruitment nor training programmes for cabin crew positions at SAA at the moment. We urge the public to exercise caution and take additional measures to satisfy themselves about the authenticity of vacancies before responding to invitations to submit applications for possible employment. This may be an inconvenient, yet necessary step to take,” warned SAA Spokesperson, Tlali Tlali.

    “The scam seems to be targeted at young people of school-leaving age, notably those who may be finishing their matric and are on the lookout for employment opportunities. SAA has placed a moratorium on employing additional personnel. This is part of the airline’s efforts to manage its costs. Even if recruitment were to take place, the procedures we follow are different from those set out in this misleading scam,” added Tlali.

    The invitation to apply which has been circulated on various platforms and channels, including social media, bears all the hallmarks of a scam. “SAA will never insist that applications must be sent through personal emails and the airline does not use @mailbox.co.za domain for email communication purposes. In addition, we do not receive applications/CVs by email from the applicants,” explained Tlali. 

    SAA would like to remind the public that the airline uses an online recruitment system which requires applicants to register first. This process enables applicants to upload their CVs and other required supporting documents. Registration can be made through SAA’s website www.flysaa.com.

    “No registration or application fee is applicable nor requested when applying for any of our vacancies. Those who have already submitted their personal information to the bogus site, we recommend that they report the matter to the local police without delay,” concluded Tlali.

    SAA Official Channels of Communication:

    General Enquiries: +27 11 978-1000
    Website: www.flysaa.com
    Facebook: www.facebook.com/flysaa
    Twitter: Twitter.com./flysaa

    SAA communication platforms are regularly updated and carry all official company information and position statements. None of the official platforms reflect the cabin crew recruitment drive with training commencing in December 2016.  

    ENDS

    About South African Airways (SAA)
    South African Airways (SAA) is the leading carrier in Africa, serving 56 destinations, in partnership with SA Express, SA Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for 14 consecutive years and the winner of ‘Service Excellence Africa’ for three years. Mango and SAA hold the number one and number two successive spots as South Africa’s most on - time airlines.
     
    Issued by SAA Group Corporate Affairs
     
    For media information, please contact:
    SAA Spokesperson
    Tlali Tlali (Mr)
    Email: TlaliTlali@flysaa.com
    Mobile: +27 82 333 3880
    Office: +27 11 978 2298

  • JOHANNESBURG. 28 November 2016. South African Airways Cargo (SAA Cargo), the airfreight division of South African Airways, is proud to introduce its new Pet Lounge facility for domestic pets at Cargo OR Tambo International Terminal. The Pet Lounge started operating from 1 October 2016

    The lounge is specially designed for the pets’ comfort and safety, ensuring they experience a stress-free environment during their journey. In addition, the facility also minimises any environmental factors that are likely to cause distress

    “This milestone is a welcome service enhancement and demonstrates our commitment to improving the handling of domestic pets"

    “We pride ourselves in providing a value-added service in an effort to cater for the needs of our customers,” said Tleli Makhetha, SAA Cargo’s General Manager.

    Key and a priority for the pet-moving company like SAA is a peace of mind we give our customers through the nature of our service that assures them that they leave their pets in an animal-friendly environment.

    The Pet Lounge is manned by a specialised team who provides handling and co-ordination services, making sure every travelling pet enjoys the comfort and a hygienic environment while waiting to be escorted on board their flight.

    “The hands-on approach highlights our resolve to care about the welfare of live animals that are processed through SAA Cargo’s facilities,” said Makhetha.

    So far, the customers who have made use of the Pet Lounge have shown excitement and also complimented SAA Cargo on the new dedicated service for pets. This is without a doubt a value-added service and will contribute to customer satisfaction.

    “Well done to the entire Operations team. SAA Cargo Pet Lounge is at your service,” said Makhetha.

    ~ ~ Ends ~ ~ ~

    About South African Airways Cargo (SAAC)
    SAAC is a specialist division of South African Airways (SAA), South Africa's flag carrier and largest domestic and international airline company, focusing on freight movement worldwide. It makes use of the belly space of SAA's passenger aircraft and its dedicated Boeing 737-300 freighters. SAAC has devoted considerable resources to the improvement and installation of facilities to handle all types of cargo and its vision is to be the leader in air cargo services between Africa and the world. It has received various prestigious awards for service and innovation. These include “African Cargo Airline of the year” twice in STAT Times International Awards for Excellence in Air Cargo and “Best Airline in Africa” at the Skytrax awards, the independent, global airline rating organization, for the 14th year in a row. SAA Cargo was also named among the top three African Cargo Airlines at Cargo Airline of Year 2016 organised by Air Cargo News.

    For more information contact:

    Thola Nzuza
    Communications
    Tel: +27 11 978 5943
    Mobile: +27 83 376 9297
    Email: TholaNzuza@flysaa.com
    For media information, please contact:

    SAA Spokesperson
    Tlali Tlali (Mr)
    Email: TlaliTlali@flysaa.com
    Mobile: +27 82 333 3882
    Office: +27 11 978 2298

    Digital
    Website: www.flysaa.com
    Twitter: @flysaa

  • JOHANNESBURG. 28 October 2016. SAA has just concluded its first AGM since the new board was appointed in September 2016. The meeting continued the conversation the Minister and the new board began in early September.

    The board provided feedback on the progress that has already been made. Whilst there is still a great deal of work to be done, the board, the shareholder and management are committed to doing everything necessary to return the airline to financial sustainability. We would like to draw your attention to the contents of the Annual Financial Statements for the 2014/15 and 2015/16 financial years were adopted at its AGM today. SAA recorded losses of R5.6 billion and R1.5 billion in the 2014/15 and 2015/16, respectively.

    Although the airline has reduced its losses, the Board and the shareholder recognise that the trend of reporting losses cannot persist and that urgent, radical action is required. To mention but a few, these include stabilising the liquidity position of the airline, containing costs, reviewing the route network, improving staff morale and continuing to deliver a safe, on-time world class service. All of these areas will be addressed in the context of the broader turnaround strategy.

    The Board is reviewing and strengthening the airline’s long term strategy to accelerate the turnaround and to ensure its robustness in the context of increasing competition and volatile movements in fuel and exchange rates. This will include developing a short-term action plan within the next three months of concrete actions that will be taken to begin restoring the operational and financial stability of the airline.

    The Board has initiated the process of appointing a permanent CEO and CFO, with the aim of making a recommendation to the Minister early in the new year.

    SAA will keep the public abreast with the airline’s plans as they are finalised by the Board and shareholder. The path will certainly not be an easy one: diligent implementation will be required to ensure the turnaround of the airline. The primary focus over the next few years will be on returning the airline to financial sustainability.

    About South African Airways:

    South African Airways (SAA) is the leading carrier in Africa, serving 74 destinations, in partnership with SA Express, Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for fourteen consecutive years and the winner of ‘Best Airline staff in Africa’ for four years. SAA has been named the coolest domestic airline at the Sunday Times Generation Next Awards.

    For media enquiries, please contact:

    SAA Spokesperson: Tlali Tlali

    Email: TlaliTlali@flysaa.com

    Mobile: +27 82 333 3880

    Office: +27 11 978 2298

    Web: www.flysaa.com

    Switchboard: +27 11 978 1000

  • Travel Advisory Number | 1

    Date of Issue | 21 October 2016

    Subject | Flight cancellations to and from Hong Kong International Airport due to adverse weather conditions as a result of Typhoon Haima

    South African Airways (SAA) advises all customers that due to the adverse weather conditions as a result of; Typhoon Haima  the following South African Airways flights to and from Hong Kong; International Airport; will be cancelled as follows;

    Friday, 21 October 2016

    • SA 287 from Hong Kong (HKG) to Johannesburg (JNB)

    Assistance will be provided to all ticketed passengers holding a South African Airway’s Ticket (only) via any SAA Call Centre, City Travel Office or dedicated Travel Agent with the following conditions.

    Rebooking Conditions applicable

    • Rebook onto another South African Airways flight; for a later date at no extra charge and subject to availability of the same booking class
    • Change of cabin will not be permitted
    • Change of routing will not be permitted
    • This policy is applicable to South African Airways flights only, issued on SA (083) ticket stock and not on separate tickets of other airlines
    • Tickets must be re-issued on/before 24 October 2016
    • Travel must commence on/before 28 October 2016

    Contact details

    South African Airways Call Centre and City Office Contact details;

    South Africa

    Johannesburg Call Centre | 27 (0) 11 978 1111 or 0861 606 606

    Operating Hours | Daily 06h00 – 22h00 (local time)

    Asia

    Hong Kong City Office | (852) 2877 3277

    Operating hours |Mon – Fri (only): 09h00 -17h30 (local time) Closed during 13h00 – 14h00

    Airport Ground Handling Agent

    Jardine Airport Services Limited Hong Kong | (852) 2216 1088

    Operating hours | Daily 08h00 -22h00 (local time)

    South African Airways regrets any inconvenience to our customers as a result of the adverse weather conditions and we encourage all customers to visit our website www.flysaa.com for all flight updates and or flight cancellations. The supporting information will be updated on the Flight Status menu tab.

  • JOHANNESBURG. 18 October 2016. South African Airways (SAA) has taken a decision to prohibit the Samsung Galaxy Note 7. The decision has been taken based on safety considerations in the interests of passengers, crew and property. The decision will be effective on all SAA flights from all stations globally as from tomorrow Wednesday, 19 October.

    This means, the Galaxy Note 7 device is prohibited completely and may not be carried by travellers on their persons, in carry-on baggage, in checked in baggage or as cargo.

    “We initially placed a restriction on the use of the device where we prohibited the charging of this specific model on board our aircraft. However, the recall of the device by the manufacturer based on safety considerations and the announcements made by regulatory authorities in some key markets we fly to, have left us with no option but to comply,” said SAA Spokesperson Tlali Tlali.

    Subsequent to the announcement by the manufacture to recall the Samsung Galaxy Note 7 regulators in various jurisdiction and countries have announced a ban on the device in respect of air transportation. The announcement by the regulators obligates SAA as an airline to implement and comply with such a ban.

    Further SAA is enjoined by the International Air Transport Association (IATA) general provisions on safety to take steps to ensure safety of its operations as and when goods and/or products have not met safety requirements. IATA’s position is stated as follows: “Lithium batteries that have been recalled by the manufacturer for safety reasons must not be shipped by air”. The Galaxy Note 7 is powered by lithium batteries and has since been recalled by the manufacturer.

    “In the interests of standardising and maintaining operational safety and compliance with regulatory requirements it has become necessary to prohibit this specific model on board our aircraft. We are aware that Samsung remains one of the most popular brands worldwide and the decision is not an outright ban of all Samsung mobile devices – it is limited to Galaxy Note 7 only,” added Tlali.

    SAA apologises to all its customers for the inconvenience this decision may lead to. The airline had to align in order to maintain the safety of its operations and to mitigate risk associated with non-compliance.

    “The successful implementation of this decision anchors on customer cooperation and support. Travellers are encouraged to leave the device at home if they have not returned them to Samsung in response to the call made by the manufacturer. Non-compliance with the prohibition may lead to confiscation of the devices and/or fines being imposed against the passengers concerned,” concluded Tlali.

    The airline will accept no liability for devices that may be confiscated in the process of ensuring compliance with the prohibition.

    SAA’s general conditions of carriage still apply.

    About South African Airways:

    South African Airways (SAA) is the leading carrier in Africa, serving 74 destinations, in partnership with SA Express, Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for fourteen consecutive years and the winner of ‘Best Airline staff in Africa’ for four years. SAA has been named the coolest domestic airline at the Sunday Times Generation Next Awards.

    For media enquiries, please contact:

    SAA Spokesperson: Tlali Tlali

    Email: TlaliTlali@flysaa.com

    Mobile: +27 82 333 3880

    Office: +27 11 978 2298

    Web: www.flysaa.com

    Switchboard: +27 11 978 1000

  • JOHANNESBURG. 6 October 2016. South African Airways Cargo (SAA Cargo), the airfreight division of South African Airways, has partnered with the STAT Trade Times publication for the Air Cargo Africa (ACA) 2017 conference and exhibition which will take place in February 2017 in Johannesburg.

    SAA Cargo accounts for more than 50% of all air freight movements into and within South Africa and moved 115000 tons of freight to key markets across the globe in the financial year which ended in March 2016. The flagship carrier and leading international airline is all set to welcome the global airfreight community to one of the most vibrant economies of Africa.

    SAA Cargo has been chosen as the ‘Airfreight and Airline Partner’ extending its warm support to all prospective participants in the event. The number of participants has increased over the years, which confirms the event’s significance and relevance to the African airfreight industry.  It will be the third time this international event is held in South Africa.  SAA Cargo participated as a sponsor in 2013 and 2015.  As a ‘Diamond Sponsor’ for 2017, SAA Cargo will be paving the way for further expansion of the airfreight industry on the African continent.

    Commenting on the decision of the cargo division of the award-winning airline, General Manager of SAA Cargo, Tleli Makhetha says, “We are excited to once again enter into a partnership with STAT Trade Times after the success of the previous conferences and exhibitions. We look forward to making a contribution to a discussion focusing on Africa’s economic growth prospects.”

    ACA 2017 brings together air cargo industry leaders, general sales agents, ground handlers, shippers, traders, and the media from all over the world. It provides a platform for lively debates and unlimited networking and business opportunities. The forum will explore and assess the enormous potential of airfreight on the continent.

    “We are elated that SAA Cargo has seized an opportunity to take the African airfreight community to greater heights at the International Biennial Air Cargo event, AIR CARGO AFRICA 2017 organised by STAT Trade Times which will take place in Johannesburg from 21-23 February 2017. That this will be the fourth conference and exhibition speaks volumes about the opportunities that the event has been able to provide to the various air cargo and logistics players in the industry,” says Priyo Patra, Director of events, STAT Trade Times Media Group.

    Air freight plays a critical role in revenue generation for airlines and is estimated to be worth about USD 6.8 trillion globally.  SAA Cargo contributes substantially to SAA’s group revenue.  Overall air freight accounts for 35 % by value of goods traded globally, which includes high-value commodities, perishables and time-sensitive shipments. Airfreight industry is the significant contributor to economic growth and it continues to evolve taking advantage of the growing markets like Africa. Air freight transported by African carriers have seen a steady increase in recent times signifying the strides that Africa is making in its shift towards economic growth.

    ~ ~ Ends ~ ~ ~

    About South African Airways Cargo (SAAC)

    SAAC is a specialist division of South African Airways (SAA), South Africa's flag carrier and largest domestic and international airline company, focusing on freight movement worldwide. It makes use of the belly space of SAA's passenger aircraft and its dedicated Boeing 737-300 freighters. SAAC has devoted considerable resources to the improvement and installation of facilities to handle all types of cargo and its vision is to be the leader in air cargo services between Africa and the world. It has received various prestigious awards for service and innovation. These include “African Cargo Airline of the year” twice in STAT Times International Awards for Excellence in Air Cargo and “Best Airline in Africa” at the Skytrax awards, the independent, global airline rating organization, for the 14th year in a row. SAA Cargo was also named among the top 3 African Cargo Airlines at Cargo Airline of Year 2016 organised by Air Cargo News.

    About AIR CARGO AFRICA 2017

    AIR CARGO AFRICA is an international biennial series of events conceptualised to showcase Africa’s air cargo potential on a global scale.  The third edition of these biennial events held in Johannesburg in 2015 gathered a record number of 80 exhibitors from 32 global countries and 29 African countries, 2915 trade visitors and 527 delegates. The event attracted 29 leading minds in the industry for deliberation on topical issues.

    For more information contact:

    Thola Nzuza
    Communications
    Tel: +27 11 978 5943
    Mobile: +27 83 376 9297
    Email: TholaNzuza@flysaa.com
    For media information, please contact:

    SAA Spokesperson
    Tlali Tlali (Mr)
    Email: TlaliTlali@flysaa.com
    Mobile: +27 82 333 3882
    Office: +27 11 978 2298

    Digital
    Website: www.flysaa.com
    Twitter: @flysaa

  • JOHANNESBURG. 4 October 2016. South African Airways (SAA) would like to warn customers of scams running on social media.

    The first scam claims that customers have been “selected” to participate in a “short survey and get two South African Airways tickets” for free, with customers directed to http://saairways.com-crazytatti.site/

    SAA’s website is www.flysaa.com. The airline is not running any competition which offers free tickets.

    A second Phishing scam targeting SAA customers is also making the rounds. This is a false URL used for phishing for personal information from customers on http://flysaa.com-airlines.site/?rvq508N.

    “We have taken note of these latest scams circulating on social media and distributed on other channels suggesting customers have been selected to take part in a short survey “and get two South African Airways tickets”.

    “We distance ourselves from any communication which is misleading the public and makes false claims while pretending to be an official SAA channel, or those seeking to obtain personal information,” said SAA Spokesperson, Tlali Tlali.

    The airline previously experienced such false communication hoaxes which take various forms such as false recruitment drives, enticing people to participate in competitions or seeking personal information.  These false claims are mostly prevalent on social media.

    SAA communication platforms are regularly updated and carry all official company messages.

    SAA would like to urge members of the public to be cautious, protect their personal details and cross check or verify information with the company before they decide to participate in competitions or other dubious requests for personal information. It appears that SAA’s Corporate Identity and logo have been used illegally for promotional purposes of another. However, there is no click-through to the SAA website.

    When SAA posts competitions on social media they always click through to www.flysaa.com.

    “SAA apologises for any inconvenience or confusion caused. We plead with the public and our customers to refer to our official social media channels, listed below, for reliable information,” said Tlali.

    SAA Official Channels of Communication:

    General Enquiries: +27 11 978-1000

    Website: www.flysaa.com

    Facebook: www.facebook.com/flysaa

    Twitter: Twitter.com/flysaa

    Google+ :  https://plus.google.com/+southafricanairways

    About South African Airways:

    South African Airways (SAA) is the leading carrier in Africa, serving 74 destinations, in partnership with SA Express, Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for fourteen consecutive years and the winner of ‘Best Airline staff in Africa’ for four years. SAA has been named the coolest domestic airline at the Sunday Times Generation Next Awards.

    For media information, please contact:

    SAA Spokesperson
    Tlali Tlali
    Email:   TlaliTlali@flysaa.com
    Mobile: +27 82 333-3880
    Office:  +27 11 978-2298
    Web:     www.flysaa.com
    Switchboard: +27 11 978-1000
  • JOHANNESBURG. 29 September 2016. South African Airways (SAA) has added capacity on its Mauritius route, with the introduction of a bigger aircraft, an Airbus A330-200 to this popular and growing destination.

    Effective 1 October 2016, the airline will use an Airbus A330-200 aircraft on the route, which adds extra capacity of 200 seats per week and offers customers an improved in-flight product. This aircraft will operate flights SA190/SA191 on Mondays, Wednesdays, and Saturdays to cater for the increase in demand to this popular island destination.

    SAA’s double-daily schedule to Mauritius, which currently operates on four days of the week (Wednesday, Thursday, Saturday and Sunday) will remain in effect – totalling eleven flights per week. The current aircraft mix of Boeing B737-800s and Airbus A320-200s, the latest arrival in the SAA fleet, will continue to service the route for the remaining scheduled flights each week.

    SAA has been flying to Mauritius for more than 50 years, non-stop since 1957, and the route was one of SAA’s first African destinations. Today Mauritius ranks as one of the top performers when it comes to growth and revenue earning.

    “The Mauritius route is going from strength to strength and we still experience growing demand, both from the continent and internationally. Mauritius is a popular destination for many South Africans with more than 100, 000 passengers travelling there every year.

    “Improving our product offering on this route holds strategic commercial value for the business and forms part of the impetus of the airline’s Long-Term Turnaround Strategy (LTTS),” says Menon Ramasawmy, SAA Manager Mauritius and Indian Ocean Islands.

    The A330-200s offers 222 seats with 36 in Business Class and 186 in Economy. Business Class passengers will have the opportunity to relax on the A330-200 flat bed. For in-flight entertainment, customers can enjoy a wide selection of the latest blockbuster movies, a wide range of music channels, and games. Every seat has its own screen: Business Class has 12-inch screens and Economy Class has 10-inch screens.

    Business Class customers have laptop power points at each seat. SAA also offers high quality, noise cancellation headsets in Business Class on all aircraft types, which will improve the quality of customers’ in-flight entertainment experience.

    “SAA remains a strong strategic partner in developing West-East traffic, pulling passengers from South and North America as well as Africa to Mauritius. We connect Mauritians with the rest of the world. Mauritius is an easy and comfortable four hour flight from Johannesburg  so, once travellers have decided on a visit to South Africa, they can add a trip to Mauritius for a relaxing beach holiday,” says Ramasawmy.

    Mauritius remains one of the fastest growing economies on the continent with consistent demand-side growth in both business and leisure travel. Load factors on the route continue to perform positively with growing trade and economic development driving business travel outside of traditional seasonal leisure trips.

    SAA serves as patron to the South African Chamber of Commerce in Mauritius to further advance its business community engagement. The airline has seen an increase in business related travel between the two countries due to growing interest by Mauritian firms to prospect in emerging African countries and a favourable Rupee/Rand exchange rate, which has led to a major increase in importation of goods from South Africa.

    The South African Horse Racing race is famous on the Mauritian calendar and well attended by horseracing patrons. SAA offers daily cargo capacity on the route and has been a historical partner with the Mauritius Turf Club for the importation of racehorses to the island. This year SAA Cargo moved a record number of horses to Mauritius, a service the airline has provided for the past 20 years.

    Customers may take two bags of 23 kgs each in Economy Class and two bags of 32 kgs each in Business Class.

    Mauritius schedule:

    Day of operation Departs Johannesburg Departs Mauritius
    Monday, Tuesday, Friday SA 190 at 09H40 SA 191 at 16H20
    Wednesday, Thursday, Saturday, Sunday SA 190 at 10H25 SA 191 at 17H05
    Wednesday, Thursday, Saturday, Sunday SA 192 at 08H40 SA 193 at 15H20

    -ENDS-

    About South African Airways:

    South African Airways (SAA) is the leading carrier in Africa, serving 74 destinations, in partnership with SA Express, Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for fourteen consecutive years and the winner of ‘Best Airline staff in Africa’ for four years. SAA has been named the coolest domestic airline at the Sunday Times Generation Next Awards.

    For media information, please contact:

    SAA Spokesperson
    Tlali Tlali
    Email:   TlaliTlali@flysaa.com
    Mobile: +27 82 333-3880
    Office:  +27 11 978-2298
    Web:     www.flysaa.com
    Switchboard: +27 11 978-1000

  • JOHANNESBURG. 23 September 2016. The crew and passengers of South African Airways (SAA) flight SA204 which landed from New York this morning burst with pride on the eve of National Heritage Day as the airline welcomed the country’s First Citizen, President Jacob Zuma, back on board one of its commercial flights from New York.

    President Zuma departed for New York on an SAA flight on 16 September to attend the United Nations General Assembly and issued a statement upon his arrival in New York expressing satisfaction about the excellent service and restful journey. The return flight on SA204 was no different.

    “SAA is honoured to have had the President fly with us to the United States and back and regards this as one of the highest endorsements our product and service offerings have received from the Number One citizen of the country.

    “His presence on board was especially significant to us as the national carrier on the eve of National Heritage Day which is celebrated countrywide tomorrow 24 September,” says Tlali Tlali, SAA Spokesperson.

    The senior purser on board the flight Siqalo Ntshikila said: “The President was pleased and impressed with the flight and service. We had an A-crew and I told the President that we especially appreciated the fact that he made us feel so comfortable around him. He was not fussy and a truly humble man.

    “His presence on board also did not inconvenience any of the other customers.”

    The commander of the flight Captain Neil Parkinson, who has been flying for 29 years for SAA, confirmed that the flight went smoothly. He was ably assisted by First Officer Christo Fick, Captain Johnny Night and Captain Louis van Wyk in the cockpit.

    “We look forward to seeing President Zuma on board again to experience our world class service and hospitality,” said Tlali.

    SAA operates two flights daily from Johannesburg to two destinations in the United States, namely, Washington DC and New York City, New York.

    The President has encouraged others to use the national carrier, as the country marks Tourism Month.

    About South African Airways:

    South African Airways (SAA) is the leading carrier in Africa, serving 74 destinations, in partnership with SA Express, Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for fourteen consecutive years and the winner of ‘Best Airline staff in Africa’ for four years. SAA has been named the coolest domestic airline at the Sunday Times Generation Next Awards.

    For media enquiries, please contact:

    SAA Spokesperson: Tlali Tlali

    Email: TlaliTlali@flysaa.com

    Mobile: +27 82 333 3880

    Office: +27 11 978 2298

    Web: www.flysaa.com

    Switchboard: +27 11 978 1000

  • JOHANNESBURG. 13 September 2016. South African Airways (SAA) and the Airports Company South Africa (ACSA) have started a project where passengers on domestic flights will be tagging their own baggage at the Self-Service Bag counters.

    The project completed a testing phase where the systems and equipment were tested and the final activation was 1 September 2016.

    Customers departing on domestic flights from OR Tambo International Airport must be in possession of a boarding pass and identification to enable them to make use of this facility. The Self-Service Bag Counters, which can be easily identified as it looks like the normal check-in counters, but with a screen in front, are situated in the departure terminal (B) at counters 47; 48; 49; and 50.

    On successful implementation of this project it will mean that those customers who in the past checked in online, and then proceeded to drop their bags at the bag drop areas will be able to tag their bags themselves, from where it will be placed on the baggage carousel themselves. SAA staff will still be available at these counters to assist passengers as required and verify identity documentation.

    “SAA supports initiatives aimed at making travel easier and more convenient for our customers,” says Tlali Tlali, SAA Spokesperson.

    “Airports Company South Africa’s flagship airport, O.R. Tambo International thrives on innovative projects that will make the passengers’ experience more pleasurable and convenient. The self-service bag drop system will enhance our service offering where passengers will be empowered to navigate our airport space with ease, effortlessly and seamlessly,” says Bongiwe Pityi, General Manager: O.R. Tambo International Airport.

    The International Air Transport Association (IATA), the trade association for the world’s airlines, representing some 260 airlines or 83% of total air traffic,  says that according to recent Industry surveys, over 50% of passengers worldwide want more self-service options to speed up their journey.

    “Passengers also want to be in control of their journey and avoid long queues, not only at check in but also at other airport process points.”

    -ends-

    About South African Airways:

    South African Airways (SAA) is the leading carrier in Africa, serving 74 destinations, in partnership with SA Express, Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for fourteen consecutive years and the winner of ‘Best Airline staff in Africa’ for four years. SAA has been named the coolest domestic airline at the Sunday Times Generation Next Awards.

    About O.R. Tambo International Airport:

    Boasting a very rich history, Airports Company South Africa’s flagship airport O.R. Tambo International, the biggest and busiest airport in Africa is situated in Ekurhuleni in South Africa's economic capital, Johannesburg. From its humble beginnings in 1952, the airport has undergone two name changes from Jan Smuts Airport to Johannesburg International in 1994. It was renamed O.R. Tambo International Airport on 27 October 2006 after the late freedom stalwart, Oliver Reginald Tambo. This transport hub boasts key elements required for a world-class airport business – location, accessibility and connectivity. It is ideally situated in the heart of South Africa's commercial and industrial hub, with excellent road infrastructure, linking it to the national road network. O.R. Tambo International Airport services airlines from five continents and plays a vital role in serving the local, regional air transport needs of South African and international travelers. The airport offers various retail outlets for travelers’ convenience as well as top-of-the-range hotels.

    For media information, please contact:

    SAA Spokesperson
    Tlali Tlali
    Email: TlaliTlali@flysaa.com
    Mobile:+27 82 333 3880
    Office: +27 11 978 2298
    Web: www.flysaa.com
    Switchboard

    For media information, please contact:

    Samukelo Khambule
    Email: samukelo.khambule@airports.co.za
    Mobile: +27 72 577 2678
    Office: +27 11 921 6732
  • South African Airways Celebrates First Anniversary of Service Between Washington DC Accra Ghana

    JOHANNESBURG, 7 August 2016. South African Airways (SAA), Africa’s most awarded airline, is celebrating the first year of its nonstop service from Washington, DC to Accra, Ghana. The new route was launched on August 4, 2015 from Washington, DC - Dulles International Airport to Accra’s Kotoka International Airport and continues to offer the only nonstop service between the two cities. SAA operates the flights four-days per week with its flagship Airbus A340 and A330 aircraft, featuring fully-flat 180° beds in Business Class and seats with industry-leading legroom in Economy Class. Convenient connections are also offered to Accra via Washington, DC-Dulles Airport from over 50 cities throughout the U.S. and Canada through SAA’s airline partners United Airlines, JetBlue Airways, American Airlines and Virgin America.

    To celebrate the one-year anniversary of the service, SAA is offering a special fare of $939.00* round-trip (restrictions apply) for travel from Washington, DC-Dulles to Accra for travel between August 11 and December 9, 2016. Tickets for this special fare must be purchased by August 15, 2016.

    “SAA’s new route between Washington, DC and Accra, Ghana has proven to be very popular with travelers from the large Ghanaian communities in the metropolitan Washington, DC and Baltimore area, and has served to deepen trade and investment for many corporations doing business on the African continent,” said Todd Neuman, executive vice president, the Americas for South African Airways. “We have received an overwhelming response from travelers over the past year to the new flights on this route and remain committed to strengthening Accra’s strategic position in the West African region by providing our affordable and legendary world-class service.”

    In addition to the service to Accra, Ghana, SAA also offers nonstop flights between Washington, DC Dulles Airport and Dakar, Senegal, three days per week, which continue onto Johannesburg, South Africa. On-board, SAA provides an inflight experience designed for pure comfort for long-haul travel. Our customers enjoy fully-flat seats in Premium Business Class, spacious seating in Economy Class, gourmet cuisine and a selection of complimentary spirits and award-winning South African wines and generous checked baggage allowance. Also included are individual audio / visual entertainment systems that deliver an extensive menu of first-run movies and music choices.

    For reservations and information, customers should visit www.flysaa.com or contact South African Airways’ Reservations at 1-(800) 722-9675.

    About South African Airways

    South African Airways (SAA), South Africa’s national flag carrier and the continent’s most awarded airline, serves over 75 destinations worldwide in partnership with SA Express, Airlink and its low cost carrier Mango. In North America, SAA operates daily nonstop flights from New York-JFK and direct flights from Washington D.C.-IAD (via Accra, Ghana and Dakar, Senegal) to Johannesburg. SAA has codes share agreements with United Airlines, Air Canada and JetBlue Airways, which offer convenient connections from more than 30 cities to SAA’s flights. SAA is a Star Alliance member and the recipient of the Skytrax 4-Star rating for 14 consecutive years.

    * Restrictions

    Fares include all government and airline imposed taxes and fees. The $935 fare is valid for round-trip travel from Washington D.C. – IAD to Accra, Ghana. Travel is permitted between 08/11/2016 and 12/09/2016. Minimum stay of one Sunday night is required. Tickets must be purchased within 72 hours of reservation being made. Seats are limited and may not be available on all flights. Fares must be purchased by 08/15/2016. Cancellations before/after departure: fares and fuel surcharge (YR/YQ/Q) are non-refundable. Date change fee: $300 + any applicable fare difference. Baggage and optional service fees may apply. Reservations made 7 days or more prior to scheduled departure may be canceled without penalty up to 24 hours after the reservation is made.

    For media enquiries, please contact:

    SAA Spokesperson: Tlali Tlali

    Email: TlaliTlali@flysaa.com

    Mobile: +27 82 333 3880

    Office: +27 11 978 2298

    Web: www.flysaa.com

    Switchboard: +27 11 978 1000

  • South African Airways Voyager opens its 7th JourneyBlitz Awards Redemption Seat Sale with an exclusive Rio 2016 Summer Olympic Games

    JOHANNESBURG, 1 August 2016. South African Airways’ (SAA) leading loyalty programme Voyager delivered on the “lucky number seven” and the final countdown to the Rio 2016 Summer Olympic Games by opening its 7th #journeyblitz redemption seat sale today with an exclusive and high-valued lucky draw.

    “One of our loyal customers will stand a chance to win an all-inclusive package for two to the Rio 2016 Summer Olympic Games when they book a #journeyblitz redemption seat during the sale period,” says the executive for SAA customer loyalty, Suretha Cruse. “Discounts of up to 85% on a wide variety of flights across the SAA’s operating network will be available. The #journeyblitz redemption seat sale has become a much sought after value proposition for our members and it gives us great pleasure to continue providing exclusive and attractive offerings to reward our members’ loyalty,” she added.

    The grand prize of the lucky draw provided by SAA Voyager, in partnership with the South African Sports Confederation and Olympic Committee (SASCOC), includes; two return Business Class tickets from OR Tambo International Airport to Rio de Janeiro, nine nights’ accommodation at the 4-Star Promenade Visconti Hotel in Rio de Janeiro with breakfast included, two tickets daily for events, and two tickets for the closing ceremony live at the Maracanã Stadium. The lucky draw prize is fully sponsored by SASCOC.

    Voyager 7th #journeyblitz redemption seat sale and lucky draw will be available immediately and ends at midnight, South African time, on 5 August 2016. The winner of the lucky draw will be announced on 8 August 2016.

    The #journeyblitz redemption seat sale was introduced as part of the strategic changeover from a distance travelled to revenue-spend earning structured programme for SAA-operated flights. Voyager reported earlier this year that during its first year of their strategic changeover, 15,000 Miles were issued every minute and 10,000 Miles were being redeemed simultaneously. The programme remains one of the most well recognised and only revenue-based airline loyalty programmes on the African continent.

    For more information regarding the SAA Voyager JourneyBlitz Awards redemption seat sale and the associated lucky draw, please visit www.flysaa.com.

    END

    About SAA Voyager

    South African Airways (SAA) Voyager is a loyalty programme owned by SAA (SOC) Limited and serves as the frequent flyer programmes for: SAA, SA Express (SOC) Limited, and Airlink Proprietary Limited. Mango (SOC) Limited, SAA’s wholly owned low cost carrier, is a high customer value ranked redemption partner of the programme.

    Launched during 1994, the programme offers its more than 2.5 million members opportunity to earn and spend Miles (the programme’s reward currency) from 68 programme partners. The programme boasts more than 35 airline partnerships, including the Star Alliance global network which gives members access to more than 1 300 destinations in 190 countries.

    SAA Voyager is the first revenue-based Frequent Flyer Programme on the African continent. All SAA Voyager members world-wide earn Miles for travel on flights operated by SAA, now based on the ticket price (base fare and fuel levy) rather than the distance travelled. Under the new SAA exclusive earning structure, all members will receive one (1) SAA Voyager Mile per ZAR 1.60 spent and the accumulation of Miles under this earning structure, counts towards Tier status. SAA Voyager furthermore boasts a dual approach for flight redemptions: revenue-based (Dynamic Awards) as well as the classical flat-rate mileage (Star Alliance, FFP Alliance Airlines, Upgrade and JourneyBlitz) Awards.

    For media enquiries, please contact:

    SAA Spokesperson: Tlali Tlali

    Email: TlaliTlali@flysaa.com

    Mobile: +27 82 333 3880

    Office: +27 11 978 2298

  • South African Airways terminates services of BnP Capital as its Financial Service Provider

    JOHANNESBURG, 21 July 2016 - South African Airways has taken a decision to terminate the services of BnP Capital as a financial services provider to the airline. The effect of this decision means that SAA has terminated both its appointment of BnP Capital as Transaction Advisor and the appointment to source funds on behalf of the airline. The decision was communicated to BnP Capital yesterday.

    It is important to contextualise SAA’s decision and reflect on some key milestones in order to provide clarity on issues which had, intentionally or not, been conflated.

    1. SAA took a decision to arrange debt consolidation as part of management decisions taken to introduce interventions aimed at managing the airline’s revenue and/or financial resources more efficiently. This process entailed debt review and restructuring of the balance sheet as well as sourcing funds in the markets. SAA currently pays multi-million Rand interest on its debt and there is a room to reduce interest rates. Successfully implemented, debt consolidation will enable SAA to eliminate multiple and varied interest rates on its loans from a number of lenders, making it possible to have one consolidated debt at a negotiated favourable rate and with one lender.
    2. In or about January 2016 SAA issued a Request for Information (RFI) in the market, inviting interested parties to submit their bids. Fourteen (14) companies responded when the process closed in February 2016. Subsequently, a Request for Proposal (RFP) was issued to the same 14 companies. Only 7 companies responded to the RFP and 2 companies were subsequently disqualified as they failed to meet the critical criteria, being the existence of a valid and current Financial Services Board (FSB) issued licence to the service provider. The 5 companies that remained met all the requirements. SAA decided to award the tender to BnP Capital for scoring highest on both the Pricing and BEE requirements of the criteria. The appointment of BnP Capital as Transactional Advisor was ostensibly in accordance with prescribed procurement processes and the award was made on 20 March 2016.
    3. In addition to procuring the services of a Transaction Advisor, SAA went out to the market to source funds. Funds could be sourced from the traditional lending institutions such as banks and investment houses. In recognition of the fact that SAA had loans in the amount of R7.2 billion maturing at the end of June from different lenders, management went out to look for a lender in order to avoid defaulting on our obligations when the loans became due and payable. After following a procurement process, a potential lender was identified but for reasons beyond SAA’s influence and/or control, the lender withdrew even before the agreement was entered into between the parties. Due to the confidential nature of the transactions and conditions attendant to those matters, SAA may not disclose the identity of the lender. The withdrawal was communicated by the potential lender to SAA in April 2016.
    4. In light of the sudden withdrawal by the potential lender, SAA was faced with a predicament and had to consider on an urgent basis other alternatives to mitigate its risks associated with loans that were maturing within a month. In May 2016, SAA management followed a process provided for in the Supply Chain Management (SCM) Policy, to deviate from open tender and go on a confinement process. The process, which is also recognised by National Treasury as one of the justified methods under specified circumstances, was duly approved.
    5. On 25 May 2016, SAA issued a letter of award to BnP Capital to source funds on behalf of SAA. The outcome was based on the confinement process which was occasioned by urgency or exigency which the SCM policy provides for.
    6. In the intervening period, before SAA and BNP Capital could enter into a contract, and whilst SAA was still to conduct a due diligence, SAA received correspondence on 7 July 2016 from Webber Wentzel, legal representatives appointed by OUTA, stating concerns on a range of issues. The concerns were individually considered fully, including whether or not BnP Capital was in possession of a valid FSB licence as a financial service provider.
    7. On 08 July 2016 (the very next day) SAA contacted BnP Capital to enquire specifically about claims that had been made involving the latter’s FSB licence. BnP Capital duly responded to SAA enquiries.
    8. On 20 July 2016, after considering all relevant information received from BnP Capital, SAA management took a decision to terminate all BnP services to the airline as a prospective financial service provider in relation to SAA’s initiative on debt consolidation. No payments had been made to BNP Capital. The decision to terminate the service was arrived at after a review of the award to BnP Capital.
    9. On 05 July 2016 SAA Treasurer, Ms Cynthia Stimpel was placed on suspension by SAA management. She has been suspended for misconduct as she had acted in contravention of SAA’s code of conduct. The decision to suspend her had nothing to do with media reports suggesting that she had allegedly objected to SAA’s decision to award a tender to BnP Capital. Her suspension remains in place pending the finalization of an investigation and a possible institution of a disciplinary hearing. Mr Michael Kleyn has been appointed as acting Group Treasurer.

    SAA remains committed to ensuring that the financial management of the entire group improves and the airline’s finances are turned around. In doing so, SAA also welcomes within the confines of the law (including its internal procedures) any report of a whistle-blower.

    Employees are reminded that disclosures in terms of the prevailing law are protected if they pertain to information about impropriety and have been made to the right person, according to the scheme established by the Protected Disclosures Act 26 of 2000 (PDA). Leaks of information by employees to entities which do not qualify in terms of the provisions of the PDA do not constitute protected disclosures under the PDA.

    -Ends-

    About South African Airways

    South African Airways (SAA) is the leading carrier in Africa, serving 74 destinations, in partnership with SA Express, SA Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for fourteen consecutive years and the winner of ‘Best Airline staff in Africa’ for four years. SAA has been named the coolest domestic airline at the Sunday Times Generation Next Awards.

    For media information, please contact:

    SAA Spokesperson

    Tlali Tlali

    Email: TlaliTlali@flysaa.com

    Mobile:+27 82 333 3880

    Office: +27 11 978 22

  • Africa's Greenest flight first flight to operate with biofuel made from locally grown tobacco plants

    JOHANNESBURG. 15 July 2016. The South African Airways Group (SAA) today operated Africa’s first sustainable Biofuel flights.

    Today’s SAA and Mango flights on Boeing 737-800s between Johannesburg and Cape Town make history as the first sustainable biofuel flights to have taken place on the African continent. The flights used home-grown feedstock from the Marble Hall area in the Limpopo region of South Africa as part of Project Solaris, a biofuels project named after the energy tobacco plant used. The nicotine-free, hybridised tobacco plant lends itself to the production of biofuel as the Solaris plant produces small leaves and prodigious flowers and seeds that are crushed to extract a vegetable crude oil. The Solaris plant is ideally suited for this purpose as the remaining seedcake is used as a high protein animal feed supplement that also contributes to food security.

    “The project has brought economic and rural development to the Limpopo province in keeping with SAA’s mandate to support the South African National Developmental Plan. It establishes a new regional bio jet fuel supply chain of which we can rightfully be proud. SAA as a leading African and global airline is a trailblazer when it comes to environmental and social sustainability in Africa,” says Musa Zwane, SAA’s Acting CEO.

    “Mango has always been in great support of environmental initiatives and has, over the past decade, engaged in several sustainable and environmentally beneficial social development programmes. In addition, over time, we have taken several measures to reduce fuel consumption and, as a positive consequence, the reduction of emissions through the installation of lighter seating and removal of excess aircraft weight among others. It is a privilege to participate in the SAA biofuel programme. The project also shows how, when various role players come together and collaborate, success is imminent,” says Nico Bezuidenhout, Mango CEO.

    This African First, is a collaboration between the South African Airways; the Boeing Company, the industry leader in global efforts to develop and commercialise sustainable biofuel; SkyNRG, the global market leader for sustainable jet fuel, having supplied more than 20 airlines worldwide; and Sunchem Holding, an industrial research and development company working in the field of extracting energy from plants and the Solaris patent holder. The Boeing Company celebrates its centenary this month.

    “It is fitting that on our 100 year anniversary we are flying on fuels ‎that not only power the flights but ensure a sustainable future for our industry,” said Miguel Santos, managing director for Africa, Boeing International. “This project is a great example of environmental stewardship that delivers economic and health benefits to South Africa.”

    The first Solaris crop, comprising 50 hectares, was produced and harvested in December 2014 by Sunchem SA, from where the seed oils were extracted through crushing the seeds produced by the plants. The plant then produces additional flowers and seeds which are harvested a few months later. The seedcake remaining after the crushing can be utilised for animal feed as it is high in proteins and the oil extracted is then available for refining into a biofuel.

    “Over the last two years Sunchem SA successfully worked side by side with local farmers in Marble Hall, Limpopo to grow the Solaris crop and make today's biofuel flight a success. We are very proud about this achievement as it shows that the patented Sunchem Solaris technology opens a new market for Southern Africa and beyond,” says Hayo de Feijter, CEO Sunchem SA.

    This biofuel is refined to a high global specification and can be blended with conventional fossil jet fuel and used as a ‘drop in’ fuel. This means that no modifications to the aircraft or engines are required at all and the aircraft is simply fuelled with this certified blend. Aviation biofuels undergo more tests and have to meet stricter specifications than conventional jet fuel. All fuel used conforms to global standards. The long-term ambitious goal of the programme is to operate all flights out of SAA’s hub at the OR Tambo International Airport in Johannesburg on sustainable biofuels. The fuel for the flights was supplied by SkyNRG and produced by AltAir Fuels.

    Maarten van Dijk, CEO SkyNRG; “We are proud to supply South African Airways together with our partner AltAir Fuels, the first and only refinery worldwide that produces sustainable biojet fuel on commercial scale. This flight represents an important next step for Project Solaris and we thank the Dutch government for their ongoing support that has been key in achieving today’s success.” The Solaris crop achieved certification from the Roundtable on Sustainable Biomaterials (RSB), one of the strongest sustainability standards in the world. RSB certification provides a model for expansion of Project Solaris to larger scale production. The RSB standard is considered the ‘gold standard’ of environmental sustainability for biomaterials and incorporates stringent environmental and social requirements that ensure the biomaterials are environmentally friendly and are certified to reduce emissions while the growing of the plants is done in a socially responsible and caring way to ensure that local communities benefit and the crop does not threaten food security.

    Rolf Hogan, Executive Director RSB says “RSB is honoured to be part of this project that is making a positive impact in the Limpopo province in South Africa. This project can improve the lives of smallholder farmers in South Africa as well as inspire others around the world to show that it is possible to produce environmentally, ethically and socially sustainable biofuel. We hope this project serves as an example that can be duplicated around the world in various regions with diverse feedstocks.”

    This project is supported by the WWF-SA through a research grant from the Boeing Company that aims to investigate the viability and impact of a large scale biofuel programme on South Africa and on the environment considering all relevant factors such as water use and food security.

    James Reeler of the Policy and Futures Unit with WWF South Africa commented: “We commend SAA for taking this important first step to engaging with the burning issue of aviation emissions. Biofuels could feasibly reduce up to 9% of aviation’s greenhouse gas emissions by 2035, as long as the growth of the industry addresses the potential sustainability issues associated with biofuel production. By using RSB-certified feedstock, SAA has demonstrated its concern with not only reducing its carbon footprint, but also ensuring that the biofuel supply chain reduces other social and environmental risks.”

    The partners today also launched a stakeholder and sustainability plan called the Southern Africa Sustainable Aviation Fuel Initiative (SASAFI) to ensure a long-term domestic fuel supply for SAA and other regional fuel users. The goal for the initiative is to scale-up over the next several years to gain additional biofuel capacity. If successful, farmers will be able to tap into local and global demand for certified feedstock without adverse impact to food supplies, fresh water or land use.

    -ends-

    About South African Airways

    South African Airways (SAA) is the leading carrier in Africa, serving 74 destinations, in partnership with SA Express, SA Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for thirteen consecutive years and the winner of ‘Best Airline staff in Africa’ for four years. SAA has been named the coolest domestic airline at the Sunday Times Generation Next Awards.

    About Boeing

    Boeing is the world's largest aerospace company and leading manufacturer of commercial jetliners and defense, space and security systems. A top U.S. exporter, the company supports airlines and U.S. and allied government customers in 150 countries. To improve aviation's environmental performance, Boeing collaborates with airlines, research institutions, governments and other stakeholders to develop sustainable aviation biofuel in the United States, Africa, Australia, Brazil, China, Europe, Japan and Middle East. www.boeing.com

    About SkyNRG

    SkyNRG is the global market leader for sustainable jet fuel, having supplied more than 20 airlines worldwide. We source, blend and distribute sustainable jet fuel, we guarantee sustainability throughout the supply chain and help to co-fund the premium. At the same time we focus on developing regional supply chains that offer a real sustainable and affordable alternative to fossil fuels. SkyNRG has its operations RSB certified and is structurally advised by an independent Sustainability Board in which the World Wide Fund for Nature the Netherlands (WWF-NL), Solidaridad and University of Utrecht hold a seat. www.skynrg.com

    About Sunchem

    Sunchem Holding is an industrial research and develop company operating in the sector of genetic and recombinant DNA applied to plant for energy purposes. Sunchem holds the exclusive rights for an international industrial patent named "Solaris Seed Tobacco". Solaris plant can be used for the production of seed (oil and animal cake) and biomass (dry and wet). The oil can be used for biodiesel, electric generation, bio jet fuel and marine diesel. Biomass might have different market applications: biogas and Biomethane, electric generation, paper pulp industry, animal cake (because it’s nicotine free). The value add of Solaris is that it is not edible crop (but provide feed because of the animal cake), is free from nicotine, free from GMOs, high sustainability criteria, and adapted to different climate conditions. www.sunchem.it www.projectsolaris.co.za

    About RSB

    RSB (Roundtable on Sustainable Biomaterials) is an independent and global multistakeholder coalition which works to promote the sustainability of biomaterials. RSB’s user-friendly certification scheme is the strongest and most trusted of its kind. It verifies that biomaterials are ethical, sustainable and credibly-sourced. The certification is approved by RSB’s members, including leading NGOs and UN agencies. RSB members work across sectors to set global best practice for sustainable biomaterial production. Choosing RSB-certified biomaterials helps build trust and credibility in the bio-based sector and supports a healthy bio-based community. www.rsb.org

    For media information, please contact:

    SAA Spokesperson Tlali Tlali

    Email: TlaliTlali@flysaa.com

    Mobile:+27 82 3333880

    Office: +27 11 978 2298

    Web: www.flysaa.com

    Switchboard: +27 11 978 1000

  • South African Airways rakes in the awards for brand awareness, product development

    JOHANNESBURG. 12 July 2016. South African Airways (SAA) has raked in a number of awards confirming its position as the leading airline on the African continent when it comes to brand recognition and innovative product offering.

    The most prominent of these awards is the Skytrax award for Best Airline in Africa, which SAA has now won for the fourteenth year in a row. The Skytrax awards, the brainchild of an independent aviation research organisation, have become an institution on the annual events calendar. These awards are based on unsolicited customer feedback which makes them the benchmark of airline excellence.

    “We are rightfully excited and proud to have won the Skytrax Award as Best Airline in Africa, for the fourteenth consecutive year, which demonstrates that SAA is still one of the foremost airlines in the world, and the leader on the continent. Awards are important as they instil a sense of pride from our employees and customers alike. The Skytrax Award as Best Airline in Africa is based on customer feedback, which sets SAA securely on course to reach its strategic objective of Excellent Customer Service,” says Musa Zwane, SAA Acting CEO.

    Commenting on the Award, Edward Plaisted, CEO of Skytrax said: “Air travellers continue to recognise the excellent passenger experience that South African Airways delivers across domestic, regional and long haul flights. The award for Best Airline in Africa is a great reward for the staff and management at SAA who should be proud of this fantastic achievement after more than a decade as Africa's best airline”.

    Other recent awards confirm SAA’s position as one of the Coolest Brands in the country, with the airline voted in June as the coolest domestic airline by the youth of today. SAA’s low cost subsidiary, Mango, achieved second place. The 12th Sunday Times Generation Next Survey Awards recognised the best and the coolest brands in South Africa as indicated by South Africa’s youth.

    In recognition of the innovative products SAA offers customers, the airline’s new VIA Domestic Lounge at OR Tambo International Airport won a prestigious design award in May at the International Yacht and Aviation Awards held in Venice, Italy, in the Commercial Aviation Category under Airport Lounges.

    The lounge which opened in September 2015 is the first of its kind to be opened as a partnership between the airline and Investec Private Bank. The lounge exemplifies the highest standard in design and delivers a world-class customer experience. “The Star Alliance VIA Lounge competed for this award with some of the best airport lounges in the world, which makes this win a remarkable achievement in the global airport-lounge design space,” says Kim Thipe, SAA Head of Marketing.

    Another product offering which has received recognition is the growth in SAA’s ancillary revenue. SAA received the award for the highest growth of ancillary sales at the Amadeus Merchandising, Digital and Travel Intelligence Conference.

    -ends-

    Other awards SAA has won this year:

    April 1.

    1. South African Airways Cargo Named Amongst the Top Three African Airlines at the Air Cargo News Awards 2016 in London. The Awards were organised by Air Cargo News and are an annual Gala event where the air cargo industry gather to recognise the very best of the industry across 14 categories. SAA Cargo participated in the African Cargo Airline category.

    2. Sawubona, the in-flight magazine of South African Airways (SAA) scooped the award for Africa’s leading in-flight magazine for the second year in a row. The award for Africa’s leading in-flight magazine was made at the World Travel Awards™ in Zanzibar, Tanzania, this past weekend and received by Ndalo Media, publishers of the magazine. World Travel Awards™ is voted for by travel and tourism professionals worldwide. In the category for in-flight magazines Sawubona competed with inflight magazines from across the continent.

      March 3.

    3. South African Airways retains 4-Star ranking for 14th year in a row demonstrating that the airline’s place in the global aviation world is secure. The ranking was done by aviation experts Skytrax, whose name is associated with Quality Excellence throughout the world by the air transport industry, after detailed product and service standards audits throughout the airline in November 2015. This process is not connected to any customer ratings. A 4-Star Airline rating signifies airlines providing a good standard of product and staff service across all travel categories, including: cabin seating, safety standards, cabin cleanliness, comfort amenities, catering, tax-free sales, reading materials, in-flight entertainment, and staff service.
    4. South African Airways named “Best Airline in Africa” and “Best Business Class to Africa” in the annual Best in Business Travel Awards survey by readers of Business Traveler Magazine by Business Traveler Magazine. The Best in Business Travel Awards distinguishes the achievements of the most deserving organizations in the business travel industry and the readers of Business Traveler Magazine have selected South African Airways among a variety of top travel products and services.
    About South African Airways:

    South African Airways (SAA) is the leading carrier in Africa, serving 74 destinations, in partnership with SA Express, SA Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for thirteen consecutive years and the winner of ‘Best Airline staff in Africa’ for four years. SAA has been named the coolest domestic airline at the Sunday Times Generation Next Awards.

    For media information, please contact:

    SAA Spokesperson

    Tlali Tlali

    Email: TlaliTlali@flysaa.com

    Mobile: +27 82 333 3880

    Office: +27 11 978 2298

    Switchboard: +27 11 978 1000

    Web: www.flysaa.com

  • South African Airways celebrates milestone of flying twenty years to Accra, Ghana

    New route to Washington helping to further promote the country

    JOHANNESBURG. 5 July 2016. South African Airways (SAA), the leading carrier on the African continent, proudly celebrates 20 years of flying to Accra, Ghana, a key performer in the airline’s West Africa route network.

    From a small beginning on 4 April 1996 when SAA first landed a B767-200 aircraft at the Kotoka International Airport, the route has grown from three frequencies to eight frequencies per week.

    “High service standards and attention to customer service delivery has resulted in growing frequent flyers and high load factors. Our customers enjoy Africa’s warmest hospitality on board and the reliability of our flight schedules,” says Gloria Mensah, SAA Country Manager in Ghana.

    South Africa and Ghana has a strong history dating back to 1994 when diplomatic relations between the two countries were established and since that time the two countries have signed 19 bilateral agreements and Memoranda of Understanding. These relations were formalised and structured under the Permanent Joint Commission for Cooperation (PJCC) that was inaugurated in 2007. Ghana is a strategic partner for South Africa and is her second largest trading partner in the West African region.

    It presents a key growth market for South African goods and services as well as an investment destination for South African companies. South Africa exports items such as vehicles, machinery, mechanical appliances, electrical equipment, base metals, aircraft, vessels, food, alcoholic and non-alcoholic beverages, I.T. products, clothes, and home hardware to Ghana. South Africa imports products such as gold (more than 90% of exports), wood and crude petroleum from Ghana.

    Over the period 2011-2015, total trade of goods was R33.26 billion with exports valued at R17.90 billion and imports valued at R15.36 billion. South Africa registered a trade surplus of R2.53 billion over the same period. The period 2012-2014 registered the highest growth in South African imports from Ghana, attributed to South Africa importing petroleum oil from Ghana over this time. The country is positioning itself as an economic hub and entry point to West Africa.

    “Friendships and business connections were further strengthened during the 2010 Soccer World Cup where relationships between the two countries flourished due to the sterling performance of the Ghana Black Stars which endeared them to the soccer fans of the host nation and the thousands of Ghanaian supporters who travelled for the experience,” says Mensah.

    “South African music is also popular in Ghana with concerts by Hugh Masekela, Joyous Celebration, and the musical Africa Umoja are some of the South African acts which Ghanaians have enjoyed”.

    As more South African companies showed an interest in Ghana this in turn stimulated further growth, which directly resulted in the introduction of a daily flight service in October 2013.

    As a further investment in the route, SAA introduced flights between Accra and Washington DC in August 2015, after being granted traffic rights making SAA the first African carrier to offer a direct service between Accra and Washington DC.

    From Washington DC SAA also offers convenient connections to and from over 50 markets in the U.S. and Canada through its airline partners United Airlines, JetBlue Airways and Virgin America. “The route was a major development and achievement for the airline as part of its Long-Term Turnaround Strategy where growth on the African continent has been set as a key objective.

    “The Accra to Washington DC route is tremendously popular and has shown a steady growth in and received favourable customer ratings for excellent on board service and on time departures. We thank our loyal customers for their patronage and our dedicated team at the South African Airways Ghana office,” Mensah concluded.

    Not only has SAA added Ghana as a second entry point in West Africa, the airline, has - true to its promise of improving inter-connectivity on the continent - entered into a bi-lateral codeshare agreement with Africa World Airlines. This airline partnership offers SAA customers from Washington DC and Johannesburg seamless connectivity via Accra to other destinations in Ghana such as Kumasi, Tamale as well as to Lagos, Nigeria.

    -ends-

    About South African Airways:

    South African Airways (SAA) is the leading carrier in Africa, serving 74 destinations, in partnership with SA Express, SA Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for thirteen consecutive years and the winner of ‘Best Airline staff in Africa’ for four years. SAA has been named the coolest domestic airline at the Sunday Times Generation Next Awards.

    For media information, please contact:

    SAA Spokesperson

    Tlali Tlali

    Email: TlaliTlali@flysaa.com

    Mobile:+27 82 333 3880

    Office: +27 11 978 2298

    Switchboard: +27 11 978 1000

    Web: www.flysaa.com

  • South African Airways Promotes Interconnectivity in Africa by introducing a new sector to its Route Network

    JOHANNESBURG. 30 June 2016. South African Airways (SAA), the leading carrier on the African continent, has enhanced its Central African route network with the main focus being on a much improved service offering to its ever growing client base.

    SAA operates to five destinations in Central Africa - Kinshasa in the Democratic Republic of Congo, Douala in Cameroon, Brazzaville and Pointe Noire in the Republic of Congo, and to Libreville in Gabon.

    With effect from 31 July SAA will reschedule its flights to operate from Johannesburg to Brazzaville and the same flight then continues to Pointe Noire. The return operation departs from Pointe Noire to Brazzaville where the flight then continues to Johannesburg. This operation to the Republic of Congo does not utilise any domestic rights, meaning that SAA does not carry any passengers between Brazzaville and Pointe Noire or vice versa. Brazzaville and Pointe Noire are proving to be popular destinations hence the decision to offer this exclusive service to these two markets in the Congo.

    SAA will continue to serve Cotonou, in Benin and will now do so utilising its service to Libreville, Gabon, effectively introducing a new sector between Libreville and Cotonou. SAA has secured traffic rights enabling it to pick up and drop off passengers between Libreville and Cotonou in both directions. The flight will depart from Johannesburg to Libreville and then continue to Cotonou where it will be on the ground for approximately one hour before embarking on the return flight to Johannesburg via Libreville. The Cotonou market has grown substantially and will now be served three times a week.

    “Destinations we serve in Central Africa, with flying times of just over five hours from Johannesburg are best served by this enhanced schedule which offers some of the markets non-stop flights from and to Johannesburg. At the same time we are offering our valued customers increased frequencies and connections through our hub at OR Tambo International Airport to the entire South African Airways network,” says Aaron Munetsi, SAA General Manager Commercial (Acting).

    Countries in Central Africa form part of an economic block in their own right, through the Economic Community of Central African States (ECCAS) and the Economic and Monetary Community of Central Africa (CEMAC), which have been formed for the promotion of regional economic co-operation and integration among countries that share a common currency.

    “The growing trade relations between the CEMAC region and the SADC region and with South Africa in particular, offer us an exciting opportunity to be part of this growth in intra Africa trade. We are even more excited by the growing numbers of the Middle Class who have high discretionary spend and who have shown a keen interest in travel by air. SAA will continue to serve these markets and grow our operations to these areas as part of our African growth plan,” says Munetsi.

    The enhancements to SAA’s route network will enable the airline to offer more frequencies to other markets in its network such as Mauritius and Harare where demand keeps growing.

    Mauritius now offers double dailies on four days of the week (Wednesday, Thursday, Saturday and Sunday). The Johannesburg – Harare (Zimbabwe) route is served twice daily with three flights on Mondays, Tuesday, Fridays, Saturday and Sundays.

    Revised schedule:

    Flight Day of the week Depart Arrives
    SA084 Monday, Wednesday, Saturday Johannesburg 17h20 Pointe Noire 20h30
        Pointe Noire 21h30 Brazzaville 22h30
        Brazzaville 23h30 Johannesburg 04h20 the following day
    SA086 Monday, Thursday, Saturday Johannesburg 15h00 Libreville (Gabon) 18h55
        Libreville 19h45 Douala (Cameroon) 20h40
    SA087 Monday, Thursday, Saturday Douala 21h30 Libreville 22h30
        Libreville 23h20 Johannesburg 04h55 the following day
    SA090 Tuesday, Friday, Sunday Johannesburg 15h00 Libreville 18h55
        Libreville 19h45 Cotonou 21h55
    SA091 Tuesday, Friday, Sunday Cotonou 22h45 Libreville 00h55 the following day
      Wednesday, Saturday, Monday Libreville 01h45 Johannesburg 07h20
    About South African Airways:

    South African Airways (SAA) is the leading carrier in Africa, serving 74 destinations, in partnership with SA Express, SA Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for thirteen consecutive years and the winner of ‘Best Airline staff in Africa’ for four years. SAA has been named the coolest domestic airline at the Sunday Times Generation Next Awards.

    For media information, please contact:

    SAA Spokesperson

    Tlali Tlali

    Email: TlaliTlali@flysaa.com

    Mobile: +27 82 333 3880

    Office: +27 11 978 2298

    Switchboard: +27 11 978 1000

    Web: www.flysaa.com

  • South African Airways supports Youth Month through a number of activities

    JOHANNESBURG. 23 June 2016. South African Airways, the South African national carrier, celebrates Youth Month with a number of activities aimed at stimulating interest in aviation as a career option.

    The national carrier’s workforce is a young one, with almost 47% of employees under the age of 40 and almost 30% aged between 31 and 38. “This young workforce demonstrates that we have the potential to build a talent pipeline over time and thus ensure the sustainability of the airline,” says Tlali Tlali, SAA Spokesperson.

    The airline is hosting 319 learners from the Ekurhuleni West TVET College and the Springs FET College this week at a Careers Summit at the airline’s headquarters in Kempton Park.

    “Aviation is a multi-faceted industry that can unlock opportunities for students virtually in all major disciplines. The Summit will showcase various career options and disciplines available at SAA such as Engineering, Aviation Medicine, Aviation Law, Finance, Human Resources, Aircraft Maintenance, Ground Operations, Commercial, Aircraft Operations, and Cargo.

    “The Summit aims to give students at Institutions of Higher Learning an insiders’ view of how an airline operates,” says Tlali.

    Besides this summit, SAA has embarked on a number of programmes to build a future workforce.

    The airline provided 53 unemployed youths with the opportunity to form part of various learnership programmes currently being implemented across the business. These unemployed youths will form part of a talent pipeline which SAA will consider when filling vacancies in the relevant areas. In addition, the young people may apply for positions with other airlines, utilizing the skills they’ve acquired on the SAA learnership programmes.

    SAA is contributing to the objectives of the National Developmental Plan. Since 2012, the airline has provided financial support and has trained 57 cadet pilots who have obtained their Frozen Airline Transport Pilot’s Licences, a step closer towards flying with commercial airlines.

    The SAA Technical apprenticeship programme offers the young apprentices invaluable work experience in various areas in aircraft maintenance.

    The recruitment campaign for a second formal graduate intake starts this month. SAA will be visiting various tertiary institutions to attract 20 graduates from a selection of disciplines such as IT, finance, logistics, economics, in-flight operations and cargo. “The objective of the programme is to enhance talent pipeline and expose young and gifted graduates to an intensive, accelerated 18-month development programme, preparing them for possible absorption into the workplace,” says Tlali.

    Through SAA’s career exhibitions throughout the country, the airline introduces thousands of learners each year to the aviation sector and make them aware of the prerequisites for being part of this exciting industry.

    Throughout the year SAA visits previously disadvantaged schools with its SiVulindlela truck, a Corporate Social Investment aviation awareness initiative that presents a simulated experience of the on-board aircraft operations to the learners. The truck plays an important educational role, while SAA aircraft technicians, pilots and Cabin Crew staff volunteer their time to inspire learners to pursue careers in aviation.

    Aviation awareness excels with strong partnerships and SAA is continually seeking ways to support initiatives that strengthen the quality of education in general and to support career choices in this sector, where young people can learn about technical aspects, including the aviation value chain. SAA recently partnered with the Gauteng Department of Education and donated a Boeing 747 jet engine which has taken pride of place at a newly revamped school in Soweto. The Curtis Nkondo School of Specialization is now a learning facility of the future, with a core focus on subjects such as Engineering, Mathematics, Science, Information and Communications Technology, Commerce and Entrepreneurship. The engine will inspire learners and be a reminder of the kinds of careers to which their studies can lead. SAA Technical donated the engine, measuring 6,60m in length, 2,60m in width and 2,80m in height and weighing 5-6 tons.

    “SAA will continue finding ways of supporting youth initiatives where young people can learn about aviation, as with these we make a valuable contribution to stimulate interest in aviation as a career choice,” says Tlali.

    -Ends-

    About South African Airways:

    South African Airways (SAA) is the leading carrier in Africa, serving 74 destinations, in partnership with SA Express, SA Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for thirteen consecutive years and the winner of ‘Best Airline staff in Africa’ for four years. SAA has been named the coolest domestic airline at the Sunday Times Generation Next Awards.

    For media information, please contact:

    SAA Spokesperson

    Tlali Tlali

    Email: TlaliTlali@flysaa.com

    Mobile:+27 82 333 3880

    Office: +27 11 978 2298

    Web: www.flysaa.com

  • South African Airways clarifies previous media statement

    JOHANNESBURG. 15 June 2016. South African Airways (SAA) wishes to clarify a previous media statement following the resignation of Mr Nico Bezuidenhout, the chief executive of Mango Airlines.

    The clarification relates to a paragraph in the said media statement on SAA sub-leasing 10 aircraft, at a significantly discounted cost to Mango Airlines, while continuing to pay the market related premium to the lessor.

    SAA did sublease a number of aircraft to Mango from time to time over different periods between 2006 and 2016. SAA acquired 10 new A320 aircraft during FY2015, while Mango increased its capacity by acquiring some of the aircraft that exited the SAA’s fleet in FY2015.

    The value of the sub leases to Mango fully recovered SAA’s aircraft lease cost for FY2015 over the balance of the lease period.

    Owing to a recent unrelated consideration of this very issue, the SAA Board is confident in its assertion regarding the cost of aircraft sub-leases. During March 2016, the SAA Board, with the assistance of external advisors, analysed these lease agreements with Mango and satisfied itself that all such agreements had been concluded on a full cost recovery basis. These aircraft were accordingly not leased at a discount.

    SAA cannot comment on the recent arbitration between SAA and South African Airways Pilots Association (SAAPA) which is private.

    -Ends-

  • South African Airways acknowledges Mango CEO resignation

    South African Airways (SAA) confirms that it has now been duly notified of the resignation of Mr Nico Bezuidenhout, the chief executive of Mango Airlines, a subsidiary and a low cost carrier in the SAA Group. Shareholder notification of such a resignation is not a governance requirement; it however serves as professional courtesy to inform the shareholder given the seniority of the position of the chief executive.

    SAA would like to wish Mr Bezuidenhout well in his future endeavours.

    SAA has been informed that Mr Bezuidenhout resigned from Mango Airlines of his own volition. SAA accepts and respects this as a personal choice and a career decision on his part. We reject suggestions that there is nexus between Mr Bezuidenhout’s resignation and internal investigations across the Group.

    In addition, SAA confirms that one of the investigations currently underway relate to the manner in which routes were removed from SAA and allocated to Mango Airlines at the expense of SAA, effectively hurting SAA’s commercial interests and financial performance. We draw no immediate conclusions on this about who may be held accountable for this as the investigation will possibly shed light on the matter.

    SAA expects the leadership of Mango Airlines through its Board of Directors to consult with the shareholder and announce an acting chief executive for Mango Airlines as soon as it is practically possible to do so. Everything possible must be done to ensure that a suitable candidate, fit to hold the position and with proper credentials, is found.

    Mr Bezuidenhout’s departure is expected to have no impact on the operations and possible growth prospects of Mango Airlines. SAA materially contributed to the much celebrated financial performance of Mango Airlines and will continue to support the airline should the need so arise.

    As an initial investment to subsidise the start-up of Mango Airlines, SAA sub-leased 10 aircraft, at a significantly discounted cost to Mango Airlines, while continuing to pay the market related premium to the lessor. The aircraft are still in use and comprise the whole of Mango’s fleet. SAA understands and accepts that this is a necessary investment and a demonstration of shareholder support towards an entity it has exclusive shareholding over.

    SAA remains committed to Mango Airlines, will support and defend its leadership should the shareholder protection be necessary. Under public and media scrutiny about his qualifications, Mr Bezuidenhout was defended by SAA after he provided an explanation as to why his academic qualifications were overstated in the annual report on two successive financial years.

    SAA would like to assure all its stakeholders and the public that the Group remains focused on discharging its mandate.

    No details on specific investigations currently underway may be disclosed until such investigations have been finalised.

    About South African Airways:

    South African Airways (SAA) is the leading carrier in Africa, serving 74 destinations, in partnership with SA Express, SA Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for thirteen consecutive years and the winner of ‘Best Airline staff in Africa’ for four years. SAA has been named the coolest domestic airline at the Sunday Times Generation Next Awards.

    For media information, please contact:

    SAA Spokesperson

    Tlali Tlali

    Email: TlaliTlali@flysaa.com

    Mobile:+27 82 333 3880

    Office: +27 11 978 2298

    Web: www.flysaa.com

  • AirChefs, South African Airways catering arm, opens new catering facility

    DURBAN. 8 June 2016. AirChefs, the catering arm of South African Airways, today opened a new state-of-the art catering facility at the King Shaka International Airport which promises growth opportunities in the province.

    “The KwaZulu-Natal region is ideally placed for expansion and growth, with a number of international airlines now flying from Durban, and other food service companies in need of large scale catering, offering opportunities for expansion. As our current facility can no longer sufficiently support growth, it prompted the move to this brand new, bigger and modern facility offering the potential for large-scale growth in the province,” says Martin Kemp, AirChefs Acting CEO.

    The new 1 500 square meter facility, which is about three times bigger than the facility at the old Durban International Airport, is situated close to the aircraft parking bays at King Shaka International Airport. The facility will act as a central production facility and can safely and comfortably produce up to 7 500 cooked and prepared meals a day given the current shift patterns, The facility also has the capability of producing meals, snacks and products for selected catering companies.

    Also on offer for the first time out of Durban due to the increased capacity, is the capability to prepare Halaal meals at this coastal station. Previously Halaal meals were prepared in Johannesburg.

    The area is equipped with a large bonded stores area, where international airline customs approved and certified equipment and stock is held which is meant for use on board flights, and not for entry into the South African space for customer use or consumption. A bonded stores area is a key requirement of international airlines, who entrust the storage and management of their equipment and special products to their catering partner.

    The new facility has been designed keeping the requirement for sustained quality standards in mind, with Hazard Analysis of Critical Control Points (HACCP) food safety programmes installed, making it easier to monitor compliance and offering clients that extra level of trust in the credibility of documented information.

    The impact on the environment has also been considered with care given to state of the art equipment, which uses less water and electricity. The facility makes use of plate heat exchangers to reclaim waste heat energy from the unit. This heat is transferred to a 1000 lt pressure vessel which supplies the facility with all the hot water requirements, meaning that no geysers or heat pumps are required to operate the unit.

    “AirChefs was recently awarded ISO 22 000 food safety certification which ideally places us as a certified food manufacturer to large catering outfits who are looking for specialised and consistent quality offerings. Going forward we aim to target growth opportunities both in the airline catering sector and as a food manufacturing hub,” says Loyiso Jiyana, AirChefs GM Commercial and Key Accounts.

    On 21 August AirChefs celebrates thirty years as caterer, and was recently ranked in the Top 5 best managed catering companies in the country as chosen by the Top 500.

    AirChefs also has catering facilities in Cape Town and Johannesburg, with capacity to collectively produce close to 44 000 meals a day.

    -ends-

    Issued by: SAA Group Corporate Affairs

    About Air Chefs:

    AirChefs is a wholly-owned subsidiary of South African Airways, with its own board. The company’s main business is producing and supplying food and beverages to airlines.

    About South African Airways:

    South African Airways (SAA) is the leading carrier in Africa, serving 74 destinations, in partnership with SA Express, SA Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for thirteen consecutive years and the winner of ‘Best Airline staff in Africa’ for four years. SAA has been named the coolest domestic airline at the Sunday Times Generation Next Awards.

    For media information, please contact:

    SAA Spokesperson

    Tlali Tlali

    Email: TlaliTlali@flysaa.com

    Mobile:+27 82 333 3880

    Office: +27 11 978 2298

    Web: www.flysaa.com

  • South African Airways introduces girl learners to the exciting world of Aviation

    JOHANNESBURG. 26 May 2016. As part of the national ‘Take a Girl Child to Work Day’ South African Airways (SAA), the leading carrier on the continent, today hosted a group of learners at its headquarters.

    “Hosting the group of girls forms part of our efforts to interest young people in the exciting world of aviation. We have a number of youth programmes in place with which we empower the youth such as learnership programmes, an apprenticeship programme and a graduate programme,” says Lusanda Jiya, General Manager Shareholder and Stakeholder Relations.

    Take a Girl Child to Work Day is an annual corporate social investment event, held in South Africa since 2003. Companies involved organise for female learners (school pupils), usually from disadvantaged backgrounds, to spend the day at their place of work on the last Thursday of May.

    The initiative is organised by Cell C, a cellular service provider, and endorsed by the South African Department of Education. Cell C Take a Girl Child to Work Day® has become a respected movement aimed at imparting knowledge to girl children.

    The group of 20 young girls from the Charlotte Maxeke Secondary School in Tembisa participated in an exciting day programme at SAA, and its Technical division, SAA Technical, where they were introduced to exciting aspects of aviation.

    The learners had the opportunity to see how a flight simulator works, and were inspired by female leaders in the airline who have made their mark in the world of aviation.

    “We hope that the young girls have today learnt that aviation holds many exciting possibilities. We believe that with all these initiatives, we make a valuable contribution to pique the interest of learners in aviation as a career choice – a clever one, since aviation is growing in leaps and bounds,” said Jiya.

    -ends-

    About South African Airways

    South African Airways (SAA) is the leading carrier in Africa, serving 74 destinations, in partnership with SA Express, SA Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for thirteen consecutive years and the winner of ‘Best Airline staff in Africa’ for four years. SAA has been named the coolest domestic airline at the Sunday Times Generation Next Awards.

    For media information, please contact:

    SAA Spokesperson

    Tlali Tlali

    Email: TlaliTlali@flysaa.com

    Mobile:+27 82 333 3880

    Office: +27 11 978 2298

    Web: www.flysaa.com

  • South African Airways strengthens Mauritius route

    Demand from South Africans and international visitors soar!

    JOHANNESBURG. 24 May 2016. South African Airways (SAA), the leading carrier on the continent, has further strengthened its route to Mauritius due to growing demand – both from the continent and internationally.

    SAA will be adding an additional flight on a Wednesday, bringing the route to double dailies on four days of the week (Wednesday, Thursday, Saturday and Sunday) growing the route from ten to eleven flights per week. The additional flight will depart on a Wednesday as SA 192 from Johannesburg at 08h40 to arrive in Mauritius at 14h30. SA 193 returns from Mauritius at 15h20 to arrive in Johannesburg at 17h45. The extra flights are already on sale throughout SAA’s distribution channels for travel effective 20 July. “We have experienced significant growth in South Africans wanting to travel to Mauritius. For the period January 2015 to December 2015, the number of South Africans travelling to Mauritius grew by 9.5%, passing the threshold of 100,000 passengers a year.

    “South Africa remains among the top three source destinations for the island of Mauritius. Increasing frequencies hold strategic commercial value for the business and forms part of the impetus of the airline’s Long-Term Turnaround Strategy.

    “SAA remains a strong strategic partner in developing West-East traffic, pulling passengers from South and North America as well as Africa to Mauritius. We connect Mauritians with the rest of the world. Mauritius is an easy and comfortable four hour flight from Johannesburg so, once travellers have decided on a visit to South Africa, they can add a trip to Mauritius for a relaxing beach holiday,” says Menon Ramasawmy, SAA Manager: Mauritius and Indian Ocean Islands.

    Mauritius remains one of the fastest growing economies on the continent with consistent demand-side growth in both business and leisure travel.

    SAA has been flying to Mauritius for 50 years, non-stop since 1957 and the route was one of SAA’s first African destinations. Today Mauritius ranks as one of the top performers when it comes to growth and revenue earning.

    Load factors on the route continue to perform positively with growing trade and economic development driving business travel outside of traditional seasonal leisure trips.

    SAA serves as patron to the South African Chamber of Commerce in Mauritius to further advance its business community engagement. The airline has seen an increase in business related travel between the two countries due to growing interest by Mauritian firms to prospect in emerging African countries and a favourable Rupee/Rand exchange rate which has led to a major increase in importation of goods from South Africa.

    SAA offers daily cargo capacity on the route and has been a historical partner with the Mauritius Turf Club for the importation of racehorses to the island. The South African Horse Racing race is famous on the Mauritian calendar and well attended by horseracing patrons. The route is operated by the Airbus A320, the latest arrival in the SAA fleet. Business Class customers can also make use of on-board Samsung tablets for in-flight entertainment on regional flights. Customers may take two bags of 23 kgs in economy class and two bags of 32 kgs in business class.

    Mauritius schedule: Effective 20 July

    Day of operation Depart Johannesburg Return Maurituius
    Monday, Tuesday, Friday SA190 09H40 SA191 16H20
    Wednesday, Thursday, Saturday, Sunday SA190 10H25 SA191 17H05
    Wednesday, Thursday, Saturday, Sunday SA192 08H40 SA193 15H20
    About South African Airways

    South African Airways (SAA) is the leading carrier in Africa, serving 74 destinations, in partnership with SA Express, SA Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for thirteen consecutive years and the winner of ‘Best Airline staff in Africa’ for four years. SAA has been named the coolest domestic airline at the Sunday Times Generation Next Awards.

    For media information, please contact:

    SAA Spokesperson

    Tlali Tlali

    Email: TlaliTlali@flysaa.com

    Mobile:+27 82 333 3880

    Office: +27 11 978 2298

    Web: www.flysaa.com

  • 17 May 2016 South African Airways and Avianca Brasil launch codeshare agreement

    Both carriers are Star Alliance members; customers are already able to earn and redeem points and miles in both loyalty programmes

    São Paulo, 17 May 2016 – South African Airways (SAA), the leading carrier on the African continent, announced that it has implemented a codeshare agreement with its Brazilian Star Alliance partner, Avianca Brasil, offering customers further destinations into Brazil.

    Through the agreement SAA customers will be able to travel on selected Avianca Brasil flights under the “SA” code, connecting São Paulo’s international airport to Brasília, Cuiabá, Curitiba, Florianópolis, Fortaleza, Goiânia, Juazeiro do Norte, Maceió, Porto Alegre, Recife, Rio de Janeiro and Salvador. SAA operates ten weekly frequencies between Johannesburg and São Paulo.

    In turn Avianca Brasil customers will travel on the “O6” Avianca Brasil code from Brazilian destinations through São Paulo’s to Johannesburg. SAA will operate the São Paulo’s – Johannesburg leg.

    Both carriers are already selling tickets through all their sales channels for travel effective 17 May.

    “Trade between our countries has also grown significantly over the last few years, with Brazil currently being South Africa's largest trading partner in Latin America. Owing to the regional importance of South Africa and Brazil, as well as the BRICS trade relationship, the codeshare relationship between the two STAR Alliance carriers is of vital importance for the advancement of the broader development of Africa and South America,” said Musa Zwane, SAA Acting CEO.

    “We are pleased to offer our customers this additional international connection. Through South African Airways, passengers of Avianca Brasil will have access not only to Johannesburg, but to other excellent destinations in our partner’s route system,” said Frederico Pedreira, CEO of Avianca Brasil.

    Trade and investment ties between South Africa and Brazil have been strengthening, underpinned by the reach and influence these two countries enjoy in their respective continents and the codeshare is only a logical step to support travel and promote connectivity between the two regions for business or leisure.

    Besides enjoying the benefit of through check-in, dispatching baggage to the final destination, customers who are members of Avianca’s Amigo or South African Airways’ Voyager frequent flyer programmes will benefit from being able to earn points/miles and qualifying themselves for programme status upgrades and redemption on all 18,500 daily flights operated by Star Alliance carriers to 1,330 airports in 192 countries.

    In addition, members of Gold and Diamond categories will be entitled to preferential check-in, extra baggage allowance, priority boarding and access to VIP lounges.

    Bookings on SAA can be made effortlessly directly through the airline’s website (www.flysaa.com), via telephone 0861 606 606 (South Africa) or +27 11 978 1111 (other locations) and through travel agencies worldwide.

    Affordable fares to Johannesburg can be found on the Avianca Brasil website (www.avianca.com.br), via telephone at 4004-4040 (São Paulo and main capitals) or 0300-789-8160 (other locations) and travel agencies worldwide.

    About South African Airways

    South African Airways (SAA) is the leading carrier in Africa, serving 74 destinations, in partnership with SA Express, SA Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for thirteen consecutive years and the winner of ‘Best Airline staff in Africa’ for four years. SAA has been named the coolest domestic airline at the Sunday Times Generation Next Awards.

    About Avianca Brasil

    Avianca Brasil has been a scheduled carrier since 2002. Covering 22 domestic and one international destination with nearly 220 daily flights, the company transported 8.5 million passengers in 2015 on its modern fleet of 41 Airbus aircraft. As a Star Alliance member, the airline offers customers access to more than 1,300 airports worldwide through the networks of its 27 international air partners. Avianca Brasil is widely recognized for the quality of its products and services, such as free meals, individual in-flight entertainment and more legroom, in addition to its Amigo loyalty program, which has over 3.5 registered customers. For more information, please visit: www.avianca.com.br, follow @AviancaBrasil and join Avianca Brasil on Facebook.

    For media information, please contact:

    SAA Spokesperson

    Tlali Tlali

    Email: TlaliTlali@flysaa.com

    Mobile:+27 82 333 3880

    Office: +27 11 978 2298

    Web: www.flysaa.com

  • Wage Negotiations still underway at South African Airways

    JOHANNESBURG. 12 May 2016. South African Airways (SAA) is committed towards finding a speedy resolution to 2016 wage negotiations with labour unions. The airline would like to provide the following update on negotiations currently underway.

    SAA commenced wage negotiations on 11 April 2016 with four labour unions that enjoy recognition and have bargaining rights within the bargaining forum. Participating unions are National Transport Movement (NTM), South African Cabin Crew Association (SACCA), National Union of Metal Workers Association (NUMSA) and UASA, the Union. The first round of the negotiations ended on 20 April 2016 with parties agreeing to have time to review each other’s proposals.

    There were a series of subsequent meetings between the parties to the negotiations with the last meeting held on Friday, 06 May 2016.

    SAA has noted media reports suggesting that 2016 wage negotiations have deadlocked between the company and one of the labour unions citing comments made by the leadership of the company during a staff briefing last Friday that the company “has money”. Nothing could be further from the truth! Furthermore, none of the labour unions in the wage negotiations have to date formally declared a deadlock or lodged a dispute in terms thereof at the CCMA in accordance with the provisions of the Labour Relations Act. No such decision has to date been communicated to SAA.

    Comments made that SAA “has money” did not imply that the airline has now become profitable. Properly understood, the comments were limited to the extent to which the airline could maintain its operations without relying on government guarantees. Any other interpretation to the comments made was not intended and this communication seeks to clarify the airline’s position on the matter.

    The airline remains committed to negotiating in good faith with labour unions and undertakes to continue to work together with the unions to find a resolution which will constitute a reasonably meaningful response to the expectations of the employees whilst at the same time mindful to the need for the airline to remain operationally viable.

    -ends-

    About South African Airways:

    South African Airways (SAA) is the leading carrier in Africa, serving 74 destinations, in partnership with SA Express, SA Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for thirteen consecutive years and the winner of ‘Best Airline staff in Africa’ for four years. SAA has been named the coolest domestic airline at the Sunday Times Generation Next Awards.

    For media information, please contact:

    SAA Spokesperson

    Tlali Tlali

    Email: TlaliTlali@flysaa.com

    Mobile:+27 82 333 3880

    Office: +27 11 978 2298

    Web: www.flysaa.com

  • South African Airways sets the record straight on Thuli Mpshe’s suspension

    JOHANNESBURG. 10 May 2016. South African Airways (SAA) has noted with concern misleading media reports about the suspension of one of its executives and would like to set the record straight.

    The airline’s General Manager: Human Resources, Ms Thuli Mpshe has been placed on precautionary suspension by management of the company and not by the chairperson of the Board of Directors, Ms Dudu Myeni.

    SAA finds it disturbing that one daily publication made its business to mislead the public by reporting on this story on a matter-of-fact basis and did so without laying a claim to anything as a basis that Ms Myeni is behind the suspension. SAA refutes this claim as the decision to suspend Ms Mpshe was an internal management prerogative based on operational considerations as well as the airline’s code of conduct.

    SAA will not at this stage be drawn into providing the details or circumstances that led to the suspension, save to indicate that the suspension is pending the finalization of the allegations involving the conduct of Ms Mpshe in her capacity as the executive responsible and/or accountable for human resources.

    The allegations against Ms Mpshe are of an extremely serious nature and warrant a proper investigation with unfettered access to information and potential witnesses to enable SAA to make informed decisions and to afford Ms Mpshe an opportunity to reflect on the situation.

    SAA confirms that Marc Cavaliere has tendered his resignation and is serving notice until the end of June. Mr Cavaliere was a regional manager responsible for the Americas. He was not one of the executives as suggested by the daily publication today. His departure is based on personal choices that present growth prospects for his career.

    In all positions where executives have left, the airline has been able to appoint second tier managers who have competently discharged their duties. Notwithstanding, proper recruitment process are being followed to fill the vacant positions in line with the airline’s human resource policy on recruitment and appointment.

    As a State-owned company, SAA remains committed to good governance and will not blur the lines on management executive responsibility and oversight function the Board of Directors has over management. In any event, this is part of the Board’s fiduciary responsibilities.

    -ends-

    About South African Airways:

    South African Airways (SAA) is the leading carrier in Africa, serving 74 destinations, in partnership with SA Express, SA Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for thirteen consecutive years and the winner of ‘Best Airline staff in Africa’ for four years. SAA has been named the coolest domestic airline at the Sunday Times Generation Next Awards.

    For media information, please contact:

    SAA Spokesperson

    Tlali Tlali

    Email: TlaliTlali@flysaa.com

    Mobile:+27 82 333 3880

    Office: +27 11 978 2298

    Web: www.flysaa.com

  • Voyager soars as it exceeds 7.8 billion mile earnings and 5.7 billion mile spending milestones

    Johannesburg: 3 May 2016. South African Airways’ loyalty programme Voyager is fast becoming the continent’s leading loyalty programme with 15,000 Miles being issued every minute and 10,000 Miles being redeemed simultaneously during the past 12 months.

    These milestones come as Voyager celebrates 15 months since its strategic changeover from a distance travelled to revenue-spend earning structure for SAA-operated flights.

    In 2015 the programme was fundamentally changed to become Africa’s first revenue-based airline loyalty programme. The two most important changes at the time were to issue members with Miles based on the ticket price (base fare and fuel levy) rather than the distance travelled and to allow members to spend their Miles on any available ticket price (base fare and fuel levy) for flights operated by SAA.

    “Member research has shown that the growth in both earning and spending of Miles is directly attributable to the positive changes made in both product and service levels over the past 15 months,” says Suretha Cruse, SAA Executive Customer Loyalty. Members are issued with 1 Mile for every R 1,60 spent on SAA-operated flights and members enjoy a minimum return of 5% for SAA-operated flights based on their SAA spend. “SAA Voyager is already the largest airline loyalty programme on the continent with ambition now set on becoming the largest on the continent with the widest reward base.” She adds that growth in active membership has also grown with an annual aggregate exceeding 14%.

    The introduction of the popular JourneyBlitz redemption seat sales, where members enjoy discounts of up to 85% on SAA-operated flights, confirms the programme’s resolve to offer products that build loyalty and goodwill to the benefit of their valued members. For these Awards, members are required to pay separately for tax, regulated charges and fuel levy.

    Cruse adds that Voyager plans to actively recruit new members this year. “Growth objectives span across all aspects of the programme with new signups at the top of our agenda.” Attractive adjustments in non-airline redemption options have seen SAA Voyager members enjoy returns of between 2.5% and 5% based on their SAA spend. “We plan additional product enhancements that will see part cash part mile payments launched where members can use Miles to settle any portion of their journey,” says Cruse. “SAA Voyager has and will continue to take shape against the needs of our members to increase regional relevance while commercially expanding to both match and achieve against our strategic objectives.” SAA Voyager’s growth path remains directly aligned to the LTTS (Long-Term Turnaround Strategy.) of SAA.

    -ends-

    About SAA Voyager

    South African Airways (SAA) Voyager is a loyalty programme owned by SAA (SOC) Limited and serves as the frequent flyer programmes for: SAA; SA Express (SOC) Limited; and Airlink Proprietary Limited. Mango (SOC) Limited, SAA’s wholly owned low cost carrier, is a high customer value ranked redemption partner of the programme.

    Launched during 1994, the programme offers its more than 2.5 million members earning and spending of Miles (the programme’s reward currency) from 67 programme partners. The programme boasts more than 39 airline partnerships, including the Star Alliance global network which gives members access to more than 1 300 destinations in 190 countries. The evolution of SAA Voyager has seen the programme expanding from being a traditional frequent flyer programme, by diversifying its offering to include more than 28 non-airline partners in categories ranging from travel-related to lifestyle, retail, property, and financial services; delivering on its promise to become forever part of their members’ journeys. SAA Voyager is dedicated to upholding the same high standards of customer service excellence today and in the future, as it has for decades.

    SAA Voyager programme partners gain access to a rich partner network and one of the biggest loyalty databases on the continent, which has proven to translate to increased revenues and enhanced customer retention.

    Voyager’s unique selling points:

    • Voyager gives members access to the Star Alliance global network, allowing wide options for earning and redeeming of Miles and lounge access for Star Gold members.
    • The programme offers multi-tier membership levels: Blue, Silver, Gold, Platinum and Lifetime Platinum, of which the latter is unique and the most coveted status in the airline industry.
    • Members can extend their expiring Miles year after year by accruing a minimum of 6,000 SAA Miles. A partner or spouse can get a Gold Card for Lifetime Platinum on meeting required annual mileage thresholds.
    • Dynamic redemptions on SAA-operated flights, with conversion of Miles to cash to pay for base fare and fuel levy.
    • Additional benefits for higher tier members include: lounge access with guests; chauffeur driven service with companions; extra baggage allowance; tier-based bonus Miles; priority waitlist; pre-seating with access to preferred seating; exemption from paying for chargeable seats for Lifetime Platinum and Platinum members; and preferential / priority check-in, airport standby, boarding and baggage handling, based on tier status.
    For media information, please contact:
    SAA Spokesperson

    Tlali Tlali

    Email: TlaliTlali@flysaa.com

    Mobile:+27 82 333 3880

    Office: +27 11 978 2298

    Web: www.flysaa.com

  • South African Airways Cargo Named Amongst the Top Three African Airlines at the Air Cargo News Awards 2016 in London

    Johannesburg – 28 April 2016, South African Airways Cargo (SAA Cargo) named amongst the top three African Airlines at the Air Cargo Airline of the Year Awards 2016 in London.

    The Awards were organised by Air Cargo News and are an annual Gala event where the air cargo industry gather to recognise the very best of the industry across 14 categories. SAA Cargo participated in the African Cargo Airline category. “Getting recognition from industry at the event of this magnitude makes us feel proud as an African Airline. We will work harder to strengthen our presence in Africa and beyond,” said Mr Tleli Makhetha, SAA Cargo’s GM.

    The airfreight industry Awards were presented by TV celebrity Gyles Brandreth. It was attended by more than 400 people who had flown in from all over the world to attend the ceremony, held at the Lancaster London Hotel.

    The airline awards are based on the voting results of more than 18,000 supply chain professionals over a two-month period. Shippers, the beneficial owners of the goods, and their logistics partners were asked to vote on the publication’s website for the airline that provided the best overall customer experience and for the best service provider in each region.

    Mr Makhetha said, “We are very proud of this recent achievement as this comes at the back of the African Cargo Airline of Year Award we bagged in 2015 at Air Cargo Africa Awards. Thank you to our customers who have remained loyal to our business for many years and we are resolute in our endeavour to prioritise them.”

    -ENDS-

    About South African Airways Cargo:

    SAA Cargo is a division of South African Airways focusing on airfreight movement worldwide. The division uses dedicated cargo aircraft as well as belly space on SAA’s passenger flights for cargo carriage. SAA Cargo prides itself for providing effective and time-sensitive airfreight solutions for its varied customers. In addition to offering an ad hoc charter service for more urgent deliveries; SAA Cargo reliably transports, among others, general cargo, perishables, mail, livestock, vulnerable and valuable cargo across the world.

    About South African Airways:

    South African Airways (SAA) is the leading carrier in Africa, serving 74 destinations, in partnership with SA Express, SA Airlink, and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for thirteen consecutive years and the winner of ‘Best Airline staff in Africa’ for four years. SAA has been named the coolest domestic airline at the Sunday Times Generation Next Awards.

    Issued by SAA Group Corporate Affairs

    For more information, please contact:
    SAA Cargo Communications

    Thola Nzuza (Ms)

    Tel: +27 11 978 5943

    Mobile: +27 83 376 9297

    Email: TholaNzuza@flysaa.com

    For media information, please contact:
    SAA Spokesperson

    Tlali Tlali (Mr)

    Email: TlaliTlali@flysaa.com

    Mobile: +27 82 333 3880

    Office: +27 11 978 2298

    Digital

    Website: www.flysaa.com

    Twitter: @flysaa

  • South African Airways Celebrates a Decade as Member of Global Airline Network

    JOHANNESBURG. 20 April 2016. South African Airways this month celebrates a decade as member of Star Alliance, the world’s longest serving and most experienced global airline alliance. SAA was the first African airline to join the global network in 2006, providing other Alliance partners access to SAA’s extensive route network within South Africa and into the rest of the African continent.

    “South African Airways gave Star Alliance a first and strategic/prominent foothold in Africa, which today is recognised as one of the most significant growth markets for international trade and aviation,” said Star Alliance CEO, Mark Schwab. “We congratulate the airline on its 10 year anniversary as part of the Star Alliance family, thank its staff for serving Star Alliance customers well every day for a decade and look forward to continued fruitful co-operation in the years to come.”

    Star Alliance was founded with five member airlines in 1997. Today its membership totals 28, including three strong airlines in Africa. SAA’s membership in the Alliance offers its customers a host of advantages, ranging from access to the extended (Alliance) global network to worldwide benefits such as lounge access for passengers travelling in Business Class or with Voyager Lifetime Platinum, Platinum, or Gold status, which equates to Star Alliance Gold status.

    “Star Alliance members offer our customers the assurance that when they fly with SAA, or any of the member airlines, they fly with airlines that adhere to certain standards as part of their high value offering to the customers they serve,” says Tlali Tlali, SAA Spokesperson.

    “Our decade long membership is a major achievement and the anniversary comes at a time where the Alliance has reached a high level of maturity. We remain focused on increasing our participation in the Alliance to ensure that we extract the fullest possible value from our membership for our airline and for our customers,” says Tlali.

    Member airlines of the Alliance, offer an agreed set of aligned customer benefits and products at defined quality standards across the entire network. The member airlines’ success in satisfying their customers is measured on a regular basis, in part by the use of an on-line survey mailed to frequent flyers, calling for feedback on overall satisfaction of their travel experience, including on customer touch points such as boarding, departure, baggage handling, and other services.

    “We constantly strive to improve on these touch points across our business, and welcome the Quality Initiative project by Star Alliance. “The project continually analyses customer satisfaction regarding all products and services of Star Alliance along the travel experience (as well as the individual performance of each member airline) and customers’ fulfilment of the Star Alliance promise,” elaborates Tlali.

    In addition, there are other compliance requirements to ensure that SAA and other member carriers comply with various high and strict safety, maintenance, and passenger service standards, and other requirements set by the international regulatory organisations such as IATA.

    “It is a matter of immense national pride that SAA remains a valued member of Star Alliance, maintaining exceptionally high international standards and contributing to the success of the Alliance.

    “Established as the first truly global airline network to offer worldwide reach, recognition, and seamless service to the international traveller, Star Alliance has grown to have a presence in more than 192 countries, serving 1, 330 airports with 18, 500 daily departures. This is such a compelling value proposition and a truly comprehensive offering to our customers,” concludes Tlali.

    Star Alliance’s acceptance by and contribution to the aviation market landscape has been recognised by numerous industry awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax.

    -ENDS-

    Issued by SAA Group Corporate Affairs

    About South African Airways:

    South African Airways (SAA) is the leading carrier in Africa, serving 74 destinations, in partnership with SA Express, SA Airlink, and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for thirteen consecutive years and the winner of ‘Best Airline staff in Africa’ for four years. SAA has been named the coolest domestic airline at the Sunday Times Generation Next Awards.

    About Star Alliance

    The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition, and seamless service to the international traveller. Its acceptance by the market has been recognized by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Adria Airways, Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Avianca Brasil, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, Turkish Airlines, THAI and United. Overall, the Star Alliance network currently offers more than 18,500 daily flights to 1,330 airports in 192 countries.

    For media information, please contact:
    SAA Spokesperson:

    Tlali Tlali

    Email: TlaliTlali@flysaa.com

    Mobile: +27 82 333 3880

    Office: +27 11 978 2298

    Web: www.flysaa.com

    Star Alliance Press Office:

    Email: mediarelations@staralliance.com,

    Tel: +49 69 96375 183,

    Fax: +49 69 96375 683

    Web: www.staralliance.com

  • South African Airways cancels flights to and from Lilongwe Kamuzu International Airport

    JOHANNESBURG. 15 April 2016. South African Airways (SAA) has advised customers that its flights to and from Lilongwe Kamuzu International Airport in Malawi have been cancelled for today.

    The cancellation is due to the change of category status and resultant conditions which are currently not compatible with prescribed operational requirements for SAA to continue its scheduled services to and from Lilongwe.

    “We operate within a highly regulated industry and must always ensure compliance with the prescribed requirements set out by the regulating authorities. We would like to assure our passengers that this decision was taken in their best interest and that of the airline. We regret any inconvenience to our customers as a result of the cancellation, and affected travellers will be offered all possible assistance to minimise the impact of this inconvenience,” says Tlali Tlali, SAA Spokesperson.

    Customers are also encouraged to visit the SAA website www.flysaa.com for all flight updates and or flight cancellations. The supporting information will be updated on the Flight Status menu tab.

    Cancelled flights

    Friday, 15 April 2016

    • SA 170 from Johannesburg (JNB) to Lilongwe (LLW)
    • SA 171 from Lilongwe (LLW) to Johannesburg (JNB)

    Assistance will be provided to all ticketed passengers holding a South African Airway’s Ticket (only) via any SAA Call Centre, City Travel Office or dedicated Travel Agent with the following conditions.

    Rebooking Conditions applicable

    • Rebook onto another South African Airways flight for a later date at no extra charge and subject to availability of the same booking class
    • Change of cabin will not be permitted
    • Change of routing will not be permitted
    • This policy is applicable to South African Airways flights only, issued on SA (083) ticket stock and not on separate tickets of other airlines
    • Tickets must be re-issued on/before 22 April 2016
    • Travel must commence on/before 22 April 2016 Contact details South African Airways Call Centre
    Contact details

    South Africa :

    Johannesburg | 27 (0) 11 978 1111 or 0860 606 606

    Malawi: Lilongwe | 265 1 772 242

    For media information, please contact:

    SAA Spokesperson

    Tlali Tlali Email:

    TlaliTlali@flysaa.com

    Mobile:+27 82 333 3880

    Office: +27 11 978 2298

    Web: www.flysaa.com

  • South African Airways’ in-flight magazine, Sawubona, awarded as first in its class

    JOHANNESBURG. 13 April 2016. Sawubona, the in-flight magazine of South African Airways (SAA), the leading airline on the African continent, scooped the award for Africa’s leading in-flight magazine for the second year in a row.

    The award for Africa’s leading in-flight magazine was made at the World Travel Awards™ in Zanzibar, Tanzania, this past weekend and received by Ndalo Media, publishers of the magazine.

    World Travel Awards™ is voted for by travel and tourism professionals worldwide. In the category for in-flight magazines Sawubona competed with inflight magazines from across the continent. “We are proud that Sawubona, our in-flight magazine received this award for the second year in a row which recognises and confirms that South African Airways is committed to excellence,” says Tlali Tlali, SAA Spokesperson.

    Ingrid Wood, editor of Sawubona, a high-end, glossy publication said on receiving the award: “We are super thrilled with this accolade which we dedicate to the creative and hard-working teams at Ndalo Media and SAA Group Corporate Affairs responsible for putting the magazine together. It’s a pleasure and an honour to edit a proudly African brand that tells the story of Africa, the African way.”

    On the win, Khanyi Dhlomo, CEO of Ndalo Media, said: “Winning this award for the second year running is an honour for Ndalo Media and affirms our positioning as a world-class publisher that aims to positively impact lives through compelling and engaging content across various platforms. We’re also grateful to the SAA Group Corporate Affairs team for their support and unwavering commitment to excellence. This award would not have been possible without them.”

    Sawubona has informed and entertained travellers for almost two decades with news and information on the airline and the destinations it serves.

    Other awards SAA has already received this year are: The airline was named “Best Airline in Africa” and “Best Business Class to Africa” in the annual Best in Business Travel Awards survey by readers of Business Traveler Magazine. The Best in Business Travel Awards distinguishes the achievements of the most deserving organisations in the business travel industry and the readers of Business Traveler Magazine have selected SAA among a variety of top travel products and services.

    SAA also retained its 4-Star ranking for the 14th consecutive year demonstrating that the airline’s place in the global aviation world is secure. The ranking was done by aviation experts Skytrax, whose name is associated with Quality Excellence throughout the world by the air transport industry, after detailed product and service standards audits throughout the airline in November 2015. This process is not connected to any customer ratings.

    -ends-

    About South African Airways:

    South African Airways (SAA) is the leading carrier in Africa, serving 74 destinations, in partnership with SA Express, SA Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for thirteen consecutive years and the winner of ‘Best Airline staff in Africa’ for four years. SAA has been named the coolest domestic airline at the Sunday Times Generation Next Awards.

    For media information, please contact:

    SAA Spokesperson

    Tlali Tlali

    Email: TlaliTlali@flysaa.com

    Mobile:+27 82 333 3880

    Office: +27 11 978 2298

    Web: www.flysaa.com

  • South African Airways celebrates 25 years of flying to Nairobi, Kenya

    South African Airways (SAA), the leading carrier on the African continent, celebrates 25 years of flying to Nairobi, the airline’s first East African destination. SAA was the first African Airline to operate between Johannesburg and Kenya when it introduced two weekly flights between Johannesburg and Nairobi in 1991. Kenya was also the airline’s first East African operation.

    From modest beginnings SAA’s Kenyan operations have grown steadily through the years. Today the airline operates 11 flights per week between Johannesburg and Nairobi, the capital city of Kenya and the largest city in East Africa, also popularly known as the “Green City in the Sun”.

    Nairobi is surrounded by several expanding villa suburbs and is famous across the world for the Nairobi National Park, the world’s only game reserve found within a major city, host to a wide variety of wildlife.

    “From South Africa most of our customers travel for business, with some travelling to Kenya to experience the world renowned Masai Mara migration of wildlife and the beautiful sun drenched white sand beaches. Kenyans travel to South Africa not only for business, but for leisure as well as to visit friends and relatives. Many Kenyan parents are sending their children to study in South Africa,” says Jane Ngaira, SAA country manager in Kenya.

    The route is operated by SAA’s new A320 aircraft with capacity for 24 seats in business class and 114 in economy class. The A320 is one of the latest aircraft in the SAA fleet and it offers comfort and ample legroom. Recently SAA introduced the innovative offering of Samsung tablets on board as a way of improving in-flight entertainment to business class customers within the region. Nairobi was among the first destinations to enjoy this service.

    Tourism initiatives by SAA and SA Tourism have positioned South Africa as one of the top holiday destinations for Kenyans, with over 15,000 Kenyans visiting South Africa annually. South African companies are well represented in Kenya in the banking, insurance, pharmaceutical and engineering sectors. “The Johannesburg to Nairobi route is key to SAA’s network in East Africa due to its profitable contribution to the total network and its importance in connecting Kenya to the USA, South America and Southern Africa,” says Austin Nyawara, SAA Regional Manager East Africa and the Middle East.

    Johannesburg Nairobi Johannesburg schedule:

    Flight Number Day of the week Departs Arrives
    SA184 Daily Johannesburg 10h10 Nairobi 15h05
    SA185 Daily Nairobi 15h55 Johannesburg 19h00
    SA180 Tuesday,Thursday,Saturday,Sunday Johannesburg 15h40 Johannesburg 20h35
    SA181 Monday,Wednesday,Friday,Sunday Johannesburg 08h45 Nairobi 11h50

    About South African Airways:

    South African Airways (SAA) is the leading carrier in Africa, serving 74 destinations, in partnership with SA Express, SA Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for thirteen consecutive years and the winner of ‘Best Airline staff in Africa’ for four years. SAA has been named the coolest domestic airline at the Sunday Times Generation Next Awards.

    For media information, please contact:

    SAA Spokesperson

    Tlali Tlali

    Email: TlaliTlali@flysaa.com

    Mobile:+27 82 333 3880

    Office: +27 11 978 2298

    Web: www.flysaa.com

  • South African Airways supports drive to promote local tourism

    JOHANNESBURG. 5 April 2016. South African Airways, the leading carrier on the African continent, has thrown its weight behind tourism authorities, destination marketing organisations and travel and tourism trade show hosts in an effort to stimulate the growth of tourism to and in the country.

    Through its participation at the World Travel Market® Africa (WTM® Africa), a fast growing inbound and outbound travel and tourism show, which takes place from 6 until 8 April at the Cape Town International Convention Centre (CTICC), SAA supports the Department of Tourism’s objective to further stimulate Business and Leisure tourism to South Africa.

    “We have seen an upsurge in tourists interested in travelling to South Africa due to a combination of factors such as the exchange rate advantages to travellers from   countries such as Germany and the United Kingdom. South Africa is also, besides the value for money on offer, a destination which offers a host of natural and historic attractions. Stimulating tourism has the added effect that it helps with job creation,” says Tlali Tlali, SAA Spokesperson.

    In South Africa, SAA will be assisting in bringing a vast selection of visitors, hosted buyers and media from around the world to Thebe Reed Exhibitions’ WTM® Africa exhibition, where the airline will also be exhibiting and promoting its product to the International Trade. In 2015 WTM® Africa welcomed 4,127 industry professionals, buyers, media and travel trade professionals from across the continent and worldwide and is set to see a further increase this year.

    “SAA offices in all the countries where we operate, in Africa and globally, are intensely involved in promoting tourism to South Africa through a variety of activities and by participating in tourism trade exhibitions both in South Africa and in other parts of the world. Recently, a group of media and well known personalities from West Africa (Nigeria, Ghana) visited South Africa to familiarise themselves with the country to highlight leisure experiences that appeal to West African consumers. This coincided with the launch of SAA’s flights to Abuja, Nigeria,” he added.

    From East Africa, in partnership with SA Tourism, SAA representatives and travel agents participated in an educational trip to South Africa to expose them to the ever developing dynamic destination, product South Africa.

    International highlights were the World Travel Market in London which is different to the SA WTM with a focus on growing tourism to South Africa from the United Kingdom and indeed from the rest of Europe. This was supported by a roadshow and press events across the UK, blogger trips to South Africa, and a giant outdoor consumer event in London to showcase the incredible diversity and value the country has to offer.

    SAA North America launched the Go See Southern Africa campaign to create awareness of the great destinations and great value that is offered throughout Southern Africa for tourists from North America. This region also hosts the annual Africa Showcase (in its eighth year) for travel agents and tour operators throughout the U.S. and Canada, where about 30 suppliers from destination tourism organisations, hotels, safari lodges and tourism services throughout Africa promote tourism to Africa.

    -ends-

    About South African Airways:

    South African Airways (SAA) is the leading carrier in Africa, serving 74 destinations, in partnership with SA Express, SA Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for thirteen consecutive years and the winner of ‘Best Airline staff in Africa’ for four years. SAA has been named the coolest domestic airline at the Sunday Times Generation Next Awards.

    For media information, please contact:

    SAA Spokesperson

    Tlali Tlali

    Email: TlaliTlali@flysaa.com

    Mobile:+27 82 333 3880

    Office: +27 11 978 2298

    Web: www.flysaa.com

  • South African Airways and SAFA clarify sponsorship reach

    JOHANNESBURG. 24 March 2016. South African Airways (SAA) and the South African Football Association (SAFA) wish to clarify the sponsorship reach of the sponsorship deal announced yesterday.

    The sponsorship agreement secures the South African national carrier as the official airline for Bafana Bafana for a period of five years.

    Following a news conference to announce this deal the parties wish to clarify the reach of the partnership.

    After the announcement yesterday of the partnership between SAFA and SAA, the two partners would like to clarify that whilst SAA acquired sponsorship rights for Bafana Bafana, the value in kind sponsorship for SAFA / Bafana Bafana will allow SAFA to spread the benefits across to all National Teams – thus fulfilling aspects of Vision 2022 in developing the game of football at all levels.

    Issued jointly by South African Airways and SAFA.

    For media information, please contact:

    SAA Spokesperson

    Tlali Tlali

    Email: TlaliTlali@flysaa.com

    Mobile: +27 82 333 3880

    Office: +27 11 978 2298

    Web: www.flysaa.com

    SAFA: Head of Communications

    Dominic Chimhavi

    Email: dominic.chimhavi@safa.net

    Mobile: +27 71 332 9886

  • SOUTH AFRICAN AIRWAYS PUTS AFRICA ON SALE FOR

    SPRING AND SUMMER TRAVEL SEASON

    Great low fares from Washington, DC & New York to select destinations in Africa from $939.00 * (restrictions apply)

    Fort Lauderdale, FL (March 24, 2016) - South African Airways (SAA), the national flag carrier of South Africa and Africa’s most awarded airline announces new low fares to select destinations throughout Africa for the spring and late-summer travel seasons. Sale fares start at $939.00 * round-trip (restrictions apply) from Washington, DC-Dulles to Accra, Ghana and from New York-JFK to Johannesburg, South Africa starting at $1,149.00* round-trip (restrictions apply). Fares are available for purchase through March 31, 2016, for travel from April 1 - May 31, 2016 and August 11 – September 12, 2016.

    SAA is also offering sale fares to Cape Town, Durban, Port Elizabeth, and East London in South Africa. These fares are also available at slightly higher levels from originations in other U.S. cities including; Boston, Chicago, Dallas/Fort Worth, Denver, Houston, Los Angeles, Phoenix, San Diego, San Francisco and Seattle.

    “With these low sale fares, now is a great time to plan a vacation of a lifetime to Africa or to fly home to visit family and friends,” said Marc Cavaliere, executive vice president, the Americas for South African Airways. South Africa, in particular, has been named as one of the most affordable places in the world to visit in 2016, with the extremely favourable exchange rate to the U.S. Dollar. There is no better, faster or more affordable time to fly to South Africa or explore the African continent than with SAA.”

    South African Airways is one of the world’s most awarded airlines, having been honored as “Best Airline in Africa” for 13 consecutive years by Skytrax. On-board, SAA provides an inflight experience designed for pure comfort for long-haul travel. Our customers enjoy fully-flat seats in Premium Business Class, industry-leading legroom in Economy Class, gourmet cuisine and a selection of complimentary spirits and award-winning South African wines and generous checked baggage allowance. Also included are individual audio / visual entertainment systems that deliver an extensive menu of first-run movies and music choices. Via our Johannesburg hub, SAA links the world to dozens of cities and destinations across Southern Africa and the Indian Ocean islands.

    Other low fares are also available to many other destinations throughout SAA’s extensive route network on the African continent for similar travel periods. For additional information and reservations, travelers should visit www.flysaa.com ,call SAA Reservations at 1-(800) 722-9675 or call their professional travel consultant.

  • South African Airways scores brilliant goal with new sponsorship deal

    JOHANNESBURG. 23 March 2016. South African Airways (SAA), the leading carrier on the continent, has scored a brilliant home goal by clinching a sponsorship deal with Bafana Bafana, the South African Men’s Senior National Team, popularly known as Bafana Bafana.

    The sponsorship agreement which secures the South African national carrier as the official airline for Bafana Bafana for a period of five years, was a “brilliant goal scored to the benefit of the airline and the national soccer team, two proudly South African institutions,” said Ms Dudu Myeni, SAA Chairperson.

    Also present at the signing ceremony was SAA Board member Ms Yakhe Kwinana, Mr Musa Zwane, SAA Acting CEO, Mr Dennis Mumble SAFA CEO, Mr Mzwandile Maforvane, the Chairperson of the SAFA Commercial and Television Advisory Board, Ephraim "Shakes" Mashaba Bafana Bafana Head Coach with the full contingent of the Bafana Bafana squad in attendance. The team is currently in camp as they prepare for the upcoming match with the Indomitable Lions of Cameroon in the first leg 2017 AFCON qualifier on 26 March in Cameroon.

    The agreement was signed between SAA and SAFA, at SAFA House, Nasrec, headquarters of SAFA, with the 2010 World Cup Final Stadium soccer bastion proudly standing by to oversee soccer history in the making.

    “This premium partnership allows SAA to join the ranks of global corporates as a premium partner of our country’s Men’s Senior National Team and is nothing less than a hat-trick for South African Airways, as it covers the three crucial elements for partnerships in that it offers the airline commercial benefits; partner engagement and marketing platforms; and fulfils the airline’s mandate to support the country’s developmental objectives,” said Myeni.

    “Many synergies exist between the two brands as both fly the national flag and warm the hearts of millions of South Africans. SAA, as the leading carrier on the continent in partnership with Bafana Bafana, the pride of the nation, shows our support for a sport which cuts across cultures. Sport has long been one of our nation’s most unifying elements.

    “This partnership will further secure SAA in the hearts of all South Africans and improve top of mind brand awareness among consumers. Football is the most popular sport in the world and in South Africa more than three million active football players follow over 10,000 clubs with fanatic enthusiasm every week,” said Myeni.

    The partnership provides SAA branding opportunities on the team training kit, casual wear and stadium advertising during Bafana Bafana games and all other national team squads.Over and above this, SAA will have access to national team players for specific SAA events and match tickets to Bafana Bafana home games.

    “Our relationship with the national team goes way back to 1996 when we were one of the forces behind Bafana Bafana when they lifted the CAF African Nations Cup on home soil in 1996 and the triumphant calls, “Ndizani Bafana-Bafana, Ndizani” could be heard loudly in the Stadium. Our new partnership revives those fond memories and serves to illuminate the team’s success path. The hopes of reviving the fortunes of the national team with the national carrier and all South Africans fully behind them are even greater,” Myeni concluded.

    “The recent successes by youth teams provide a solid foundation and augur well for Bafana Bafana future prospects in world football”.

    “It is quite significant that both of these national assets will now work in partnership again to keep the flag of Brand South Africa flying high all around the world,” said Mumble.

  • South African Airways resumes flights to Douala after airport reopens

    JOHANNESBURG. 22 March 2016. South African Airways, the South African national flag carrier, has resumed flights to the Douala International Airport in Cameroon following the reopening of the airport effective 21 March 2016.

    The re-opening of Doula airport for scheduled passenger operations has been confirmed by the Civil Aviation Authority of Cameroon.

    SAA’s four weekly flights from Johannesburg to Libreville (Gabon) and onwards to Douala in Cameroon will operate as per the normal schedule to Douala after operations were rerouted during the Douala airport closure time to Yaoundé.

    “We would like to apologise to our customers for any inconvenience caused during the closure of the Douala airport and would like to assure them that our operations are now back as per the previous Douala schedule,” says Tlali Tlali, SAA Spokesperson.

  • South African Airways rolls out Samsung tablets on board selected African routes

    JOHANNESBURG 22 March 2016. South African Airways (SAA) will be rolling out the offer of Samsung tablets on board as a way of improving in-flight entertainment to business class customers travelling on selected short haul regional flights.

    “Following the launch of this offering in September last year on the Mauritius route, customers have shown a keen interest in this innovation which we are now rolling out to our Nairobi, Kenya route after the successful uptake on Mauritius. We will continue to roll out additional routes after our Nairobi trial, while we continue to monitor customer satisfaction,” says Kim Thipe, SAA Head of Marketing.

    SAA customer service surveys show that in-flight entertainment is a key factor when it comes to customer satisfaction and can add tremendously to how much travellers enjoy a flight. The 500 Samsung tablets are pre-loaded with South African, African and international content that can be used to read magazines, watch movies, listen to music and play games. Cabin crew are able to distribute the devices, once in-flight and collect the tablets prior to landing for safe keeping.

    “Executive travellers demand an in-flight multimedia system that replicate, or even transcend, the experience they have on the ground. We therefore implemented this project last year to provide in-flight service on selected flights longer than three where limited in-flight entertainment was on offer to enhance the overall experience,” says Thipe.

    “Tablets have proven very popular with customers, who found it more practical and convenient to be in control of their audio and visual experience,” says Menon Ramasawmy, SAA Manager Mauritius and Indian Ocean Islands.

    “Samsung’s relationship with SAA enables us to showcase the comfort and, accessibility advantages that a Samsung tablet offers travellers. We are excited that SAA is now also expanding this service to other African routes. This initiative confirms Samsung’s philosophy that technology is meaningless unless it is placed in the hands of consumers and as such, our tablets provide SAA business travellers with technology tools that enhances their travel experience,” said Michelle Potgieter, Director of Corporate Marketing and Communications at Samsung Electronics SA.

    “In partnership with SAA, we have customised the tablet content to meet the specific and unique requirements of their business class passengers,” adds Potgieter.

    Today, more corporate companies are partnering with technology firms to increase and enrich customer experiences and therefore, their value proposition. SAA, together with Samsung and Microsoft, developed the customised application for regional flights, and as result of this collaboration, travellers will now be able to access information anywhere, conveniently and benefit from a range of applications including the some of the latest magazines, TV programmes and movies.

    Selected new generation aircraft also make provision for the tablet to be conveniently placed in a slot in the back of the seat, and equipped with a charging point.

  • South African Airways’ partnership with Miss South Africa unlocks brand ambassador opportunities

    JOHANNESBURG. 17 March 2016. South African Airways (SAA), the national carrier of South Africa, will through its partnership with Miss South Africa, another legendary brand on the South African landscape, unlock brand ambassador opportunities.

    Miss SA will - as SAA’s Brand Ambassador - participate in SAA’s activities, particularly those of a corporate social investment nature, where the airline gives back to the communities it serves, as charitable causes largely benefit from Miss SA’s patronage.

    “During her tenure Miss SA will support and promote SAA route network and brand by travelling exclusively on SAA on those routes where the airline has a presence or operations. This is a massive endorsement by such a prestigious brand that has a huge national appeal and support,” said Tlali Tlali, SAA spokesperson.

    This year marks the second for SAA as the official airline for Miss SA. Miss SA for 2015 Liesl Laurie, last year participated in SAA’s Nelson Mandela send-off event for the Trek4Mandela Expedition, where an intrepid group of mountain climbers climbed Mount Kilimanjaro to raise funds in support of improving the lives of young girls across Africa.

    The Trek4Mandela Expedition formed part of the annual International Nelson Mandela Day celebrations on 18 July, where people pledge their support to Mandela Day initiatives across the globe in celebration of the life of South Africa’s former statesman and global icon for peace.

    The sponsorship is in partnership with Sun International, the license holder of the Miss South Africa pageant, due to brand synergy between the airline, as the national flag carrier and the pageant, as typically South African.

    “We thank the outgoing Miss SA for her support and wish the contestants all the luck for their big night,” Tlali concluded.

  • Make your move early - South African Airways advises customers of ways to ease peak period travel

    JOHANNESBURG. 16 March 2016. South African Airways (SAA) shares tips with customers for easing travel during the upcoming peak travel period.

    SAA’s flights over the upcoming two long weekends, in celebration of Human Rights Day on 21 March and the Easter Weekend 25 – 28 March are proving to be popular and are experiencing high demand across its route network. This is traditionally a time when many people travel by air, and the airline advises its customers to take precaution by making their bookings and other travel plans as far in advance as possible to avoid disappointment. “The number of passengers rises steeply over peak travel times so it is worth taking the time to empower yourself with knowledge to ensure you get the best possible travel experience,” says Tlali Tlali, SAA Spokesperson.

    Notify the airline in good time if you have special needs. Whether it’s dietary needs or passengers with reduced mobility, SAA needs to make arrangements and, if necessary, ensure dedicated staff is on hand.

    Unaccompanied minors, in particular, should be booked as such in order for the appropriate assistance to be rendered to them when they travel. We maintain a specific ratio of unaccompanied minors per flight in accordance with the Civil Aviation rules and regulations hence the need for the airline to know who these young travellers are in advance. It is advisable and preferable to make bookings for these young travellers by phone booking because of the specific requirements that cannot be fulfilled online. Remember young passengers travelling to any International or Regional destination must present an unabridged birth certificate and consent from parents if travelling alone or with one parent or a guardian. Refer to the Department of Home Affairs website for more information.

    Allow plenty of time. Factor in extra time as travel times could be affected by anything from traffic flow getting to the airport, refurbishments or changes at the airport, to facilities constraints and queues at check-in counters and security gates could be longer than usual. Online and mobile check-in speeds up the process. Check which parking area is closest to the terminal and use self-service check-in machines located in the parking bays’ pay-points or in the departure terminals. Even if you have checked in online, you need to be at the boarding gate on time and it might be quite a walk from the security checkpoint. Remember that SAA’s domestic flights departing out of OR Tambo International Airport will be closing 40 minutes before departure as from 1 April.

    Understand the terms of your ticket fare and your class of travel. Ensure you understand the terms and conditions of your ticket in case you may have to make alternative arrangements. It may become necessary to consider taking out appropriate travel insurance.
    Ensure that you hand luggage adheres to the stipulated measurements to avoid additional costs. The authorities strictly enforce the regulations to ensure compliance by all parties. Should you wrap your bags at the airport, it’s best to have them weighed and accepted first to avoid having to break the wrapping should the bag be over the allowed weight. Familiarise yourself with what “valuable” items are, as these should not be packed, but must be kept under your own care.

    Some large packages cannot be taken as luggage such as large appliances (microwaves and televisions) which must be shipped as cargo. Please contact your freight agent or South African Airways Cargo.

    Carry the appropriate documents and make copies. Ensure you have your ticket or e-ticket, and that your visa/s and vaccination records are in order for international travel. It is important to check each country’s requirements; as some countries will not permit a temporary passport. Remember that the name and surname issued on your e-ticket must match all travel documents.

    We wish our customers pleasant and safe travels and we thank you all for your continued support and patronage.

    For more travel information please visit the SAA website www.flysaa.com

  • South African Airways Voyager members can donate Miles to charities

    Johannesburg. 11 March 2016. Members of South African Airways’ frequent flyer programme Voyager can donate Miles which are due to expire to a number of charities.

    “Some of our Voyager members’ Miles are due to expire on 31 March 2016, and we encourage our members to redeem Awards timeously. Members who would like to donate their Miles to a good cause prior to expiry, can do so by donating it to a charity organisation. The charity organisations we support are the Reach For A Dream Foundation, Wings and Wishes and the World Wide Fund For Nature,” says Suretha Cruse, the executive for SAA customer loyalty.

    A minimum of 6 000 Miles can be donated to any of these three charity organisations. A total of 8 063 237 Miles were donated since 1 April last year until 29 February 2015.

    SAA Voyager has supported the Reach for a Dream Foundation since 1996, a foundation which encourages children to use their dreams to fight life-threatening illnesses. Many of the dreamers want to fly, see the sea, or even go to Disney World. The Reach for a Dream Foundation uses the donated Voyager Miles to book flights for the dreamers and their accompanying family members. Last year 57 children and their families were transported.

    Wings and Wishes (W and W) has been supported by SAA Voyager since 2014.

    The Voyager Miles donated are used to transport seriously ill children, mostly from rural areas, to hospitals so that they can receive urgent and life-saving medical treatment.

    Voyager partnered with the World Wide Fund For Nature (WWF) in 2013. The WWF is an international non-governmental organisation working in the field of the biodiversity conservation, and the reduction of humanity's footprint on the environment. All Voyager Miles donated by members are redeemed for travel purposes allowing the WWF to be more active in and across South Africa focusing on priority projects such as fighting rhino poaching, promoting the better management of our country’s water resources and nurturing a new generation of leaders for the environment.

  • South African Airways smooths things over with some cool jazz

    Airline official carrier for first of its kind, one night only jazz event

    JOHANNESBURG. 10 March 2016. South African Airways (SAA), the official airline partner of the Durban International Jazz Extravaganza, proudly welcomes the jazz legends who will - in a first ever - bring you an event for the jazz purist.

    The event takes place on Saturday 12 March, for one night only, at the Durban International Convention Centre.

    The Grammy award winner, Lee Ritenour and the jazz juggernaut, Spyro Gyra flew with SAA.

    “One of our business objectives is to support the South African national developmental agenda. Music events, especially niche ones such as jazz, play an important role in bringing international tourists to our shores, promote local travel, and contribute to the country’s economic growth through sustainability of employment in the tourism sector.

    “We are proud to support the International Jazz Extravaganza. We feel strongly about connecting people, maintaining relationships and building partnerships to enhance our worth to our stakeholders and customers and the country at large,” said Tlali Tlali, SAA Spokesperson.

    The event caters for the purists that enjoy pure jazz. These jazz musicians have recorded more than 70 albums and have performed more than 15 000 sessions across the world. This does not only make them icons, but legends of jazz. From music that the fans have become accustomed to, to pieces that they’ve never played for South African audiences, this promises to be a night to remember. Joining them on the night is the local maestro, Nduduzo Makhathini and a 10 year old, self-taught guitarist from Pietermaritzburg, Luthando Jackson.

    The band Spyro Gyra will make their debut at the Extravaganza. Besides SAA, as the official airline partner and the City of Durban as host city, the Durban International Jazz Extravaganza is also supported by SA Tourism, Mzansi Magic and Kaya FM.

  • South African Airways retains 4-Star ranking for 14th year in a row

    JOHANNESBURG. 10 March 2016. South African Airways, the leading airline on the African continent, has retained its 4-Star ranking for the 14th consecutive year demonstrating that the airline’s place in the global aviation world is secure.

    The ranking was done by aviation experts Skytrax, whose name is associated with Quality Excellence throughout the world by the air transport industry, after detailed product and service standards audits throughout the airline in November 2015. This process is not connected to any customer ratings.

    “We have maintained quality levels on all the services we offer - in our home market, across the African continent and internationally - in what has been a challenging year for the airline; delivering world-class product and service standards to our customers, making this 4-Star Airline ranking well deserved.

    “This prestigious award furthermore sets the scene for many more awards that the airline is bound to claim this year, as we continue our strategic focus. Maintaining this standard for fourteen years in a row, is a seal of approval that we offer our customers quality across a range of product and service-delivery rating areas,” says Zuks Ramasia, SAA General Manager Operations.

    “We thank our employees for their continued dedication, hard work and commitment which allowed us to maintain this 4-Star rating. Even though this ranking is not connected to customer feedback ratings, we would also like to thank our customers for their continued loyal support,” says Ramasia.

    A 4-Star Airline rating signifies airlines providing a good standard of product and staff service across all travel categories, including: cabin seating, safety standards, cabin cleanliness, comfort amenities, catering, tax-free sales, reading materials, in-flight entertainment, and staff service.

    “Awards demonstrate that the airline can rightfully stand its ground as one of the leading airlines in the world, despite challenges. Awards also engender a sense of pride in the airline from customers and airline employees alike. Our customers can continue to expect a high quality of product and service from us,” says Ramasia.

  • South African Airways supports local award winning movies

    JOHANNESBURG. 10 March 2016. South African Airways (SAA), the leading carrier on the continent, supports local award winning movies by offering a wide selection on the in-flight entertainment programming, called Airscape.

    SAA’s passengers have a wide selection to choose from with 100 movies, 150 television programmes and music programmes.

    SAA substantially increased its African content for on board in-flight entertainment since June 2013 as part of its support of local talent and to add to customer satisfaction. In-flight entertainment is an important part of a comfortable and enjoyable flight and SAA offers the best in African content when it comes to local music, movies, series and Television features.

    “Our focus on supporting local talent has paid off with the latest South African movies offered on board Ayanda and Tell Me Sweet Something which customers can enjoy on all international flights, having done so well at the annual Africa Magic Viewers’ Choice Awards (AMVCA),” says Myriam Bracke, SAA Product Manager.

    The two movies walked away with four awards at the prestigious 2016 event which was held the past weekend in Lagos, Nigeria:

    Louiza Calore - Best Makeup Artist in a Movie or Series – for Ayanda

    Trish Malone - Best Writer for Movie/ TV series - for Ayanda

    Paul Michaelson - Best Cinematographer – for Tell Me Sweet Something

    Akin Omotoso - The Best Director – for Tell Me Sweet Something

    The fourth annual awards ceremony is a glamourous, red-carpet event recognising African movie-making and television talent.

    “South African movie-making is world-renowned and we congratulate the winners of these prestigious awards,” says Bracke. Ayanda was also the recipient of a special prize at the Los Angeles Film Festival held in June last year.

    Customers can also enjoy Necktie Youth, another award winning South African movie on board. The movie has been nominated for and won a number of international awards. With Sibs Shongwe-La Mer as screen writer and director it won the Durban International Film Festival 2015 Jury Prize as Best South African Feature Film.

  • South African Airways reminds customers travelling through Johannesburg to factor in extra time

    JOHANNESBURG. 4 March 2016. South African Airways (SAA) would like to remind customers travelling through Johannesburg to factor in extra time due to changes at the airport affecting international travellers.

    The SA airport authority has advised that from 13 February 2016 the Immigration and security screening area accessible from Terminal A, (where international carriers besides SAA, check in and close to Bytes Restaurant) will be closed for approximately six to eight weeks for refurbishment.

    SAA customers will check-in as per normal in Terminal B and proceed to security checkpoint, (near KFC fast food outlet and the Link pharmacy) which is also on Terminal B, for Security and Immigration formalities.

    As all international travellers will be making use of this security check point for the duration of the closure, this may lead to congestion. SAA therefore reminds its international customers to allow for extra time at the airport.

    “We apologise to our customers for any inconvenience caused and strongly recommend that they factor in extra time as part of their travel plans as waiting times at the security check point may take longer than usual due to the closure of Terminal A facilities,” says Tlali Tlali, SAA spokesperson.

  • South African Airways and JetBlue Airways expand code share fllights to Washington DC - Accra, Ghana route

    Now offering JetBlue customers award-winning service to 7 destinations on the African continent

    Fort Lauderdale and New York (March 3, 2016) - South African Airways (SAA), Africa’s most awarded airline and JetBlue Airways have introduced code share operations on SAA’s flights between Washington, DC-Dulles Airport and Accra, Ghana in Africa, effective immediately.

    JetBlue is now placing its “B6” code on SAA-operated flights between Washington, DC-Dulles Airport and Accra, Ghana. Customers purchasing a codeshare itinerary will benefit from having a single ticket combining JetBlue and SAA-operated flights, as well as the conveniences on their day of travel of one-stop check-in and baggage transfer. JetBlue’s TrueBlue members have the opportunity to earn TrueBlue points on SAA’s entire global network where SAA is the operating carrier. SAA offers nonstop service between Washington, DC Dulles Airport and Accra, Ghana four-days per week aboard modern state-of-the-art wide-body Airbus A330 and A340 aircraft. At Washington, DC Dulles Airport both SAA and JetBlue are co-located on Concourse “B”, which allows for fast and convenient connections for our mutual customers.

    “SAA welcomes the addition of the JetBlue code share on SAA-operated flights to/from Accra, which will enhance the award-winning service that both airlines can offer the business and leisure customers, as well as, the Ghanaian diaspora communities in the U.S. ” said Marc Cavaliere, executive vice president, the Americas for South African Airways. “The new code share flights on the Washington, DC-Accra route is further expansion to the successful code share services that SAA and JetBlue previously introduced to Johannesburg, Cape Town, Durban, Port Elizabeth and East London in South Africa and Dakar, Senegal in West Africa”.

    “We are excited to further expand our partnership with South African Airways and add our seventh code share route on their network. We now offer our customers more options and connections between North America and both West and South Africa, as we continue to grow our partnership network with SAA,” said Scott Laurence, Senior Vice President, Airline Planning.

    Jetblue Flights - Arrival and Departures

    Flight No. Days Depart Arrive
    Jet Blue Airways Flight #5223* Monday,Tuesday,Thursday and Saturday Washington,DC-IAD: 5:40PM Accra,Ghana: 8:40AM+1
    Jet Blue Airways Flight #5224 Sunday,Monday,Wednesday and Friday Accra,Ghana: 11:55PM Washington,DC-IAD: 6:15AM +1

    *Flights operated by South African Airways (Flight schedules are subject to change)

    South African Airways is one of the world's most awarded airlines, having been named “Best Airline in Africa” for 13th consecutive years by Skytrax. With fully-flat bed seats in Premium Business Class, industry-leading legroom in Economy Class, gourmet cuisine, award-winning, complimentary South African wines and individual audio/video entertainment systems deliver a surplus of first-run movie and music choices. SAA provides an in-flight experience designed for pure comfort for long-haul travel.

    Via its Johannesburg hub, SAA links the world to most cities and destinations across southern Africa and the Indian Ocean islands, including South Africa, Angola, Botswana, Kenya, Mauritius, Mozambique, Namibia, Tanzania, Zambia and Zimbabwe.

    Known for its award-winning customer service, JetBlue offers codeshare customers connecting to/from SAA flights a premium experience that includes unlimited free snacks and non-alcoholic drinks plus the most legroom in economy class (based on average fleet-wide seat pitch of U.S. airlines) and the most free live entertainment of any U.S. airline*. In 2014, JetBlue will debuted Mint, the carrier’s new premium offering, featuring the longest lie-flat bed** in domestic business class and the only private suites on the New York-Los Angeles and New York-San Francisco routes.

    For reservations and information, customers should visit www.jetblue.com or contact JetBlue Reservations at 1-(800) JET-BLUE.

  • A second gateway in Nigeria materially strengthens SAA’s position in West Africa

    JOHANNESBURG. 1 March 2016. South African Airways’ recently introduced flights from its Johannesburg hub to Abuja, Nigeria, holds much potential for growth on the continent.

    “Not only do we connect Abuja with South Africa, but our three weekly flights are timed for easy connections to other parts of Africa which we serve, with the potential of taking our customers from our Johannesburg hub to further international destinations.

    “Since adding Abuja as a second entry point into Nigeria our network team has been hard at work to capture more feeder traffic and source markets for travellers to and from Abuja,” says Aaron Munetsi, SAA Chief Commercial Officer (Acting).

    SAA, the award winning and leading carrier on the African continent, on 26 January launched non-stop flights between Johannesburg and Abuja, Nigeria, adding to the already strong links between the two powerhouses on the African continent.

    The route launch which adds Abuja as the 25th destination SAA serves on the continent has shown much interest since the launch a month ago with load factors gradually increasing on each flight. The Nigerian market is particularly keen on business travel with business class load factors between Johannesburg and Nigeria approaching 70% (for Lagos) and a steady increase for Abuja.

    “By increasing our footprint in West Africa, we can also boost passenger numbers even on SAA flights from Accra to Washington as Abuja to Accra is an easy 1h15 minutes away by air and connects very well with SAA’s departure to Washington. This also means that passengers have a much more flexible schedule as SAA has 10 departures from Nigeria to South Africa every week,” says Munetsi.

    Abuja flights have furthermore been scheduled for seamless connectivity into SAA’s inter-continental route network to destinations such as Perth, Hong Kong and São Paulo. This connectivity makes it easier for regional traders, leisure travellers, those visiting friends and relatives, the diplomatic community and international organisations, as well as communities from the northern and central parts of Nigeria to connect through O R Tambo International Airport (ORTIA) to other destinations in Africa and internationally.

    “As we roll out our African growth plan we are focused on capturing markets which have previously been inaccessible due to regulatory and other constraints. SAA’s African Growth Plan focuses on adding to the airline’s existing strong presence on the continent and how destinations on the continent tie-in with the airline’s international route network,” says Munetsi.

    In August 2015 the airline introduced flights between Accra, Ghana and Washington DC in North America, with convenient onward connections to the East coast of the US on SAA partners United Airlines and Jet Blue.

    The introduction of the Accra-Washington route has seen a steady growth in the number of passengers using this route and has performed in line with expectations. “This has provided SAA with the confidence to invest further and enhance its footprint in West-Africa.”

    SAA’s introduction of a second entry point in Nigeria, besides the long-established daily flights to Lagos, forms part of the airline’s Long-Term Turnaround Strategy. A second gateway in Nigeria materially strengthens SAA’s position in West Africa, where it plays a significant role in enabling the movement of goods and people to and from as well as between Southern Africa and West Africa.

    Expanding these air travel links also speaks to the ever strengthening bilateral relations between South Africa and Nigeria. Historically, the two countries have had strong diplomatic, social and fraternal ties being the two economic powerhouses of Africa.

    The three weekly non-stop flights between Abuja and Johannesburg are operated by modern Airbus 330-200 aircraft, offering SAA Business class luxury and Economy class comfort, with the latest in-flight entertainment content.

  • South African Airways named “Best Airline in Africa” and “Best Business Class to Africa” by Business Traveler Magazine

    Fort Lauderdale. 1 March 2016. South African Airways (SAA), the national flag carrier of South Africa and Africa’s most awarded airline, is honored to be named “Best Airline in Africa” and “Best Business Class to Africa” in the annual Best in Business Travel Awards survey by readers of Business Traveler Magazine.

    The Best in Business Travel Awards distinguishes the achievements of the most deserving organizations in the business travel industry and the readers of Business Traveler Magazine have selected South African Airways among a variety of top travel products and services.

    The magazine has named SAA as the, “Best Airline in Africa” for the last seven years and for six consecutive years as, “Best Business Class to Africa.” These awards were recently accepted at SAA’s North America Regional Office in Fort Lauderdale.

    “We are very proud to receive these awards and are grateful to Business Traveler Magazine and its readers for once again, selecting South African Airways as the best airline for travel on the African continent,” said Marc Cavaliere, Executive Vice President for South African Airways in the Americas. “Readers of the magazine are world-class experts in the business of travel who know quality when they experience it and we are very pleased that they also recognize our Premium Business Class service that we offer travelers between North America and Africa.”

    “It’s exciting to see the continued strong showing in business travel in 2015 and we congratulate South African Airways on achieving these awards,” said Dan Booth, editorial director of Business Traveler Magazine. “Both our readers and our award winners play a huge role in the industry’s success and South African Airways has consistently been a top Best in Business Travel Awards winner. To be named one of the Best in Business Travel by our readers means you have met – and exceeded – the highest expectations of your most experienced and demanding customers.”

    As the leading carrier from the U.S. to South Africa, South African Airways is the only airline to offer daily nonstop service from New York – JFK to Johannesburg and daily nonstop service from Washington D.C. – Dulles to Dakar, Senegal, or Accra, Ghana, with continuing service to Johannesburg. From its hub in Johannesburg, SAA together with its regional partners SA Express, Airlink and Mango offers easy, convenient connections to more than 65 destinations throughout Africa.

    SAA’s award-winning Premium Business Class offers 180 fully lie-flat seating with duvet and full-size pillows, gourmet cuisine designed by renowned South African celebrity chefs, a wine cellar featuring some of South Africa’s finest vintages and extensive programming of on-demand audio and visual entertainment.

    For further information on South African Airways product and services, please visit www.flysaa.com or for reservations call 1-(800) 722-9675.

    Caption: Marc Cavaliere, SAA Regional General Manager-The Americas accepting the Business Traveler Magazine awards. These awards were accepted at SAA’s North America Regional Office in Fort Lauderdale.

    Contact

    Todd Neuman, South African Airways

    +1-954-769-5111

  • South African Airways celebrates 20 years of flying to Tanzania with special offer

    JOHANNESBURG. 29 February 2016. South African Airways, the leading carrier on the African continent, proudly celebrates twenty years of flying between Johannesburg and Dar Es Salaam, Tanzania, with special offers on this route from Johannesburg, Durban and Cape Town.

    The offers from Cape Town and Durban are valid for sale until the end of March 2016 and for travel until 31 December 2016. Terms and conditions apply. The special is available throughout SAA’s distribution channels.

    SAA introduced flights to this East African country on October 25th 1995 from when the route has grown from three flights per week to the current offering of twice daily flights between the two African cities.

    SAA introduced a dedicated freighter service between Johannesburg and Dar es Salaam on 15th January 2011. The service is once a week every Tuesday.

    “Dar Es Salaam is one of the key destinations in our extensive African route network and we are proud that as an airline we contribute to the growth in bilateral trade and tourism between South Africa and Tanzania. The route has been sustained for twenty years due to the strength of SAA’s operations, its extensive route network, schedule integrity, service delivery and on-time performance.

    “The strong historical ties between the two nations enabled them to create an environment where business, investment, tourism and cultural exchanges could flourish,” says Aaron Munetsi, SAA Chief Commercial Officer (Acting).

    The lifting of visas requirements in 2013 for South African passport holders wishing to visit Tanzania for holiday or business (for up to 90 days) further contributed to stimulating travel between the countries.

    “South Africa and Tanzania have traditionally experienced strong bilateral and economic ties; with South Africa one of Tanzania’s biggest trading partners. A number of South African companies in the mining, banking, retail, and hospitality industries have a presence in Tanzania. A further positive development was that imported goods originating within the Southern African Development Community (SADC) are now duty free which promotes intra SADC trade thus strengthening regional economic integration,” says Munetsi.

    Johannesburg – Dar Es Salaam flights are operated by SAA’s new A320s, or A319s. The A320 offers a superior product in business class, which has also been well accepted by Voyager Frequent Flyers.

  • SAA Voyager redemption seat sale sees discounts of up to 85% on SAA-operated flights

    Johannesburg, South Africa: 29 February 2016. South African Airways’ (SAA) leading loyalty programme Voyager will make available discounts of up to 85% on a wide variety of flights across the airline’s network.

    The sale is aimed at highlighting Voyager’s growing value proposition to customers while allowing for substantial redemption against expiring miles. #journeyblitz will be available immediately and ends at midnight, South African time, on 5 March 2016.

    “The #journeyblitz seat sale was introduced last year, not only as a valuable aspect to the Voyager loyalty product, but as an instrument to attract additional members. Simultaneously, the #journeyblitz seat sale will allow for accelerated redemption, especially for those members with Miles due to expire at the end of March,” says the executive for SAA customer loyalty, Suretha Cruse. Fares on #journeyblitz are very affordable.

    “A flight to North America may be purchased from as little as 32 000 Miles, exclusive of taxes and levies, while up to 85% fewer Miles are required to purchase flights in terms of Dynamic Awards.”

    Just over a year ago Voyager became one of a selected few loyalty programmes globally to monetise its reward system and has since been lauded by members and peers alike. The programme remains one of the largest and most well recognized airline loyalty programme in the African market.

    For more information regarding the SAA Voyager JourneyBlitz Awards redemption seat sale, please visit www.flysaa.com.

  • New Departure closure times for Domestic Flights in Johannesburg

    JOHANNESBURG. 24 February 2016. South African Airways (SAA) advises customers travelling on domestic routes that flights on these routes will close sooner as from 1 April 2016.

    Previously SAA closed all domestic flights for check-in 30 minutes before boarding, but this has now been changed to 40 minutes before departure for all SAA’s domestic flights on departures only from Johannesburg to Durban, Cape Town, Port Elizabeth and East London.

    “The reason for closing flights earlier is to allow the airline to conclude all departure procedures timeously especially those relating to baggage, so that our customers may not be inconvenienced by possibly travelling with their baggage left behind,” says Tlali Tlali, SAA Spokesperson.

    This change for now only applies to departures to other domestic stations within South Africa from Johannesburg only and will not affect minimum connecting time. Flights will close sooner but would not have an impact on current boarding times which will not be changed at all.

    “We have realised that a significant number of short shipment cases on our domestic sectors emanate from late check-in and we trust that the new measures will go a long way in addressing the situation,” concludes Tlali.

    The airline also recommends that travel agents alert clients to check what time their flights close, as this might be earlier.

  • South African Airways (SAA) celebrates 30 years of offering the best South African wines on board

    JOHANNESBURG. 22 February 2016 – South African flag carrier, South African Airways (SAA) celebrates the 30th year of offering the best South African wines on board with the announcement of the winners of the 2016 wine listing.
    SAA started the rigorous wine selection process in October 2015.

    “Wine makers from across the country participated in the process and we have received a considerable number of entries as in previous years. The SAA wine selection process, now in its 30th year, is an eagerly anticipated event on our annual calendar.

    “The selection is an integral part of our overall customer experience and unique value proposition of promoting South African wine exclusively to our worldwide passenger base,” says Kim Thipe, SAA Head of Marketing.

    SAA traditionally selects 24 white and 24 red wines from amongst the thousands of wines submitted, to be served on board SAA flights and in its Business Class lounges. Wines are scored and the results compiled with both internal and external auditors.

    Once done SAA allocates the wines for service in a particular month and a particular class of travel. For the 2016 SAA Wine Selection year, more than 730 wines were submitted by South African wine producers. A panel of the most distinguished, independent, local and international judges assessed the wines over a period of three days of blind tasting sessions.

    “South Africa is ubiquitously known for its quality and diverse wine offering. It is not hard to imagine how challenging it was to arrive at naming the winning wines to be served to our esteemed passengers on-board SAA flights, marking the 30th anniversary of selecting the best-of-the-best wines for the airline. As SAA we would like to congratulate and recognise the winners for their efforts and for the amazing quality of wines submitted,” says Thipe.

    Miguel Chan, Tsogo Sun’s Group Sommelier, facilitated this year’s judging which was done in partnership with Tsogo Sun. Miguel Chan hails from Mauritius and is Group Sommelier for Southern Sun hotels, with overall responsibility for the group’s beverage and food standards. Miguel represented South Africa in 2007 at the Inaugural Concours International des Jeunes Sommeliers in Frankfort, where he reached the finals. He has been a taster for Platter’s South African Wine Guide, Old Mutual Wine Trophy and other competitions.

    The category winners, who received trophies for having the highest score across the board from all 8 judges, were:

    White Wine of the Year

    Winery and Orange River Cellars

    Wine Description: Orange River Colombard 2015

    Red Wine of the Year

    Winery: Kranskop Wines

    Wine Description: Kranskop Merlot 2013

    Methode Cap Classic of the Year (Joint Winners)

    Winery: The Avondale Trust and Simonsig Estate

    Wine Description: Armilla Blanc de Blanc 2009 and Simonsig Kaapse Vonkel 2011

    Port of the Year

    Winery: KWV SA

    Wine Description: KWV Cape Tawny N/V;

    Chief Executive Officer Award (joint Winners): Accolade Wines SA and KWV SA

    Chairperson's Award: The Cape Wine Company

    The judges for the 2016 selection were:

    Yegas Naidoo, Nomonde Kubheka, Luvo Ntezo, Laurie Smorthwaite, Tatiana Marcetteau, Wellington Melo (Brasil), Christopher Bates, Master Sommelier (USA); and Richard Kelly, Master of Wine (UK). This year’s selection panel is a combination of both previous and new judges with the international judges representing three of the seven continents SAA flies to. Several of this year’s diverse panel of judges, hail from the travel and hospitality industry with expertise in catering to both domestic and global traveller tastes and expectations. The judging were done at the Cullinan Hotel, Cape Town.

    Judges profiles:

    Tatiana Marcetteau was born and raised in the heart of the French wine region, Bordeaux. , She studied hotel management and then realised that as she is from Bordeaux she should know about wine and discovered a passion for this amazing beverage. She worked in England for a couple of years, was then offered a position in SA at the Marine hotel (part of the McGrath Collection), She stayed on in South Africa and has worked for foremost hotels such as the Liz McGrath Collection, Westin Grand, Winchester Mansion, and the Taj Cape Town. She is the Food and Beverage manager for The Cellars Hohenort hotel in Constantia and has judged for SAA in previous years.

    Richard Kelley, Master of Wine. Richard first entered the Master of Wine programme in 1993 and was part of the first student intake to prepare a dissertation as part of the syllabus. He chose the subject ‘the importance of temperature in red wine making’ which took him to the Southern Hemisphere, with South Africa as his final choice. He was accepted into The Institute of Masters of Wine on 17 July 1995. After this he worked for Vinimark, the largest independent wine wholesaler in South Africa, with the task of developing international markets, representing the interests of both Robertson Winery, the second largest wine facility in the Cape, and (at the time) a new and completely unknown wine farm in Franschhoek - called Boekenhoutskloof. He returned to the UK in 2002, joining Richards Walford, before taking over the long-established Dreyfus Ashby company in July 2014.

    Christopher P. Bates, Master Sommelier, has spent his entire career in various aspects of the Hospitality industry giving him a deep understanding of the wine industry, with the last seven years as General Manager of small hotels, first The Inn at Dos Brisas, Relais and Chateaux and later the Hotel Fauchere, Relais and Chateaux. He is also the executive chef of the Hotel Fauchere, and maintains his ties to the sommelier community. As a sommelier he passed his Master Sommelier exam in 2013 and holds the titles of both Certified Wine Educator and Certified Specialist of Spirits. He competes often, and has won TopSomm 2013 and Best Young Sommelier in the World 2012 from the Chaine de Rotisseur, and was placed third in TopSomm 2012 and The Best Sommelier in America 2011. In 2010 he won the World Cup of Wine, beating competitors from 12 other countries around the globe. He writes and teaches about wine and is a regular teacher for the American Sommelier Association and has also taught for the American Wine Society.

    Wellington Melo, is the Sommelier for the Unique Hotel in Sao Paulo Brasil.

    Nomonde Kubheka, is Soweto-born but now a proud Capetonian who obtained her BSc Agriculture degree in Viticulture and Oenology from the University of Stellenbosch. A former winemaker at KWV, Nomonde now works as a freelance facilitator for the Pinotage Youth Development Academy, which is based in Stellenbosch. She has tasted for other wine competitions, among them Diners Club Winemaker/Young Winemaker of the Year. Nomonde has judged for SAA in previous years.

    Luvo Ntezo, sommelier, is a young star, who eight years ago was working as a dishwasher. Now, as Cape Town's most trusted authority on wine, he's a symbol of South Africa’s distinctive post-apartheid viniculture. As sommelier at Cape Town's One and Only hotel he not only helps diners sift through a selection of varietals and vintners, present and serve the chosen wines with precision and care, his role is wider as a wine educator for wine drinking novices. He previously won South Africa's best young sommelier competition, and went to Vienna in 2008 to vie for the world championship. He came fourth and returned home with the skills to measure South Africa's wine against the best in the world. Luvo has judged for SAA in previous years.

    Yegas Naidoo [AIWS], is one of SAA’s frequent flyers and a Voyager Lifetime Platinum member. She is the founding director of Miles for Style and a regular member of the SAA wine selection panel. She also judged the annual International Wine Challenge (IWC) in the UK, the India Wine Challenge, the Calyon Trophy Bordeaux Blend Challenge and Berlin Wine Trophy Competition. She has a Diploma in Wines and Spirits from WSET [UK]. Currently she is a judge [African and IOI] for the Diners Club World’s 50 Best Restaurant. Yegas is also a co-director of Miles For Style, an exclusive online Shop, providing premium aspirational brands from wine to home decor, accommodation and experiences, to the general public and proudly to members of the SAA Voyager programme. Over 70 premium wine estates are listed on Miles For Style and carefully curated by Yegas. SAA Voyager Members can now redeem an unlimited amount of SAA Voyager miles into StyleMiles for a great shopping experience on www.milesforstyle.com Yegas has judged for SAA in previous years.

    Laurie Smorthwaite, is an accredited Wine and Spirit Education Trust (WSET®) educator and director of the KZN School of Wine. She is also a WSET diploma graduate and winner of the Codorniu Raventos scholarship for achieving top marks worldwide in the sparkling wine tasting and theory modules. Laurie is assistant winemaker at Abingdon Wine Estate, a boutique family cellar in the KwaZulu-Natal Midlands that offers unique single vineyard estate wines. In 2007, Abingdon Wine Estate made history by producing the first certified Estate wine in KwaZulu-Natal with a further 48 certified wines to date. Laurie runs WSET wine courses from levels one to three and international wine tastings at Abingdon Estate, giving students an added advantage of hands on experience in a working vineyard and cellar.

  • South African Airways revises UAE Operations

    JOHANNESBURG, 17 February 2016 – South African Airways (SAA) would like to notify its stakeholders and customers that the airline has taken a decision to cease operating between Johannesburg and Abu Dhabi from 01 March 2016. The decision follows extensive analysis and efforts to make the route sustainable over a much shorter period than anticipated. The airline then sought and obtained concurrence from National Treasury after applying for permission to terminate operations on the route.

    Since 29 October (2015) SAA has implemented ad hoc cancellations on the route in order to meet the different demand patterns. An application in terms of section 54 of the Public Finance Management Act was approved by the shareholder this year, authorising SAA to exit the route.

    “The airline has refined its Long-Term Turnaround Strategy with specific focus on its Network and Fleet plan as part of its ongoing efforts to implement its Africa Growth Strategy.

    “SAA considered capacity adjustment on this route as part of its on-going business evaluation which includes exploring a number of options to keep operations commercially viable. The decision to first reduce capacity was intended to strike a balance between the interests of our customers by providing a service, albeit a limited one and to avoid increased operating costs associated with a daily service. The anticipated high demand simply did not materialise,” said Musa Zwane, SAA Acting CEO.

    The airline will also discontinue the code share agreement with Etihad Airways, due to route network rationalisation.

    “We are confident that most routes previously served through this code share can be accommodated through SAA’s other code share partners and within the Star Alliance,” concluded Zwane.

  • South African Airways reroutes Douala flights following airport closure

    JOHANNESBURG. 15 February 2016. South African Airways, the South African national flag carrier, will reroute its flights from Douala International Airport in Cameroon to Yaoundé, due to the closure of the airport in Douala for reconstruction work.

    SAA’s four weekly flights from Johannesburg to Libreville (Gabon) and onwards to Douala in Cameroon will be rerouted from 1 until 21 March 2016 to the Nsimalen International Airport in Yaoundé for the duration of the airport closure.

    “We are pleased that an alternative entry point into Cameroon ensures that there are no interruptions in the service we offer during the time when the airport in Douala remains closed. We continue to explore new ways of providing the best service to our clients to ensure that we remain the carrier of choice for customers when they travel, both for business and leisure,” says Tlali Tlali, SAA Spokesperson.

    Official notification to SAA by the Cameroon government officials states that the closure of the airport in Douala is temporary and due to the rehabilitation and upgrading of the main runway at Douala airport.

    SAA has received permission from the International Air Service Licensing Council to reroute its flights to Yaoundé.

    Customers will be re-accommodated accordingly.

    Flights will resume the Johannesburg – Libreville – Douala routing from 22 March, should the Douala International Airport be open.

  • STAR ALLIANCE GOLD CARD HOLDERS ENJOY FREE UPGRADES ON HEATHROW EXPRESS TRAINS

    LONDON, UK - February 11th, 2016 – Star Alliance and Heathrow Express (https://www.heathrowexpress.com/) have teamed up to offer Star Alliance Gold Card holders a special benefit when travelling on Heathrow Express trains – a free upgrade.

    Making use of this offer is very simple. Customers just need to purchase a standard class single or return ticket for the Heathrow Express, the fastest rail link between the airport and London Paddington Station. Once on the train, customers can choose any available seat in Business First Class and show both their train ticket and Star Alliance Gold Card to the attendant. Amenities in Business First include complimentary newspapers and magazines, more leg room, wider seats, a personal table, a power socket at each seat and on-board TV.

    This special promotion is open to all frequent flyers holding Gold Status in any of the 21 Frequent Flyer Programmes offered by the Star Alliance member airlines. The offer will run from February 15th until further notice.

    Full details of this offer can be found at: http://heathrowt2.staralliance.com/offers

    The Star Alliance network currently has 24 airlines serving Heathrow: Aegean Airlines, Air Canada, Air China, Air India*, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, Turkish Airlines, THAI, and United. In total they offer over 120 flights per day to 47 destinations in 26 countries from Heathrow, allowing customers to connect to the full Alliance network of more than 18,500 daily flights to 1,330 airports in 192 countries.

    Star Alliance moved into the purpose-built Terminal 2 – The Queen’s Terminal – in 2014 and has since been offering its more than 12 million annual passengers using the airport a vastly improved travel experience. Latest technology is deployed throughout the terminal, giving passengers greater control of their journey. The check-in area has been specially designed for speed and efficiency, with airlines grouped in zones. The 80-plus common use self-service kiosks are available to any passenger for check in and/or bag-tag printing before handing their luggage to an agent at the fast bag drop. Full-service traditional check-in desks are provided for First Class, Business Class and Star Alliance Gold passengers. This passenger group can also make use of the dedicated Gold Track lane when clearing security and relax in any of the four different lounges, operated by Air Canada, Lufthansa, Singapore Airlines and United.

    * currently operating from T4.

    About Star Alliance:

    The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognized by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Adria Airways, Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Avianca Brazil, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, Turkish Airlines, THAI and United. Overall, the Star Alliance network currently offers more than 18,500 daily flights to 1,330 airports in 192 countries.

    Further information can be obtained via:

    Star Alliance Press Office

    Tel: +49 69 96375 183,

    Fax: +49 69 96375 683

    Email: mediarelations@staralliance.com,

    www.staralliance.com

    Twitter @staralliance https://twitter.com/staralliance

    Facebook: www.facebook.com/staralliance

    LinkedIn: https://www.linkedin.com/company/star-alliance

    Youtube: https://www.youtube.com/user/staralliancenetwork

    Instagram: https://instagram.com/staralliance/

  • South African Airways supports African mining

    JOHANNESBURG. 8 February 2016. South African Airways (SAA) is the official airline partner of the 2016 Investing in African Mining Indaba™, which takes place from today until Thursday, 11 February in Cape Town.

    The annual African Mining Indaba is a gathering where investors, financiers, governments, mining executives and other industry stakeholders from 100 countries come together for unparalleled insights and deal-making of Pan- African mining opportunities.

    “We proudly and responsibly fulfil our leadership role on the continent in support of this indaba, which holds great value for the South African mining industry and, ultimately, the country’s global competitiveness,” says Tlali Tlali, SAA Spokesperson.

    The mining industry has contributed to SA’s global competitiveness. It is estimated that mining also contributes approximately R263 billion (8,6%) to the country’s GDP, creating over 500 000 direct jobs and an additional 500 000 indirect jobs (according to Brand South Africa).

    Despite the current commodity cycle, SA and the African continent continue to offer attractive investment opportunities, including new mines and projects, immediate infrastructural development and other critical industries supporting mining operations.

    For more than 20 years, the Mining Indaba has presided as the convener of these global players, providing a platform that channels billions of foreign dollars in capitalising the African mining value chain. The event has a strong partnership with SA.

    As the longest-running event in Cape Town and one of the main drivers of the local Cape economy, the Mining Indaba will once again bring thousands of influential corporates, governments and other industry stakeholders to not only drive investments into African mining, but also enjoy the culture and breathtaking landscape of the city.

    In the past eight years, the Mining Indaba has contributed R610 million to the local Cape economy and created 5 000 jobs. In addition, the organisers have established an annual bursary programme, now in its fourth year, providing financial support of R350 000 to four South African university students in an advanced mining curriculum.

  • South African Airways advises travellers to take precaution during travel to and from Zika virus high risk areas

    JOHANNESBURG, 7 February 2016 – South African Airways (SAA) would like to notify its customers that the airline will continue to offer a daily service between Johannesburg and Sao Paolo in Brazil after the World Health Organization (WHO) concluded there was no justification to impose a travel ban to Latin America and the Caribbean due to the outbreak of the Zika virus.

    At its meeting held this week the WHO’s International Health Regulations (2005) Emergency Committee on the Zika Virus concluded that the outbreak of the Zika virus is a Public Health Emergency of International Concern but saw no health justification to restrict travel and trade in areas affected by the virus.

    It is strongly recommended that travellers take the necessary precaution and consult with their medical or healthcare practitioners for advice.

    Furthermore, the National Institute for Communicable Diseases (NICD) agrees with the South African National Department of Health that pregnant women should delay their travel to areas with current outbreaks of the Zika virus.

    NICD: “We don’t have Zika in this country. It’s never been shown to be present in Africa below Uganda. We may see some return travellers who have been to Brazil having mild illness – but they do not pose a risk to others here”.

    SAA already has communicable disease management procedures in place to protect our passengers, crew and ground staff. The staff is adequately trained to manage incidents of this nature, should a need arise.

    SAA would like to further reassure customers that the airline has regulated disinfection procedures in place for all flights departing or arriving from South America. Extra disinfectant spray has been loaded to reinforce measures already in place.

    The risk of mosquito-borne transmission on aircraft is extremely low.

    SAA would like to urge everyone travelling to South America to take the necessary precaution and be vigilant.

    Travellers to and from Zika affected areas are advised as follows

    • Travellers to Zika high-risk areas are to avoid known mosquito high concentrate areas and wear clothing that covers most parts of their bodies to prevent mosquito bites. See your healthcare practitioner if you are pregnant and develop fever, rash, joint pain or red eyes within two weeks after travelling to a country where Zika virus cases have been reported;
    • Tell your healthcare provider where you travelled.

    The airline remains committed to ensuring the enforcement of National and International health protocols associated with air transport in the interests of its passengers, and crew. The following links may be useful for additional information to travellers:

    outbreak@nicd.ac.za
    www.who.who.intl.
    http://wwwnc.cdc.gov/travel/notices.

  • South African Airways introduces Abuja as second gateway in Nigeria

    Abuja, Nigeria. 27 January 2016. South African Airways' (SAA) today launched flights to Abuja as a second gateway in Nigeria.

    The inaugural flight with a contingent of senior government officials, and media guests on board, carried a substantial number of passengers proving the popularity of the route. The flight departed on Tuesday, 26 January at 23h55 from Johannesburg and landed today, 06h15 in Abuja - where the aircraft was greeted with a traditional celebratory and welcoming water salute as it taxied into the Nnamdi Azikiwe International Airport.

    SAA’s introduction of a second entry point in Nigeria, besides the long-established daily flights to Lagos, forms part of the airline’s Long-Term Turnaround Strategy.

    A second gateway in Nigeria materially strengthens SAA’s position in West Africa, where it plays a significant role in enabling the movement of goods and people between Southern and West Africa.

    “What better way to celebrate the New Year and 2016, which promises to be a great year for continued growth on the continent, by adding a second point in Nigeria – one of the most popular and profitable routes in the SAA African route network. Introducing Abuja adds more travel options for our customers, especially for the business community, and enhances our footprint on the continent,” says Aaron Munetsi, SAA Acting Chief Commercial Officer.

    This second entry point in Nigeria gives expression to the implementation of SAA’s long haul strategy, which identified growth on the African continent as one of its key objectives. Nigeria is one of the fastest-growing air travel markets in sub-Saharan Africa and will be well served with SAA’s additional services to Abuja.

    Expanding these air travel links also speaks to the growth in bilateral relations between South Africa and Nigeria. Historically, the two countries have had strong diplomatic, social and fraternal ties as the two economic powerhouses of Africa.

    The three weekly flights to Abuja and back to Johannesburg is non-stop, and will operate with modern Airbus 330-200 aircraft, offering SAA Business class luxury and Economy class comfort, with the latest in-flight entertainment content.

    Abuja flights have been scheduled for seamless connectivity into SAA’s inter-continental route network to destinations such as Perth, Hong Kong and São Paulo, making it easier for regional traders, leisure travellers, those visiting friends and relatives, diplomatic communities and international organisations from the northern and central parts of Nigeria to connect through O R Tambo International Airport (ORTIA) to SAA’s inter-continental and regional route network.