Important Customer Alert
Issued: 19 March 2023
Planned National Shutdown on 20 March 2023
Dear Valued Customers,
We are aware of the upcoming planned national shutdown protest action on 20 March 2023. While our flight schedule remains unchanged at this time, we understand that this potential disruption may affect your travel plans and personal schedule. Please be assured that we are closely monitoring the situation and taking all necessary measures to ensure your safety and minimise any potential disruption to our flight schedule.
To check your flight status, please click on the link provided or visit our social media platforms, including Facebook, Twitter, Instagram, or LinkedIn for the latest updates.
We are here to assist you. If you need to get in touch with us, please feel free to use any of the options below:
Email Address: ReservationsJNB@flysaa.com
Or give us a call:
Tel : +27 11 978 1111
Office Hours : Daily, 06h00 to 01h00 (SAST)
Open weekends and South African Public Holidays
Mon - Fri 07:00-19:00 Sat & Sun 07:00-16:00 (SAST)
Email Address: SAAcustomerservice@flysaa.com
The Airports Company of South Africa have implemented a temporary road closure at O.R. Tambo International Airport, effective Sunday 19 March 2023. The passenger terminal departures drop-off and arrivals pick-up roads would be closed. The closure is a safety and security measure and the following would be in place to control the smooth entry and exit to the airport:
- Vehicles would be directed Parkade 2 South level 2 for pick-up and drop-off
- Airline crew buses would be redirected to the bus terminal
- Emergency vehicles, Diplomats and their vehicles and law enforcement agencies must communciate with DIRCO for access
Similar security measures have been put in place at Cape Town International Airport and King Shaka International Airport. We encourage our customers to allow for additional travel time to the airport to ensure that you are not delayed for your scheduled flight, make use of self-service check-in to reduce time through the airport terminal and to the boarding gate, and where possible travel with cabin baggage only.
Your safety is our priority, and we endeavour to get you to your destination as seamlessly as possible.
South African Airways