Contact Us
South African Airways strives to inspire our customers with African hospitality in every detail, every time. Commitment to our passengers is key to our brand and we strive to get it right, first time, every time. Contact us should you have any customer care related queries.
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Global Customer Experience Centre
Email Address: ReservationsJNB@flysaa.com
Or give us a call:
Tel : +27 11 978 1111
Office Hours : Daily, 06h00am to 01h00am (SAST)
Open weekends and on public holidays
Customer Services
Twitter: @flysaa_care
The Care Team of Excellence! We offer you Personalized Customer Support, Attend to all your General Queries ,Travel Info & Great conversations.
Mon - Fri 07:00-19:00 Sat & Sun 07:00-16:00 (SAST)
Email Address: SAAcustomerservice@flysaa.com
Office Hours: Weekdays, 08h00 - 16h30 (SAST)
Closed weekends and South African Public Holidays
Voyager
Email Address :Voyager@flysaa.com
Or give us a call:
Tel: +27 11 978 1234
Office Hours: Daily, 07h00 to 21h00 (SAST)
Refunds
Refund applications can be made for any tickets purchased directly with South African Airways. Please submit new refund applications or to follow-up on exisitng applications here
For tickets purchased through a Travel Agent or Online Travel Agent, kindly contact the Travel Agent for refund applications.The Travel Agent would then electronically submit the refund application to South African Airways on behalf of the customer. Once the application is received from the Travel Agent, the refund process would be completed within 60 working days. Any further refund enquiries must be directed to the Travel Agent.
Baggage Service
(Lost/damaged)
Email Address : Baggageservices@flysaa.com
Or give us a call:
Tel: +27 11 978 3733
Office Hours: Daily, 06h00 to 19h00 (SAST)
Cargo
Email Address: SAACargoReservations@flysaa.com
Or give us a call:
Cargo Reservations and Customer Care
Tel: +27 11 978 3366 or +27 11 978 1119
Office Hours: Weekdays, 08h00 to 17h00 (SAST)
Saturdays, Sundays and Public Holidays: 08h00 to 13h00 Call +27 83 419 8672
Website Queries
Email Support: webhelp@flysaa.com
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Accra Reservations Ist Floor Nester Square, Airport City - Accra Ghana Joyceashigbey@flysaa.com 233 302 783676-8 & 233 244 344 583 08h30 - 17h30 ( Mon - Fri ) Customer Service 00233 244 344 583 fb.com/flysaaGhana , @flysaaghana Voyager 233 244 344 583 / 233 302 783676 - 8 Joyceashigbey@flysaa.com Refunds 233 244 344 583 / 233 302 783676 -8 Joyceashigbey@flysaa.com Baggage Services 233 593 823 774 ACC.LOFO@Swissport.com Office # T013 , Terminal 3 Kotoka Int. Airport, Accra 00233 244 344 582 17h00 - 23h00 ( Tues / Thurs & Saturday ) Cargo 233 302 763076 , 233 544 311 505 francis@airghana.com ; peter@airghana.com Saturdays: Closed on public holidays Airport Sales and Ticketing Desk +233 501 482 836 Abidjan
Reservations
Plateau rue du commerce, Building L’Ebrien 5th floor, Abidjan Côte d’Ivoire
+225 27 24 36 03 56 & +225 05 45 11 86 99
08h30 - 16h00 (Monday - Friday) & 09h30 - 12h30 ( Saturday )
Customer Service
+225 27 24 36 03 56, +225 05 45 11 86 99
+225 05 74 21 54 54
Voyager
Refunds
+225 27 24 36 03 56 & +225 05 45 11 86 99
Cargo
Félix Houphouet Boigny international airport, Freight area, administrative building 1st floor, Office B15 & B16
+225 07 07 15 00 12 & +225 05 74 21 54 54
Airport Office
Félix Houphouet Boigny international airport, Terminal 1, 3rd floor Office A3C24
+225 07 78 48 78 83 / +225 05 45 11 86 99
Angola
Reservations:
GSA Physical address –
Av.Pedro de Castro Vandunem- Loy
Edificio n.4
Talatona - Luanda
Reservations e-mail address
Reservations phone numbers
+244 948 264 959
Office Hours
08:30 to 16:30
Closed on week-ends and public holidays
Customer Service:
Helpline phone number
+244 948 343 607
Twitter/Insta/Facebook link
e-mail address
Voyager:
+27 11 978 1234
VoyagerServiceRecovery@flysaa.com
Refunds:
+27 11 978 1111
Refunds@flysaa.com
Baggage Services:
+27 11 978 2888
BaggageServices@flysaa.com
Blantyre
Reservations Amaryllis Hotel,2 Laws Road,Blantyre,Malawi sales@smarttravelmalawi.com 002651820629/'002651820991 0800 - 1700 Customer Service 00 265 1 820 629/'00265999493130 Instagram: Smarttravelmalawi sales@smarttravelmalawi.com Voyager 00265 1 820 629 sales@smarttravelmalawi.com Refunds 00 265 1 820 629 sales@smarttravelmalawi.com Baggage Services 00265 1 820629 sales@smarttravelmalawi.com Chileka Airport,Blantyre,Malawi 00265999493130 0800 - 1700 Egypt
Emeco Travel , 2 Talaat Harb street , Tahrir Sq. Downtown, Cairo Egypt Raniasadek@flysaa.com 20 225 795 008 09H00- 16H00 Raniasadek@flysaa.com / maimonier@flysaa.com 20225795008 / 201 006 011 166 Raniasadek@flysaa.com / maimonier@flysaa.com 20225795008 / 201 006 011 166 Raniasadek@flysaa.com / maimonier@flysaa.com Harare
Reservations 7 Falmouth Rd, Alexandra Park, Harare NoreenChisora@flysaa.com 2 638 677 702 702 0800-1630 Customer Service 0027 (0)11 978 2888 I14 Facebook: SAACustomerService@flysaa.com Voyager 2 638 677 702 702 TendaiLioga@flysaa.com Refunds 2 638 677 702 702 HRERefunds@flysaa.com Baggage Services 263 242 575 561 baggage@nhszim.co.zw Robert Gabriel Mugabe International Airport , Harare 2 638 677 702 702 1000-1400 Cargo 263 773 370 843 internationalcargosolutionszw@yahoo.com 0800-1800 Kinshasa
Reservations
25 Av de l'Equateur, Immeuble MK TOWER, 1st Floor /Kinshasa-Gombe
+243 834696704
Monday-Friday (08h30/16h30)
Saturday (09h30/13h30)
Customer Service
+243 816196094 /+243 834696703
Refunds
00243 834696702
Baggage Services
+243 813334369 / +243 815065029
N'Djili International Aeoport
Airport Sales +243 834696706
Wed/Fri/Sun (19h00 /00h00)
Lagos
Reservations
63, Adekunle Fajuyi Street Ikeja GRA, Lagos, Nigeria
+234 2012702681-5, and 09084999274
8:30am - 4:30pm
Customer Service
+234 2012702681-5, and 09084999274
Voyager
+234 2012702681-5, and 09084999274
Refunds
+234 2012702681-5, and 09084999274
Baggage Services
+234 8106713653 and 234 1 4482325
MURTALA MUHAMMED AIRPORT IKEJA, NIGERIA
+234 8106713653 and 234 2711379
2:30pm – 9 :30pm
Cargo
234 8067312441 and 234 8028389052
8am - 5pm
Lilongwe Reservations Plot No 13/9 Golden Peacock Hotel, City Centre,Lilongwe,Malawi sales@smarttravelmalawi.com 265 1 770307/ 1 772 242 0800 - 1700 Customer Service 00265 1 772 242/'00265999493130 Instagram: Smarttravelmalawi sales@smarttravelmalawi.com Voyager 00265 1 772 242 sales@smarttravelmalawi.com Refunds 00265 1 772 242 sales@smarttravelmalawi.com Baggage Services 00265 1 772 242 sales@smarttravelmalawi.com Kamuzu International Airport,Lilongwe,Malawi 00265 1 700610/'00265999493130 0800 - 1700 Lusaka Reservations First Floor FF-08, Arcades Mall, Great East Road, Lusaka LUNReservations@flysaa.com +260211254369
0773 029100
08:30 - 16:30 Mon-Fri
09:00 - 11h30 Sat
Closed on Sundays and Public Holidays
Customer Service +26 0211 271031
0977 777224
Refunds LUNReservations@flysaa.com Baggage Services First Floor KKIA Terminal Two Lusaka +260950708004 (24 hours) 09:00-14:00 Daily Cargo +260955777200 Mauritius Reservations Ground Floor, Harbour Front Building, John Kennedy Street, Port Louis, Mauritius Mrutosa@flysaa.com 230-2026737/2026787/2026777 Monday to Friday, 08.30-17.00 /Saturday 08.30 to Noon Customer Service +27 (0)11 978 2888 Facebook: Flysaa Mauritius SAACustomerService@flysaa.com Voyager +27 11- 978 1234 Call Centre Voyagerservicerecovery@flysaa.com Refunds 2711-9781786 Onlinerefunds@flysaa.com Baggage Services 230- 6035905 baggageservice@ground2air.mu Sir Seewoosagur Ramgoolam International Apt Plaine Magnien 230 - 6035903 or Duty Manager Cell 54217163 07.00-19h00 Cargo 230-6035909/10/11 Cargo.import@ground2air.mu /Cargo.export@ground2air.mu Monday to Saturday 08.30-16.30 Maputo Reservations
107, Maguiguana Avenue - Maputo
00258 21601000/03
Mon-Fri: 08H00 -16H00
Customer Service
00258 87 0000 640
Valdemiro.Maundze@Zayavt.co.mz
Voyager
00258 21601000/03
Valdemiro.Maundze@Zayavt.co.mz
Refunds
00258 21601000/08
Baggage Services
Mozambique International Airport
00258 21081636
Mon-Fri: 08H00 -16H00
Windhoek
Reservations offices Levinson Arcade 1st Floor 222 Independence Ave Windhoek Namibia Booking Contact Details Tel: +264-8334-30200 Website: www.flysaa.com SAANamibiasales@flysaa.com Operating Hours Monday to Friday 08:00 -16:30 Saturday from 09:00 -13:00 Airport Office
Operating Hours : 09h00 -18h30 Tel: +264 833430211 +264 833430212 For Emergency: +264 811246697 Customer Service Tel: +2711-978-2888 Facebook Voyager Tell: +2711-978-1234 Email: voyagerservicerecovery@flysaa.com Baggage Service WDH.LPO@menziesaviation.com +264 62 540 678 (Option 1) Supervisor @Audrey Martin +264 85 777 7044 WDH.Exports@menziesaviation.com WDH.Imports@menziesaviation.com +264 62 540 678 (Option 2) Supervisor @Jacob Hitula +264 85 770 7575 Cargo Services WDH.Exports@menziesaviation.com WDH.Imports@menziesaviation.com +264 62 540 678 (Option 2) Supervisor @Jacob Hitula +264 85 770 7575 -
United Arab Emirates
Dubai Reservations and Ticketing (City Office)
Tel: +971 (0)4/ 3970 766
Airport Operation Emergency Number +971 (0)50 6578923
Opening hours: Mon - Sat 09:00 - 18:00. Closed on public holidays and Sunday.
Please note there is no Reservation system access at the airport
Abu Dhabi Reservations and Ticketing
Tel: +971 (0)2/ 6780 038
Opening hours: Mon - Sat 09:00 - 18:00. Closed on public holidays and Sunday
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Reservations:
Tel: +49 699 579 9988
calls charged at local rate
Group Reservations:
Email: Groupsales@flysaa.com
Refunds:
Email: OnlineRefunds@flysaa.com
Voyager:
Email: voyagerservicerecovery@flysaa.com
Customer Care:
Email: saacustomerservice@flysaa.com
GSA: Discover the World Marketing
Email: flysaa@discover-fra.com
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Argentina
General Enquiries
E-mail SAABrazil@flysaa.com
Australia
General Enquiries
Australia: +61 02 9286 8960 Mon - Fri 09:00 - 17:00 Eastern Standard Time
Administration office address:
South African Airways, Level 3, 189 Kent Street, Sydney NSW 2000 Australia
Brazil
Customer Service and Ticket Office – São Paulo
Av. Ibirapuera, 2315 – Room 93, Moema – São Paulo/SP
Operating Hours: Monday to Friday, 9:00 AM to 6:00 PM (except holidays)
This office does not accept cash – only credit cards and Pix.Customer Service
Phone: +55 11 4632-0960
WhatsApp: +55 11 94558-3180 (text only)
Email: SAABrazil@flysaa.com
Operating Hours: Monday to Friday, 9:00 AM to 6:00 PM (except holidays)Customer Relations (SAC)
Toll-free: 0800 595 0700Dedicated Line for Hearing and Speech-Impaired Customers (DEAF)
Phone: +55 11 5194-1776Operating Hours: Monday to Friday, 9:00 AM to 6:00 PM (except holidays)
Guarulhos Airport – São Paulo (GRU)
Check-in and Boarding Information
South African Airways operates at Terminal 3 for check-in, Sector G.
Boarding is processed at Terminal 2.Check-in Operating Hours:
- Monday: 1:45 PM – 4:45 PM
- Tuesday: 8:05 PM – 11:05 PM
- Thursday: 1:45 PM – 4:45 PM
- Saturday: 2:05 PM – 5:05 PM
On Tuesdays, a counter located at the entrance of Check-in Island G operates from 4:35 PM to 6:35 PM and remains open during irregular operations until all customers are assisted.
On Mondays, Thursdays, and Saturdays, this same counter remains open until 30 minutes after the aircraft's departure.Baggage Services
Phone: +55 11 91921-2118
Lost Property Office (LPO) – Terminal 3 / Mezzanine Level
- Monday to Saturday: 9:00 AM – 3:00 PM
- Sunday: 10:00 AM – 2:00 PM
Emails:
India Sales Manager (Mumbai)
Contact Person: Johnson Samuel
Email: JohnsonSamuel@flysaa.com;
Opening hours: Mon - Fri 09:30 - 17:30. Closed on declared public holidays and weekends.
Administration office address:
South African Airways c/o InterGlobe Air Transport Limited, C&B Square , Unit No. 402, 4th Floor,
Sangam Complex, CTS No. 95 A, 127 Andheri Kurla Road, Village Chakala, Andheri (East),
Mumbai 400 059.
Sales office (Bangalore)
Contact person: Percy Soans
Sales office (Hyderabad)
Contact person: Imran Mohammed
Sales office (Chennai)
Contact person: Rajesh Pandian
Mexico
Please contact our office in The United States
New Zealand
Reservations:
Tel: +64 9 977 2237
Administration office address:
Level 12 / 19 Victoria Street West
Tamaki Makaurau Auckland
New Zealand 1010
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Reservations:
Tel: 1-870-617-8342 United States
calls charged at local rate
Tel: 1-902-612-2438 Canada
calls charged at local rate
Group Reservations:
Email: Groupsales@flysaa.com
Refunds:
Email: OnlineRefunds@flysaa.com
Voyager:
Email: voyagerservicerecovery@flysaa.com
Customer Care:
Email: saacustomerservice@flysaa.com
General Sales Agent:
Canada
Discover the World Marketing
Administration Office address:
2425 Matheson Blvd E, Unit 800
Mississauga, ON L4W 5K4
Tel: 1 905 361 0844 or 1 (800) 648 7014
Email: SAACanada@discovertheworld.ca
United States
Discover the World Marketing
Administration Office address:
7014 East Camelback Road
Suite 1452
Scottsdale, Arizona 85251
USA
Tel: 1 480 443 5250
Email: SAA@us-sales.com
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Reservations:
+44 122 401 5059
calls charged at local rate
Group Reservations:
Email: Groupsales@flysaa.com
Refunds:
Email: OnlineRefunds@flysaa.com
Voyager:
Email: voyagerservicerecovery@flysaa.com
Customer Care:
Email: saacustomerservice@flysaa.com
General Sales Agent: Discover the World Marketing
Administration office address
Discover Momentum International LLC, Office 1.04, 25 Wilton Road, Victoria, London SW1V 1LW
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Our Global Contact Centre operating times are from 06h00 am to 01h00 am (South Africa Standard Time), Monday to Sunday
South Africa and Africa
+27 11 978 1111
United States
+1 870 617 8342
calls charged at local rate
Canada
+1 902 612 2438
calls charged at local rate
United Kingdom
+44 122 401 5059
calls charged at local rate
Scandinavia
+45 787 138 84
calls charged at local rate
Germany
+49 699 579 9988
calls charged at local rate
