South African Airways strives to inspire our customers with African hospitality in every detail, every time. Commitment to our passengers is key to our brand and we strive to get it right, first time, every time. Contact us should you have any customer care related queries.

  • Global Customer Experience Centre

    Email Address: ReservationsJNB@flysaa.com

    Or give us a call:

    Tel : +27 11 978 1111

    Office Hours : Daily, 06h00am to 01h00am (SAST)

    Open weekends and on public holidays

    Customer Services

    Twitter: @flysaa_care

    The Care Team of Excellence! We offer you Personalized Customer Support, Attend to all your General Queries ,Travel Info & Great conversations.

     Mon - Fri 07:00-19:00 Sat & Sun 07:00-16:00 (SAST)

    Email Address: SAAcustomerservice@flysaa.com

    Office Hours: Weekdays, 08h00 - 16h30 (SAST)

    Closed weekends and South African Public Holidays

    Voyager

    Email Address :Voyager@flysaa.com

    Or give us a call:

    Tel: +27 11 978 1234

    Office Hours: Daily, 07h00 to 21h00 (SAST)

    Refunds

    Refund applications can be made for any tickets purchased directly with South African Airways. Please submit new refund applications or to follow-up on exisitng applications here

    For tickets purchased through a Travel Agent or Online Travel Agent, kindly contact the Travel Agent for refund applications.The Travel Agent would then electronically submit the refund application to South African Airways on behalf of the customer. Once the application is received from the Travel Agent, the refund process would be completed within 60 working days. Any further refund enquiries must be directed to the Travel Agent.

    Baggage Service

    (Lost/damaged)

    Email Address : Baggageservices@flysaa.com

    Or give us a call:

    Tel: +27 11 978 3733

    Office Hours: Daily, 06h00 to 19h00 (SAST)

    Cargo

    Email Address: SAACargoReservations@flysaa.com

    Or give us a call:

    Cargo Reservations and Customer Care

    Tel: +27 11 978 3366 or +27 11 978 1119

    Office Hours: Weekdays, 08h00 to 17h00 (SAST)

    Saturdays, Sundays and Public Holidays: 08h00 to 13h00  Call +27 83 419 8672

    Website Queries

    Email Support: webhelp@flysaa.com

  • Accra
    Reservations
    Ground Floor, Stanbic Heights, Airport City, Liberation Road - Accra, Ghana
    Joyceashigbey@flysaa.com
    233 302 783676-8  & 233 244 344 583
    08h30  - 17h30 ( Mon - Fri )
    Customer Service
    00233 244 344 583
    fb.com/flysaaGhana   , @flysaaghana
    Voyager
    233 244 344 583 / 233 302 783676 - 8
    Joyceashigbey@flysaa.com
    Refunds
    233 244 344 583 / 233 302 783676 -8
    Joyceashigbey@flysaa.com
    Baggage Services
    233 593 823 774
    ACC.LOFO@Swissport.com
    Office # T013 , Terminal 3 Kotoka Int. Airport, Accra
    00233 244 344 582 
    17h00 - 23h00 ( Tues / Thurs & Saturday )
    Cargo
    233 302 763076  , 233 544 311 505
    francis@airghana.com  ; peter@airghana.com
    Saturdays: Closed on public holidays
    Airport Sales and Ticketing Desk
    +233 501 482 836

     

    Abidjan

    Reservations

    Plateau rue du commerce, Building L’Ebrien 5th floor, Abidjan Côte d’Ivoire

    RegineNguessan@flysaa.com

    +225 27 24 36 03 56  & +225 05 45 11 86 99

    08h30 - 16h00 (Monday - Friday) & 09h30  - 12h30 ( Saturday )

    Customer Service

    +225 27 24 36 03 56, +225 05 45 11 86 99

    +225 05 74 21 54 54

    RegineNguessan@flysaa.com

    BorisKonan@flysaa.com

    Voyager

    RegineNguessan@flysaa.com

    Refunds

    +225 27 24 36 03 56  & +225 05 45 11 86 99

    RegineNguessan@flysaa.com

    BorisKonan@flysaa.com

    Cargo

    Félix Houphouet Boigny international airport, Freight area, administrative building 1st floor,  Office B15 & B16

    +225 07 07 15 00 12 & +225 05 74 21 54 54

    ArmandAmoussou@flysaa.com  ; BorisKonan@flysaa.com

     

    Airport Office

    Félix Houphouet Boigny international airport, Terminal 1, 3rd floor Office A3C24

    +225 07 78 48 78 83 / +225 05 45 11 86 99

    Angola

    Reservations:

    GSA Physical address –

    Av.Pedro de Castro Vandunem- Loy

    Edificio n.4

    Talatona - Luanda

    Reservations e-mail address

    RESERVAS@FLYSAA.COM

    Reservations phone numbers

    +244 948 264 959

    Office Hours

    08:30 to 16:30

    Closed on week-ends and public holidays

     

    Customer Service:

    Helpline phone number

    +244 948 343 607

     Twitter/Insta/Facebook link

    e-mail address

    APOIOAOCLIENTE@FLYSAA.COM

     

    Voyager:

    +27 11 978 1234

    VoyagerServiceRecovery@flysaa.com

     

    Refunds:

    +27 11 978 1111

    Refunds@flysaa.com

     

    Baggage Services:

    +27 11 978 2888

    BaggageServices@flysaa.com

     

    Blantyre

    Reservations
    Amaryllis Hotel,2 Laws Road,Blantyre,Malawi
    sales@smarttravelmalawi.com
    002651820629/'002651820991
    0800 - 1700
    Customer Service
    00 265 1 820 629/'00265999493130
    Instagram: Smarttravelmalawi
    sales@smarttravelmalawi.com
    Voyager
    00265 1 820 629
    sales@smarttravelmalawi.com
    Refunds
    00 265 1 820 629
    sales@smarttravelmalawi.com
    Baggage Services
    00265 1 820629
    sales@smarttravelmalawi.com
    Chileka Airport,Blantyre,Malawi
    00265999493130
    0800 - 1700

    Egypt

    Emeco Travel , 2 Talaat Harb street , Tahrir Sq. Downtown, Cairo Egypt 
    Raniasadek@flysaa.com
    20 225 795 008
    09H00- 16H00
    Raniasadek@flysaa.com / maimonier@flysaa.com
    20225795008 /  201 006 011 166
    Raniasadek@flysaa.com / maimonier@flysaa.com
    20225795008 /  201 006 011 166
    Raniasadek@flysaa.com / maimonier@flysaa.com

     

    Harare

    Reservations
    7 Falmouth Rd, Alexandra Park, Harare
    NoreenChisora@flysaa.com
    2 638 677 702 702
    0800-1630
    Customer Service
    0027 (0)11 978 2888 I14
    Facebook:
    SAACustomerService@flysaa.com 
    Voyager
    2 638 677 702 702
    TendaiLioga@flysaa.com
    Refunds
    2 638 677 702 702
    HRERefunds@flysaa.com
    Baggage Services
    263 242 575 561
    baggage@nhszim.co.zw
    Robert Gabriel Mugabe International Airport , Harare
    2 638 677 702 702
    1000-1400
    Cargo
    263 773 370 843
    internationalcargosolutionszw@yahoo.com
    0800-1800

     

    Kinshasa

    Reservations

    25 Av de l'Equateur, Immeuble MK TOWER, 1st Floor /Kinshasa-Gombe

    +243 834696704

    Monday-Friday  (08h30/16h30)

    Saturday (09h30/13h30)

    Customer Service

    +243 816196094 /+243 834696703

    https://www.facebook.com/SouthAfricanAirwaysRDC

    albertsimba@flysaa.com / mirandamfulutoma@flysaa.com

    Refunds

    00243 834696702

    JosueMituba@flysaa.com

    Baggage Services

    +243 813334369 / +243 815065029

    N'Djili International Aeoport 

    Airport Sales +243 834696706

    Wed/Fri/Sun (19h00 /00h00)

    Lagos

    Reservations

    63, Adekunle Fajuyi Street Ikeja GRA, Lagos, Nigeria

    Reservationslagos@flysaa.com

    +234 2012702681-5, and 09084999274

    8:30am - 4:30pm

    Customer Service

     

    +234 2012702681-5, and 09084999274

    Reservationslagos@flysaa.com

    Voyager

    +234 2012702681-5, and 09084999274

    Reservationslagos@flysaa.com

    Refunds

    +234 2012702681-5, and 09084999274

    Reservationslagos@flysaa.com

    Baggage Services

    +234 8106713653 and 234 1 4482325

    MURTALA MUHAMMED AIRPORT IKEJA, NIGERIA

    +234 8106713653 and 234 2711379

    2:30pm – 9 :30pm

    Cargo

    234 8067312441 and 234 8028389052

    sulymanakinwande@flysaa.com

    8am  - 5pm

     

    Lilongwe
    Reservations
    Plot No 13/9 Golden Peacock Hotel, City Centre,Lilongwe,Malawi
    sales@smarttravelmalawi.com
    265 1 770307/ 1 772 242
    0800 - 1700
    Customer Service
    00265 1 772 242/'00265999493130
    Instagram: Smarttravelmalawi
    sales@smarttravelmalawi.com
    Voyager
    00265 1 772 242
    sales@smarttravelmalawi.com
    Refunds
    00265 1 772 242
    sales@smarttravelmalawi.com
    Baggage Services
    00265 1 772 242
    sales@smarttravelmalawi.com
    Kamuzu International Airport,Lilongwe,Malawi
    00265 1 700610/'00265999493130
    0800 - 1700

     

    Lusaka
    Reservations
    plot744 church Hill Road ,southern sun ridgeway hotel Lusaka 
    LUNReservations@flysaa.com

    +260211254369

    0773 029100 

    08:30 - 16:30 Mon-Fri

    09:00 - 11h30 Sat

    Closed on Sundays and Public Holidays

    Customer Service

    +26 0211 271031

    0977 777224 

    Refunds
    LUNReservations@flysaa.com
    Baggage Services
    First Floor KKIA Terminal Two Lusaka
    +260950708004 (24 hours)
    09:00-14:00 Daily
    Cargo
    +260955777200

     

    Mauritius
    Reservations
     The Gardens, Bagatelle Office Park,Moka
    Mrutosa@flysaa.com
    230-2026737/2026787/2026777
    Monday to Friday, 08.30-17.00 /Saturday 08.30 to Noon
    Customer Service
    +27 (0)11 978 2888 
    Facebook: Flysaa Mauritius
    SAACustomerService@flysaa.com 
    Voyager
    +27 11- 978 1234 Call Centre
    Voyagerservicerecovery@flysaa.com
    Refunds
    2711-9781786
    Onlinerefunds@flysaa.com
    Baggage Services
    230- 6035905
    baggageservice@ground2air.mu
    Sir Seewoosagur Ramgoolam International Apt Plaine Magnien
    230 - 6035903   or Duty Manager Cell 54217163
    07.00-19h00
    Cargo
    230-6035909/10/11
    Cargo.import@ground2air.mu /Cargo.export@ground2air.mu
    Monday to Saturday 08.30-16.30

     

    Maputo

    Reservations

    107, Maguiguana Avenue - Maputo

    Edna.Sale@Zayavt.co.mz

    00258 21601000/03

    Mon-Fri: 08H00 -16H00

    Customer Service

    00258 87 0000 640

    Valdemiro.Maundze@Zayavt.co.mz

    Voyager

    00258 21601000/03

    Valdemiro.Maundze@Zayavt.co.mz

    Refunds

    00258 21601000/08

    faheema.sulemane@zayavt.co.mz

    Baggage Services

    Mozambique International Airport

    00258 21081636

    Mon-Fri: 08H00 -16H00

    Windhoek

    Reservations offices
    Levinson Arcade 1st Floor
    222 Independence Ave
    Windhoek
    Namibia
     
    Booking Contact Details
    Tel: +264-8334-30200
    Website: www.flysaa.com
    SAANamibiasales@flysaa.com
     
    Operating Hours
    Monday to Friday 08:00 -16:30
    Saturday from 09:00 -13:00
     

    Airport Office

    Operating Hours : 09h00 -18h30
    Tel: +264 83 343 0211
           +264 83 343 0212
    For Emergency: +264 81 124 6697
    Customer Service
    Tel: +2711-978-2888
    Facebook
     
    Voyager
    Tell: +2711-978-1234
    Email: voyagerservicerecovery@flysaa.com
     
    Baggage Service 
    lpo@paragon.com.na
    +264 62 540 6633 (Option 1)
    +264 81 3604811  (Option 2)
     
    Cargo Services 
    cargo@paragon.com.na
    +264 813276957
    Emergencies: +264 811701324
     

     

  • United Arab Emirates

    Dubai Reservations and Ticketing (City Office)

    Tel: +971 (0)4/ 3970 766

    Airport Operation Emergency Number  +971 (0)50 6578923

    Opening hours: Mon - Sat 09:00 - 18:00. Closed on public holidays and Sunday.

    Please note there is no Reservation system access at the airport

    Abu Dhabi Reservations and Ticketing

    Tel: +971 (0)2/ 6780 038

    Opening hours: Mon - Sat 09:00 - 18:00. Closed on public holidays and Sunday

  • Reservations:

    Tel:     +49 699 579 9988

     

    calls charged at local rate

     

    Group Reservations:

    Email:    Groupsales@flysaa.com

    Refunds:

    Email:   OnlineRefunds@flysaa.com

    Voyager:

    Email:    voyagerservicerecovery@flysaa.com

    Customer Care:

    Email:   saacustomerservice@flysaa.com

     

    GSA: Discover the World Marketing

     Email: flysaa@discover-fra.com

  • Argentina

     

    General Enquiries

    E-mail SAABrazil@flysaa.com

     

    Australia

     

    General Enquiries

    Australia: +61 02 9286 8960 Mon - Fri 09:00 - 19:00 Eastern Standard Time 

     

    SAAAustralia@flysaa.com

    Administration office address:

    South African Airways, Level 3, 189 Kent Street, Sydney NSW 2000 Australia

     

    Brazil

    Customer Service and Ticket Office - São Paulo

    Av. Ibirapuera, 2315 - Sala 93, Moema - São Paulo/SP  

    Operating Hours: Monday to Friday, 9:00 AM to 6:00 PM (except holidays)  

    This office does not accept cash, only credit cards and pix.

     

    Customer Service

    Phone: +55 11 4632-0960

    WhatsApp:  +55 11 94558 3180 (text only)  

    Operating Hours: Monday to Friday, 9:00 AM to 6:00 PM (except holidays)  

    Email: SAABrazil@flysaa.com  

     

    Customer Service (SAC)

    0800 595 0700  

     

    Dedicated Line for Hearing and Speech-Impaired Customers (DEAF)

    Phone: +55 11 5194-1776  

    Operating Hours: Monday to Friday, 9:00 AM to 6:00 PM (except holidays)  

     

    Guarulhos Airport Service

    Terminal 3 - Counter/Sector G  

    Check-in Operating Hours: Starts 4 hours before flight departure.  

     

    Baggage Services

    Phone: +55 11 91921-2118  

    Operating Hours: Monday, Tuesday, Thursday, and Saturday, 2:00 PM to 4:00 PM and 6:00 PM to 8:00 PM  

    Email: cop.proair@protege.com.br and SAABaggageServices@protege.com.br  

     

    India

    General Enquiries:

     

    India Sales Manager (Mumbai) 

    Contact Person: Johnson Samuel

    Email: JohnsonSamuel@flysaa.com;

    Opening hours: Mon - Fri 09:30 - 17:30. Closed on declared public holidays and weekends. 

    Administration office address:

    South African Airways c/o InterGlobe Air Transport Limited, C&B Square ,  Unit No. 402, 4th Floor,

    Sangam Complex, CTS No. 95 A, 127 Andheri Kurla Road, Village Chakala, Andheri (East),

    Mumbai 400 059.

     

    Sales office (Bangalore) 

    Contact person: Percy Soans 

    Email: renauld.soans@interGlobe.com 

     

    Sales office (Hyderabad) 

    Contact person: Imran Mohammed 

    Email: imran.mohammed@interglobe.com 

     

    Sales office (Chennai) 

    Contact person: Rajesh Pandian

    Email: rajesh.pandian@interglobe.com

     

    Mexico

    Please contact our office in The United States

     

    New Zealand

    Reservations:

    Tel: +64 9 977 2237

    NZReservations@flysaa.com

     

    Administration office address:

    Level 12 / 19 Victoria Street West

    Tamaki Makaurau Auckland

    New Zealand 1010

     

     

  • Reservations:

    Tel:     1-870-617-8342  United States

                calls charged at local rate

    Tel:     1-902-612-2438  Canada

                calls charged at local rate

    Group Reservations:

    Email:    Groupsales@flysaa.com

    Refunds:

    Email:   OnlineRefunds@flysaa.com

    Voyager:

    Email:    voyagerservicerecovery@flysaa.com

    Customer Care:

    Email:  saacustomerservice@flysaa.com

     

    General Sales Agent:

    Canada

    Discover the World Marketing

    Administration Office address:

    2425 Matheson Blvd E, Unit 800

    Mississauga, ON L4W 5K4

    Tel: 1 905 361 0844 or 1 (800) 648 7014

    Email: SAACanada@discovertheworld.ca

    United States

    Discover the World Marketing

    Administration Office address:

    7014 East Camelback Road

    Suite 1452

    Scottsdale, Arizona 85251

    USA

    Tel: 1 480 443 5250

    Email: SAA@us-sales.com  

  • Reservations: 

    +44 122 401 5059 

    calls charged at local rate 

    Group Reservations: 

    Email:    Groupsales@flysaa.com 

    Refunds: 

    Email:   OnlineRefunds@flysaa.com 

    Voyager: 

    Email:    voyagerservicerecovery@flysaa.com 

    Customer Care: 

    Email:   saacustomerservice@flysaa.com 

    General Sales Agent: Discover the World Marketing 

    Administration office address 

    Discover Momentum International LLC, Office 1.04, 25 Wilton Road, Victoria, London  SW1V 1LW

  • Our Global Contact Centre operating times are from 06h00 am to 01h00 am (South Africa Standard Time), Monday to Sunday 

    South Africa and Africa

    +27 11 978 1111

    United States

    +1 870 617 8342

    calls charged at local rate

    Canada

    +1 902 612 2438

    calls charged at local rate

    United Kingdom

    +44 122 401 5059

    calls charged at local rate

    Scandinavia

    +45 787 138 84

    calls charged at local rate

    Germany

    +49 699 579 9988

    calls charged at local rate