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South African Airways strives to inspire our customers with African hospitality in every detail, every time. Commitment to our passengers is key to our brand and we strive to get it right, first time, every time. Contact us should you have any customer care related queries.
South Africa - Global Customer Experience Centre
If your travel plans have been affected by a flight disruption (cancellation, time change or schedule change) please call us on +2711 978 1111 to promptly assist you with a rebooking. Alternatively, you may email webhelp@flysaa.com for assistance. Note that email turnaround times may take longer than expected.
Email Address: ReservationsJNB@flysaa.com for all general reservation enquiries
Or give us a call:
Tel : +27 11 978 1111
Office Hours : Daily, 06h00am to 01h00am (SAST)
Open weekends and on public holidays
Customer Services
Twitter: @flysaa_care
The Care Team of Excellence! We offer you Personalized Customer Support, Attend to all your General Queries ,Travel Info & Great conversations.
Mon - Fri 07:00-19:00 Sat & Sun 07:00-16:00 (SAST)
Email Address: SAAcustomerservice@flysaa.com
Office Hours: Weekdays, 08h00 - 16h30 (SAST)
Closed weekends and South African Public Holidays
Voyager
Email Address: Voyager@flysaa.com
Tel: +27 11 978 1234
Office Hours: Daily, 06h00 to 01h00 (SAST)
Refunds
Refund applications can be made for any tickets purchased directly with South African Airways. Please submit new refund applications or to follow-up on exisitng applications here
For tickets purchased through a Travel Agent or Online Travel Agent, kindly contact the Travel Agent for refund applications.The Travel Agent would then electronically submit the refund application to South African Airways on behalf of the customer. Once the application is received from the Travel Agent, the refund process would be completed within 60 working days. Any further refund enquiries must be directed to the Travel Agent.
Baggage Service
(Lost/damaged)
Email Address: Baggageservices@flysaa.com
Tel: +27 11 978 3733
Office Hours: Daily, 06h00 to 19h00 (SAST)
Cargo
Email Address: SAACargoReservations@flysaa.com
Cargo Reservations and Customer Care
Tel: +27 11 978 3366 or +27 11 978 1119
Office Hours: Weekdays, 08h00 to 17h00 (SAST)
Saturdays, Sundays and Public Holidays: 08h00 to 13h00 Call +27 83 419 8672
Website Queries
Email Support: webhelp@flysaa.com
Rest of Africa
Accra
Reservations
Ground Floor, Stanbic Heights, Airport City, North Liberation Road
Email: Ghanasalessupport@flysaa.com
Tel. 233 302 783676-8 & 233 244 344 583
08h30 - 17h30 ( Mon - Fri )
Customer Service
Tel. +233 244 344 583
Facebook: fb.com/flysaaGhana, @flysaaghana
Tel. 233 244 344 583 / 233 302 783676 - 8
Tel. +233 244 344 583 / +233 302 783676 -8
Baggage Services
Tel. +233 593 823 774
Email: ACC.LOFO@Swissport.com
Office # T013 , Terminal 3 Kotoka Int. Airport, Accra
Airport Office: +233 244 344 582
Operating Hours: 17h00 - 23h00 ( Tuesday, Thursdays & Saturdays )
+233 302 763076, +233 544 311 505
francis@airghana.com ; peter@airghana.com
Closed on public holidays
Airport Sales and Ticketing Desk
+233 501 482 836
Abidjan
Riviera 3, Boulevard Arsène Usher Assouan, Complexe Evanya Bureau M2, Abidjan, Côte d’Ivoire
Email: RegineNguessan@flysaa.com
+225 27 24 36 03 56 & +225 05 45 11 86 99
08h30 - 16h00 (Monday - Friday) & 09h30 - 12h30 (Saturday)
Tel. +225 27 24 36 03 56, +225 05 45 11 86 99, +225 05 74 21 54 54
Email: BorisKonan@flysaa.com
Félix Houphouet Boigny international airport, Freight area, administrative building 1st floor, Office B15 & B16
+225 07 07 15 00 12 & +225 05 74 21 54 54
Email: ArmandAmoussou@flysaa.com, BorisKonan@flysaa.com
Airport Office
Félix Houphouet Boigny international airport, Terminal 1, 3rd floor Office A3C24
Tel. +225 07 78 48 78 83, +225 05 45 11 86 99
Angola
GSA Physical address –
Av.Pedro de Castro Vandunem- Loy
Edificio n.4
Talatona - Luanda
Reservations e-mail address
Email: RESERVAS@flysaa.com
Reservations phone numbers
Tel. +244 948 264 959
Office Hours
08:30 to 16:30
Closed on week-ends and public holidays
Helpline +244 948 343 607
Email: apoioaocliente@flysaa.com
+27 11 978 1234
Email: VoyagerServiceRecovery@flysaa.com
+27 11 978 2888
Email: Refunds@flysaa.com
+27 11 978 3733
Email: BaggageServices@flysaa.com
Blantyre
Amaryllis Hotel, 2 Laws Road, Blantyre, Malawi
Email: sales@smarttravelmalawi.com
+265 1 820 629, +265 1 820 991
Operating Hours: 0800 - 1700
+265 1 820 629, +265 999 493 130
Instagram: Smarttravelmalawi
+265 1 820 629
Chileka Airport, Blantyre, Malawi
Tel. +265 999 493 130
Operating Hours 0800 - 1700
Daressalaam
City Office
1st Floor, Raha Towers,
Bibi Titi Road/Maktaba Street,
P.O. Box 5182,
Tel; +255 22 211 7045/46/47 Mobile; +255 754 212 005
Dar es salaam,
Tanzania
Julius Nyerere International Airport,
Terminal 3, Dar es salaam
Tel. +255 754 747 444/+255 673 882 992/+255 715 691 696
Tel. +255 22 211 7045-7
Email: AshaBakariAbdallah@flysaa.com, SanaaGulmohammed@flysaa.com
Tel. +255 754 747 444, +255 673 882 992, +255 715 691 696
Email: RashidaAmir@flysaa.com, NabilBashok@flysaa.com
Cargo - Millenium Intertrade (A) Ltd (Airport Cargo Area)
Tel. +255 767 322 950 (Deogratius Mlay)
Email: millentrade@tz2000.com, milleniumdarcargo@gmail.com, CarltonLyaruu@milleniumintertrade.com
Egypt
Emeco Travel , 2 Talaat Harb street , Tahrir Sq. Downtown, Cairo Egypt
Email: Raniasadek@flysaa.com, maimonier@flysaa.com
Tel. +20 2 2579 5008, +20 100 601 1166
Operating Hours 09h00- 16h00
Gaborone
City Ticketing Office
Physical address : Remmogo Crossing , Unit F3A First Floor Plot 50637, Gaborone Botswana
Email address: SAASalesGBE@flysaa.com
Telephone no : +267 7912 7637
Physical address : Sir Seretse Khama International Airport , Room 0131,Gaborone Botswana
Telephone no: +267 7912 7637
Email: baggageservices@airbotswana.co.bw, tmotse@airbotswana.co.bw
Tel: +267 368 8506
Mobile: +267 7138 6650- Tebogo Motse ( Baggage supervisor)
Harare
7 Falmouth Rd, Alexandra Park, Harare
Email: HRERES@flysaa.com
Tel. +263 867 702 702, +263 772 129 431
Operating Hours 08h00 -16h45
+27 11 978 2888, Reference Listed I14
Email: SAACustomerService@flysaa.com
+263 867 702 702, +263 772 129 431
Email: TendaiLioga@flysaa.com
+263 78 451 4137
Email: baggage@nhszim.co.zw
Robert Gabriel Mugabe International Airport, Harare
Airport Tel. +263 772 129 429, +263 772 129432
Operating Hours: 08h00 -20h00
Tel. +263 773 370 843
Email: internationalcargosolutionszw@yahoo.com
Operating Hours: 08h00 -16h30
Kinshasa
City Town Office
Immeuble Fini One & Nawal, N.144B Boulevard du 30 Juin, Batetela Gombe – Kinshasa, DRC
+243 83 46 96 704
DRCRESERVATION@flysaa.com
Operating Hours: Monday – Friday (08h30 – 16h30), Saturday (09h00 – 12h30)
+243 81 61 96 094,+243 83 46 96 703
+243 81 33 34 369, +243 81 84 00 261
N’djili International Airport Tel. +243 83 46 96 706
Lagos
63, Adekunle Fajuyi Street Ikeja GRA, Lagos, Nigeria
Email: Reservationslagos@flysaa.com
Tel. +234 201 270 2681-5, 0908 499 9274
Operating Hours: 08h30 - 16h30
+234 201 270 2681-5, 0908 499 9274
+234 8106713653 and 234 1 4482325
MURTALA MUHAMMED AIRPORT IKEJA, NIGERIA
+234 810 671 3653 and +234 1 448 2325
Operating Hours: 14h30 – 21:30
234 806 731 2441, +234 802 838 9052
Email: sulymanakinwande@flysaa.com
Operating Hours: 08h00 - 17h00
Lilongwe
Plot No 13/9 Golden Peacock Hotel, City Centre, Lilongwe, Malawi
Tel. +265 1 770 307, +265 1 772 242
Tel. +265 1 772 242, +265 999 493 130
Tel. +265 1 772 242
Kamuzu International Airport, Lilongwe, Malawi
Airport Tel. +265 1 700 610, +265 999 493 130
Lubumbashi
N.535, Avenue Kasavubu, Local M09, Lubumbashi – Haut Katanga
+243 83 40 59 492
FBMRESERVATION@flysaa.com
+243 83 46 96 705, +243 83 46 91 894
Tel. +243 81 05 12 414, +243 83 23 02 194
Luano International Airport
Lusaka
First Floor FF-08, Arcades Mall, Great East Road, Lusaka
Email: LUNReservations@flysaa.com
+260 211 254 350/69, 0773 029 100
Operating Hours: 08h30 - 16h30 Mon-Fri
09h00 - 11h30 Sat
Closed on Sundays and Public Holidays
+260 211 271 031, 0977 777 224, 0773 029 100, 0761 560 964
First Floor KKIA Terminal Two Lusaka
Tel. +260 950 708 004 (24 hours), +260 977 777 224, 0211 271 031
Operating Hours: 06:00-20:30 Monday - Sunday
Tel. +260 955 777 200, 0976 028 299, 0979 440 000
Mauritius
Ground Floor, Harbour Front Building, John Kennedy Street, Port Louis, Mauritius
Email: Mrutosa@flysaa.com
Tel. +230 202 6737, +230 202 6787, +230 202 6777
Operating Hours: Monday to Friday, 08h30-17h00, Saturday 08h30 to 12h00
Facebook: Flysaa Mauritius
+27 11-978 1234
Email: Voyagerservicerecovery@flysaa.com
+2711 978 1786
Email: Onlinerefunds@flysaa.com
Tel. +230 603 5905
Email: baggageservice@ground2air.mu
Sir Seewoosagur Ramgoolam International Apt Plaine Magnien
Tel. +230 603 5903 or Duty Manager Cell 5421 7163
Operating Hours: 07h00 -19h00
Tel. +230 603 5909/10/11
Email: cargo.import@ground2air.mu / cargo.export@ground2air.mu
Operating Hours: Monday to Saturday 08h30 -16h30
Maputo
580 Patrice Lumumba Avenue, Polana
Email: NunoLopes@flysaa.com, AlineSantos@flysaa.com
Tel. +258 87 000 0640, 84 313 3008
Operating Hours: Monday to Friday 08h00 -16h30
Tel. +258 87 000 0640, 84 313 3006
Email: NunoLopes@flysaa.com
Email: AlineSantos@flysaa.com
Mozambique Handling Services -MAHS
Tel. +258 84 302 0104 Email: lostfound.mpm@mahs.co.mz
Operating Hours: Monday to Friday 08h00 -16h00 Nairobi
4th Floor Yaya Centre, Argwings Kodhek Road, Nairobi, Kenya
Email: MillicentRapudo@flysaa.com, PeterKinyati@flysaa.com
Tel. +254 709 452 000
Operating Hours: Monday to Friday, 08h30-17h00, Saturday 09h00 to 13h00
+254 709 452 000
+27 11c978 1234
Tel. +254 722 355 941
Email: DukeMayaka@flysaa.com
Windhoek
Reservations offices
Shop 34, Town Square, Post Street Mall
Windhoek, Namibia
Booking Contact Details
Tel: 083 343 0200
Email: SAANamibiasales@flysaa.com
Operating Hours
Monday to Friday 08:00 -16:30
Saturday from 09:00 -13:00
Operating Hours : 06h30 - 15h00
Tel: +264 83 343 0211, +264 83 343 0212
For Emergency: +264 81 246 0437
Tel: +2711 978-2888
Tell: +2711-978-1234
Email: voyagerservicerecovery@flysaa.com
Email: lpo@paragon.com.na
+264 62 540 663 (Option 1)
+264 813604811 (Option 2)
Cargo Services
Email: cargo@paragon.com.na
+264 62 540 020 (Option 1)
+264 817210549 (Option 2)
Middle East
United Arab Emirates
Dubai Reservations/Enquiries/Customer Services
Sharaf Travels, Sharaf Building, Khalid Bin Walid Road
Tel: +971 4 397 0766, +971 2 678 0038
Email: SudheeshKumar@flysaa.com, MohammedSirajuddin@flysaa.com, ZankhanaFernandes@flysaa.com
Opening hours: Mon - Sat 09:00 - 18:00. Closed on public holidays and Sundays
Tel. +971 4 406 0387
Email: LataJagasia@flysaa.com
Airport Office and Baggage Services
Tel. +971 50 657 8923
Email: airportoperationsdxb@flysaa.com
Please note there is no Reservation system access at the airport
Europe
Reservations:
Tel: +49 699 579 9988
calls charged at local rate
Group Reservations:
Email: Groupsales@flysaa.com
Refunds:
Email: OnlineRefunds@flysaa.com
Voyager:
Customer Care:
Email: saacustomerservice@flysaa.com
Discover the World Marketing
Email: flysaa@discover-fra.com
Rest of the World
Argentina
General Enquiries
E-mail SAABrazil@flysaa.com
Australia
Australia: +61 02 9286 8960 Mon - Fri 09:00 - 17:00 Eastern Standard Time
SAAAustralia@flysaa.com
Administration office address:
South African Airways, Level 3, 189 Kent Street, Sydney NSW 2000 Australia
Brazil
Customer Service and Ticket Office – São Paulo
Av. Paulista, 1765 – Conjunto 172 – Bela Vista – São Paulo/SP
Operating Hours: Monday to Friday, 9:00 AM to 6:00 PM (except holidays)
This office does not accept cash – only credit cards
Phone: +55 11 5196-7009
WhatsApp: +55 11 94558-3180 (text only)
Email: SAABrazil@flysaa.com
Customer Relations (SAC)
Toll-free: 0800 595 0700
Dedicated Line for Hearing and Speech-Impaired Customers (DEAF)
Phone: +55 11 5194-1776
Guarulhos Airport – São Paulo (GRU)
Check-in and Boarding Information
South African Airways operates at Terminal 3 for check-in, Sector G.
Boarding is processed at Terminal 2.
Check-in Operating Hours:
Monday: 1:45 PM – 4:45 PM
Tuesday: 8:05 PM – 11:05 PM
Thursday: 1:45 PM – 4:45 PM
Saturday: 2:05 PM – 5:05 PM
On Tuesdays, a counter located at the entrance of Check-in Island G operates from 4:35 PM to 6:35 PM and remains open during irregular operations until all customers are assisted. On Mondays, Thursdays, and Saturdays, this same counter remains open until 30 minutes after the aircraft's departure.
Phone: +55 11 91921-2118
Lost Property Office (LPO) – Terminal 3 / Mezzanine Level
Monday to Saturday: 9:00 AM – 3:00 PM
Sunday: 10:00 AM – 2:00 PM
Emails:
Anap.luiz@protege.com.br
BaggageServices2@flysaa.com
India Sales Manager (Mumbai)
Contact Person: Johnson Samuel
Email: JohnsonSamuel@flysaa.com
Opening hours: Mon - Fri 09:30 - 17:30. Closed on declared public holidays and weekends.
South African Airways c/o InterGlobe Air Transport Limited, C&B Square, Unit No. 402, 4th Floor,
Sangam Complex, CTS No. 95 A, 127 Andheri Kurla Road, Village Chakala, Andheri (East),
Mumbai 400 059.
Sales office (Bangalore)
Contact person: Percy Soans
Email: renauld.soans@interGlobe.com
Sales office (Hyderabad)
Contact person: Imran Mohammed
Email: imran.mohammed@interglobe.com
Sales office (Chennai)
Contact person: Rajesh Pandian
Email: rajesh.pandian@interglobe.com
Mexico
Please contact our office in The United States
New Zealand
Tel: +64 9 977 2237
NZReservations@flysaa.com
Level 19, 120 Albert Street
Tamaki Makaurau Auckland
New Zealand 1010
United States of America and Canada
Tel: 1-870-617-8342 United States
Tel: 1-902-612-2438 Canada
General Sales Agent:
Canada
Discover the World Canada
Administration Office Address:
2010 Winston Park Drive, 2nd Floor, Suit 215
Oakville, ON L6H 5R7
Tel: +1 905 361 0844 or +1 800 648 7014
Email: southafricanairways.ca@discovertheworld.com
United States
Administration Office address:
7014 East Camelback Road
Suite 1452
Scottsdale, Arizona 85251
USA
Tel: 1 480 443 5250
Email: SAA@us-sales.com
United Kingdom and Ireland
+44 122 401 5059
General Sales Agent: Discover the World Marketing
Administration office address
Discover Momentum International LLC, Office 1.04, 25 Wilton Road, Victoria, London SW1V 1LW
Global Contact Centre Numbers
Our Global Contact Centre operating times are from 06h00 am to 01h00 am (South Africa Standard Time), Monday to Sunday
South Africa and Africa
+27 11 978 1111
+1 870 617 8342
+1 902 612 2438
United Kingdom
Scandinavia
+45 787 138 84
Germany
+49 699 579 9988
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