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South African Airways Suspends all Domestic Flights in Support of National Lockdown to Fight Coronavirus

South African Airways (SAA) announced its decision to suspend all its domestic flights with effect from Friday, 27 March until 16 April 2020 (inclusive). The decision came after government announced a nation-wide lockdown for 21 days aimed at combatting the spread of the Coronavirus (COVID-19).

SAA supports this national effort as announced by the government, to retard, contain, manage and disrupt the rate of transmission of the COVID-19.

Last Friday, SAA announced the suspension of all intercontinental and Africa regional flights. All these flights remain suspended until 31 May 2020.

Read the full media statement

SAA regrets any inconvenience to our customers as a result of the COVID-19 pandemic and we encourage all customers to visit our website, www.flysaa.com, for further updates.

SAA apologies for the inconvenience caused as a result of the suspension of its flights. We trust that our customers and stakeholders will appreciate that these decisions are meant for the national benefit.

General Enquiries:

Website: www.flysaa.com

Twitter (Primary): @flysaa - https://twitter.com/flysaa

Twitter (Customer Service): @flysaa_care - https://twitter.com/flysaa_care

Facebook: www.facebook.com/flysaa

Flight Suspension Conditions

  • Applicable to all tickets issued on/before 25 March 2020 and new tickets issued up to 31 August 2020

    This Travel Advisory is applicable to South African Airways operated flights, SAA/Mango codeshare (SA2000 flight range) and SA marketing (SA7000 flight range)

    This Travel Advisory is also applicable to SA Express (SA1000 flight range) and Airlink (SA8000 flight range) flights that form part of an itinerary that contains a SAA operated flight

     

    Affected International Flights between:

    Johannesburg and Washington DC

    Johannesburg and New York

    Johannesburg and Perth

    Johannesburg and London

    Johannesburg and Munich

    Accra and Washington DC

    Affected Regional Flights between:

    Johannesburg and Accra

    Johannesburg and Lusaka

    Johannesburg and Harare

    Johannesburg and Victoria Falls

    Johannesburg and Windhoek

    Johannesburg and Lagos

    Johannesburg and Entebbe

    Johannesburg and Mauritius

    Johannesburg and Nairobi

    Johannesburg and Maputo

    Johannesburg and Blantyre

    Johannesburg and Lilongwe

    Johannesburg and Dar-es-salaam

    Johannesburg and Kinshasa

    Johannesburg and Livingstone

    Affected Domestic Flights between:

    Johannesburg and Cape Town

    Important Note: Flights between Johannesburg and Sao Paulo are excluded from this policy

  • Original ticket FARE rules would not apply

    Customers would be able to use the value of their original ticket purchase as a credit towards the purchase of a new ticket on South African Airways operated and marketing flights

    Rebookings must be done and tickets reissued by 23 March 2022

  • Travel must be completed by 23 March 2022
  • Customers would be able to use the value of their original ticket purchase as a credit towards the purchase of a new ticket on South African Airways operated and marketing flights

    Should the value of the new ticket purchase be higher than the credit amount, you would be liable for the difference

    Should the value of the new ticket purchase be lower than the credit amount, the difference would be given back to you on a voucher to be used towards another ticket purchase

     

  • Applicable to all FARE types

  • Customers would be able to use the value of their original ticket purchase as a credit towards the purchase of a new ticket on a South African Airways operated and/or marketing flight

    You may therefore opt to purchase a new ticket in a different cabin

  • Customers would be able to use the value of their original ticket purchase as a credit towards the purchase of a new ticket on a South African Airways operated and/or marketing flight

    Change of routing would therefore be permitted

  • Customers would be able to use the value of their original ticket purchase as a credit towards the purchase of a new ticket on a South African Airways operated and/or marketing flight

    Previous No-show passengers are only eligible for this waiver if the no show fee of the original ticket is applied at time of new ticket purchase

    FARE and Carrier Imposed Fees are not permitted for refund

    Note:

    This procedure over-rides our standard Conditions of Carriage pertaining to Refunds and Ticket Validity

    The updated policy applies across SAA’s route network, including domestic, regional and international flights

    To demonstrate its care towards its passengers, the policy provides for changes for a period that extends beyond the industry norm (where ordinarily tickets are valid for 6 months only for domestic travel and 12 months only for international travel). This time, the tickets are valid until 2022

    If you have made a reservation directly with South African Airways, you have the option to apply for a credit voucher that can be used towards a future purchase on SAA

    Please click here to apply

  • In light of the Coronavirus pandemic, a number of countries have imposed travel restrictions. You may view information relating to the travel restrictions by accessing the below websites

    https://www.iatatravelcentre.com/

    https://www.flysaa.com/manage-fly/before-flying/health

    To view the Travel Advisory and updates issued by the South African Department of International Relations and Cooperation

    please click here

     

  • This waiver is applicable to all Voyager Awards including Companion Tickets

    Change of routing will be permitted for Voyager tickets booked in I and X classes subject to the new route being in the same award region

    Change of routing on Companion Tickets will be permitted subject to the required revenue ticket being on the same route

     

  • Customers who have booked through a travel agent should contact their travel agent directly.

    If you have booked your ticket directly with SAA, please contact:

    South African Airways Customer Contact Centre

    Johannesburg Call Centre | +27 (0) 11 978 1111 or 0861 606 606

    OR

    United States

    Fort Lauderdale | 1-800-722-9675