Temporary suspension of Contact Centre and Support Services
Last Updated: 02 August 2021
South African Airways (SAA) advises all customers that the global lockdown as a result of the COVID-19 pandemic and our suspension of services had given us the opportunity to concentrate on moving forward our much publicised business rescue. Amongst other benefits this process aimed to produce a right sized, customer centric airline; designed to be lean, technology savvy, digitally native and agile to service all market segments. SAA exited Business Rescue on 30 April 2021. A solvent company has been handed over to the interim Board of Directors and Executive Team, whom are very hard at work navigating SAA into a state of readiness to resume operations.
As the world continues to roll out vaccines and study its efficacy amidst a mutating virus, commercial air travel being a catalyst for economic activity and tourism needs to continue in a responsible manner. Like many countries, South Africa continues to review restrictions at regular intervals.
Trans-national commercial air travel is however conditional as many countries battle with fluctuating rates of infection and/or new waves of infection. For now this has necessitated that all SAA operated flights (domestic and regional) are suspended until 30 September 2021 and all SAA operated international flights are suspended until further notice.
The temporary suspension of operations also means that we would not be reachable to provide support through voice or email channels. You may however continue transacting on our website or contact your nearest travel agent. The timing of the reopening of our Contact Centre and service centres within Africa would coincide with the opening of sales for scheduled flights on a route network that would be announced soon.
You may view the South African Risk Adjusted Strategy by clicking here.
Please retain a previously purchased SAA ticket as this would be used as a credit when we are back.To demonstrate our care and commitment to our customers, South African Airways is making flexible changes for You. Read More
Our Customer Service Team is accessible on SAACustomerService@flysaa.com.
Please visit the following page:
South African Airways has not yet resumed operations but plan to restart soon. We have received a large number of refund requests during the lock down period and are currently working relentlessly to finalise these. We appreciate your patience in this regard.
We have extended the validity of your ticket. The value of unused sectors can be used as a credit on a new itinerary until 31 March 2023 Please retain your ticket number/s as this would be used as a credit when we are back.
If you have purchased a ticket on or after 06 December 2019 on a route that is operated by Airlink, please read more.
For tickets purchased prior to 06 December 2019 where Airlink was the operating carrier, follow the SAA Flight Suspension Policy.
We have made it easier for you to understand the flexible changes that we are offering.
Please access here
Please transact on www.flysaa.com
Please transact on our Voyager website.
For changes you may contact your travel agent or we would gladly assist when we are back.
Voyager Lifetime Platinum, Platinum and Platinum Elect Members may use www.flysaa.com to transact. We will gladly assist you when we are back.
Whilst we are on temporary suspension of operations, we are unable to assist with this service. We will gladly support when we are back.
EXTENSION OF YOUR VOYAGER MILES DUE TO EXPIRE ON 31 MARCH 2021
We have extended the expiry date of miles expiring on 31/03/2021. The new expiry date will be 31 March 2022. Your account will be updated before the close of 31 March 2021 with the new expiry date and there is no need to contact the call centre to verify the extension.
EXTENSION OF YOUR COMPLIMENTARY COMPANION TICKET DUE TO EXPIRE SOON
To all Voyager Credit Card holders that have Companion Awards that expired or will expire from 1 January 2021 – 31 December 2021
We have extended all unused Global Companion Tickets or Domestic Companion Tickets for an additional year. The new expiry date will be (Expiry Date + 365 days).
RETAIN YOUR VOYAGER TIER STATUS
We recognize that your Voyager status and hard-earned miles are extremely important to you. Tier statuses are extended from 31 December 2021 to 31 December 2022.
STAR ALLIANCE AWARDS
Star Alliance awards and any other airline awards is extended from 31 March 2021 to 31 March 2022.
- COVID-19 enquiries on SAA policy
- COVID-19 enquiries on Travel Bans
- General enquiries relating to SAA business continuity
We endeavor to keep our website updated with the latest on global air travel whilst our operations are temporary suspended. We look forward to seeing you soon.
This service has been temporary suspended.