Temporary suspension of Contact Centre and Support Services
South African Airways (SAA) advises all customers that the global lockdown as a result of the COVID-19 pandemic and our suspension of services has given us the opportunity to concentrate on moving forward our much publicised business rescue process. Amongst other benefits this process aims to produce a right sized, customer centric airline; designed to be lean, technology savvy, digitally native and agile to service all market segments. Whilst the SAA Business Rescue Practitioners (BRPs) are working with the shareholder, the Department of Public Enterprises (DPE) and financiers on the future shape and form of the airline we regret that a temporary suspension of all operations is necessary.
As the world continues to intensify research efforts to find a cure for the virus, economic activity needs to be resumed. South Africa entered level one of the lockdown from 01 October 2020. #SouthAfricaisTravelReady
Although trans-national commercial air travel is permissible under lockdown level one, it is however conditional as many countries battle with fluctuating rates of infection and/or a second wave of infection. For now this has necessitated that all SAA operated flights (domestic and regional) are suspended until end February 2021 and all international flights are suspended until 27 March 2021.
Although South Africa is travel ready, demand for domestic air travel has been significantly reduced, therefore to avoid over-capacity and to ensure commercial viability SAA has taken the decision to only operate our marketing (SA) flight numbers. We are delighted that the South African Airways code (SA) is available for booking on the domestic route network as our subsidiary low cost carrier Mango continues to operate in level one of lockdown.
The temporary suspension of operations also means that we would not be reachable to provide support through voice or email channels. You may however continue transacting on our website or contact your nearest travel agent.
You may view the South African Risk Adjusted Strategy by clicking here.
Please retain a previously purchased SAA ticket as this would be used as a credit when we are back.To demonstrate our care and commitment to our customers, South African Airways is making flexible changes for You. Read More
Our Customer Service Team is accessible on SAACustomerService@flysaa.com.
Please visit the following page:
We regret that we are unable to assist with any refunds at this time. We have extended the validity of your ticket until March 2022. Please retain your ticket as this would be used as a credit when we are back.
We have made it easier for you to understand the flexible changes that we are offering.
Please access here
Please transact on www.flysaa.com
Please transact on our Voyager website.
For changes you may contact your travel agent or we would gladly assist when we are back.
Voyager Lifetime Platinum, Platinum and Platinum Elect Members may use www.flysaa.com to transact. We will gladly assist you when we are back.
Whilst we are on temporary suspension of operations, we are unable to assist with this service. We will gladly support when we are back.
EXTENSION OF YOUR VOYAGER MILES DUE TO EXPIRE ON 31 MARCH 2020
We have extended the expiry date of miles expiring on 31/03/2020 for three months. The new expiry date will be 30 June 2020. Your account will be updated before the close of 31 March 2020 with the new expiry date and there is no need to contact the call centre to verify the extension.
EXTENSION OF YOUR COMPLIMENTARY COMPANION TICKET DUE TO EXPIRE SOON
To all Voyager Credit Card holders that have Companion Awards that expired or will expire from 1 March 2020 – 30 June 2020
We have extended all unused Global Companion Tickets or Domestic Companion Tickets due to expire with four additional months. The new expiry date will be (Expiry Date + 120 days).
RETAIN YOUR VOYAGER TIER STATUS WITH JUST 60% OF THE QUALIFYING THRESHOLDS
We recognize that your Voyager status and hard-earned miles are extremely important to you.
To ensure that you do not forfeit any benefit during this period of restricted travel due to the Coronavirus (COVID-19), we are offering flexibility on certain Voyager terms and conditions.
We have lowered the qualifying thresholds for Voyager Tier Status' for 2020 by 40%. Retaining your current tier status will require the same threshold as the qualifying threshold.
1. To qualify for Silver Status – 18 000 Tier Miles
2. To qualify for Gold Status – 36 000 Tier Mile
3. To qualify for Platinum Status – 72 000 Tier Miles
4. To qualify for Lifetime Platinum - 6 Consecutive Years of Platinum status based on SAA Tier Miles and/or 672 000 SAA Tier Miles in lieu of New Voyager Miles will no longer expire on 31 March.
- COVID-19 enquiries on SAA policy
- COVID-19 enquiries on Travel Bans
- General enquiries relating to SAA business continuity
We endeavor to keep our website updated with the latest on global air travel whilst our operations are temporary suspended. We look forward to seeing you soon.
This service has been temporary suspended.