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South African Airways (SAA) advises all customers that due to the COVID-19 (Coronavirus) pandemic, and in response to a government travel ban aimed at stopping the transmission of the Coronavirus that all SAA operated flights on our International and Regional routes are suspended until end July 2020 and Domestic services are suspended until mid-July 2020.

We are delighted that the South African Airways code (SA) is available for booking on the domestic route network as our subsidiary low cost carrier Mango has taken to the skies as permitted in the level 3 lockdown regulations. These flights are available for booking on our website or through your travel agent. An unused SAA ticket or recently issued Credit Voucher can be used as payment towards this reservation. This can be done through your Travel Agent or by contacting us through our email support channel. Terms and Conditions apply.

*Important Note for domestic travel during lockdown level 3

Customers need to comply with the regulations that require a health declaration and travel permit to be presented to a competent authority at the airport of embarkation.

You may view the South African Risk Adjusted Strategy by clicking here

To demonstrate our care and commitment to our customers, South African Airways is making flexible changes for You. Read More

For the duration of the lockdown period our Contact Centres would not be able to support telephony interaction however should customers require urgent assistance our email channels would remain available intermittently. Our frontline teams are priority. This means that we would have a smaller team with longer wait times for you.

You may however choose to use our website, which is continuously being updated with relevant information regarding travel restrictions, available options for tickets already purchased and latest media statements. We would acknowledge your email but please allow us up to 7 to 10 working days to respond to your enquiry during this period of uncertainty. 

To direct your enquiry to the appropriate email channel, please refer to the accordion below: