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German Public Sector Industrial Action

Date of Issue | Monday, 09 April 2018


South African Airways (SAA) advises all customers that we received notification of a planned industrial action in Germany by labour union Verdi, which would disrupt airline operations on 10 April 2018. It is expected that ground handling companies and security personnel at airports in Frankfurt, Munich, Cologne and Bremen would be joining the strike.

South African Airways wishes to advise customers that although our flight operations between Johannesburg and Frankfurt and between Johannesburg and Munich would be disrupted, we have taken the decision to operate based on the following conditions:

  • Only customers that have the necessary travel documents to enter Germany would be accepted

  • No customers travelling beyond Frankfurt and Munich would be accepted

  • No customers requiring special assistance would be accepted

  • No customers requiring wheelchairs or have approved medical clearance to travel would be accepted

  • No unaccompanied minors or young passengers requiring a meet and assist would be accepted

Flight Operations

Monday, 09 April 2018

  • SA 260 | Johannesburg (JNB) to Frankfurt (FRA)

  • SA 264 | Johannesburg (JNB) to Munich (MUC)


Tuesday, 10 April 2018  

  • SA261 | Frankfurt (FRA) to Johannesburg (JNB)

  • SA265 | Munch (MUC) to Johannesburg (JNB)

Assistance will be provided to all ticketed customers holding a South African Airway is Ticket (only) via any SAA Call Centre, City Travel Office or dedicated Travel Agent with the following conditions.

 Rebooking Conditions applicable

  • Rebook onto another South African Airways flightfor a later date at no extra charge and subject to availability in the same cabin

  • Change of cabin will not be permitted

  • Rerouting is permitted with prescribed conditions

  • This policy is applicable to South African Airways flights only, issued on SA (083) ticketstock and not on separate tickets of other airlines

  • Tickets must be re-issued on/before 30 April 2018

  • Travel must commence on/before 30 April 2018

Contact details

South African Airways Call Centre Contact details

South Africa

  • Johannesburg | +27 (0) 11 978 1111 or 0861 606 606


  • Frankfurt | +49 69 299 803 20

South African Airways apologises for the inconvenience and encourages all customers to visit our website for all flight updates. The supporting information will be updated on the Flight Status menu tab.

 Next Update | Subject to any changes