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Update No. 6 | 29 May 2018 | 19h00 SAST

JOHANNESBURG. 29 May 2018 - South African Airways (SAA) has announced an extended schedule as part of the interventions to sustain South African Express network. This is through replacement capacity for a year with partner airlines to support SA Express passengers. The intervention comes after the suspension of SA Express operations by the South African Civil Aviation Authority (SACAA) on 24 May 2018.  

“The year-long schedule brings travel certainty and choice for customers who may want to travel from today 29 May 2018 until 28 May 2019,” says SAA Spokesperson, Tlali Tlali.

 

SA Express Relief Schedule 29th May

 

 

 

 

 

 

 

Days of Operation

Code

Flight

Departing

Departing

Arriving

Arriving

 

Number

Time

Station

Station

Time

Cape Town (CPT) - East London (ELS)

 

 

 

 

 

 

12345.7

SA

8681

10:45

CPT

ELS

12:05

12345.7

SA

8682

12:35

ELS

CPT

14:00

Cape Town (CPT) -Port Elizabeth (PLZ)

 

 

 

 

 

 

12345.7

SA

8671

07:00

CPT

PLZ

08:15

12345.7

SA

8672

08:45

PLZ

CPT

10:00

12345.7

SA

8675

15:15

CPT

PLZ

16:30

12345.7

SA

8676

17:00

PLZ

CPT

18:15

Johannesburg (JNB) - Bloemfontein (BFN)

 

 

 

 

 

 

12345..

SA

8401

06:10

JNB

BFN

07:05

12345..

SA

8402

07:25

BFN

JNB

08:20

1234567

SA

8403

08:55

JNB

BFN

09:50

1234567

SA

8404

10:10

BFN

JNB

11:05

1234567

SA

8405

09:15

JNB

BFN

10:10

1234567

SA

8406

10:45

BFN

JNB

10:55

12345.7

SA

8407

16:15

JNB

BFN

17:10

12345.7

SA

8408

17:30

BFN

JNB

18:25

…..6.

SA

8409

10:15

JNB

BFN

11:10

…..6.

SA

8410

11:40

BFN

JNB

12:35

Johannesburg (JNB) - Kimberly (KIM)

           

 12345..

SA

8421

06:30

JNB

KIM

07:40

12345..

SA

8422

08:15

KIM

JNB

09:25

12345..

SA

8423

09:50

JNB

KIM

11:00

12345..

SA

8424

11:40

KIM

JNB

12:50

12345..

SA

8425

13:30

JNB

KIM

14:40

12345..

SA

8426

15:00

KIM

JNB

16:10

12345.7

SA

8427

16:30

JNB

KIM

17:40

12345.7

SA

8428

18:20

KIM

JNB

19:30

…..6.

SA

8429

08:50

JNB

KIM

10:10

…..6.

SA

8430

10:20

KIM

JNB

11:30

Johannesburg (JNB) - Richards Bay (RCB)

           

 123456.

SA

8441

08:00

JNB

RCB

09:15

123456.

SA

8442

09:45

RCB

JNB

11:10

12345..

SA

8443

11:35

JNB

RCB

12:50

12345..

SA

8444

13:10

RCB

JNB

14:35

12345.7

SA

8445

15:00

JNB

RCB

16:15

12345.7

SA

8446

16:35

RCB

JNB

18:00

Johannesburg (JNB) - Gaborone (GBE)

           

 12345..

SA

8452

06:10

JNB

GBE

07:05

12345..

SA

8453

07:30

GBE

JNB

08:25

12345..

SA

8454

09:00

JNB

GBE

09:55

12345..

SA

8455

10:20

GBE

JNB

11:15

1234567

SA

8458

16:15

JNB

GBE

17:10

1234567

SA

8459

17:35

GBE

JNB

18:30

Johannesburg (JNB) - Hoedspruit (HDS)

           

 1234567

SA

8859

11:50

JNB

HDS

12:50

1234567

SA

8860

13:20

HDS

JNB

14:20

Cape Town (CPT) - Hoedspruit (HDS)

           

 1234567

SA

8657

11:10

CPT

HDS

13:40

1234567

SA

8658

14:20

HDS

CPT

17:00

Johannesburg (JNB) - George (GRJ)

       

1.34567

SA

2821

11:50

JNB

GRJ

13:45

1.34567

SA

2826

14:20

GRJ

JNB

16:00

Johannesburg (JNB) - East London (ELS)

     

.234567

SA

471

10:10

JNB

ELS

11:35

.234567

SA

476

12:05

ELS

JNB

13:30

1234567

SA

475

15:30

JNB

ELS

16:55

1234567

SA

480

17:25

ELS

JNB

18:50

Cape Town (CPT) - Bloemfontein (BFN)

     

12345..

SA

2069

14:00

BFN

CPT

15:40

......7

SA

2069

14:45

BFN

CPT

16:25

12345..

SA

2068

11:45

CPT

BFN

13:15

......7

SA

2068

12:30

CPT

BFN

14:00

Durban (DUR) - East London (ELS)

       

12345..

SA

8541

08:00

DUR

ELS

09:20

12345..

SA

8542

09:40

ELS

DUR

11:00

12345..

SA

8545

15:00

DUR

ELS

16:20

12345..

SA

8546

16:40

ELS

DUR

18:00

Cape Town (CPT) - Walvis Bay (WVB)*awaiting regulatory approval

           

 1234567

SA

8695

09:00

CPT

WVB

11:15

1234567

SA

8696

17:15

WVB

CPT

19:30

Johannesburg (JNB) - Walvis Bay (WVB)*awaiting regulatory approval

           

 1234567

SA

8144

11:45

WVB

JNB

14:00

1234567

SA

8145

14:30

JNB

WVB

16:45

Johannesburg (JNB) - Lubumbashi (FBM)*awaiting regulatory approval

1234567

SA

3094

tbc

JNB

FBM

tbc

1234567

SA

3095

tbc

FBM

JNB

tbc

1: Mon; 2: Tue; 3: Wed; 4:Thur; 5:Fri; 6:Sat; 7:Sun

           
             

“Through our collaborative efforts with partner airlines (SAA, SA Airlink and Mango Airlines), we are pleased that we can now offer customers a year-long schedule intended to ensure business continuity for all stakeholders and the markets affected. We are confident that the capacity we have deployed will sustain the network operated by SA Express until it is reinstated into service by the regulator,” said Tlali.

“We trust that the measures introduced provide more clarity on the capacity and sustainability of the relief schedule during the suspension of SA Express services,” concluded Tlali.

SAA with its partners will continue to monitor the network and performance during this period and will make necessary announcements as and when it is necessary to do so. Our official communication channels will carry updates on the status of the flights on an ongoing basis.

 

Enquiries:

Sharecall number: 0861 606 606 06h00 to 23h59 SA Time)

International Dialling: +27 11 978 1111

Website: www.flysaa.com

Twitter (Primary): @flysaa - https://twitter.com/flysaa

Twitter (Customer Service): @flysaa_care - https://twitter.com/flysaa_care

Facebook: www.facebook.com/flysaa

 

-Ends-

 

 Issued by SAA Group Corporate Affairs

____________________________________________________________________________________________________________________________________

 

Update No. 5 | 25 May 2018 | 20h00 SAST

JOHANNESBURG. 25 May 2018 - South African Airways (SAA) has announced a flight schedule update as part of the recovery plans to bring replacement capacity with partner airlines to support South African Express passengers. This comes after the suspension of SA Express operations by the South African Civil Aviation Authority (SACAA) on Thursday.

“Through our collaborative efforts with partner airlines (SAA, SA Airlink and Mango Airlines), we are able to announce a schedule intended to ensure business continuity and provide travel certainty. We are confident that the capacity we have deployed will sustain network operated by SA Express until it is reinstated into service by the regulator,” said SAA Spokesperson, Tlali Tlali.

 SA Express Relief Schedule 28th May - 24th June 2018

 

 

 

 

 

 

 

Days of Operation

Code

Flight

Departing

Departing

Arriving

Arriving

 

Number

Time

Station

Station

Time

Johannesburg (JNB) - Bloemfontein (BFN)

 

 

 

 

 

 

12345..

SA

8401

6:10

JNB

BFN

7:05

12345..

SA

8402

7:25

BFN

JNB

8:20

12345..

SA

8403

8:55

JNB

BFN

9:50

12345..

SA

8404

10:10

BFN

JNB

11:05

1234567

SA

8405

9:15

JNB

BFN

10:45

1234567

SA

8406

10:00

BFN

JNB

10:55

1234567

SA

8407

16:15

JNB

BFN

17:10

1234567

SA

8408

17:30

BFN

JNB

18:25

Johannesburg (JNB) - Kimberly (KIM)

           

 12345..

SA

8421

6:30

JNB

KIM

7:40

12345..

SA

8422

8:15

KIM

JNB

9:25

12345..

SA

8423

9:50

JNB

KIM

11:00

12345..

SA

8424

11:40

KIM

JNB

12:50

12345..

SA

8425

13:30

JNB

KIM

14:40

12345..

SA

8426

15:00

KIM

JNB

16:10

1234567

SA

8427

16:30

JNB

KIM

17:40

1234567

SA

8428

18:20

KIM

JNB

19:30

Johannesburg (JNB) - Richards Bay (RCB)

           

 12345..

SA

8441

8:00

JNB

RCB

9:00

12345..

SA

8442

10:00

RCB

JNB

11:00

12345..

SA

8443

11:30

JNB

RCB

12:30

12345..

SA

8444

13:00

RCB

JNB

14:00

12345..

SA

8447

15:00

JNB

RCB

16:00

12345..

SA

8449

16:30

RCB

JNB

17:30

Johannesburg (JNB) - Gaborone (GBE)

           

 12345..

SA

8452

6:20

JNB

GBE

7:15

12345..

SA

8453

7:40

GBE

JNB

8:35

12345..

SA

8456

9:00

JNB

GBE

9:55

12345..

SA

8457

10:20

GBE

JNB

11:15

1234567

SA

8458

14:40

JNB

GBE

15:35

1234567

SA

8459

16:00

GBE

JNB

16:55

Johannesburg (JNB) - Hoedspruit (HDS)

           

 12345..

SA

8859

11:40

JNB

HDS

12:40

12345..

SA

8860

13:20

HDS

JNB

14:20

Cape Town (CPT) - Hoedspruit (HDS)

           

 1234567

SA

8657

10:15

CPT

HDS

12:45

1234567

SA

8658

13:30

HDS

CPT

16:10

Cape Town (CPT) - Walvis Bay (WVB)

           

 1234567

SA

8691

9:00

CPT

WVB

11:15

1234567

SA

8692

17:15

WVB

CPT

19:30

Johannesburg (JNB) - Walvis Bay (WVB)

           

 1234567

SA

8141

11:45

WVB

JNB

14:00

1234567

SA

8142

14:30

JNB

WVB

16:45

Johannesburg (JNB) - George (GRJ)

       

1.34567

SA

2821

11:50

JNB

GRJ

13:45

1.34567

SA

2826

14:20

GRJ

JNB

16:00

Johannesburg (JNB) - East London (ELS)

     

.234567

SA

471

10:10

JNB

ELS

11:35

.234567

SA

476

12:05

ELS

JNB

13:30

1234567

SA

475

15:30

JNB

ELS

16:55

1234567

SA

480

17:25

ELS

JNB

18:50

Cape Town (CPT) - Bloemfontein (BLF)

     

12345..

SA

2069

14:00

BFN

CPT

15:40

......7

SA

2069

14:45

BFN

CPT

16:25

12345..

SA

2068

11:45

CPT

BFN

13:15

......7

SA

2068

12:30

CPT

BFN

14:00

Johannesburg (JNB) - Lubumbashi (FBM)*awaiting regulatory approval

1234567

SA

3094

tbc

JNB

FBM

tbc

1234567

SA

3095

tbc

FBM

JNB

tbc

NB: 1: Monday 2: Tuesday 3: Wednesday 4: Thursday 5: Friday 6: Saturday 7: Sunday

There is regrettably no recovery plan for the listed flight routings below and affected customers are advised to contact the call centre or their travel agent to request a refund at no additional fee/charge. These flights have been cancelled for the weekend (Saturday and Sunday):

  • Johannesburg – Sun City

  • Johannesburg – Mmabatho

  • Cape Town – Sun City

  • Cape Town – East London

  • Cape Town – Walvis Bay

     

“We apologise to all affected customers for the inconvenience caused by the suspension of SA Express services,” concluded Tlali.

SAA with its partners will continue to monitor the network and performance during this period and will make necessary announcements as and when it is necessary to do so. Our official communication channels will carry updates on the status of the flights on an ongoing basis.

 

Enquiries:

Sharecall number: 0861 606 606 (06h00 to 23h59 SA Time)

International Dialling: +27 11 978 1111

Website: www.flysaa.com

Twitter (Primary): @flysaa - https://twitter.com/flysaa

Twitter (Customer Service): @flysaa_care - https://twitter.com/flysaa_care

Facebook: www.facebook.com/flysaa

 

-Ends-

 

 

 

______________________________________________________________________________________________________________________________________

Update No. 4 | 25 May 2018 | 16h00 SAST

JOHANNESBURG. 25 May 2018 - South African Airways (SAA) has announced a flight schedule update as part of the recovery plans to bring replacement capacity with partner airlines to support South African Express passengers. This comes after the suspension of SA Express operations by the South African Civil Aviation Authority (SACAA) on Thursday.

“Our priority remains customer assistance in the best way possible in order to minimise the inconvenience caused by the suspension of SA Express services,” said SAA Spokesperson, Tlali Tlali.

 SA Express Relief Schedule 26th May 2018

 

 

 

 

 

 

 

Date

Code

Flight

Departing

Departing

Arriving

Arriving

 

 

Number

Time

Station

Station

Time

Johannesburg (JNB) - Bloemfontein (BFN)

 

 

 

 

 

 

Saturday, May 26, 2018

SA

8401

12:40

JNB

BFN

13:45

Saturday, May 26, 2018

SA

8402

14:30

BFN

JNB

15:35

Saturday, May 26, 2018

SA

8403

16:15

JNB

BFN

17:20

Saturday, May 26, 2018

SA

8404

17:50

BFN

JNB

18:50

Johannesburg (JNB) - Kimberly (KIM)

 

 

 

 

 

 

Saturday, May 26, 2018

SA

8421

15:05

JNB

KIM

16:05

Saturday, May 26, 2018

SA

8422

16:40

KIM

JNB

17:40

Johannesburg (JNB) - Richards Bay (RCB)

 

 

 

 

 

 

Saturday, May 26, 2018

SA

8443

8:00

JNB

RCB

9:15

Saturday, May 26, 2018

SA

8444

9:35

RCB

JNB

10:50

Johannesburg (JNB) - Gaborone (GBE)

 

 

 

 

 

 

Saturday, May 26, 2018

SA

8456

9:15

JNB

GBE

10:15

Saturday, May 26, 2018

SA

8457

10:45

GBE

JNB

11:45

Saturday, May 26, 2018

SA

8454

15:35

JNB

GBE

16:35

Saturday, May 26, 2018

SA

8455

17:05

GBE

JNB

18:05

Cape Town (CPT) - Hoedspruit (HDS)

 

 

 

 

 

 

Saturday, May 26, 2018

SA

8657

8:50

CPT

HDS

11:20

Saturday, May 26, 2018

SA

8658

14:55

HDS

CPT

17:45

Saturday, May 26, 2018

SA

8859

13:30

JNB

HDS

14:20

Saturday, May 26, 2018

SA

8860

11:50

HDS

JNB

12:50

Johannesburg (JNB) - George (GRJ)

         

Saturday, May 26, 2018

SA

2821

11:50

JNB

GRJ

13:45

Saturday, May 26, 2018

SA

2826

14:20

GRJ

JNB

16:00

Johannesburg (JNB) - East London (ELS)

         

Saturday, May 26, 2018

SA

471

10:10

JNB

ELS

11:35

Saturday, May 26, 2018

SA

476

12:05

ELS

JNB

13:30

 

 

 SA Express Relief Schedule 27th May 2018

 

 

 

 

 

 

 

Date

Code

Flight

Departing

Departing

Arriving

Arriving

 

 

Number

Time

Station

Station

Time

Johannesburg (JNB) - Bloemfontein (BFN)

 

 

 

 

 

 

Sunday, May 27, 2018

SA

8401

15:00

JNB

BFN

16:00

Sunday, May 27, 2018

SA

8402

16:25

BFN

JNB

17:25

Sunday, May 27, 2018

SA

8403

16:15

JNB

BFN

17:20

Sunday, May 27, 2018

SA

8404

17:50

BFN

JNB

18:50

Johannesburg (JNB) - Kimberly (KIM)

 

 

 

 

 

 

Sunday, May 27, 2018

SA

8421

11:30

JNB

KIM

12:30

Sunday, May 27, 2018

SA

8422

12:55

KIM

JNB

13:55

Johannesburg (JNB) - Richards Bay (RCB)

 

 

 

 

 

 

Sunday, May 27, 2018

SA

8443

15:00

JNB

RCB

16:15

Sunday, May 27, 2018

SA

8444

16:55

RCB

JNB

17:50

Johannesburg (JNB) - Gaberone (GBE)

 

 

 

 

 

 

Sunday, May 27, 2018

SA

8452

9:40

JNB

GBE

10:40

Sunday, May 27, 2018

SA

8453

11:10

GBE

JNB

12:10

Sunday, May 27, 2018

SA

8456

14:30

JNB

GBE

15:30

Sunday, May 27, 2018

SA

8457

16:00

GBE

JNB

17:00

Sunday, May 27, 2018

SA

8454

15:35

JNB

GBE

16:35

Sunday, May 27, 2018

SA

8455

17:05

GBE

JNB

18:05

Cape Town (CPT) - Hoedspruit (HDS)

 

 

 

 

 

 

Sunday, May 27, 2018

SA

8657

8:50

CPT

HDS

11:20

Sunday, May 27, 2018

SA

8658

14:55

HDS

CPT

17:45

Sunday, May 27, 2018

SA

8859

13:30

JNB

HDS

14:20

Sunday, May 27, 2018

SA

8860

11:50

HDS

JNB

12:50

Johannesburg (JNB) - George (GRJ)

         

Sunday, May 27, 2018

SA

2821

11:50

JNB

GRJ

13:45

Sunday, May 27, 2018

SA

2826

14:20

GRJ

JNB

16:00

Johannesburg (JNB) - East London (ELS)

       

Sunday, May 27, 2018

SA

471

10:10

JNB

ELS

11:35

Sunday, May 27, 2018

SA

476

12:05

ELS

JNB

13:30

Cape Town (CPT) - Bloemfontein (BFN)

       

Saturday, May 26, 2018

SA

2069

12:30

CPT

BFN

14:00

Saturday, May 26, 2018

SA

2070

14:45

BFN

CPT

16:25

Johannesburg (JNB) - Lubumbashi (FBM)*awaiting regulatory approval

 

Sunday, May 27, 2018

SA

3094

6:00

JNB

FBM

8:20

Sunday, May 27, 2018

SA

3095

9:00

FBM

JNB

11:20

 

There is regrettably no recovery plan for the listed flight routings below and affected customers are advised to contact the call centre or their travel agent to request a refund at no additional fee/charge. These flights have been cancelled for the weekend (Saturday and Sunday):

  • Johannesburg – Sun City

  • Johannesburg – Mmabatho

  • Cape Town – Sun City

  • Cape Town – East London

  • Cape Town – Walvis Bay

     

“We sincerely apologise to all affected customers for the inconvenience caused by the suspension of SA Express services,” concluded Tlali.

SAA will provide the next flight schedule update as soon as it is finalised. We encourage our customers to continue to visit our official communication channels for regular updates on the status of the flights.

Enquiries:

Sharecall number: 0861 606 606 (06h00 to 23h59 SA Time)

International Dialling: +27 11 978 1111

Website: www.flysaa.com

Twitter (Primary): @flysaa - https://twitter.com/flysaa

Twitter (Customer Service): @flysaa_care - https://twitter.com/flysaa_care

Facebook: www.facebook.com/flysaa

 

-Ends-

 

________________________________________________________________________________________________________________________

Update No. 3 | 25 May 2018 | 11h15 SAST

JOHANNESBURG. 25 May 2018 - South African Airways (SAA) has announced a flight schedule update as part of the recovery plans to bring replacement capacity with partner airlines to support South African Express passengers. This comes after the suspension of SA Express operations by the South African Civil Aviation Authority (SACAA) on Thursday.

“Our priority remains customer assistance in the best way possible in order to minimise the inconvenience caused by the suspension of SA Express services,” said SAA Spokesperson, Tlali Tlali.

   

 

 

 

 

 

 

 

 

 

 

 

 

SA Express Relief Schedule as at 10:00 25th May 2018

 

 

 

 

 

 

 

Date

Code

Flight

Departing

Departing

Arriving

Arriving

 

 

Number

Time

Station

Station

Time

Johannesburg (JNB) - Walvis Bay (WVB)

 

 

 

 

 

 

 

SA

8140

12:00

JNB

WVB

14:10

 

SA

8141

14:30

WVB

JNB

16:30

Johannesburg (JNB) - Bloemfontein (BFN)

 

 

 

 

 

 

 

SA

8401

11:00

JNB

BFN

12:00

 

SA

8402

12:30

BFN

JNB

13:20

 

SA

8403

15:40

JNB

BFN

16:35

 

SA

8404

17:00

BFN

JNB

17:55

 

SA

8407

17:00

JNB

BFN

17:55

 

SA

8408

18:30

BFN

JNB

19:25

Johannesburg (JNB) - Kimberly (KIM)

 

 

 

 

 

 

 

SA

8421

11:00

JNB

KIM

12:10

 

SA

8422

12:30

KIM

JNB

13:40

 

SA

8423

14:40

JNB

KIM

15:50

 

SA

8424

16:10

KIM

JNB

17:20

Johannesburg (JNB) - Richards Bay (RCB)

 

 

 

 

 

 

 

SA

8443

11:00

JNB

RCB

12:15

 

SA

8444

12:45

RCB

JNB

14:00

 

SA

8445

14:30

JNB

RCB

15:45

 

SA

8446

16:45

RCB

JNB

18:00

Johannesburg (JNB) - Gaborone (GBE)

 

 

 

 

 

 

 

SA

8456

11:35

JNB

GBE

12:35

 

SA

8457

13:00

GBE

JNB

14:00

 

SA

8454

17:30

JNB

GBE

18:25

 

SA

8455

18:45

GBE

JNB

19:40

Cape Town (CPT) - Hoedspruit (HDS)

 

 

 

 

 

 

 

SA

8657

11:15

CPT

HDS

13:45

 

SA

8658

14:30

HDS

CPT

17:00

 

SA

8859

12:00

JNB

HDS

13:00

 

SA

8860

13:30

HDS

JNB

14:30

Durban (DUR) - Port Elizabeth (PLZ)

 

 

 

 

 

 

 

SA

3633

20:30

DUR

PLZ

22:05

 

SA

3634

22:40

PLZ

DUR

0:05

Cape Town (CPT) - Port Elizabeth (PLZ)

 

 

 

 

 

 

 

SA

3656

21:40

CPT

PLZ

23:05

 

SA

3657

23:40

PLZ

CPT

1:20

Johannesburg (JNB) - East London (ELS)

 

 

 

 

 

 

 

SA

3459

19:40

JNB

ELS

21:05

 

SA

3462

21:40

ELS

JNB

23:05

Johannesburg (JNB) - George (GRJ)

 

 

 

 

SA

2070

17:00

JNB

GRJ

18:55

 

SA

2071

19:30

GRJ

JNB

21:20

 

The following flights have been cancelled for the weekend (Friday, Saturday and Sunday):

  • Johannesburg – Sun City

  • Johannesburg – Mmabatho

  • The following flights have been cancelled for today 25th of May:

  • Cape Town – Sun City

  • Cape Town – East London

  • Cape Town – Walvis Bay

     

“We sincerely apologise to all affected customers for the inconvenience caused by the suspension of SA Express services,” concluded Tlali.

SAA will provide the next flight schedule update as soon as it is finalised. We encourage our customers to continue to visit our official communication channels for regular updates on the status of the flights.

Enquiries:

Sharecall number: 0861 606 606 (06h00 to 23h59 SA Time)

International Dialling: +27 11 978 1111

Website: www.flysaa.com

Twitter (Primary): @flysaa - https://twitter.com/flysaa

Twitter (Customer Service): @flysaa_care - https://twitter.com/flysaa_care

Facebook: www.facebook.com/flysaa

 

-Ends-

 __________________________________________________________________________________________________________________________________

Update No. 2 | 25 May 2018 | 01h30 SAST

JOHANNESBURG. 25 May 2018 - South African Airways (SAA) has announced recovery plans that entail replacement capacity with partner airlines to support South African Express passengers. This comes after the suspension of SA Express operations by the South African Civil Aviation Authority (SACAA) on Thursday.

Three partner airlines (SAA, Mango Airlines, SA Airlink) collaborated to initiate a plan aimed at mitigating the impact of the suspension of SA Express services and to ensure business continuity.

“Our priority remains customer assistance in the best way possible in order to minimise the inconvenience caused by the suspension of SA Express services,” said SAA Spokesperson, Tlali Tlali.

“We have a recovery plan which was activated soon after the suspension of SA Express operations.”

Passengers scheduled to depart, between 06h00 and 09h00 on 25 May 2018, are advised to proceed to SA Express counters for information relating to the contingency plans made for these flights, or alternatively call 0800 214 774 and +27 11 978 6699. Passengers are further encouraged to take note of the following:

  • SAA will rebook, reroute or refund passengers whose travel plans have changed due to suspension of SA Express flights.

  • Passengers on SA coded tickets and SA code share will be accommodated on a priority basis.

  • SAA will, in accordance with its compensation policy, compensate all passengers where applicable.

    “We sincerely apologise to all affected customers for the inconvenience caused by the suspension of SA Express services,” concluded Tlali.

    SAA will provide regular updates on the situation and will use all its official communication channels to share information on the status of the flights.

    Enquiries:

Sharecall number: 0861 606 606 (06h00 to 22h00 SA Time)

International Dialling: +27 11 978 1111

Website: www.flysaa.com

Twitter (Primary): @flysaa - https://twitter.com/flysaa

Twitter (Customer Service): @flysaa_care - https://twitter.com/flysaa_care

Facebook: www.facebook.com/flysaa

 

-Ends-

_____________________________________________________________________________________________________________________________________________

 

Update No. 1 | 24 May 2018 | 17h00 SAST

JOHANNESBURG. 24 May 2018. South African Airways (SAA) has noted the decision by the South African Civil Aviation Authority (SACAA) to suspend all South African Express flights. The decision to suspend SA Express is based on the audit findings by SACAA on SA Express which among other things relate to safety management processes.

SAA has activated its business continuity teams to implement contingency plans and is working closely with SA Express to provide all required and necessary assistance.

All efforts are being channelled towards assisting passengers who may be affected by the suspension of SA Express services.

SAA has an interline agreement with SA Express and has mobilised the teams at the airports to assist the passengers.   

We apologise to all our customers for the inconvenience caused by the suspension of SA Express services.

SAA will provide regular updates on the situation and will use all its official communication channels to share information on the status of the flights.

Enquiries:

Toll Free number: 0800 214 774

International Dialling: +27 11 978 6699

Website: www.flysaa.com

Twitter (Primary): @flysaa - https://twitter.com/flysaa

Twitter (Customer Service): @flysaa_care - https://twitter.com/flysaa_care

Facebook: www.facebook.com/flysaa

 

The links below has information on SACAA and SA Express statements.  

SACAA:

http://www.caa.co.za/Media%20Statements/2018/SA%20Civil%20Aviation%20Authority%20Suspends%20SA%20Express%20Operating%20Permits.pdf

 

SA Express:

http://www.flyexpress.aero/blog/2018/05/24/sa-express-temporarily-suspends-operations

 

-Ends-