Skip to Content

South African Airways South African Airways

  • Region
    • Angola
    • Argentina
    • Australia
    • Austria
    • Bahrain
    • Belarus
    • Belgium
    • Benin
    • Botswana
    • Brazil
    • Bulgaria
    • Burundi
    • Cameroon
    • Chile
    • China
    • Croatia
    • Czech Republic
    • Democratic Republic of Congo
    • Denmark
    • Egypt
    • Ethiopia
    • Finland
    • France
    • Gabon
    • Germany
    • Ghana
    • Greece
    • Hong Kong, China
    • Hungary
    • India
    • Ireland
    • Israel
    • Italy
    • Ivory Coast
    • Japan
    • Jordan
    • Kenya
    • Kuwait
    • Latvia
    • Lebanon
    • Lesotho
    • Lithuania
    • Luxembourg
    • Malawi
    • Malaysia
    • Mauritius
    • Mexico
    • Mozambique
    • Namibia
    • Netherlands
    • New Zealand
    • Nigeria
    • Norway
    • Oman
    • Philippines
    • Poland
    • Portugal
    • Qatar
    • Republic of Congo
    • Russia
    • Rwanda
    • Saudi Arabia
    • Senegal
    • Seychelles
    • Singapore
    • Slovenia
    • South Africa
    • South Korea
    • Spain
    • Sudan
    • Swaziland
    • Sweden
    • Switzerland
    • Taiwan, China
    • Tanzania
    • Thailand
    • Turkey
    • Uganda
    • Ukraine
    • United Arab Emirates
    • United Kingdom
    • United States
    • Vietnam
    • Zambia
    • Zimbabwe
    Language
    • English
    • Português
  • Contact Us
  • Log in
  • Plan & Book
    • Plan & Book

      If you're planning on local, regional or international travel, be sure to book your flight tickets with South African Airways. Book your flight here.

      Book
    • Travel Information
      • SAA Experience
      • Flight Schedules
      • Payment Acceptance
      • Submit Refund Application
      • Voyager Wallet
    • Discover SA
      • Discover South Africa
    • Personalise your Experience
      • Select your Seat
      • Additional Bags
      • Cabin Upgrade with Step-Up
      • Additional Seats with Step-Up
    • Complete your Experience
      • Hotels
      • Car Rental
      • Destination Activities
      • Travel Insurance
    Plan & Book
  • Manage & Fly
    • Manage & Fly

      StepUp to the good life in Business Class. To experience the best in cuisine and comfort, all you have to do is place your bid for us to consider and you could be flying in the lap of luxury.

      Upgrade
    • Manage my Booking
      • Booking Management
      • Check-in
      • Flight Status
      • Request a Tax Invoice
      • Unaccompanied Minor Travel Consent
    • Baggage
      • Hand Baggage
      • Checked Baggage
      • Delayed & Damaged Baggage
      • Restricted Baggage Items and Dangerous Goods
      • Baggage Policies
      • Travel Tips
      • Firearms and Ammunition
    • Before Flying
      • Lounges
      • Airport Information
      • Travel Documentation
      • Travelling with Infants
      • Unaccompanied Minors
      • Special Assistance
      • Customs Information
      • Health
      • Travel Restrictions
    • During the Flight
      • Onboard Services
      • Onboard Menus
      • Magazines & Papers
      • Inflight Entertainment
      • Cabins
    Manage & Fly
  • Voyager Voyager
Sign In
  • Home
  • Help
  • Legal
  • Conditions of Contract (selected option)
Share:
  • Facebook
  • Twitter
  • Google+

Conditions of Contract

  • Condições Gerais de Transporte Ocultar conteúdo

    Veja as condições gerais de transporte da SAA aqui.

  • Condições internacionais de transporte de carga Ocultar conteúdo

    As condições internacionais de transporte de carga do site flysaa.com podem ser visualizadasaqui.

  • Condições domésticas de transporte de carga Ocultar conteúdo

    As condições domésticas de transporte de carga do site flysaa.com podem ser visualizadas aqui.

  • U.S. Customer Commitment Ocultar conteúdo

    O Compromisso com o cliente americano (U.S>) do site flysaa.com pode ser visualizadoaqui.

  • US Tarmac Delay Contingency Plan Ocultar conteúdo

    The flysaa.com U.S. Tarmac Delay Contingency Plan can be viewed here.

  • Refunds Ocultar conteúdo

    South African Airways is currently in the process of reviewing all ticket refund requests for cancelled or suspended flights on SAA that have been received from customers since March 19, 2020.    Due to the volume of refund requests received, our Refund Accounting Department is working relentlessly to handle these requests in a timely manner.  Any new ticket refund submissions for cancelled or suspended SAA flights since March 19, 2020 can be sent to our Refund Accounting Department via email to:  FLLRefunds@flysaa.com

    We extend our sincere apologies to our valued customers for the delay in reviewing refund inquiries.

    Thank you, once again, for your continued patience and understanding.

Legal

  • Legal Terms
  • Conditions of ContractCurrent Page
  • Policies
  • Proteção de dados
South African Airways

Navigation Footer

  • About Us

    • Corporate SAA
    • Star Alliance
    • Cabin Crew Training
    • Airport Operations Training
    • Commercial Training
    • Inflight Magazine (digital copy)
  • SAA Group

    • SAA Cargo
    • SAA Technical
  • Help

    • Customer Support
    • Compliments & Complaints
    • Legal
    • U.S. Customer Commitment
    • Technical Information
    • Data Protection
  • Newsletter

    • Sign up for our newsletter

Social Icons

  • Facebook
  • Twitter
  • Youtube
  • Instagram
  • Pinterest
© 2023 South African Airways
comlfrfp2.flysaa.com
South African Airways
Loading... One moment please...

Select the cookies you want


Customize Cookies

Tracking cookies