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Travel Advisory

Date of Issue | 11October 2017

Subject | Rebooking assistance for travellers affected by the recent storms reported for Durban, Kwazulu Natal ____________________________________________________________________________________________________________________________

South African Airways (SAA) advises all customers that re-booking assistance will be provided to all affected travellers to and from Durban (DUR) following the weather conditions reported on Tuesday, 10 October 2017 affecting multiple road closures and traveller impact from Durban, Kwazulu Natal.

 Assistance will be provided to all ticketed passengers holding a South African Airway Ticket (only) via any SAA Call Centre, City Travel Office or dedicated Travel Agent with the following conditions.

Rebooking Conditions applicable

  • Rebook onto another South African Airways flight for a later date at no extra charge and subject to availability of the same booking class

  • Change of cabin will not be permitted

  • Change of routing will not be permitted

  • This policy is applicable to South African Airways flights only, issued on SA (083) ticket stock and not on separate tickets of other airlines

  • The policy is applicable for travellers holding tickets for travel on Tuesday, 10 October 2017 (only)

  • Tickets must be re-issued on/before 13 October 2017

  • Travel must commence on/before 18 October 2017

  • Refunds are subject to the terms and conditions of the ticket purchased.

Contact details

South African Airways Call Centre

South Africa

Johannesburg Call Centre | 27 (0) 11 978 1111 or 0861 606 606

Or visit



Twitter (customer service): @flysaa_care