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  • Travel Advisory 3  

    Date of Issue |  12 September 2017

    Subject  Traveller support due to adverse weather conditions affecting flight arrangements to and from the Caribbean and Florida, USA

    South African Airways (SAA) advises all customers that due to the adverse weather conditions as a result of “Hurricane Irma” rebooking will be offered at no additional cost to all affected customers travelling to, from or via the following airports in the Caribbean and Florida only;

    Caribbean Airports

    • Aruba | Reina Beatrix (AUA)

    • Bridgetown, Barbados | Grantley Adams (BGI)

    • Kingston, Jamaica |Norman Manley International (KIN)

    • Montego Bay, Jamaica | Sangster International (MBJ)

    • Nassau, Bahamas | Lynden Pindling International (NAS)

    • Puerto Plata, Dominican Republic | Gregoria Luperon International (POP)

    • Punta Cana, Dominican Republic | International(PUJ)

    • Santo Domingo, Dominican Republic| Las Americas International (SDQ)

    • San Juan, Puerto Rico| F.L Ribas Dominicci (SJU)

    • Santiago, Dominican Republic |Cibao International (STI)

    • Saint Thomas Island, Virgin Islands USA | Cyril E. King (STT)

    • Saint Croix Island, Virgin Islands USA | Henry E. Rohlsen (STX)

    • Saint Maarten | Princess Juliana International (SXM)

    • Saint Lucia | Hewanorra International (UVF)

    US Airports

    • Key West | Key West International (EYW)

    • Fort Lauderdale | Fort Lauderdale International (FLL)

    • Fort Myers | Southwest Florida International (RSW)

    • Jacksonville | Jacksonville International (JAX)

    • Miami| Miami International (MIA)

    • Orlando| Orlando International (MCO)

    • West Palm Beach| Palm Beach International (PBI)

    • Pensacola| Pensacola(PNS)

    • Sarasota Bradenton|International (SRQ)

    • Tampa | Tampa International (TPA)

    • Atlanta | Georgia (ATL)

    • Charleston | South Carolina (CHS)

    • Savannah | Georgia (SAV)

    • Charlotte | North Carolina (CLT)

    • Birmingham | Alabama (BHM)

    • Columbia | South Carolina (CAE)

    • Greenville/Spartanburg | South Carolina (GSP)

     

    Rebooking assistance will be offered to all South African Airways ticketed customers on flights to the identified destinations via New York and Washington only for travel beginning Wednesday, 06 September 2017 through Tuesday, 12 September 2017; at no additional charge to a later travel date up to and including Tuesday, 19 September 2017.

     

    Rebooking support will be offered via any SAA Call Centre, City Travel Office or dedicated Travel Agent with the following conditions.

     

    Rebooking Conditions applicable

    • Rebook onto another South African Airways flight at a later date at no extra charge, lowest available booking class/same cabin

    • Change of cabin will not be permitted

    • Change of routing will be permitted when using another SAA gateway in the US (Passengers originally ticketed to travel via New York (JFK) may travel via Washington (IAD) all other restrictions apply.

    • Change of routing will be permitted when using another SAA gateway in the US (Passengers originally ticketed to travel via JFK may travel via IAD all other restrictions apply.)

    • This waver is applicable to South African Airways flights only, issued on SA (083) ticket stock and not on separate tickets of other airlines

    • Tickets must be re-issued on/before 19 September, 2017

    • Travel must commence on/before 19 September, 2017

    Contact details

    South Africa

    • Johannesburg Call Centre | 27 (0) 11 978 1111 or 0860 606 606

    North America

    • Fort Lauderdale Call Centre | 1(800) 722 9675

    Or visit https://www.flysaa.com/help/customer-support/contact-us

    Facebook: www.facebook.com/flysaa

    Twitter: Twitter.com/flysaa

    Twitter (customer service): @flysaa_care

     

    South African Airways regrets any inconvenience to our customers and we encourage all customers to visit our website www.flysaa.com for all flight updates to and from the USA.  

     

    Next Update | Subject to any changes in the current weather conditions.