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News and Media Releases - 2020

2020

  •  JOHANNESBURG, 21 January 2020. South African Airways (SAA) new Airbus A350-900 operated its first international flight from O.R Tambo International (ORTIA) airport to New York’s John F. Kennedy (JFK) International Airport. 

    “This inaugural flight was the first that we plan to introduce on our international routes in the near future.  We are excited that our passengers will enjoy the A350s superior features such as a quieter cabin and relaxing in-flight experience including the all-new In-flight Entertainment (IFE), extra-legroom seats in Economy Class and lie-flat beds in Business Class,” said Zuks Ramasia, SAA’s Acting CEO.

    The aircraft, which is environmentally friendly, with improved fuel-efficiency can fly further than any other aircraft in commercial service. It is one of the four new Airbus A350-900s that SAA added to its fleet in October 2019.  It replaces the Airbus A340-600, which was being used on the route.

    “All the A350-900s are equipped with Rolls-Royce Trent XWB engines. Since entering service in 2015, the Trent XWB engines have flown more than five million hours, and are now regarded as the world’s most efficient large aero-engines.

    “The introduction of the A350s will contribute to our operational efficiencies and cost reduction, and forms part of the ongoing fleet renewal programme.

    “For example, through the A350s, we will lower our operational costs, and save on our fuel consumption by 25% and also lower our maintenance costs by 40% over a five-year period,” said Ramasia. 

    Ends.

    ISSUED BY SAA

    Media to contact:

    SAA Spokesperson
    Mr Tlali Tlali
    Email: TlaliTlali@flysaa.com
    Mobile: +27 (0)82 333-3880
    Office: +27 (0)11 978-2298

    General Enquiries:

    Website: www.flysaa.com

    Twitter (Primary): @flysaa - https://twitter.com/flysaa

    Twitter (Customer Service): @flysaa_care - https://twitter.com/flysaa_care

    Facebook: www.facebook.com/flysaa

  • JOHANNESBURG, 21 JANUARY 2020 – South African Airways (SAA) is in the process of consolidating selected domestic flights between the airline’s main hub, Oliver Tambo International Airport Johannesburg (JNB) and Cape Town (CPT), as well as between Johannesburg (JNB) and Durban’s King Shaka (DUR) airports.

    SAA is working closely with its sister airline, Mango, to re-accommodate passengers on alternative services operated by both airlines to minimise disruption, and thereby ensure passengers reach their destination as quickly as possible.

    The following domestic flights operated by SAA have been cancelled:

    Johannesburg (JNB) – Cape Town (CPT)

    SA303                  Depart 0530      Arrive 0735       Dates: 20, 21 & 24 January

    SA307                  Depart 0700      Arrive 0905       Dates: 21 January

     

    Cape Town (CPT) – Johannesburg (JNB)

    SA316                  Depart 0820      Arrive 1015       Dates: 20, 21 & 24 January

    SA322                  Depart 0950      Arrive 1145       Dates: 21 January

     

    Johannesburg (JNB) – Durban (DUR)

    SA527                  Depart 0630      Arrive 0735       Dates: 20, 21, 22 & 23 January

    SA543                  Depart 0955      Arrive 1100       Dates: 20, 21, 22 & 23 January

    SA571                  Depart 1655      Arrive 1800       Dates: 20 & 21 January

     

    Durban (DUR) – Johannesburg (JNB)

    SA534                  Depart 0805      Arrive 0910       Dates: 20, 21, 22 & 23 January

    SA550                  Depart 1130      Arrive 1235       Dates: 20, 21, 22 & 23 January

    SA578                  Depart 1840      Arrive 1945       Dates: 20 & 21 January

    On the international network, SAA is cancelling selected services between Johannesburg (JNB) and Munich (MUC). SAA will re-accommodate passengers on its services between Johannesburg (JNB) and Frankfurt (FRA) as well as London Heathrow (LHR). Some passengers travelling to Munich, and others travelling via Munich to other destinations, will be re-accommodated for some of their journey on partner airlines in the Star Alliance to minimise delays.

    The following flights have been cancelled:

    Johannesburg (JNB) – Munich (MUC)

    SA264                  Depart 2115      Arrive 0700       Dates: 20, 21, 22, 23 & 24 January

    Munich (MUC) – Johannesburg (JNB)

    SA265                  Depart 2030      Arrive 0820       Dates: 21, 22, 23, 24 & 25 January

    These decisions are in line with SAA’s usual policy of reviewing flights and consolidating services with low demand. Furthermore, during the current process of Business Rescue, these cancellations represent a responsible strategy to conserve cash and optimise the airline’s position ahead of any further capital investment.

    The consolidation on the Cape Town route is also necessary as SAA has been operating training flights for pilots on the new state-of-the-art Airbus 350-900 aircraft on this route, before transferring the new planes to international routes.

    The introduction of these larger aircraft has resulted in temporary surplus capacity on the route.

    SAA will be reviewing further possible flight schedule amendments over the coming days. Any operational changes will be communicated to our travel trade partners and customers at the earliest opportunity and passengers will be re-accommodated on other airlines wherever possible.

    Ends.

    ISSUED BY SAA

    Media to contact:

    SAA Spokesperson
    Mr Tlali Tlali
    Email: TlaliTlali@flysaa.com
    Mobile: +27 (0)82 333-3880
    Office: +27 (0)11 978-2298

    General Enquiries:

    Website: www.flysaa.com

    Twitter (Primary): @flysaa - https://twitter.com/flysaa

    Twitter (Customer Service): @flysaa_care - https://twitter.com/flysaa_care

    Facebook: www.facebook.com/flysaa

  • JOHANNESBURG, 20 JANUARY 2020 - South African Airways (SAA) wishes to assure its customers and stakeholders that flights to all its destinations continue as normal.
    The airline is aware of media reports suggesting that it will cease operations. SAA is always committed to transparently communicate with all stakeholders, including customers, about any material or significant operational changes that may have an impact on flight schedules.
    Where there may be flight schedule amendments, such operational changes will be managed and communicated in accordance with the industry norms and practices.

    Ends.

    SAA Spokesperson 
    Tlali Tlali 
    Mobile: +2782 3333 880 
    Email: TlaliTlali@flysaa.com  
    Office: +27 11 978 2298

  • JOHANNESBURG, 16 January 2020 – South African Airways (SAA) has put some of its aircraft up for sale to accommodate the new Airbus A350-900s the airline recently added to its fleet.

    In a tender on the airline’s website, SAA said it was selling nine wide-body aircraft - - five Airbus A340-300s and four Airbus A340-600s - - and 15 spare engines and four Auxiliary Power Units, a device used to provide energy.

    After we received the four new Airbus A350-900, it has become necessary for us to sell our older models to accommodate the new models with superior features such as the quieter cabin, relaxing in-flight environment and more extra-legroom seats in economy class and lie-flat beds in business Class,” said Zuks Ramasia, SAA’s Acting CEO.

    “The decision to sell the aircraft has nothing to do with the business rescue process. For some time we had planned to replace our four-engine aircraft with new generation and more efficient aircraft as part of our fleet renewal programme,”  said Ramasia.

    “When we received five A330-300s in late 2017- early 2018 we had already planned to retire five A340s at that time, but due to the operational fleet undergoing maintenance, the retirement of the aircraft was postponed.  Now is the time to sell the aircraft,” she said.

    Ramasia said with the new A350s which will start operating on its international route network next week, replacing the A340s has become possible, hence the national carrier advertised the sale of the nine aircraft on 10 January. The closing date for the tender is 30 January at 11.00am SA time.

    The aircraft on sale used to operate on regional and international routes, which will now be flown by the A330s and A350-900s.

    ISSUED BY SAA

    Media to contact:

    SAA Spokesperson
    Mr Tlali Tlali
    Email: TlaliTlali@flysaa.com
    Mobile: +27 (0)82 333-3880
    Office: +27 (0)11 978-2298

    General Enquiries:

    Website: www.flysaa.com

    Twitter (Primary): @flysaa - https://twitter.com/flysaa

    Twitter (Customer Service): @flysaa_care - https://twitter.com/flysaa_care

    Facebook: www.facebook.com/flysaa

  • JOHANNESBURG, 7 January 2020 - South African Airways has been named as one of the top performing airlines globally for on-time performance (OTP) by travel data and analytics company, Cirium.

    SAA was ranked fourth in the category for Middle East and Africa mainline carriers, ahead of some of its major competitors, making SAA the leading African carrier on OTP.

    “According to the International Air Transport Association’s benchmark of OTP, an airline is on-time when it arrives within 15 minutes of the scheduled time of arrival or departs within 15 minutes of the scheduled departure time.  We are excited that most of the time we adhere to these deadlines,” said Zuks Ramasia, SAA Acting CEO.

    SAA’s overall on-time performance across its route network is 85.69%.

    “We are encouraged by this latest announcement about our performance.  It is an endorsement and occasion to celebrate great achievement, especially when judged against our own peers, globally. Customers always have a choice and those who elect to fly with us recognise that we are a dependable airline. The results speak volumes about consistency and reliability of our operations – a key feature underlying our customer value proposition.  This is an important attribute of our business,” said Ramasia.

    As a member of the largest international airline network, Star Alliance, SAA serves 57 destinations within South Africa and across the continent in partnership with SA Express, Airlink and its low-cost carrier, Mango.   SAA also flies to eight intercontinental destinations from its Johannesburg hub.

    “We place a high premium on punctuality as measured through OTP. It is one of our most important customer impact performance indicators.  The more punctual we are, the happier the customers we keep. Any flight delays could lead to costs for the airline and inconvenience to the customer.  Delays could snowball into more delays, requiring more re-planning to recover the schedule for the rest of the day and bring inefficiencies,” concluded Ramasia.

    Cirium works with over 90 per cent of the world’s top 50 airlines. The company, which has published its annual On-time Performance (OTP) Review for the past 11 years, provides a definitive list of the world’s best performing airlines and airports for on-time flight operations.

    Jeremy Bowen, Cirium CEO, said:  “Achieving world-class customer satisfaction and industry-leading product differentiation is about more than just competitively priced tickets and flight availability. When choosing whom to fly with, savvy travellers also now consider airline punctuality and operational reliability.

    “We believe Cirium’s On-Time Performance Review 2019 will inspire airlines and airports to continue innovating to improve their performance. By embracing digital transformation and leveraging data to its full potential, Cirium can help the aviation industry harness its power to improve on-time performance and enhance the passenger experience,” Bowen said.

    ISSUED BY SAA

    About South African Airways:

    South African Airways (SAA) is the leading carrier in Africa, serving 57 destinations, in partnership with SA Express, Airlink, and its low-cost carrier, Mango, within South Africa and across the continent, and eight intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low-cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the Best Airline Staff Service award in the Africa category; this shows that our customer-facing employees are our true brand ambassadors who made a difference to millions of travelling customers.

    Media to contact:

    SAA Spokesperson
    Mr Tlali Tlali
    Email: TlaliTlali@flysaa.com
    Mobile: +27 (0)82 333-3880
    Office: +27 (0)11 978-2298

    General Enquiries:

    Website: www.flysaa.com

    Twitter (Primary): @flysaa - https://twitter.com/flysaa

    Twitter (Customer Service): @flysaa_care - https://twitter.com/flysaa_care

    Facebook: www.facebook.com/flysaa

    Full on-time report: cirium.com/on-time-performance

     

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