Travel Advisory
Date of Issue | Wednesday, 13 November 2019 23h00 SAST
Subject | South African Airways operations affected by industrial action
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South African Airways (SAA) regrets to advise all customers that we been served with notification by the South African Airways Cabin Crew Association (SACAA) and the National Union of Metalworkers of South Africa (NUMSA) of their intention to embark on a strike effective Friday, 15 November 2019.
Further information on the reasons for the strike action can be viewed by accessing our newsroom from this link:
https://www.flysaa.com/about-us/leading-carrier/media-center/media-releases/newsroom
It is expected that the strike would cause maximum disruptions to SAA operations; therefore, in the best interest of protecting our customers and their travel plans, we have taken the decision to cancel all domestic, regional, and international flights on Friday 15 November 2019 and Saturday 16 November 2019, with the exception of a few international flights. Customers are requested not to travel to their departure airport unless in possession of a rebooked itinerary.
The following international flights would be operating:
Friday 15th of November 2019
DEPART ARRIVE
Maputo SA147 07:30 08:35
Lusaka SA067 07:15 09:15
Harare SA025 07:20 09:00
Windhoek SA073 06:40 08:25
Accra SA210 09:10 16:55
Frankfurt SA261 20:45 08:25 next day
New York SA204 10:40 08:15 next day
Munich SA265 21:05 07:40 next day
Hong Kong SA287 23:50 07:10 next day
Perth SA281 23:40 04:55 next day
London SA235 19:00 07:05 next day
Washington SA210 17:40 17:25 next day
The cancellations only affect flights operated by SAA. All flights operated on our partner airlines Mango, SA Express, Airlink and all codeshare partners will not be affected.
The following flight number ranges would operate normally:
SA1000 to SA1999
SA2000 to SA2999
SA7000 to SA7999
SA8000 to SA8999
Assistance will be provided to all ticketed customers holding a South African Airway is Ticket (only) through any SAA Contact Centre, City Ticket Office or dedicated Travel Agent with the following conditions:
- Rebook onto another South African Airways flight for any flight until 31st October 2020 at no extra charge and subject to availability in the same booking class
- If the customer no longer wishes to travel, then the booking can be cancelled and a full refund (including taxes) for the unused portions will be offered to the original form of payment.
- Re-routing would be permitted, Where possible rebook onto flight(s) operated by any of SAA’s Star Alliance, Codeshare and Interline Partners to transport customers to their final destination with minimal disruption.
- Change of cabin will not be permitted
- All tickets must be reissued on or before 30th November 2019.
- SAA will not be able to provide any support for Special Service Requests or Unaccompanied Minors during this period of Industrial Action
Contact Centre Contact details
South Africa
- Johannesburg | 27 (0) 11 978 1111 or 0861 606 606
USA
- Fort Lauderdale | 1 (800) 722 9675
Germany
- Frankfurt | +49 (0)69 299 803 20
Click here to access contact details for all other SAA offices globally
South African Airways apologises for the inconvenience and encourages all customers to visit our website www.flysaa.com for all flight updates. As the duration of the strike is unknown, SAA would be reviewing future operations daily. Information will be updated on the Flight Status menu tab, as well as through social media and the SAA website.
Next Update | Subject to any changes