Registration for a Credit Voucher

Updated: 01 April 2021

South African Airways (SAA) advises all customers that the global impact of the COVID-19 pandemic on commercial air travel and our suspension of services has given us the opportunity to concentrate on moving forward our much publicised business rescue process. Amongst other benefits this process aims to produce a right sized, customer centric airline; designed to be lean, technology savvy, digitally native and agile to service all market segments. Whilst the SAA Business Rescue Practitioners (BRPs) are working with the shareholder, the Department of Public Enterprises (DPE) and the interim Board of Directors on the future shape and form of the airline we regret that a temporary suspension of all operations is necessary.

To demonstrate our care and commitment to our customers, we are allowing changes for a period that extends beyond the industry norm (where ordinarily tickets are valid for 6 months only for domestic travel and 12 months for international travel), you would now be able to use the full value of unused sectors on your original affected ticket as a credit on another SAA itinerary. This redemption must be done by 31 March 2023. Once the new ticket is issued, the standard validity period would apply. We would allow you to convert the value of your ticket into a voucher that would be used as a credit towards a future ticket purchase.

Voucher requirements

Customers holding a confirmed ticket that was purchased prior to 24 March 2020 and new tickets purchased up to 30 June 2021 (domestic and regional) and 30 October 2021 (international), would be granted a credit on unused sectors. This online application process is only available to customers whom have purchased a ticket through any of South African Airways direct sales channels and applicable on tickets that have not been used or have partially been used. If you have purchased your ticket through an agent, you may retain the ticket as your agent would continue to be able to assist you to use the full value of the ticket towards a future purchase on any of South African Airways new route network.

About the voucher

Your voucher can be used as payment for a future reservation on a South African Airways operated or codeshare marketing flight. If the FARE on your new purchase is higher than the voucher value, you would need to pay the difference but if the FARE is lower you would receive an additional voucher to be used towards another purchase on us. Should you wish to take up this offer note that the voucher is non-refundable and would be valid for 24 months from date of issue. The voucher would be issued in the name of the original bearer of the ticket.

Alternative Traveller Benefit

Should the bearer of the ticket no longer wish to travel, you have the option to provide an alternative name to use the voucher. Should you wish to take up this offer, the voucher would need to be issued in the name of the new beneficiary. For a domestic travel itinerary you would be required to provide us with the names and surname of the new beneficiary according to the passport or national identification document. For an international or regional travel itinerary you would be required to provide us with the names and surname of the new beneficiary according to the passport name. Note that the voucher is non-refundable and would be valid for 24 months from the date of issue.

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