Registration for a Credit Voucher

Updated 26 October 2020 12h00 (SAST)

South African Airways (SAA) advises all customers that the global lockdown as a result of the COVID-19 pandemic and our suspension of services has given us the opportunity to concentrate on moving forward our much publicised business rescue process. Amongst other benefits this process aims to produce a right sized, customer centric airline; designed to be lean, technology savvy, digitally native and agile to service all market segments. Whilst the SAA Business Rescue Practitioners (BRPs) are working with the shareholder, the Department of Public Enterprises (DPE) and financiers on the future shape and form of the airline we regret that a temporary suspension of all operations is necessary.

As the world continues to intensify research efforts to find a cure for the virus, economic activity needs to be resumed. South Africa entered level one of the lockdown from 01 October 2020. #SouthAfricaisTravelReady
Although trans-national commercial air travel is permissible under lockdown level one, it is however conditional as many countries battle with fluctuating infection rates. For now, this has necessitated that all SAA operated flights (regional and international) continue to be suspended until end November 2020.

Although South Africa is travel ready, demand for domestic air travel has been significantly reduced, therefore to avoid over-capacity and to ensure commercial viability SAA has taken the decision to only operate our marketing (SA) flight numbers. We are delighted that the South African Airways code (SA) is available for booking on the domestic route network as our subsidiary low cost carrier Mango continues to operate in level one of lockdown.
The temporary suspension of operations also means that we would not be reachable to provide support through voice or email channels. You may however continue transacting on our website or contact your nearest travel agent.

Customers would be able to use the value of their original ticket purchase as a credit towards the purchase of a new ticket on a South African Airways operated and/or marketing flight. Previous No-show passengers are only eligible for this waiver if the no show fee of the original ticket is applied at time of new ticket purchase. Fare and Carrier Imposed Fees are not permitted for refund

Note: This procedure over-rides our standard Conditions of Carriage pertaining to Refunds and Ticket Validity. The updated policy applies across SAA’s route network, including domestic, regional and international flights.

To demonstrate our care, the policy provides for changes for a period that extends beyond the industry norm (where ordinarily tickets are valid for 6 months only for domestic travel and 12 months only for international travel). During this time, the tickets are valid until 2022.

As we are unable to assist with refunds at this time of business rescue, you can either opt for a credit voucher for future use or retain your ticket as it would be used as a credit when we are back in the air again. To apply for the credit voucher simply register your details on our link with your SAA ticket number (starts with 083) and the voucher will be emailed to you.

SAA apologies for the inconvenience caused as a result of the suspension of its operations.

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