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South African Airways (SAA) advises all customers that the global lockdown as a result of the COVID-19 pandemic and our suspension of services has given us the opportunity to concentrate on moving forward our much publicised business rescue process. Amongst other benefits this process aims to produce a right sized, customer centric airline; designed to be lean, technology savvy, digitally native and agile to service all market segments. Whilst the SAA Business Rescue Practitioners (BRPs) are working with the shareholder, the Department of Public Enterprises (DPE) and the interim Board of Directors on the future shape and form of the airline we regret that a temporary suspension of all operations is necessary.

As the world continues to role out vaccines and study its efficacy amidst a mutating virus, economic activity needs to be resumed. Like many countries, South Africa continues to review restrictions on regular intervals. #SouthAfricaisTravelReady

Trans-national commercial air travel is however conditional as many countries battle with fluctuating rates of infection and/or new waves of infection. For now this has necessitated that all SAA operated flights (domestic and regional) are suspended until 30 June 2021 and all SAA operated international flights are suspended until 30 October 2021.

The temporary suspension of operations also means that we would not be reachable to provide support through voice or email channels. You may however continue transacting on our website or contact your nearest travel agent.

You may view the South African Risk Adjusted Strategy by clicking here

Please retain a previously purchased SAA ticket as this would be used as a credit when we are back.To demonstrate our care and commitment to our customers, South African Airways is making flexible changes for You. Read More

Our Customer Service Team is accessible on SAACustomerService@flysaa.com.  

The South African Coronavirus Resource Portal