The Covid-19 pandemic has disrupted the lives and livelihoods of our customers. The commercial air travel business was not immune to this disruption. We recognise that in this new normal we are in this together, to reset and rebuild. As a gesture of care we have made changes to give our customers the flexibility they require with their travel plans.

  • credit voucher application

  • credit voucher redemption

    1. The effective date of this policy is 08 September 2021
    2. The ‘One Free Change’ is applicable across our route network where tickets are issued on the SAA (083) ticket number range
    3. The ‘One Free Change’ is applicable to any FARE purchased, including Voyager redemption award tickets and in some instances subject to the availability of the same booking class
    4. Customers that have voluntarily missed their flight at no fault of SAA are not eligible for this ‘One Free Change’
    5. Changes must be done on or before 30 June 2022 on qualifying tickets
    6. Travel must be completed on or before 31 March 2023 for all flight sectors on the ticket
    7. The rebooking fee is waived, however customers are liable for the collection of any additional FARE value and/or taxes
    8. Changes would be supported through your Travel Agent or any SAA Direct Sales channels
    9. The ‘One Free Change’ policy benefit does not include any flight disruption caused by ‘SAA’
    10. SAA reserves the right to amend this policy without prior notice
  • flexible changes guide issued 25 march 2020

  • flexible changes guide issued 24 august 2021

  • Customers that have tickets that were unutilised as a result of SAA suspending operations and/or affected by the COVID-19 lockdown are encouraged to apply for a credit voucher that can be used for future travel. If this is not an option a refund application can be made by sending an email to onlinerefunds@flysaa.com

    Please include the following information in your email

    • Reservation reference number
    • Ticket number(s) (optional)
    • Surname and First Name as it appears on ticket
    • South African ID number for domestic tickets or Passport Number for International tickets