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Welcome,

Representing an airline as a cabin crew member is a unique and wonderful opportunity. Cabin Crew Members are ambassadors of their airline and must display professionalism at all times.

Besides being a Safety Officer on board an aircraft, you will be a Customer Service Professional employed to fulfil the needs and requirements of your airline’s customers. Your role will include all aspects of cabin safety, first aid and customer service.

Every day will hold a new and exciting challenge for you!

So, if you enjoy interacting with people and:

  • Are always well-groomed
  • Are Compassionate and Caring
  • Are Confident and Responsible
  • Have excellent Communication Skills
  • Have a good command of the English language, and
  • Have the ability to remain calm and controlled when under pressure…

Then a career as a Cabin Crew Member is for you!

South African Airways now offers Cabin Crew Training Programmes (for Cabin Crew Licensing purposes) to the general public. The information below will tell you more about our course offering !

 

More about the SAA Cabin Crew Initial Training Programme

South African Airways Cabin Crew Training is conducted by our approved Aviation Training Organisation, in terms of the South African Civil Aviation Regulations Part 141 (ATO registration No. CAA/0079).

We pride ourselves on providing the highest standards of cabin crew training that enables Cabin Crew Members to develop the necessary skills to effectively manage any safety, medical or emergency situation on board, in accordance with internationally recognised standards.

All Safety and Emergency Procedures, Aviation Medicine, Security, Crew Resource Management, Safety Management System and Dangerous Goods Training Programmes, are approved by the South African Civil Aviation Authority (SACAA), as required.

All training, assessment, remediation and moderation is conducted by qualified SACAA accredited Instructors and/or Cabin Designated Examiners, in line with regulatory requirements.

Our inflight service training programmes are designed to meet local and international service delivery standards.

During or following completion of our training programmes, learners undergo theory and practical assessments covering the training received. This is done in order to verify proficiency in carrying out cabin crew duties.

Pre-requisites

To commence training, you must be:

  • 18 years or older, and have a Matric/Grade 12 qualification
  • Be able to speak, read and write English
  • Be able to swim in water, with the aid of a life jacket
  • Be in possession of a valid Class 2 Medical Certificate (see further details below)

Training Course Outline

Our Cabin Crew Initial Training Course is a 42-day training programme. It includes the following components:

Safety and Emergency Procedures Training (SEPT) Programme

This programme includes the following components:

  • General Safety and Emergency Procedures
  • Aviation Security Training
  • Dangerous Goods Training (Category 11)
  • Crew Resource Management
  • Safety Management Systems Training
  • Flight and Duty Periods
  • Aircraft Initial Training for 3 aircraft types: B737-800, A319-100 and A320-200 aircraft
  • Aircraft Familiarisation Visits
  • Practical Skills Practices
  • Theory and Practical Assessments
  • A Flight Deck Observation Flight
  • Two Aircraft Familiarisation Training Flights on SAA, to any local or regional destination operated by South Africa Airways

 

Aviation Medicine Training Programme

This programme includes the following components:

  • First Aid Emergencies
  • Effects of High Altitude
  • Onboard Medical Equipment
  • Communicable Diseases
  • Fatigue Risk Management
  • Resuscitation Council of SA Accreditation
  • Practical Skills Practices
  • Theory and Practical Assessments

 

Inflight Service Training Programme

This programme includes the following components:

  • Image and Grooming
  • Business Etiquette
  • Overview of Cabin Crew Member Duties
  • Overview of Aircraft Service Procedures and Duties
  • Wine and Bar Service Training
  • Practical Skills Practices
  • Theory and Practical Assessments
  • An Aircraft Familiarisation Training Flight on SAA, to any local or regional destinations operated by South Africa Airways
  • Guidance on how to position yourself for a successful career as a Cabin Crew Member

 

Completion of SACAA Theory Examination

This includes:

  • SACAA Exam Preparation Session
  • Transport to the SACAA Offices to complete the SACAA Theory Examination.

 

Certificates of Competency will be provided on successful completion of the various programmes.

South African Airways will facilitate the processing of all Skills Tests by the SACAA and collect the relevant Cabin Crew Member (CCM) License Inserts, on behalf of each Learner (who is the CCM License Holder). These will be checked to ensure accuracy before handing them over to the Learner.

Training Facilities

Our training is conducted in Johannesburg at South African Airways headquarters in Kempton Park.

  • Theoretical training is conducted in our SACAA accredited classrooms and
  • Practical training is conducted either on an actual aeroplane or in our cabin simulator that accurately represents the aeroplane in the items described by the SACAA Civil Aviation Regulations and Technical Standards requirements (in terms of layout of the cabin, type and location of seats, location, mode and operation of exits, location and type of safety equipment etc.);
  • Our Computer Based Training Centre is used for training and self-study purposes;
  • Our Fire Fighting and Smoke Training Simulators are used for the practical training;
  • A swimming pool is used for the practical training in water;

Aeroplane familiarisation is carried out on an actual aeroplane as well as via the Familiarisation (Training) Flights.

Training Delivery Methods

All training is delivered, via:

  • Instructor-led Learning;
  • E-Learning Modules;
  • Role Plays;
  • Simulations;
  • Presentations/multimedia interactive learning;
  • Group Work;
  • Group Discussions;
  • Self-Study;
  • Skills Practice Sessions on actual aeroplane or approved representative training device;

Number of Attendees, per course

Eighteen (18) learners are accommodated per course.

Course Cost

The SAA Cabin Crew Initial Training Course is conducted at a cost of R15 000.00, per person, all inclusive.

The Course Cost includes:

  • All training manuals and training materials
  • All costs associated with theory and practical training and assessments
  • Lunch Vouchers when at SAA premises
  • SACAA Theory Exam Fee
  • SACAA CCM Licensing Fee

Tea and Coffee is available during training. Lunch vouchers are offered on days when classroom training is conducted. These can be used towards purchasing meals at the SAA Airways Park premises.

The Course Cost excludes:

  • All costs associated with obtaining the Class 2 Medical Certificate
  • Travel and Accommodation Costs

Learners will  be invited to be included on our Cabin Crew Human Resource database.

 

Course Schedule

Courses commencing during October 2017

Oct 2017 Course 1: 20 October – 15 December 2017

 

Courses commencing during January 2018

Jan 2018 Course 1: 15 January – 10 March 2018

 

Courses commencing during February 2018

Feb 2018 Course 1: 21 February – 18 April 2018

 

Courses commencing during March 2018

Mar 2018 Course 1: 26 March - 19 May 2018

 

How to apply?

Follow these simple steps to assist you to confirm your seat on one of our courses!

Step 1

Read through all the information in this section to understand the details regarding the SAA Cabin Crew Initial Training Programme.

Step 2

If you would like to attend one of our Cabin Crew Initial Training Courses, print and complete the Registration Form and email the completed form to SAA via email address, cabincrewtraining@flysaa.com.

By doing this, you will tentatively reserve your seat on the course dates you have selected.

Note: We accept course registrations up to 7 working days prior to the scheduled start date of a course. 

Step 3

Obtain your Class 2 Medical Certificate by arranging a medical examination with a SACAA accredited Medical Examiner. Refer to the SACAA website for the latest list of recommended examiners (www.sacaa.co.za).

 

Step 4

Once you are in possession of a valid Class 2 Medical Certificate, print and sign the SAA Cabin Crew Initial Training Programme training agreement, which details the terms and conditions. If you have any queries and would like to speak to someone, kindly contact 011 – 978 2469.

Email the signed document to cabincrewtraining@flysaa.com.

Step 5

SAA will email you an invoice reflecting the total amount to be deposited, in full payment of the course. The SAA Bank account details will also be provided.

Note: The full payment is due prior to commencing training.

Step 6

Once you have completed the payment, email the proof of payment as soon as possible to cabincrewtraining@flysaa.com.

This will confirm your seat on the course dates reflected in your Registration Form.

SAA will communicate your confirmation on a course, in writing.

Please bring this confirmation with you on your first day of training!

Please note that confirmation on a course will be on a ‘first-come-first-serve’ basis.

Where a course is full, SAA will endeavour to accommodate you on the next available course of your choice!

Step 7

Look out for emails from SAA leading up to your first day of training.  We want to make sure that you are prepared and ready for your first day!

If you have any queries before you start training, please email us via  cabincrewtraining@flysaa.com.

We look forward to hearing from you. We are excited to welcome you into our world!