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    • Plan & Book

      If you're planning on local, regional or international travel, be sure to book your flight tickets with South African Airways. Book your flight here.

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    • Contactless Payment

      Complete your reservation through our Contact Centre on +27 11 978 1111 and make a secure payment with a unique 17 digit reference number. Available in South Africa only. A convenience fee of R150.00 applies. Note that this service excludes Voyager redemption bookings.

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Conditions of Contract

  • Conditions of Carriage 折叠的内容

    The flysaa.com Conditions of Carriage can be viewed here.

  • International Conditions of Carriage for Cargo 折叠的内容

    The flysaa.com International Conditions of Carriage for Cargo can be viewed here.

  • Domestic Conditions of Carriage for Cargo 折叠的内容

    The flysaa.com Domestic Conditions of Carriage for Cargo can be viewed here.

  • U.S. Customer Commitment 折叠的内容

    The flysaa.com U.S. Customer Commitment can be viewed here.

  • US Tarmac Delay Contingency Plan 折叠的内容

    The flysaa.com U.S. Tarmac Delay Contingency Plan can be viewed here.

  • Refunds 折叠的内容

    South African Airways is currently in the process of reviewing all ticket refund requests for cancelled or suspended flights on SAA that have been received from customers since March 19, 2020.    Due to the volume of refund requests received, our Refund Accounting Department is working relentlessly to handle these requests in a timely manner.  Any new ticket refund submissions for cancelled or suspended SAA flights since March 19, 2020 can be sent to our Refund Accounting Department via email to:  FLLRefunds@flysaa.com

    We extend our sincere apologies to our valued customers for the delay in reviewing refund inquiries.

    Thank you, once again, for your continued patience and understanding.

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