SAA Voyager September 2013

From the Voyager Team

The arrival of South African Airways’ new Airbus A320 clearly highlights the airline’s commitment towards making air-travel convenient for our valued customers. Renowned for its safety records South African Airways strives strongly in their commitment to being an environmentally-responsible airline. We hope our Voyager members will enjoy the flying experience inside the cabin of this wonderful machine boasting a chic interior.

This year, 2013, the International Day of Peace is on Saturday, 21 September and special activities and celebrations will take place all across the world over the 2013 Peace Day Weekend, including festivals, concerts, a global Peace Wave with moments of silence at noon in every time zone, and much more.

According to the organisers of this commemoration, the International Day of Peace or "Peace Day" provides an opportunity for individuals, organizations and nations to create practical acts of peace on a shared date. Anyone, anywhere can celebrate Peace Day. It can be as simple as lighting a candle at noon, sitting in silent meditation, or doing a good deed for someone you do not know.

The whole Voyager community understands the great role of peace within the global communities, and with that we urge everyone to join hands in support of the United Nations effort to make our world a peaceful place to live in.

Doctor Martin Luther King Jr. said “Peace is not merely a distant goal that we seek, but a means by which we arrive at that goal”.

Known for its effort to contribute towards peace-keeping efforts within African regions, South Africa celebrates its rich filled heritage on 24 September.

Our world class partners are at hand with a range of offers, from triple bonus Miles, double bonus Miles and many other prizes to be won.

The latest codeshare agreement with TAM echoes our commitment of “Bringing the world to Africa and taking Africa to the world” by extending our reach deep into Latin America and beyond.

Enjoy reading  


Travelling on SAA’s new Airbus A320 aircraft is only a pleasure

SAA customers travelling on our domestic, and some regional routes into Africa, can look forward to travelling on the airline’s brand new Airbus A320 aircraft.

The first two new A320s, which forms part of a 20 new-aircraft order, arrived in July from Toulouse, France.

In keeping with innovation and change, we are very excited about the newest arrivals to our fleet, which offer our customers the added pleasure of flying on brand new, out of the box aircraft. Besides the improved on-board offering, customers will enjoy their flying experience knowing that they are travelling with a more fuel-efficient aircraft and thus being part of the airline’s commitment to be an environmentally-responsible airline.

In keeping with SAA’s initiatives towards weight-reduction; products and materials on the new A320s are made of light-weight materials.

We made a special effort to ensure the Business Class section on these aircraft is attractive and super comfortable for customers. These aircraft further offer a refreshed on-board experience through a number of special features such as:

Interior Design of the Cabin
The interior design of the cabin reflects our truly South African nature with earthy touches of African colours and ‘elements of surprise’, often seen in South African designs. Materials used are durable leather for the seats and a mix of nylon and wool for the carpets offering lighter and stronger fixtures. Wood-look finished floors and the SAA logo in the welcoming area are more special touches.

All our new Airbus A320 aircraft are configured with 24 Business Class and 114 Economy Class seats.

Business Class
Business Class offers ample leg room with a pitch of 39 inches. This is a 10% improvement on pitch compared to our current Business Class offering on narrow-body aircraft, giving our competitors in the domestic market a run for their money.

Seats are arranged with two seats on either side of the aisle. The A320s are the first narrow-body aircraft in the SAA fleet to offer four seats abreast, offering more space and comfort, in comparison to the five seats abreast on the Boeing B737-800s and Airbus A319s.

Every seat has a leg rest, and an adjustable headrest, with a recline of about seven inches allowing the seat to fold out into a cradle position offering super comfort for long regional trips. Seats have loads of stowage on the sides.

A class divider between Economy and Business Class in curtain material with a basket-weave print reflects on the South African theme. Mood lights in light blue (on the hand rails) add the final touch to the superb interior ambience of these aircraft. A magazine rack which complements a ‘wrap around’ design will be installed by SAA.

Stow Your Tablet
All the seats (except for the first row) have a special innovative feature: the back shell has space to stow a PC tablet, with a USB power-point that keeps a tablet powered during the flight, and PC power points in the centre console for additional laptop computer power. The Business Class seats are a customised design for SAA and we are truly proud to offer our customers this initiative. It is an airline first.

Samsung Tablets, with pre-loaded in-flight entertainment content, will be offered to Business Class travellers on longer African flights in the near future.

Economy Class
Seating in Economy Class offers a pitch of 31 inches, with shared USB and PC power points and an adjustable headrest. Customers will enjoy a greater sense of ‘living space’ that the slim-line seats offer. The seats have been upholstered in easy to maintain leather throughout the cabin. Colours used are dark beige and anthracite grey with touches of red and blue from our corporate colours.

In flight Entertainment
Customers can watch the in-flight entertainment on the classic drop-down overhead screens and can look forward to improved quality of the flight entertainment experience as well as Airshow’s moving map experience - new on our narrow-body aircraft. As a future innovation SAA is testing new IFE technology where content will be streamed on-board to customers’ own devices.


Fleet Renewal
Delivery of a total of twenty A320s forms part of the airline’s Long-Term Turnaround Strategy (LTTS) with fleet renewal being a major strategic initiative to replace aging aircraft with new, more fuel-efficient aircraft.

The remainder will be phased in over four years, starting next year when SAA will receive five more aircraft. The A320s will eventually replace all 13 of the airline’s current Boeing B737-800s.


We celebrate our A320 aircraft arrival – A 3 winner draw to win 20 000 bonus Miles

You only have until 31 December 2013 for Tiering. You might have flown enough Miles already or you might be close to enjoying a higher tier with all the extra comforts and privileges that it brings! We at Voyager know how important your Tier status is to you, and have created an exciting opportunity not only to make up the Miles or sectors you are short off, but you and two other members will also stand a chance to win 20 000 miles through our lucky draw competition when you fly to or from one of our promotional routes below.

To be entered into the lucky draw competition simply book a full return Economy (Y) class or any Business class fare to Sydney, Blantyre, Lusaka, Luanda, Libreville or Harare from 15 September to 15 November 2013.

Terms & Conditions

Qualifying routes for the lucky draw competition: Sydney, Blantyre, Lusaka, Luanda, Libreville and Harare;
Competition valid in a full Economy Class fare (Y) and all Business Class fares on South African Airways operated flights only;
Competition valid in a full Economy Class fare (Y) and all Business Class fares on the SA flight number to Sydney only;
One return flight will secure one entry into the competition;
Voyager number must be inserted at the time of booking, to ensure that Miles are tracked and that we capture your entry into the draw;
Non Voyager members will be required to enrol as members in order to qualify for the promotion;
The competition closes on the 15th of November 2013;
Travel must be completed within the promotional dates;
The draw will take place after the end date of the promotion;
20 000 Voyager Miles will be credited to the winners account after the draw has taken place and the winners names have been announced; and
The winners will be notified telephonically or via email.

Tier through “A 32 000 Mile Gold” deal

Have you ever felt that you have worked so hard towards your Gold card status, and somehow missed the qualifying criteria, then this is the competition that you would not want to miss out on.

As a token of our appreciation for your support we will give you a chance to get Gold card status through another exiting lucky draw competition. If you have managed to earn 32 000 Tier Miles on SAA operated flights only by the 31st of December 2013, you will automatically be entered into a lucky draw competition where you will stand a chance to win Gold status for the calendar year of 2014.

Terms & Conditions

Qualifying Tier Miles of 32 000 Miles on SAA operated flights will be calculated from 1 September to 31 December 2013;
Only Tier miles earned on SAA operated flights will be taken in consideration;
The competition closes on the 31st of December 2013;
Travel must be completed within the promotional dates;
The draw will take place after the end date of the promotion;
Gold card status will be awarded to the winner after the draw has taken place and the winner's name has been announced;
The lucky winner will be notified telephonically or via email; and
Gold card status will be valid from 1 January to 31 December 2014.

Win Often, Win Big with InterContinental Hotels Group

At IHG® Rewards Club, seeing you win means everything.

From 1 September to 31 December 2013, earn at least 10,000 miles, starting with 500 Miles after your first stay, with The Big Win, IHG’s biggest promotion of the year. More than 4,600 hotels worldwide equals unparalleled choice.

Promotion period: 1 September – 31 December 2013
Participating hotels: InterContinental® Hotels & Resorts
Crowne Plaza® Hotels and Resorts
Hotel Indigo®
Holiday Inn® Hotels and Resorts
Holiday Inn Express®
Staybridge Suites®
Candlewood Suites®

To register, please visit or call your nearest IHG® Rewards Club Service Centre with your member number and quote Promotion Code 1374.

IHG® Rewards Club Service Centre

Australia +61 2 9935 8362
China +86 20 3419 8282
Japan +81 3 5767 9325
Korea +63 2 857 8778
Other Asia Pacific countries +63 2 857 8788
Middle East +971 4 429 0 530
Africa +44 871 226 1111

Terms & Conditions

Members must register Voyager membership number in advance;
To register or to view complete offer details and IHG® Rewards Club Membership Terms and Conditions, visit; and
Frequency/partner credits may be issued in currencies other than Miles.

© 2013 InterContinental Hotels Group. All rights reserved. Most hotels are independently owned and/or operated.


Miles For Style promotions

Win a 2 night stay at Lentaba Lodge or Mark's Camp at Lalibella Private Game Reserve

Lalibela Game Reserve - "for whom the bees have foretold greatness."

Lalibela brings you the charm of authentic Africa! Enjoy a 5 Star experience and be pampered!

Stand a chance to win this magnificent prize at the Exclusive Lalibela Safari Lodge for 2 people for a weekend. Accommodation at either Lentaba Lodge or Mark's Camp - all meals, wine with dinners and 2 Game drives per day included!

All you need to do is: Sign up for our Newsletter and like our Facebook page!

Terms & Conditions

Subject to availability at the time of booking;
Valid until 15 December 2013;
Lodge preference will be considered but cannot be guaranteed; and
Tree Tops is excluded from the prize.

Win an El Fresco Luncheon for two on a glorious Spring Day at the Glen Carlou Wine Estate

Enjoy your shopping experience at Miles for Wine, Glen Carlou and stand a chance to win a two course Luncheon for 2 including a bottle of the Glen Carlou Classic Range Wine.

Glen Carlous worldwide reputation for quality wines has been built on the mission of delivering handcrafted wines reflecting their distinctive terroir. Over the past decades, their wines have harvested a rich bounty of accolades and today six sought-after wines are available in their classic range: A warm welcome to Glen Carlou, situated in the heart of South Africa's scenic Paarl Valley. The warm, dry summers and cold, wet winters of this area combine with an exciting variety of slopes and the riches of their soils to create unique wine growing conditions.

Terms & Conditions

The winner needs to book prior to attending the Luncheon.

Morrells Manor House

Morrells Manor House as well as Morrells Boutique Venue epitomises the essence that makes French Provencal so charming. Lavishly spacious, each suite exudes warmth brought alive by accents of colour drawn from the surrounding landscape.

We would like you to Experience this 5 Star Establishment - Be the Winner and enjoy 1 nights accommodation for 2 people at Morrells Manor house, situated in Northcliff, Johannesburg, including a scrumptious breakfast.

Like our Facebook Page and subscribe to our Newsletter.

Terms & Conditions

Subject to availability;
Valid for 2 months from date of winning; and
Morrells Manor House - T's & C's apply.

Earn double Miles with Budget and WIN

Book a flight on and rent from Budget during September 2013 and stand a chance to win a dinner for 2 at your favourite restaurant to the value of R1000.00 and a Chauffeur Drive to the restaurant and back! The winner will also be awarded 20 000 Bonus Voyager Miles from Budget.

Budget Car and Van Rental, a member of the Bidvest Group of companies, gives you the freedom on any trip, be it business or leisure travel.

Budget offers an extensive range of products to ensure everyone’s needs are met - Car Rental, Van Rental, Door 2 Door, Chauffeur Drive, Budget scooters, Coach Charters & Wheelchair Accessible Transport. We have 105 branches throughout Southern Africa to choose from.

At Budget we pride ourselves on making every transaction with our customers a positive experience!


 Earn Triple Miles with Shangri-La

Hong Kong-based Shangri-La Hotels and Resorts, one of the world’s premier hotel companies, currently owns and/or manages over 80 hotels under the Shangri-La, Kerry and Traders brands, with a room inventory of over 34,000. Over four decades the group has established its brand hallmark of hospitality from the heart. The group has a substantial development pipeline with upcoming projects in mainland China, India, Mongolia, Philippines, Qatar, Sri Lanka and the United Kingdom.

Golden Circle is Shangri-La Hotel and Resorts’ recognition and reward programme. As a member, you will experience a level of service and luxury that goes beyond all your expectation. On every visit, you will earn Golden Circle Award Points towards rewards, plus enjoy exclusive privileges and benefits to make you feel right at home. Not yet a Golden Circle member? Enroll now for free.

From 1 September to 15 November 2013, Voyager members can earn triple miles for staying at the Best Available Rate for a minimum of three consecutive nights or double miles for two consecutive nights at any Shangri-La hotel, resort, Kerry hotel or Traders hotel.

Voyager members can book at or call Shangri-La’s Customer Contact Centers.

Terms & Conditions

Offer is valid for stays between 1 September and 15 November 2013 at any Shangri-La hotel or resort, Kerry hotel or Traders hotel;
Offer is based on stays of a minimum of three consecutive nights at the Best Available Rate for triple Miles and a minimum of two consecutive nights at the Best Available Rate for double Miles;
Prior reservation is required and the offer is subject to availability at the time of reservation; and
Offer cannot be used in conjunction with other offers and promotions.

 Get more than a ‘Bon Voyage’ to send you on your way

Whether it be on the ground or in the air, we are always looking for new ways to move you. Which is why you could win 100 000 Voyager Miles* when you sign up for Voyager and rent with Avis, redeem your Voyager Miles* for Avis car rental or book your Avis car rental during September 2013 on It’s just another way what we try harder so our Voyager members can go further.

Please contact Voyager to redeem your car rental voucher.

*Terms and conditions apply.

Click here to find out more and book now.


 Enjoy a possible free upgrade with Cruises International

Book a balcony at the price of an oceanview or an oceanview at the price of an inside or book a Club Veranda Stateroom for the price of a Club Interior Stateroom. Click here for more.


 We are on a Winning Streak - Again

It makes us immensely proud to announce that SAA was named the winner in the Airline Consumer category at the recent Sunday Times Top Brands Awards 2013. An accolade which shows that we have much to be proud of as this award is one where South Africans, and our valued customers, chose us as their number one airline of choice.

We were also voted amongst the top five companies in the Business to Customer Most Desired Company to work for, sharing the stage with companies such as Eskom, Coca Cola and Telkom.

Furthermore, we also dominated the awards at the second Annual Business Traveller Africa Awards, which was held in association with ABSA at the Maslow Hotel in Sandton, Johannesburg; earlier this week. SAA was awarded the top award in four categories:
1. Best African Regional Short-Haul Airline;
2. Best African Long-Haul Airline;
3. Best Business Class, and;
4. Best Airport Business Lounge was awarded to our Baobab Business Class Lounge at OR Tambo International Airport.

Adding these latest awards to our record of excellence, we have won 11 awards thus far this year. In June we celebrated our eleventh Best Airline in Africa Skytrax Award in a row, proudly received on behalf of all of us by our Chairperson and CEO. As highlighted at the time, this awards ceremony is the most prestigious recognition for airlines world-wide.

Other accolades we received this year was the 4-Star Skytrax Rating retention for 2013, for the 11th consecutive year; the On-time Performance Service Award by Flightstats as the winner in the Middle East & Africa category; and the African Cargo Airline of the Year Award from STAT Times for SAA Cargo, which is an international award for excellence (February 2013).

In April SAA was awarded as the Top Performing Airline at the SA Tourism 4th Annual Ubuntu Awards, and Best Airline Generation X.

A big thank you to our loyal customers for keeping their faith in us!


 Star Alliance Updates

Star Alliance Navigator app for iPad

The Star Alliance Navigator app is the next generation travel companion for your iPad.

The red dot design award winning app provides the alliance information you need for a seamless journey, all beautifully visualised on an interactive 3D globe.

Plus airport and lounge maps, flight status data, routes and connections, along with local weather, alliance benefits and alliance member airline information are all at your fingertips.

Anytime, anywhere!

Watch the demo video to discover more and download it now for free. 

Air Canada Accrual change

Please take note as of 24 September 2013, K Class fares will no longer be accruable for flights booked within Canada operated by Air Canada, or Air Canada Express.

Swiss Air Redemption change

Voyager members will no longer be permitted to use their Miles to book First class redemption seats on Swiss Air flights.

Mileage Redemption seat availability on Swiss Business and Economy class remains unchanged. No changes apply to the accrual structure, meaning that Voyager members will still be able to earn Voyager Miles when they book a revenue First class seat.


 WWF challenges cities to turn off more than just lights

Does your city have what it takes to combat climate change? WWF South Africa, in collaboration with ICLEI-Local Governments for Sustainability Africa, has launched the Earth Hour City Challenge.

Cities in South Africa and around the world are invited to submit inspiring and credible urban development plans for building, transport, energy and food systems – solutions that will make a city greener, cleaner and improve living standards for residents.

Click here to find out more. 


Airline Corner

SAA and TAM enters into a Codeshare Agreement

South African Airways and TAM (JJ), Brazil and South America’s largest carrier, have expanded their interline partnership and entered into a codeshare agreement effective 2 September 2013.

Voyager members can now travel on the SA designator code, on flights operated by TAM from São Paulo (GRU) to Rio de Janeiro (GIG), Porto Alegre (POA), Curitiba (CWB), Brasília (BSB), Salvador (SSA), Florianopolis (FLN), Iguaçu Falls (IGU), Recife (REC) and Belo Horizonte (CNF).

Voyager Miles will be earned on the SAA codeshare flight numbers.


SAA increased Mauritius flight frequency

We have increased our frequency offering to Mauritius. The new frequency will operate on a Sunday effective 6 October 2013.

SAA now offers 9 weekly frequencies between Johannesburg and Mauritius.


 Voyager Simplified

Reasons why Miles do not automatically load

No Voyager number inserted into the booking or inserted at time of check in.

Name Mismatch - this match is a comparison between how the passenger name was booked and spelled at the time of check in versus the Voyager profile, e.g passenger booked as “SMIT” will not track on “SMITH’S” account.

Passengers with multiple passports with different names in those passports often have the above name mismatch. Please ensure that the most often used passport matches your Voyager profile for ease of tracking.

No shows – Voyager number inserted into the booking but passenger did not travel on that date/flight.

Duplicate flight on another frequent flyer program – airline partners will not authorise Voyager to load a flight if the same flight for the same sector for the same day has already been loaded to another frequent flyer program.

Always keep your boarding passes until your flight activity shows on your statement. (Domestic/International/Partner flights)

Always ensure that names and surnames are as per passport/SA identity document, when making a reservation.


Competition Winners

Congratulations to Mrs Alston who won 35 000 Voyager Miles from the Clicks Mega Millions competition.

Left: Quaniet Jakoet – ClubCard Manager (Clicks), Mrs Susan Alston -Winner and Beulah Els – Commercial Manager SAA Voyager.

Hyatt Hotel Group Termination

Hyatt Hotel Group has terminated from the Voyager Programme effective from 30 September 2013. Voyager members will no longer earn Miles when staying at any of the Hyatt Hotels as of 1 October 2013. A standard term of 30 days to claim missing Miles after the stay will apply, which will include the last day of September.