For missing miles please submit original boarding passes and copies of airline or e-tickets. Miles will not be honored without the relevant documentation.
Documentation must be submitted 30 days before expiry of the required time frame.

1. South African Airways does not credit miles older than 6 months
2. Air Canada does not credit miles older than 12 months
3. Air China does not credit miles older than 12 months
4. All Nippon Airways does not credit miles older than 6 months
5. Tap Portugal does not credit miles older than 6 months
6. Asiana Airlines does not credit miles older than 12 months
7. Air New Zealand does not credit miles older than 6 months
8. Austrian Airlines does not credit miles older than 12 months
9. Egypt Air does not credit miles older than 12 months
10. Emirates does not credit miles older than 12 months
11. Lufthansa does not credit miles older than 12 months
12. Lot Polish Airlines does not credit miles older than 12 months
13. Scandinavian Airlines does not credit miles older than 12 months
14. Singapore Airlines does not credit miles older than 6 months
15. Swiss International does not credit miles older than 12 months
16. Thai Airways does not credit miles older than 6 months
17. Turkish Airlines does not credit miles older than 12 months
18. Virgin Atlantic does not credit miles older than 6 months
19. Brussels Airlines does not credit miles older than 12 months
20. Aegean Airlines does not credit miles older than 6 months
21. Croatia Airlines does not credit miles older than 12 months
22. United Airlines does not credit miles older than 12 months
23. Ethiopian Airlines does not credit miles older than 12 months
24. Avianca does not credit miles older than 12 months
25. Copa Airlines does not credit miles older than 12 months
26. Shenzhen Airlines does not credit miles older than 6 months
27. EVA Air does not credit miles older than 12 months
28. Air India does not credit miles older than 6 months
29. JetBlue does not credit miles older than 6 months
30. Virgin Australia does not credit miles older than 6 months
31. GOL Linhas Aéreas Inteligentes  does not credit Miles older than 6 months