Help Desk

We are here to help

We are dedicated to assisting you in every aspect of your interaction with us. Please do not hesitate to contact us, via our telephone numbers or email support, and we will respond accordingly.

Share call: 086 000 3145 (within South Africa)
Tel: 27 11 978 1234
Fax: 27 11 978 1551
Email: voyager@flysaa.com
Registered mail: Voyager, Isando, 1600, South Africa

For award requests:
Share call: 0860 00 3145
Tel: 083 900 2255/27 11 978 1234
Fax: 27 11 978 1825
Email: voyagerawards@flysaa.com

Offfice hours: Monday to Friday, from 07h00 - 21h00. Saturdays, Sundays and Public Holidays from 08h00 - 14h00.

The following information can be accessed directly from our website after login or registration:

  • Checking or calculating Miles
  • Claiming missing Voyager Miles (SAA and Star Alliance member flights only)
  • Resetting your PIN
  • Requesting Voyager awards
  • Requesting Star Alliance awards
  • Making your Voyager booking
  • Issuing your Voyager award ticket
  • Upgrading with Miles
  • Purchasing award top-up Miles
  • Requesting membership card replacements
  • Donating your Miles to charity
Enjoy premier rewards by activating your account online here with us. And, we can give you more than just the world!