Help Desk

Help Desk

We are dedicated to assisting you in every aspect of your interaction with us. Please do not hesitate to contact us, via our telephone numbers, fax or email support, and we will respond accordingly.

Share call: 086 000 3145 (within South Africa)
Tel: +27 11 978 1234
Fax: +27 11 978 1551
Registered mail: Voyager, Isando, 1600, South Africa

For Award requests:
Share call: 0860 00 3145 (within South Africa)
Tel: +27 11 978 1234
Fax: +27 11 978 1551

Office hours: Monday to Friday, from 07h00 - 21h00. Saturdays, Sundays and Public Holidays from 08h00 - 14h00.

The following services can be accessed directly from our website post login or registration:

  • Checking or calculating Miles
  • Claiming missing Miles (SAA and Star Alliance member flights only)
  • Resetting your PIN
  • Requesting SAA Voyager Awards
  • Requesting Star Alliance Awards
  • Making your SAA Voyager booking
  • Making your Star Alliance booking (point to point)
  • Issuing your SAA Voyager Award ticket
  • Issuing Star Alliance Award ticket
  • Issuing Star Alliance Upgrade Award ticket
  • Upgrading with Miles
  • Donating your Miles to charity
  • Updating your details
  • Requesting a Chauffeur Drive Service


Enjoy premier rewards by activating your account online here with us. And, we can give you more than just the world!