Claim Missing Miles

If for any reason your Miles were not credited to your account, a claim can be made via the service centre provided the following documentation is submitted:

  • Original boarding passes – for all partner airline transactions
  • Copies of airline e-tickets and/or flight itinerary
  • Car hire and hotel invoices/documentation

Miles earned can only be credited for a period of six months from the date of transaction.

Programme terms & conditions

Only missing SAA Miles can be claimed online.

Submit SAA flight details

Flight date:
Ticket number:
Departure city:
Destination city:


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