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South African Airways trials project at O.R. Tambo International Airport where passengers tag their own bags


JOHANNESBURG. 13 September 2016. South African Airways (SAA) and the Airports Company South Africa (ACSA) have started a project where passengers on domestic flights will be tagging their own baggage at the Self-Service Bag counters.

The project completed a testing phase where the systems and equipment were tested and the final activation was 1 September 2016.

Customers departing on domestic flights from OR Tambo International Airport must be in possession of a boarding pass and identification to enable them to make use of this facility. The Self-Service Bag Counters, which can be easily identified as it looks like the normal check-in counters, but with a screen in front, are situated in the departure terminal (B) at counters 47; 48; 49; and 50.

On successful implementation of this project it will mean that those customers who in the past checked in online, and then proceeded to drop their bags at the bag drop areas will be able to tag their bags themselves, from where it will be placed on the baggage carousel themselves. SAA staff will still be available at these counters to assist passengers as required and verify identity documentation. 

“SAA supports initiatives aimed at making travel easier and more convenient for our customers,” says Tlali Tlali, SAA Spokesperson.

“Airports Company South Africa’s flagship airport, O.R. Tambo International thrives on innovative projects that will make the passengers’ experience more pleasurable and convenient. The self-service bag drop system will enhance our service offering where passengers will be empowered to navigate our airport space with ease, effortlessly and seamlessly,” says Bongiwe Pityi, General Manager: O.R. Tambo International Airport.

The International Air Transport Association (IATA), the trade association for the world’s airlines, representing some 260 airlines or 83% of total air traffic,  says that according to recent Industry surveys, over 50% of passengers worldwide want more self-service options to speed up their journey.

“Passengers also want to be in control of their journey and avoid long queues, not only at check in but also at other airport process points.”

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About South African Airways:

South African Airways (SAA) is the leading carrier in Africa, serving 74 destinations, in partnership with SA Express, Airlink and its low cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for fourteen consecutive years and the winner of ‘Best Airline staff in Africa’ for four years. SAA has been named the coolest domestic airline at the Sunday Times Generation Next Awards.

About O.R. Tambo International Airport:

Boasting a very rich history, Airports Company South Africa’s flagship airport O.R. Tambo International, the biggest and busiest airport in Africa is situated in Ekurhuleni in South Africa's economic capital, Johannesburg. From its humble beginnings in 1952, the airport has undergone two name changes from Jan Smuts Airport to Johannesburg International in 1994. It was renamed O.R. Tambo International Airport on 27 October 2006 after the late freedom stalwart, Oliver Reginald Tambo. This transport hub boasts key elements required for a world-class airport business – location, accessibility and connectivity. It is ideally situated in the heart of South Africa's commercial and industrial hub, with excellent road infrastructure, linking it to the national road network. O.R. Tambo International Airport services airlines from five continents and plays a vital role in serving the local, regional air transport needs of South African and international travelers. The airport offers various retail outlets for travelers’ convenience as well as top-of-the-range hotels.

For media information, please contact:

SAA Spokesperson
Tlali Tlali
Email: TlaliTlali@flysaa.com
Mobile:+27 82 333 3880
Office: +27 11 978 2298
Web: www.flysaa.com
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For media information, please contact:

Samukelo Khambule
Email: samukelo.khambule@airports.co.za
Mobile: +27 72 577 2678
Office: +27 11 921 6732

 

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