Voyager & Star Alliance

STAR ALLIANCE

South African Airways joined the Star Alliance on 10 April 2006.
The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognised by numerous awards, including the Air Transport World Market Leadership Award, Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, Turkish Airlines, THAI and United. Overall, the Star Alliance network offers over 21,500 daily flights to 1,356 airports in 193 countries.

Earn and Spend Miles

With the Star Alliance network every time you fly, you can earn or spend Miles no matter which of the member airlines you choose to travel with. Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, Turkish Airlines, THAI and United. Now you are able to earn Tier Miles across all Star Alliance member airlines for Voyager Silver and Gold Status (only SAA Miles will qualify for Life Time Platinum Status). Once you’ve earned enough Miles you will be eligible for either Star Alliance Silver or Gold Status, and recognised as a valuable Voyager Member whenever you travel on a Star Alliance member airline. You will also be entitled to the following Star Alliance benefits:

Gold Status

Your Gold, Platinum or Lifetime Platinum Status will automatically qualify you for these Star Gold benefits when flying on a Star Alliance member airline.

Priority Airport Check-In: You’ll be able to avoid long queues by checking in at the separate check-in desks provided for Star Alliance Gold members.
Extra Baggage Allowance: You’ll be entitled to check in an additional 20kg or one additional piece of luggage (allowing members to check-in three bags instead of two where the Piece Concept is applicable).
Gold Track (Priority Security & Immigration): You'll be able to proceed more smoothly through security, bypassing the usual queues.
Airport Lounge Access: As a Star Alliance Gold Member, you and a friend will have access to more than 1000 lounges worldwide when you travel with any Star Alliance member airline, regardless of class of travel.
Priority Boarding: You’ll be able to board at your convenience along with First and Business Class passengers. (Subject to local regulations.)
Priority Baggage Handling: You’ll be entitled to priority baggage service across the entire Star Alliance network.
Priority Reservations Waitlist: You’ll receive priority waitlisting if the flight you want is already fully booked.
Priority Airport Standby: You’ll receive priority standby listing if you arrive at the airport without a reservation for a specific flight. (Subject to local regulations.) Should you hold a full-fare ticket for one Star Alliance member airline you can rebook on another.

Silver Status

Your Silver Voyager Status will automatically qualify you for these additional Star Silver benefits when flying on a Star Alliance member airline.

Priority Reservations Waitlist: You’ll receive priority waitlisting if the flight you want is already fully booked.
Priority Airport Standby: You’ll receive priority standby listing if you arrive at the airport without a reservation for a specific flight. (subject to local regulations). Should you hold a full-fare ticket for one Star Alliance Member airline you can rebook on another.

	Star	Star Silver	Star Gold

Star Alliance Tier Miles exclusivity	Included	Included	Included	Included
Mileage earn & spend across Star Alliance network	Included	Included	Included	Included	Included
Priority reservations waitlist	Not Included	Included	Included	Included	Included
Priority airport stand-by	Not Included	Included	Included	Included	Included
Priority airport check-in	Not Included	Not Included	Included	Included	Included
Priority baggage handling	Not Included	Not Included	Included	Included	Included
Priority boarding where available	Not Included	Not Included	Included	Included	Included
Gold Track* (Priority Security & Immigration) where available	Not Included	Not Included	Included	Included	Included
Extra baggage allowance, 20 kg or one additional piece of luggage	Not Included	Not Included	Included	Included	Included
Worldwide airport lounge access (refer to www.flysaa.com)	Not Included	Not Included	Included	Included	Included

*Gold Track - Gold status holders, First and Business Class customers how have priority at airport security and passport control in more than 130 locations globally. To see where Gold Track (Priority Security and Immigration) is currently available, visit www.staralliance.com/gold-track

STAR ALLIANCE AWARD CHART
From / To	Class	Southern Africa	Africa	Europe	Middle East	South America	Australia, New Zealand, Oceania	North & South Asia	Central Asia	North America	Central America, Hawaii & Caribbean
Southern Africa	Economy	17 100	85 900	125 700	107 400	90 200	138 200	172 100	86 800	122 500	224 300
	Business	27 000	155 700	209 200	177 600	142 600	218 400	272 000	137 200	193 600	354 500
	First	n/a	245 800	330 300	280 400	n/a	344 800	429 400	n/a	305 600	559 700
Africa	Economy	not applicable	113 400	143 000	106 500	205 800	186 900	196 300	86 300	177 200	179 000
	Business		179 300	225 900	168 200	325 100	295 300	310 200	136 300	271 000	319 000
	First		283 000	356 700	265 600	513 300	n/a	489 700	n/a	442 100	470 200
Europe	Economy	not applicable	not applicable	91 900	93 200	120 500	195 800	166 400	67 300	128 800	142 600
	Business			145 200	147 400	190 400	309 400	263 000	106 400	203 500	225 400
	First			n/a	232 600	300 600	488 400	415 300	167 900	321 300	355 800
Middle East	Economy	not applicable	not applicable	not applicable	103 100	179 600	173 700	111 400	33 800	171 600	215 300
	Business				162 900	283 800	274 500	176 000	53 400	271 200	340 200
	First				257 100	448 100	433 400	277 900	84 200	428 200	537 100
South America	Economy	not applicable	not applicable	not applicable	not applicable	47 500	151 600	191 800	186 800	116 200	107 900
	Business					75 100	239 600	303 100	295 200	183 700	170 600
	First					111 700	356 300	450 700	439 000	273 100	253 700
Australia, New Zealand & Oceania	Economy	not applicable	not applicable	not applicable	not applicable	not applicable	48 200	108 200	153 400	116 800	152 700
	Business						76 100	171 000	242 400	184 500	241 300
	First						113 200	254 300	360 400	274 400	358 900
North & South Asia	Economy	not applicable	not applicable	not applicable	not applicable	not applicable	not applicable	22 200	86 800	190 200	176 300
	Business							35 100	137 200	300 500	278 600
	First							52 200	204 100	446 900	414 300
Central Asia	Economy	not applicable	not applicable	not applicable	not applicable	not applicable	not applicable	not applicable	26 400	186 500	199 800
	Business								41 700	294 700	315 800
	First								62 000	438 200	469 600
North America	Economy	not applicable	not applicable	not applicable	not applicable	not applicable	not applicable	not applicable	not applicable	38 300	83 400
	Business									60 600	138 700
	First									90 600	206 300
Central America, Hawaii & Caribbean	Economy	not applicable	not applicable	not applicable	not applicable	not applicable	not applicable	not applicable	not applicable	not applicable	152 700
	Business										241 300
	First										355 600

STAR ALLIANCE UPGRADE AWARD CHART
From / To	Class	Southern Africa	Africa	Europe	Middle East	South America	Australia, New Zealand, Oceania	North & South Asia	Central Asia	North Amercia	Central America, Hawaii & Caribbean
Southern Africa	Economy to Business	10 000	20 000	35 000	25 000	35 000	35 000	40 000	35 000	60 000	n/a
Southern Africa	Business to First	15 000	n/a	50 000	n/a	n/a	n/a	55 000	n/a	n/a	n/a
Africa	Economy to Business	n/a	10 000	30 000	30 000	n/a	n/a	40 000	n/a	n/a	n/a
Africa	Business to First	n/a	15 000	35 000	n/a	n/a	n/a	55 000	n/a	n/a	n/a
Europe	Economy to Business	n/a	n/a	10 000	30 000	40 000	60 000	50 000	45 000	35 000	40 000
Europe	Business to First	n/a	n/a	15 000	35 000	55 000	75 000	65 000	60 000	50 000	55 000
Middle East	Economy to Business	n/a	n/a	n/a	10 000	n/a	n/a	35 000	25 000	n/a	n/a
Middle East	Business to First	n/a	n/a	n/a	15 000	n/a	n/a	50 000	35 000	n/a	n/a
South America	Economy to Business	n/a	n/a	n/a	n/a	10 000	n/a	55 000	55 000	30 000	n/a
South America	Business to First	n/a	n/a	n/a	n/a	15 000	n/a	70 000	70 000	45 000	n/a
Australia, New Zealand & Oceania	Economy to Business	n/a	n/a	n/a	n/a	n/a	10 000	30 000	30 000	n/a	n/a
Australia, New Zealand & Oceania	Business to First	n/a	n/a	n/a	n/a	n/a	15 000	45 000	45 000	n/a	n/a
North & South Asia	Economy to Business	n/a	n/a	n/a	n/a	n/a	n/a	10 000	25 000	40 000	30 000
North & South Asia	Business to First	n/a	n/a	n/a	n/a	n/a	n/a	15 000	35 000	55 000	40 000
Central Asia	Economy to Business	n/a	n/a	n/a	n/a	n/a	n/a	n/a	10 000	40 000	30 000
Central Asia	Business to First	n/a	n/a	n/a	n/a	n/a	n/a	n/a	15 000	55 000	40 000
North America	Economy to Business	n/a	n/a	n/a	n/a	n/a	n/a	n/a	n/a	10 000	15 000
North America	Business to First	n/a	n/a	n/a	n/a	n/a	n/a	n/a	n/a	15 000	20 000
Central America, Hawaii & Caribbean	Economy to Business	n/a	n/a	n/a	n/a	n/a	n/a	n/a	n/a	n/a	10 000
Central America, Hawaii & Caribbean	Business to First	n/a	n/a	n/a	n/a	n/a	n/a	n/a	n/a	n/a	15 000

Star Alliance Upgrade Award Terms and Conditions:

Star Alliance Upgrade awards are valid on Star Alliance operating carriers only, members must be booked on operating carrier code.
Star Alliance Upgrade awards are not permitted on Star Alliance marketing flight numbers.
Upgrade class from Economy to Business: I/class.
Upgrade class from Business to First Class: O/class.
Upgrade Awards are available for one class upgrade only (Economy to Business or Business to First class).
Double class upgrades are not permitted, except where carriers has a 2 cabin service on certain routes e.g. Economy and First class only. When the passenger applies for an upgrade, the system will automatically allocate the First Class cabin as the upgraded cabin due to no Business class service available.
Miles earned for travel using an Upgrade Award will be based on the original booking class purchased, not on the upgraded class.
Upgrade rules are subject to the operating carrier.
Upgrades are not permitted by some Star Alliance carriers if the booking contains connecting flights (married segments).
Eligibility for the Star Alliance Upgrade Awards depends on the booked commercial class and the participating carrier.
A confirmed ticketed booking in the eligible class is required in order to request the Star Alliance Upgrade Award redemption.
The Star Alliance Upgrade Award redemption is based per segment/sector.
No complimentary stopover is permitted.
No re-issuance of the ticket is required, the original lower class booking reflects the upgraded Star Alliance class (I ) should the transaction been successful.
Star Alliance Upgrades cannot be requested within 24hrs of departure of the applicable flight.
Should there be a difference in carrier imposed fees from the departure airport, these fees may be collected without re-issuance of the ticket.

Eligible Revenue booking classes for Star Alliance Upgrades on Star Alliance Carriers
Airline (operating carrier)	Upgrade from Economy to Business Class	Upgrade from Business to First Class
Aegean (A3)	Y B	n/a
Air India (AI)	Y B	C D
Avianca (AV)	Y B	n/a
Austrian (OS)	Y B E G	n/a
Asiana (OZ)	Y B	C D
Brussels (SN)	Y B	n/a
Copa (CM)	Y B	n/a
Croatia (OU)	Y B	n/a
EgyptAir (MS)	Y B	C D
Lufthansa (LH)	Y B	J C D
LOT (LO)	Y B	n/a
TAP (TP)	Y B	n/a
Thai (TG)	Y B	C D
Turkish (TK)	Y B	n/a
United (UA)	O A Y B	n/a
Air Canada (AC)	Y B O	n/a
Air China (CA)	G Y B	J C D
ANA (NH)	Y B E G	C Z J D
Air New Zealand (NZ)	Y B U E O	n/a
EVA (BR)	Y B K	n/a
Ethiopian (ET)	Y G S B	n/a
Scandinavian (SK)	Y B S	n/a
Singapore Airlines (SQ)	Y B (Aircraft without Premium Economy Cabin) S T P L (Aircraft with Premium Economy Cabin)	U C J Z (Aircraft without or with Premium Economy Cabin)
Shenzhen (ZH)*	Y B M H	n/a
Swiss (LX)	Y B M U G E	C D J

*Upgrades permitted from Economy to First class where only 2 class cabin services are available on certain routes.

STAR ZONE DESCRIPTIONS
Zone	countries
Southern Africa	Botswana, Lesotho, Mozambique, Malawi, Namibia, South Africa, Swaziland, Zambia, Zimbabwe
Africa	Algeria, Angola, Benin, Burkina Faso, Cameroon, Canary Islands, Cape Verde, Chad, Côte d’Ivoire, Congo Brazzaville, Djibouti, Equatorial Guinea, Ethiopia, Gabon, Ghana, Kenya, Libya, Mali, Madagascar, Mauritius, Madeira, Nigeria, Reunion Islands, Seychelles, Dem Rep of Congo, Senegal, South Sudan, Sudan, Uganda, Tanzania, Togo,
Europe	Albania, Armenia, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Georgia (Caucusus), Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldovia,Morocco, Montenegro, Netherlands, Norway, Poland, Portugal, (excl Madeira), Romania, Russia, Serbia-Montenegro, Slovakia, Slovenia, Spain (incl the Balearics, excl. the Canary Islands), Sweden, Switzerland, Tunisia, Turkey, Ukraine, Yugoslav Republic
Middle East	Azerbaijan, Bahrain, Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Saudi Arabia, Syria, United Arab Emirates, Uzbekistan, Yemen,Kazakstan
South America	Argentina, Bolivia, Brazil, Chile, Cordoba, Colombia, Ecuador, Paraguay, Peru, Uruguay, Venezuela
Australia, New Zealand, Oceania	Australia (incl Tasmania), Cook Islands, Fiji, French Polynesia, Mariana Islands, New Caledonia, New Zealand, Norfolk Islands, Samoa, Tahiti, Tonga
North and South Asia	Brunei, Cambodia, China, Guam, Guangzhou, Hong Kong, Indonesia, Japan, Korea, Laos, Maldives, Taiwan, Malaysia, Myanmar, Philippines, Russia Euro-Asia, Singapore, Sri Lanka, South Korea, Thailand, Vietnam
Central Asia	Bangladesh, India, Jeddah, Nepal, Pakistan
North America	Alaska, British Columbia, Canada, Mexico, USA
Central America, Hawaii and Caribbean	Belize, Costa Rica, El Salvador, Guatemala, Antigua, Aruba, the Bahamas, Bermuda, Caracao, Cayman Islands, Cuba, Dominican Republic, Grenada, Guadeloupe, Guatemala, Haiti, Hawaii, Honduras, Jamaica, Puerto Rico, Panama, Nicaragua, St Kitts, St Lucia, St Maarten, Trinidad and Tobago, Turks and Caicos, US Virgin Islands

Star Alliance Award Rules:

Award flights are permitted for round/return trip travel on scheduled flights operated by Star Alliance carriers.
Most direct route must be used, additional award Miles will be required should the journey not be based on the most direct route.
For Award reservations made more than 96 hours before scheduled flight departure time, the ticketing time limit must be less than or equal to 72 hours from the time the reservation was made.
For Award reservations made 96 hours or less before scheduled flight departure time, the ticketing time limit must be less than or equal to 24 hours from the time the reservation was made.
A maximum of six travel segments are allowed per itinerary (including RSA domestic add on sectors).
A maximum of four travel segments are allowed per itinerary (excluding RSA domestic add on sectors).
The outbound and return portion of your journey must be booked at the same time.
Reservations must be confirmed at time of booking.
Waitlisting is not permitted.
Reservations and ticketing can only be done through South African Airways offices.
When travel involves more than one carrier, all airlines must be Star Alliance carriers.
Star Alliance Awards are not permitted if the reservation includes SAA sectors only.
One way Economy and One way Business Class miles will be quoted for Award travel booked with a combination of redemeption booking classes.
No stopovers are allowed for purely Domestic travel or if the itinerary includes European cities only.
No stopovers permitted on Awards used within the USA only. USA routes within the 51 states of America.
One Stopover is permitted in addition to the point of turnaround for intercontinental travel only. (A stopover is a lapse of more than 24 hours between your arrival and departure at any transfer point) Exceptions may exist in some countries where a stopover is determined within 24 hours.
Backtracking is not permitted. (routing cannot include the same city more than once in each direction) Travel must be via the most direct routing.
Travel is subject to the blackout dates and capacity control of individual Star Alliance carriers.
Re-routing of tickets are not permitted.
Only one open jaw per Award is permitted but must return to country of origin (valid on intercontinental Sectors only).
Voyager rules apply for ticket validity/date of booking/Award changes, refunds etc.