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Tropical Storm Dorian Re-Accommodation Policy

Date | 28 August 2019

Tropical Storm Dorian Re-Accommodation Policy 

The U.S. National Weather Service is closely monitoring Tropical Storm Dorian that may impact parts of the Caribbean, Florida and the southeast region of the U.S. later this week and into the Labor Day holiday weekend.  At this time, South African Airways flights to/from our Washington, DC-Dulles and New York-JFK gateways are not anticipated to be affected, however connecting flights on our code share and interline partners to/from our gateways might be impacted.

Therefore, South African Airways is implementing the following re-accommodation policy that allows customers that are travelling to/from or via airports in the Caribbean, Florida, Georgia, South Carolina and North Carolina as listed below to alter their dates of travel without incurring change fees.

  • Caribbean – AUA/BGI/KIN/MBJ/NAS/POP/PUJ/SDQ/SJU/STI/STT/STX/SXM/UVF
  • Florida – EYW/FLL/FMY/JAX/MIA/ORL/PBI/PNS/SRQ/TPA
  • Georgia – ATL/AUG/SAV
  • South Carolina – CAE/CHS/GSP/HHH/MYR
  • North Carolina – AVL/CLT/FAY/GSO/ILM/RDU

All ticketed passengers on a South African Airways flight to/from the USA (SA 203, 204, 207, 208, 209, 210) travelling beginning Wednesday, August 28, 2019 through Tuesday, September 3, 2019 may change their date of travel at no extra charge to a later travel date up to and including Tuesday, September 10, 2019.

Rebooking Conditions:

  • Rebook onto another South African Airways flight at no extra charge
  • Rebook in the lowest available booking class in the same cabin
  • Change of cabin will not be permitted
  • Change of routing will be permitted when using another SAA gateway in the US (passengers originally ticketed to travel via JFK may travel via IAD; all other restrictions apply
  • This policy is applicable to South Africa Airways flights only, issued on SA (083) ticket stock and not on separate tickets of other airlines
  • Tickets must be re-issued on/before Tuesday, September 03, 2019
  • Travel must commence on/before Tuesday, September 10, 2019

To ensure that we keep you informed by email and/or sms, we encourage our customers to update contact details on https://www.flysaa.com/manage-fly/manage/booking-management Assistance will be provided to all ticketed customers holding a South African Airways ticket (only) via any SAA Call Centre, City Travel Office or your own Travel Agent.

 

Contact details

South African Airways Contact Center details

 

United States

• | 1-(800) 722 9675

 

South Africa

• | +27 (0) 11 978 1111 or 0861 606 606