South African Airways strives to inspire our customers with African hospitality in every detail, every time. Commitment to our passengers is key to our brand and we strive to get it right, first time, every time. Contact us should you have any customer care related queries.

South Africa

What’s in it for you?

If your travel plans have been affected by a flight disruption (cancellation, time change or schedule change) please call us on +2711 978 1111 to promptly assist you with a rebooking. Alternatively, you may email webhelp@flysaa.com for assistance. Note that email turnaround times may take longer than expected.

Email Address: ReservationsJNB@flysaa.com for all general enquiries

Or give us a call:

Tel : +27 11 978 1111

Office Hours : Daily, 06h00am to 01h00am (SAST)

Open weekends and on public holidays

Customer Services

Twitter: ReservationsJNB@flysaa.com

The Care Team of Excellence! We offer you Personalized Customer Support, Attend to all your General Queries ,Travel Info & Great conversations.

Mon - Fri 07:00-19:00 Sat & Sun 07:00-16:00 (SAST)

Email Address: SAAcustomerservice@flysaa.com

Office Hours: Weekdays, 08h00 - 16h30 (SAST)

Closed weekends and South African Public Holidays

Voyager

Email Address: Voyager@flysaa.com

Or give us a call:

Tel: +27 11 978 1234

Office Hours: Daily, 07h00 to 21h00 (SAST)

Refunds

Refund applications can be made for any tickets purchased directly with South African Airways. Please submit new refund applications or to follow-up on exisitng applications here

For tickets purchased through a Travel Agent or Online Travel Agent, kindly contact the Travel Agent for refund applications.The Travel Agent would then electronically submit the refund application to South African Airways on behalf of the customer. Once the application is received from the Travel Agent, the refund process would be completed within 60 working days. Any further refund enquiries must be directed to the Travel Agent.

Baggage Service

(Lost/damaged)

Email Address: Baggageservices@flysaa.com

Or give us a call:

Tel: +27 11 978 3733

Office Hours: Daily, 06h00 to 19h00 (SAST)

Cargo

Email Address: SAACargoReservations@flysaa.com

Or give us a call:

Cargo Reservations and Customer Care

Tel: +27 11 978 3366 or +27 11 978 1119

Office Hours: Weekdays, 08h00 to 17h00 (SAST)

Saturdays, Sundays and Public Holidays: 08h00 to 13h00 Call +27 83 419 8672

Website Queries

Email Support: webhelp@flysaa.com

Rest of Africa

Accra

  • Reservations

    Ground Floor, Stanbic Heights, Airport City, North Liberation Road

    Email: Ghanasalessupport@flysaa.com

    233 302 783676-8 & 233 244 344 583

    08h30 - 17h30 ( Mon - Fri )

  • Customer Service

    00233 244 344 583

    fb.com/flysaaGhana, @flysaaghana

  • Voyager

    233 244 344 583 / 233 302 783676 - 8

    Email: Ghanasalessupport@flysaa.com

  • Refunds

    233 244 344 583 / 233 302 783676 -8

    Email: Ghanasalessupport@flysaa.com

  • Baggage Services

    233 593 823 774

    ACC.LOFO@Swissport.com

    Office # T013 , Terminal 3 Kotoka Int. Airport, Accra

    00233 244 344 582

    17h00 - 23h00 ( Tues / Thurs & Saturday )

  • Cargo

    233 302 763076, 233 544 311 505

    francis@airghana.com ; peter@airghana.com

    Saturdays: Closed on public holidays

  • Airport Sales and Ticketing Desk

    +233 501 482 836

Abidjan

Angola

Blantyre

Daressalaam

  • City Office

    1st Floor, RAHA TOWERS,

    BIBI TITI ROAD/MAKTABA STREET,

    P O BOX 5182,

    TEL; +255 22 211 7045/46/47 MOBILE; +255 754 212 005

    DAR ES SALAAM,

    TANZANIA

  • Airport Office

    JULIUS NYERERE INTERNATIONAL AIRPORT,

    TERMINAL 3,

    TEL; +255 754 747 444/+255 673 882 992/+255 715 691 696

    DAR ES SALAAM,

    TANZANIA.

Egypt

Gaborone

  • City Ticketing Office

    Physical address : Remmogo Crossing , Unit F3A First Floor Plot 50637, Gaborone Botswana

    Email address: SAASalesGBE@flysaa.com

    Telephone no : +26779127637

  • Airport Office

    Physical address : Sir Seretse Khama International Airport , Room no. 0131,Gaborone Botswana

    Email address: SAASalesGBE@flysaa.com

    Telephone no: +26779127637

  • Baggage Services

    Email: baggageservices@airbotswana.co.bw tmotse@airbotswana.co.bw

    Tel: +267 3688506

    Mobile: +267 71386650- Tebogo Motse ( Baggage supervisor)

Harare

Kinshasa

Reservations

  • City Town Office

    Immeuble Fini One & Nawal, N.144B Boulevard du 30 Juin, Batetela Gombe – Kinshasa, DRC

    +243 83 46 96 704

    DRCRESERVATION@FLYSAA.COM

    Monday – Friday (08h30 – 16h30)

    Saturday (09h00 – 12h30)

  • Customer Service

    +243 81 61 96 094 / +243 83 46 96 703

    DRCRESERVATION@FLYSAA.COM

  • Refunds

    DRCRESERVATION@FLYSAA.COM

  • Baggage Services

    +243 81 33 34 369

  • Airport Office

    N’djili International Airport

  • Airport Sales

    +243 83 46 96 706

Lagos

Lilongwe

Lubumbashi

Reservations

  • City Town Office

    N.535, Avenue Kasavubu, Local M09, Lubumbashi – Haut Katanga

    +243 83 40 59 492

    FBMRESERVATION@FLYSAA.COM

    Monday – Friday (08h30 – 16h30)

    Saturday (09h00 – 12h30)

  • Customer Service

    +243 83 46 96 705 / +243 83 46 91 894

    FBMRESERVATION@FLYSAA.COM

  • Refunds

    FBMRESERVATION@FLYSAA.COM

  • Baggage Services

    +243 81 05 12 414 / +243 83 23 02 194

  • Airport Office

    Luano International Airport

Lusaka

  • Reservations

    First Floor FF-08, Arcades Mall, Great East Road, Lusaka

    Email: LUNReservations@flysaa.com

    +260211254369

    0773 029100

    08:30 - 16:30 Mon-Fri

    09:00 - 11h30 Sat

    Closed on Sundays and Public Holidays

  • Customer Service

    +26 0211 271031

    0977 777224

  • Refunds

    Email: LUNReservations@flysaa.com

  • Baggage Services

    First Floor KKIA Terminal Two Lusaka

    +260950708004 (24 hours)

    09:00-14:00 Daily

  • Cargo

    +260955777200

Mauritius

Maputo

Windhoek

  • Reservations offices

    Levinson Arcade 1st Floor

    222 Independence Ave

    Windhoek

    Namibia

  • Booking Contact Details

    Tel: +264-8334-30200

    Website: www.flysaa.com

    Email: SAANamibiasales@flysaa.com

  • Operating Hours

    Monday to Friday 08:00 -16:30

    Saturday from 09:00 -13:00

  • Airport Office

    Operating Hours : 06h30 - 15h00

    Tel: +264 833430211

    +264 833430212

    For Emergency: +264 812460437

  • Customer Service

    Tel: +2711-978-2888

  • Voyager

    Tell: +2711-978-1234

    Email: voyagerservicerecovery@flysaa.com

  • Baggage Service

    Email: lpo@paragon.com.na

    +264 62 540 663 (Option 1)

    +264 813604811 (Option 2)

  • Cargo Services

    Email: cargo@paragon.com.na

    +264 62 540 020 (Option 1)

    +264 817210549 (Option 2)

Middle East

United Arab Emirates

Dubai Reservations and Ticketing (City Office)

Tel: +971 (0)4/ 3970 766

Airport Operation Emergency Number +971 (0)50 6578923

Opening hours: Mon - Sat 09:00 - 18:00. Closed on public holidays and Sunday.

Please note there is no Reservation system access at the airport

Abu Dhabi Reservations and Ticketing

Tel: +971 (0)2/ 6780 038

Opening hours: Mon - Sat 09:00 - 18:00. Closed on public holidays and Sunday

Europe

Reservations:

Tel: +49 699 579 9988

calls charged at local rate

Group Reservations:

Email: Groupsales@flysaa.com

Refunds:

Email: OnlineRefunds@flysaa.com

Voyager:

Email: voyagerservicerecovery@flysaa.com

Reservations:

Email: Groupsales@flysaa.com

Customer Care:

Email: saacustomerservice@flysaa.com

Discover the World Marketing

Email: flysaa@discover-fra.com

Rest of the World

Argentina

Australia

  • General Enquiries

    Australia: +61 02 9286 8960 Mon - Fri 09:00 - 17:00 Eastern Standard Time

    SAAAustralia@flysaa.com

  • Administration office address:

    South African Airways, Level 3, 189 Kent Street, Sydney NSW 2000 Australia

Brazil

  • Customer Service and Ticket Office – São Paulo

    Av. Paulista, 1765 – Conjunto 172 – Bela Vista – São Paulo/SP

    Operating Hours: Monday to Friday, 9:00 AM to 6:00 PM (except holidays)

    This office does not accept cash – only credit cards

  • Customer Service

    Phone: +55 11 5196-7009

    WhatsApp: +55 11 94558-3180 (text only)

    Email: SAABrazil@flysaa.com

    Operating Hours: Monday to Friday, 9:00 AM to 6:00 PM (except holidays)

  • Customer Relations (SAC)

    Toll-free: 0800 595 0700

  • Dedicated Line for Hearing and Speech-Impaired Customers (DEAF)

    Phone: +55 11 5194-1776

    Operating Hours: Monday to Friday, 9:00 AM to 6:00 PM (except holidays)

  • Guarulhos Airport – São Paulo (GRU)

    Check-in and Boarding Information

    South African Airways operates at Terminal 3 for check-in, Sector G.

    Boarding is processed at Terminal 2.

  • Check-in Operating Hours:

    Monday: 1:45 PM – 4:45 PM

    Tuesday: 8:05 PM – 11:05 PM

    Thursday: 1:45 PM – 4:45 PM

    Saturday: 2:05 PM – 5:05 PM

    On Tuesdays, a counter located at the entrance of Check-in Island G operates from 4:35 PM to 6:35 PM and remains open during irregular operations until all customers are assisted. On Mondays, Thursdays, and Saturdays, this same counter remains open until 30 minutes after the aircraft's departure.

  • Baggage Services

    Phone: +55 11 91921-2118

  • Lost Property Office (LPO) – Terminal 3 / Mezzanine Level

    Monday to Saturday: 9:00 AM – 3:00 PM

    Sunday: 10:00 AM – 2:00 PM

  • Emails:

    Anap.luiz@protege.com.br

    BaggageServices2@flysaa.com

India Sales Manager (Mumbai)

  • Contact Person: Johnson Samuel

    Email: JohnsonSamuel@flysaa.com

    Opening hours: Mon - Fri 09:30 - 17:30. Closed on declared public holidays and weekends.

    Administration office address:

    South African Airways c/o InterGlobe Air Transport Limited, C&B Square, Unit No. 402, 4th Floor,

    Sangam Complex, CTS No. 95 A, 127 Andheri Kurla Road, Village Chakala, Andheri (East),

    Mumbai 400 059.

  • Sales office (Bangalore)

    Contact person: Percy Soans

    Email: renauld.soans@interGlobe.com

  • Sales office (Hyderabad)

    Contact person: Imran Mohammed

    Email: imran.mohammed@interglobe.com

  • Sales office (Chennai)

    Contact person: Rajesh Pandian

    Email: rajesh.pandian@interglobe.com

Mexico

  • Please contact our office in The United States

New Zealand

  • Reservations:

    Tel: +64 9 977 2237

    NZReservations@flysaa.com

  • Administration office address:

    Level 12 / 19 Victoria Street West

    Tamaki Makaurau Auckland

    New Zealand 1010

United States of America and Canada

  • Reservations:

    Tel: 1-870-617-8342 United States

    calls charged at local rate

    Tel: 1-902-612-2438 Canada

    calls charged at local rate

General Sales Agent:

  • Canada

    Discover the World Canada

    Administration Office Address:

    2010 Winston Park Drive, 2nd Floor, Suit 215

    Oakville, ON L6H 5R7

    Tel: +1 905 361 0844 or +1 800 648 7014

    Email: southafricanairways.ca@discovertheworld.com

  • United States

    Discover the World Marketing

    Administration Office address:

    7014 East Camelback Road

    Suite 1452

    Scottsdale, Arizona 85251

    USA

    Tel: 1 480 443 5250

    Email: SAA@us-sales.com

United Kingdom and Ireland

Global Contact Centre Numbers

Our Global Contact Centre operating times are from 06h00 am to 01h00 am (South Africa Standard Time), Monday to Sunday

  • South Africa and Africa

    +27 11 978 1111

  • United States

    +1 870 617 8342

    calls charged at local rate

  • Canada

    +1 902 612 2438

    calls charged at local rate

  • United Kingdom

    +44 122 401 5059

    calls charged at local rate

  • Scandinavia

    +45 787 138 84

    calls charged at local rate

  • Germany

    +49 699 579 9988

    calls charged at local rate