South African Airways

1.以下條款與細則（「條款與細則」）適用於您（「您」）向南非航空公司（「南非航空」）開出的出價（「出價」）﹐以得到把您購買的經濟艙機票，升級至相同班機的商務艙機票的機會（「升級」）。只可在指定的南非航空航班（由南非航空全權決定）進行出價，必須已持有相關航班有效和已發出的經濟艙機票。升級服務不適用於班號共用客機，以及由其他航空公司營運的班機。

2.所有提交出價的人士，在出價時必須已達居住國家的法定成人年齡。未成年乘客的父母及／或負責該名乘客的成人，可替該名乘客申請升級。根據條款和細則，您將被視為有權代相關人士採取行動，將他或他們的名字加進出價中。

3.由您提交、與訂購南非航空機票有關的出價、無論是直接還是透過其他媒介間接向南非航空訂票，根據有關條款與細則，所有與訂票相關的人，都列入考慮升級之列。 若原來的航班預定是多於一名乘客，升級出價將適用於訂票的所有人。出價將根據原來的航班預定的乘客人數而倍大。您在提交信用卡資料前，將看到升級費用總金額。您提交的出價，將構成堅定和具約束力的合約性出價，南非航空有權拒絕或接受。

4.每名持有南非航空發出、編號以083開頭旳機票的乘客，每程只可以提交一次出價，且必須以信用卡為出價付款。

5.南非航空沒責任接受您的出價，也不代表您或任何乘客可獲升級。接納出價與否由南非航空全權決定。

6.南非航空遞升式升級服務，不適用於下列購票情況：兌換機票、免費機票、已用里數升級的機票，以及有嬰幼兒同行的機票。

7.您提交出價，即同意南非航空在航班起飛前50小時或之前，有權隨時決定是否接納您的出價。只要您的出價還未被南非航空接納，您仍可更改或取消出價。當您的出價被南非航空接納後，即有法律責任繳交在最後出價中的金額，不可以撤銷升級，條款與細則中列出的情況除外。

8.若南非航空取消航班，並安排您乘座另一項班，您原先作出的出價要求，將被轉移至新航班，惟須視乎商務客艙座位空置情況而定，升級與否由南非航空全權決定。若因任何理由，較高級艙級未有足夠座位滿足您的升級要求（前提是您原本的出價已被接納），您付出所有與升級相關的款項可以退回給用於繳付升級款項的信用卡。

9.一旦南非航空接納您的出價，除以下情況外，一概不能退款、結餘或交換：

• 您提交出價、並獲接納升級的航班取消。
• 您提交出價、並獲接納升級的航班取消，南非航空將您安排到另一個航班、但相等於最初買票的艙級中。
• 您的出價獲接納，得到升級，但因為南非航空的關係，令您未能坐到升級後的艙級中，理由包括但不限於更換設備；接駁航班延誤、令您無法趕上座位已升級的航班，但不包括由您引發的理由。.

為避免引起疑問，如果退款獲批准，支付升級費用的金額，將退還給用於支付相關費用的付款卡。

10.若獲准退款，退款過程將以收取升級費用的金額處理。相關退款只限於南非航空為升級而收取的金額，南非航空將不退還銀行的相關費用。

11.即使您的出價已被接受，而你亦已經升級，原本購買的機票相關條件應繼續生效和適用，包括但不限於取消政策、費用變更，以及有關累積飛行常客里數的規則等。

12.南非航空不保證接受出價和提供升級後、乘客的具體的座位安排。

13.您可攜帶的行李，將按每個航段獨立處理，根據相應航段條件和限制而定。

14.即使您的出價已被接受，而你亦已經升級，原本購買的機票相關條件應繼續生效和適用，包括但不限於取消政策、費用變更和罰款等。將按原有機票和升級後的金額，向南非航空Voyager會員發放累積里數。只按升級艙級給予額外免費行李額，查詢詳情，請按這裡。

15.若您的出價已獲接納，信用卡亦已繳交了出價的金額，但卻不獲升級，您有權申請退款。您必須出示有問題航班的登機證正本若您未能提供爭議中的航班的登機證正本，南非航空沒責任向你退回升級相關的款項。

16.若你取消或錯過了航班，而在升級過程中南非航空沒有出錯，航空公司將不會退回升級相關的款項。

17.南非航空保留自行修訂及更改有關條款和細則的權利。除了前述句子所闡明內容外，南非航空的條款與細則，將不作任何修訂、修改或豁免， 除非是以書面形式提出，並由南非航空的授權人員簽署您提交出價，即代表接受南非航空遞升式升級服務所有條款與細則。

18.上述條款與細質應配合南非航空承運條款一起查閱，有關條款見於flysaa.com。

What is the StepUp Upgrade Service?

SAA offers its passengers the opportunity to upgrade from Economy Class to Business Class by submitting a bid to SAA.  SAA will evaluate all bids for that specific flight and inform you within 24 - 3 hours prior to departure whether your offer has been approved or not approved.

Who can make an offer?

• Passengers that hold a valid economy class ticket issued by SAA with a ticket number starting with 083 for a scheduled flight operated by SAA.
• You may submit your StepUp Upgrade offer up to 4 hours prior to departure.

Passengers not eligible for a StepUp Upgrade?

• Flight bookings which are not yet confirmed
• Free Tickets
• Tickets already using miles to upgrade

Which destinations is the StepUp Upgrade applicable for?

The Step Up programme is available on all SAA operated flights with ticket numbers starting with 083.

Can I use the StepUp Upgrade on SAA flights operated by its partner airlines?

The SAA StepUp Upgrade is available for SAA operated flights only, where the ticket issued by SAA starts with 083

How does the StepUp Upgrade Work?

1. Book your flight on flysaa.com or your travel agent.
2. You might receive an invitation email from SAA telling you about the service with a link to submit your offer.  If you go to manage reservation, there will be a link to check whether your flight is eligible and to submit your offer or on the Step Up page, you can check your eligibility by clicking here.
3. Enter your offer
4. Enter your credit card details for general verification, review and confirm your offer
5. You will receive an email which will contain your offer details for each leg of your flight.
6. You may use this confirmation email as a link to cancel or change your offer up to 4 hours prior to departure.
7. From 24 hours prior to departure all offers submitted are reviewed and the available seats in business class will be assigned.  If your offer has been accepted, you receive an email confirmation of your upgrade within 24 - 3 hours prior to departure.  If your offer is not accepted to you receive and email informing you on thus.
8. You may proceed to check-in online for your Business Class seat.

If you booked your flight through a travel agency and the email in the booking is that of the travel agents, the travel agent may submit a bid on your behalf or they may forward the email to you and you may bid for yourself.  Alternatively you may check your eligibility and place your bid by clicking here.

What will happen if I make an offer and it is successful?

You will receive an email 24 – 3 hours prior to departure informing you that your offer was successful.  Your credit card will be charged by the amount you offered and a new ticket will be emailed to you.

What will happen if I make an offer and it is not successful?

You will receive an email 24 - 3 hours prior to departure informing you that your offer was unsuccessful.  Your credit card will not be charged and your original travel ticket remains the same.

Does the SAA StepUp apply on a Roundtrip?

All flight legs/segment where the SAA StepUp Upgrade is available will be listed and you will have the opportunity to make your offer on any or all the legs you choose.  You have to make your offer per leg in your itinerary; some legs in your itinerary might not be eligible.

Will there be additional taxes charged to the upgrade offer?

No, the offer amount includes all taxes.  If there is a special type of tax in a specific country this will be shown to you throughout the offer process and will be charged as an additional amount to the offer.

What happens if I have to cancel or change my flight after I’ve submitted an offer?

You may cancel or change your offer any time prior to departure as long as SAA has not accepted your bid.  If SAA has accepted your offer, you may contact us and we will evaluate if we can move the StepUp Upgrade to your new flight date.

What happens if I have to change or cancel my trip after SAA accepts my offer?

After your offer has been accepted by SAA, the upgrade amount is no longer refundable.

What happens if I cancel my offer by mistake?

You have up to 4 hours prior departure to correct your offer, re-offer or cancel the offer.

How does it work when traveling as a couple of family?

SAA StepUp Upgrade considers all passengers within the booking.

Travelling with a colleague who does not want to use the StepUp Upgrade?

Please contact SAA’s contact centre and ask for the booking to be split, you will receive a new booking reference, once that is done you may submit your individual offer by clicking here.

Can Voyager members redeem their miles for SAA StepUp Upgrade?

No, Voyager members can redeem their miles for upgrade in the same way they currently doing.

Will I earn Voyager miles for the SAA StepUp Upgrade?

Yes, you will earn SAA voyager miles for the upgrade.  You will earn the base miles as per your original ticket plus additional miles for the cabin upgrade bid spent.

Will the SAA StepUp Upgrade change the conditions of your ticket?

No, the same fare rules apply as the original fare purchased including change fees and cancellations penalties.

Can I choose any amount I want to bid?

Yes.   The system has a strength indicator which is a guide to show you the strength of your bid; this does not guarantee the bids success.  The minimum and maximum bid amount set, is a guide on a fair value of the upgrade.

Can I offer different amounts for each of my legs of the upgrade?

Yes, you can offer different amounts for each eligible leg.

If I have an existing offer and want to use a different credit card, how can I change my card information?

You need to cancel your current offer first.  You will be able to submit a new bid using your preferred credit card only after the cancellation of your first offer.

Will I be refunded the amount I bid if the flight I was upgraded on has been cancelled?

If SAA cancels your flight, SAA will try to accommodate you on the next flight in an upgraded cabin.  If SAA is unable to honour the upgrade, then your bid amount will be refunded back to you.

What are the benefits of an Upgrade from Economy Class to Business Class?

• You are entitled to priority check-in and boarding at the airport.
• You have access to SAA’s lounges.
• On-board, enjoy SAA’s 180 degree lie flat beds (on certain destinations), cuisine by award winning South African Chefs and a selection of award winning South African wines.
• On the segment of your flight you have been upgraded to, you are entitled to the business class baggage allowance.  Click here, to see your baggage allowance for your destination.

When one segment of my trip is upgraded, what is my baggage allowance?

Additional baggage allowance applies only on the segment that has been upgraded.  All other segments normal economy class baggage rules apply.

If you have any concerns or need clarification, please email: Ticketingsaa@flysaa.com