South African Airways

1. 下列条款与条件将适用于您（“您”） 为了获得将您所购的南非航空机票从经济舱升级至同一航班的商务舱（“升舱”）的机会而向南非航空公司（“南非航空”）提交的出价（“出价”）。要想出价，您必须持有有效的并且已出票的南非航空经济舱机票，而且相关航班必须是由南非航空运营的精选航班（南非航空对此拥有完全的自由裁量权）。该升舱系统不适用代码共享航班或是由其它航空公司运营的航班。

2. 所有提交出价的乘客在提交自己的出价时，必须已达到其居住国的法定成年年龄。未成年乘客的父母和/或其成年的责任人可以代表未成年乘客获得升舱。您将被视为有权代表所有被指定和列入出价单的人进行出价，而这些人也因此受本条款与条件的制约。

3. 在符合本条款与条件规定的情况下，当您对在南非航空的预订提交出价时，无论该预订是直接在南非航空完成还是间接通过其它途径传递到南非航空，所有在出价中被指定的人都将被视为申请升舱的人选。如果最初的航班预订中有不止一位乘客，那么该升舱申请应分别适用于该预订中的每一位乘客。出价金额将按照该预订中所含乘客的数量相应地倍增。在您提交自己信用卡的详细信息之前，您会看到这个升舱的总金额。您提交出价即构成一个具有严格法律约束力的出价，而南非航空对此有权拒绝或接受。

4. 乘客（们）对每个航班只能提交一个出价，与出价航班相对应的所购机票应为南非航空公司签发的票号以083开头的机票，而且乘客必须使用信用卡出价和支付。

5. 南非航空没有义务接受您的出价，提交出价并不代表您或是任何乘客将一定能够获得升舱。南非航空对是否接受任何出价拥有完全的自由裁量权。

6. 南非航空Step-Up升舱服务不适用以下预订：以兑换机票、免费机票、已经使用里程升舱的机票以及包含婴幼儿的预订。

7. 提交出价即意味着您同意，距离相应航班出发时间只要不少于50小时，您的出价都可以随时被南非航空接受。只要您的出价还未被南非航空接受，您都可以修改或取消您的出价。一旦您的出价被南非航空接受，则您有法律义务支付您最后出价所报的价格，而且您无权放弃升舱，除非本条款与条件另有规定。

8. 如果南非航空取消了原航班并为您安排了其它航班，您对原航班的出价可以转移至新的航班，但必须始终根据商务舱座位的可用情况而定，而且南非航空对此拥有完全的自由裁量权。如果您对原航班的升舱出价已被接受，但因某种原因，更高级别的服务舱位没有足够的座位来满足您的升舱需求，那么您为升舱支付的金额将被退还到您用于支付升舱的信用卡上。

9. 一旦南非航空接受了您的出价，则您将无法对该出价进行退款、存入或交换，除非符合以下条件：

• 您的出价被接受并获升舱的相应航班被取消。
• 您的出价被接受和获升舱的相应航班被取消后，南非航空将您安排到其它航班的原预订舱位。
• 您的出价已被接受并获升舱，但您由于南非航空的某种原因而不能乘坐升级的舱位，包括但不限于因设备更换、连接航班延误而造成您无法享用已升级的舱位，但是不包括由于您自身行为造成的原因。

为避免任何疑问，如果退款获得批准，那么您所支付的升舱金额将被退回您用于支付升舱的信用卡。

10. 获准的退款将以之前收取升舱费用时的币种退还。南非航空支付的退款仅限于南非航空收取的升舱费用，不包括银行的相关收费。

11. 即使您的出价已被接受且获得升舱，您所购初始机票的票价规则仍旧有效和适用，包括但不限于取消政策、变更费以及与飞行常客里程累积相关的规则。

12. 南非航空不能保证会将特定的座位分配给出价被接受且获得升舱的乘客。

13. 您可以携带行李的数量，须根据适用相应航段的条件与限制对每个航段分别决定。

14. 即使您的出价已被接受且获得升舱，您所购初始机票的票价规则仍旧有效和适用，包括但不限于取消政策、变更费以及罚金。南非航空Voyager会员将基于购买初始机票和升舱的金额获得里程累积。乘客获得升舱的特定航段将获得额外的行李额度，如需更多有关行李额度的信息请点击这里。

15. 如果您的出价已被接受，并且您的信用卡已被收取出价的金额，但您没有享受到升舱的待遇，则您有权申请退款。您的申请资料必须包含相关航班的登机牌原件。如果您无法提供相关航班的登机牌原件，南非航空则无任何义务退还您为升舱所支付的金额。

16. 如果您自己取消或错过了您付费升舱的航班，而不是由于南非航空的过失， 南非航空则不会退还这笔升舱费用。

17. 南非航空保留修改及变更本条款与条件的权利，并对此拥有完全的自由裁量权。除以上所述之外，任何对本条款与条件的修改、变更或弃权都对南非航空无约束力，除非是经南非航空授权官员签字的书面文字。提交出价即意味着您接受南非航空Step-Up升舱服务的所有条款与条件。

18. 本条款与条件应连同南非航空的承运条件（请见flysaa.com）进行阅读。

What is the StepUp Upgrade Service?

SAA offers its passengers the opportunity to upgrade from Economy Class to Business Class by submitting a bid to SAA.  SAA will evaluate all bids for that specific flight and inform you within 24 - 3 hours prior to departure whether your offer has been approved or not approved.

Who can make an offer?

• Passengers that hold a valid economy class ticket issued by SAA with a ticket number starting with 083 for a scheduled flight operated by SAA.
• You may submit your StepUp Upgrade offer up to 4 hours prior to departure.

Passengers not eligible for a StepUp Upgrade?

• Flight bookings which are not yet confirmed
• Free Tickets
• Tickets already using miles to upgrade

Which destinations is the StepUp Upgrade applicable for?

The Step Up programme is available on all SAA operated flights with ticket numbers starting with 083.

Can I use the StepUp Upgrade on SAA flights operated by its partner airlines?

The SAA StepUp Upgrade is available for SAA operated flights only, where the ticket issued by SAA starts with 083

How does the StepUp Upgrade Work?

1. Book your flight on flysaa.com or your travel agent.
2. You might receive an invitation email from SAA telling you about the service with a link to submit your offer.  If you go to manage reservation, there will be a link to check whether your flight is eligible and to submit your offer or on the Step Up page, you can check your eligibility by clicking here.
3. Enter your offer
4. Enter your credit card details for general verification, review and confirm your offer
5. You will receive an email which will contain your offer details for each leg of your flight.
6. You may use this confirmation email as a link to cancel or change your offer up to 4 hours prior to departure.
7. From 24 hours prior to departure all offers submitted are reviewed and the available seats in business class will be assigned.  If your offer has been accepted, you receive an email confirmation of your upgrade within 24 - 3 hours prior to departure.  If your offer is not accepted to you receive and email informing you on thus.
8. You may proceed to check-in online for your Business Class seat.

If you booked your flight through a travel agency and the email in the booking is that of the travel agents, the travel agent may submit a bid on your behalf or they may forward the email to you and you may bid for yourself.  Alternatively you may check your eligibility and place your bid by clicking here.

What will happen if I make an offer and it is successful?

You will receive an email 24 – 3 hours prior to departure informing you that your offer was successful.  Your credit card will be charged by the amount you offered and a new ticket will be emailed to you.

What will happen if I make an offer and it is not successful?

You will receive an email 24 - 3 hours prior to departure informing you that your offer was unsuccessful.  Your credit card will not be charged and your original travel ticket remains the same.

Does the SAA StepUp apply on a Roundtrip?

All flight legs/segment where the SAA StepUp Upgrade is available will be listed and you will have the opportunity to make your offer on any or all the legs you choose.  You have to make your offer per leg in your itinerary; some legs in your itinerary might not be eligible.

Will there be additional taxes charged to the upgrade offer?

No, the offer amount includes all taxes.  If there is a special type of tax in a specific country this will be shown to you throughout the offer process and will be charged as an additional amount to the offer.

What happens if I have to cancel or change my flight after I’ve submitted an offer?

You may cancel or change your offer any time prior to departure as long as SAA has not accepted your bid.  If SAA has accepted your offer, you may contact us and we will evaluate if we can move the StepUp Upgrade to your new flight date.

What happens if I have to change or cancel my trip after SAA accepts my offer?

After your offer has been accepted by SAA, the upgrade amount is no longer refundable.

What happens if I cancel my offer by mistake?

You have up to 4 hours prior departure to correct your offer, re-offer or cancel the offer.

How does it work when traveling as a couple of family?

SAA StepUp Upgrade considers all passengers within the booking.

Travelling with a colleague who does not want to use the StepUp Upgrade?

Please contact SAA’s contact centre and ask for the booking to be split, you will receive a new booking reference, once that is done you may submit your individual offer by clicking here.

Can Voyager members redeem their miles for SAA StepUp Upgrade?

No, Voyager members can redeem their miles for upgrade in the same way they currently doing.

Will I earn Voyager miles for the SAA StepUp Upgrade?

Yes, you will earn SAA voyager miles for the upgrade.  You will earn the base miles as per your original ticket plus additional miles for the cabin upgrade bid spent.

Will the SAA StepUp Upgrade change the conditions of your ticket?

No, the same fare rules apply as the original fare purchased including change fees and cancellations penalties.

Can I choose any amount I want to bid?

Yes.   The system has a strength indicator which is a guide to show you the strength of your bid; this does not guarantee the bids success.  The minimum and maximum bid amount set, is a guide on a fair value of the upgrade.

Can I offer different amounts for each of my legs of the upgrade?

Yes, you can offer different amounts for each eligible leg.

If I have an existing offer and want to use a different credit card, how can I change my card information?

You need to cancel your current offer first.  You will be able to submit a new bid using your preferred credit card only after the cancellation of your first offer.

Will I be refunded the amount I bid if the flight I was upgraded on has been cancelled?

If SAA cancels your flight, SAA will try to accommodate you on the next flight in an upgraded cabin.  If SAA is unable to honour the upgrade, then your bid amount will be refunded back to you.

What are the benefits of an Upgrade from Economy Class to Business Class?

• You are entitled to priority check-in and boarding at the airport.
• You have access to SAA’s lounges.
• On-board, enjoy SAA’s 180 degree lie flat beds (on certain destinations), cuisine by award winning South African Chefs and a selection of award winning South African wines.
• On the segment of your flight you have been upgraded to, you are entitled to the business class baggage allowance.  Click here, to see your baggage allowance for your destination.

When one segment of my trip is upgraded, what is my baggage allowance?

Additional baggage allowance applies only on the segment that has been upgraded.  All other segments normal economy class baggage rules apply.

If you have any concerns or need clarification, please email: Ticketingsaa@flysaa.com