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Welcome to FlySAA

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Welcome to FlySAA

Reduced Mobility

Reduced Mobility information

We want to make travel as easy as possible for all passengers with limited mobility. We recommend that you make your travel plans early to enable us to better serve you.

Reservation requirements

For travellers who need mobility assistance, please give us 48 hours notice so that we can do everything possible in order to manage your travel requirements.


It is important that you provide us with detailed information at the time of booking, including:

  • The type of mobility aids with which you are travelling
  • Whether they are collapsible, electric or non-electric
  • Dimensions, in adjusted or disassembled state, and weight
  • If any medical assistance will be required
  • Whether you are travelling alone or with a carer

When you’re ready to make a booking, our reservation desk will gladly assist you: +27 11 978 1111.

Please note: Make sure that the assistance requested in your reservation has been confirmed before you arrive at the airport.

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Conditions that require medical clearance

If your condition is described below, medical clearance from SAA is necessary:


  • Travellers who require an oxygen supply carriage 
  • Travellers who need a stretcher onboard
  • Travellers with a serious sickness or injury 
  • Travellers who suffer from any cardiac or cerebral condition
  • Travellers who have recently been diagnosed with a disease, undergone treatment or surgery
  • Travellers who require upper torso support

If medical clearance is required, your current doctor will need to complete a Medical Information Form (MEDIF). Once completed, it must be faxed to SAA Special Bookings within 10 days of your inteded flight
Fax: +27 11 978 2764
Tel: +2711 978 1331/6219/3184

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At the airport

We request that you check in early to ensure a smooth flight experience:


  • Domestic flights: arrive at least 90 minutes before flight departure.
  • International flights: arrive at least two hours before departure time.

Upon arrival at the airport, please identify your needs at check-in. We will arrange for wheelchair transport from check-in to the boarding gate, and from the aircraft to the arrivals hall at your destination.

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In the air

Our fleet is designed to accommodate the basic needs of our wheelchair passengers. Our aircrafts are equipped with:


  • An onboard wheelchair
  • A wheelchair friendly toilet
  • Seats with movable armrests for easy transfer

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