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Training and Ops Manuals for ARD E
Disclaimer
This page is for the sole use by SAA employees, Operations Service Providers and appointed General Sales Agents globally. It is intended to be a central repository for operations processes, policies and procedures only.
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Customer Services Manual
- Section 1 Organisation and Management
- Section 2 Customer Procedures
- Section 3 Baggage Processing
- Section 4 General
- Section 5 General Conditions of Carriage
Ramp Handling Manual
- Section 1 Organisation and Management
- Section 2 General Information
- Section 3 Aircraft Types and Handling
- Section 4 Ramp Handling Equipment
- Section 5 Ground Handling Procedures
- Section 6 Cargo and Baggage
- Section 7 Load Control and Aircraft Documents
- Section 8 Ramp Safety Procedures
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Baggage Policy Effective 15 Nov 2019
Carrier Imposed Fees Effective 29 Nov 2019
Stations and Agents Credit Card Policy and Procedures
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Bidding for Upgrade
- Procedure
- Frequently Asked Questions
Neighbor Free Flights
- Procedure
- Frequently Asked Questions
Time to Think
- Procedure
- Frequently Asked Questions