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South African Airways (SAA) advises all customers that the global lockdown as a result of the COVID-19 pandemic and our suspension of services has given us the opportunity to concentrate on moving forward our much publicised business rescue process. Amongst other benefits this process aims to produce a right sized, customer centric airline; designed to be lean, technology savvy, digitally native and agile to service all market segments. Whilst the SAA Business Rescue Practitioners (BRPs) are working with the shareholder, the Department of Public Enterprises (DPE) and financiers on the future shape and form of the airline we regret that a temporary suspension of all operations is necessary.

As the world continues to intensify research efforts to find a cure for the virus, economic activity needs to be resumed. South Africa entered level one of the lockdown from 01 October 2020. #SouthAfricaisTravelReady

Although trans-national commercial air travel is permissible under lockdown level one, it is however conditional as many countries battle with fluctuating infection rates. For now this has necessitated that all SAA operated flights (domestic, regional and international) continue to be suspended until end December 2020. 

Although South Africa is travel ready, demand for domestic air travel has been significantly reduced, therefore to avoid over-capacity and to ensure commercial viability SAA has taken the decision to only operate our marketing (SA) flight numbers. We are delighted that the South African Airways code (SA) is available for booking on the domestic route network as our subsidiary low cost carrier Mango continues to operate in level one of lockdown. 

The temporary suspension of operations also means that we would not be reachable to provide support through voice or email channels. You may however continue transacting on our website or contact your nearest travel agent.

You may view the South African Risk Adjusted Strategy by clicking here

Please retain a previously purchased SAA ticket as this would be used as a credit when we are back.To demonstrate our care and commitment to our customers, South African Airways is making flexible changes for You. Read More

Our Customer Service Team is accessible on SAACustomerService@flysaa.com.  

The South African Coronavirus Resource Portal