Frequently Asked Questions

 

1. What is the status of the pilot strike at SAA?

  • We are currently in active negotiations with the South African Airline Pilots Association (SAAPA) and are committed to reaching a fair resolution. We aim to avoid any disruptions to our services and will keep you updated on any developments.

 

2. Will my flight be affected by the potential strike?

  • Currently, we are doing everything possible to maintain seamless operations. If any changes or disruptions occur, we will notify affected passengers as soon as possible. Please ensure your contact details are up to date in your booking.

 

3. What should I do if my flight is cancelled due to the strike?

  • If your flight is cancelled, you will be offered alternative travel options or a full refund. Our customer service team will assist you in rebooking your flight or processing your refund.

 

4. Can I change my flight dates due to the uncertainty of the strike?

  • Yes, we understand the uncertainty may cause concern. You can contact our customer service team to discuss options for changing your flight dates without incurring additional fees.

 

5. How long is the strike expected to last?

  • We are working diligently to resolve the situation as quickly as possible. The duration of the strike is currently uncertain, but we remain committed to keeping our customers informed and minimizing any impact on your travel plans.

 

6. Will SAA provide compensation for disruptions caused by the strike?

  • If your flight is disrupted due to the strike, we will help in rebooking or offering refunds as necessary. We strive to minimize inconvenience to our passengers and appreciate your understanding during this time.

 

7. How can I stay updated on the strike and its impact on flights?

  • You can stay updated by visiting our official website, www.flysaa.com, follow our social media channels, or contacting our customer service team directly. We will provide timely updates on any changes to our flight schedules.

 

8. What measures is SAA taking to resolve the strike?

  • SAA is actively engaging in negotiations with SAAPA to reach a fair and transparent agreement. We are committed to open communication and are doing everything possible to avoid disruption to our services.

 

9. Are other staff members involved in the strike?

  • Currently, the potential strike involves our flight deck crew. We are working to ensure that all other operations continue smoothly.

 

10. Can I still book new flights with SAA during this period?

  • Yes, you can still book flights with SAA. We are confident in our ability to maintain our flight schedule and provide the best possible service to our customers.

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