聯絡我們 – 南非航空公司
South African Airways strives to inspire our customers with African hospitality in every detail, every time. Commitment to our passengers is key to our brand and we strive to get it right, first time, every time. Contact us should you have any customer care related queries.
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Reservations
Email Address: ReservationsJNB@flysaa.com
Or give us a call:
Tel : +27 11 978 1111
Office Hours : Daily, 06h00 to 22h00 (SAST)
Open weekends and South African Public Holidays
Customer Services
Twitter: @flysaa_care
The Care Team of Excellence! We offer you Personalized Customer Support, Attend to all your General Queries ,Travel Info & Great conversations.
Mon - Fri 07:00-19:00 Sat & Sun 07:00-16:00 (SAST)
Email Address: SAAcustomerservice@flysaa.com
Office Hours: Weekdays, 08h00 - 16h30 (SAST)
Closed weekends and South African Public Holidays
Voyager
Email Address :voyager@flysaa.com
Or give us a call:
Tel: +27 11 978 1234
Office Hours: Daily, 07h00 to 21h00 (SAST)
Refunds
Email Address: onlinerefunds@flysaa.com
Office Hours: Weekdays, 08h00 - 16h30 (SAST)
Baggage Service
(Lost/damaged)
Email Address : Baggageservices@flysaa.com
Or give us a call:
Tel: +27 11 978 2888
Office Hours: Daily, 08h00 to 16h30 (SAST)
Cargo
Email Address: SAACargoReservations@flysaa.com
Or give us a call:
Cargo Reservations and Customer Care
Tel: +27 11 978 3366 or +27 11 978 1119
Office Hours: Weekdays, 08h00 to 17h00 (SAST)
Saturdays, Sundays and Public Holidays: 08h00 to 13h00 Call +27 83 419 8672
Website Queries
Email Support: webhelp@flysaa.com
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Accra Reservations Ist Floor Nester Square, Airport City - Accra Ghana Joyceashigbey@flysaa.com 233 302 783676-8 & 233 244 344 583 08h30 - 17h30 ( Mon - Fri ) Customer Service 00233 244 344 583 fb.com/flysaaGhana , @flysaaghana Voyager 233 244 344 583 / 233 302 783676 - 8 Joyceashigbey@flysaa.com Refunds 233 244 344 583 / 233 302 783676 -8 Joyceashigbey@flysaa.com Baggage Services 233 593 823 774 ACC.LOFO@Swissport.com Office # T013 , Terminal 3 Kotoka Int. Airport, Accra 00233 244 344 582 17h00 - 23h00 ( Tues / Thurs & Saturday ) Cargo 233 302 763076 , 233 544 311 505 francis@airghana.com ; peter@airghana.com Saturdays: Closed on public holidays Airport Sales and Ticketing Desk +233 501 482 836 Blantyre Reservations Amaryllis Hotel,2 Laws Road,Blantyre,Malawi sales@smarttravelmalawi.com 002651820629/'002651820991 0800 - 1700 Customer Service 00 265 1 820 629/'00265999493130 Instagram: Smarttravelmalawi sales@smarttravelmalawi.com Voyager 00265 1 820 629 sales@smarttravelmalawi.com Refunds 00 265 1 820 629 sales@smarttravelmalawi.com Baggage Services 00265 1 820629 sales@smarttravelmalawi.com Chileka Airport,Blantyre,Malawi 00265999493130 0800 - 1700 Egypt
Emeco Travel , 2 Talaat Harb street , Tahrir Sq. Downtown, Cairo Egypt Raniasadek@flysaa.com 20 225 795 008 09H00- 16H00 Raniasadek@flysaa.com / maimonier@flysaa.com 20225795008 / 201 006 011 166 Raniasadek@flysaa.com / maimonier@flysaa.com 20225795008 / 201 006 011 166 Raniasadek@flysaa.com / maimonier@flysaa.com Harare
Reservations 7 Falmouth Rd, Alexandra Park, Harare NoreenChisora@flysaa.com 2 638 677 702 702 0800-1630 Customer Service 0027 (0)11 978 2888 I14 Facebook: SAACustomerService@flysaa.com Voyager 2 638 677 702 702 TendaiLioga@flysaa.com Refunds 2 638 677 702 702 HRERefunds@flysaa.com Baggage Services 263 242 575 561 baggage@nhszim.co.zw Robert Gabriel Mugabe International Airport , Harare 2 638 677 702 702 1000-1400 Cargo 263 773 370 843 internationalcargosolutionszw@yahoo.com 0800-1800 Kinshasa Reservations 25 Av de l'Equateur, Immeuble MK TOWER, 1st Floor /Kinshasa-Gombe 00243 853800895 Monday-Friday (08h30/16h30) Customer Service 00243 850191945 https://www.facebook.com/SouthAfricanAirwaysRDC CedrickIzemengia@flysaa.com Refunds 00243 850191345 NdzeGhansibe@flysaa.com Baggage Services 00243 900157654/00243 896196796 N'Djili International Aeoport 00243 907630191 Wed/Fri/Sun (19h00 /00h00) Cargo 00243 818124356 Wed/Fri/Sun (19h00 /00h00) Lagos Reservations 63, Adekunle Fajuyi Street Ikeja GRA, Lagos, Nigeria Reservationslagos@flysaa.com 234 1 2702681-5, 2700712 and 09084999274 8:30am - 4:30pm Customer Service 234 1 2702681-5, 2700712 and 09084999274 Reservationslagos@flysaa.com Voyager 234 1 2702681-5, 2700712 and 09084999274 Reservationslagos@flysaa.com Refunds 234 1 2702681-5, 2700712 and 09084999274 Reservationslagos@flysaa.com Baggage Services 234 1 2711379 and 234 1 4482325 MURTALA MUHAMMED AIRPORT IKEJA, NIGERIA 234 1 4482325 and 234 2711379 2:30pm - 10:30pm Cargo 234 8067312441 and 234 8028389052 sulymanakinwande@flysaa.com 8am - 5pm Lilongwe Reservations Plot No 13/9 Golden Peacock Hotel, City Centre,Lilongwe,Malawi sales@smarttravelmalawi.com 265 1 770307/ 1 772 242 0800 - 1700 Customer Service 00265 1 772 242/'00265999493130 Instagram: Smarttravelmalawi sales@smarttravelmalawi.com Voyager 00265 1 772 242 sales@smarttravelmalawi.com Refunds 00265 1 772 242 sales@smarttravelmalawi.com Baggage Services 00265 1 772 242 sales@smarttravelmalawi.com Kamuzu International Airport,Lilongwe,Malawi 00265 1 700610/'00265999493130 0800 - 1700 Lusaka Reservations plot744 church Hill Road ,southern sun ridgeway hotel Lusaka mildredmusoka@flysaa.com 260211252409 08:30 - 17:00 Mon-Fri Customer Service 260977777224 Refunds SelinaSoko@flysaa.com Baggage Services First Floor KKIA Terminal Two Lusaka 260977777224 09:00-14:00 Daily Cargo 260955777200 Mauritius Reservations The Gardens, Bagatelle Office Park,Moka Mrutosa@flysaa.com 230-2026737/2026787/2026777 Monday to Friday, 08.30-17.00 /Saturday 08.30 to Noon Customer Service +27 (0)11 978 2888 Facebook: Flysaa Mauritius SAACustomerService@flysaa.com Voyager +27 11- 978 1234 Call Centre Voyagerservicerecovery@flysaa.com Refunds 2711-9781786 Onlinerefunds@flysaa.com Baggage Services 230- 6035905 baggageservice@ground2air.mu Sir Seewoosagur Ramgoolam International Apt Plaine Magnien 230 - 6035903 or Duty Manager Cell 54217163 07.00-19h00 Cargo 230-6035909/10/11 Cargo.import@ground2air.mu /Cargo.export@ground2air.mu Monday to Saturday 08.30-16.30 Mozambique Reservations
107, Maguiguana Avenue - Maputo
00258 21601000/03
Mon-Fri: 08H00 -16H00
Customer Service
00258 87 0000 640
Valdemiro.Maundze@Zayavt.co.mz
Voyager
00258 21601000/03
Valdemiro.Maundze@Zayavt.co.mz
Refunds
00258 21601000/08
Baggage Services
Mozambique International Airport
00258 21081636
Mon-Fri: 08H00 -16H00
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United Arab Emirates
Dubai Reservations and Ticketing (City Office)
Tel: +971 (0)4/ 3970 766
Airport Operation Emergency Number +971 (0)50 6578923
Opening hours: Mon - Sat 09:00 - 18:00. Closed on public holidays and Sunday.
Please note there is no Reservation system access at the airport
Abu Dhabi Reservations and Ticketing
Tel: +971 (0)2/ 6780 038
Opening hours: Mon - Sat 09:00 - 18:00. Closed on public holidays and Sunday
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Refunds
Austria
Tel: +49 69 95799988
Belgium
Please contact our office in the Netherlands (information provided below)
Cyprus
Please contact our office in Greece (information provided below)
Czech Republic
GLOBAIR
Tel: +420 234 723 240
Fax: +420 234 723 204
Opening hours: Mon - Fri 09:00 - 17:00
GLOBAIR, s.r.o. GSA for SAA, Jungmannova 750/34, 110 00 Prague 1, Czech Republic
Denmark
Tel +45 787 138 84
FinlandTel +45 787 138 84
FranceAviareps (France)
Tel: +33 153435317
Fax: +33 153437919
Opening hours: Mon - Fri 09:00 - 13:00 and 14:00 - 17:00
South African Airways, c/o Aviareps, 122, avenue des Champs Elysées, 75008 Paris, France
Germany
Tel: +49 69 95799988
GreeceDiscover the World Marketing
Tel: +30 2109600942
Fax: +30 2109600941
Opening hours: Mon - Fri 09:00 - 17:00
South African Airways c/o Discover the World Marketing, 151 Kyprou Ave, 164 51 Argyroupolis, Greece
Hungary
GSA Tensi Aviation Ltd
Tel: +36 1 9991490
Fax: +36 1 9991466
Opening hours: Mon - Fri 09:00 - 17:00
South African Airways c/o GSA Tensi Aviation Ltd., H-1023 Budapest, Komjadi Bela Street 1, Hungary
Israel
Tel: +972-3-7951733
Travel Agent Support | tradesupport1@flysaa.com
Website Queries | webhelp@flysaa.com
or contact our offices in the Middle East
Italy
Aviareps reservations and ticketing
Tel: +39 0243458381
Fax: +39 0243458340
Opening hours: Mon - Fri 09:00 - 17:30. Closed italian national holidays.
Aviareps general enquiries
Tel: +39 02 43458381 / +39 02 43458340
Opening hours: Mon - Fri 09:00 - 17:30. Closed italian national holidays.
South African Airways c/o AVIAREPS AG, Piazza della Repubblica 32, 20124 Milan, Italy
NetherlandsAviareps BV
Tel: +31 206551177
Fax: +31 206230151
Opening hours: Mon - Fri 09:00 - 17:30
Administration office address
Aviareps BV, Capellalaan 121, 2132 JM Hoofddorp, Netherlands
Norway
Tel +45 787 138 84
Poland
DTL Sp. z o.o.
Tel: +48 224553824
Fax: +48 224553827
Opening hours: Mon - Fri 09:00 - 17:00
South African Airways c/o DTL Sp. z o.o., 16/4 Tamka Str, 00-349 Warsaw, Poland
PortugalATR
Tel: +351 217618991
South African Airways c/o ATR, Av. D. João II, Lote 1.16.1 – 8º andar, Edifício ES Viagens, 1990-083 Lisbon, Portugal
RussiaAviareps
Tel: +7 495 937 59 53
Fax: +7 495 937 59 51
Opening hours: Mon - Fri 09:00 - 18:00.
South African Airways c/o Aviareps AG, Olympiysky prospect, 14, BC “Diamond Hall”, 129 090 Moscow, Russia
SpainEUROINDICO, S.L.
Tel: +34 912960420
Fax: +34 912960416
southafricanairwaysmadrid@flysaa.com
Opening hours: Mon - Fri 09:00 - 18:00
South African Airways c/o EUROINDICO, S.L., Via Dos Castillas 9C, Portal 2, 3º B, 28224 Pozuelo de Alarcón, Spain
Sweden
Tel +45 787 138 84
SwitzerlandTel: +49 69 95799988
Turkey
Aviareps
Tel: +90 2122974851
Fax: +90 2122974854
Opening hours: Mon - Fri 09:00 - 18:00.
South African Airways c/o Aviareps , Miralay Sefikbey Sokak 9/5 Gümüssuyu, 34437 Taksim, Istanbul, Turkey
Ukraine
Aviareps
Tel: +38 0444906501
Fax: +38 0444965989
Opening hours: Mon - Fri 09:30 - 17:30.
South African Airways c/o AVIAREPS AG, 9/2, Chervonoarmijska, of.4, 01004, Ukraine, Kyiv
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Argentina
Tickets, Reservations & Voyager
E-mail SAABrazil@flysaa.com
Australia
General Enquiries
Sydney: +61 02 9286 8960 Mon - Fri 09:00 - 17:00 Sydney local time.
Perth: +61 08 9216 2200 Mon - Fri 09:00 - 17:00 Perth local time.
Opening hours: Mon - Fri 09:00 - 17:00 excluding public holidays.
Perth International Airport
Opening hours: Tue - Fri 08:30 - 16:00 and Sat - Sun 08:30 - 14:30
Baggage service numbers:
+61 8 9270 9533 / 9433.
Lost property: perops@flysaa.com
Cargo: +61 8 9475 6250
Administration office address
South African Airways, Level 7 , 7th Floor, 68 St Georges Terrace, Perth W.A, 6000, Australia
Bahrain
Please contact our office in Dubai.
Belgium
Please contact our office in the Netherlands (information provided below)
Brazil
E-mail: SAABrazil@flysaa.com
Cambodia
East Sea Travel and Air Service (Phnom Penh City)
Tel: +855 23 22 11 35/22 13 34/ 22 11 34
Opening hours: Mon - Fri 08:00 - 12:00 and 13:30 - 17:00, Sat 08:00 - 12:00. Closed on Sunday and public holidays.
Room 124 Phnom Penh Center Block A, Coner Sihanouk (274) and Sothearos (3) Tonle Bassac, Chamkamon, Phnom Penh, Cambodia.
Cape Verde
Amílcar Cabral International Airport
Tel: +238 241 1358 or +238 241 1788
Fax: +238 241 1093
Opening hours: Mon - Fri 08:00 - 15:00
Aeroporto Int Amilcar, Cabral, Cp 44 Ilha Do Sal, Cape Verde
Chile
Tel: 56 2 376 9040
Opening hours: Mon - Fri 09:00 - 18:00
SPACE, Avenida Nueva Providencia 1881 of. 713, Providencia, Santiago, Chile
China
Beijing BEALL Business Consulting Services Ltd.
Beijing Office
Tel: +86 10 6502 6789
Fax: +86 10 6595 0029
Opening hours: Mon - Fri 09:00 - 18:00. Closed on Saturday, Sunday and public holidays.
Room 1701, Richen International Center, No. 13 Nong Zhan Guan Nan Lu, Chaoyang District, Beijing 100125, China.
Shanghai Office
Tel: +86 21 6362 1461
Fax: +86 21 6340 4380
Opening hours: Mon - Fri 09:00 - 17:30. Closed on Saturday, Sunday and public holidays.
Room 1101, ZRT Tower, No.20, Lane 1228, Jiangchang Road- Shanghai- P.R.China
Guangzhou Office
Tel: +86 20 8332 0062
Fax: +86 20 8333 0322
Opening hours: Mon - Fri 09:00 - 17:30. Closed on Saturday, Sunday and public holidays.
Room04-05, 31/F,Metro Plaza,183 Tian He Bei Road, Guangzhou, PR China 510630.
Columbia
Please contact our office in Brazil (information provided above)
Hong Kong
General Enquiries
Tel: +61 1 300 435 972
Fax: +61 8 9216 2223
Opening hours: Mon - Fri 09:00 - 17:00
India
Reservations & Ticketing (Mumbai)
Tel: +91 22 62376222
Opening hours: Mon - Fri 09:30 - 17:30. Closed on declared public holidays and weekends.
South African Airways c/o Interglobe Air Transport, 1st Floor, 11 Jolly Maker Chambers II, Nariman Point, Mumbai - 400 020, India.
Sales office (Bangalore)
Contact person: Percy Soans
Email: renauld.soans@interGlobe.com
Sales office (Hyderbad)
Contact person: Imran Mohammed
Email: imran.mohammed@interglobe.com
Sales office (Chennai)
Contact person: P Munuswamy
Email: p.munuswamy@interglobe.com
Sales office (Kolkata)
Contact person: Rumella Dutta
Email: Rumela.Dutta@interglobe.com
Sales office (New Delhi)
Contact person: Ashish Saran
Email: Ashish.Saran@interglobe.com
Sales office (Ahmedabad)
Contact person: Nikunj Vakil
Email: Nikunj.Vakil@interGlobe.comIndonesia
PT. AVS Indonesia
Tel: 62 21 290 79787
Fax: 62 21 290 79810
Email: Sales-oal@aviationindonesia.com and reservation@aviationindonesia.com
Opening hours: Mon – Fri 08:30 – 17:30. Closed on Saturday, Sunday and public holidays.
Administration office address
27th Floor, Unit C - ALLIANZ TOWER
Jl. HR Rasuna Said Superblok 2
Kawasan Kuningan Persada
Jakarta Selatan 12980
Indonesia.Israel
GSA Open Sky
Tel: +97 237951344
Fax: +97 237951339
Opening hours: Sun - Thu 09:00 - 17:00
South African Airways, 2nd Floor Migdalot building, 25 Ben Yehuda st., Tel Aviv, 61260, Israel
Japan
General Enquiries
Tel: +61 1 300 435 972
Fax: +61 8 9216 2223
Opening hours: Mon - Fri 09:00 - 17:00
Jordan
Please contact our office in Dubai.
Kingdom of Saudi Arabia
Mosaid travel and Tourism services
Tel: +966 2 682 0710
Fax: +966 2 682 6264
Opening hours: Sat - Thu 09:00 - 13:30 and 17:00 - 21:00.
South African Airways c/o GSA Mosaid Travel and Tourism Services, Hamad Aljasir street, District Alrowdah, Jeddah, Kingdom of Saudi Arabia
Kuwait
Please contact our office in Dubai.
Lebanon
Please contact our office in Dubai.
Malaysia
Pacific World travel (Kuala Lumpa)
Tel : 603 2141 7456 or 603 2141 3899
Fax : 603 2148 1357
Email: kultosa@pacificworld.travel
Opening hours: Mon - Fri 09:00 - 17:00 and Sat 09:00 - 13:00. Closed on Sunday and public holidays
Level 9, Lion Office Tower, No. 1, Jalan Nagasari (Off Jalan Raja Chulan), 50200 Kuala Lumpur, Malaysia
Pacific World travel (Penang)
Tel: 604-229 3754
Fax: 604-229 2644
Email: pwtpen@pacificworld.travel
South African Airways, c/o GSA : Pacific world travel SDN BHD, Unit 118, 1st Floor, Penang Plaza, 126 Jalan Burmah, 10050 Penang Malaysia.
Pacific World travel (Kota Kinabalu)
Tel: 608-848 4730
Fax: 608-848 4740
Email:pwtbki@pacificworld.travel
Opening hours: Mon - Fri 09:00 - 17:00. Closed on Saturday, Sunday and public holidays.
Suite M1-03a,Mezzanine floor, Menara Maa, no 6, Lorong Api-Api Satu., 88000 Kota Kinabalu, Sabah, Malaysia.
Mexico
Please contact our office in The United States (information provided below)
New Zealand
Reservations
Tel: +64 9 977 2237
Fax: +64 9 977 2212
Opening hours: Mon - Fri 09:00 - 17:00
Administration office address
South African Airways, Level 6, 52 Swanson Street, Auckland, New Zealand
Cargo
Tel: +64 9 308 3356
Fax: +64 9 308 3388
Opening hours: Mon - Fri 09:30 - 17:30
Oman
Majan Travels
Tel: +968 24765029
Fax: +968 24765005
Opening hours: Sat - Wed 08:30 - 17:30 and Thu 08:30 - 14:00
South African Airways c/o Majan Travels, P.O. Box 488, Ruwi, Postal Code 112, Sultanate of Oman
Peru
Please contact our office in Brasil (information provided above)
Phillipines
Aerotel Ltd. Corp
Tel: +63 2 884 8129
Fax: + 63 2 856 1315 or + 63 2 856 1382
Opening hours: Mon - Fri 08:30 - 17:30. Closed on Saturday, Sunday and public holidays.
South African Airways c/o Aerotel Ltd. Corp., 10/F., Rufino Pacific Tower, 6784 Ayala Avenue, Makati City 1226, Philippines.
Qatar
Please contact our office in Dubai.
Singapore
Aviation Services (GSA) Pte LTD
Tel: +65 622 7 7911
Fax: +65 6221 8810
Opening hours: Mon - Fri 09:00 - 17:30. Closed on Saturday, Sunday and public holidays.
400 Orchard Road, #24-08 Orchard Towers, Singapore 238875
MartinMahtaniSuresh@flysaa.com
martin@aviationservices.com.sg
daniah@aviationservices.com.sg
Cargo
Tel: +65 6543 2290
Fax: +65 6543 2296
Opening hours: Mon - Fri 09:00 - 17:30 and Sat 09:00 - 13:00. Closed on Sunday and public holidays
South African Airways Cargo, Room 234-236, 2nd Storey, SATS Airfrieght Terminal, 105 Airport Cargo Road, Singapore 819462
South Korea
Han Young Air Agencies Ltd
Tel: 82 2775 4697
Fax: 82 2778 6128
Opening hours: Mon - Fri 09:00 - 18:00. Closed on Saturday, Sunday and public holidays.
16/F., Soonwha Building, 5-2 Soonwha-Dong Chung-Ku, Seoul, South Korea 100-700.
Sri Lanka
GSA
Tel: +94 1 430707/94
fax: +94 1 445288
South African Airways c/o GSA, Worldlink Air Service Pty. Ltd., M7 Galandri Hotel, 64 Lotus RD, Colombo, Sri Lanka
Taiwan
General Enquiries
Tel: +61 1 300 435 972
Fax: +61 8 9216 2223
Opening hours: Mon - Fri 09:00 - 17:00
Thailand
Reservations and ticketing, general enquiries and cargo
Tel: +66 2 635 1413 or +66 2 635 1414
Fax: +66 2 635 1421
Opening hours: Mon - Fri 08:30 - 12:00 and 13:00 - 17:30. Closed on Saturday, Sunday and public holidays.
South African Airways, 20th Floor, Vorawat Building, 849 Silom Road, Bangkok, 10500
Vietnam
East Sea Travel and Air Service (Hanoi)
Tel: +84 4 3562 7326
Fax: +84 4 3562 7331
Opening hours : Mon - Fri 08:00 -17:30, Sat : 8:30-12:00
Room 603, Thang Long Ford Building, 105 Lang Ha Street, Hanoi, Vietnam
East Sea Travel and Air Service (Ho Chi Minh City)
Tel: +84 8 730 78999
Fax: +84 8 730 61518
Opening hours : Mon - Fri 08:00 -17:30, Sat : 8:30-12:00
Room 202, Saigon Riverside Office Center, 2A-4A Ton Duc Thang Sreet, District 1, Ho Chi Minh City, Vietnam
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United States and Canada
Reservations:
Tel: 1-870-617-8342 United States
calls charged at local rate
Tel: 1-902-612-2438 Canada
calls charged at local rate
Group Reservations:
Email: Groupsales@flysaa.com
Refunds:
Email: OnlineRefunds@flysaa.com
Voyager:
Email: voyagerservicerecovery@flysaa.com
Customer Care:
Email: SAAUSQueries@flysaa.com
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United Kingdom
+44 122 401 5059
calls charged at local rate
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Our Global Contact Centre operating times are from 06h00 am to 01h00 am (South Africa Standard Time), Monday to Sunday
South Africa and Africa
+27 11 978 1111
United States
+1 870 617 8342
calls charged at local rate
Canada
+1 902 612 2438
calls charged at local rate
United Kingdom
+44 122 401 5059
calls charged at local rate
Scandinavia
+45 787 138 84
calls charged at local rate
Germany
+49 699 579 9988
calls charged at local rate