South African Airways strives to inspire our customers with African hospitality in every detail, every time. Commitment to our passengers is key to our brand and we strive to get it right, first time, every time. Contact us should you have any customer care related queries.

  • Reservations

    Email Address: ReservationsJNB@flysaa.com

    Or give us a call:

    Tel : +27 11 978 1111

    Office Hours : Daily, 06h00 to 22h00 (SAST)

    Open weekends and South African Public Holidays

    Customer Services

    Twitter: @flysaa_care

    The Care Team of Excellence! We offer you Personalized Customer Support, Attend to all your General Queries ,Travel Info & Great conversations.

     Mon - Fri 07:00-19:00 Sat & Sun 07:00-16:00 (SAST)

    Email Address: SAAcustomerservice@flysaa.com

    Office Hours: Weekdays, 08h00 - 16h30 (SAST)

    Closed weekends and South African Public Holidays

    Voyager

    Email Address :voyager@flysaa.com

    Or give us a call:

    Tel: +27 11 978 1234

    Office Hours: Daily, 07h00 to 21h00 (SAST)

    Refunds

    Email Address: onlinerefunds@flysaa.com

    Office Hours: Weekdays, 08h00 - 16h30 (SAST)

    Baggage Service

    (Lost/damaged)

    Email Address : Baggageservices@flysaa.com

    Or give us a call:

    Tel: +27 11 978 2888

    Office Hours: Daily, 08h00 to 16h30 (SAST)

    Cargo

    Email Address: SAACargoReservations@flysaa.com

    Or give us a call:

    Cargo Reservations and Customer Care

    Tel: +27 11 978 3366 or +27 11 978 1119

    Office Hours: Weekdays, 08h00 to 17h00 (SAST)

    Saturdays, Sundays and Public Holidays: 08h00 to 13h00  Call +27 83 419 8672

    Website Queries

    Email Support: webhelp@flysaa.com

  • Cote D'Ivoire

    General enquiries

    GSA

    Tel: +225 20 30 10 20 or +225 20 30 10 22

    Cell: +225 58 00 99 99

    Fax: +225 20 21 85 33

    South African Airways c/o General Sales Agent(GSA), Immeuble Aniaman, Av.Lamblin RDC, Plateau, Abidjan, Cote D'Ivoire.

    Opening hours: Mon - Fri 08:00 - 17:00 and Sat 09:30 - 12:00

    F.H.B. International Airport

    Tel: +225 21 58 66 30

    Fax: +225 21 58 66 30

    South African Airways, F.H.B. International Airport, 1st Floor, Abidjan

    Democratic Republic of Congo

    In Kinshasa

    16 Avenue, Lukusa

    Immeuble Le Palmier -Gombe Kinshasa.

    Tel. +243 853 800 895, 

                      850 191 345

    BibiKibonge@flysaa.com

    SergeYemba@flysaa.com

    ChantalSeraho@flysaa.com

    Egypt

    General enquiries

    Tel: +202 257 95008

    Fax: +202 257 44212

    South African Airways, Talaat Harb Street, Tahir Sq, Cairo, Egypt

    Opening hours: Daily 09:00 - 17:00

    Ethiopia

    Century Travel Services

    Cell: +251 (0) 91 151 0961

    Tel: +251 (0) 11 5 537880/537881

    Fax: +251 (0) 11 5534849

    South African Airways c/o Century Travel Services, Bole Road Opposite Sunshine Building, Kirkos Sub City Kebele 20, House No. 506/h, P.O.Box 8449, Addis Ababa, Ethiopia

    Opening hours: Mon - Fri 08:30 - 12:30 and 14:00 - 17:30. Sat 08:30 - 12:30.

    Ghana

    Reservations

    Tel: +233 (0)30 278 3676/7/8

    General enquiries

    Tel: +233 (0)30 278 3558

    Tel: +233 (0)30 278 3560

    Fax: +233 (0)30 278 3561

    Finance

    Tel: +233 (0)30 278 3559

    Airport

    Tel: +233 (0)30 276 9200

    Fax: +233 (0) 30 277 0319

    Opening hours: Mon - Fri 08:30 - 18:00 and Sat 09:00 - 13:00.

    Administration office address

    1st Floor, Millenium Heights Building, Plot 10, Airport Commercial Area, P.O. Box CT 2158, Cantonments Accra, Ghana

    Kenya

    South African Airways, Enternational Life House, Mezzanine floor, Mama Ngina St, Nairobi, Kenya

    Town Office

    Tel +254 20 665 5000 (Reservations option 1, Sales & Marketing option 2, Finance option 3, Switchboard option 0)

    Cell: +254 722 200007 

    Airport Office

    JKIA Terminal 1C, International Departures 

    Tel +254 20 682 7313 

    Fax: +254 711827857/8 or +254 7220692993 

    Official working hours:

    MON to FRI: 0830AM TO 0500PM
    PUBLIC HOLIDAYS : CLOSED 
    SAT: 0900AM TO 0100PM 
    SUNDAY :CLOSED 

    Cargo handled by Flowerwings

    JKIA, 03rd Freight Lane, Airport Trade Center 03rd Floor

    Tel:+254 20 682 2730 or +254 20 6822778 or +254 20 6822782 or +254 722 203111 or +254 7340343444

    Malawi

    Chileka Airport

    Tel: +265 1 820 617 or +265 1 820 627 or +265 1 820 629 or +265 1 820 991

    Fax: 265 1 820 027

    South African Airways, Chileka Airport, Nico House, Steward Str., Blantyre

    Opening hours: Mon - Fri 08:00 - 12:00 and 13:30 - 17:00

    Kamuzu International Airport

    Tel: +265 1 772 242

    Fax: +265 1 771 037

    South African Airways, Kamuzu Int. Apt., Lilongwe

    Opening hours: Mon - Fri 08:00 - 12:00 and 13:30 - 17:00

    Mauritius

    Reservations and Ticketing

    Tel: +230 202 6737

    Opening hours: Mon – Fri 08:30 – 16:15 and Sat 08:30 – 12:00.  Closed public holidays.

    General enquiries

    Tel: +230 202 6737
    Fax: +230 468 8886

    Opening hours: Mon – Fri 08:30 – 16:15.  Closed on public holidays.

    Administration and GSA office address

    SAA Town Office: 2, Gardens of Bagatelle, Bagatelle Office Park, Mauritius.

    GSA

    Tel: +230 202 6655

    SSR International Airport

    Tel: +230 637 3312
    Fax: +230 637 3312

    SAA Airport (Ground Handling), SSR International Airport, Plaine Magnien, Mauritius

    Mozambique

    Town office contacts:
    Reservations and ticketing office

    Tel: 09258 214 88970/3

           09258 844 889700

           09258 878 382472

    Opening hours: Monday –Friday //08h00-16h30
     

    Airport contacts:
    Reservations and ticketing office

    Tel: 09258 214 65625
          09258 844 889710
    Opening hours: 05h30-17h00

    Operations
    Tel: 09258 214 656200
    Opening hours: 05h30-21h00

    Namibia
    Windhoek

    Tel: +264 61 273340/50

    Fax: +264 61 235200

    Opening hours: Mon – Fri 08:00-16h30 Sat 08:00 - 12:00

    South African Airways Town Office, Erf 1018 Bismarck, Corner List and Bismarck Street, Windhoek,Namibia.

    Nigeria
    Town Office
    Reservations
    Tel: +234 12702681-4
     Direct line +234 1 2700713
     Email: ReservationsLagos@flysaa.com
     Groups Email: lagosgroups@flysaa.com
             
    Finance
    Tel   +234 1 2702685 Ext 118, 127,129
    Direct Line +234 1 2700714
    Opening Hours:   8.30am-4.30pm, Mon-Fri  
    Address: 13th Floor Church gate Tower 2, Church gate Street, Victoria Island Lagos. 
                                
     Airport Office
    Tel +234 1 4482325/ 2711379
    Opening Hours: 2.30pm-10.30pm Daily 
     Address: Room 2032, 2ND Floor, Murtala Muhammed International Airport, Lagos

         

    Tanzania
    General enquiries

    Tel: + 255 22 2117045 – 7

    Cell: +255 717 722 722

    Fax: +255 22 2110205

    info@flysaatz.com

    darcto@flysaa.com

    Opening hours: Mon - Fri 08:30 - 16:30 and Sat 08:30 - 12:30.

    South African Airways, Raha Towers Building, Cnr Bibititi and Maktaba Streets

    Airport office

    Tel: +255 22 2844288

    Cell: +255 713 326 308

    Zambia

    General enquiries

    Tel: +260 211 254350 or +260 211 252408

    Cell: +260 975 910165

    Fax: +260 211 254064

    Opening hours: Mon - Fri 08:30 - 16:30 and Sat 09:00 - 11:30. Closed public holidays.

    Kenneth Kaunda International (Lusaka Airport)

    Main concourse area: Tel: +260 211 271101 / +260 211 271031

    Baggage line: +260 977 777224

    Airport manager: +260 977 777224

    Opening hours: Mon - Fri 06:00 - 20:00 including public holidays.

    Simon Mwansa Kapwepwe (Ndola Int’l Airport)

    Cell: +260 973096097

    Tel: +260 212 620029

    Opening hours: Mon - Fri 09:00 - 16:30, Sundays and public holidays 10:00 - 16:30

    Harry Mwaanga Nkumbula (Livingstone Airport)

    Main airport tel: +260 213 323031 / +260 213 323033

    Fax: +260 213 32034

    Airport manager: +260 977789544

    Mon - Fri 09:00 – 16:30, weekends and public holidays 10:00 - 15:00

    Zimbabwe

    Harare Town Office

    Tel: +263 8677 702 702

    Office hours : Daily, 08:00 to 17:00 (open through lunch)

    Closed weekends and Zimbabwean Public Holidays

    South African Airways, 28 Downie Avenue, Belgravia ,Harare

    Harare Airport International Airport

    Tel: +263 8677 702 702

    Office hours: Weekdays, 06:00 to 19:30

    Open weekends and Zimbabwean Public Holidays

    South African Airways, Harare International Airport

    Victoria Falls International Airport

    Tel: +263 8677 702 702

    Office hours: Daily, 08:30 to 14:30

    Open weekends and Zimbabwe Public Holidays

    South African Airways, Victoria Falls International Airport

    Cargo Office

    Tel : +263 4 575 439

    Office hours: Weekdays, 08:00 to 17:00

    Closed weekends and Zimbabwe Public Holidays

    South African Airways Cargo, Area 5 Cargo Village, Harare International Airport.

  • Austria

    euhelp@flysaa.com

    Tel: +49 69 95799988

    Belgium

    Please contact our office in the Netherlands (information provided below)

    Cyprus

    Please contact our office in Greece (information provided below)

    Czech Republic

    GLOBAIR

    Tel: +420 234 723 240

    Fax: +420 234 723 204

    Opening hours: Mon - Fri 09:00 - 17:00

    GLOBAIR, s.r.o. GSA for SAA, Jungmannova 750/34, 110 00 Prague 1, Czech Republic

    Denmark

    euhelp@flysaa.com

    Tel +45 787 138 84


    Finland

    euhelp@flysaa.com

    Tel +45 787 138 84


    France

    Aviareps (France)

    Tel: +33 153435317

    Fax: +33 153437919

    SAA.france@aviareps.com

    Opening hours: Mon - Fri 09:00 - 13:00 and 14:00 - 17:00

    South African Airways, c/o Aviareps, 122, avenue des Champs Elysées, 75008 Paris, France

    Germany

    euhelp@flysaa.com

    Tel: +49 69 95799988


    Greece

    Discover the World Marketing

    Tel: +30 2109600942

    Fax: +30 2109600941

    info@discovertheworld.gr

    Opening hours: Mon - Fri 09:00 - 17:00

    South African Airways c/o Discover the World Marketing, 151 Kyprou Ave, 164 51 Argyroupolis, Greece

     

    Hungary

    GSA Tensi Aviation Ltd

    Tel: +36 1 9991490

    Fax: +36 1 9991466

    flysaa@tensi.hu

    Opening hours: Mon - Fri 09:00 - 17:00

    South African Airways c/o GSA Tensi Aviation Ltd., H-1023 Budapest, Komjadi Bela Street 1, Hungary

    Israel

    GSA Open Sky

    Tel: +97 237951344

    Fax: +97 237951339

    saaisrael@flysaa.com

    Opening hours: Sun - Thu 09:00 - 17:00

    South African Airways, 2nd Floor Migdalot building, 25 Ben Yehuda st., Tel Aviv, 61260, Israel

    Italy

    Aviareps reservations and ticketing

    Tel: +39 0243458381

    Fax: +39 0243458340

    SalesSAA.Italy@aviareps.com

    Opening hours: Mon - Fri 09:00 - 17:30. Closed italian national holidays.

    Aviareps general enquiries

    Tel: +39 02 43458381 / +39 02 43458340

    SalesSAA.Italy@aviareps.com

    Opening hours: Mon - Fri 09:00 - 17:30. Closed italian national holidays.

    South African Airways c/o AVIAREPS AG, Piazza della Repubblica 32, 20124 Milan, Italy


    Netherlands

    Aviareps BV

    Tel: +31 206551177

    Fax: +31 206230151

    saa.ams@aviareps.com

    Opening hours: Mon - Fri 09:00 - 17:30

    Administration office address

    Aviareps BV, Capellalaan 121, 2132 JM Hoofddorp, Netherlands

     

    Norway

    euhelp@flysaa.com

    Tel +45 787 138 84

     

    Poland

    DTL Sp. z o.o.

    Tel: +48 224553824

    Fax: +48 224553827

    saa@dtl.waw.pl

    Opening hours: Mon - Fri 09:00 - 17:00

    South African Airways c/o DTL Sp. z o.o., 16/4 Tamka Str, 00-349 Warsaw, Poland


    Portugal

    ATR

    Tel: +351 217618991

    saa@atr.co.pt

    South African Airways c/o ATR, Av. D. João II, Lote 1.16.1 – 8º andar, Edifício ES Viagens, 1990-083 Lisbon, Portugal


    Russia

    Aviareps

    Tel: +7 495 937 59 53

    Fax: +7 495 937 59 51

    SAA@aviareps.com

    Opening hours: Mon - Fri 09:00 - 18:00.

    South African Airways c/o Aviareps AG, Olympiysky prospect, 14, BC “Diamond Hall”, 129 090 Moscow, Russia


    Spain

    EUROINDICO, S.L.

    Tel: +34 912960420

    Fax: +34 912960416

    southafricanairwaysmadrid@flysaa.com

    Opening hours: Mon - Fri 09:00 - 18:00

    South African Airways c/o EUROINDICO, S.L., Via Dos Castillas 9C, Portal 2, 3º B, 28224 Pozuelo de Alarcón, Spain

     

     

     

    Sweden

    euhelp@flysaa.com

    Tel +45 787 138 84


    Switzerland

    euhelp@flysaa.com

    Tel: +49 69 95799988

     

    Turkey

    Aviareps

    Tel: +90 2122974851

    Fax: +90 2122974854

    Opening hours: Mon - Fri 09:00 - 18:00.

    South African Airways c/o Aviareps , Miralay Sefikbey Sokak 9/5 Gümüssuyu, 34437 Taksim, Istanbul, Turkey

     

    Ukraine

    Aviareps

    Tel: +38 0444906501

    Fax: +38 0444965989

    Opening hours: Mon - Fri 09:30 - 17:30.

    South African Airways c/o AVIAREPS AG, 9/2, Chervonoarmijska, of.4, 01004, Ukraine, Kyiv

  • Argentina

    Tickets, Reservations & Voyager

    E-mail SAABrazil@flysaa.com

    Australia

    General Enquiries

    Sydney: +61 02 9286 8960 Mon - Fri 09:00 - 17:00 Sydney local time.

    Perth: +61 08 9216 2200 Mon - Fri 09:00 - 17:00 Perth local time.

    SAAAustralia@flysaa.com

    Opening hours: Mon - Fri 09:00 - 17:00 excluding public holidays.

    Perth International Airport

    Opening hours: Tue - Fri 08:30 - 16:00 and Sat - Sun 08:30 - 14:30

    Baggage service numbers:

    +61 8 9270 9533 / 9433.

    Lost property: perops@flysaa.com 

    Cargo: +61 8 9475 6250

    Administration office address

    South African Airways, Level 7 , 7th Floor, 68 St Georges Terrace, Perth W.A, 6000, Australia

    Bahrain

    Please contact our office in Dubai.

    Belgium

    Please contact our office in the Netherlands (information provided below)

    Brazil

    E-mail: SAABrazil@flysaa.com

    Cambodia

    East Sea Travel and Air Service (Phnom Penh City)

    Tel: +855 23 22 11 35/22 13 34/ 22 11 34

    Opening hours: Mon - Fri 08:00 - 12:00 and 13:30 - 17:00, Sat 08:00 - 12:00. Closed on Sunday and public holidays.

    Room 124 Phnom Penh Center Block A, Coner Sihanouk (274) and Sothearos (3) Tonle Bassac, Chamkamon, Phnom Penh, Cambodia.

    Cape Verde

    Amílcar Cabral International Airport

    Tel: +238 241 1358 or +238 241 1788

    Fax: +238 241 1093

    saasal2@cvtelecom.cv

    Opening hours: Mon - Fri 08:00 - 15:00

    Aeroporto Int Amilcar, Cabral, Cp 44 Ilha Do Sal, Cape Verde

    Chile

    Tel: 56 2 376 9040

    afrugone@spacechile.com

    Opening hours: Mon - Fri 09:00 - 18:00

    SPACE, Avenida Nueva Providencia 1881 of. 713, Providencia, Santiago, Chile

    China

    Beijing BEALL Business Consulting Services Ltd.

    Beijing Office

    Tel: +86 10 6502 6789

    Fax: +86 10 6595 0029

    Opening hours: Mon - Fri 09:00 - 18:00. Closed on Saturday, Sunday and public holidays.

    Room 1701, Richen International Center, No. 13 Nong Zhan Guan Nan Lu, Chaoyang District, Beijing 100125, China.

    Shanghai Office

    Tel: +86 21 6362 1461

    Fax: +86 21 6340 4380

    Opening hours: Mon - Fri 09:00 - 17:30. Closed on Saturday, Sunday and public holidays.

    Room 1101, ZRT Tower, No.20, Lane 1228, Jiangchang Road- Shanghai- P.R.China

    Guangzhou Office

    Tel: +86 20 8332 0062

    Fax: +86 20 8333 0322

    Opening hours: Mon - Fri 09:00 - 17:30. Closed on Saturday, Sunday and public holidays.

    Room04-05, 31/F,Metro Plaza,183 Tian He Bei  Road, Guangzhou, PR China 510630.

    Columbia

    Please contact our office in Brazil (information provided above)

    Hong Kong

    General Enquiries

    Tel: +61 1 300 435 972

    Fax: +61 8 9216 2223

    SAAAustralia@flysaa.com

    Opening hours: Mon - Fri 09:00 - 17:00

    India

    Reservations & Ticketing (Mumbai)

    Tel: +91 22 62376222

    BomRes@flysaa.com

    Opening hours: Mon - Fri 09:30 - 17:30. Closed on declared public holidays and weekends.

    South African Airways c/o Interglobe Air Transport, 1st Floor, 11 Jolly Maker Chambers II, Nariman Point, Mumbai - 400 020, India.

    Sales office (Bangalore)

    Contact person: Percy Soans

    Email: renauld.soans@interGlobe.com

    Sales office (Hyderbad)

    Contact person: Imran Mohammed

    Email: imran.mohammed@interglobe.com

    Sales office (Chennai)

    Contact person: P Munuswamy

    Email: p.munuswamy@interglobe.com

    Sales office (Kolkata)

    Contact person: Rumella Dutta

    Email: Rumela.Dutta@interglobe.com

    Sales office (New Delhi)

    Contact person: Ashish Saran

    Email: Ashish.Saran@interglobe.com

    Sales office (Ahmedabad)

    Contact person: Nikunj Vakil
     
    Email: Nikunj.Vakil@interGlobe.com

    Indonesia

    PT. AVS Indonesia

    Tel: 62 21 290 79787

    Fax: 62 21 290 79810

    Email: Sales-oal@aviationindonesia.com and reservation@aviationindonesia.com

    Opening hours: Mon – Fri 08:30 – 17:30. Closed on Saturday, Sunday and public holidays.

    Administration office address

    27th Floor, Unit C - ALLIANZ TOWER
    Jl. HR Rasuna Said Superblok 2
    Kawasan Kuningan Persada
    Jakarta Selatan 12980
    Indonesia.

    Israel

    GSA Open Sky

    Tel: +97 237951344

    Fax: +97 237951339

    saaisrael@flysaa.com

    Opening hours: Sun - Thu 09:00 - 17:00

    South African Airways, 2nd Floor Migdalot building, 25 Ben Yehuda st., Tel Aviv, 61260, Israel

    Japan

    General Enquiries

    Tel: +61 1 300 435 972

    Fax: +61 8 9216 2223

    SAAAustralia@flysaa.com

    Opening hours: Mon - Fri 09:00 - 17:00

    Jordan

    Please contact our office in Dubai.

    Kingdom of Saudi Arabia

    Mosaid travel and Tourism services

    Tel: +966 2 682 0710

    Fax: +966 2 682 6264

    Opening hours: Sat - Thu 09:00 - 13:30 and 17:00 - 21:00.

    South African Airways c/o GSA Mosaid Travel and Tourism Services, Hamad Aljasir street, District Alrowdah, Jeddah, Kingdom of Saudi Arabia

    Kuwait

    Please contact our office in Dubai.

    Lebanon

    Please contact our office in Dubai.

    Malaysia

    Pacific World travel (Kuala Lumpa)

    Tel : 603 2141 7456 or 603 2141 3899

    Fax : 603 2148 1357

    Email: kultosa@pacificworld.travel

    Opening hours: Mon - Fri 09:00 - 17:00 and Sat 09:00 - 13:00. Closed on Sunday and public holidays

    Level 9, Lion Office Tower, No. 1, Jalan Nagasari (Off Jalan Raja Chulan), 50200 Kuala Lumpur, Malaysia

    Pacific World travel (Penang)

    Tel: 604-229 3754

    Fax: 604-229 2644

    Email: pwtpen@pacificworld.travel

    South African Airways, c/o GSA : Pacific world travel SDN BHD, Unit 118, 1st Floor, Penang Plaza, 126 Jalan Burmah, 10050 Penang Malaysia.

    Pacific World travel (Kota Kinabalu)

    Tel: 608-848 4730

    Fax: 608-848 4740

    Email:pwtbki@pacificworld.travel

    Opening hours: Mon - Fri 09:00 - 17:00. Closed on Saturday, Sunday and public holidays.

    Suite M1-03a,Mezzanine floor, Menara Maa, no 6, Lorong Api-Api Satu., 88000 Kota Kinabalu, Sabah, Malaysia.

    Mexico

    Please contact our office in The United States (information provided below)

    New Zealand

    Reservations

    Tel: +64 9 977 2237

    Fax: +64 9 977 2212

    NZReservations@flysaa.com

    Opening hours: Mon - Fri 09:00 - 17:00

    Administration office address

    South African Airways, Level 6, 52 Swanson Street, Auckland, New Zealand

    Cargo

    Tel: +64 9 308 3356

    Fax: +64 9 308 3388

    Opening hours: Mon - Fri 09:30 - 17:30

    Oman

    Majan Travels

    Tel: +968 24765029

    Fax: +968 24765005

    Opening hours: Sat - Wed 08:30 - 17:30 and Thu 08:30 - 14:00

    South African Airways c/o Majan Travels, P.O. Box 488, Ruwi, Postal Code 112, Sultanate of Oman

    Peru

    Please contact our office in Brasil (information provided above)

    Phillipines

    Aerotel Ltd. Corp

    Tel: +63 2 884 8129

    Fax: + 63 2 856 1315 or + 63 2 856 1382

    Opening hours: Mon - Fri 08:30 - 17:30. Closed on Saturday, Sunday and public holidays.

    South African Airways c/o Aerotel Ltd. Corp., 10/F., Rufino Pacific Tower, 6784 Ayala Avenue, Makati City 1226, Philippines.

    Qatar

    Please contact our office in Dubai.

    Singapore

    Aviation Services (GSA) Pte LTD

    Tel: +65 622 7 7911

    Fax: +65 6221 8810

    Opening hours: Mon - Fri 09:00 - 17:30. Closed on Saturday, Sunday and public holidays.

    400 Orchard Road, #24-08 Orchard Towers, Singapore 238875

    MartinMahtaniSuresh@flysaa.com

    DaniahMulin@flysaa.com

    martin@aviationservices.com.sg

    daniah@aviationservices.com.sg

    Cargo

    Tel: +65 6543 2290

    Fax: +65 6543 2296

    Opening hours: Mon - Fri 09:00 - 17:30 and Sat 09:00 - 13:00. Closed on Sunday and public holidays

    South African Airways Cargo, Room 234-236, 2nd Storey, SATS Airfrieght Terminal, 105 Airport Cargo Road, Singapore 819462

    South Korea

    Han Young Air Agencies Ltd

    Tel: 82 2775 4697

    Fax: 82 2778 6128

    Opening hours: Mon - Fri 09:00 - 18:00. Closed on Saturday, Sunday and public holidays.

    16/F., Soonwha Building, 5-2 Soonwha-Dong Chung-Ku, Seoul, South Korea 100-700.

    Sri Lanka

    GSA

    Tel: +94 1 430707/94

    fax: +94 1 445288

    wlink@sri.lanka.net

    South African Airways c/o GSA, Worldlink Air Service Pty. Ltd., M7 Galandri Hotel, 64 Lotus RD, Colombo, Sri Lanka

    Taiwan

    General Enquiries

    Tel: +61 1 300 435 972

    Fax: +61 8 9216 2223

    SAAAustralia@flysaa.com

    Opening hours: Mon - Fri 09:00 - 17:00

    Thailand

    Reservations and ticketing, general enquiries and cargo

    Tel: +66 2 635 1413 or +66 2 635 1414

    Fax: +66 2 635 1421

    Opening hours: Mon - Fri 08:30 - 12:00 and 13:00 - 17:30. Closed on Saturday, Sunday and public holidays.

    South African Airways, 20th Floor, Vorawat Building, 849 Silom Road, Bangkok, 10500

    United Arab Emirates

    Reservations and ticketing (at Dubai Airport)

    Tel: +971 (0)4/ 3970 766 or +971 (0)50/ 6578923

    Opening hours: Sat - Thu 08:30 - 18:00. Public holidays 09:00 - 12:00. Friday closed

    Please note there is no Amadeus access at the airport

    Abhu Dhabi Reservations and ticketing

    Tel: +971 (0)2/ 6780 038

    Fax: +971 (0)2/ 6766 996

    Opening hours: Sat - Thu 08:30 - 15:00. Closed on public holidays and Fridays.

    United Kingdom

    New reservations

    Tel: 0844 375 9680* or +44 (0)20 8576 5500

    Fax: 0845 409 4590 or +44 (0)20 8576 5526

    Opening hours: Mon - Fri 09:00 – 17:30. Closed public holidays.

    *Calls to 0844 numbers will cost 5ppm plus your phone company access charge and are not included in mobile free minute bundles 

    Changes, refunds and general enquiries (pre travel)

    Tel: +44 (0)20 8576 5500

    Fax: +44 (0)20 8576 5526

    saauk@flysaa.com

    Opening hours: Mon - Fri 09:00 – 17:30. Closed public holidays.

    Group bookings (10+ travellers)

    Tel: +44 (0) 20 8576 5555 option 1

    Fax: +44 (0) 20 8576 5526

    GroupsSalesLondon@flysaa.com

    Opening hours: Mon - Fri 09:00 - 17:30. Closed public holidays.

    Voyager

    Tel: 0844 412 4802 or +44 (0)20 8576 5501

    Fax: 0845 409 4589

    voyageruk@flysaa.com

    Opening hours: Mon - Fri 09:00 – 17:30. Closed public holidays..

    Baggage (post travel)

    Report and trace delayed baggage: Tel: 0203 0925242

    Opening hours: Mon-Sun 08:00 - 19:30

    Baggage claims: further information can be found  here

    Customer care (post travel only)

    For more information about our complaints procedure, please click here.

    Tel: +44 (0) 20 8576 5505 option 2

    Fax: +44 (0) 20 8576 5526

    saaukqueries@flysaa.com  (only to be used for post travel feedback and claims)

    Opening hours: Mon - Fri 09:00 – 17:30. Closed public holidays.

    Administration Offices (Closed public holidays)

    South African Airways, 5th Floor, 1 Farriers Yard, 77 Fulham Palace Road, London, W6 8JA, United Kingdom

    Not open to the public.

    Ticket desk

    Tel: 0844 375 9680 or +44 (0)20 8576 5555

    Opening hours: Daily 15:00 - 17.45

    Airport office (Closed on Public Holidays)

    Tel: +44 (0) 20 8897 3645

    Fax: +44 (0) 20 8564 9245

    Opening hours: Open until  20:00

    South African Airways, Room LO.0121, Terminal 2, the Queen's Terminal, London Heathrow Airport, Hounslow, TW6 1EW, United Kingdom

    Cargo office

    Tel: +44 (0) 20 3837 9820

    Fax: +44 (0) 20 3837 9821

    Vietnam

    East Sea Travel and Air Service (Hanoi)

    Tel: +84 4 3562 7326

    Fax: +84 4 3562 7331

    Opening hours : Mon - Fri 08:00 -17:30, Sat : 8:30-12:00

    Room 603, Thang Long Ford Building, 105 Lang Ha Street, Hanoi, Vietnam

    East Sea Travel and Air Service (Ho Chi Minh City)

    Tel: +84 8 730 78999

    Fax: +84 8 730 61518

    Opening hours : Mon - Fri 08:00 -17:30, Sat : 8:30-12:00

    Room 202, Saigon Riverside Office Center, 2A-4A Ton Duc Thang Sreet, District 1, Ho Chi Minh City, Vietnam

  • United States and Canada

    Reservations:

    Tel:     1-870-617-8342  United States

                calls charged at local rate

    Tel:     1-902-612-2438  Canada

                calls charged at local rate

    Group Reservations:

    Email:    Groupsales@flysaa.com

    Refunds:

    Email:   Fllrefunds@flysaa.com

    Voyager:

    Email:    voyagerservicerecovery@flysaa.com

    Customer Care:

    Email:   SAAUSQueries@flysaa.com

  • United Kingdom

    +44 122 401 5059

    calls charged at local rate

  • Our Global Contact Centre operating times are from 06h00 am to 01h00 am (South Africa Standard Time), Monday to Sunday 

    South Africa and Africa

    +27 11 978 1111

    United States

    +1 870 617 8342

    calls charged at local rate

    Canada

    +1 902 612 2438

    calls charged at local rate

    United Kingdom

    +44 122 401 5059

    calls charged at local rate

    Scandinavia

    +45 787 138 84

    calls charged at local rate

    Germany

    +49 699 579 9988

    calls charged at local rate