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Nature of Request

Select an option * New SAA passenger refund request Follow up on an existing SAA passenger refund request Duplicate debit on a SAA ticket purchase

New Refund Application Details

Name of passenger as it appears on the ticket *

Ticket number commencing with 083/ 13 DIGITS *

Booking Reference Number *

Passenger Email address *

Where was the ticket purchased * SAA Website SAA Office/Airport Travel agent

Reason for Refund request *

Refund Enquiry Details

Date of initial refund request * Format:dd-mm-yyyy

The navigation of the calendar is circular, to move between the elements use tab, once inside the table of the desired month, the arrow keys may be used to move between days. The enter key will mark the currently selected day as the desired one and close the calendar. The Escape key will close the calendar with no action taken

How was this communicated to SAA * Email Call Center Travel Agent

Provide email address that the communication was sent from *

Passenger Email address *

Ticket number commencing with 083/ 13 DIGITS *

Original payment method account * It is still valid and can be used for the refund The original payment method account is no longer valid

Provide a letter of confirmation from the bank. We will contact you for additional information *

Duplicate Charge Enquiry Details

Date of purchase * Format:dd-mm-yyyy

The navigation of the calendar is circular, to move between the elements use tab, once inside the table of the desired month, the arrow keys may be used to move between days. The enter key will mark the currently selected day as the desired one and close the calendar. The Escape key will close the calendar with no action taken

Date of double debit * Format:dd-mm-yyyy

The navigation of the calendar is circular, to move between the elements use tab, once inside the table of the desired month, the arrow keys may be used to move between days. The enter key will mark the currently selected day as the desired one and close the calendar. The Escape key will close the calendar with no action taken

Where was the ticket purchased * SAA Website SAA Office/Airport Travel agent

Country of Purchase * Angola Argentina Australia Austria Bahrain Belarus Belgium Benin Botswana Brazil Bulgaria Burundi Cameroon Canada Chile China Côte d'Ivoire Croatia Czech Republic Democratic Republic of Congo Denmark Egypt Eswatini Ethiopia Finland France Gabon Germany Ghana Greece Hong Kong Hungary India Ireland Israel Italy Japan Jordan Kenya Kuwait Latvia Lebanon Lesotho Lithuania Luxembourg Malawi Malaysia Mauritius Mexico Mozambique Namibia Netherlands New Zealand Nigeria Norway Oman Philippines Poland Portugal Qatar Russia Rwanda Saudi Arabia Senegal Seychelles Singapore Slovenia South Africa South Korea Spain Sweden Switzerland Taiwan, China Tanzania Thailand Turkey Uganda Ukraine United Arab Emirates United Kingdom United States Zambia Zimbabwe

Name of passenger as it appears on the ticket *

Ticket number commencing with 083/ 13 DIGITS *

Booking Reference Number *

Passenger Email address *

Proof of double debit - bank statement required *

Upload Supporting Documents (Optional - maximum 3 files)

(eg. Death Certificate, Hospital Admission, Visa Refusal Letter, New Tickets for Duplicates, Boarding Pass for Downgrade)

Terms of use

By registering this refund request, you acknowledge that it is final, and no further requests can be made regarding this ticket.

You must accept the terms of use

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