Temporary suspension of Contact Centre and Support Services
South African Airways (SAA) advises all customers that the global lockdown as a result of the COVID-19 pandemic and our suspension of services has given us the opportunity to concentrate on moving forward our much publicised business rescue process. Amongst other benefits this process aims to produce a right sized, customer centric airline; designed to be lean, technology savvy, digitally native and agile to service all market segments. Whilst the SAA Business Rescue Practitioners (BRPs) are working with the shareholder, the Department of Public Enterprises (DPE) and the interim Board of Directors on the future shape and form of the airline we regret that a temporary suspension of all operations is necessary.
As the world continues to role out vaccines and study its efficacy amidst a mutating virus, economic activity needs to be resumed. Like many countries, South Africa continues to review restrictions on regular intervals. #SouthAfricaisTravelReady
Trans-national commercial air travel is however conditional as many countries battle with fluctuating rates of infection and/or new waves of infection. For now this has necessitated that all SAA operated flights (domestic and regional) are suspended until 30 June 2021 and all SAA operated international flights are suspended until 30 October 2021.
Although South Africa is travel ready, demand for domestic air travel has been significantly reduced, therefore to avoid over-capacity and to ensure commercial viability SAA has taken the decision to only operate our marketing (SA) flight numbers. We are delighted that the South African Airways code (SA) is available for booking on the domestic route network as our subsidiary low cost carrier Mango continues to operate.
The temporary suspension of operations also means that we would not be reachable to provide support through voice or email channels. You may however continue transacting on our website or contact your nearest travel agent.
You may view the South African Risk Adjusted Strategy by clicking here.
Please retain a previously purchased SAA ticket as this would be used as a credit when we are back.To demonstrate our care and commitment to our customers, South African Airways is making flexible changes for You. Read More
Our Customer Service Team is accessible on SAACustomerService@flysaa.com.
Please visit the following page:
We regret that we are unable to assist with any refunds at this time. We have extended the validity of your ticket. The value of unused sectors can be used as a credit on a new itinerary until 31 March 2023 Please retain your ticket number/s as this would be used as a credit when we are back.
We have made it easier for you to understand the flexible changes that we are offering.
Please access here
Please transact on www.flysaa.com
Please transact on our Voyager website.
For changes you may contact your travel agent or we would gladly assist when we are back.
Voyager Lifetime Platinum, Platinum and Platinum Elect Members may use www.flysaa.com to transact. We will gladly assist you when we are back.
Whilst we are on temporary suspension of operations, we are unable to assist with this service. We will gladly support when we are back.
EXTENSION OF YOUR VOYAGER MILES DUE TO EXPIRE ON 31 MARCH 2021
We have extended the expiry date of miles expiring on 31/03/2021. The new expiry date will be 31 March 2022. Your account will be updated before the close of 31 March 2021 with the new expiry date and there is no need to contact the call centre to verify the extension.
EXTENSION OF YOUR COMPLIMENTARY COMPANION TICKET DUE TO EXPIRE SOON
To all Voyager Credit Card holders that have Companion Awards that expired or will expire from 1 January 2021 – 31 December 2021
We have extended all unused Global Companion Tickets or Domestic Companion Tickets for an additional year. The new expiry date will be (Expiry Date + 365 days).
RETAIN YOUR VOYAGER TIER STATUS
We recognize that your Voyager status and hard-earned miles are extremely important to you. Tier statuses are extended from 31 December 2021 to 31 December 2022.
STAR ALLIANCE AWARDS
Star Alliance awards and any other airline awards is extended from 31 March 2021 to 31 March 2022.
- COVID-19 enquiries on SAA policy
- COVID-19 enquiries on Travel Bans
- General enquiries relating to SAA business continuity
We endeavor to keep our website updated with the latest on global air travel whilst our operations are temporary suspended. We look forward to seeing you soon.
This service has been temporary suspended.