Help us make sure your baggage gets there with you.

  • Labelling your baggage and packing tips

    Unique identification:

    Make your bag easy to recognise and distinguishable from others by tagging the outside with a colourful ribbon and by using a name tag. This will make it easier to quickly identify your bag, especially in the unfortunate event of it being lost or misplaced.

    On your name tag include details such as:

    • Name
    • Contact Details
    • E-mail address
    • Destination address

    Valuables like these should NOT be packed in your check-in luggage but rather in your hand luggage.

    • Laptops
    • Cameras
    • Legal Documents i.e. Passport
    • Cash / Cards
    • Jewellery
    • Medication

  • Security and Hand Luggage

    Safety:

    • Always ensure that your bag is locked before check-in as this acts as a deterrent.

    • It is suggested that customers make use of the wrapping service provided at the airport as an additional preventative measure against damage and pilferage. Do take note that SAA is not liable for the wrapping costs.

    Hand luggage:

    • Due to limited space in the overhead compartments, your hand luggage may be placed in the cargo hold.
    • Please ensure that you remove all valuables from your hand luggage before it is taken for stowage in the cargo hold.
    • Ask for an airline tag with your name and flight details.
    • Liquids, aerosols and gels measuring more than 100ml are not allowed in hand luggage. For international travel, if they measure less than 100ml they must be secured in a re-sealable, plastic storage bag.

  • Baggage Allowance

    • Economy Class

      1 to 2 pieces at 23kg each.

    • Business Class

      1 to 2 pieces at 32kg each.

    • Infants not entitled to seat

      1 piece at 23kg plus a pram.

    *Baggage allowance terms and conditions apply.

  • Reporting Mishandled Baggage

    Report your mishandled baggage at the Baggage Enquiries Desk at the airport.

    A file will be created for tracing purposes.

    Customer’s personal and travel information will be key.

  • Enquiries

    For further enquiries, please get in touch with us at:

    Baggage Services Call Centre: 27 11 978 3733

    Baggage Enquiries: Baggageservices@flysaa.com