Kontakt
South African Airways strives to inspire our customers with African hospitality in every detail, every time. Commitment to our passengers is key to our brand and we strive to get it right, first time, every time. Contact us should you have any customer care related queries.
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Reservations
Email Address: Reservationsjnb@flysaa.com
Or give us a call:
Tel : +27 11 978 1111 or 0861 606 606 (sharecall in SA only)
Office Hours : Daily, 06h00 to 22h00 (GMT)
Open weekends and South African Public Holidays
Customer Services
Email Address: SAAcustomerservice@flysaa.com
Or give us a call:
Tel: +27 11 978 2888 or 0860 003 146 (sharecall in SA only)
Fax: +27 11 978 9567
Twitter: @flysaa_care
Office Hours: Weekdays, 08h00 - 16h30 (GMT)
Closed weekends and South African Public Holidays
Voyager
Email Address : Voyagerservicerecovery@flysaa.com
Or give us a call:
Tel: +27 11 978 1234
Office Hours: Weekdays, 07h00 to 21h00 (GMT)
Saturdays, Sundays and South African Public Holidays 08h00 – 14h00
Baggage Service
(Lost/damaged)
Email Address : Baggageservices@flysaa.com
Or give us a call:
Tel: +27 11 978 3733
Office Hours: Daily, 06h00 to 19h00 (GMT)
Open weekends and South African Public Holidays
Refunds
Email Address: e-commerceonlinerefunds@flysaa.com
Or give us a call :
Tel: +27 11 978 1786
Office Hours: Weekdays, 08h00 to 16h30 (GMT),
Closed weekends and South African Public Holidays
Cargo
Email Address:Cargohelpdesk@flysaa.com
Or give us a call:
Tel: +27 11 978 3366
Office Hours: Weekdays, 08h00 to 19h00 (GMT)
Saturdays and Sundays 07h00 – 13h00
Closed South African Public Holidays
Website Queries
Email Address:webhelp@flysaa.com
For local SAA offices across South Africa, please click here.
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Angola
General enquiries:
Angola International Airport (Aeroporto 4 de Fevereiro Internacional)
Tel: +244 222 320 744 or +244 222 320 544
Cell: +244 912 746 259
South African Airways: Bairro Ingombota, Rua Dr. Americo Boavida no 7, R/C , Luanda, Angola
Opening hours: Mon - Fri 08:00 - 17:00
Benin
General enquiries:
Tel: +229 21 31 84 08/ 61 33 34 35/ 64 77 54 54
Fax: +229 21 31 46 45
Email: saa.benin@gmail.com
410 Steinmetz Avenue, Cotonou, Benin
Opening hours: Mon - Fri 08:30 - 18:30 and Sat 09:00 - 13:00
Cotonou Airport
Tel: +229 21 30 34 81
Opening hours: Daily 09:00 - 16:00
Botswana
General enquiries
Tel: +267 3972397
Fax: +267 3972401
South African Airways: Unit 13 Upper Floor, Game City, Gaborone, Botswana
Opening hours: Mon - Fri 08:00 - 17:00 and Sat 09:00 - 12:00
Sir Seretse Khama Airport
Tel: +267 3905740
Fax: +267 3972538
General enquiries
Tel: 09 267 391 3202
Fax: 09 267 397 2401
Postal Address, P/Bag BR78, Gaborone, Botswana
Burundi
General enquiries
+257 2227 7420/21/22
South African Airways, 3 Boulevard De L'Uprona, Bujumbura, Burundi
Cameroon
General enquiries
South African Airways, 323 Rue Dominique Savio, Douala, Cameroon
Cote D'Ivoire
General enquiries
GSA
Tel: +225 20 30 10 20 or +225 20 30 10 22
Cell: +225 58 00 99 99
Fax: +225 20 21 85 33
South African Airways c/o General Sales Agent(GSA), Immeuble Aniaman, Av.Lamblin RDC, Plateau, Abidjan, Cote D'Ivoire.
Opening hours: Mon - Fri 08:00 - 17:00 and Sat 09:30 - 12:00
F.H.B. International Airport
Tel: +225 21 58 66 30
Fax: +225 21 58 66 30
South African Airways, F.H.B. International Airport, 1st Floor, Abidjan
Democratic Republic of Congo
ASEM (Airlines Services Management)
Tel: +243 817005908 or +243 814493595 or +243 999925121 or +243 817005018
Fax: 44 87 01307481
chantalseraho@flysaa.com
aviationservices@asem.cdOpening hours: Mon - Fri 08:30 - 16:30, Sat 08:30 - 12:30 and Sun 10:00 - 12:30
N'Djili International Airport
Tel: +243 1516726 or +243 125100557
Operations
Baggage services
Egypt
General enquiries
Tel: +202 257 95008
Fax: +202 257 44212
South African Airways, Talaat Harb Street, Tahir Sq, Cairo, Egypt
Opening hours: Daily 09:00 - 17:00
Ethiopia
Century Travel Services
Cell: +251 (0) 91 151 0961
Tel: +251 (0) 11 5 537880/537881
Fax: +251 (0) 11 5534849
South African Airways c/o Century Travel Services, Bole Road Opposite Sunshine Building, Kirkos Sub City Kebele 20, House No. 506/h, P.O.Box 8449, Addis Ababa, Ethiopia
Opening hours: Mon - Fri 08:30 - 12:30 and 14:00 - 17:30. Sat 08:30 - 12:30.
Gabon
General enquiries
Tel: +241 724 194
Fax: +241 726 081
South African Airways, 854 avenue de la republique, a cote de d’hôtel Meridien re Ndama, Libreville - Gabon
Opening hours: Mon - Fri 08:30 - 16:30 and Sat 09:30 - 11:30.
Aeroport International LEON MBA
Tel: +241 0723 5816
Opening hours: Mon and Thu 10:30 - 16:30, Tue, Wed and Sat 10:30 - 18:30 and Sat 16:30 - 19:00.
Ghana
Reservations
Tel: +233 (0)30 278 3676/7/8
General enquiries
Tel: +233 (0)30 278 3558
Tel: +233 (0)30 278 3560
Fax: +233 (0)30 278 3561
Finance
Tel: +233 (0)30 278 3559
Airport
Tel: +233 (0)30 276 9200
Fax: +233 (0) 30 277 0319
Opening hours: Mon - Fri 08:30 - 18:00 and Sat 09:00 - 13:00.
Administration office address
1st Floor, Millenium Heights Building, Plot 10, Airport Commercial Area, P.O. Box CT 2158, Cantonments Accra, Ghana
Kenya
South African Airways, Enternational Life House, Mezzanine floor, Mama Ngina St, Nairobi, Kenya
Town Office
Tel +254 20 665 5000 (Reservations option 1, Sales & Marketing option 2, Finance option 3, Switchboard option 0)
Cell: +254 722 200007
Airport Office
JKIA Terminal 1C, International Departures
Tel +254 20 682 7313
Fax: +254 711827857/8 or +254 7220692993
Official working hours:
MON to FRI: 0830AM TO 0500PM
PUBLIC HOLIDAYS : CLOSED
SAT: 0900AM TO 0100PM
SUNDAY :CLOSEDCargo handled by Flowerwings
JKIA, 03rd Freight Lane, Airport Trade Center 03rd Floor
Tel:+254 20 682 2730 or +254 20 6822778 or +254 20 6822782 or +254 722 203111 or +254 7340343444
Lesotho
General enquiries
Tel: +266 310662
Fax: +266 350024
SA City Centre/SA Airlink, Maseru Bookcentre, Kingsway Rd, Maseru, Lesotho
Cargo
Tel: +266 350418
Malawi
Chileka Airport
Tel: +265 1 820 617 or +265 1 820 627 or +265 1 820 629 or +265 1 820 991
Fax: 265 1 820 027
South African Airways, Chileka Airport, Nico House, Steward Str., Blantyre
Opening hours: Mon - Fri 08:00 - 12:00 and 13:30 - 17:00
Kamuzu International Airport
Tel: +265 1 772 242
Fax: +265 1 771 037
South African Airways, Kamuzu Int. Apt., Lilongwe
Opening hours: Mon - Fri 08:00 - 12:00 and 13:30 - 17:00
Mauritius
Reservations and Ticketing
Tel: +230 202 6737
Opening hours: Mon – Fri 08:30 – 16:15 and Sat 08:30 – 12:00. Closed public holidays.
General enquiries
Tel: +230 202 6737
Fax: +230 468 8886Opening hours: Mon – Fri 08:30 – 16:15. Closed on public holidays.
Administration and GSA office address
SAA Town Office: 2, Gardens of Bagatelle, Bagatelle Office Park, Mauritius.
GSA
Tel: +230 202 6655
SSR International Airport
Tel: +230 637 3312
Fax: +230 637 3312SAA Airport (Ground Handling), SSR International Airport, Plaine Magnien, Mauritius
Mozambique
Town office contacts:
Reservations and ticketing officeTel: 09258 214 88970/3
09258 844 889700
09258 878 382472
Opening hours: Monday –Friday //08h00-16h30
Airport contacts:
Reservations and ticketing office
Tel: 09258 214 65625
09258 844 889710
Opening hours: 05h30-17h00Operations
Tel: 09258 214 656200
Opening hours: 05h30-21h00SA Express
Tel: 09264 64 200403
Fax: 09264-64207428
Opening hours: 08:00 - 17:00
SA Express, Walvis Bay Airport, Walvis Bay
Town office
Tel +264 61 273340
Fax +264 61 235200
Opening hours: Sat 08:00 - 12:00
South African Airways Town Office, Sanlam Centre, Ground floor (inside the mall), Corner Independence Avenue and Fidel Castro Street, P O Box 902, Windhoek, Namibia
Nigeria
Reservations
Tel: +234 12702681-5 Ext 109,110,121,132 or 07000359722
Voyager
Tel +234 12702681-5 ext 114,128
Switchboard
Tel: +234 12702681-5 Ext 109,110 or 07000359722
Sales department
Tel: +234 12700712
Holidays
Tel: +234 12700713
Accounts
Tel: +234 12700714
Republic of Congo
Pointe-Noire office
Tel: +242 06 626 2616
South African Airways, Boulevard Charles de Gaulle, Immeuble ex RK, BP : 4450, Pointe-Noire, Republic of Congo
Brazzaville office
Tel: + 242 06 650 9192
South African Airways, Immeuble City Center, Centre-Ville, BP : 2422, Brazzaville, Republic of Congo
Senegal
Reservations and ticketing
Tel: +221 33 869 4000
Fax: +221 33 869 4012
Sales department
Tel: +221 33 869 4014
Fax: +221 33 869 4003
Finance (sales and ticketing)
Tel: +221 869-4004/6/7/8
Administration (Management)
Tel: +221 33 869 4002
Fax: +221 33 820 66 65
GSA
Tel: +221 33 889 0089
Fax: +221 33 821 7161
Opening hours: Mon - Fri 08:30 - 16:30 and Sat 09:00 - 12:00.
South African Airways-GSA, 12 Rue Felix Faure, Dakar, Senegal
Airport office
Tel: +221 33 820-2202 or +221 33869 5018
Swaziland
SA Airlink
Tel: 09268 518 6155
Fax: +268 518 6249
Matsapa Airport, Manzini
Tanzania
General enquiries
Tel: + 255 22 2117045 – 7
Cell: +255 717 722 722
Fax: +255 22 2110205
Opening hours: Mon - Fri 08:30 - 16:30 and Sat 08:30 - 12:30.
South African Airways, Raha Towers Building, Cnr Bibititi and Maktaba Streets
Airport office
Tel: +255 22 2844288
Cell: +255 713 326 308
Uganda
General enquiries
Tel: +256 41 4345 772/3/5 or +256 41 4255 501 or +256 41 4258 223 or +256 39 2767 801 or +256 39 3263 355 or +256 77 2767 803 or +256 77 2767 802
Fax: +256 41 4345 774
Opening hours: Mon - Fri 08:00 - 17:00 and Sat 09:00 - 13:00.
South African Airways, Plot 42, Lugogo Bypass, Lugogo House - Ground floor, Kampala, Uganda
Airport
Tel: +256 41 4322 219 or +256 31 2263 315
Zambia
General enquiries
Tel: +260 211 254350 or +260 211 252408
Cell: +260 975 910165
Fax: +260 211 254064
Opening hours: Mon - Fri 08:30 - 16:30 and Sat 09:00 - 11:30. Closed public holidays.
Kenneth Kaunda International (Lusaka Airport)
Main concourse area: Tel: +260 211 271101 / +260 211 271031
Baggage line: +260 977 777224
Airport manager: +260 977 777224
Opening hours: Mon - Fri 06:00 - 20:00 including public holidays.
Simon Mwansa Kapwepwe (Ndola Int’l Airport)
Cell: +260 973096097
Tel: +260 212 620029
Opening hours: Mon - Fri 09:00 - 16:30, Sundays and public holidays 10:00 - 16:30
Harry Mwaanga Nkumbula (Livingstone Airport)
Main airport tel: +260 213 323031 / +260 213 323033
Fax: +260 213 32034
Airport manager: +260 977789544
Mon - Fri 09:00 – 16:30, weekends and public holidays 10:00 - 15:00
Zimbabwe
Harare Town Office
Tel: +263 8677 702 702
Office hours : Daily, 08:00 to 17:00 (open through lunch)
Closed weekends and Zimbabwean Public Holidays
South African Airways, 28 Downie Avenue, Belgravia ,Harare
Harare Airport International Airport
Tel: +263 8677 702 702
Office hours: Weekdays, 06:00 to 19:30
Open weekends and Zimbabwean Public Holidays
South African Airways, Harare International Airport
Victoria Falls International Airport
Tel: +263 8677 702 702
Office hours: Daily, 08:30 to 14:30
Open weekends and Zimbabwe Public Holidays
South African Airways, Victoria Falls International Airport
Cargo Office
Tel : +263 4 575 439
Office hours: Weekdays, 08:00 to 17:00
Closed weekends and Zimbabwe Public Holidays
South African Airways Cargo, Area 5 Cargo Village, Harare International Airport.
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Argentina
Tickets, Reservations & Voyager
Tel: +54 11 5032 7850
Opening hours: Mon - Fri 09:00 - 13:00 and 14:00 - 17:45
Sales
Tel: +54 11 5238 9924
Opening hours: Mon - Fri 09:00 - 13:00 and 14:00 - 17:45
Cargo
Tel: +54 11 4322 4222
Opening hours: Mon - Fri 09:00 - 18:00
Australia
General Enquiries
Tel: +61 1 300 435 972
Fax: +61 8 9216 2223
Opening hours: Mon - Fri 09:00 - 17:00
Perth International Airport
Fax: +61 8 9477 1314
Opening hours: Tue - Fri 08:30 - 16:00 and Sat - Sun 08:30 - 14:30
Administration office address
South African Airways, Level 7 , 7th Floor, 68 St Georges Terrace, Perth W.A, 6000, Australia
Austria
General Sales Agent
Tel: +43 1 587 1585
Fax: +43 1 587 1489
Opening hours: Mon - Fri 09:00 - 17:00
Administration office address
BFS Touristik, Heiligenstädterstr. 31/2/5, A-1190 Vienna, Austria
Bahrain
Please contact our office in Dubai (information provided below)
Belgium
Please contact our office in The Netherlands (information provided below)
Brazil
SAC (Portuguese only)
Tel: 0800 7711030 (Brazil only) or 0800 77 13 999 (Hearing Impaired Phone - Portuguese only)
Opening hours: 24 hours a day, 7 days a week
SAA general enquiries
Tel : +55 11 3065 5115
Fax: +55 11 3065 5116
Opening hours: Mon - Fri 09:00 - 18:00
SAA town office (not open to the public)
Rua Matias Aires, 402 - 3o Andar, 01309-020 Sao Paulo/SP, Brasil
Online customer service
To submit your suggestions/complaints, click here
To check status, click here (Portuguese only)
Baggage services
Tel: +55 11 2445 2655
Cargo Office
Tel: +55 11 2445 5614
Fax: +55 11 2445 5615
Opening hours: Mon - Fri 09:00 - 12:00 and 13:30 - 18:00
South African Airways Cargo Office, Sao Paulo International Airport, Edificio Teca - Sala 509, Guarulhos/SP, Brasil
Airport Office
Tel: +55 11 2445 4151
Fax: +55 11 2445 4152
South African Airways Airport Office, Sao Paulo International Airport, Terminal 3 - Guarulhos/SP, Brasil
Cambodia
East Sea Travel and Air Service (Phnom Penh City)
Tel: +855 23 676 7985 or +855 23 676 7875
Fax: +855 221 170
Opening hours: Mon - Fri 08:00 - 12:00 and 13:30 - 17:00, Sat 08:00 - 12:00. Closed on Sunday and public holidays.
Office Address
Room 124 Phnom Penh Center Block A, Coner Sihanouk (274) and Sothearos (3) Tonle Bassac, Chamkamon, Phnom Penh, Cambodia.
Canada
Please contact our office in the United States (information provided below)
Cape Verde
Amílcar Cabral International Airport
Tel: +238 241 1358 or +238 241 1788
Fax: +238 241 1093
Opening hours: Mon - Fri 08:00 - 15:00
Aeroporto Int Amilcar, Cabral, Cp 44 Ilha Do Sal, Cape Verde
Chile
SPACE
Tel: 56 2 376 9040
Opening hours: Mon - Fri 09:00 - 18:00
SPACE, Avenida Nueva Providencia 1881 of. 713, Providencia, Santiago, Chile
China
Beijing BEALL GSA Business, Beijing
Tel: +86 10 6595 0066
Fax: +86 10 6595 0029
Opening hours: Mon - Fri 08:30 - 18:30. Closed on Saturday, Sunday and public holidays.
Beijing BEALL GSA Business, Consulting Services Ltd., Room 1703, Richen International Center, No. 13 Nong Zhan Guan Nan Lu, Chaoyang District, Beijing 100125, China.
Beijing BEALL GSA Business, Shanghai
Tel: +86 21 6362 1461
Fax: +86 21 6362 0197
Opening hours: Mon - Fri 08:30 - 17:30. Closed on Saturday, Sunday and public holidays.
Room 1101, ZRT Tower, No.20, Lane 1228, Jiangchang Road- Shanghai- P.R.China
Beijing BEALL GSA Business, Guangzhou
Tel: +86 20 8333 0682
Fax: +86 20 8333 0322
Opening hours: Mon - Fri 08:30 - 17:30. Closed on Saturday, Sunday and public holidays.
Beijing BEALL GSA Business, Consulting Services Ltd., A1006, Hotel Landmark Canton, 8 Qiao Guang Road, Guangzhou, PR China 510115.
Colombia
Please contact our office in Brasil (information provided above)
Cyprus
Please contact our office in Greece (information provided below)
Czech Republic
GLOBAIR
Tel: +420 234 723 240
Fax: +420 234 723 204
Opening hours: Mon - Fri 09:00 - 17:00
GLOBAIR, s.r.o. GSA for SAA, Jungmannova 750/34, 110 00 Praha 1, Czech Republic
Denmark
Reservations and agent support
Tel: +45 3314 3031
Opening hours: Mon - Fri 08:30 - 16:30
South African Airways, Linnesgade 18, 1st floor, DK-1361 Copenhagen K, Denmark
Finland
Please contact our office in Denmark (information provided above)
France
Aviareps (France)
Tel: +33 153435317
Fax: +33 153437919
Opening hours: Mon - Fri 09:00 - 13:00 and 14:00 - 17:00
South African Airways, c/o Aviareps, 122, avenue des Champs Elysées, 75008 Paris, France
Germany
Reservations
Tel: +49 6929980320
Fax: +49 6929980377 or +49 6929980355
Voyager
Tel: +49 6929980312
Customer Services Details
Baggage information
Opening hours: Mon - Fri 08:00 - 18:00
Ticket desk Details
Frankfurt Airport, Terminal 1B, Counter 657
Tel: +49 6969024244
Munich Airport, Level 4 (Lufthansa)
Tel. +49 6969024244
Opening hours: Daily 08:00 - 21:00
Cargo office details
Tel: +49 6969594060
Opening hours: Mon-Fri 07:00 - 20:30, Sa-So 09:00-17:00
Administration office address
South African Airways, Darmstädter Landstr. 125, 60598 Frankfurt, Germany
Greece
Discover the World Marketing
Tel: +30 2109600942
Fax: +30 2109600941
Opening hours: Mon - Fri 09:00 - 17:00
South African Airways c/o Discover the World Marketing, 151 Kyprou Ave, 164 51 Argyroupolis, Greece
Hong Kong
Reservations, Ticketing and Voyager
Tel: 852 2877 3277
Fax: 852 2311 1174
Opening hours: Mon - Fri 09:00 - 13:00 and 14:00 - 17:30. Closed on Saturday, Sunday and public holidays.
Ticketing counter service
Unit 901, 9/F, 100 Queens Road Central, Hong Kong.
Opening hours: Mon - Fri 09:00 - 13:00. Closed on Saturday, Sunday and public holidays.
Airport flight enquiry
Tel: 852 2261-1088
Fax: 852 2383 8892
Cargo Office (Sales)
South African Airways Cargo Office, Room 240, 2/F., South Office Block, Super Terminal One, Hong Kong International Airport, Lantau, Hong Kong.
Tel: 852 2215 3609 or 852 2215 3629 or 852 2215 3632
Fax: 852 2215 3636
Opening hours: Mon - Fri 09:00 - 17:30 and Sat 09:00 - 12:30. Closed on Sunday and public holidays.
Cargo import / export (C/O) Hong Kong Air Cargo Terminal LTd ( HACTL)
Opening hours: 24 hours a day, daily
Cargo Import
Tel: 852 2753 2401
Fax: 852 2753 2402
Cargo Export
Tel: 852 2753 2868
Fax: 852 2753 2402
Hungary
GSA Tensi Aviation Ltd
Tel: +36 1 9991490
Fax: +36 1 9991466
Opening hours: Mon - Fri 09:00 - 17:00
South African Airways c/o GSA Tensi Aviation Ltd., H-1023 Budapest, Komjadi Bela Street 1, Hungary
India
Sales office (Mumbai)
Tel: +91 22 6137 8141
Opening hours: Mon - Fri 09:30 - 17:30. Closed on declared public holidays and weekends.
South African Airways c/o Interglobe, Podar House, 10, Marine Drive, Mumbai - 400 020, India
Sales office (Bangalore)
Contact person: Percy Soans
Sales office (Hyderbad)
Contact person: Imran Mohammed
Sales office (Chennai)
Contact person: P Munuswamy
Sales office (Kolkata)
Contact person: Rumella Dutta
Sales office (New Delhi)
Contact person: Nayan Srivastava
nayan.srivastava@InterGlobe.com
Indonesia
PT
Tel: 62 21 837 80689 or 62 21 837 80644
Fax: 62 21 837 80741
Opening hours: Mon - Fri 08:30 - 16:30 and Sat 08:30 - 12:30. Closed on Sunday and public holidays.
Administration office address
Permata Kuningan 6th floor, Jl. Kuningan Mulia Kav. 9C, Guntur - Setiabudi, Jakarta Selatan 12980, INDONESIA
Ireland
New reservations
Tel: +44 (0)20 8576 5555
Fax: +44 (0)20 8576 5526
Opening hours: Mon - Fri 09:00 - 17:30. Closed public holidays.
Changes, refunds and enquiries (pre travel)
Tel: +44 (0)20 8576 5555
Fax: +44 (0)20 8576 5526
Opening hours: Mon - Fri 09:00 - 17:30. Closed public holidays.
Group bookings (10+ travellers)
Tel: +44 (0) 20 8576 5555 option 1
Fax: +44 (0) 20 8576 5526
Opening hours: Mon - Fri 09:00 - 17:30. Closed public holidays.
Voyager
Tel: +44 (0)208 576 5501
Fax: +44 (0)208 5766 5526
Opening hours: Mon - Fri 09:00 - 17:30. Closed public holidays.
Baggage (post travel)
Report and trace delayed baggage:
Tel:
Opening hours: Mon - Fri 08:00 - 19:30
Baggage claims: futher information can be found here
Customer care (post travel only)
Tel: +44 (0) 20 8576 5505 option 2
Fax: +44 (0) 20 8576 5526
Opening hours: Mon - Fri 09:00 - 17:30
General Enquiries
Tel: +44 (0) 20 8576 5505
Fax: +44 (0) 20 8576 5526
Opening hours: Mon - Fri 09:00 - 17:30. Closed public holidays.
Administration Offices (not open to the public)
South African Airways, 5th Floor, 1 Farriers Yard, 77 Fulham Palace Road, London, W6 8JA, United Kingdom
Ticket desk
South African Airways ticket desk, Terminal 2, the Queen's Terminal, London Heathrow Airport, Hounslow, TW6 1EW, United Kingdom
Tel: +44 (0)20 8576 5555
Opening hours: Daily 15:00 - 20:30
Airport office (not open to the public)
Tel: +44 (0) 20 8897 3645
Fax: +44 (0) 20 8564 9245
Opening hours: Daily 06:00 - 22:00
South African Airways, Room LO.0121, Terminal 2, the Queen's Terminal, London Heathrow Airport, Hounslow, TW6 1EW, United Kingdom
Cargo office
Tel: +44 (0) 20 3837 9820
Fax: +44 (0) 20 3837 9821
Israel
GSA Open Sky
Tel: +97 237951344
Fax: +97 237951339
Opening hours: Sun - Thu 09:00 - 17:00
South African Airways, 2nd Floor Migdalot building, 25 Ben Yehuda st., Tel Aviv, 61260, Israel
Italy
Aviareps reservations and ticketing
Tel: +39 0243458381
Fax: +39 0243458340
Opening hours: Mon - Fri 09:00 - 17:30. Closed italian national holidays.
Aviareps general enquiries
Tel: +39 02 43458381 / +39 02 43458340
Opening hours: Mon - Fri 09:00 - 17:30. Closed italian national holidays.
South African Airways c/o AVIAREPS AG, Piazza della Repubblica 32, 20124 Milan, Italy
Japan
General Enquiries
Tel: 813 3470 1901
Fax: 813 3470 1904
Opening hours: Mon - Fri 09:30 - 17:30. Closed on Sunday and public holidays.
Akasaka Lions Building, 1-1-2 Moto Akasaka, Minato-ku, Tokyo, 107-0051, Japan.
Kingdom of Saudi Arabia
Mosaid travel and Tourism services
Tel: +966 2 682 0710
Fax: +966 2 682 6264
Opening hours: Sat - Thu 09:00 - 13:30 and 17:00 - 21:00.
South African Airways c/o GSA Mosaid Travel and Tourism Services, Hamad Aljasir street, District Alrowdah, Jeddah, Kingdom of Saudi Arabia
Kuwait
General Enquiries
Tel: +965 22426677
Fax: +965 22472452
Al-Qebla, Abu Baker Al-Sadeeq Street, Marzouq Tower, 1st Floor, P.O.Box 2842 – SAFAT, 13029, Kuwait
Malaysia
Pacific World travel (Kuala Lumpa)
Tel : 603 2141 7456 or 603 2141 3899
Fax : 603 2148 1357
Opening hours: Mon - Fri 09:00 - 17:00 and Sat 09:00 - 13:00. Closed on Sunday and public holidays
Level 9, Office Tower, No. 1, Jalan Nagasari (Off Jalan Raja Chulan), 50200 Kuala Lumpur, Malaysia
Pacific World travel (Penang)
Tel: 604-229 3754
Fax: 604-229 2644
Opening hours: Mon - Fri 09:00 - 17:00 and Sat 09:00 - 13:00. Closed on Sunday and public holidays.
South African Airways, c/o GSA : Pacific world travel SDN BHD, Suite 2.03a, Menara Maa, 170 Jalan Argyll, 10050,Penang, Malaysia.
Pacific World travel (Kota Kinabalu)
Tel: 608-848 4730
Fax: 608-848 4740
Opening hours: Mon - Fri 09:00 - 17:00. Closed on Saturday, Sunday and public holidays.
Suite M1-03a,Mezzanine floor, Menara Maa, no 6, Lorong Api-Api Satu., 88000 Kota Kinabalu, Sabah, Malaysia.
Mexico
Please contact our office in The United States (information provided below)
Netherlands
Aviareps BV
Tel: +31 206551177
Fax: +31 206230151
Opening hours: Mon - Fri 09:00 - 17:30
Administration office address
Aviareps BV, Capellalaan 121, 2132 JM Hoofddorp, Netherlands
New Zealand
Reservations
Tel: +64 9 977 2237
Fax: +64 9 977 2212
Opening hours: Mon - Fri 08:30 - 17:00
Administration office address
South African Airways, Level 6, 52 Swanson Street, Auckland, New Zealand
Cargo
Tel: +64 9 308 3356
Fax: +64 9 308 3388
Opening hours: Mon - Fri 09:30 - 17:30
Norway
Please contact our office in Denmark (information provided above)
Oman
Majan Travels
Tel: +968 24765029
Fax: +968 24765005
Opening hours: Sat - Wed 08:30 - 17:30 and Thu 08:30 - 14:00
South African Airways c/o Majan Travels, P.O. Box 488, Ruwi, Postal Code 112, Sultanate of Oman
Peru
Please contact our office in Brasil (information provided above)
Phillipines
Aerotel Ltd. Corp
Tel: +63 2 884 8129
Fax: + 63 2 856 1315 or + 63 2 856 1382
Opening hours: Mon - Fri 08:30 - 17:30. Closed on Saturday, Sunday and public holidays.
South African Airways c/o Aerotel Ltd. Corp., 10/F., Rufino Pacific Tower, 6784 Ayala Avenue, Makati City 1226, Philippines.
Poland
DTL Sp. z o.o.
Tel: +48 224553824
Fax: +48 224553827
Opening hours: Mon - Fri 09:00 - 17:00
South African Airways c/o DTL Sp. z o.o., 16/4 Tamka Str, 00-349 Warsaw, Poland
Portugal
ATR
Tel: +351 217618991
South African Airways c/o ATR, Av. D. João II, Lote 1.16.1 – 8º andar, Edifício ES Viagens, 1990-083 Lisbon, Portugal
Russia
Aviareps
Tel: +7 495 937 59 53
Fax: +7 495 937 59 51
Opening hours: Mon - Fri 09:00 - 18:00.
South African Airways c/o Aviareps AG, Olympiysky prospect, 14, BC “Diamond Hall”, 129 090 Moscow, Russia
Singapore
Aviation Services (GSA) Pte LTD
Tel: +65 622 7 7911
Fax: +65 6221 8810
Opening hours: Mon - Fri 09:00 - 17:30. Closed on Saturday, Sunday and public holidays.
400 Orchard Road, #24-08 Orchard Towers, Singapore 238875
MartinMahtaniSuresh@flysaa.com
martin@aviationservices.com.sg
daniah@aviationservices.com.sg
Cargo
Tel: +65 6543 2290
Fax: +65 6543 2296
Opening hours: Mon - Fri 09:00 - 17:30 and Sat 09:00 - 13:00. Closed on Sunday and public holidays
South African Airways Cargo, Room 234-236, 2nd Storey, SATS Airfrieght Terminal, 105 Airport Cargo Road, Singapore 819462
South Korea
Han Young Air Agencies Ltd.
Tel: 82 2775 4697
Fax: 82 2778 6128
Opening hours: Mon - Fri 09:00 - 18:00. Closed on Saturday, Sunday and public holidays.
16/F., Soonwha Building, 5-2 Soonwha-Dong Chung-Ku, Seoul, South Korea 100-700.
Spain
EUROINDICO, S.L.
Tel: +34 912960420
Fax: +34 912960416
southafricanairwaysmadrid@flysaa.com
Opening hours: Mon - Fri 09:00 - 18:00
South African Airways c/o EUROINDICO, Via Dos Castillas 9C, Portal 2, 3º B, 28224 Pozuelo de Alarcón, Spain
Sri Lanka
GSA
Tel: +94 1 430707/94
fax: +94 1 445288
South African Airways c/o GSA, Worldlink Air Service Pty. Ltd., M7 Galandri Hotel, 64 Lotus RD, Colombo, Sri Lanka
Sweden
Please contact our office in Denmark (information provided above)
Switzerland
Please contact our office in Germany (information provided above)
Taiwan
Federal transportation Co. Ltd
Tel: +886 2 2503 9393
Fax: +886 2 2506 7044
Opening hours: Mon - Fri . 09:00 – 18:00 Closed on public holidays.
8/F., No. 61, Nang Jing North Road, Section 3, Taipei, Taiwan R.O.C
Thailand
Reservations and ticketing, general enquiries and cargo
Tel: +66 2 635 1413 or +66 2 635 1414
Opening hours: Mon - Fri 08:30 - 17:00. Closed on Saturday, Sunday and public holidays.
South African Airways, 20th Floor, Vorawat Building, 849 Silom Road, Bangkok, 10500
Turkey
Aviareps
Tel: +90 2122974851
Fax: +90 2122974854
Opening hours: Mon - Fri 09:00 - 18:00.
South African Airways c/o Aviareps , Miralay Sefikbey Sokak 9/5 Gümüssuyu, 34437 Taksim, Istanbul, Turkey
Ukraine
Aviareps
Tel: +38 0444906501
Fax: +38 0444965989
Opening hours: Mon - Fri 09:30 - 17:30.
South African Airways c/o AVIAREPS AG, 9/2, Chervonoarmijska, of.4, 7, 01004, Ukraine, Kyiv
United Arab Emirates
Reservations and ticketing (at Dubai Airport)
Tel: +971 (0)4/ 3970 766 or +971 (0)50/ 6578923
Fax: 04/ 3970 549
Opening hours: Sat - Thu 08:30 - 15:00. Public holidays 09:00 - 12:00. Friday closed. Open 24 hours
Please note there is no Amadeus access at the airport
AUH Reservations and ticketing
Tel: +971 (0)2/ 6780 038
Fax: +971 (0)2/ 6766 996
Opening hours: Sat - Thu 08:30 - 15:00. Closed on public holidays and Fridays.
United Kingdom
New reservations
Tel: 0844 375 9680 or +44 (0)20 8576 5500
Fax: 0845 409 4590 or +44 (0)20 8576 5526
Group bookings (10+ travellers)
Tel: +44 (0) 20 8576 5555 option 1
Fax: +44 (0) 20 8576 5526
Opening hours: Mon - Fri 09:00 - 17:30. Closed public holidays.
Changes, refunds and enquiries (pre travel)
Tel: 0844 375 9680 or +44 (0)20 8576 5500
Fax: 0845 409 4590 or +44 (0)20 8576 5526
Opening hours: Mon - Fri 09:00 - 17:30. Closed public holidays.
Group bookings (10+ travellers)
Tel: +44 (0) 20 8576 5555 option 1
Fax: +44 (0) 20 8576 5526
Opening hours: Mon - Fri 09:00 - 17:30. Closed public holidays.
Voyager
Tel: 0844 412 4802 or +44 (0)20 8576 5501
Fax: 0845 409 4589
Opening hours: Mon - Fri 09:00 - 17:30. Closed public holidays.
Baggage (post travel)
Report and trace delayed baggage: Tel: 0844 375 4256
Opening hours: Mon - Fri 08:00 - 19:30
Baggage claims: further information can be found here
Customer care (post travel only)
Tel: +44 (0) 20 8576 5505 option 2
Fax: +44 (0) 20 8576 5526
Opening hours: Mon - Fri 09:00 - 17:30
General Enquiries
Tel: +44 (0) 20 8576 5505
Fax: +44 (0) 20 8576 5526
Opening hours: Mon - Fri 09:00 - 17:30. Closed public holidays.
Administration Offices (not open to the public)
South African Airways, 5th Floor, 1 Farriers Yard, 77 Fulham Palace Road, London, W6 8JA, United Kingdom
Ticket desk
South African Airways ticket desk, Terminal 2, the Queen's Terminal, London Heathrow Airport, Hounslow, TW6 1EW, United Kingdom
Tel: 0844 375 6980 or +44 (0)20 8576 5555
Opening hours: Daily 15:00 - 20:30
Airport office (not open to the public)
Tel: +44 (0) 20 8897 3645
Fax: +44 (0) 20 8564 9245
Opening hours: Daily 06:00 - 22:00
South African Airways, Room LO.0121, Terminal 2, the Queen's Terminal, London Heathrow Airport, Hounslow, TW6 1EW, United Kingdom
Cargo office
Tel: +44 (0) 20 3837 9820
Fax: +44 (0) 20 3837 9821
United States
Reservations
Tel : 1-800-722-9675
Fax : 1-954-769-5079
Opening hours: Mon - Fri 08:30 - 20:00 ET and Sat - Sun 08:00 - 16:00 ET
Voyager
Tel: 1-800-359-7220
Fax: 1-954-769-5079
Opening hours: Mon - Fri 09:00 - 17:00 ET
Customer Care
Tel : 1-954-769-5023
Fax : 1-954-769-5069
Opening hours: Mon - Fri 08:30 - 16:30 ET
Group sales
Tel: 1-800-722-4768
Fax: 1-954-769-5014
General Enquiries
Tel: 1-954-769-5000
Fax: 1-954-769-5069
Opening hours: Mon - Fri 09:00 - 17:00 ET
Administration office address
South African Airways, 1200 S. Pine Island Road, Suite 650, Plantation, FL 33324, USA
JFK International Airport
Tel: 1-800-722-9675
Opening hours: Daily 07:00 – 10:40 ET
JFK International Airport, Terminal #4, Concourse B, Room 272.004, Jamaica, NY 11430, USA
JFK International Airport Baggage Office
Tel: 1-888-725-3522 or 1-718-360-8927
Opening hours: Daily 08:00 - 20:00 ET
Dulles International Airport
Tel: 1-800-722-9675
Opening hours: Daily 05:00 - 10:00 ET and 11:00 - 19:00 ET
Dulles International Airport; Main Terminal; Check-in Zone 3, Concourse B
Dulles International Airport Baggage Office
Tel: 1-703-572-0785 or 1-888-996-1900
Opening hours: Daily 05:00 - 10:00 ET and 11:00 - 19:00 ET
Vietnam
East Sea Travel and Air Service (Hanoi)
Tel: +84 4 3562 7326
Fax: +84 4 3562 7331
Opening hours : Mon - Fri 08:00 -17:30, Sat : 8:30-12:00
Room 603, Thang Long Ford Building, 105 Lang Ha Street, Hanoi, Vietnam
East Sea Travel and Air Service (Ho Chi Minh City)
Tel: +84 8 730 78999
Fax: +84 8 730 61518
Opening hours : Mon - Fri 08:00 -17:30, Sat : 8:30-12:00
Room 202, Saigon Riverside Office Center, 2A-4A Ton Duc Thang Sreet, District 1, Ho Chi Minh City, Vietnam
-
United States
Reservations
Tel : 1-800-722-9675
Fax : 1-954-769-5079
Opening hours: Mon - Fri 08:30 - 20:00 ET and Sat - Sun 08:00 - 16:00 ET
Administration office address
South African Airways, 1200 S. Pine Island Road, Suite 650, Plantation, FL 33324, USA
Customer Care
If your journey originates in the United States, please use the contact information below to give us feedback and share your concerns:
South African Airways Attn: Customer Service
1200 South Pine Island Road, Suite 650 Plantation, FL 33324
Email: SAAUSQueries@flysaa.com
Phone: +1-954-769-5023
Fax: +1-954-769-5069
Hours: Monday-Friday 09:00 a.m. to 5:00 p.m. (EST). Closed weekends & U.S. Public Holidays.
You may also share your comments about our services with the U.S. Department of Transportation, as follows:
http://www.dot.gov/airconsumer
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., S.E. Washington, D.C. 20590