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Welcome,

Representing an airline as an Airport Operations staff member is a unique and wonderful opportunity. Airport Operations Staff members are ambassadors of their airline and must display professionalism at all times.

Besides being a Ground Staff member on the ground, you will be a Customer Service Professional employed to fulfil the needs and requirements of your airline’s customers. Your role will include all aspects of a ground staff agent and customer service.

Every day will hold a new and exciting challenge for you!

So, if you enjoy interacting with people and:

  • Are always well-groomed
  • Are Compassionate and Caring
  • Are Confident and Responsible
  • Have excellent Communication Skills
  • Have a good command of the English language, and
  • Have the ability to remain calm and controlled when under pressure…

Then a career as a Ground Staff Member is for you!

South African Airways now offers Ground Staff Training Programmes (for Ground staff Purpose) to the general public. The information below will tell you more about our course offering!

  • South African Airways Airport Operations Training is conducted by our approved Airport Operations Training Organisation, in terms of the South African Civil Aviation Regulations Part 141 (ATO registration No. CAA/0079).

    We pride ourselves on providing the highest standards of ground staff training that enables Ground Staff Members to develop the necessary skills to effectively manage any boarding, check-in or arrival problems that may occur on the ground in accordance with internationally recognised standards.

    All Legislative and Regulatory training are approved by the South African Civil Aviation Authority (SACAA), as required.

    All training, assessment, remediation and moderation is conducted by qualified SACAA accredited Instructors and/or Designated Examiners, in line with regulatory requirements.

    Our training programme is designed to meet local and international service delivery standards.

    During or following completion of our training programmes, learners undergo theory and practical assessments covering the training received. This is done in order to verify proficiency in carrying out ground staff duties.

  • To commence training, you must be:

    • 18 years or older, and have a Matric/Grade 12 qualification
    • Be able to speak, read and write English
    • Good communication and team working skills
  • It includes the following components:

     

    Course

    Duration

    Content

    ICAO Dispatcher 50 DAYS
    Navigation General:
    • Terrestrial sphere
    • Latitude
    • Longitude
    • Distance
    • Lines on the Earth
    • Great Circles 
    • Small Circles 
    • Equator
    • Rhumb Lines
    • Map Projections
    • Lamberts Conformal 
    • Mercator Projection 
    • Polar Stereographic
    • Time
    • International Standard Atmosphere
    • Total Temperature at ISA
    • Measurement of Speed
    • Static/Dynamic Pressure
    • Total Pressure
    • IAS
    • RAS
    • TAS
    • MACH
    • Pressure Altimeter
    • Density Altitude
    • Altimeter Setting Procedures
    • RADAR Control
    • Triangle of Velocities
    • CR3 Wind Side Calculations
    • CR3 Calculator side
    • Air Traffic Services
    • Separation Standards
    • MACH Number Technique
    • Rules, Regulations and AIS
    • Subdivision of Airspace
    • Classification of airspace 
    • NOTAM Code/Decode
    • ICAO Abbreviations 
    • Jeppesen Documentation
    • ATS Route Designators
    • Navigation and Route Planning
    • Wake Turbulence
    • ATC Clearances / Completion of
    • Use of repetitive ATC flight plans (RPL)
    • MNPS
    • RVSM
    • Flight Operations and 
     
    Procedures
    • Holding Patterns
    • Instrument Approach 
     
    Procedures
    Aviation Meteorology:
    • Properties of the Atmosphere 
    • Atmospheric Pressure
    • Temperature
    • Water Vapour and Humidity
    • Visibility
    • Global Winds
    • Winds and Local Topography
    • Jet Streams
    • Vertical Air Motion
    • Wind Shear Awareness
    • Precipitation
    • Temperature and Adiabatic 
     
    Lapse Rates
    • The Role of Latent Heat Atmospheric Stability
    • Cloud Forming Processes
    • Cloud Classification
    • Thunderstorms
    • Lightning
    • Air Masses
    • Frontal Systems
    • Icing and Ice Accretion
    • Tropical and Equatorial Weather
    • Aviation Weather Report Formats
    • TAF 
    • METAR 
    • SPECI
    • SIGMET 
    • ROFOR
    • AIREP
    • ARFOR
    • SAFOR
    • SNOWTAM
    • Station Circles
    • ICAO Annex 3: Operationally Desireable Forecast 
     
    Accuracy
    • Aerodrome Operating Minima
    • ICAO Annex 3: Standard Reporting Models
    • ICAO Annex 3: Application of Meteorological 
     
    Data for Pre-Flight Planning
    • WMO METAR Decode Tables
    • WMO TAF Decode Tables
     
    Radio and Radio Aids:
    • Introduction to Radio
    • Wavelength-frequency Relationship 
    • Frequency Bands 
    • Audio and Radio Frequencies
    • Sidebands 
    • Classification of Emissions 
    • The Ionosphere
    • Effect on Radio Waves
    • Radio Waves – Properties and Propagation 
    • Ground Waves
    • Sky Waves
    • Direct Waves
    • Radio Communication
    • HF Communication
    • VHF Communication  
    • Radio Aids
    • True Direction
    • Magnetic Direction
    • Magnetic Variation
    • RDF Radio Direction Finding
    • NDB Non-Directional Beacons
    • Marker Beacons
    • ILS  Instrument Landing Systems
    • VOR VHF Omni-Directional Beacons
    • RADAR General
    • Ground RADAR
    • SSR Secondary Surveillance RADAR
    • Radio Altimeter
    • GPWS Ground Proximity Warning Systems
    • DME    Distance Measuring Equipment
    • Airborne Weather RADAR
    • DOPPLER
    • DECCA/LORAN/OMEGA Area Coverage Systems
    • INS Inertial Navigation Systems
    • GPS Global Positioning Systems
    • TCAS Traffic Collision Avoidance Systems
    • ACARS Aircraft Communications
     
    Addressing/Reporting Systems
    • RNAV/RNP Area Navigation and Required 
     
    Navigation Performance
    • FANS     Future Air Navigation Systems
    • Frequency Bands 
    • Audio and Radio Frequencies
    • Sidebands 
     
    Aircraft Weight and Balance Control:
    • Weight and Balance Control
    • Aircraft Weight Build Up  
    • Balance and Structure  
    • Principle of Centre of Gravity
    • Mean Aerodynamic Chord
    • Centre of Gravity Range
    • Centre of Gravity Limits
    • Manual Wide Body Load Planning/Load-sheets
    • Manual Wide Body Trim
     
    Principles of Flight & Aircraft Performance:
    • Aerodynamics 
    • Lift
    • Thrust
    • Drag
    • Principles of Flight
    • Forces and Moments
    • Reference Datum
    • Body Reference Planes
    • Design Weight Definitions
    • Operational Weight Definitions
    • Aircraft Performance General
    • Take-off Limitations
    • Take-off Speeds
    • Take-off Distances
    • Take-off Flight Paths
    • Non standard Days
    • Aircraft Take-off Performance Data Presentation
    • Runway Performance Analysis 
    • Thrust Settings 
    • Approach and Landing  
    • Miscellaneous Take-off Performance Concepts
    • B747-200 Aircraft Operations Manual
    • Operation on Precipitation Covered Runways
    • Operation with Brakes Deactivated 
    • Operation with Anti-skid Inoperative 
    • Minimum Ground Control Speeds  
    • Cost Index, ECON and Cruise Control
    • Aircraft Performance Management System – PMS
     
    Flight Planning:
    • Phase 2 Generic Flight Planning Fuel Policy 
    • Aircraft Weight Considerations
    • Manual Flight Planning Data 
    • Semi-circular Rules
    • Re-dispatch/In-flight Re-clearance Operations
    • Point of No Return (PNR) Time and Fuel 
     
    Calculations
    • Critical Point (CP) Time and Fuel Calculations
    • Aircraft Take-off and Landing Performance Data
    • Aircraft Refuelling Manual
    • Dispatch Release /Fuel and Water Order Form
    • Aircraft Specifications
    • Manual Flight Planning Aircraft Data Sheets:
    • B737-500
    • B727-100
    • A320-231
    • B707-344 B/C
    • B757-200
    • B767-200
    • DC10-30
    • B747-200
    • B747-300
    • B747-400
    • CAA SA-CATS-OPS 91.07.12 Fuel Policy
    • En-route Alternate Location
    IATA Dangerous Goods Regulations CAT10.Initial 3 DAYS
    • General Philosophy
    • Limitations
    • List of Dangerous Goods
    • Labelling and Marking
    • Recognition of Undeclared Dangerous Goods
    • Storage and Loading Procedures
    • Pilots’ Notification
    • Provisions for Passengers and Crew
    • Emergency Procedures
    Aircraft Weight and Balance Control. Initial. Theory/Practical. Passenger Aircraft. 10 DAYS
    • Principles of Weight and Balance
    • Aircraft Terminology
    • Loading Procedures
    • Codes and Abbreviations for Baggage and Special Category Cargo
    • Segregation Requirements for Special Category Cargo
    • Completion of Manual Weight and Balance Documentation as Required by SAA and SACAA
    • Wide-body and Narrow-body Aircraft
    IATA OCC Flight Operations Phase 1. 15 days

    Navigation General:

    • Terrestrial sphere
      • Latitude
      • Longitude
      • Distance
    • Lines on the Earth
      • Great Circles
      • Small Circles
      • Equator          
      • Rhumb Lines
    • Map Projections             
      • Lamberts Conformal
      • Mercator Projection
      • Polar Stereographic
    • Time               
      • International Standard Atmosphere
    • Pressure Altimeter
    • Altimeter Setting Procedures
    • RADAR Control
    • Air Traffic Services
    • Rules, Regulations and AIS
    • Subdivision of Airspace         
      • Classification of airspace
    • NOTAM Code/Decode
    • ICAO Abbreviations
    • Jeppesen Documentation
    • ATS Route Designators                          
    • Navigation and Route Planning
    • Wake Turbulence
    • ATC Clearances / Completion of           
    • Use of repetitive ATC flight plans (RPL)
    • MNPS
    • RVSM
    • Flight Operations and Procedures
    • Holding Patterns
    • Instrument Approach Procedures

    Aviation Meteorology:

    • Properties of the Atmosphere
    • Atmospheric Pressure                           
    • Temperature
    • Water Vapour and Humidity
    • Visibility 
    • Global Winds
    • Winds and Local Topography
    • Jet Streams
    • Vertical Air Motion
    • Wind Shear Awareness
    • Precipitation
    • Cloud Forming Processes
    • Cloud Classification               
    • Thunderstorms
    • Lightning
    • Air Masses             
    • Frontal Systems
    • Icing and Ice Accretion
    • Aviation Weather Report Formats
      • TAF
      • METAR
      • SPECI      
      • SIGMET
      • ROFOR
      • AIREP
      • ARFOR
      • SAFOR
      • SNOWTAM
    • WMO TAF Decode Tables

    Radio and Radio Aids:

    • Introduction to Radio
      • Wavelength-frequency Relationship
      • Frequency Bands
      • Audio and Radio Frequencies
      • Sidebands
      • Classification of Emissions
    • The Ionosphere
      • Effect on Radio Waves
      • Radio Waves – Properties and Propagation
      • Ground Waves       
      • Sky Waves
      • Direct Waves
    • Radio Communication
      • HF Communication 
      • VHF Communication                          

    Aircraft Weight and Balance Control:

    • Weight and Balance Control
      • Aircraft Weight Build Up 
      • Balance and Structure 
      • Principle of Centre of Gravity
      • Mean Aerodynamic Chord
      • Centre of Gravity Range
      • Centre of Gravity Limits
      • Manual Wide Body Load Planning/Load-sheets

    Principles of Flight & Aircraft Performance:

    • Aerodynamics
    • Lift                          
    • Thrust
    • Drag
    • Principles of Flight 
    • Forces and Moments
    • Reference Datum
    • Body Reference Planes
    • Design Weight Definitions
    • Operational Weight Definitions
    • Aircraft Performance General
    • Take-off Limitations
    • Take-off Speeds                     
    • Take-off Distances
    • Take-off Flight Paths

     

    Non Standard Days

    Airport Operation Initial Training Programme.

    Airport Passenger Handling

     

     

    5 days

     

     

    •  Communication
    •  Geography Industry Organizations
    •  Codes and Abbreviations
    •  Aircraft Terminology
    •  Apron hazards and Passenger  Movements
    •  Baggage
    •  Travel Documents
    •  Special Category Passengers
    • Assess to Check-in, display relevant flight information and Passenger lists  Use of the flight log Boarding procedures 

    Dangerous Goods CAT 9 Regulations

    2 day

    Bi-annual

    • General Philosophy
    •  Limitations
    • Labeling and Marking
    •  Provisions for Passengers and Crew
    •  Emergency Procedures

    ALTEA CM

    10 days

    •  Travel Documents
    •  Baggage
    •  Introduction to the system
    •  Basic Check-in Procedures
    •  Different Passenger Tickets
    •  Special Category Passengers
    •  Standby Passengers
    •  Through-checks
    •  The PW
    •   Denied boarding
    •  Gate Procedures
    •  Manual Check-in Procedures
    •  Aircraft delays
    •  Counter Preparation and Check-in mock-up

    World Tracer

    5 days

    •  Introduction to World Tracer
    •  Create Files
    •  Display Files
    •  Amend Files
    •  Action Files
    •  Matching
    •  Close Files
    •  Found Property
    •  Supplementary Transactions
    •  Station Reports

    Verification of Travel Documents

    (Passport/Visa Course)

    3 days

    •  Travel Documents
    •  Facial Features and Impostors
    •  Timatic, ETAS &  API

    LERAP

    1 day

    As per Safety requirements Bi-annual

    Human Factor

    1 day

    Bi-annual

    Per legislative requirements

    •  What is Human Factor
    •  Why is Human factor necessary
    •  Who must be aware
    •  Affecting Factors
    •  Types of personalities
    •  Human defines deeds, actions and performance
    •  Communication
    •  Communications barriers
    •  System approach
    •  Stress and fatigue
    •  Situation awareness
    •  Threats
    •  Types of errors
    •  Cultures
    •  The event triangle

    Safety Management System (SMS)

    1 day

    Bi-annual

    Per legislative requirements

    •  What is Safety?
    •  Safety ultimate goal is: HOW CAN SAFE ENVIRONMENT BE ACHIEVED
    •  What is an SMS?
    •  Safety Policy and objectives
    •  Safety Assurance
    •  Safety Risks Management
    •  Safety Promotion
    •  JUST CULTURE
    •  Components & Elements of Protection / SMS
    •  Hazard identification
    •  Occurrence / Hazard reporting

     

  • Our training is conducted in Johannesburg, Cape Town and Durban 
     
    Theoretical training is conducted in our classrooms and,
    Practical training is conducted at the check-in counters at ORTIA, Cape Town and Durban 
    Our Computer Based Training Centre is used for training and self-study purposes.
  • All training is delivered, via:

    • Instructor-led Learning;
    • E-Learning Modules;
    • Role Plays;
    • Simulations;
    • Presentations/multimedia interactive learning;
    • Group Work;
    • Group Discussions;
    • Self-Study;
    • Skills Practice Sessions on actual aeroplane or approved representative training device;
  • Eight (8) learners are accommodated per course.

  • The SAA Airport Operations Initial Training Course is conducted at a cost of R13 000.00, per person, all inclusive.

    Dangerous Goods CAT 10 Initial: R1500.00

    Aircraft Weight and Balance Passenger Aircraft: R5000.00

    OCC Flight Operations Phase 1: R7500.00

    ICAO Dispatcher: R25000.00

    The Course Cost includes:

    • All training manuals and training materials.
    • All costs associated with theory and practical training and assessments.
    • Certificates.
    The Course Cost excludes:
     
    Travel and Accommodation Costs.
    Meals.
     
  • Airport Operations Initial Training Programme

    Month/Course

    Start Date in CPT

    End Date

    October 2019 

    TBA

    TBA

         
    Month/Course Start Date in DUR End Date
    October 2019 18 Oct 2019 26 Nov 2019
         
    Month/Course Start Date in JNB End Date
      07 Oct 2019 29 Nov 2019

    Dangerous Goods CAT 10 Initial (DG CAT 10 Initial)

     
    Month/Course Start Date in JNB End Date
      TBA TBA

    Aircraft Weight and Balance Passenger Aircraft Initial

    Month/Course Start Date in JNB End Date
      TBA TBA

    OCC Flight Operations Phase 1

    Month/Course Start Date in JNB End Date
      TBA TBA

    ICAO Dispatcher

    Month/Course Start Date in JNB End Date
       TBA TBA
  • The competency mark for the formal assessment is eighty percent (80%). Learners achieving a mark of 75-79% will be given the opportunity to one rewrite per course at a cost of R250-00 per assessment. Learners achieving a mark of 74% and lower must attend a full course and redo the assessment.

  • Follow these simple steps to assist you to confirm your seat on one of our courses!

    Step 1

    Read through all the information in this section to understand the details regarding the SAA Airport Operations Training Programme.

    Step 2

    If you would like to attend one of our Airport Operation Training Courses, complete and sign the Registration Form. Email the completed form and a copy of your Matric Certificate to SAA via email address, AirportOpsTraining@flysaa.com

    By doing this, you will tentatively reserve your seat on the course dates you have selected.

    Note: We accept course registrations up to 10 working days prior to the scheduled start date of a course. 

    Step 3

    Complete and sign the Student Training Agreement, which details the terms and conditions together with the Course Agreement you are registering for.

    Course Agreement
     
     
     
     
     

    To enable you to access SAA premises and aircraft, complete and sign the SAA Security Clearance Indemnity Form . A copy of your Identity Document (ID) will also be required.

    Email the completed documents, copy of matric certificate and ID copy to AirportOpsTraining@flysaa.com

    If you have any queries and would like to speak to someone kindly contact +27 11 978 3811.

    Step 4

    SAA will email you an invoice reflecting the total amount to be deposited, in full payment of the course. The SAA Bank account details will also be provided.

    Note: The full payment is due prior to commencing training.

    Step 5

    Once you have completed the payment, email the proof of payment as soon as possible to AirportOpsTraining@flysaa.com

    This will confirm your seat on the course dates reflected in your Registration Form.

    SAA will communicate your confirmation on a course, in writing.

    Please bring this confirmation with you on your first day of training!

    Please note that confirmation on a course will be on a ‘first-come-first-serve’ basis.

    Where a course is full, SAA will endeavour to accommodate you on the next available course of your choice!

    Step 6

    Look out for emails from SAA leading up to your first day of training.  We want to make sure that you are prepared and ready for your first day!

    If you have any queries before you start training, please email us via AirportOpsTraining@flysaa.com.

We look forward to hearing from you. We are excited to welcome you into our world!