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Tropical Cyclone Usagi forces SAA to cancel flights between Johannesburg and Hong Kong

JOHANNESBURG, 21 September 2013. South African Airways (SAA) wishes to advise its passengers and customers that flights between Johannesburg and Hong Kong International Airport have been canceled as a result of adverse weather conditions in Hong Kong.

Authorities in Hong Kong have advised airlines that the Hong Kong International Airport (only) is unsafe to operate to as a result of Tropical Cyclone Usagi. Flights will resume once conditions are deemed safe for flying into and out of the Hong Kong International Airport. As such the following SAA flights have been cancelled:
Saturday, 21 September 2013
•    SA 286 (Johannesburg to Hong Kong). This flight was initially scheduled to depart OR Tambo International Airport at 16:55 (JHB time).  
Sunday, 22 September 2013
•    SA 287 (Hong Kong to Johannesburg). The flight was scheduled to depart the Hong Kong International Airport at 23:50 (Hong Kong time).

All our customers with SAA tickets who are affected by these flight cancellations will be offered the following assistance either via SAA Call Centres, City Ticket Offices, Airport Ticket Offices or through their Travel Agent.
•    Rebooking on the next available flight (same cabin / same booking class) subject to space availability.
•    All date and flight change fees will be waivered. This allowance will apply to South African Airways tickets only and not on any other airline tickets. In addition, the offer must be taken up and tickets re-issued through an SAA office by the 25 September 2013. Should any passenger elect to travel on a later date, all such travel must commence on or before 27 September 2013.

Contact details:

South Africa
SAA Call Centre numbers
•    Johannesburg –   (27 ) 11 978 1111 or 0861 606 606
Operating hours
•    Mon – Sun 06h00 – 22h00 (local time)

North America
SAA Call Centre numbers
•    Fort Lauderdale –  (1) 800 722 9675
Operating hours
•    Mon – Fri : 08h30 – 20h00 (local time)
•    Sat – Sun: 08h00 – 16h00 (local time)

United Kingdom
SAA Call Centre numbers
•    London – 0844 375 9680
Operating hours
•    Mon – Sun: 09h00 – 17h00 (local time)

SAA Call Centre numbers   
•    Frankfurt –  +49 (0) 69 29980320
Operating hours
•    Mon – Fri: 08h00 – 18h00 (local time)

SAA will continue to monitor the situation and any new developments regarding the airport closure and related activities will be communicated. South African Airways regrets the inconvenience caused by this incident.

About SAA
South African Airways (SAA) is the leading carrier in Africa, serving 26 destinations across the continent, as well as major destinations within South Africa and internationally from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its four wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; Air Chefs, the catering entity of SAA and South African Travel Centre (SATC). SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for 11 consecutive years. Mango and SAA hold the number one and number two successive spots as South Africa’s most on - time airlines.

For more information contact:

SAA Group Corporate Affairs
Tlali Tlali
Executive: Group Corporate Affairs
Mobile: +27 82 333 3880   


Kabelo Ledwaba
Communications Manager (External)
Mobile: +27 83 414 4720

Twitter: @flysaa