From the Voyager team

South African Airways can boast many accolades over its rich heritage and history spanning nearly eight decades and as usual, the recent spate of awards bestowed upon the airline hasn't gone unnoticed. We are sincerely grateful for the ongoing support and votes of confidence we continuously receive from around the world from our most loyal and frequent customers.

In this edition of our monthly newsletter we bring you the best of our Southern African neighbours enabling you to clock up coveted Voyager Miles when you fly on any SAA operated flight between Johannesburg and Maputo with the double Miles promotion which is valid until 31 July 2013. We also continue to delight in the introduction of our programme's lifestyle component, Legacy Lifestyle, which promises to keep the excitement alive over the next few months with tantalizing prizes in Swakopmund and Windhoek in Namibia.

In many parts of the world, the month of May forces us to take a moment out of our busy schedules to pay homage to the role played by mothers across all walks of life. In honour of mothers all over the world, Health Spas offer you double Miles with every purchase of an Instant Health Spas Guide voucher during May.

We also wish to acknowledge that the past months have seen us prioritizing a number of system challenges which have received escalated and prioritized attention. We wish to apologise for any inconvenience you, as our most valued members, have experienced as a result of these challenges and can assure you that we are striving to do everything possible to deliver a seamless platform

Enjoy reading!

From the Voyager team
SAA bags a brace of awards
Best Business Class Product
Double Miles to Maputo
Legacy Lifestyle Competition
Double Miles - Health Spas
SAA Jet Airways code-share
Europcar awards levels
Airline Corner
Voyager Updates

SAA scores a brace for the first quarter of 2013

South African Airways (SAA) has received two major endorsements from respected industry experts. In the first, SAA topped the list of the most on-time airlines in the world in a report produced by an independent entity, FlightStats, Inc., the leading provider of global flight and airport information services.

According to the FlightStats report, South African Airways was one of the only two major international carriers that delivered over 90% of their flights on time in March. SAA took the number one spot with 92.26% whilst Gulf Air came in second at 92.11%.

The FlightStats March 2013 On-Time Airline & Airport Performance Report further states that major international airlines had on average delivered 78.76% of their flights to the arrival gate within 15 minutes of schedule in March, up slightly from February's 77.64%. Cancellations for the same group in March were 1.35%, down from 1.57% last month.

According to SAA's General Manager of Operations, Zuks Ramasia: "SAA's above average operational showing among global competitors is the result of the skill and efforts of highly trained teams across all functions, working in tandem to ensure safe, efficient and value for money operations."


Best Business Class Product

The On-Time Performance accolade comes hot on the heels of another accolade bestowed on South Africa's national carrier by a Europe-based publication. Through its Mystery Shopper project, FVW, Germany's leading travel trade magazine, voted SAA's business class as the Best Business Class product amongst Star Alliance carriers.

The magazine's incognito mystery shopper tested the Business Class products and services of Star Alliance carriers on long-haul flights out of Germany. SAA topped the list with 94 points out of 100, eclipsing three other renowned European airlines.

SAA ranked the highest for its comfortable fully lie-flat seats, while its class-leading comfortable duvet, extra-large pillow and padded bedding also got the nod from the magazine's mystery shopper. SAA also got 24 points out of 25 for its check-in and lounge facilities whilst the cuisine was rated 18 out of 20 points and service 19 out of 20.

"It is very humbling to note that those that we serve daily with our renowned South African hospitality recognise the effort that we put into making their travelling experience convenient, safe and comfortable. Every South African should take pride in the fact that their national carrier is Africa's most awarded airline and held in high esteem by travellers from across the world," said Ramasia.

With a route network of 26 African destinations as well as access to over 1300 airports in almost 200 countries through its Star Alliance membership, SAA is one of a handful of airlines that have direct flights to all continents.

"SAA practically brings the world to Africa and takes Africa to the world - and considering these awards, we do so on time and in unrivalled comfort. Regardless of these recent accolades, we will continue to put concerted effort in improving our product offering and service levels," Ramasia concluded.


Earn Double Miles to or from Maputo

A rich history behind this marvelous country lying along the Indian Ocean with crystal clear beaches makes it a must visit holiday and business destination. Its heart beat and capital city is Maputo, also known as the City of Acacias in reference to acacias trees commonly found along its avenues and the Pearl of the Indian Ocean.

Maputo is a melting pot of several cultures. The Bantu and Portuguese cultures dominate, but the influence of Arab, Indian, and Chinese cultures is also felt.

Terms & Conditions

Voyager number must be inserted at time of booking for the Miles to automatically be loaded
Double Miles will be earned in all revenue fare classes
Double Miles are applicable on SAA operating flight numbers only
Double Miles are valid on flights between Johannesburg/Maputo or Maputo /Johannesburg
Promotion valid from 1 May - 31 July 2013
Journey must be completed within the promotion dates

Legacy Lifestyle getaway packages up for grabs

Remember, to convert your Voyager Miles to Legacy Rands or Legacy Rands to Voyager Miles visit www.voyagerbylifestyle.com or log into your Voyager profile with your membership number and PIN, select Awards, Issue a Non-Air Award, from the drop down menu select Lifestyle - then Legacy Lifestyle. Click here for a detailed illustration on how to convert Voyager Miles to Legacy Rands.

As an exclusive offer, do a conversion now and stand a chance to win a trip to Namibia for you and a partner, as well as a number of other exciting prizes*. The trip includes:

Transfer to Windhoek Country Club and Resort, 2 Nights stay in a Luxury Suite, Afternoon visit to Gocheganas Luxury Lodge and Spa with treatments for two, Casino Vouchers, Champagne Breakfast at Kokerboom Restaurant, City Tour of Windhoek, Lunch at Katatura Restaurant and a Visit to Okapuka Game Lodge.
VIP Transfer to Swakopmund Hotel and Entertainment Centre, 2 Nights in the VIP Suite Sunset quad bike tour, Dinner at Platform One restaurant, Dolphin cruise, Couples massage and Sundowners.

*Terms and conditions apply.

The partnership between Legacy Lifestyle and Voyager allows Voyager Members to convert their Voyager Miles into Legacy Rands which can be spent at over 200 Lifestyle Brand Partners. In turn, Lifestyle Members are able to convert their Legacy Rands to Voyager Miles, bringing their dream destination closer than ever.


The relaxed way of doubling your Miles

Purchase an Instant Health Spas Guide voucher during the month of May and earn Double Miles. With 300+ spas in South Africa and beyond. Gift vouchers can be used at any listed spa. Click here for terms and conditions.


South African Airways and India's Jet Airways Sign Code Share Agreement

South African Airways (SAA) and Jet Airways, India's premier international airline, have announced a code share agreement that will enable seamless air travel connectivity to several business centres in India and South Africa. Tickets went on sale on 16 April 2013 with travel effective from 18 April 2013.

Under the arrangement; South African Airways, the only airline with non-stop flights between Johannesburg and Mumbai, will code share on Jet Airways' operations between Mumbai and Delhi, Bangalore, Hyderabad, Chennai and Thiruvananthapuram. In turn, Jet Airways will code share on SAA's flights between Mumbai and Johannesburg and beyond to Cape Town and Durban.

Customers who are members of SAA's loyalty programme, Voyager, will be able to earn miles and obtain tier status when travelling on Jet Airways using SAA-issued tickets. Likewise, members of Jet Airways' Jet Privilege programme will also be able to earn and redeem JPMiles and earn Tier points/Tier JPMiles when they travel on SAA flights marketed by Jet Airways. This provides an opportunity for customers to spend miles exploring the various Indian and South African destinations on offer.


Drive Europcar with Miles redemption

Redeem only 8,000 Miles per day to rent a Group T - Kia Picanto or similar - with aircon. Or to get one better, redeem only 8,750 Miles to drive a Group B - Hyundai i20 hatch or similar - with more boot space. This includes standard damage and loss waiver, 100 km's free per day, airport surcharge, tourism levy and VAT.


Airline Corner






SAA Launches Newly Developed Mobile Applications
Passengers can now check flight details on the go

South African Airways (SAA) has launched two new mobile applications (Apps) that give customers access to comprehensive travel and airline information on the go. Using the convenience of their iOs or Android mobile phones and tablets, SAA passengers can now view their booking information, check-in for a flight, find the status of their checked-in luggage, and view information on lounges, flights and destinations.

With this mobile functionality, information such as flight arrivals and departures is now available at passengers' fingertips. Passengers can also search for information on special fares, view Voyager status and Miles, use a currency converter, or even get an updated 10-day forecast of the weather at any destination that SAA flies to.

Travellers can download the newly developed mobile applications for their iOs or Android smartphones and tablets from the Apple App Store and Google play stores respectively.

"As a global airline, we consistently seek ways to make flying with SAA ever more convenient. Our customers now have the option of by-passing the queues and breezing through the terminal by using either mobile check-in, on-line check-in, or print-your-own boarding pass features. This is the type of service that air travellers have come to expect from Africa's most awarded airline," Cavaliere enthused.


Code-share enhancements

SAA and Scandinavian Airlines (SK) have expanded their code-share agreement to include the following destinations; Stockholm -Frankfurt, Oslo-Frankfurt on the services of Scandanavian Airlines, effective 31 March 2013.

SAA has entered into a code-share agreement with Air Seychelles (HM), flights opened for sale on 30 April 2013, for travel effective from 2 May 2013. Voyager members will earn Voyager Miles when booked on the SAA flight number.

Operating Flt No Marketing Flt No Day of week Origin Destination Departure Arrival
HM060 SA7210 2.4.7 Jhb Mahe Is. 1225 1920
HM061 SA7209 2.4.7 Mahe Is. Jhb 0800 1110


Partner Airline redemption News

Qantas has announced a change whereby redemptions on Jetstar operated flights must be booked on the Jetstar (JQ) prime flight number. This means that award seat bookings can no longer be booked on the Qantas (QF) codeshare flight operated by Jetstar and members will no longer be able to redeem award seats on QF / JQ operated flights.


Voyager Updates

Membership card distribution delay

In an effort to ensure our service remains exemplary, we required additional time to ensure all technicalities have been taken care of and hence we have only recently commenced with card distribution. We realize that the timing is not ideal and apologise for any inconvenience you may experience due to the delayed arrival of your new card.

In the interim we assure you that we have taken the liberty of ensuring you will remain recognized at SAA and Star Alliance touch points by simply presenting your current card.

Taking into account that you may have already made travel arrangements, please drop us an e-mail at VoyagerCardTracker@flysaa.com for an update if it is taking longer than three weeks for your card to arrive.

Flights not tracking

Voyager members are encouraged to ensure that names on their Voyager profile always correspond with their names as displayed in their passport. This will ensure that details in your flight bookings will correspond with the details in your Voyager profile thus ensuring the claiming of Miles is a smooth process. Should your Voyager account details not match the information in your passport kindly forward a copy of your RSA ID or passport and your membership number to Voyager@flysaa.com to have your profile updated accordingly.