March 2013
 
 
   
 

From the Voyager team

At South African Airways we strive to remain on top of our game and continue to offer our travellers and Voyager members the type of service they expect from us and have become accustomed to. The "Skytrax" 4 Star Airline achievement serves as our commitment to remain value driven.

Yet another activity filled month lies ahead of us, and top of the to–do list will be to redeem your Miles before they expire on 31 March 2013. We appreciate the value that Voyager Miles have to our members, which is why we emphasise ways in which to save them from expiring.

During the month of March, sport enthusiasts and participants will be spoilt for choice with activities around the globe and at home in South Africa. Our own SAA Holidays are always at hand to assist you in planning your trip around the world to follow your favourite sport.

If you are looking for that little bit extra – from double Miles and prizes up for grabs, to discounted prices and reduced awards – we have the perfect offers for you, courtesy of SAA and our partners.

As a responsible global citizen, South African Airways understands the importance of preserving our natural resources and wildlife, and we have teamed up with WWF to contribute to this cause. Find out how you can participate in the Earth Hour article below.

Enjoy reading.

From the Voyager team
SAA Certified a Four Star Airline
Earn Double Miles to Maputo
Travel to Hong Kong & India in Style
Earn Double Miles with Marco Polo Hotels
Avis Miles Expiry offer
Enjoy 30% off with Hilton HHonors
Ipad to be won – Global Passenger Services survey
Camelot Day Spa Voucher up for grabs
Bonus Miles with Wine–of–the–Month
R500 off with Spec–Savers purchase
Enjoy the Cape Town Cycle Tour with SAA Holidays
Fashion Week Tickets up for grabs
Airline Corner
The Earth Hour – WWF & SAA
Voyager simplified

South African Airways Certified as a 4–Star Airline for 11 Years in a Row
 

South African Airways has been awarded the 4–Star Airline ranking for 2013 by Skytrax, the independent, global airline rating organisation. The 4–Star Airline ranking recognises continued quality improvement in SAA onboard products and service, together with a number of changes to the home base airport customer experience in terms of product and service levels.

Edward Plaisted, CEO of Skytrax says: "South African Airways has managed to maintain quality levels throughout the past year, and are delivering a solid product and service standard to their customers, making their 4–Star ranking well–deserved."

The Skytrax Star Ranking audit examines more than 800 areas of product and service delivery, across all areas of airport operations and the cabin experience, and demonstrates that SAA passengers can look forward to a high–quality product and service.

SAA’s 4–Star Airline ranking signifies that the airline has achieved a good standard of product across all travel categories, with standards of staff service delivery in both onboard and airport environments also being well ranked.


Earn double Miles to Maputo
 
 

Fly South African Airways to and from Maputo on SA 146 or SA 147 between 1 March and 31 May 2013, and earn Double Miles!

Terms and conditions:

    Voyager number must be inserted at time of booking for the miles to be loaded automatically.
    Double Miles will be earned in all revenue fare classes.
    Double Miles are applicable on the above specified SAA operating flight numbers only (SA 146/147).
    Promotion is valid from 1 March – 31 May 2013
    Journey must be completed within the promotion dates.
 

Fly in style to Hong Kong and India
 




 

One of SAA’s most celebrated and longstanding routes is the metropolis of Hong Kong, a unique meeting place for East and West, blending Chinese heritage, British colonial influences, high-tech modernity and Cantonese gusto. With our daily services we provide easy access to the hustle and the bustle of this diverse destination.

In celebration of our operations to Hong Kong we provide all Voyager Members with the unique opportunity to get entered into a lucky draw when flying Business Class to win a holiday package consisting of:

    2 Business Class tickets to Hong Kong or India
    3 nights’ accommodation at an InterContinental Hotel
    A Bidvest card pre–loaded with ZAR2 000, equivalent to the relevant currency

Whether it is history or shopping you sort after the magical India is your destination and South African Airways will take you there.

India is the seventh–largest country by area, the second–most populous country with over 1.2 billion people, and the most populous democracy in the world. The Indian economy is the world’s tenth–largest by nominal GDP and third–largest by purchasing power parity (PPP). The Gateway of India, one of Mumbai’s most iconic landmarks, was built to commemorate the 1911 visit of British monarch King George V. A must–visit for both locals and tourists, the Gateway of India is best visited at sunrise to avoid the crowd. This is also where the pier terminal is located.

As part of the prize sponsors, InterContinental Hotels Group (IHG) offers over 4,500 hotels in 100 countries across the globe to accommodate any traveller, anywhere. Whatever your travel needs, from luxury to family-friendly to extended stay and more, you're sure to find the perfect hotel within the IHG family of brands.Click here

to find out more.

Shop, stay, wine and dine at the most populous city of India, Mumbai; there you can find just about every high–profile local designer label and more boutique experience.

Terms and Conditions:

    Voyager number must be inserted at time of booking, to ensure that your Miles track and that we capture your entry into the draw.
    Non Voyager members will be required to enrol as members in order to qualify for this promotion.
    The winner will be notified telephonically or via email, and may be required to pose for photos.
    The competition closes on 31 May 2013.
    One return flight to Hong Kong or Mumbai will secure one entry into the competition.
    Travel must be completed within the promotional dates.
    The draw will take place after the promotion end date.
    Competition is valid for all Business Class fares on SAA operating flights only.
    The winning package must be utilised by 30 November 2013.
 

Earn Double Miles with Marco Polo Hotels
 
 

Marco Polo Hotels – comprises of a legendary blend of Asian hospitality and Western innovation, served in modern, chic sophistication in the strategically important business and cultural centres of China and Asia–Pacific regions. Marco Polo Hotels – also known for its excellent services and first–class signature touches.

Stay for 2 consecutive nights or more at the hotel’s qualifying rate, and you get to enjoy a complimentary room upgrade, as well as Double Miles, from Marco Polo Hotels in China, the Philippines and Thailand.

For more information, click here

 

Your Voyager Miles expire at the end of March 2013
 

Ensure that you don’t lose your valuable Voyager Miles by redeeming online for your next Avis car rental.

SAA Voyager members who redeem their Voyager Miles receive a reduced rate, starting from 6 500* miles per day. Get even more value from your Voyager Miles with Avis, because We Try Harder.

Click here to find out more and to view our great rates.

* Voyager Terms and Conditions apply. 6 500 miles for Group A, limited waivers, 100 free kilometers, airport and tax, and tourism levy. Customer to pay for all extras by credit card. All certificates must be redeemed using the normal Voyager redemption process.

 

30% Promotion with Hilton International Resorts
 

Enjoy 30% off your dream trip while staying in one of our breathtaking resort locations. From the Algarve to Zanzibar, you can enjoy 30% off the full price, when paying a 30% deposit.

Hilton HHonors membership, earning of Points & Voyager Miles®, and redemption of points are subject to HHonors Terms and Conditions.

 

Participate in the Global Passenger Survey for a chance to win an Apple Ipad
 

"This survey will allow passengers to confidentially give customer satisfaction and feedback on their experience with South African Airways, and the information provided will help the airline to analyse passenger opinion to gauge performance and identify opportunities."

To participate please go to the link below:

http://www.gps-pax.com/pax_SouthAfrican.asp

 

Camelot Day Spa voucher worth R2 400 up for grabs
 

 

Camelot Spa your world of wellness offering Spa treatments that creates a sense of wellbeing, vitality and optimal health. Camelot Spa’s lifestyle assessments will personalize your treatment program to achieve measurable wellness results. Detox, rejuvenation, de stress and relaxation. Camelot Spas are situated all over South Africa and the following neighbouring countries; Swaziland, Botswana and Mozambique.

This award–winning Spa group uses innovative wellness techniques to provide the ultimate beauty unsurpassed relaxation solutions. Its premium range of spas recently joined the famous Health Spa family and can be found throughout the country, both in major cities as well as at top game reserves and lodges. So be sure you will live a moment of pure bliss and luxury!

From 1 March 2013, SAA Voyager Members can earn Voyager Miles at all Camelot Spas nationally on selected packages. One lucky SAA Voyager Member will stand a chance of winning a decadent Camelot Day Spa experience worth R2 400. To qualify for this prize, you need to purchase any spa treatment during the duration of the promotion period.

This Camelot promotion will run from 1 March until 1 June 2013. For more information on Camelot Spa packages visit www.camelotspa.co.za.

Camelot Spa…“Your World of Wellness”.

 

Earn up to 1 500 Bonus Miles with Wine of the Month
 
 

Enjoy the experience of top–quality whiskies from around the world, including even Japan, India, and France.

Finally we offer you the chance to discover more about our local brandies. There is so much more to this fine beverage than the usual clichés that surround brandy in our South African culture; discover the reason we have become world renowned as one of the finest Brandy produces on earth.

 

Get R500 off with Spec–Savers
 
 

Spec-Savers is the leading Optometry Group in South Africa, with over 235 stores in South Africa and Namibia.The brand is committed to ensuring a combination of professional standards and quality eyewear, available at affordable prices.

In addition to our already reduced and affordable prices, Spec–Savers is helping you save even more by giving you R500 off on your new pair of prescription spectacles.

Save and earn points with Spec-Savers and SAA Voyager.

For more info visit www.specsavers.co.za

 

Take part in the world’s biggest timed cycle event – The Cape Town Cycle Tour!
 
 

Grueling hours of weekend training sessions have prepared you for the ultimate cycle challenge in Cape Town next month. The race will take you across some of the Cape Peninsula's most scenic routes, but this is no joy ride.

Most cyclists will be straining to improve their time, while others will be fighting fatigue just to finish the race in the allotted 7 hours. The atmosphere is always festive with locals braaing along the route and raucously urging you on, just when your spirits are flagging. Conquer Chapman’s Peak and Suikerbossie and you are on a downhill run to personal glory.

Find out more about our SAA Holidays packages here >>

 

Mercedes Benz Fashion Week tickets up for grabs
 

As a token of our appreciation for your continued support, SAA Voyager is giving away 25 double tickets to the Mercedes Benz Fashion Week in Johannesburg. This event takes place at the Mary Fitzgerald Square in Newtown from 7-9 March 2013.

If you have flown with SAA since the beginning of 2013 to date, you stand a chance of winning a ticket. To enter this competition, simply email your ticket number and your Voyager Number to DumoDenga@flysaa.com. The first 25 entrants will win double tickets to this event.

 

Airline Corner

 

SAA enhances its codeshare relationship with Virgin Atlantic

We are proud to announce that SAA has enhanced its codeshare relationship with Virgin Atlantic by introducing codeshare flights between London, Edinburgh, Manchester and Aberdeen.

Voyager members will be able to earn Miles when booking the SA codeshare flight number. Operations to Manchester will start on 31 March 2013, to Edinburgh on 5 April 2013 and to Aberdeen on 9 April 2013.



Nairobi Double Miles promotion – reminder

Please be reminded that you earn Double Miles when travelling to NBO on SA180/181 until 31 March 2013.


Product News

It is always a good idea to be well prepared before you travel. Manage My Booking is a helpful application that allows you to review your travel itinerary, make or change requests, and add specific services.

Manage My Booking allows you to:

    Change domestic bookings
    Retrieve and pay for your bookings
    View details of your travel itinerary
    View your seat and meal requests
    Make seat requests from an interactive seating plan
    Make meal requests from a list of available special dietary meals
    Provide Advance Passenger Information (e.g. passport and other details), when travelling to international destinations
    Add a Voyager or partner airline frequent flyer number to ensure receipt of Tier miles and Voyager Miles
    Email your itinerary to colleagues, friends and family
    View check–in times and information about On–line Check–in and Customer Self-service Check–in machines
    Request a Tax Invoice for flysaa.com bookings
    Check–in for your flight on–line and print your boarding pass (where available) before going to the airport
    Obtain baggage information including allowances or restrictions
    Access real–time departures and arrivals information
    Change your flights, upgrade your cabin class with Voyager Miles, and claim refunds
 

SAA takes an innovative leap with self–service boarding

South African Airways, in conjunction with Star Alliance and Heathrow Airport Ltd, has taken an innovative leap with the introduction of self–boarding trials in London through the use of biometric technology.

Although self–boarding is already done in Europe, SAA is the first airline to use biometric (facial) and passport recognition all the way from check–in through airport security to boarding.

Volunteers for self–boarding are enrolled by SAA at check–in, using our special "trial" desks where their passport information is scanned and a picture taken, which is checked against Advanced Passenger Profiling information.

The biometrically equipped check–in desks are located in Zone C at Heathrow International Airport, for validation and boarding at Gate 48.

This international trial solution is an industry first and an exciting opportunity for South African Airways and Star Alliance.

 

Drop ’n Go in London

Following the launch of tap–and–go mobile check–in, SAA UK is launching a customer self–service bag drop trial at London Heathrow.

To make their customers’ journey even smoother UK team members are trialling a new self–service bag drop kiosk at Heathrow’s Terminal 1 in collaboration with Star Alliance.

Travellers simply identify themselves using their passport, booking reference or ticket number, and they are issued with a bag tag (or tags) and a boarding card. They label their own bag and drop it off at the bag–drop machine. Easy, and it just takes seconds.

"Since it began, over 5 000 bags have been processed with an average time of 35.6 seconds and we are getting great customer feedback," says Miranda Lovegrove, SAA Airport Manager: London Heathrow.

Airlink introduces new routes

Airlink will commence scheduled services on two new over-border routes, Johannesburg to Kasane (Botswana) and Johannesburg to Vilanculos (Mozambique) from 22 March 2013. Earn Voyager Miles and enjoy convenient connections with SAA and their Star Alliance Partner airlines.

Spread your wings, fly Airlink – Freedom of the African sky.

Vilanculos

Kasane


 

Switching off the earth for one hour
 


 

You are invited to switch off your lights during Earth Hour on Saturday, 23 March 2013, between 8:30 and 9:30 in the evening, as a symbolic act that will unite millions of people around the world in reflecting on our environmental impact and renewing our commitment to the planet.

This initiative by the World Wide Fund for Nature (WWF) is aimed at stopping the degradation of the Earth’s natural environment and building a future where people live in harmony with nature.

For Earth Hour, SAA Voyager, the frequent flyer programme of South African Airways, has put out a challenge to its members. When Voyager members elect to donate their air miles to WWF, SAA Voyager will double the Miles donated to the organisation.

"This is a great initiative where Voyager members can make a valuable contribution to our collective efforts towards saving the planet. Let us stay conscious of the effect our actions have on the world we live in," says Manoj Papa, SAA General Manager Commercial (Acting).

As the world’s largest mass participation event for the environment, WWF’s Earth Hour drives actions – both big and small – that are changing our world. Together we must turn the inspiration of one hour into actions of every hour.

There is a special power in the bold simplicity of Earth Hour – a moment shared in darkness! The beauty of it is that anyone can get involved with the switch–off, host an event to celebrate Earth Hour as best honours the planet and change to sustainable ways of living beyond the hour!

We all need to aim towards being energy efficient first and foremost, as well as investing in clean, renewable energy solutions.

This means switching off lights when leaving a room and unplugging appliances when not in use, as well as changing over to energy–efficient solutions (such as energy–saving light bulbs), using renewable energy by installing solar panels and solar water geysers, and reducing our transport energy consumption through carpooling, walking and cycling where possible.

WWF South Africa inspires us to switch off our lights during Earth Hour and switch over our mindsets and habits to more sustainable ways of living and doing business, beyond the hour.

For more information about what you can do for Earth Hour, visit www.facebook.com/WWFSA, or email earthhour@wwf.org.za.

 

Voyager Simplified
 

Remember: 31 March is just around the corner, so don’t forget to redeem your Awards and avoid Miles from expiring!

Spend on the SAA Voyager Credit Card with effect from 1 January 2012 no longer saves a member’s Miles from expiring.

Effective from 2012 and beyond, spending on your SAA Voyager credit card no longer counts towards non-expiry of your Miles, but you can save your Miles by flying 5 000 or 3 000 Tier Miles on either SAA or SA Express respectively in a calendar year.

VOYAGER WEB AWARDS:

There are 3 types of Awards that can be redeemed online:

    SAA Awards
    STAR Awards
    NON–AIR Awards

How to log on:

  1.   Visit www.flysaa.com
  2.   Click on Voyager
  3.   Enter Voyager number
  4.   Enter PIN
  5.   Choose the type of Award you want to redeem

Remember:

    Make sure that you redeem the correct Award
    Once redeemed, changes are only permitted within one month, and at the cost of ZAR185.00
    On your Award, if Miles are due to expire, those Miles will be forfeited
    Please read all pop–ups when redeeming Awards online!