February 2013

From the Voyager team

The year is now well under way and we have all gotten used to the idea of 2013, but a lot of work and excitement still lies ahead for us.

The Chinese New Year – also known as the Spring Festival – celebrations are about to begin, so we wish all Chinese communities across the globeSui Sui Ping An (harmony and safety all year round) as we usher in the Year of the Snake.

February is indeed a month of celebrations: South African Airways is proud to announce our 79th anniversary of flying and – since the whole world is busy celebrating love – we are giving Voyager members the opportunity to indulge in our hotel partner offers for an intimate getaway with their loved one. They can even make use of discounted awards when using Mango airline between Lanseria and Cape Town until the end of February, or use their Miles for HealthSpa vouchers redeemable across South Africa. All in the spirit of love!

As we get closer to the end of Africa’s prestigious soccer showpiece – the Africa Orange Cup of Nations – we invite visitors from different parts of the continent and the world to take some time to enjoy the natural beauty of our country, coupled with the warm South African hospitality. Each of our nine provinces has unique scenery and diversity–rich heritage to offer.

Voyager Miles expiry is almost upon us and we would once again like to remind our members to redeem their Miles before they expire on 31 March 2013.

Please take the time to go through the important information in this newsletter, to make sure that you don’t miss out on what matters to you, in terms of exclusive promotional offers and tips on how to manage your Voyager account effectively.

Enjoy the read!

From the Voyager team
Earn Double Miles to Nairobi on SAA
Enjoy a double delight from GHA
Fancy a romantic weekend with Avis?
Get cooking for Valentine’s Day
Drive off with Volkswagen
Stay on the move with SAA’s mobile portal
Airline Corner
SAA scoops yet another award
Voyager Simplified
Star Alliance Updates

Double up your miles on your next trip to Nairobi!

Simply fly during February and March 2013 between Johannesburg and Nairobi on SA 180 and SA 181 and earn yourself double miles.

Terms and Conditions:

    Voyager number must be inserted at time of booking for the miles to automatically be loaded
    Double miles will be earned in all revenue fare classes.
    Double miles are applicable on the above specified flight numbers only. (SA 180/181)
    Promotion valid from 1 February – 31 Mar 2013
    Journey must be completed within the promotion dates.

Room Upgrade and Double Miles with GHA

Spoil yourself with a room upgrade and earn Double Miles – stay for 2 consecutive nights or more at the hotel’s qualifying rate, and you can enjoy a complimentary room upgrade and Double Miles from Marco Polo hotels in China, the Philippines and Thailand.

Click here to find out more. Terms and conditions apply.


Love is in the air...


February is the month of love, which is why we’re offering all Voyager members who rent an Avis vehicle through flysaa.com a chance to win one of ten complimentary weekend car rentals*. Because if you are happy, we at Avis are ecstatic. After all, you are the reason We Try Harder.

* Click here for terms & conditions or Book now...


Win a cooking experience with Benny Masekwameng
     As part of the Voyager Valentine’s experience for two



Celebrate Valentine’s Day with SAA Voyager and you could be enjoying a once–in–a–lifetime cooking experience with Tsogo Sun’s renowned Executive Chef, Benny Masekwameng.

Benny Masekwameng is the man of the moment – if you haven’t read about him, you’ve definitely seen him on TV. Now you could have the opportunity to meet him in person. We recently welcomed him on board to upgrade SAA’s premium and regional in–flight menus.

Simply book and fly on any SAA operating flight during the month of February and you will be entered into the lucky draw for:

    Tsogo Sun’s cooking experience for two, hosted by Benny
    2 nights stay at any Tsogo Sun hotel within South Africa
    Two return SAA domestic flights
    Two days car rental with Avis

Click here for the terms & conditions >>


Win an Unforgettable Experience with Volkswagen & SAA Voyager

Whether you have a need for speed or seek a driving adventure, we’ve got you covered. Two Volkswagen Driving Academy driving courses are up for grabs.

Click here for details >>


Product Updates

Mobile Check–in

South African Airways has included Mobile Check–in to the Self Service Check–in suite of products, combined with Mobile Boarding Pass delivery via email.

Simply access the Mobile Check–in application on your mobile phone by entering your booking information. If there are multiple passengers on the booking, you can also select who to check in at this point. You can add your frequent flyer details, select your seat*, update any necessary information, and send your boarding passes to your phone via email.


This is available from the following domestic departure cities:
Johannesburg, Cape Town, Durban, Port Elizabeth and East London
And for these international flights:
Frankfurt, Munich and London to Johannesburg

*If you have a touch-screen phone, simply touch the required seat to select it, instead of entering the seat number.


Mobile content on–the–go

SAA has launched its very own mobile portal, allowing passengers to access comprehensive travel and airline information from just one point of reference, anywhere, anytime, by using their mobile phone.

This new initiative is in partnership with Star Alliance, who developed the Common IT Mobile Platform, which SAA has used to launch its own portal for passengers – making SAA the first airline in Africa to offer this new service.

Visit the portal at http://m.flysaa.com to access airline flight schedules, directions to airline lounges at airports around the world, flight arrival and departure information, a currency converter, and destination information, such as weather forecasts, for any city in the world.

The mobile portal also allows you to:

    Check your booking on the go
    Check your flight status
    Trace lost baggage
    Check your Voyager mileage account

Once on the site, the application automatically scales to the size of the handset being used. This convenient tool means no more clicking away to find hidden parts of the page due to the limited size of a particular mobile phone screen.

The portal is currently available in six languages: English, German, Spanish, French, Mandarin and Portuguese.


Airline Corner

Vic Falls

If you’re looking for a romantic getaway in February, visit SAA Holidays to view great specials to Vic Falls in Zambia.

Situated on the Zambezi River between Zambia and Zimbabwe, the breathtaking Victoria Falls are definitely Zambia’s prime attraction. Not only do the falls provide unmatched spectacular scenery as the water plunges into the depths of the gorge, but they’re also the setting for a multitude of adrenaline pumping activities, like white water rafting, bungee jumping from the 364 foot (111m) high bridge, canoeing, abseiling, micro–lighting over the falls, elephant–back safaris, jet–boating through the rapids, and many more.

SAA operates daily to Livingston and Victoria Falls.


SAA bicycle carrying policy for Cape Cycle Tour 2013

With the Cape Cycle Tour around the corner, SAA has once again ensured that your equipment arrives safe and sound in time for South Africa’s premier cycling challenge. Click here for detailed information on bicycle transportation >>


SAA named "Best Airline of the Year"

South African Airways has won Global Traveler’s highest honour – being named "Airline of the Year" for global business travellers and fans of luxury travel. SAA received the award at the venerable publication’s annual awards gala that recognises the best in travel.

At the December awards ceremony held in Los Angeles, Executive Vice President of North America, Todd Neuman, was joined by fellow SAA executives, as well as a representative from the Consulate General of South Africa, and key travel industry and corporate partners – who were all there to celebrate this prestigious win with South Africa’s national airline.

"South African Airways would like to thank the Global Traveler ‘Year Committee’ for the great honour of being named ‘Airline of the Year’. We would also like to thank the readers of the magazine for voting SAA as ‘Best Airline in Africa,’" said Neuman. "These awards, plus the ‘Best White Wine International Business Class,’ are indicative that our efforts are working," said Neuman.

Global Traveler’s recognition of SAA as "Best White Wine International Business Class" was for the Driehoek Sauvignon Blanc 2011, which was chosen by SAA and a panel of international judges during the airline’s annual comprehensive wine selection process. This yearly activity is meant to showcase South African wines across the globe, while also complementing a carefully–designed selection of on–board cuisine and its accompanying services.


Voyager Simplified


Remember: 31 March is around the corner, so don’t forget to redeem your Awards and avoid Miles expiry!


There are 3 types of Awards that can be redeemed online:

    SAA Awards
    STAR Awards
    NON–AIR Awards

How to log on:

  1.   Visit www.flysaa.com
  2.   Click on Voyager
  3.   Enter Voyager number
  4.   Enter pin number
  5.   Awards options – SAA Awards, Star Awards or Non–Air Awards
  6.   Choose the type of award you want to redeem


    Make sure that you redeem the correct award
    Once redeemed, changes are only permitted within one month, and at the cost of ZAR185.00 (excluding on Any–Day Awards, and awards transactions for Platinum and Lifetime Platinum members).
    When an award reversal is done on your account, all the Miles that are due to expire will be forfeited
    Please read all pop–ups when redeeming awards online!

Star Alliance Opens New Lounge at Buenos Aires Ezeiza "Ministro Pistarini"
      International Airport


First Star Alliance Lounge in Latin America

Star Alliance and local ground handling company CrossRacer have opened a new lounge at Buenos Aires International Airport for the exclusive use of customers travelling on Star Alliance member carrier flights from the Argentine capital. First and Business Class passengers as well as Star Alliance Gold Card Holders have access to this new 450 square metre facility which is located on the second level of the new Terminal B. It offers space for around 130 guests and is open 24 hours a day, seven days a week. Click here for more…


15th Anniversary Frequent Flyer Bonus Promotion Winners

Congratulations to our top 15 Star Alliance network frequent flyers! They have each won 15 000 Voyager miles as part of the Star Alliance 15th Anniversary promotion; which took place between 14 May and 14 November 2012.


  Number of Flown Star Alliance Carriers Name
1 8 Dr Glenmarie Lange
2 8 Mr Gregory Guy
3 7 Ms Renata Moraes
4 7 Mr Robert Letschert
5 7 Mr Joaquin Munoz
6 7 Mr Timothy Sanders
7 7 Mr Casparus Carstens
8 7 Mr Sean De Cleene
9 7 Mr Peter Fischer
10 7 Ms Micheline Ntiru
11 6 Mr Norman George
12 6 Dr Edward Mabaya
13 6 Mr Harri Heliovaara
14 6 Mr Hayden Locke
15 6 Mr Richard Phillips