Voyager & Star Alliance

STAR ALLIANCE

South African Airways joined the Star Alliance on 10 April 2006.
The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognised by numerous awards, including the Air Transport World Market Leadership Award, Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Adria Airways, Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Avianca Brazil, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR,  Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, Turkish Airlines, THAI  and United. Overall, the Star Alliance network offers over 21,500 daily flights to 1,356 airports in 193 countries.

Earn and Spend Miles

With the Star Alliance network every time you fly, you can earn or spend Miles no matter which of the member airlines you choose to travel with. Adria Airways, Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Avianca Brazil, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, Turkish Airlines, THAI and United. Now you are able to earn Tier Miles across all Star Alliance member airlines for Voyager Silver and Gold Status (only SAA Miles will qualify for Life Time Platinum Status). Once you’ve earned enough Miles you will be eligible for either Star Alliance Silver or Gold Status, and recognised as a valuable Voyager Member whenever you travel on a Star Alliance member airline. You will also be entitled to the following Star Alliance benefits:

Gold Status

Your Gold, Platinum or Lifetime Platinum Status will automatically qualify you for these Star Gold benefits when flying on a Star Alliance member airline.

  • Priority Airport Check-In: You’ll be able to avoid long queues by checking in at the separate check-in desks provided for Star Alliance Gold members.
  • Extra Baggage Allowance: You’ll be entitled to check in an additional 20kg or one additional piece of luggage (allowing members to check-in three bags instead of two where the Piece Concept is applicable).
  • Gold Track (Priority Security & Immigration): You'll be able to proceed more smoothly through security, bypassing the usual queues.
  • Airport Lounge Access: As a Star Alliance Gold Member, you and a friend will have access to more than 1000 lounges worldwide when you travel with any Star Alliance member airline, regardless of class of travel.
  • Priority Boarding: You’ll be able to board at your convenience along with First and Business Class passengers. (Subject to local regulations.)
  • Priority Baggage Handling: You’ll be entitled to priority baggage service across the entire Star Alliance network.
  • Priority Reservations Waitlist: You’ll receive priority waitlisting if the flight you want is already fully booked.
  • Priority Airport Standby: You’ll receive priority standby listing if you arrive at the airport without a reservation for a specific flight. (Subject to local regulations.) Should you hold a full-fare ticket for one Star Alliance member airline you can rebook on another.

Silver Status

Your Silver Voyager Status will automatically qualify you for these additional Star Silver benefits when flying on a Star Alliance member airline.

  • Priority Reservations Waitlist: You’ll receive priority waitlisting if the flight you want is already fully booked.
  • Priority Airport Standby: You’ll receive priority standby listing if you arrive at the airport without a reservation for a specific flight. (subject to local regulations). Should you hold a full-fare ticket for one Star Alliance Member airline you can rebook on another.
 
Star
Star Silver
Star Gold
 
Blue
Silver
Gold
Platinum
Life Platinum
Star Alliance Tier Miles exclusivity
included Included
included Included
included Included
included Included
 
Mileage earn & spend across Star Alliance network
included Included
included Included
included Included
included Included
included Included
Priority reservations waitlist Not Included
included Included
included Included
included Included
included Included
Priority airport stand-by Not Included
included Included
included Included
included Included
included Included
Priority airport check-in Not Included Not Included
included Included
included Included
included Included
Priority baggage handling Not Included Not Included
included Included
included Included
included Included
Priority boarding where available Not Included Not Included
included Included
included Included
included Included
Gold Track* (Priority Security & Immigration) where available Not Included Not Included
included Included
included Included
included Included
Extra baggage allowance, 20 kg or one additional piece of luggage Not Included Not Included
included Included
included Included
included Included
Worldwide airport lounge access (refer to www.flysaa.com) Not Included Not Included
included Included
included Included
included Included

*Gold Track - Gold status holders, First and Business Class customers how have priority at airport security and passport control in more than 130 locations globally. To see where Gold Track (Priority Security and Immigration) is currently available, visit www.staralliance.com/gold-track

STAR ALLIANCE AWARD CHART
From / To Class Southern Africa Africa Europe Middle East South America Australia, New Zealand, Oceania North & South Asia Central Asia North America Central America, Hawaii & Caribbean
Southern Africa Economy 15 700 85 900 115 400 98 600 82 800 126 800 157 900 79 700 112 400 205 800
Business 24 800 142 900 192 000 162 900 130 800 200 400 249 600 125 900 177 600 325 300
First n/a 225 600 303 100 257 200 n/a 316 400 394 100 n/a 280 400 513 500
Africa Economy not applicable 104 100 131 200 97 700 188 800 171 500 180 100 79 200 162 600 164 200
Business 164 500 207 300 154 400 298 300 271 000 284 600 125 100 248 600 292 700
First 259 700 327 300 243 700 471 000 n/a 449 400 n/a 405 700 431 400
Europe Economy not applicable not applicable 84 300 85 600 110 600 179 600 152 700 61 800 118 200 130 900
Business 133 200 135 200 174 700 283 900 241 300 97 600 186 800 206 800
First n/a 213 500 275 900 448 200 381 000 154 100 294 800 326 500
Middle East Economy not applicable not applicable not applicable 94 600 164 800 159 400 102 200 31 000 157 500 197 500
Business 149 400 260 500 251 900 161 500 49 000 248 800 312 100
First 235 900 411 200 397 600 255 000 77 300 392 900 492 800
South America Economy not applicable not applicable not applicable not applicable 43 600 139 100 176 000 171 400 106 600 99 000
Business 68 900 219 800 278 100 270 900 168 500 156 500
First 102 500 326 900 413 600 402 800 250 600 232 700
Australia, New Zealand & Oceania Economy not applicable not applicable not applicable not applicable not applicable 44 200 99 300 140 700 107 100 140 100
Business 69 900 156 900 222 400 169 300 221 400
First 103 900 233 400 330 700 251 800 329 300
North & South Asia Economy not applicable not applicable not applicable not applicable not applicable not applicable 20 400 79 700 174 500 161 800
Business 32 200 125 900 275 800 255 600
First 47 900 187 300 410 100 380 200
Central Asia Economy not applicable not applicable not applicable not applicable not applicable not applicable not applicable 24 200 171 100 183 300
Business 38 200 270 400 289 700
First 56 900 402 100 430 900
North America Economy not applicable not applicable not applicable not applicable not applicable not applicable not applicable not applicable 35 200 76 500
Business 55 600 127 300
First 82 600 189 300
Central America, Hawaii & Caribbean Economy not applicable not applicable not applicable not applicable not applicable not applicable not applicable not applicable not applicable 133 100
Business 210 400
First 310 000
STAR ALLIANCE UPGRADE AWARD CHART
From / To Class Southern Africa Africa Europe Middle East South America Australia, New Zealand, Oceania North & South Asia Central Asia North Amercia Central America, Hawaii & Caribbean
Southern Africa Economy to Business 10 000 20 000 35 000 25 000 35 000 35 000 40 000 35 000 60 000 n/a
Business to First 15 000 n/a 50 000 n/a n/a n/a 55 000 n/a n/a n/a
Africa Economy to Business n/a 10 000 30 000 30 000 n/a n/a 40 000 n/a n/a n/a
Business to First 15 000 35 000 n/a n/a n/a 55 000 n/a n/a n/a
Europe Economy to Business n/a n/a 10 000 30 000 40 000 60 000 50 000 45 000 35 000 40 000
Business to First 15 000 35 000 55 000 75 000 65 000 60 000 50 000 55 000
Middle East Economy to Business n/a n/a n/a 10 000 n/a n/a 35 000 25 000 n/a n/a
Business to First 15 000 n/a n/a 50 000 35 000 n/a n/a
South America Economy to Business n/a n/a n/a n/a 10 000 n/a 55 000 55 000 30 000 n/a
Business to First 15 000 n/a 70 000 70 000 45 000 n/a
Australia, New Zealand & Oceania Economy to Business n/a n/a n/a n/a n/a 10 000 30 000 30 000 n/a n/a
Business to First 15 000 45 000 45 000 n/a n/a
North & South Asia Economy to Business n/a n/a n/a n/a n/a n/a 10 000 25 000 40 000 30 000
Business to First 15 000 35 000 55 000 40 000
Central Asia Economy to Business n/a n/a n/a n/a n/a n/a n/a 10 000 40 000 30 000
Business to First 15 000 55 000 40 000
North America Economy to Business n/a n/a n/a n/a n/a n/a n/a n/a 10 000 15 000
Business to First 15 000 20 000
Central America, Hawaii & Caribbean Economy to Business n/a n/a n/a n/a n/a n/a n/a n/a n/a 10 000
Business to First 15 000

Star Alliance Upgrade Award Terms and Conditions:

  • Star Alliance Upgrade awards are valid on Star Alliance operating carriers only, members must be booked on operating carrier code.
  • Star Alliance Upgrade awards are not permitted on Star Alliance marketing flight numbers.
  • Upgrade class from Economy to Business: I/class.
  • Upgrade class from Business to First Class: O/class.
  • Upgrade Awards are available for one class upgrade only (Economy to Business or Business to First class).
  • Double class upgrades are not permitted, except where carriers has a 2 cabin service on certain routes e.g. Economy and First class only. When the passenger applies for an upgrade, the system will automatically allocate the First Class cabin as the upgraded cabin due to no Business class service available.
  • Miles earned for travel using an Upgrade Award will be based on the original booking class purchased, not on the upgraded class.
  • Upgrade rules are subject to the operating carrier.
  • Upgrades are not permitted by some Star Alliance carriers if the booking contains connecting flights (married segments).
  • Eligibility for the Star Alliance Upgrade Awards depends on the booked commercial class and the participating carrier.
  • A confirmed ticketed booking in the eligible class is required in order to request the Star Alliance Upgrade Award redemption.
  • The Star Alliance Upgrade Award redemption is based per segment/sector.
  • No complimentary stopover is permitted.
  • No re-issuance of the ticket is required, the original lower class booking reflects the upgraded Star Alliance class (I ) should the transaction been successful.
  • Star Alliance Upgrades cannot be requested within 24hrs of departure of the applicable flight.
  • Should there be a difference in carrier imposed fees from the departure airport, these fees may be collected without re-issuance of the ticket.

 

Eligible Revenue booking classes for Star Alliance Upgrades on Star Alliance Carriers
Airline (operating carrier) Upgrade from Economy to Business Class Upgrade from Business to First Class
Aegean (A3) Y B n/a
Air India (AI) Y B C D
Avianca (AV) Y B n/a
Avianca Brazil (O6) Y B n/a
Adria (JP) Y B n/a
Austrian (OS) Y B E G n/a
Asiana (OZ) Y B C D
Brussels (SN) Y B n/a
Copa (CM) Y B n/a
Croatia (OU) Y B n/a
EgyptAir (MS) Y B C D
Lufthansa (LH) Y B J C D
LOT (LO) Y B n/a
TAP (TP) Y B n/a
Thai (TG) Y B C D
Turkish (TK) Y B n/a
United (UA) Y B n/a
Air Canada (AC) Y B O n/a
Air China (CA) G Y B J C D
ANA (NH) Y B E G C Z J D
Air New Zealand (NZ) Y B U E O n/a
EVA (BR) Y B K n/a
Ethiopian (ET) Y G S B n/a
Scandinavian (SK) Y B S n/a
Singapore Airlines (SQ) Y B S T P U C J Z
Shenzhen (ZH)* Y B M H n/a
Swiss (LX) Y B M U C D J

 

*Upgrades permitted from Economy to First class where only 2 class cabin services are available on certain routes.

STAR ZONE DESCRIPTIONS
Zone countries
Southern Africa Botswana, Lesotho, Mozambique, Malawi, Namibia, South Africa, Swaziland, Zambia, Zimbabwe
Africa Algeria, Angola, Benin, Burkina Faso, Cameroon, Canary Islands, Cape Verde, Chad, Côte d’Ivoire, Congo Brazzaville, Djibouti, Equatorial Guinea, Ethiopia, Gabon, Ghana, Kenya, Libya, Mali, Madagascar, Mauritius,Madeira, Nigeria, Reunion Islands, Dem Rep of Congo, Senegal, South Sudan, Sudan, Uganda, Tanzania, Togo
Europe Albania, Armenia, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Georgia (Caucusus), Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldovia,Morocco, Montenegro, Netherlands, Norway, Poland, Portugal, (excl Madeira), Romania, Russia, Serbia-Montenegro, Slovakia, Slovenia, Spain (incl the Balearics, excl. the Canary Islands), Sweden, Switzerland, Tunisia, Turkey, Ukraine, Yugoslav Republic
Middle East Azerbaijan, Bahrain, Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Saudi Arabia, Syria, United Arab Emirates, Uzbekistan, Yemen,Kazakstan
South America Argentina, Bolivia, Brazil, Chile, Cordoba, Colombia, Ecuador, Paraguay, Peru, Uruguay, Venezuela
Australia, New Zealand, Oceania Australia (incl Tasmania), Cook Islands, Fiji, French Polynesia, Mariana Islands, New Caledonia, New Zealand, Norfolk Islands, Samoa, Tahiti, Tonga
North and South Asia Brunei, Cambodia, China, Guam, Hong Kong, Indonesia, Japan, Korea, Laos, Maldives, Taiwan, Malaysia, Myanmar, Philippines, Russia Euro-Asia, Singapore, Sri Lanka, South Korea, Thailand, Vietnam
Central Asia Bangladesh, India, Jeddah, Nepal, Pakistan
North America Alaska, British Columbia, Canada, Mexico, USA
Central America, Hawaii and Caribbean Belize, Costa Rica, El Salvador, Guatemala, Antigua, Aruba, the Bahamas, Bermuda, Caracao, Cayman Islands, Cuba, Dominican Republic, Grenada, Guadeloupe, Guatemala, Haiti, Hawaii, Honduras, Jamaica, Puerto Rico, Panama, Nicaragua, St Kitts, St Lucia, St Maarten, Trinidad and Tobago, Turks and Caicos, US Virgin Islands

Star Alliance Award Rules:

  • Award flights are permitted for round/return trip travel on scheduled flights operated by Star Alliance carriers.
  • Most direct route must be used, additional award Miles will be required should the journey not be based on the most direct route. 
  • For Award reservations made more than 96 hours before scheduled flight departure time, the ticketing time limit must be less than or equal to 72 hours from the time the reservation was made.
  • For Award reservations made 96 hours or less before scheduled flight departure time, the ticketing time limit must be less than or equal to 24 hours from the time the reservation was made.
  • A maximum of six travel segments are allowed per itinerary (including RSA domestic add on sectors).
  • A maximum of four travel segments are allowed per itinerary (excluding RSA domestic add on sectors).
  • The outbound and return portion of your journey must be booked at the same time.
  • Reservations must be confirmed at time of booking.
  • Waitlisting is not permitted.
  • Reservations and ticketing can only be done through South African Airways offices.
  • When travel involves more than one carrier, all airlines must be Star Alliance carriers.
  • Star Alliance Awards are not permitted if the reservation includes SAA sectors only.
  • If Award travel is booked in a variety of booking classes i.e. a combination of Economy, Business and First class, then Miles for the highest class of travel must be redeemed.
  • No stopovers are allowed for purely Domestic travel or if the itinerary includes European cities only.
  • No stopovers permitted on Awards used within the USA only. USA routes within the 51 states of America.
  • One Stopover is permitted in addition to the point of turnaround for intercontinental travel only. (A stopover is a lapse of more than 24 hours between your arrival and departure at any transfer point) Exceptions may exist in some countries where a stopover is determined within 24 hours.
  • Backtracking is not permitted. (routing cannot include the same city more than once in each direction) Travel must be via the most direct routing.
  • Travel is subject to the blackout dates and capacity control of individual Star Alliance carriers.
  • Re-routing of tickets are not permitted.
  • Only one open jaw per Award is permitted but must return to country of origin (valid on intercontinental Sectors only).
  • Voyager rules apply for ticket validity/date of booking/Award changes, refunds etc.

Star Alliance Partners

Aegan   Air Canada
Air China   Air New Zealand
Adria   ANA
Asiana Airlines   Austrian Airlines
Shenzhen Airlines   Avianca
Brussels Airlines   Copa Airlines
Croatia Airlines   Egypt Air
Polish Airlines   Lufthansa
Scandanavian Airlines   Singapore Airlines
South African Airways   TAM
Swiss International Air Lines   Avianca Brazil
TAP   Thai Airways
Turkish Airlines   United Airline
Air India   EVA Air

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