SAA Voyager Elite members allowance

 
 
 

 

As part of the SAA journey on being positioned as the best airline in Africa, and in an effort to ensure best in class practices, SAA has recently announced changes to our baggage policy.

Changes to our baggage policy, not only allows us to be competitive on baggage allowance and excess baggage rates globally, however it also allows us to further simplify our processes for our valued customers. The recent decision was made to move from the weight concept to the piece concept. This strategic move has culminated in the introduction of the Piece Concept Baggage Policy* and has also resulted in the redrafting of one of our major status benefits for Elite Tiers in the Voyager programme.

Taking into consideration the existing benefits, we kept in mind the many complications caused by the weight concept, often resulting in disappointment and additional charges when our members connected on to other carriers implementing the piece concept, and concentrated on adapting the new policy so that you will receive the maximum benefit.

Effective 05 September 2012, your excess baggage benefit will be offered as an additional piece of baggage and no longer according to the weight concept when flying on the services of SAA.

The table below illustrates how each tier level excess baggage benefit will be allocated:

Tier Level Piece Allowed Travel Class Dimensions Weight Permitted
Silver 1 additional Economy/Business H + L + W = 158 cm (62 inches) 23 kg (50lb) & 32 kg (70lb) respectively
Gold 1 additional Economy/Business H + L + W = 158 cm (62 inches) 23 kg (50lb)& 32 kg (70lb) respectively
Platinum 1 additional Economy/Business H + L + W = 158 cm (62 inches) 32 kg (70lb)for all cabins
Lifetime Platinum 1 additional Economy/Business H + L + W = 158 cm (62 inches) 32 kg (70lb)for all cabins

Your dedicated elite team is on hand to handle all your queries related to the change in baggage policy on the following contact number: +2711 978-1234.

We trust that the new Piece Concept Baggage Policy will assist in streamlining your travel experience on our direct services and beyond.

*Click here for more information on the SAA global baggage policy.

   
 
 
 
 

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