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Welcome to FlySAA

Baggage Claims in the United Kingdom

Damaged Baggage

To report baggage damage sustained during transit on a South African Airways flight please contact:

Customer Care:
+44 (0)20 8576 5505 option 2

A SAA customer care representative will assess your claim and arrange for your baggage to be repaired.


Pilfered and Lost Baggage

To claim compensation for lost baggage or items pilfered from baggage, please download, print and complete the UK Baggage Claim Form.


download    UK Baggage Claim Form

Claim forms can be returned:

  1. By post to:

    Customer Care
    South African Airways,
    Elsinore House,
    77 Fulham Palace Road,
    W6 8AD
  2. By email to
  3. By fax to +44 (0)20 8576 5526

Please note, a file reference number is required to complete the claim form. A file reference number can be obtained only after the incident has been reported to GBS (Global Baggage Solutions). 

0844 375 4256
open Mon - Sun 09:00 hrs - 17:30 hrs