News and Media Releases

2020-21

  • Johannesburg (7 December 2021) - SAA has signed a co-operation agreement with local and regional carrier CemAir that extends the route network reach of both operators and offers customers using both airlines on a multi-destination voyage a seamless check-in experience.

    SAA’s Interim Chief Executive Officer Thomas Kgokolo says, “Airlines the world over constantly strive for efficiency and the benefit for the customer is that this agreement is convenient and lowers the cost of booking one ticket instead of two separate tickets. Fares will be issued on one itinerary and ticket, guaranteeing connectivity to more than one destination. It also allows passengers to through check-in their baggage between connecting flights of the two carriers without going through an entire check-in process again.”

    Over the past few years, we have watched CemAir grow into a respected aviation brand with a loyal and growing customer base. This interline arrangement enables flight scheduling connection and flexibility for time-sensitive passengers. It also adds more destinations to the route network of both airlines. These additional routes are ones not currently serviced by SAA and includes Luanda, Durban, Hoedspruit, George, Kimberly, Bloemfontein, Plettenberg Bay, Margate, Sishen and Gqeberha. We are thrilled to be partnering with CemAir”, says Kgokolo.

    Miles van der Molen, Chief Executive Officer of CemAir said, “We are excited to partner with South African Airways, one of the oldest airlines on the continent and a brand known by perhaps every South African. Our interline partnership will provide our customers with savings and convenience as passengers can now seamlessly connect between the two growing networks. As we continue our expansion during the Covid period, we realise now more than ever that partnerships are key to our success and working with SAA could not have come at a better time. We hope this is just the first step in a commercial partnership that will last many years.”

    This interline agreement informs SAA’s continuing strategy to grow the carrier, responsibly, profitably, and sustainably after resuming operations at the end of September.

    ENDS

    Media Enquiries may be directed to:

     

    Paul Botes

    Chief Commercial Officer

    Cemair (Pty) Ltd

    Mobile: +27 (0)72 514 2007

    Email:  paul@cemair.co.za

    Website: www.cemair.co.za/www.flycemair.co.za

     

    Ms Vimla Maistry

    Lead Corporate Affairs

    South African Airways (SAA)

    Mobile: +27 (0) 83 324 3620

    Email: vimlamaistry@flysaa.com

    Web: www.flysaa.com

  • Johannesburg (2nd December 2021) – South African Airways (SAA) confirms that the amended business rescue (BR) plan of Mango Airlines was tabled for voting at a meeting of creditors today.

    The BR plan was approved for implementation which also paves the way for Mango to find an equity partner.

    According to the BR practitioners the process to secure a successful bidder, inclusive of concluding the relevant acquisition agreements, is anticipated to be completed by the end of March 2022.

    ENDS

    Issued By: Corporate Affairs 

  • Johannesburg (1 December 2021) –  South African Airways (SAA), confirms that our operations out of Johannesburg to Harare, Zimbabwe will operate as per schedule and depart Johannesburg tomorrow, 2nd December 2021 on SA022 at 10h30.

    Customers travelling to Harare, will with immediate effect, be subjected to additional health protocols, as per the Zimbabwe Ministry of Health’s directive.

    • Every person arriving in Harare must have a negative PCR Health Certificate valid for 48 hours from the date and time of issue of such a certificate.
    • Notwithstanding the above, passengers arriving in Zimbabwe will be subject to a PCR test at the airport.
    • Customers who have a negative PCR result will be quarantined for 10 days at their own cost at a government designated site.
    • Customers who have a positive PCR result will be quarantined for a period of 14 days
    • Quarantine centres will be published by the Ministry of Health and Child Care (MOHCC). No home quarantine will be permitted.

    SAA encourages customers who require clarification to contact the call centre on +27 11 978 1111, selecting option one (1) for assistance, alternatively send an email to SAACustomerservice@flysaa.com or reach us on Twitter at flysaa_care for assistance. Further updates will be shared via our website at www.flysaa.com

    ENDS

    Media Enquiries may be directed to:

    Ms Vimla Maistry

    Email: vimlamaistry@flysaa.com

    Mobile: +27 83 324 3620

    Office: +27 11 978 2303

    Web: www.flysaa.com

  • Johannesburg (27th November 2021) – South African Airways (SAA) advises all customers of the decision by the Mauritian authorities to implement a travel ban on all passengers leaving South Africa with effect from 28th November 2021.  The scheduled flight SA190 from Johannesburg to Mauritius on Sunday, 28th November 2021 is now cancelled. This flight will now operate to Mauritius as a ferry flight.

    These further restrictions by the government of Mauritius will remain in place until further notice. SAA will still operate passenger flight SA191 departing Mauritius at 16h35 on 28th November 2021; this flight is already fully booked. 

    The Government of Mauritius has undertaken to arrange a Repatriation flight for its citizens, Resident and Occupational Permit Holders who are currently in South Africa. The helpdesk of the Mauritian Ministry of Foreign Affairs may be contacted via the e-mail address: mfaconsular@govmu.org

    For further clarification, customers may contact the SAA Call Centre on +2711 978 1111, selecting option one (1) , alternatively send an email to SAACustomerService@flysaa.com or reach us on Twitter at flysaa_care for assistance. Further updates on the resumption of flights will be shared via our website on www.flysaa.com.

    ENDS

    Issued By: Corporate Affairs 

  • Johannesburg (26 November 2021) – During these uncertain days, South African Airways (SAA) remains alert as the health and safety of our customers is paramount. 

    Following the announcement by health authorities of a new COVID variant of concern,  SAA customers can book and travel with confidence. SAA will offer the following flexibility in the event of new travel restrictions and a need for customers to revisit their travel plans for this festive period.A

    SAA already allows one (1) free change on all fare types offered on SAA operated flights subject to fare conditions. 

    In addition, in the event of new travel restrictions, should a customer no longer wish to travel, SAA encourages that the ticket be exchanged for a credit voucher which will preserve the value of the ticket as well as extend the validity for use to 31 March 2023. To access the credit voucher application form, please log on to https://www.flysaa.com/za/en/voucherApplication.action. Alternatively, the booking may be cancelled, and a refund (including taxes) will be offered to the original form of payment.

    Assistance will be provided to all ticketed passengers holding a South African Airways ticket via any SAA Call Centre, City Travel Office or Travel Agent with the relevant terms and conditions.

    Interim Chief Executive Officer Thomas Kgokolo says, “We are mindful that change is our new normal, and we need to be as agile as possible to meet our customer needs and keep travellers informed of changes in regulations pertaining to travel restrictions as and when imposed by countries that SAA flies to.” 

    SAA encourages all customers to take special care when travelling. You can minimise your risk of becoming unwell by ensuring that your travel vaccinations (including against COVID19) are up to date. Follow local health advice and continue to take simple hygiene and infectious disease control steps.

    All other related queries may be directed by email to SAAcustomerservice@flysaa.com

    ENDS

    Issued By: Corporate Affairs 

  • Kenya Airways and South African Airways Sign Strategic Partnership Framework

    The Strategic Partnership Framework between Kenya Airways and South African Airways is a key milestone towards co-starting a Pan African Airline Group

    Johannesburg, November 23rd, 2021 — Kenya’s national carrier, Kenya Airways PLC (KQ), has signed a Strategic Partnership Framework today with South African Airways (SAA), a key milestone towards co-starting a Pan African Airline Group by 2023. The partnership framework follows the Memorandum of Cooperation (MoC) that the two airlines signed two months ago to foster the exchange of knowledge, expertise, innovation, digital technologies, and best practice between the two airlines.

    The signing of the Strategic Partnership Framework by the two African airlines will see both airlines work together to increase passenger traffic, cargo opportunities, and general trade by taking advantage of strengths in South Africa, Kenya, and Africa.  It is expected that the partnership will improve the financial viability of the two airlines. Customers will also benefit from more competitive price offering for both passenger and cargo segment.

    The signing of the Strategic Partnership Framework was witnessed by President Uhuru Kenyatta and his South African host, President Cyril Ramaphosa on the second day of President Kenyatta's three-day State visit to South Africa. The Strategic Partnership Framework was signed by KQ Chairman Michael Joseph and SAA Chairman John Lamola in Johannesburg South Africa.

    The partnership framework aligns well with the aspirations of the Africa Continental Free Trade Area Agreement (AfCFTA) of providing a single market for goods and services, facilitated by movement of persons and goods to deepen the economic integration and prosperity of the African continent. It also includes demand recovery and other cost containment strategies which will aid the recovery of both carriers in an increasingly competitive African airline environment.

    Speaking at the signing ceremony, KQ Chairman Michael Joseph said, “This cooperation aligns with Kenya Airways’ core purpose of 'Contributing to the sustainable development of Africa' and is based on mutual benefits. It will increase connectivity through passenger traffic, cargo opportunities, while enhancing the implementation of the Africa Continental Free Trade Area Agreement (AfCFTA). The geo location of the two countries will make the Pan-African Airline Group attractive by creating the most formidable Airline Group that is expected to take advantage of strengths in South Africa, Kenya, and Africa.”

    Both airlines remain committed to their financial turnaround strategy. One of the pillars to achieve this is coming together and combining assets to provide a more robust and ultimately competitive aviation ecosystem to pursue the commercial viability of both carriers.

    The partnership of will improve the financial viability of the both airlines by creating the most formidable air transport connection in Africa by benefiting from at least two attractive hubs of Johannesburg and Nairobi. It will ignite the Kenya and South Africa tourism circuits, which account for significant portions of the respective country’s GDP,” said SAA Chairman John Lamola.

    - ENDS-

    About Kenya Airways

    Kenya Airways, a member of the Sky Team Alliance, is a leading African airline flying to 41 destinations worldwide, 34 of which are in Africa and carries over four million passengers annually. In 2020 KQ was named Africa’s Leading Airline by the World Travel Awards. It continues to modernize its fleet with its 32 aircraft being some of the youngest in Africa. This includes its flagship B787 Dreamliner aircraft. Kenya Airways services London, Amsterdam, Guangzhou, Sharjah, Mumbai and over 25 intra-Africa routes in addition to its passenger network. The on-board service is renowned and the lie-flat business class seat on the wide-body aircraft is consistently voted among the world’s top 10. Kenya Airways takes pride in being at the forefront of connecting Africa to the World and the World to Africa through its hub at the new ultra-modern Terminal 1A at the Jomo Kenyatta International Airport in Nairobi.

     

    About South Africa Airways

    South Africa Airways (SAA) began operations on 1 February 1934. SAA, is a leading carrier in Africa, serving regional destinations between Johannesburg and six African destinations - Accra, Kinshasa, Harare, Lusaka, Lagos (from 12th December 2021), Mauritius and 1 domestic route between Johannesburg and Cape Town.  It is a member of the largest international airline network, Star Alliance.  SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical (SAAT), a world class maintenance facility and Air Chefs, the catering entity of SAA. SAAT has particularly been successful in the delivery of high-quality maintenance services such as; major airframe checks; engine overhaul; mechanical components; avionics and line maintenance. From its first flight in 1934, SAA have welcomed the world to South Africa by showing off the warm generous heart of the country. The airline has more than 80 years of excellence and innovation to draw on.

     

    For media queries please contact:  

    Kuria Kanyingi – Senior Communications Officer, Kenya Airways 

    kuria.kanying@kenya-airways.com

     

    Vimla Maistry – Lead Corporate Affairs

    South African Airways (SAA)

    vimlamaistry@flysaa.com

     

  • SAA OFFERS TRAVELLER ASSURANCE

    PASSENGERS HEALTH & SAFETY IS PARAMOUNT DURING THE HOLIDAYS

    Johannesburg (19 November 2021) – South African Airways (SAA) is encouraged by ticket sales for the holidays especially for seasonal favourite destinations such as Cape Town and Mauritius. These flights started to book as soon as they opened for sale and clearly people are really looking forward to connecting with family, friends and beaches!

    Despite increasing vaccination numbers, countries and territories continue to experience sudden  outbreaks and COVID-19 remains an ongoing global health risk.

    Says Simon Newton-Smith, Chief Commercial Officer at SAA, “Certainly, we have to be prepared for any eventuality relative to COVID-19, we are mindful that change has become the new normal and we strive to be as agile as possible to meet our customer needs. On this basis, SAA is prepared but not anticipating lockdown disruption over the holidays.”

    Governments around the world is making every effort to rollout vaccinations, which continues to improve confidence in the safety of air travel. SAA is mindful that these are unprecedented times so the airline has “built in more flexibility” into its tickets, adds Newton-Smith. As a result, there is an introduction of one free date change extended to all our passengers. The offer is subject to the same booking class being available. 

    SAA encourages all passengers to take special care when travelling. You can minimise your risk of becoming unwell by making sure that your travel vaccinations (including against COVID19) are up to date. Follow local health advice and continue to take simple hygiene and infectious disease control steps.

    SAA have introduced a new product called MyExtra Seat – which allows passengers travelling in economy class to book the seat/s near them to ensure privacy and distance between passengers.

    Any other related queries may be directed to SAACustomerService@flysaa.com

    ENDS

    Issued By: Corporate Affairs 

  • CHANGES TO SAA REGIONAL FLIGHT SCHEDULE FOR DECEMBER AND JANUARY

    STRONG DEMAND FOR TICKETS ON NEW ROUTES TO NIGERIA AND MAURITIUS

    Johannesburg (19 November 2021) – After careful appraisal of ongoing passenger volumes, SAA is adjusting its flight schedules to accommodate passenger requirements.

    The airline will remove from the schedule its daily return service to Maputo in Mozambique. The decision is effective from December 1, 2021, and passengers holding tickets will be re-accommodated on codeshare flights operated by Mozambique Airlines, TM (LAM).

    SAA’s Interim Executive Commercial Simon Newton-Smith says, “When SAA resumed operations at the end of September, we committed to constantly monitor passenger volumes and revenue on all routes. Demand on this service has not met expectations and for the time being, this change is in line with our strategy of being a transparent management and fiscally responsible.”

    Newton-Smith says take up on two new routes, to Lagos in Nigeria and Mauritius has been encouraging and new services to other destinations are also being considered for 2022.

    Other adjustments being made for the December ’21 and January ’22 holiday season, are due to the expected slow demand on traditionally non-travel days, as customers spend their time with families and friends.

    Return flights to Accra in Ghana have been adjusted and will not operate on 25th December 2021 and 1st January 2022.  Kinshasa, DRC flights have been adjusted and will not operate on 24th December 2021 and 31st  December 2021. All Passengers will be re-accommodated on the next available SAA flights.

    SAA had operated 4 days a week to Lusaka since September to 30 November 2021. SAA had scheduled additional frequencies to fly 7 days a week from December, however further adjustments was made to the schedule to operate 5 days a week from the 1st of December. Affected passengers will be re-accommodated on the next available SAA flights.

    Notes Newton-Smith, “No airline likes to cancel flights but we are committed to success and sustainability of our airline, whilst we meet our valued customer requirements. We apologise to customers for any inconvenience and full assistance will be provided to all customers holding an SAA ticket on flights that are withdrawn from the schedule.

    Customers should refer to issuing offices for assistance.” Passengers who no longer wish to travel may cancel their booking and are able to receive a full refund (inclusive of taxes) or opt for the credit voucher which will be offered to the original form of payment.

    Newton-Smith says customers who have booked through a travel agent should contact them directly and if tickets were brought online or through the SAA call centre customers can contact SAA Trade Support via e-mail at Tradesupport1@flysaa.com. Customers who booked through an overseas SAA call centre should contact their local SAA office.

    Any other related queries may be directed to SAACustomerService@flysaa.com

    For up-to-date information please refer to the SAA website www.flysaa.com

    ENDS

    Issued By: Corporate Affairs

  • FLIGHTS TO NIGERIA RESUMES IN MID-DECEMBER

    Johannesburg (16 November 2021) – FROM mid-December, SAA will add another important continental route to its network with a three-times a week flight to Lagos in Nigeria.

    SAA has been flying to Nigeria for the past 23 years and the resumption of the service is a welcome addition to its growing continental offering.

    Says, Interim Thomas Kgokolo, “This specific destination takes SAA into one of the biggest travel markets in Africa and we’re delighted that we are again able to resume operations, providing a link between Africa’s two biggest economies.”

    The Johannesburg-Lagos flight begins on 12 December 2021. Kgokolo says the service is part of SAA’s gradual growth strategy, having resumed full operations in September.

    Notes Kgokolo, “Our intention is to continue to develop our route network driven by passenger demand and revenue potential. We are constantly evaluating opportunities, both locally, regionally and internationally.”

    Not only does the new Johannesburg Lagos route function as a key economic link between the two countries but will also service the burgeoning tourism market in both countries. SAA says it will continue in partnership with SA Tourism to promote the country in Nigeria in the expectation that it will lead to more visitors now that international pandemic travel restrictions are being revised.

    Issued by: Corporate Affairs

  • Johannesburg (15 November 2021) - SAA today presented its view to the creditors of Mango and thanks the business rescue practitioners (BRP’s) and all attendees.

    SAA says there are no reasonable prospects of Mango succeeding should it be operationalised prior to obtaining an investor or equity partner. SAA’s position is that this process should be finalised as soon as possible. SAA says operations should only resume thereafter thus mitigating the risk of Mango not being able to financially sustain itself going forward.

    SAA does not believe the current plan presented by the BRP’s that Mango resume operations in December is feasible and asked all stakeholders for the meeting to be adjourned for the current plan to be reviewed and for an amended version to be presented.

    SAA says the current aviation environment the world over is highly volatile and there are variables which cannot be predicted with any level of certainty, chief among them are probable new waves of Covid-19. It is considered view there are no reasonable prospects of Mango succeeding should it be operationalised, prior to obtaining an investor or equity partner.

    SAA is looking forward to cooperating with the BRP’s as they are finalizing their plan.

    ENDS

    Media Enquiries may be directed to:

    Ms Vimla Maistry

    Email: vimlamaistry@flysaa.com

    Mobile: +27 83 324 3620

    Office: +27 11 978 2303

    Web: www.flysaa.com

  • Johannesburg (10 November 2021) - SAA appreciates the speed and diligence of the BRP and welcome the publication of the business rescue practitioners (BRPs) report, which will be discussed at a creditors meeting on 15th November 2021.

    SAA Board together with the Board of Mango initiated the current business rescue process and reconfirms its commitment to working with the BRP to ensure Mango Airlines is rescued for the benefit of all stakeholders.

    The SAA Board advised Mango’s BRPs that resuming operations in December 2021, will place the airline in further financial difficulty as there is no working capital to fund Mango’s business operations, should rather use available funds to restructure the airline and at the same time find in on urgent basis an SEP that will fund operations of the airline going forward.

    The Interim Chairperson, Professor John Lamola, said ‘We believe that finding a strategic equity partner (SEP) for the low cost carrier would be a sustainable solution.”

    There is no misalignment between SAA Board and the BRP, rather it is a matter of when operations should resume.

    Lamola added, “We acknowledge that this is a difficult and frustrating time for all stakeholders of Mango and all we can ask is that the process being followed be allowed to complete its course in expectation of an equitable solution.”

    ENDS

    Media Enquiries may be directed to:

    Ms Vimla Maistry

    Email: vimlamaistry@flysaa.com

    Mobile: +27 83 324 3620

    Web: www.flysaa.com

  • Johannesburg (26 October 2021) – South African Airways (SAA) resumes its complimentary full beverage and meal service on domestic flights between Cape Town and Johannesburg effective today, 26 October 2021.  SAA’s on-board catering product is in adherence with all COVID19 regulations, as required by health and safety measures.

    Catering service on all SAA regional flights to Accra, Kinshasa, Harare and Lusaka, will continue as normal since previous restrictions were only applicable on domestic routes.  Customers will also enjoy this complimentary service on the Mauritius and Maputo routes when operations resume in November and December respectively.

    SAA’s wholly owned subsidiary, Air Chef International (ACI) is the only in-flight caterer in South Africa who has received the Food Safety System Certification (FSSC), which is paramount in today’s operational environment.

    Air Chefs, is fanatical about food since 1986 and have firmly established itself as a market leader in the Southern Africa airline catering industry. Air Chefs has an enthusiastic and meticulous team working from Central Production Units in Johannesburg and Cape Town. The SAA catering arm prides itself  on accommodating customers’ diverse needs and finding innovative way to exceed their expectations.

    In addition, SAA’s complimentary magazine SAWUBONA, is also available for passengers to pick up as they depart the aircraft or at check-in counters at the airport. The airlines official magazine has rich and vibrant content covering and inspiring an array of travel, business and lifestyle articles which highlights the best of what South Africa and the African Continent has to offer. 

    ENDS

    Media Enquiries may be directed to:

    Ms Vimla Maistry

    Email: vimlamaistry@flysaa.com

    Mobile: +27 83 324 3620

    Office: +27 11 978 2303

    Web: www.flysaa.com

  • Johannesburg (12 October 2021) – SAA continues to rebuild it’s network with the resumption of service to Maurtius from November 21st, 2021. Flights will initially operate twice weekly on Wednesdays and Sundays, departing Johannesburg OR Tambo International (ORTIA) at 09h45 with return flights departing Mauritius at 16h35.

    SAA Interim CEO Thomas Kgokolo says, “Part of our growth strategy is to identify routes where there is demand and which can be profitable to the carrier. The resumption of services to Mauritius meets both those criteria. Furthermore, the country has strong ties with South Africa and is both a popular tourism and business destination. We are confident that the ticket up-take will be strong, particularly as the summer season approaches.”

    SAA is now approaching its first full month of operations with local flights from Johannesburg to Cape Town and regionally to Accra, Kinshasa, Harare and Lusaka. Daily Maputo service begins in December 2021.

    Kgokolo says the route strategy is constantly being monitored and evaluated in line with the carrier’s post-business rescue strategy of sustainability and profitability. “This is a sensible practice that is adopted by airlines the world over given the tough operating climate the industry finds itself in. Depending on the take up to current destinations and where there is future demand, we will add and subtract routes.”

    Kgokolo says SAA is delighted to be resuming services to Mauritius, which in the past has been both popular and profitable. The flying time to and from the country is around four hours.

    ENDS

    Media Enquiries may be directed to:

    Ms Vimla Maistry

    Email: vimlamaistry@flysaa.com

    Mobile: +27 83 324 3620

    Website: www.flysaa.com

  • Johannesburg (12 October 2021) – AFTER being in business rescue for more than a year, SAA has emerged successfully from the process and is now operational both locally and regionally.

    During the hiatus SAA consulted widely with all stakeholders including staff associations and unions and is confident that all new agreements reached with parties either in a collective or individual capacity were negotiated fairly and equitably.

    While SAA recognises and respects the rights of people to protest, the carrier is not able to revert to prior agreements reached before business rescue.

    SAA notes the protest action by SACAA on a dispute with regards to terms and conditions of employment. This is a peaceful march between 09h00 and 11h00 today, 12 October 2021 at SAA’s Head office in Johannesburg.

    SAA CEO, Thomas Kgokolo, spent a lot of time with staffing groups prior to restart and recognises the hard work and dedication that cabin crew members have shown in the time leading to the carrier’s relaunch and thanks staff in this respect. The airline looks forward to positive and strengthening relationship with the SACCA and is always open to constructive dialogue.

    SAA assures its customers that business continues unhindered and operational schedules are unaffected by this protest.

    ENDS

    Media Enquiries may be directed to:

    Ms Vimla Maistry

    Email: vimlamaistry@flysaa.com

    Mobile: +27 83 324 3620

    Office: +27 11 978 2303

    Web: www.flysaa.com

  • Johannesburg (29 September 2021) - With South African Airways (SAA) resuming operations, Emirates has been working closely with SAA to reactivate its long-standing partnership which aims to improve the customer experience and provide more value to travellers when flying on both carriers. The move also helps cement SAA’s standing and position and will build growth momentum as the carrier initially restarts flights to six African destinations.

    Emirates and SAA have been working towards increasing alignment across products, services and reactivation of synergies between loyalty programmes, and will be initially kicking off with a reciprocal commercial arrangement. The agreement includes SAA coded and Emirates-operated routes between South Africa and Dubai on a single ticket, enabling travellers to seamlessly check-in their bags to their final destinations from 1 October. Emirates will also place the SAA code on major trunk routes between South Africa and Dubai.

    Adnan Kazim, Chief Commercial Officer, Emirates Airline, remarked on the revival of the partnership: “The partnership between Emirates and South African Airways builds on our shared commitment to providing customers more schedule choices and increased connectivity across Africa and through our growing network. We value our nearly 25 years of successful partnership with SAA and we are working hard to take more positive steps forward to continue to grow our relationship and provide our customers with even more connectivity in the future.”

    SAA’s Interim CEO Thomas Kgokolo says, “As SAA starts to rebuild, the long-standing partnership with Emirates is both valued and critical to our future growth plans. We share the same vision of seamless, efficient, and excellent customer service with connectivity to multiple destinations. We are confident this partnership will lead to the addition of more route and destination options, particularly across Africa as we both recognise the economic, trade and tourism potential the continent has and our key role as enablers.

    In the coming months, plans are underway to expand cooperation and solidify the partnership even further on more domestic and regional points in Africa as SAA expands its operations, while Emirates will also reciprocally add more options for SAA customers to connect to select destinations within its network on one itinerary.

    The Emirates SAA partnership started in 1997, and over the last ten years more than a million passengers have flown across the joint network of both airlines, which grew to 110 destinations prior to the pandemic.

    With the restoration of the SAA partnership, Emirates’ footprint across South and southern Africa offers customers more options across the continent.

    ENDS

    Media Enquiries may be directed to:

    Ms Vimla Maistry

    Email: vimlamaistry@flysaa.com

    Mobile: +27 83 324 3620

    Office: +27 11 978 2303

    Web: www.flysaa.com

  • MEDIA STATEMENT

    SAA SIGNS A MEMORANDUM OF CO-OPERATION WITH KENYA AIRWAYS TO SHARE STRATEGIC CAPABILITES

    Johannesburg (28 September 2021) – South African Airways (SAA), now back in local service and today commencing regional services, marks the importance of the African continent. SAA is signing a memorandum of co-operation with Kenya Airways with a longer-term view to co-starting a Pan-African Airline Group that in time will enhance mutual growth potential by taking advantage of strengths of the two airlines’ busy hubs.

    SAA’s Interim CEO Thomas Kgokolo, says “As well as being a strong local carrier, part of our broader growth strategy is to become a major player in regional travel and this joint memorandum with Kenya Airways, one of the continent’s strongest and most respected carriers, will do just that.  Part of SAA’s core remit is to be a significant enabler of business and trade in Africa and it’s through a strategic understanding like this that real progress will be made in advancing South Africa and the continent’s growth.”

    Mr. Allan Kilavuka, Kenya Airways’ CEO, highlighted the partnership’s significance in turning around the fortunes of both KQ and SAA.  “The future of aviation and its long-term sustenance is hinged on partnership and collaboration. Kenya Airways and South African Airways collaboration will enhance customer benefits by availing a larger combined passenger and Cargo network, fostering the exchange of expertise, innovation, best practices, and adopting home-grown organic solutions to technical and operational challenges’’. Said Mr Kilavuka. 

    The memorandum says, Kgokolo, will help improve customer experience by offering a wider range of choices and destinations. The cooperation will also help in the standardisation of product and service offering that is in line with current global aviation trends.

    Working with Kenya Airways he says will also harness internal resources and capacities leading to sustainable and cost-effective growth. This includes shared services in the areas of route networks, fleet, and capacity deployment; exploring economic, technical as well as maintenance, repair, and overhaul opportunities to achieve economies of scale.

    Kgokolo says collaboration will also assist both airlines in the current and post-pandemic business and travel environment. This he says involves, joint recovery strategies and other cost containment strategies that will aid recovery of both carriers in an increasing competitive African airline environment.  This agreement does not offer an exclusivity that precludes either of the airlines from pursuing commercial co-operation with other carriers within the current route network strategy.

    Kgokolo believes the memorandum will also help the tourism sectors in both countries in time creating the most formidable airline in Africa, benefiting from at least two attractive hubs in Johannesburg, Nairobi and possibly Cape Town.

    Kgokolo says the next step is for both parties to set up a joint working group to further discuss the memorandum and to put in place systems to achieve their joint stated objectives.

    ENDS

    Media Enquiries may be directed to:

    Ms Vimla Maistry

    Email: vimlamaistry@flysaa.com

    Mobile: +27 83 324 3620

    Office: +27 11 978 2303

    Web: www.flysaa.com

  • Johannesburg (22 September 2021) – Following months of preparation after exiting business rescue, SAA resumes both domestic and continental service. The carrier’s first scheduled flight is an early morning take-off from OR Tambo International in Johannesburg to Cape Town International on Thursday the 23rd of September and is one of three return flights per day between the two cities. Flights are also set to start to five African capitals - Accra, Kinshasa, Harare, Lusaka, and Maputo.

    SAA’s Interim CEO Thomas Kgokolo says, “This week is a proud and significant one for SAA and its staff as well as all South African citizens. Our journey back to the skies has not been easy and I pay tribute to our dedicated workforce in all areas of the business all of whom have and are putting in long hours ahead of this day. People in every facet of the business want nothing more than for SAA to succeed and for us to build a new airline based on safety and exemplary customer service.”

    Kgokolo says while SAA has big ambitions it’s overriding ethos will be one of responsible and prudent fiscal management and a commitment to transparency. “We restart this business with a new vision of pride in the brand and one that has been inculcated into every staff member. Our first order of business is to service our start-up routes efficiently and profitably and then look to expanding the network and growing our fleet, all depending on demand and market conditions.

    ” SAA’s Board Chair John Lamola says, “SAA’s return will provide more market equilibrium in terms of ticket pricing. Since the carrier went into and then out of business rescue there has been less local capacity and that means tickets have become more expensive. Our return to the skies will mean more competitive pricing and will enable more South Africans to fly.

    ” Lamola says SAA’s return to the skies is also a major economic enabler, particularly with its strong focus on cargo flights. “Economics aside, there is also the pride factor. Seeing SAA’s tail colours on international tarmacs is not only positive for South Africa but the rest of the continent.”

    SAA’s Interim Executive: Commercial Simon Newton Smith says, “We are in many ways, a metaphor for the country; it has not always had the easiest history, but it is resilient, its people are rightfully proud and it’s a country never to be underestimated. Our job is to show the world that South Africa is rebounding and starting the journey to a full and better recovery. We’re re-starting humbly but with big ambitions.”

    SAA’s Chief Pilot Mpho Mamashela says “All of us who are going to be at the front of the plane in coming weeks and months fully understand the new vision of SAA and we are proud to be part of this new era. We are determined to be absolutely perfect and to make South Africans proud.”

    ENDS

    Media Enquiries may be directed to:

    Ms Vimla Maistry

    Email: vimlamaistry@flysaa.com

    Mobile: +27 83 324 3620

    Office: +27 11 978 2303

    Web: www.flysaa.com

  • Johannesburg (19 September 2021) - SAA Board Chairperson, John Lamola says the relaunch of the national carrier on September 23 fills him with pride and an awful sense of responsibility. He says he and his entire board understand the eyes of South Africa will be firmly focussed on the performance of the airline in coming weeks and months; and he adds this is absolutely justified as the now solvent airline is back in business due to the support of the taxpayer.

    With less than a week to take-off Lamola says what SAA staff have accomplished so far is cause for celebration as preparations have been complicated particularly in a sector which is under stress the world over.

    Notes Lamola, “It is due to the wonderful trait of resilience that we South Africans are known of, that we have been able to reach this point of SAA rising from the ashes as a solvent company”. Lamola says SAA resumes service with a clear vision that involves the incorporation of a strategic equity partner. “As a global airline, SAA will no longer be constrained by the complexities of state governance and have the competitive agility of a partially privately owned business.” 

    Lamola says a major focus of his board in the future will be to balance the interests of private sector participants and the state while acknowledging the inevitable headwinds that the business will face. Lamola says there is no doubt SAA will provide more market equilibrium in terms of ticket pricing. “Since SAA went into and then out of business rescue there has been less local capacity and that means tickets have become more expensive. Our return to the skies will mean more competitive pricing and will enable more South Africans to fly.”

    Lamola says SAA’s return to the skies is a major economic enabler, particularly with its strong focus on cargo flights. “Economics aside, there is also the pride factor. Seeing SAA’s tail colours on international tarmacs is not only positive for South Africa but the rest of the continent.”

    Lamola says its critical to point out that the new SAA is a completely different entity to what it was in the past. “We have reduced our staff complement considerably and now have a lean efficient fleet of aircraft numbering eight, from a previous thirty-two. Many parts of SAA’s repurposing have been difficult and painful at times, but our overriding dictum has been a sense of responsibility to the taxpayer and a promise that we will not go back to where we once were.” 

    Lamola says SAA’s continuing success will be based on remaining a confident and strong player in global aviation as well as on a continuing and healthy uptake in ticket sales. “Bookings are the obvious measure of success and I’m thrilled so far that there is high interest both in South Africa and on the rest of the continent. “For instance, I was particularly happy to hear about the positive response from people in Accra, Ghana a few weeks ago when they saw an SAA charter flight land en route to Havana. I’m also happy that SAA is receiving inquiries from many missions on the continent asking when their cities will be added to our route network. All of this positive affirmation is indicative how people feel about SAA and our return to service.”

    From September 23 Flights are set to operate from Johannesburg to Cape Town, plus African capitals Accra, Kinshasa, Harare, Lusaka, and Maputo from September 27.

    ENDS

    Media Enquiries may be directed to:

    Ms Vimla Maistry

    Email: vimlamaistry@flysaa.com

    Mobile: +27 83 324 3620

    Office: +27 11 978 2303

    Web: www.flysaa.com

  • SAA’S CHIEF PILOT AND HIS TEAM PRIMED PREPPED AND READY TO FLY

    Johannesburg (September 17, 2021) - FOR SAA’s new chief pilot Mpho Mamashela, SAA’s relaunch next week will have profound meaning as it’s the culmination of months of hard planning and simulatorpreparation time for his entire team as well as deep pride in playing an integral part in the carrier’s next important journey.

    Mamashela joined the airline in 1994, was made a captain seven years later and is happy to say that SAA is a key component of his professional DNA. Ahead of the September 23 take-off, he along with the rest of the cockpit crew that he leads have spent many hours in the simulator.

    “The aviation industry is highly regulated the world over and one where there are no shortcuts. Proficiency and safety are the uncompromising principles guiding all flight crew and I’m supremely confident my entire team is primed and ready to fly.”

    Mamashela says, “His entire team of pilots have missed being in the air. All of us want to be upfront and in the cockpit. What is so gratifying as we’ve been preparing for September 23 has been the high level of professionalism among all of us, the deep sense of loyalty to our jobs, the brand and to aviation generally.”

    “All of us who are going to be at the front of the plane in coming weeks and months fully understand the new vision of SAA and we are proud to be part of this new era. We are determined to be absolutely perfect and to make South Africans proud.”

    Motivating his team ahead of relaunch day has not been difficult. “For all SAA pilots, being in the sky is simply an ingrained passion. You cannot ever take away the love of being a pilot. All I’ve had to do with my highly skilled team is to make sure we have found common ground which we have; and for us to take full ownership of the task we are given to do.”

    That first morning flight says Mamashela is going to bring out a raft of emotions. “I know all of us will be on top of the world and I use that pun deliberately. South Africans will feel the pride and I am sure be as excited as we are to see our aircraft in operation.”

    Mamashela believes the restart of SAA has wider social and economic implications. “In bringing passengers and cargo in and out of South Africa we contribute to many livelihoods. And flying to destinations beyond our borders means we are representing not only South Africa but the rest of the continent. That is something that we take very seriously.”

    SAA’s Interim CEO Thomas Kgokolo says, “Cockpit crew is vital to the success and sustainability of SAA and the hard work, passion and dedication that Mpho and his team have put into the relaunch is deeply appreciated by me, the Executive team and the Board. We all share their passion for flying and their excitement at taking to the skies.”

    ENDS

    Media Enquiries may be directed to:

    Ms Vimla Maistry

    Email: vimlamaistry@flysaa.com

    Mobile: +27 83 324 3620

    Office: +27 11 978 2303

    Web: www.flysaa.com

  • SAA’S NEW CUSTOMER-FIRST BUSINESS APPROACH

    Johannesburg (September 14, 2021) - Ahead of SAA’s return to the skies next week, hard and targeted internal work has gone into imbuing a new business and operating philosophy into every part of the airline. It’s a singular approach that puts customer service at the core of everything SAA does.

    This new ethos will be underpinned by the airline’s abiding and continued commitment to safety and being acknowledged as a responsible corporate citizen.

    Interim CEO Thomas Kgokolo says, “While it’s impossible to ignore the recent difficult history of SAA, this is also a proud brand that celebrates its eighty seventh anniversary this year and one that is respected the world over.

    Our jobs as custodians of this brand is to build on the goodwill gathered over so many years and to reshape and recast a business that all South Africans can be proud of. We know it’s going to take time. Trust and respect are not won overnight, but with the confidence and the enthusiasm our staff is showing ahead of our take off date on September the 23rd, I’m confident we will achieve those goals quickly.”

    Kgokolo says, since exiting business rescue, managers and staff are facet of the business and have been working collegially on a new philosophy of customer excellence. Some of the attributes that airline staff will be striving to build are, creating real connections with each other and customers; adopting an internal culture of collaboration; living by the principles of total accountability; being aspirational in terms of future growth and development; and containing costs.

    Kgokolo says, “We know these are lofty goals but it’s only through striving for them, that we are going to put SAA back in a place where it belongs. The process that, has already started and will manifest itself on the morning of September 23.

    Initially SAA will fly three times daily between Johannesburg and Cape Town, and from 27 September it will operate daily return flights to Harare, Lusaka, and Maputo and three times a week to Accra and Kinshasa. SAA is planning send-off and welcome functions in Johannesburg and Cape Town on the 23rd the aim of which is to mark the occasion and thank airport staff and passengers. Strict COVID-19 protocols will be in place.

    ENDS

    Media Enquiries may be directed to:

    Ms Vimla Maistry

    Email: vimlamaistry@flysaa.com

    Mobile: +27 83 324 3620

    Office: +27 11 978 2303

    Web: www.flysaa.com

  • 240 Hours to Take-Off Day and We Can’t Wait!

    In just ten short days, SAA will resume service and all of us at the airline after months of hard work are looking forward to that day with pride, excitement and humility.

    We know well we have to once again earn the trust and confidence of South Africans. My commitment to you as our countdown begins today is a promise of unceasing work from all staff as we strive to once again attain our position as a safe, proud and successful airline.

    When citizens see the familiar tail colours, either in the air or on the runway we want once again for you to repsond with pride. We also know we re-enter South African and African skies in a vastly changed operating envionment. The airline industry has been knocked hard by the COVID-19 pandemic and consequently has become much more competitive.

    We understand passengers have a choice when it comes to flying. All we can say is come back, try us again and let us know what you think. Its only through listening and acting on  recommendations that we are going to improve and achieve the big goals we have set ourselves.

    We’re looking forward to welcoming you back, book your seat today!. Find out more about our plans on the following platforms:

    Website: www.flysaa.com

    Twitter (Primary): @flysaa - https://twitter.com/flysaa

    Twitter (Customer Service): @flysaa_care - https://twitter.com/flysaa_care

    Facebook: www.facebook.com/flysaa

     

    We look forward to seeing you soon.

    Regards,

    Thomas Kgokolo CA (SA)

    Interim Chief Executive Officer

     

  • Johannesburg (August 25, 2021) - The wait is finally over. In just under a month, the striking and familiar livery of SAA will once again be visible in the skies as the airline resumes operations. The carrier has confirmed the first flights will commence on Thursday, 23 of September 2021. Tickets will go on sale on Thursday, 26 August 2021. Voyager bookings and Travel Credit Voucher redemption will be available from Monday, 6 September 2021.

    Interim CEO Thomas Kgokolo says, “After months of diligent work, we are delighted that SAA is resuming service and we look forward to welcoming on board our loyal passengers and flying the South African flag. We continue to be a safe carrier and adhering to COVID-19 protocols.”

    SAA will as an initial phase operate flights from Johannesburg to Cape Town, Accra, Kinshasa, Harare, Lusaka and Maputo. More destinations will be added to the route network as it ramps up operations in response to market conditions.

    Kgokolo added, “there is a profound feeling of enthusiasm within Team SAA as we prepare for takeoff, with one common purpose - to rebuild and sustain a profitable airline that once again takes a leadership role among local, continental, and international airlines.”

    Notes Kgokolo, “The aviation sector is currently going through a testing period, and we are aware of the tough challenges that lie ahead in the coming weeks. We thank South Africa for the support we have received in getting us to where we are today. As we are now poised for takeoff, we see this as a major milestone for SAA and the country.”

    According to the chairman of the SAA’s Board, John Lamola, since the national carrier came out of business rescue at the end of April 2021, the Department of Public Enterprises together with the Board and the Management team have been seized with planning for the relaunching of a restructured and fit for purpose airline that South Africans can again be proud of. “The airline is restarting with a formidable business case”, says Lamola.

    ENDS

  • JOHANNESBURG (August 4) - SAA has taken another significant step closer to resuming operations after being granted a renewed operating license by the regulator, the South African Civil Aviation Authority, under the stewardship of Captain Sakhile Reiling, SAA’s Interim Executive: Operations.

    SAA’s Interim CEO Thomas Kgokolo says, “This is an important development as SAA readies itself to take to the skies again in just a few weeks. At our Airways Park headquarters, in hangars and at terminals around the country our staff are hard at work in finishing the final preparatory phases before we make an official announcement about the exact take-off date.

    “While I acknowledge there is frustration over a delay in confirming this date, all of us at SAA need to make sure vital components in a very complicated and multi-faceted process are working seamlessly before we start. I’m confident that we will be able to make that announcement soon.”

    As SAA accelerates its readiness, Kgokolo has also confirmed that all management and specialist pilots have now been appointed and that the pilots who will form the nucleus of the fleet’s cockpit have been identified and the processes to bring them on board will conclude in the next two weeks.

    Notes Kgokolo, “I again want to thank all our pilots, those who will remain and those who are leaving, for the service they give and have given to SAA, always placing safety and professionalism first which has made SAA one of the most admired airlines in the world.” He says the cockpit crew will continue with flight training in anticipation of resuming operations.

    Issued by SAA’s Group Corporate Affairs

    Media Enquiries may be directed to:

    Ms Vimla Maistry

    Email: vimlamaistry@flysaa.com

    Mobile: +27 83 324 3620

  • JOHANNESBURG (July 30)South African Airways (SAA) is pleased to announce the appointment of Mr Simon Newton-Smith, in the position of SAA Interim Executive: Commercial with effect from 1 August 2021.

    “I’m thrilled to be joining SAA as it begins a new chapter in South African aviation history. This is a carrier with a rich and envied pedigree the world over and I along with the executive team will work tirelessly in our efforts to welcome back passengers, grow revenue and deliver profits”, says Mr Newton-Smith.

    Interim CEO, Thomas Kgokolo, describes Newton-Smith as a seasoned aviation professional with a global track record of driving profitable revenue and adding customer value in a competitive, complex and rapidly evolving sector.

    He also adds significantly to the strength of our diverse and highly experienced executive team - all of whom are now primed and ready to take SAA forward.

    The Executive Team, includes: Mr Thomas Kgokolo (Interim Chief Executive Office), Captain, Ms Sakhile Reiling (Interim Executive: Operations), Mr Fikile Mhlontlo (Interim Chief Financial Officer) and Ms Mpho Letlape (Interim Executive Human Resources).

     

    Issued by SAA’s Group Corporate Affairs

    Media Enquiries may be directed to:

    Ms Vimla Maistry

    Email: vimlamaistry@flysaa.com

    Mobile: +27 83 324 3620

  • JOHANNESBURG (July 26) - SAA remains on track to resume operations with an initial focus on cargo flights before introducing a full passenger service.

    Giving a comprehensive update on progress made since coming out of business rescue in April, Interim CEO Thomas Kgokolo has also confirmed that SAA subsidiary, Mango Airlines, will go into business rescue and is receiving top priority with intense consultations underway with all key stakeholders.

    Kgokolo said both SAA’s Board and Executives are aware that June and July salaries have not been paid to Mango staff and this is receiving urgent attention. The funds gazetted for SAA subsidiaries totaling R2.7bn is yet to be received by SAA to recapitalize the subsidiaries. We are in constant contact with our shareholder in this regard.

    On SAA resuming operations, Kgokolo says compliance documentation has been submitted to the Civil Aviation Authority and once evaluated and passed, SAA will be cleared to restart operating under a renewed license. He’s hoping this process will be completed in a week or two.

    Kgokolo says running parallel to this process has been a mandatory retraining program for pilots which has now been completed.  Kgokolo says government’s decision to revert to a Level 3 Covid-19 lockdown has made the process of flight resumption easier. “At this time, we are meeting with all our key role players, putting into place final touch-ups and I’m hoping we can make an announcement on the passenger front within the coming weeks.”

    Kgokolo says in terms of SAA Technical and Air Chefs, Section 189 consultation process has started.

    He has reassured SAA passengers that despite technical operations eventually being slimmed down, core skills and competencies will remain, and safety will not in any way be compromised.

    The due diligence process, for SAA’s SEP runs concurrently with SAA’s process of taking to the skies again, as we are working on a business model that seek to grow the airline and the economy.

    Issued by SAA’s Group Corporate Affairs              

  • JOHANNESBURG (JULY 16) – SAA has reached an agreement with the SAA Pilots Association (SAAPA), which marks another significant milestone towards resuming operations. This follows the in-principle

    agreement reached on 6 July 2021, with member pilots voting with a significant 94.9% majority, in favour of the agreement during a ballot process which closed on the 11th July.

    The airline’s interim CEO Thomas Kgokolo says, “This is a new and important chapter in SAA’s proud history. It has always been our fervent wish that all employees, including all our pilots, become part of the journey as we travel towards new horizons.”

    The negotiations have taken more than ten months, and the airline appreciates the spirit of commitment by all parties’ in finding a reasonable solution to the impasse. The agreement sees SAA retaining 88 pilots from the total of 268 remaining pilots.

    Kgokolo says, “It is common knowledge that this process has been a difficult one for all concerned especially as SAA is acknowledged by the aviation industry the world over for having outstanding Cockpit Crew. Together with the airline’s board of directors and executive committee, I thank those pilots who will be leaving the airline, for their dedicated service and wish them success in their future endeavours.”

    Mr Kgokolo added, “What is most important to me, is that, following a prolonged period of not earning a salary, our pilots will now receive all monies due to them.  We have already started the process to make payments that do not require tax directives.”

    SAA’s interim CEO says, “Much care, sensitivity and thought has gone into this process, and we have achieved an optimal balance between vital experience required in the cockpit as well as addressing the company’s transformation objectives. Our next step now is to accelerate the last stage of preparation for the airline to return to the skies.”

    Issued by SAA’s Group Corporate Affairs

  • Joint media statement by South African Airways and
    McKinsey & Company

    5 July 2021

    South African Airways (SAA) and McKinsey & Company are pleased to announce a full and final settlement of approximately R14.5 million in respect of McKinsey’s work with SAA.

    The settlement concludes the voluntary commitment McKinsey made at the Judicial Commission of Inquiry (the “Commission) in December 2020 to repay to SAA the fees for the one project it had undertaken with Regiments Capital as supplier development partner at the airway. This followed information presented by the Commission that cast doubt on Regiments Capital.

    The Commission was clear that its evidence did not implicate any McKinsey employees or partners in any corruption or impropriety in relation to this contract.

    The settlement demonstrates the efforts of both SAA and McKinsey to follow the Commission’s encouragement for good corporate citizens “doing business with the State (including SOEs) to make clear that they will not retain the proceeds of contracts that are tainted by corruption even if that corruption was the product of processes in which they were not involved.”

    -- ENDS --

  • JOHANNESBURG (JULY 2, 2021) – The Labour Court delivered its Judgment in the application for urgent relief launched by the SAA Pilots’ Association (SAAPA) on June 30 2021.

    SAAPA sought, yet again, to challenge the lawfulness and protected nature of SAA’s lockout and SAA’s use of replacement labour while SAAPA pilots are locked out. SAAPA also sought payment of remuneration for the period of 1 – 18 December 2020.

    The matter was first heard on April 15, 2021, but in light of the Labour Court not accepting the extreme urgency under which SAAPA launched the application, the matter was postponed to June 15 2021, when it was finally heard.

    The Labour Court, per Judge Prinsloo, struck the matter from the roll and awarded costs in SAA’s favour arising from a supplementary affidavit filed by SAAPA. Ultimately, it held once again that SAA’s lockout and its use of replacement labour was lawful and protected and that SAAPA was not entitled to the relief it sought, particularly on the urgent basis on which SAAPA launched the application.

    The Labour Court further provided that “The Applicant cannot be permitted to have a second bite at the cherry and approach the urgent Court on every occasion…to challenge the lawfulness of the lockout”. It also confirmed the binding nature of its Judgment on the lawfulness of SAA’s use of replacement labour. In addition, it criticised SAAPA for a “shocking attempt” to not disclose to the Court that it had sought the same relief relating to outstanding remuneration and payment of a 13th cheque in the High Court and for its “lame explanation”.

    Concerning the payment of SAA’s costs, the Labour Court stated, “Fairness dictates that the SAA and ultimately the taxpayers of this country cannot be expected to endure enormous costs defending litigation where more thought and consideration had to be put in before the supplementary affidavit was filed.”

    SAA’s interim CEO, Thomas Kgokolo, says, “While we are pleased by yet another success in the Labour Court, the solution to resolving the impasse between SAA and the pilots does not arise from success in litigation. We are hopeful that SAAPA will now be willing to return to the negotiating table, on a reasonable and pragmatic basis, to achieve a resolution that will ensure the sustainability of the airline.”

    ENDS

    Issued by SAA Group Corporate Affairs

    Media Enquiries may be directed to:

    Ms Vimla Maistry

    Email: vimlamaistry@flysaa.com

    Mobile: +27 83 324 3620

  • South African Airways (SAA) is aware of the ongoing and intensifying false and fraudulent advertising and recruitment scam for SAA Learnership programmes and Flight Attendants. It is public knowledge that SAA is reaching its final stages in its preparation for an operational restart.This information has resulted in attempts by criminals to target unsuspecting members of the public and offer recruitment at the national airline.

    Over the past few weeks, there has been a heightened publicity of various recruitment scam links and sites for Flight Attendants and SAA Learnership programmes.

    These false advertisements are requesting interested persons to apply and to even pay a recruitment fee to secure a placement. SAA confirms that there are no vacancies at present for Flight Attendants and no intake for SAA Learnerships.

    There is currently no advertising on any external sites or social media platforms.

    We urge all job seekers to exercise caution and take additional measures to satisfy themselves about the authenticity of vacancies before responding to invitations to submit applications for possible employment or make any payments.

    It is important to note that SAA will never insist that applications must be sent through to personal email addresses and the airline does not use the @mailbox.co.za domain for email communication purposes. In addition, the airline does not receive applications’ or CV’s by email.

    The airline uses an online recruitment system for internal applications which requires applicants to first register their interest.This process enables applicants to upload their CV’s and other supporting documents that might be required.

    Registration for external applicants is done through SAA’s website at www.flysaa.com/careers.

    No registration or application fee is applicable or requested when applying for any SAA vacancies.

    Issued by

    SAA Communications Office

  • Release from Joint SAA Business Rescue Practitioners (BRPs), Mr. Les Matuson and Mr. Siviwe Dongwana

    The South African Airways (SAA) Business Rescue Practitioners (BRPs), Siviwe Dongwana and Les Matuson, have issued a draft business rescue plan to affected persons for comment and consultation. They have also received an extension as requested, for its final publication to 8 June 2020.

    The BRPs noted, “The draft plan was sent to the creditors’ and employees’ committees as well as the DPE. The draft has however been leaked to the media. As was noted in the draft business rescue plan, ‘It is for discussion purposes and may not be circulated to any other party’. Given that it is a draft and has not received agreement or comment from any of the relevant affected persons we will not comment on the leaked draft to the media and will await input from the affected parties as is prescribed by the Companies Act.

    To assume and comment on this draft as if it is the final version would be very irresponsible.”

    The practitioners will endeavour to publish the final business rescue plan as soon as they are in the position to do so and will update creditors on the process of the development of the plan.

    The extension will not stop the practitioners from continuing to take the necessary steps to progress SAA’s business rescue and will continue to take proactive steps to conserve cash and protect the interests of SAA,” concluded the BRPs.

    ENDS

  • Johannesburg – 30 May 2020: South African Airways (SAA) has secured approvals during the South African national lockdown, which saw the closure of borders, to operate repatriation flights to and from several international destinations. The airline further encourages the use of its portal for those interested in the repatriation flights. This is after SAA approached government to grant a special dispensation to continue to operate international repatriation flights due to continued demand. 

    “We require an expression of interest by passengers to determine the commercial and logistical viability of operating these flights. Due to numerous enquiries that we have received through various channels, including our social media platforms and our foreign missions, we decided to open a portal to gauge the real traveller interest,” said Tebogo Tsimane, acting General Manager for Operations.

    This initiative has been approved by the government.

    At this stage, SAA has received approvals to operate the following flights:

    SAA REPATRIATION FLIGHTS

    APPROVED DESTINATIONS

    NO.

    DATE

    ORIGIN

    DESTINATION

    1.

    01 June

    Washington D.C

    Johannesburg

    2.

    06 June

    Johannesburg

    Dubai

    3.

    06 June

    Johannesburg

    Brisbane

    4.

    08 June

    Bahrain

    Johannesburg

    5.

    08 June

    Dubai

    Johannesburg

    6.

    09 June

    Brisbane

    Johannesburg

    7.

    09 June

    Johannesburg

    Moscow

    8.

    09 June

    Johannesburg

    Frankfurt

    9.

    11 June

    Frankfurt

    Johannesburg

    10.

    11 June

    Moscow

    Johannesburg

    11.

    12 June

    Johannesburg

    Bangkok

    12.

    12 June

    Johannesburg

    Hanoi

    13.

    13 June

    Johannesburg

    Sao Paolo

    14.

    14 June

    Hanoi

    Johannesburg

    15.

    14 June

    Bangkok

    Johannesburg

    16.

    15 June

    Sao Paolo

    Johannesburg

    17.

    15 June

    Johannesburg

    Beijing

    18.

    17 June

    Beijing

    Johannesburg

    19.

    17 June

    Johannesburg

    Washington D.C

    20.

    20 June

    Washington D.C

    Johannesburg

     

    A registration portal has been created and is available on the airline’s website, www.flysaa.com or by clicking on the following direct hyperlink: https://www.flysaa.com/za/en/repatriation.action

    “Registration on the portal determines the viability of the flight and once the demand supports the operational viability of the flight, an SAA staff member will contact interested customers to book their flight and issue the tickets,” Tsimane explained.

    There are specific requirements per destination and customers are encouraged to familiarise themselves with those requirements for compliance with the regulations and to stand a chance to be able to travel.

    Some of the requirements and conditions include the following:

    • Payment of ticket via prescribed method of payment (electronic bank transfers).
    • Baggage allowance for a charter flight is standard two (2) pieces at 23kg per piece and one (1) x 7kg for hand luggage per passenger.
    • All passengers MUST carry their own PPE/Masks for the flight.
    • No one who has tested positive for COVID 19 will be allowed to board the flight.
    • A refund will be provided if passengers are not approved to travel or you show symptoms of COVID-19 on the day of departure.
    • Passengers are responsible for their own onward connections if applicable.
    • No pets and live animals will be allowed. However, guide dogs will be allowed.

    “Registration on the portal does not constitute a reservation for the flight, it is only a record of customers’ interest. We urge customers not to make any payments into the SAA bank account until they have been confirmed by SAA and received a booking reference which they will use to make payment,” concluded Tsimane.

    The airline will update its registration portal on a regular basis to include new destinations once approvals have been secured.

    SAA has operated 56 repatriation flights to six continents since 3 April to date and safely reunited 11, 367 passengers with their families and loved ones during the lockdown. In addition, the airline transferred 1000024 kilograms of combined import and export cargo during the same period.

    Ends.

    For Media Enquiries, please contact:

    SAA Spokesperson
    Mr Tlali Tlali 
    Email:               TlaliTlali@flysaa.com
    Office:               +27 (0)11 978-2298

    General Enquiries:

    Website: www.flysaa.com

    Twitter (Primary): @flysaa - https://twitter.com/flysaa

    Twitter (Customer Service): @flysaa_care - https://twitter.com/flysaa_care

    Facebook: www.facebook.com/flysaa

  • JOHANNESBURG. 26 May 2020. South African Airways (SAA) is currently retaining its domestic schedule, as published between Johannesburg and Cape Town, with effect from mid-June 2020. Accordingly, SAA is focusing on ensuring operational readiness to resume flights once permissible.

    This position will be reviewed on an ongoing basis.

    At the same time, SAA is cancelling all planned scheduled flights on regional and international services until the end of June 2020 with immediate effect. This decision has been taken as a result of the continuing global impact of the Coronavirus pandemic. Many restrictive rules and regulations still apply to civil aviation across the world. On this basis, it is not yet possible to resume operations beyond South Africa’s borders in a sustainable manner.

    “Everyone at SAA is looking forward to welcoming and serving our customers once again. Our operational preparedness is underlined by the significant role the airline has played in global repatriations to and from South Africa and by our desire to serve the domestic market,” stated Philip Saunders, SAA’s Chief Commercial Officer.

    For those customers holding unused SAA tickets for these flights, there is no need to contact the airline at this time. All customers will be able to use their ticket’s full value as a credit for travel on any SAA service up to an including 24th March 2022. SAA will also permit a free name change if any individual customer no longer wishes to travel. This represents an important part of SAA’s continued commitment to support our customers in these unprecedented times.

    SAA is committed to restart further operations on an incremental basis, and will regularly provide updates on progress.

    END

    For Media Enquiries, please contact:

    SAA Spokesperson
    Mr Tlali Tlali 
    Email:               TlaliTlali@flysaa.com
    Office:               +27 (0)11 978-2298

    General Enquiries:

    Website: www.flysaa.com

    Twitter (Primary): @flysaa - https://twitter.com/flysaa

    Twitter (Customer Service): @flysaa_care - https://twitter.com/flysaa_care

    Facebook: www.facebook.com/flysaa

  • Johannesburg, 8 May 2020 - South African Airways (SAA) would like to reassure its customers and stakeholders that it will continue to operate repatriation and cargo flights during the month of May and beyond.

    SAA has no plans to cease its operations on the 8th of May. The airline will honour all existing commitments to provide air transportation services to its customers and any other requests that it receives.

    There are several requests for repatriation flights to operate to North, West and East Africa, the UK, the Middle East, South and North America, and the Far East during the course of this month that are being considered by the airline.

    “We are in ongoing discussions with the Departments of Public Enterprises (DPE) and that of International Relations and Cooperation (DIRCO), regarding other destinations where South African citizens may be stranded. Further, we are responding proactively in those instances where there is a need for essential humanitarian cargo for our country and for the neighbouring states to be uplifted,” says Thandeka Mgoduso, Interim SAA Executive Chairperson.

    The airline continues to receive and operationalise requests from various foreign governments, who still have their citizens stranded in South Africa.

    Since the 3rd of April, SAA has transported more than 9 100 passengers to six continents and more than 870 tons of freight, both export and import consignments, which included essential humanitarian cargo. As long as such requests are received, SAA will endeavour to fulfill them.  

    Ends

    For Media Enquiries, please contact:

    SAA Spokesperson
    Mr Tlali Tlali 
    Email:               TlaliTlali@flysaa.com
    Office:               +27 (0)11 978-2298

     

    Customer Enquiries

    Website: www.flysaa.com

    Twitter (Primary): @flysaa - https://twitter.com/flysaa

    Twitter (Customer Service): @flysaa_care - https://twitter.com/flysaa_care

    Facebook: www.facebook.com/flysaa

  • JOHANNESBURG. 10 April 2020. South African Airways (SAA), is collaborating with the Government of Canada through the High Commission of Canada in South Africa, to assist Canadians who are stranded in South Africa to return home, after the lockdown was implemented in response to the outbreak of the coronavirus, which resulted in travel restrictions. 

    Canadian citizens and permanent residents will return home from South Africa on a repatriation flight scheduled to depart on Friday 10 April 2020 at 16h00 (SA time). The flight will transport 313 Canadians from Johannesburg and Cape Town to London for onward connections to Canada.  

    SAA has already repatriated thousands of German citizens, Brazilians citizens and Belgian nationals to their respective home countries over the past two weeks. 
    These repatriation flights require among other things, the consideration, approval and support of the South African government to implement. 

    “We are pleased to assist and will continue to work with foreign governments through their respective embassies and high commissions in the repatriation of their nationals to re-join their families to share comfort, support and strength during these trying times,” said SAA acting General Manager for Operations, Tebogo Tsimane.

    Acting High Commissioner of Canada to South Africa, Mr. Kim Butler, noted, “We know how important it is to be home in these challenging times. We are very happy to be working with SAA and the Government of South Africa to organise this special flight that will allow many Canadians to make their way home”. 
    SAA will operate this special flight in collaboration with the Government of Canada, in line with the health and safety provisions contained in the South African travel regulations and other relevant provisions undertaken during the lockdown, as well as Transport Canada regulations. 

    “SAA has taken all measures to ensure that the airport staff, cabin crew and flight deck crew are safe and protected by providing the appropriate training and protective clothing as approved by the Communicable Disease plan,” commented Tsimane.

    Only Canadian nationals not showing symptoms of the coronavirus will be allowed to travel on this flight. Screening protocols will be conducted before the flight’s departure at the airport. Individuals who have tested positive for COVID 19 or who are showing symptoms of the virus will be required to remain in South Africa and seek medical advice and treatment locally. Passengers with flu-like symptoms will also not be allowed on these flights.

    We wish to thank all SAA employees who have been requested and undertaken the task to prepare and serve on this flight.

    -Ends-

    For Media Enquiries, please contact:

    SAA Spokesperson
    Mr Tlali Tlali 
    Email:               TlaliTlali@flysaa.com
    Office:               +27 (0)11 978-2298

     

    General Enquiries:

    Website: www.flysaa.com

    Twitter (Primary): @flysaa - https://twitter.com/flysaa

    Twitter (Customer Service): @flysaa_care - https://twitter.com/flysaa_care

    Facebook: www.facebook.com/flysaa

  • Johannesburg, 8 April 2020. For the first time in its history, the Cargo division of South African Airways, SAA Cargo, operated a passenger aircraft for a pure cargo uplift. 

    On 06 April 2020 and in response to the increased demand for cargo flights to distribute critical and essential goods during the lockdown, SAA Cargo operated an Airbus A340-600 as a cargo only flight, transporting essential goods between Johannesburg and Frankfurt.

    The outbound cargo included perishables such as fish, fresh fruits and vegetables, laboratory supplies as well as automotive and aircraft parts for repairs. On the inbound leg from Europe the aircraft landed last night in Johannesburg and the cargo included testing kits for COVID-19, immunological pharmaceuticals, insulin, surgical personal protective equipment (PPE), and processing equipment for food such as baby milk powder.

    “SAA has demonstrated agility and we are working with our partners to provide them and our country with solutions that are relevant in these difficult times. The decision to deploy an A346, is based on both its capacity and range and so bolsters our freighter services during this time when there is high demand for cargo shipments,” said SAA Cargo’s acting General Manager, Justice Luthuli.

    The next pure cargo flight is scheduled to depart from Johannesburg to Guangzhou on Friday, 10 April 2020. It will operate on the same aircraft type for collection and delivery of medical supplies.

    SAA Cargo has stepped up as a trade facilitator and a solution provider to sustain supply chains to and from various countries. The solution is provided on a charter basis at the request of our customers, who are producers and suppliers of essential cargo. All flights are operated under strict operating procedures and in full compliance to COVID-19 civil aviation and health regulatory measures by both our staff and our customers. 

    “As a national carrier, we are pleased that we can contribute in response to our country’s needs to bring in much needed medical supplies and other essential goods to assist in the fight against COVID-19. We extend our gratitude to all our employees for their commitment and service during this time,” Luthuli concluded.

    ENDS

    About SAA Cargo

    SAA Cargo, the airfreight division of SAA provides terminal services and a global distribution network for purposes of cargo air transportation logistics.  The division is integral in providing various solutions for global rapid movement of essential goods such as agri-products, pharmaceuticals, valuable and vulnerable cargo, human remains, spare parts, pets, courier, diplomatic mail, dangerous goods and other related service.  The operating model for SAA Cargo division is based on a combination of the line flights, purchase of capacity from strategic partner airlines and freighter service for regional transhipment. This is supplemented by an extensive global interline and road feeder service.

    -Ends-

    For Media Enquiries, please contact:

    SAA Spokesperson
    Mr Tlali Tlali 
    Email:               TlaliTlali@flysaa.com
    Office:               +27 (0)11 978-2298

    Customer Enquiries

    South African Airways Call Centre on +27 (0)11 978-1111 or 0861 606 606 or 0800 214 774 (South Africa only) or +27 (0)11 978-2888.

    General Enquiries:

    Website: www.flysaa.com

    Twitter (Primary): @flysaa - https://twitter.com/flysaa

    Twitter (Customer Service): @flysaa_care - https://twitter.com/flysaa_care

    Facebook: www.facebook.com/flysaa

  • Johannesburg – 2 April 2020

    On Monday, 22 March 2020, the South African government took the decision to declare a national lockdown starting at midnight on 26 March 2020, to curb the spread of the Covid-19. The South African borders were consequently closed and all passenger air travel, with the exception of cargo flights delivering essential supplies, was shut down. 

    The national lockdown happened with short notice and consequently many foreign passengers, including tourists, workers and students were unable to amend their travel plans to return to their homes, before the effective date of 26 March 2020. 

    Subsequent to the announcement and the start of the lockdown, representatives of several governments have engaged with the joint BRPs of SAA to consider having SAA provide the safe passage of their citizens to their respective home countries.  These engagements have required the consideration, approval and support of the South African government to implement and taking into account the amended regulations issued by the Department of Transport yesterday.

    Following the engagements with various embassies and in consultation with the relevant government departments, SAA has agreed to provide repatriation charter flights to various international destinations. 

    The first of these chartered flights will be for the repatriation of German citizens to their home country.  They are expected operate from Friday, 3 April 2020 from Johannesburg to Munich and Cape Town to Frankfurt.  The BRPs have confirmed that negotiations are ongoing with other governments for the repatriation of their citizens.

    SAA will operate the charter services subject to the health and safety provisions contained in the regulations and other relevant provisions during the lockdown. To address the health and safety concerns of both passengers and crew and in compliance with the lockdown regulations, we wish to point out the following:

    • These flights are commercial in nature to deal with the thousands of passengers who could not be accommodated as a consequence of the immediate lockdown.
    • These flights are not for the transportation of individuals who have tested positive for Covid-19 and are not medical evacuation flights.  
    • Individuals who have tested positive for Covid-19 will not be allowed on any of these flights.
    • All passengers would be subject to the screening protocols prior to departure as required by the South African authorities and SAA’s policies.
    • Any passengers that presents flu-like symptoms will not be allowed on any of these flights.

    “In these difficult times, SAA is committed to collaborating with all its partners and stakeholders in the fight against Covid-19. The airline will ensure the necessary transfer of passengers and essential cargo takes place in a safe and compliant manner for all during these flights”, noted the BRPs.

    We wish to thank all SAA employees who have been requested and undertaken the task to prepare and serve on these flights.

    ENDS

    Contact Louise Brugman on 083 5041186 for and on behalf of the Business Rescue Practitioners.

  • JOHANNESBURG, 30 March 2020 - The board and management of South African Airways (SAA) wishes to thank and congratulate the SAA crew who flew the chartered aircraft which repatriated citizens from Wuhan, where the coronavirus originated.

    The crew and 112 South Africans were cleared to return to their families on Sunday after testing negative for the coronavirus in a second round of tests since their arrival from Wuhan, China.

    Acting chairperson of the SAA board, Thandeka Mgoduso said that by agreeing to be in an SAA charter flight evacuating the nationals from Wuhan, the crew exemplified the spirit of Ubuntu and Thuma Mina, whose ethos is that the greatest responsibility for us all is humility, discipline, empathy, generosity and volunteerism.

    “We thank The Almighty, the SAA crew, members of the South African National Defence Force and the medical team from the Department of Health, that none of the repatriated South Africans have tested positive for COVID-19 after they were quarantined for 14 days. We further thank the staff at The Ranch for courageously and caringly looking after the whole group that returned from Wuhan.

    “Even though they may have had concerns and anxieties about the possibility of contracting the virus, it is clear that the call to national duty superseded all these anxieties. They adhered to the strict medical advice and protocols and took all the precautionary measures before, during and after the repatriation.

    “Emerging from the quarantine period with no COVID 19 infection, our crew can now play a vital role in conscientizing and advising their communities in South Africa, about the importance of observing the strict medical advice and the wisdom of adhering to the publicised protocols. They are now not only SAA ambassadors but also change agents for curbing the spread of the coronavirus.

    “At SAA, we are grateful for and proud of their kindness, empathy and spirit of volunteerism and a strong sense of national responsibility. Their resilience and ability to rise to the challenge and withstand the rigours of the mission and the further quarantining after arriving in the country; are highly commendable. 

    “Their willingness to give their time and talent is greatly appreciated. This behaviour and commitment to doing what is right, has set a good example for everyone in the country, as we all struggle with the early stages of the pandemic.

    “Their compassion and willingness to heed the call for national duty must be an inspiration for us all. It must encourage all of us to want to be part of the solution in combating the scourge of the coronavirus. We congratulate and applaud them,” said Mgoduso.

    -Ends-

    For Media Enquiries, please contact:

    SAA Spokesperson
    Mr Tlali Tlali 
    Email:               TlaliTlali@flysaa.com
    Office:               +27 (0)11 978-2298

     

    General Enquiries:

    Website: www.flysaa.com

    Twitter (Primary): @flysaa - https://twitter.com/flysaa

    Twitter (Customer Service): @flysaa_care - https://twitter.com/flysaa_care

    Facebook: www.facebook.com/flysaa

  • JOHANNESBURG - 26 March 2020. The Board of Directors at South African Airways (SAA) announced today that it has accepted the request from Ms Zuks Ramasia, SAA Acting CEO, for early retirement. Her last date of employ will be 14 April 2020.

    “On behalf of the Board, I would like to thank Zuks for her leadership, passionate commitment and selfless contribution during her illustrious 27 years at SAA. Her journey was truly an example of how a number of women are progressively moving up the ranks in previously male-dominated industries.

    “We extend our sincerest gratitude to Zuks for her contribution at SAA and wish her success in her future endeavours,” said Thandeka Mgoduso, Acting Chairperson of the SAA Board.

    Ms Ramasia started as a cabin crew member in 1992, rose to the ranks of Senior Cabin Crew Member, then Safety and Emergency Procedures trainer, before taking up her first management position at Crew Movement in 2000.

    In December 2005, she was appointed as Head of SAA’s Global Operations Control Centre (GOCC), a position she held for seven years before she was appointed as General Manager for Operations in 2012. In June 2019, she was appointed Acting CEO and was also appointed as Chairperson of the Airlines Association of Southern Africa in October 2019. 

    She advocated for the aviation industry through her various international directorial roles at the Coordination Services Limited and International Air Transport Association Operations Committee.  She actively participated as aviation panellist speaker, owing to her vast proficiency and contributed in the fight against women discrimination and gender inequality in aviation.

    Ms Ramasia made an indelible mark on those she worked with at SAA, inspiring and mentoring several employees in their quest for aviation career advancement. She especially motivated women in their aviation careers and was unflinching in her commitment towards transformation of the industry. She amongst others, appointed Daicy Demas, as the first woman airport manager at SAA’s hub, OR Tambo International Airport, and Siyabonga Sithole as the first woman in the same role at King Shaka International Airport, in Durban.  She also appointed two other women as first women in managerial positions at GOCC. 

    In recognition of her contribution and influence as a leader, Ramasia was a finalist in the 2019 Standard Bank Top Women Awards.

    The Board will make an announcement in due course on an interim successor during the Business Rescue process.  

    -ends-

    For Media Enquiries, please contact:

    SAA Spokesperson
    Mr Tlali Tlali 
    Email:               TlaliTlali@flysaa.com
    Office:               +27 (0)11 978-2298

  • Johannesburg – 24 March 2020. South African Airways (SAA) announced its decision to suspend all its domestic flights with effect from Friday, 27 March until 16 April 2020 (inclusive). The decision came after government announced a nation-wide lockdown for 21 days aimed at combatting the spread of the Coronavirus (COVID-19).

    SAA supports this national effort as announced by the government, to retard, contain, manage and disrupt the rate of transmission of the COVID-19.

    Last Friday, SAA announced the suspension of all intercontinental and Africa regional flights. All these flights remain suspended until 31 May 2020.

    Period Before National Lockdown (24 March – 26 March 2020)

    The airline will provide support to passengers who intend to change their travel plans and commence their journeys before the implementation of the national lockdown. SAA is committed to looking after the interests of its customers and will assist customers whose itinerary must change as a result of the lockdown. There will be one free travel change for travel between Tuesday, 24 March and Thursday, 26 March 2020. Re-accommodation of the customers for this purpose will happen on a first-come-first-served basis.

    Period During National Lockdown (27 March – 16 April 2020)

    SAA regrets that its call centres will not operate for the duration of the lockdown. Customers may direct their enquiries through any of the following channels:

    • Customer Solutions: customersolutions@flysaa.com
      • COVID-19 enquiries on SAA policy
      • COVID-19 enquiries on Travel Bans
      • General enquiries relating to SAA business continuity
    • Reservations JNB: ReservationsJNB@flysaa.com
      • Revenue Tickets
        • Changes to existing bookings, for future travel
        • New bookings
    • Voyager Service Recovery: VoyagerServiceRecovery@flysaa.com
      • Voyager Blue, Silver and Gold members
        • Changes to existing bookings, for future travel
        • New bookings
        • PIN Reset
    • Voyager Platinum members would continue to be supported via the dedicated email channel

    Period After National Lockdown (17 April and onwards)

    In recognition of the travel disruptions and restrictions that flow from the national lockdown and as part of looking after our customers, SAA has put measures in place to give passengers the flexibility to defer their travel to a period beyond the lockdown.

    SAA will resume its domestic flights on 17 April 2020.

    All passengers who are willing to defer their travel will be expected to comply with conditions set out in the updated customer reservation policy.

    Customers are advised that the updated policy applies across SAA’s route network, including domestic, regional and international flights.

    To demonstrate our care and commitment to our passengers, the policy provides for changes for a period that extends beyond the industry norm (where ordinarily tickets are valid for 6 months only for domestic travel and 12 months for international travel) which is up until 2022. Below is a summary of the policy:

    • The policy applies to tickets issued on/before 24 March 2020 and new tickets issued up to 31 Aug 2020.
    • Customers holding an 083 ticket for flights operated by SAA will be offered a refund in the form of a credit that can be used for future travel.
    • Customers holding an 083 ticket for flights marketed by South African Airways in the flight range 7000-7999 and Mango codeshare flights will also qualify for the credit.
    • The value of the credit will equal the value of the unused sectors (coupons).
    • The original ticket rules will be waived.
    • The credit must be used between the period 24 March 2020 to 24 March 2022.
    • The credit can be used to purchase another ticket of the same/lower value or used as part payment for a ticket with a higher value.
    • Any additional amount to be collected (i.e. fares, taxes and surcharges) will be for the passenger’s account.
    • Change of routing will be permitted.
    • This travel advisory waives the 72-hour rule

    The full policy is available at www.flysaa.com  

    SAA apologizes for the inconvenience caused as a result of the suspension of its flights. We trust that our customers and stakeholders will appreciate that these decisions are meant for the national benefit.

     

    -Ends-

     

    Customer Enquiries:

    South African Airways Call Centre on +27 (0)11 978-1111 or 0861 606 606 or 0800 214 774 (South Africa only) or +27 (0)11 978-2888.

     

    General Enquiries:

    Website: www.flysaa.com

    Twitter (Primary): @flysaa - https://twitter.com/flysaa

    Twitter (Customer Service): @flysaa_care - https://twitter.com/flysaa_care

    Facebook: www.facebook.com/flysaa

     

    For Media Enquiries, please contact:

    SAA Spokesperson
    Mr Tlali Tlali 
    Email:     TlaliTlali@flysaa.com
    Office:    +27 (0)11 978-2298

  • Johannesburg, 20 March 2020. Earlier today, South African Airways (SAA) announced that it is suspending all international flights with immediate effect until 31 May 2020, to support the government travel ban aimed at stopping the transmission of the Coronavirus (Covid-19).
     
    As a direct consequence of this suspension, there was an immediate drastic reduction of demand for the African regional flights. SAA is a network carrier, which means that a significant part of the regional bookings demand is fed by the passengers that travel to or from the international destinations.

    Therefore, the suspension of the international flights has resulted in the airline not being able to operate its normal network. This resulted in operation of regional flights not being commercially viable anymore.  

    Flights to the following destinations have been suspended as of 20 March 2020 until 31 May 2020: Accra (Ghana), Lusaka (Zambia), Harare (Zimbabwe), Victoria Falls (Zimbabwe), Windhoek (Namibia), Lagos (Nigeria), Entebbe (Uganda), Livingstone (Zambia), Blantyre & Lilongwe (Malawi), Nairobi (Kenya), Kinshasa (DRC), Dar es Salaam (Tanzania) and Maputo (Mozambique).

    Mauritius will operate until Saturday, 21 March 2020.  

    This decision means that SAA will only continue to render services on its domestic route between Johannesburg and Cape Town.

    Customers can also visit our website, www.flysaa.com, for further updates. 

    For media enquiries,  please contact:

     
    SAA Spokesperson
    Mr Tlali Tlali 
    Email:               TlaliTlali@flysaa.com
    Office:               +27 (0)11 978-2298
     
    Customers to contact:
     
    Reservations Contact Centre (Make changes to a reservation to travel at a later date)
    +27 11 978 1111 or 0861 606 606
     
    COVID-19 Information Contact Centre (Enquire about available options, travel restrictions, and reservations change policies)
    +27 11 978 6699 or 0800 214 774
     
    Customer Services (Escalations, Complaints and Compliments)
    +27 11 978 2888
     
    General Enquiries:
    Websitewww.flysaa.com 
    Twitter (Primary): @flysaa - https://twitter.com/flysaa
  • JOHANNESBURG, 20 March 2020 –South African Airways (SAA) has announced that it will immediately suspend all international operations until 31 May 2020 in response to a government travel ban aimed at stopping the transmission of the Coronavirus (Covid-19).

    The COVID-19 pandemic and attendant travel restrictions, resulted in substantial decline in demand for air travel. The situation caused many airlines across the world to ground aircraft, release their employees, and to cancel flights. In the case of SAA, this decision means that SAA will only render services on its regional and domestic routes.

    Following the declaration of the State of Disaster after the outbreak of COVID-19 in South Africa, the government announced a travel ban and issued regulations, which introduced certain measures aimed at combatting the spread or transmission of the virus.

    Amongst other things, the regulations, issued on Thursday state that: “Disembarkation of foreign nationals from the high-risk countries is suspended on airports upon arrival. Embarkation and disembarkation is permissible under the following circumstances: Disembarkation of returning South African citizens and permanent residents; embarkation of departing foreign nationals, disembarkation of a declared medical emergency; foreign nationals must be approved by port health services; upon landing, crew from high risk countries shall be subject to medical screening and quarantined for 21 days”.

    SAA operates in three markets that form part of countries listed in the travel ban as high-risk areas. These are the United States (Washington DC and New York, JFK), the United Kingdom (London, Heathrow) and Germany (Frankfurt and Munich). In addition, SAA operates flights to Australia (Perth) and Brazil (São Paulo) which have not been declared high-risk. All of which are now cancelled.

    “In support of efforts by government to deal with this pandemic, and in the best interests of our crew, passengers and the public, we have decided to suspend all international flights until 31 May 2020. It is all our responsibility, not just government, to curb further transmission of the virus. In addition, the increasing risks to our crew of contracting the virus including the possibility of being trapped in foreign destinations as a consequence of increasing travel bans cannot be ignored,” said SAA Acting CEO, Zuks Ramasia.

    “We also recognise the fluidity in the conditions we operate in and the need to respond to these changes with speed, to this end we commit to keep all our stakeholders abreast of any changes on an ongoing basis,” said Ramasia.

    SAA regrets any inconvenience to our customers as a result of the COVID-19 pandemic and we encourage all customers to visit our website, www.flysaa.com, for further updates.

    Customers are advised to either contact their travel agents, or for direct bookings, South African Airways Call Centres on +27 (0)11 978-1111 or 0861 606-606 or 0800 214-774 (South Africa only) or +27 (0)11 978-2888.

    “We thank customers for their support by continuing to place their trust in South African Airways with their travel plans,” concluded Ramasia.

    SAA will provide regular and timely updates through media statements, its official channels and through its travel trade partners.

    For media enquiries,  please contact:
     
    SAA Spokesperson
    Mr Tlali Tlali 
    Email:               TlaliTlali@flysaa.com
    Office:               +27 (0)11 978-2298
     
    Customers to contact:
     
    Reservations Contact Centre (Make changes to a reservation to travel at a later date)
    +27 11 978 1111 or 0861 606 606
     
    COVID-19 Information Contact Centre (Enquire about available options, travel restrictions, and reservations change policies)
    +27 11 978 6699 or 0800 214 774
     
    Customer Services (Escalations, Complaints and Compliments)
    +27 11 978 2888
     
    General Enquiries:
    Websitewww.flysaa.com 
    Twitter (Primary): @flysaa - https://twitter.com/flysaa
  • JOHANNESBURG. 18 March 2020. South African Airways (SAA) has scaled down capacity in response to the low demand for air travel. The effects of the outbreak of the Coronavirus (Covid-19) have led to travel disruptions and restrictions across the world, leading to the grounding of aircraft, releasing employees, and cancelling flights for many airlines. SAA is not immune to these realities. 
     
    In the light of the substantial fall in demand for air travel, SAA has reviewed its flight schedule and has decided to operate flights only under circumstances where its load factors and other business considerations weigh in favour of scheduling flights. However, certain flights that have been negatively impacted more than others, are consequently cancelled.

    “Notwithstanding the decline in demand, SAA continues to aggressively review its schedule to match capacity with demand to the extent possible. Where feasible, we will consider options that include cancelling and merging flights,” said SAA Chief Commercial Officer, Philip Saunders. 

    For the period 17 until 31 March 2020, SAA has cancelled a total of 162 flights. Of these, 38 are international and 124 are regional (destinations on the African continent) flights. 
     
    For specific details or information on cancelled flights, click here.
     
    At the same time, the airline is continuing to provide a service on the domestic, regional and international networks for those passengers whose travel is essential and cannot be avoided. For the time being, the airline will continue to operate to and from destinations unaffected by travel restrictions aimed at combatting the spread of the Coronavirus. 

    “Our priority is to assist those travellers wishing to repatriate to their home countries to do so as quickly and efficiently as possible. Naturally, this includes South African citizens abroad wishing to return home,” Saunders explained.  

    Subject to the conditions set out in the travel ban announced by government in South Africa, SAA will also facilitate the transfer of qualifying passengers to or from the destinations it flies to, which have been classified as high-risk areas. 

    Appreciating the impact of travel restrictions emanating from the outbreak of the Coronavirus, SAA has demonstrated its commitment towards looking after its customers by providing flexible rebooking options. 

    “We have updated our Customer Reservation Policy to help our passengers defer their travel plans where possible. To this end, we have offered our customers one free ticket change, in acknowledgement of travel restrictions that are not of our customers’ own making,” Saunders elaborated. 

    The Updated Reservation Policy now extends to the entire SAA route network.
     
    Below is a summary of the amended travel policy, which is available on www.flysaa.com.
     
    • Must rebook / reissue ticket/s by 30 April 2020. 
    • Complete travel by 28 February 2021
    • Rebook same booking class with no additional collection and change fees waived.
    • Additional fare collection and taxes will apply to cases of seasonality change, but change fees will be waived.
    • If same booking class is not available, upgrade to lowest applicable booking class.  Additional fare collection and taxes will apply but change fees will be waived.
    • One (1) free change and ticket reissue permitted only.
    • Tickets to be endorsed “COVID-19 SA FLT/DATE”.
    • Applicable to all fare types. 
    • Change of cabin will not be permitted.
    • Change of routing will not be permitted.
    • This travel advisory waives the 72-hour rule.
    • This policyis applicable to South African Airways flights only and does not apply to Mango, SA Express and Airlink, issued on SA (083) ticket stock and not on separate tickets of other airlines. This policywill apply when Mango, SA Express and Airlink forms part of the itinerary issued on SA (083) ticket stock. 
    • No refunds are permitted as part of this advisory. 
    • Other refunds are permitted according to the applicable fare rules. 
    • Previous No-show passengers are not eligible for this waiver.
    • SAA reserves the right to withdraw or revise the terms and conditions without prior notice.
    SAA regrets any inconvenience to our customers as a result of the Covid-19 pandemic and we encourage all customers to visit our website www.flysaa.com for further updates. 

    Customers are advised to contact either their travel agents, or for direct bookings, the  South African Airways Call Centre on +27 (0)11 978-1111 or 0861 606 606 or 0800 214 774 (South Africa only) or +27 (0)11 978-2888.

    “We thank customers for their continued support and placing their trust in South African Airways with their travel plans,” concluded Saunders.

    SAA will provide regular and timely updates through media statements and through our travel trade partners. 
     
    For media enquiries,  please contact:
     
    SAA Spokesperson
    Mr Tlali Tlali 
    Email:               TlaliTlali@flysaa.com
    Office:               +27 (0)11 978-2298
     
    Customers to contact:
     
    South African Airways Call Centre on +27 (0)11 978-1111 or 0861 606 606 or 0800 214 774 (South Africa only) or +27 (0)11 978-2888.
     
    General Enquiries:
    Website: www.flysaa.com 
    Twitter (Primary): @flysaa - https://twitter.com/flysaa
  • JOHANNESBURG, 13 March 2020 - Given the uncertainty surrounding the coronavirus pandemic, South African Airways (SAA) is offering customers one free change in reservations on selected international routes to be used for travel on or before the 30 September 2020.

    SAA will allow one free change of booking for tickets issued between 13 March to 30 April 2020 for travel on these selected routes and without penalty or change fees.

    The routes applicable include those between Johannesburg and New York, Washington DC, Frankfurt, Munich and London.  Itineraries must be rebooked by 30 April and travel completed by 30 September 2020.

    “Our first commitment at SAA during the coronavirus pandemic is to look after our customers and staff alike. That is why we are assisting customers with this special rebooking policy. We will be regularly reviewing our policies during this challenging time to ensure that our customers can continue to travel with confidence and added reassurance,” said Philip Saunders, SAA Chief Commercial Officer.

    Below is a summary of terms and conditions related to SAA’s rebooking policy on selected international routes:

    • The travel itinerary must include travel between the following: Johannesburg-New York JFK, Johannesburg-Washington IAD, Johannesburg-Frankfurt, Johannesburg-Munich and Johannesburg-London LHR
    • Must rebook & reissue ticket by 30 April 2020.
    • Complete travel by 30 September 2020.
    • Rebook with the same booking class with no additional collection and change fees will be waived.
    • If same booking class is unavailable, upgrade to lowest applicable booking class.  Additional fare collection and taxes will apply, but change fees will be waived.
    • One free change and ticket reissue only permitted
    • Applicable to all fare types.
    • Change of cabin is not permitted.
    • Change of routing will not be permitted.
    • No refunds are permitted as part of this offer
    • Previous ‘no-show’ passengers are not eligible for this waiver.
    • Change of classes and routes are not permitted, without the normal penalties and associated change fees.
    • The changes are applicable to South African Airways flights only issued on SA (083) ticket stock only.
    • This offer is applicable to South African Airways flights only issued on SA (083) ticket stock. The offer does not apply to Mango, SA Express and Airlink.
    • SAA reserves the right to withdraw or revise the conditions without prior notice.

    Customers are advised to contact either their travel agents or for direct bookings, South African Airways Call Centre on 27 (0) 11 978 1111 or 086 606 606.

    SAA regrets any inconvenience to our customers as a result of the coronavirus and encourages customers to visit the website www.flysaa.com for further updates and information.

    We thank customers for the support by continuing to place their trust in South African Airways with their travel plans.

    For further information, please contact:
    SAA Spokesperson

    Mr Tlali Tlali 
    Email:               TlaliTlali@flysaa.com
    Office:               +27 (0)11 978-2298

  • JOHANNESBURG, 12 March 2020 – South African Airways (SAA) assures customers that its operational health and safety procedures adhere to the World Health Organisation’s protocols to protect its customers and crew from contracting the COVID-19 (coronavirus) while flying with SAA.
    SAA follows procedures, advice and guidelines from the Centre for Disease Control and Prevention, World Health Organisation, International Air Transport Association (IATA), Civil Aviation Authorities as well as the airports and customs authorities’ directives to ensure the safety of its customers.
     
    “The safety, health and wellbeing of our customers and crew is a number one priority.  To ensure their wellbeing, we adhere to the following procedures: 
     
    To clean the aircraft, SAA uses the disinfectants, which have been approved by the Environmental Protection Agency (EPA) and are effective against the COVID-19 (coronavirus).
     
    The cleaning protocols our teams use to clean our aircraft have been intensified and focus among other things,  on high frequent touch points such as handles, seatbelt buckles, tray tables and armrests. 
     
    Hard surfaces such as lavatories, galley units and window shades are also thoroughly cleaned with multi-purpose cleaners.
     
    The Airbus fleet is equipped with state-of-the-art, High-Efficiency Particulate Air (HEPA) filters that sift out and remove dust, bacteria, allergens and other unhygienic particles.
     
    SAA crew have been trained to handle situations involving communicable diseases or any other medical emergencies on board and they work closely with ground and inflight expert medical assistance. 
     
    All our aircraft are loaded with bio-hazardous spill kits in case of a contamination event (or to handle a contamination event) and cleaning materials.
     
    “We assess all our passengers and advise that if they are feeling ill, they need to follow recommendations offered by medical professionals,” SAA said in a statement.
     
    SAA said that although it is following customs limits and guidelines, passengers are welcome to travel with antibacterial wipes and hand sanitisers.
     
    SAA crew use officially approved and industry recognised disinfectants on all flights. Cabin crew (Flight attendants) use gloves sanctioned by the food industry.  The airline uses sanitation procedures for all domestic, regional and international flights.  Should a passenger show any respiratory symptoms on board, i.e. coughing, sneezing, our crew will provide a surgical mask to the passenger to prevent transmission of micro-organisms. 
     
    Should health authorities inform the airline that a person who travelled with SAA exhibited coronavirus symptoms, the aircraft will be taken out of service and put through a decontamination process.
      
    While SAA takes all the necessary steps to ensure that their customers enjoy a healthy flying experience, the airline advises customers to also take precautions to stay healthy while flying. 
     
    The Global recommended Precautionary tips include:
     
    Wash hands with soap often;
    Use an alcohol-based hand sanitiser after touching any surface;
    Avoid touching eyes, face and nose; 
    Avoid contact with coughing passengers by whatever means possible and
    Stay home if sick.
     
    We thank customers for the support by continuing to place their trust in South African Airways with their travel plans.
     
    For further information, please contact:
    SAA Spokesperson
    Mr Tlali Tlali 
    Email:               TlaliTlali@flysaa.com
    Office:               +27 (0)11 978-2298
  • Johannesburg, the joint BRPs today announced that South African Airways SOC Limited (“SAA”) has issued a notice advising its employees of the intention to begin imminent consultations in terms of section 189 of the Labour Relations Act 66 of 1995. The notices of consultation were issued to all the recognised unions in SAA for employees and management.  These include SAAPA – South African Airways Pilots Association, NTM – National Transport Movement, NTM Management Forum, SACCA – South African Cabin Crew Association, SATAWU- South African Transport and Allied Workers Union, Solidarity, AUSA – Aviation Union of South Africa and NUMSA – National Union of Metalworkers of South Africa. 

    The BRPs have been engaging with the unions, most recently over the past weekend, in relation to this process and the intention to begin the consultation process.

    “Our intention has always been to preserve as many jobs as possible through this process while still focusing on having a sustainable airline and platform for growth”, noted the joint Business Rescue Practitioners.

    SAA has experienced numerous financial and business challenges, and cumulated losses of some R26 billion over the past six years. Load factors on the airline have declined steadily from August 2019 to a low of 71% in January 2020. Forward sales have also declined significantly with all markets showing negative or minimal growth, within a very competitive market. The recent marked decline in travel due to the COVID-19 virus will further exacerbate matters.

    The impact of the events that have occurred in the past few months which include the lack of funding, the grounding of SAA aircraft by the SACAA in October 2019, the eight-day strike in November 2019 followed by SAA being placed under Business Rescue in December 2019 and the subsequent withdrawal of travel supplier insolvency cover, which was reinstated in February 2020, all had a significant negative impact on SAA’s Revenue. The overall result has seen a decline of R1,3 billion in Revenue with the cost base that remains more or less flat.

    The changes required at SAA are therefore both structural and economic.  They are urgent if liquidation is to ultimately be avoided in which event all employees will lose their jobs.

    To avoid this scenario and to build a commercially viable business the BRPs propose a fundamental restructuring of its business such that it can best meet market demands and operate as a sustainable African airline. The current structure negatively affects the efficient operation of the business and, in turn, its profitability and sustainability.

    To achieve these goals the strategy is to reduce loss making services and increase efficiencies, which will see a reduction in the aircraft fleet as well as services and route flow. 

    We wish to confirm that this process involves the employees of SAA and not those of its subsidiaries, Mango, SAA Technical and Airchefs.

    Reduction in headcount

    The proposed restructuring will necessitate a reduction in jobs. The section 189 process is applicable only to employees based in South Africa. The process for all other employees elsewhere in the world will be managed in line with the labour laws of their respective countries. Employees will be selected for positions within the new structure based on service length (LIFO), skills, qualification and experience in respect of the job categories indicated, taking into account employment equity objectives. 

    The BRPs contemplate that all 4 708 employees will be affected and the number of jobs that will exist in the restructured organisation will be the subject of the consultation process. Significant changes to conditions of employment, including remuneration and benefits, appear unavoidable and will be sought by agreement.

    The success of the proposed restructuring cannot be successfully implemented without the agreement of the collective bargaining representatives of the employees (the Unions) as well as on the availability of funding to support the plan.  The scope of the contemplated organisational restructure encompasses SAA airline in its entirety.   

    The joint BRPs’ commented: Regrettably, this restructuring exercise, if implemented, may lead to positions being declared redundant across various job categories and in significant numbers. This may, in turn, result in the dismissal of employees employed by the Company, for operational reasons”.

    A number of alternative options have been considered, including potential consolidation of management structures, reducing fixed term employees, accelerating the Long-Term Turnaround Strategy, changing of scope in certain procurement contracts and the early termination of certain procurement contracts amongst others. “None would however, assist SAA in achieving all of its required operational efficiencies,” noted the BRPs.

    Consultation Process

    The Company has, in accordance with the provisions of section 189A of the Labour Relations Act, elected to apply for the appointment of a CCMA facilitator to guide and assist the parties during the consultation process. The BRPs will also consult with elected representatives from non-unionised managers and non-unionised non-management employees.

    The initial consultation will be held on 12 March 2020. The sixty day (60) consultation process in terms of section 189A of the Labour Relations Act will end on 8 May 2020 and accordingly the consultative process will be finalised by 8 May 2020.  An expedited consultation process ending by no later than 8 April 2020 has been proposed in an effort to avoid liquidation.

    It is essential that this process achieve an agreement between the Company and the Unions that will be communicated to the creditors and the lenders as part of the Business Rescue Plan, if the Business Rescue Plan is to be approved and liquidation avoided. The Business Rescue Practitioners believe that if this is achieved, SAA will be sustainable and the future of SAA can be ensured, without further fiscal assistance.

    The BRPs have been engaging with various parties including the UIF in relation to alternatives that will be considered as part of the consultation process which include, training and lay off schemes.

    “We must emphasize that no final decisions have yet been taken, nor will any final decisions be taken until we have exhausted consultation and hopefully reached agreement,” concluded the BRPs’

    -Ends-

  • Johannesburg, 3 March 2020 – South African Airways (SAA) has extended its sale, offering discounts of up to 20% to major destinations across its route network.

    These offers are available for sale from today to 5 March only so customers are encouraged to respond quickly to take advantage!  The sale has been extended due to the positive uptake last week, where SAA recorded high levels of sales activity across its markets.

    “Due to the tremendous response we received last week for our special offers, the sale is back by popular demand and we are extending it during this week,” said Philip Saunders, SAA Chief Commercial Officer. 

    The extended sale will be accessible on all SAA’s major distribution channels, at www.flysaa.com and throughout a network of travel agents both in South Africa and in other African and international markets the airline continues to serve. 

    “We are pleased that our customers and travel trade partners are showing renewed trust in our brand. We aim to build further on this trust by offering our customers more exciting offers over the months ahead,” said Saunders. 

    SAA’s sales have also been bolstered by the reinstatement of the Travel Insurance Consultants insurance services across the travel trade, which provides protection for customers choosing to fly with SAA.

    The extended sale includes destinations such as New York, London, Washington DC, Perth, Frankfurt, Blantyre, Dar es Salaam, Kinshasa, Harare, Lilongwe, Lagos, Lusaka, Livingstone, Maputo, Mauritius, Nairobi, Victoria Falls and Windhoek. 

    Prices are all-inclusive and for return flights and are available in economy class, as well as for travel in business class. 

    Travellers can choose to fly between Johannesburg and New York, London, and Frankfurt from as little as R8 999. These economy class return offers are fully inclusive, providing a discount of up to 20% with Business class tickets also discounted at up to 20%, with fares to New York from R49 927, London from R37 178 and Frankfurt from R32 902. 

    For further information, customers can book on www.flysaa.com or contact their nearest travel agent. T’s and C’s apply.

    The airline’s revised route network will ensure customers keep reaching their destinations while enjoying SAA’s 4-star experience along the way. 

     
    For further information, please contact:
    SAA Spokesperson
    Mr Tlali Tlali 
    Email:               TlaliTlali@flysaa.com
    Office:               +27 (0)11 978-2298
  • JOHANNESBURG3 MARCH 2020 – As the world commemorated World Wildlife Day on Tuesday, South African Airways said it would help intensify the fight against the global illegal wildlife trafficking.
     
    As a new member of the USAID Reducing Opportunities for Unlawful Transport of Endangered Species (ROUTES), the national carrier said it would work hard to reduce the trafficking seizure of 42% of wildlife animals checked in luggage, 4% hidden in passenger clothing, 23% in air flight, 4% in mail and 27%  recorded as unknown.
     
    SAA employees are being trained in methods to detect wildlife smugglers and their activities and to report these to the relevant authorities.
     
    USAID ROUTES said Africa is a significant source of smuggled live animals and wildlife products.
     
    For example, in 2019 more than 103 wildlife animals were seized in three countries across the African continent. Most commonly, air traffic of wildlife animals in the African skies involves:
     
    Ivory moved from East Africa, through the Middle East, into Asia;
    Rhino horn moved from Southern Africa, through East Africa and the Middle East, into Asia;
    Pangolin scales moved from West Africa, through Europe, into Asia;
    Tortoises moved from Madagascar, through East Africa, into Asia;
    Abalone moved from Southern Africa straight to Asia and
    Nile crocodiles moved from the Horn of Africa into the Middle East.
    Now SAA said it was committed to taking action to protect wildlife and their natural heritage.
     
    SAA has joined the fight against illegal wildlife trade by adopting the Illegal Wildlife Trade Module of the IATA Environmental Assessment (IEnvA) Programme. IEnvA is an equivalent of the IATA Operational Safety Audit (IOSA), but in terms of the environment rather than safety. SAA is audited, much like IOSA, and certified as IEnvA compliant. The airline was recently successfully audited through the Illegal Wildlife Trade module of the IATA Environmental Assessment (IEnvA) Programme to ensure that the correct systems and procedures are in place.
     
    In its effort to fight against illegal wild-life trade, SAA recently conducted an awareness campaign among its employees to demonstrate how a trained dog can reinforce detection efforts to combat wildlife trafficking in the air transport industry. 
    ENDS
     
    For further information, please contact:
    SAA Spokesperson
    Mr Tlali Tlali 
    Email:               TlaliTlali@flysaa.com
    Office:               +27 (0)11 978-2298
  • The South African Airways (SAA) Business Rescue Practitioners (BRPs) Siviwe Dongwana and Les Matuson, requested an extension from lenders and creditors to extend the publication of the Business Rescue Plan to 31 March 2020.

    In terms of Section 150 (5) of the Companies Act, lenders and creditors were requested to agree on an extension by the BRPs’ on 26 February 2020. The emailed letter asked creditors to vote for or against the extension and email their votes by close of business on 27 February 2020.

    The BRPs confirm that a further extension for publication of the Plan from 28 February to 31 March 2020 has been approved by the requisite majority of creditors holding voting interests in the company.

    The reasons for the required extension

    The practitioners and SAA are in the process of finalisation of the proposed restructuring plan and the steps required to implement the proposed restructuring plan which will be encompassed in the draft Business Rescue Plan. The employees committee, creditors committee and the Department of Public Enterprises will be provided with an opportunity to make representations to the practitioners regarding the draft Business Rescue Plan and to consult the practitioners in respect of such representations. After the practitioners have considered and discussed the aforesaid representations the Business Rescue Plan will be published by the practitioners and will be voted upon by creditors at a meeting convened for this purpose.  The meeting of creditors to decide whether to approve the Business Rescue Plan must be convened within 10 days of the date of the publication of the Business Rescue Plan. 

    “We are still in the process of finalising the steps to implement the proposed restructuring option as well as the anticipated effect the plan will have on stakeholders, including the estimated return to creditors,” the BRPs noted.

    “We believe that a further extension of one month will allow for sufficient time for us to finalise the Plan, given the complexity and extent of engagement that is required in a business of this size. We then intend to communicate the Plan to the creditors committee, the employees committee and the shareholder, prior to the formal publication of the Plan”.

    -Ends-

  • Johannesburg27 February 2020 – South African Airways (SAA) is offering irresistible fares to major destinations. 

    “At South African Airways, the time for change has come. Change that sets a new flight path and prepares our business for take-off. We’re changing our route network to be smarter and more efficient whilst ensuring our best customer service. Most importantly though, is that we’re changing to keep you flying,” SAA said in its first advertising campaign since the business rescue process began in December 2019. 

    SAA is offering customers three days to take advantage of competitive fares to New York, London, Washington DC, Perth, Frankfurt, Blantyre, Dar es Salaam, Kinshasa, Harare, Lilongwe, Lagos, Lusaka, Livingstone, Maputo, Mauritius, Nairobi, Victoria Falls and Windhoek. The fare deals are available in Economy Class as well as for travel in Business Class.

    From Wednesday, February 26, to Friday, February 28, travellers can book all-inclusive return flights to a number of regional and international destinations including New York and London from R8999, and Lagos and Lusaka from R4554. Customers can book on www.flysaa.com or contact their nearest travel agent. T’s and C’s apply.

    The airline’s revised route network – which comprises of its most successful routes, will ensure customers keep reaching their destinations while enjoying SAA’s 4-star experience along the way. 

    For further information, please contact:
    SAA Spokesperson

    Mr Tlali Tlali 
    Email:               TlaliTlali@flysaa.com
    Office:               +27 (0)11 978-2298

  • JOHANNESBURG, 14 FEBRUARY 2020 - South African Airways (SAA) is pleased to announce that Travel Insurance Consultants (TIC) have reinstated the travel supplier insolvency cover on the airline. This milestone represents a significant step forward for SAA, the global travel agency community and customers alike.

    In practice, this means that both TIC and the Bryte Insurance Company are now offering these essential insurance services across the travel trade, and providing protection for customers choosing to fly with SAA.

    TIC, a division of Santam Limited said that this development is based on their confidence that the decisions taken during the business rescue process are in the best interests of stabilising SAA.

    From Friday February 14, TIC will provide travel insolvency cover on all policies sold on SAA tickets. Flight Centre, through all its wholly-owned brands, including; Flight Centre Travel Group, FCM Travel Solutions, Corporate Traveller, Flight Centre Business Travel, Cruiseabout, and Flight Centre Associates will start selling SAA from today.

    “This is an important day for SAA. Customers can now purchase tickets with renewed confidence in the knowledge that they are protected on every step of their journey through either TIC or Bryte Insurance,” said Deon Fredericks, Acting CFO of SAA.

    ENDS

    For further information, please contact:

    SAA Spokesperson
    Mr Tlali Tlali
    Email:               TlaliTlali@flysaa.com
    Office:               +27 (0)11 978-2298

  • Fort Lauderdale, FL (February 10, 2020) – South African Airways (SAA), the national flag carrier of South Africa and a Skytrax 4-Star rated airline, is offering special fares just in time to give the gift of South Africa to someone special this Valentine’s Day. Round-trip Economy Class fares start from $829* (restrictions apply) from New York-JFK and Washington D.C.- Dulles to Cape Town and $879* (restrictions apply) to Johannesburg from New York-JFK (restrictions apply). This fare is applicable for travel between
    April 1 and May 31, 2020, with tickets purchased by February 19, 2020.

    South Africa is an incredibly romantic destination filled with breathtaking views, charming villas and hotels, exotic wildlife and a variety of rich cultures. Just imagine a hot-air balloon ride for two over the scenic Cape Winelands, a romantic dinner at one of Johannesburg’s lavish restaurants or a luxurious safari surrounded by Africa’s natural beauty and wildlife. Travelers will have even more to love by starting their journey aboard the quiet comfort of our new state-of- the art Airbus A350, now flying nonstop to
    Johannesburg from New York-JFK Airport. Onboard, customers will enjoy a brand new inflight entertainment system with high definition touch screens, USB chargers and access to PC power ports at every seat, improved LED lighting, and optimized cabin pressure and temperature controls, which allow you to feel relaxed and refreshed upon arrival.

    “A life-changing trip to Africa would make the perfect Valentine’s Day gift for someone special.

    These fares will enable travelers to enjoy South Africa and the exquisite experiences it offers in Cape Town,Johannesburg or other areas throughout the country,” said Todd Neuman, executive vice president, North America for South African Airways. “It’s also a great time to book travel, not just for our low fares, but for the favorable currency exchange rates for North American travelers, whose dollars will go much further in
    South Africa than most other destinations throughout the world. “

    South African Airways is one of Africa’s most awarded airlines, honored with a 4-star rating for 17 consecutive years by Skytrax. South African Airways offers the most daily flights from the U.S. to South Africa with nonstop service from New York-JFK Airport and direct service from Washington, D.C.-Dulles Airport to Johannesburg via Accra, Ghana. Through our Johannesburg hub, SAA links the world to over 75 destinations across the African continent and Africa’s Indian Ocean islands.To book this special fare, travelers should visit www.flysaa.com, call SAA Reservations at 1- (800) 722-9675 or contact their professional travel consultant. As one of the leading airlines in Africa, SAA also offers affordable low fares and convenient flight schedules to other exciting destinations throughout the continent.

    About South African Airways

    South African Airways (SAA), South Africa’s national flag carrier and the continent’s most awarded airline, serves over 75 destinations worldwide in partnership with SA Express, Airlink and its low cost carrier Mango. In North America, SAA operates daily nonstop flights from New York-JFK and direct flights from Washington D.C.-IAD (via Accra, Ghana) to Johannesburg. SAA has partnerships with United Airlines, Air Canada, JetBlue Airways, Hawaiian Airlines, Alaska Airlines and American Airlines, which offer convenient connections from more than 100 cities in the U.S. and Canada to SAA’s flights. SAA is a Star Alliance member and the recipient of the Skytrax 4-Star rating for 17 consecutive years.

    Like South African Airways on Facebook here
    Follow South African Airways Twitter here


    Media Contact
    Todd Neuman
    Telephone: +1 (954) 769-5001
    Email: toddneuman@flysaa.com


    ###
    *Restrictions:
    The $829 fare is valid for Economy Class roundtrip travel from New York (JFK) or Washington Dulles (IAD) to Cape Town (CPT) for travel 4/1/2020-5/31/2020 with a blackout period from 4/10/2020-4/19/2020. The $879 fare is valid for Economy Class midweek travel (Mon-Thu) roundtrip travel from New York (JFK) to Johannesburg (JNB) for travel 4/1/2020-5/31/2020.Fares must be purchased within 72 hours of reservation being made, or byFebruary 19, 2020 whichever is first. Minimum stay: Must stay over one Sunday for fares to apply. Maximum stay: Return travel must commence on or before 07 June 2020. Seats are limited and may not be available on all flights. Cancellations before/after departure: fares and carrier-imposed fees (YR/YQ/Q) are non-refundable. Date
    change fee: $300 plus any applicable fare difference. Administrative fees may also apply. Infant (not occupying a seat) discount - Pays 10% of the adult fare.Baggage and optional service fees may apply. Reservations made 7 days or more prior to scheduled departure may be canceled without penalty up to 24 hours after the reservation is made. Fares, fees, rules and offers are subject to change without notice. Other restrictions may apply.

  • Johannesburg, The joint BRPs of SAA, Mr. Les Matuson and Mr. Siviwe Dongwana have noted the comments made by the relevant unions, the various Provincial Governments, the DPE and the SACP regarding our recent actions with respect to restructuring SAA into a financially sustainable entity.

    “The decisions we took and informed the public of this week were taken in the best interests of SAA. They are intended to make the airline commercially and operationally sustainable, free from the requirement of future funding from the Government post the implementation of the restructure,” commented the BRPs.

    The actions are aimed at improving SAA’s balance sheet which is intended to create a platform for a strong and sustainable airline and so ensure that the company is more attractive for potential strategic equity partners.

    The BRPs concluded, “We recognize the concerns raised, especially around the domestic routes. We will continue to engage with stakeholders, with a commitment to include inputs into the final business rescue plan, which is due to be published by the end of this month.”

    -Ends-

              Louise Brugman, 083 504 1186, on behalf of the Joint Business Rescue Partners

  • JOHANNESBURG, 8 February 2020 - South African Airways (SAA) was honoured to bring Miss Universe 2019, Zozibini Tunzi back home aboard its brand new Airbus A350-900 from New York on Saturday.

    Her sparkling presence aboard SA204 added excitement on 15-hour journey between New York and OR Tambo International Airport in Johannesburg as customers interacted and took pictures with her.

    “SAA is more than an airline, we - as Zozibini - are African first. We are a proud carrier of Africa’s hopes and dreams and its unlimited potential, which leaves us bursting with pride as we welcome our daughter back home and celebrate her global success,” said Zuks Ramasia, SAA’s ACEO.

     “Our crew described the opportunity to fly a South African born Miss Universe as one of their proudest and memorable experience, one that will remain an indelible highlight in their careers,” said Ramasia.
    SAA flew Zozibini back to South Africa as one of the “Homecoming” partners to showcase pride, patriotism and embrace African heritage.

    In December, she flew SAA to Sao Paolo to participate in the Miss Universe contest as arranged by the Miss SA Pageant organisers.

    The 25-year-old student hails from Tsolo in the Eastern Cape. She was crowned Miss Universe 2019 after previously being crowned Miss South Africa 2019. She is the third woman from South Africa to win the title, and the first black woman since Leila Lopes was crowned Miss Universe 2011.

    SAA will fly the homegrown beauty queen back to New York where she lives during her reign as Miss Universe. On her return trip, she will again travel on the state-of-the-art aircraft, of which SAA has four in its fleet.

    Like Zozibini, customers can enjoy the airline’s four A350s superior features such as a quieter cabin and relaxing in-flight experience including the all-new In-flight Entertainment (IFE), extra-legroom seats in Economy Class and lie-flat beds in Business Class.

    The aircraft, which is environmentally friendly, with improved fuel-efficiency can fly further than any other aircraft in commercial service. 

    The introduction of the A350s will contribute to SAA’s operational efficiencies and cost reduction, and forms part of the ongoing fleet renewal programme. For example, through the A350s, we will lower our operational costs, and save on our fuel consumption by 25% and also lower our maintenance costs by 40% over a five-year period.

    ENDS


    ISSUED BY SAA
    Media to contact:


    SAA Spokesperson
    Mr Tlali Tlali
    Email: TlaliTlali@flysaa.com
    Office: +27 (0)11 978-2298
    General Enquiries:
    Website: www.flysaa.com
    Twitter (Primary): @flysaa - https://twitter.com/flysaa
    Twitter (Customer Service): @flysaa_care - https://twitter.com/flysaa_care
    Facebook: www.facebook.com/flysaa

     

  • The flight schedule for February remains unchanged. Please consult the website for further information (follow this link: https://www.flysaa.com/au-traveladvisory)

    The joint Business Rescue Practitioners (BRPs) of South African Airways (SAA) today announced further initiatives to support the airline’s transformation into a sustainable and profitable business.

    The BRPs, Les Matuson and Siviwe Dongwana, have worked closely with key stakeholders including industry specialists, government, creditors and executive management to develop a comprehensive restructuring programme which will culminate in a Business Rescue Plan to be published in late February and subsequently presented to creditors for approval.

    In line with SAA’s commitment to take urgent action to conserve cash, and create a viable platform for a successful future, key measures need to be implemented now.

    These measures include targeted changes to the route network, deployment of more fuel-efficient aircraft, optimisation of organisational structures and renegotiation of key contracts with suppliers.

    “The initiatives we are taking now will strengthen SAA’s business. We believe that this should provide reassurance to our loyal customers that SAA is moving in the right direction. We are focused on our mandate to restore SAA’s commercial health and create an airline that South Africans will be proud of”, commented the BRPs.

    Changes to SAA’s Network

    Following a careful analysis of SAA’s liquidity challenges and after consultations with all relevant stakeholders, the BRPs have identified which routes will be retained to drive the restructured national carrier towards profitability.

    SAA will continue to operate all international services between Johannesburg and Frankfurt, London Heathrow, New York, Perth and Washington via Accra.

    Regional services to be retained include from Johannesburg to Blantyre, Dar es Salaam, Harare, Kinshasa, Lagos, Lilongwe, Lusaka, Maputo, Mauritius, Nairobi, Victoria Falls, Livingstone and Windhoek.

    On 29th February 2020, SAA will close the following regional and international services from Johannesburg to Abidjan via Accra, Entebbe, Guangzhou, Hong Kong, Luanda, Munich, Ndola, and Sao Paulo.

    On the domestic route network, SAA will continue to serve Cape Town on a reduced basis.

    All other domestic destinations, including Durban, East London and Port Elizabeth, will cease to be operated by SAA on 29th February 2020. Domestic routes operated by Mango will not be affected by the changes.

    All customers booked on any cancelled international and regional routes will receive a full refund. Customers booked on cancelled domestic flights will be re-accommodated on services operated by Mango.

    SAA does not intend to make any further significant network changes. Passengers and travel agents can therefore feel confident about booking future travel with South African Airways.

    The flight schedule for February remains unchanged. Please consult the website for further information.

    ASSETS

    To improve the airline’s liquidity, rationalisation programmes are under consideration for SAA’s subsidiaries, as well as the sale of selected assets. The BRPs will continue to explore viable investment opportunities with potential investors in respect of SAA.

    JOBS

    The joint BRPs have stated that every effort is being taken to limit the impact of job losses in SAA and its subsidiaries.

     “It is our intention to restructure the business in a manner that we can retain as many jobs as possible. This will help provide a platform to a viable and sustainable future. However, a reduction in the number of employees will unfortunately be necessary”, said Matuson and Dongwana.

    The BRPs will engage labour, both organized and non-organized, to reach a solution necessary for a sustainable airline going forward. 

    The BRPs wish to underline their support of the President’s proclamation for the Special Investigating Unit to examine some of the airline’s contracts. This measure will help in assessing viable agreements and in reducing SAA’s cost base.

    The decisions and actions announced today are aimed at improving SAA’s balance sheet, creating a platform for a strong and sustainable airline and ensuring that the company is more attractive for potential strategic equity partners.

    ENDS

    Louise Brugman, 083 504 1186, on behalf of the Joint Business Rescue Partners

    To see the revised SAA route network, please access this link: https://www.flysaa.com/de-traveladvisory

  • JOHANNESBURG, 30 JANUARY 2020 – On Tuesday 28th January, the SAA business rescue practitioners secured further post commencement funding (PCF) of R3.5 billion from the Development Bank of Southern Africa.  

    The purpose of the funding is to provide a bridge to facilitate the development and publication of the Business Rescue Plan by the Business Rescue Practitioners by the end of February for presentation to creditors shortly thereafter.   

    The conservation of cash through various cost reduction measures is critical to running an efficient airline and to create a platform on which a future for a restructured entity can be built.

    The BRPs have been and will continue to review all third party contracts with the entity, with the intention to cancel any onerous contracts or renegotiate others into commercially accepted terms. 

    In addition, flight demand has been scrutinised to ensure SAA is running efficient flights. To this end, SAA will therefore cancel and consolidate selected scheduled flights where there is low demand based on current forward bookings for the month of February.   

    Recognising the importance of advance planning for our customers, it is thus important that we provide advance notice as possible to affected customers.  

    Philip Saunders, Chief Commercial Officer, noted, “We are committed to accommodating all affected customers on alternative flights, operated by the airline and its Star Alliance partners.  Any inconvenience or delays are intended to be minimal.”

    Travel agents, alliance partners and relevant stakeholders have been notified of these operational changes. SAA appreciates their on-going support in re-accommodating our passengers.  

    The below list of flights are affected:

    Johannesburg (JNB) – Durban (DUR)

    SA575                  Depart 1900      Arrive 2005       Dates: 01, 05, 06, 08, 13 February

    SA575                  Depart 1830      Arrive 1935       Dates: 07 February

    SA527                  Depart 0630      Arrive 0735       Dates: 21 February

     

    Durban (DUR) – Johannesburg (JNB)

    SA528                  Depart 0630      Arrive 0735       Dates: 02 , 06 , 07 , 09 , 14 , 21 February

    SA580                  Depart 2005      Arrive 2110       Dates: 07  February

     

    Johannesburg (JNB) – Cape Town (CPT)

    SA353                  Depart 1600      Arrive 1805       Dates: 03 , 04 , 11 ,  17 , 24 February

    SA313                  Depart 0850      Arrive 1055       Dates: 04 , 11 , 25 February

    SA303                  Depart 0530      Arrive 0735       Dates: 05 , 13 , 17 , 26 February

     

    Cape Town (CPT) – Johannesburg (JNB)

    SA366                  Depart 1850      Arrive 2045       Dates: 03 , 04 , 11 , 17 , 24 February

    SA326                  Depart 1135      Arrive 1330       Dates: 04 , 11 , 25 February

    SA316                  Depart 0820      Arrive 1015       Dates: 05 , 13 , 17 , 26 February

     

    Johannesburg (JNB) – East London (ELS)

    SA477                  Depart 1855      Arrive 2020       Dates: 05 , 06 , 12 , 19 , 26 February

     

    East London (ELS) – Johannesburg (JNB)  

    SA472                  Depart 0630      Arrive 0755       Dates: 06 , 07 , 13 , 20 , 27 February

     

    Johannesburg (JNB) – Livingstone (LVI)

    SA048                  Depart 1040      Arrive 1220       Dates: 01 , 05 , 08 , 10 , 11 , 15 , 18 , 19 , 26 ,  27  February

     

    Livingstone (LVI) – Johannesburg (JNB)

    SA049                  Depart 1300      Arrive 1440       Dates: 01 , 05 , 08 , 10 , 11 , 15 , 18 , 19 , 26 ,  27  February

     

    Johannesburg (JNB) – Kinshasa (FIH)

    SA050                  Depart 1010      Arrive 1255       Dates: 03 February

     

    Kinshasa (FIH) – Johannesburg (JNB)

    SA051                  Depart 1345      Arrive 1830       Dates: 03 February

     

    Johannesburg (JNB) – Dar Es Salaam (DAR)

    SA188                  Depart 1335      Arrive 1755       Dates: 03 , 10 , 17 February

     

    Dar Es Salaam (DAR) – Johannesburg (JNB)

    SA189                  Depart 0600      Arrive 0830       Dates: 04 , 11 , 18 February

     

    Johannesburg (JNB) – Nairobi (NBO)

    SA180                  Depart 1530      Arrive 2030       Dates: 01 , 08 , 22 February

     

    Nairobi (NBO) - Johannesburg (JNB)

    SA181                  Depart 0835      Arrive 1140       Dates: 02 , 09 , 23 February

     

    Johannesburg (JNB) – Windhoek (WDH)

    SA074                  Depart 0950      Arrive 1145       Dates: 06 February

    SA076                  Depart 1430      Arrive 1625       Dates:  05 , 12 , 19 , 26 February

     

    Windhoek (WDH) – Johannesburg (JNB)

    SA075                  Depart 1235      Arrive 1420       Dates: 06 February

    SA077                  Depart 1715      Arrive 1900       Dates:  05 , 12 , 19 , 26 February

     

    Johannesburg (JNB) – Accra (ACC) – Washington (IAD)

    SA209                    Depart 1805      Arrive 2205/Depart 2320            Arrive 0600        Dates: 16 , 18 February

     

    Washington (IAD) – Accra (ACC) – Johannesburg (JNB)

    SA210                    Depart 1740      Arrive 0835/Depart 0935            Arrive 1725        Dates: 17 ,  19 February

    ENDS

    ISSUED BY SAA

    Media to contact:

    SAA Spokesperson
    Mr Tlali Tlali
    Email: TlaliTlali@flysaa.com
    Office: +27 (0)11 978-2298

    General Enquiries:

    Website: www.flysaa.com

    Twitter (Primary): @flysaa - https://twitter.com/flysaa

    Twitter (Customer Service): @flysaa_care - https://twitter.com/flysaa_care

    Facebook: www.facebook.com/flysaa

     

     

  • JOHANNESBURG, 28 January 2020. The business rescue practitioners of South African Airways SOC Ltd (the Practitioners), supported by the Departments of Public Enterprises (DPE) and National Treasury (NT), have been successful in obtaining the balance of the post commencement funding (PCF) required to meet the short term liquidity requirements of the airline for the period until the business rescue plan (the Plan) is published and adopted. This Plan is required in terms of Section 150 of the Companies Act and is the responsibility of the Practitioners. 

    The advancement of the funds comes on the back of the business rescue process which began on 5 December 2019, with the local commercial banks providing the initial PCF of R2 billion in addition to the existing exposures to SAA. 

    Discussions held with financial institutions have been fruitful with the Development Bank of Southern Africa offering to provide the next tranche of PCF, for a total amount of R3.5 billion, with an immediate draw-down of R2 billion. Furthermore, funding for the restructuring phase after the Plan is adopted is being considered by potential funders.  

    The restructuring of SAA will provide an opportunity to develop a sustainable, competitive and efficient airline with a strategic equity partner remaining the objective of government through this exercise and will result in the preservation of jobs wherever possible. SAA is a key strategic asset which needs to be positioned to provide reliable connectivity to markets within South Africa, the African continent as well as servicing selected international routes.

    Stakeholders of the airline should now have comfort that the rescue process is on a significantly sounder footing, and that passengers and travel agencies and airline partners may continue to book air travel on SAA with confidence.

    -Ends-

    ISSUED BY SAA

    Media to contact:

    SAA Spokesperson
    Mr Tlali Tlali
    Email: TlaliTlali@flysaa.com
    Office: +27 (0)11 978-2298

    General Enquiries:

    Website: www.flysaa.com

    Twitter (Primary): @flysaa - https://twitter.com/flysaa

    Twitter (Customer Service): @flysaa_care - https://twitter.com/flysaa_care

    Facebook: www.facebook.com/flysaa

  • JOHANNESBURG, 21 January 2020. South African Airways (SAA) new Airbus A350-900 operated its first international flight from O.R Tambo International (ORTIA) airport to New York’s John F. Kennedy (JFK) International Airport. 

    “This inaugural flight was the first that we plan to introduce on our international routes in the near future.  We are excited that our passengers will enjoy the A350s superior features such as a quieter cabin and relaxing in-flight experience including the all-new In-flight Entertainment (IFE), extra-legroom seats in Economy Class and lie-flat beds in Business Class,” said Zuks Ramasia, SAA’s Acting CEO.

    The aircraft, which is environmentally friendly, with improved fuel-efficiency can fly further than any other aircraft in commercial service. It is one of the four new Airbus A350-900s that SAA added to its fleet in October 2019.  It replaces the Airbus A340-600, which was being used on the route.

    “All the A350-900s are equipped with Rolls-Royce Trent XWB engines. Since entering service in 2015, the Trent XWB engines have flown more than five million hours, and are now regarded as the world’s most efficient large aero-engines.

    “The introduction of the A350s will contribute to our operational efficiencies and cost reduction, and forms part of the ongoing fleet renewal programme.

    “For example, through the A350s, we will lower our operational costs, and save on our fuel consumption by 25% and also lower our maintenance costs by 40% over a five-year period,” said Ramasia. 

    Ends.

    ISSUED BY SAA

    Media to contact:

    SAA Spokesperson
    Mr Tlali Tlali
    Email: TlaliTlali@flysaa.com
    Office: +27 (0)11 978-2298

    General Enquiries:

    Website: www.flysaa.com

    Twitter (Primary): @flysaa - https://twitter.com/flysaa

    Twitter (Customer Service): @flysaa_care - https://twitter.com/flysaa_care

    Facebook: www.facebook.com/flysaa

  • JOHANNESBURG, 21 JANUARY 2020 – South African Airways (SAA) is in the process of consolidating selected domestic flights between the airline’s main hub, Oliver Tambo International Airport Johannesburg (JNB) and Cape Town (CPT), as well as between Johannesburg (JNB) and Durban’s King Shaka (DUR) airports.

    SAA is working closely with its sister airline, Mango, to re-accommodate passengers on alternative services operated by both airlines to minimise disruption, and thereby ensure passengers reach their destination as quickly as possible.

    The following domestic flights operated by SAA have been cancelled:

    Johannesburg (JNB) – Cape Town (CPT)

    SA303                  Depart 0530      Arrive 0735       Dates: 20, 21 & 24 January

    SA307                  Depart 0700      Arrive 0905       Dates: 21 January

     

    Cape Town (CPT) – Johannesburg (JNB)

    SA316                  Depart 0820      Arrive 1015       Dates: 20, 21 & 24 January

    SA322                  Depart 0950      Arrive 1145       Dates: 21 January

     

    Johannesburg (JNB) – Durban (DUR)

    SA527                  Depart 0630      Arrive 0735       Dates: 20, 21, 22 & 23 January

    SA543                  Depart 0955      Arrive 1100       Dates: 20, 21, 22 & 23 January

    SA571                  Depart 1655      Arrive 1800       Dates: 20 & 21 January

     

    Durban (DUR) – Johannesburg (JNB)

    SA534                  Depart 0805      Arrive 0910       Dates: 20, 21, 22 & 23 January

    SA550                  Depart 1130      Arrive 1235       Dates: 20, 21, 22 & 23 January

    SA578                  Depart 1840      Arrive 1945       Dates: 20 & 21 January

    On the international network, SAA is cancelling selected services between Johannesburg (JNB) and Munich (MUC). SAA will re-accommodate passengers on its services between Johannesburg (JNB) and Frankfurt (FRA) as well as London Heathrow (LHR). Some passengers travelling to Munich, and others travelling via Munich to other destinations, will be re-accommodated for some of their journey on partner airlines in the Star Alliance to minimise delays.

    The following flights have been cancelled:

    Johannesburg (JNB) – Munich (MUC)

    SA264                  Depart 2115      Arrive 0700       Dates: 20, 21, 22, 23 & 24 January

    Munich (MUC) – Johannesburg (JNB)

    SA265                  Depart 2030      Arrive 0820       Dates: 21, 22, 23, 24 & 25 January

    These decisions are in line with SAA’s usual policy of reviewing flights and consolidating services with low demand. Furthermore, during the current process of Business Rescue, these cancellations represent a responsible strategy to conserve cash and optimise the airline’s position ahead of any further capital investment.

    The consolidation on the Cape Town route is also necessary as SAA has been operating training flights for pilots on the new state-of-the-art Airbus 350-900 aircraft on this route, before transferring the new planes to international routes.

    The introduction of these larger aircraft has resulted in temporary surplus capacity on the route.

    SAA will be reviewing further possible flight schedule amendments over the coming days. Any operational changes will be communicated to our travel trade partners and customers at the earliest opportunity and passengers will be re-accommodated on other airlines wherever possible.

    Ends.

    ISSUED BY SAA

    Media to contact:

    SAA Spokesperson
    Mr Tlali Tlali
    Email: TlaliTlali@flysaa.com
    Office: +27 (0)11 978-2298

    General Enquiries:

    Website: www.flysaa.com

    Twitter (Primary): @flysaa - https://twitter.com/flysaa

    Twitter (Customer Service): @flysaa_care - https://twitter.com/flysaa_care

    Facebook: www.facebook.com/flysaa

  • JOHANNESBURG, 20 JANUARY 2020 - South African Airways (SAA) wishes to assure its customers and stakeholders that flights to all its destinations continue as normal.
    The airline is aware of media reports suggesting that it will cease operations. SAA is always committed to transparently communicate with all stakeholders, including customers, about any material or significant operational changes that may have an impact on flight schedules.
    Where there may be flight schedule amendments, such operational changes will be managed and communicated in accordance with the industry norms and practices.

    Ends.

    SAA Spokesperson 
    Tlali Tlali 
    Email: TlaliTlali@flysaa.com  
    Office: +27 11 978 2298

  • JOHANNESBURG, 16 January 2020 – South African Airways (SAA) has put some of its aircraft up for sale to accommodate the new Airbus A350-900s the airline recently added to its fleet.

    In a tender on the airline’s website, SAA said it was selling nine wide-body aircraft - - five Airbus A340-300s and four Airbus A340-600s - - and 15 spare engines and four Auxiliary Power Units, a device used to provide energy.

    After we received the four new Airbus A350-900, it has become necessary for us to sell our older models to accommodate the new models with superior features such as the quieter cabin, relaxing in-flight environment and more extra-legroom seats in economy class and lie-flat beds in business Class,” said Zuks Ramasia, SAA’s Acting CEO.

    “The decision to sell the aircraft has nothing to do with the business rescue process. For some time we had planned to replace our four-engine aircraft with new generation and more efficient aircraft as part of our fleet renewal programme,”  said Ramasia.

    “When we received five A330-300s in late 2017- early 2018 we had already planned to retire five A340s at that time, but due to the operational fleet undergoing maintenance, the retirement of the aircraft was postponed.  Now is the time to sell the aircraft,” she said.

    Ramasia said with the new A350s which will start operating on its international route network next week, replacing the A340s has become possible, hence the national carrier advertised the sale of the nine aircraft on 10 January. The closing date for the tender is 30 January at 11.00am SA time.

    The aircraft on sale used to operate on regional and international routes, which will now be flown by the A330s and A350-900s.

    ISSUED BY SAA

    Media to contact:

    SAA Spokesperson
    Mr Tlali Tlali
    Email: TlaliTlali@flysaa.com
    Office: +27 (0)11 978-2298

    General Enquiries:

    Website: www.flysaa.com

    Twitter (Primary): @flysaa - https://twitter.com/flysaa

    Twitter (Customer Service): @flysaa_care - https://twitter.com/flysaa_care

    Facebook: www.facebook.com/flysaa

  • JOHANNESBURG, 7 January 2020 - South African Airways has been named as one of the top performing airlines globally for on-time performance (OTP) by travel data and analytics company, Cirium.

    SAA was ranked fourth in the category for Middle East and Africa mainline carriers, ahead of some of its major competitors, making SAA the leading African carrier on OTP.

    “According to the International Air Transport Association’s benchmark of OTP, an airline is on-time when it arrives within 15 minutes of the scheduled time of arrival or departs within 15 minutes of the scheduled departure time.  We are excited that most of the time we adhere to these deadlines,” said Zuks Ramasia, SAA Acting CEO.

    SAA’s overall on-time performance across its route network is 85.69%.

    “We are encouraged by this latest announcement about our performance.  It is an endorsement and occasion to celebrate great achievement, especially when judged against our own peers, globally. Customers always have a choice and those who elect to fly with us recognise that we are a dependable airline. The results speak volumes about consistency and reliability of our operations – a key feature underlying our customer value proposition.  This is an important attribute of our business,” said Ramasia.

    As a member of the largest international airline network, Star Alliance, SAA serves 57 destinations within South Africa and across the continent in partnership with SA Express, Airlink and its low-cost carrier, Mango.   SAA also flies to eight intercontinental destinations from its Johannesburg hub.

    “We place a high premium on punctuality as measured through OTP. It is one of our most important customer impact performance indicators.  The more punctual we are, the happier the customers we keep. Any flight delays could lead to costs for the airline and inconvenience to the customer.  Delays could snowball into more delays, requiring more re-planning to recover the schedule for the rest of the day and bring inefficiencies,” concluded Ramasia.

    Cirium works with over 90 per cent of the world’s top 50 airlines. The company, which has published its annual On-time Performance (OTP) Review for the past 11 years, provides a definitive list of the world’s best performing airlines and airports for on-time flight operations.

    Jeremy Bowen, Cirium CEO, said:  “Achieving world-class customer satisfaction and industry-leading product differentiation is about more than just competitively priced tickets and flight availability. When choosing whom to fly with, savvy travellers also now consider airline punctuality and operational reliability.

    “We believe Cirium’s On-Time Performance Review 2019 will inspire airlines and airports to continue innovating to improve their performance. By embracing digital transformation and leveraging data to its full potential, Cirium can help the aviation industry harness its power to improve on-time performance and enhance the passenger experience,” Bowen said.

    ISSUED BY SAA

    About South African Airways:

    South African Airways (SAA) is the leading carrier in Africa, serving 57 destinations, in partnership with SA Express, Airlink, and its low-cost carrier, Mango, within South Africa and across the continent, and eight intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low-cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the Best Airline Staff Service award in the Africa category; this shows that our customer-facing employees are our true brand ambassadors who made a difference to millions of travelling customers.

    Media to contact:

    SAA Spokesperson
    Mr Tlali Tlali
    Email: TlaliTlali@flysaa.com
    Office: +27 (0)11 978-2298

    General Enquiries:

    Website: www.flysaa.com

    Twitter (Primary): @flysaa - https://twitter.com/flysaa

    Twitter (Customer Service): @flysaa_care - https://twitter.com/flysaa_care

    Facebook: www.facebook.com/flysaa

    Full on-time report: cirium.com/on-time-performance

     

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