South African Airways to refund customers who travelled after termination of baggage wrapping trial
Johannesburg, 11 June 2014 - South African Airways (SAA) affirms its commitment to reimburse customers who purchased tickets during the duration of the baggage wrapping trial at ORTIA, but travelled after the trial had ended.
Customers who wish to apply for this refund are advised to comply with the requirements set out in this communication. Customers who purchased tickets on SAA flights departing from OR Tambo International Airport from 28 October 2013 up until 22 May 2014 and travelled before 22 January 2014 or after 22 May 2014 can apply for a refund of R30 and R50 for domestic and international flights respectively. Conditions apply.
Airport Operation Stations at SAA’s domestic airports (Johannesburg, Durban, East London, Cape Town, and Port Elizabeth) will process refunds, with the exception of reservations that were made through travel agents.
In respect of travel agent bookings passengers will apply for and receive their refunds through their respective travel agents. In instances where the payment for tickets was made by debit cards/cash, ticket sales at the airports will process such refunds. Where a credit card was used the refund can still be processed at the airports.
Customers are advised to bring the following supporting documents or articles for refund processing:
• For credit card refunds: ID must be presented and the ticket will be refunded to the credit card that was used to purchase that ticket.
• For cash and debit transactions, ID and copy of the e-ticket must be presented.
The announcement on customer refunds follows last week’s announcement where the airline advised that following on from the conclusion of the baggage wrapping trial (which ran from January until 21 April 2014), it is now taking steps towards the implementation of baggage wrapping for customer bags on a permanent basis.
About South African Airways
South African Airways (SAA), Africa’s most awarded airline, operates to 40 destinations worldwide.
In its domestic market SAA has an extensive schedule operating 554 flights in total per week between Johannesburg – Cape Town, Durban, East London and Port Elizabeth, from its Johannesburg hub, as well as code-shared flights between Lanseria – Cape Town and Durban. SAA offers more frequencies than any other airline in South Africa.
Regionally, SAA offers 24 destinations across the African continent including Abidjan, Accra, Blantyre, Brazzaville, Cotonou, Dakar, Dar es Salaam, Douala, Entebbe, Harare, Kinshasa, Lagos, Libreville, Lilongwe, Livingstone, Luanda, Lusaka, Maputo, Mauritius, Nairobi, Ndola, Pointe Noire, Victoria Falls and Windhoek.
SAA’s international network creates links to all major continents from South Africa through 10 direct routes and code shares, with daily flights from Johannesburg to London (Heathrow), Frankfurt, Munich, Mumbai, Perth, Hong Kong, Beijing, New York, Washington, and Sao Paulo. SAA has codes share agreements with 29 other airlines across the markets it serves. The airline has extended its code share agreement with Mango, its low cost operator, to also include coastal cities in South Africa (between Johannesburg and Cape Town, Durban, Port Elizabeth and George), as well as Johannesburg – Bloemfontein; Cape Town - Bloemfontein and Cape Town - Port Elizabeth.
SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its four wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; Air Chefs, the catering entity of SAA and South African Travel Centre (SATC).
SAA is a Star Alliance member which offers more than 21,900 daily flights to 1,328 airports in 195 countries. SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for eleven consecutive years. Mango and SAA hold the number one and number two successive spots as South Africa’s most on-time airlines.
For more information contact:
Tlali Tlali (Mr)
Mob: +27 82 333 3880