Voyager & Star Alliance

South African Airways joined the Star Alliance on 10 April 2006.
The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognised by numerous awards, including the Air Transport World Market Leadership Award, Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Adria Airways, Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR,  Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, Turkish Airlines, THAI,  and United. Overall, the Star Alliance network offers over 21,500 daily flights to 1,356 airports in 193 countries.


EARN AND SPEND MILES
With the Star Alliance network every time you fly, you can earn or spend Miles no matter which of the member airlines you choose to travel with. Adria Airways, Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, Turkish Airlines, THAI and United. Now you are able to earn Tier Miles across all Star Alliance member airlines for Voyager Silver and Gold Status (only SAA Miles will qualify for Life Time Platinum Status). Once you’ve earned enough Miles you will be eligible for either Star Alliance Silver or Gold Status, and recognised as a valuable Voyager Member whenever you travel on a Star Alliance member airline. You will also be entitled to the following Star Alliance benefits: Silver Status
Your Silver Voyager Status will automatically qualify you for these additional Star Silver benefits when flying on a Star Alliance member airline.

  • Priority Waitlist You’ll receive priority waitlisting if the flight you want is already fully booked.
  • Priority Airport Standby You’ll receive priority standby listing if you arrive at the airport without a reservation for a specific flight. (subject to local regulations). Should you hold a full-fare ticket for one Star Alliance Member airline you can rebook on another.


Gold Status

Your Gold, Platinum or Lifetime Platinum Status will automatically qualify you for these Star Gold benefits when flying on a Star Alliance member airline.

  • Airport Lounge Access As a Star Alliance Gold Member you and a friend will have access to more than 1000 lounges worldwide when you travel with any Star Alliance member airline, regardless of class of travel.
  • Priority Check-In You’ll be able to avoid long queues by checking in at the separate check-in desks provided for Star Alliance Gold members.
  • Priority Baggage You’ll be entitled to priority baggage service across the entire Star Alliance network.
  • Extra Baggage Allowance You’ll be entitled to check in an additional 20kg or one additional piece of luggage (allowing members to check-in three bags instead of two where the Piece Concept is applicable).
  • Priority Boarding You’ll be able to board at your convenience along with First and Business Class passengers. (Subject to local regulations.)
  • Priority Waitlist You’ll receive priority waitlisting if the flight you want is already fully booked.
  • Priority Airport Standby You’ll receive priority standby listing if you arrive at the airport without a reservation for a specific flight. (Subject to local regulations.) Should you hold a full-fare ticket for one Star Alliance member airline you can rebook on another.
     
 
Star
Star Silver
Star Gold
 
Star Alliance Tier Miles exclusivity
Mileage earn & spend across Star Alliance network
Priority reservation waitlist  
Priority airport standby  
Priority check-in    
Priority baggage handling    
Priority boarding where available    
Additional 20kg baggage allowance, or one additional piece of luggage  
Worldwide airport lounge access (refer to www.flysaa.com)  


STAR ALLIANCE AWARD CHART

From / To  Class
Southern
Africa
Africa
Europe
Middle
East
South
America
Australia,
New
Zealand,
Oceania
North &
South
Asia
Central
Asia
North
America
Central
America,
Hawaii &
Caribbean
Southern Africa
Economy
Business
First
30 000
45 000
n/a
40 000
67 000
100 000
60 000
90 000
140 000
40 000
60 000
100 000
66 000
98 000
n/a
100 000
163 000
240 000
90 000
130 000
180 000
77 000
120 000
n/a
107 000
163 000
230 000
107 000
163 000
230 000
Africa
Economy
Business
First
 
50 000
75 000
100 000
60 000
90 000
140 000
60 000
100 000
140 000
80 000
120 000
180 000
120 000
190 000
n/a
100 000
150 000
200 000
100 000
160 000
n/a
120 000
180 000
260 000
100 000
160 000
240 000
Europe
Economy
Business
First
   
25 000
40 000
n/a
40 000
60 000
100 000
75 000
110 000
170 000
100 000
145 000
200 000
75 000
110 000
170 000
70 000
100 000
150 000
60 000
85 000
120 000
70 000
100 000
150 000
Middle East
Economy
Business
First
     
55 000
65 000
95 000
100 000
160 000
240 000
90 000
170 000
250 000
65 000
110 000
160 000
n/a
n/a
n/a
70 000
145 000
215 000
100 000
160 000
220 000
South America
Economy
Business
First
       
25 000
35 000
45 000
80 000
120 000
180 000
100 000
150 000
200 000
100 000
150 000
200 000
50 000
75 000
100 000
50 000
80 000
100 000
Australia, New Zealand & Oceania
Economy
Business
First
         
20 000
30 000
40 000
60 000
90 000
140 000
60 000
90 000
140 000
80 000
120 000
180 000
80 000
120 000
180 000
North & South Asia
Economy
Business
First
           
35 000
50 000
70 000
40 000
60 000
100 000
80 000
120 000
180 000
100 000
150 000
220 000
Central Asia
Economy
Business
First
             
35 000
50 000
70 000
80 000
120 000
180 000
100 000
160 000
240 000
North America
Economy
Business
First
               
30 000
45 000
60 000
35 000
50 000
70 000
Central America, Hawaii & Caribbean
Economy
Business
First
                 
25 000
40 000
60 000

 

STAR ALLIANCE UPGRADE AWARD CHART

From / To  Class
Southern
Africa
Africa
Europe
Middle
East
South
America
Australia,
New
Zealand,
Oceania
North &
South
Asia
Central
Asia
North
America
Central
America,
Hawaii &
Caribbean
Southern Africa
Economy to Business
10 000 
20 000
35 000
25 000 
35 000
35 000
40 000
35 000
60 000
n/a
Business to First 15 000  n/a 50 000  n/a n/a n/a 55 000 n/a n/a n/a
Africa
Economy to Business
 
10 000
30 000
30 000
n/a
n/a
40 000
n/a
n/a
n/a
Business to First 15 000 35 000 n/a n/a n/a 55 000 n/a n/a n/a
Europe
Economy to Business
   
10 000
30 000
40 000
60 000
50 000
45 000
35 000
40 000
Business to First 15 000 35 000 55 000 75 000 65 000 60 000 50 000 55 000
Middle East
Economy to Business
     
10 000
n/a 
n/a
35 000
25 000 
n/a
n/a 
Business to First 15 000 n/a n/a 50 000 35 000 n/a  n/a
South America
Economy to Business
       
10 000
n/a
55 000
55 000
30 000
n/a 
Business to First  15 000  n/a  70 000  70 000  45 000  n/a
Australia, New Zealand & Oceania
Economy to Business
         
10 000
30 000
30 000
n/a
n/a
Business to First  15 000  45 000  45 000  n/a  n/a
North & South Asia
Economy to Business
           
10 000
25 000
40 000
30 000
Business to First  15 000  35 000  55 000  40 000
Central Asia
Economy to Business
             
10 000 
40 000
30 000
Business to First  15 000  55 000  40 000
North America
Economy to Business 
               
10 000
15 000
Business to First  15 000  20 000
Central America, Hawaii & Caribbean
Economy to Business
                 
10 000
Business to First  15 000


Star Alliance Upgrade Award Terms and Conditions:

  • Star Alliance Upgrade awards are valid on Star Alliance operating carriers only.
  • Upgrade class from Economy to Business: I/class.
  • Upgrade class from Business to First Class: O/class.
  • Upgrade Awards are available for one class upgrade only (Economy to Business or Business to First class).
  • Double class upgrades are not permitted, except where US carriers has a 2 cabin service on certain US routes e.g. Economy and First class only. When the passenger applies for an upgrade, the system will automatically allocate the First Class cabin as the upgraded cabin due to no Business class service available.
  • Miles earned for travel using an Upgrade Award will be based on the original booking class purchased, not on the upgraded class.
  • Eligibility for the Star Alliance Upgrade Awards depends on the booked commercial class and the participating carrier.
  • A confirmed ticketed booking in the eligible class is required in order to request the Star Alliance Upgrade Award redemption.
  • The Star Alliance Upgrade Award redemption is based per segment/sector.
  • No complimentary stopover is permitted.
  • No re-issuance of the ticket is required.
  • Star Alliance Upgrades cannot be requested within 24hrs of departure of the applicable flight.
  • Star Alliance Awards are currently not available on Singapore Airlines and Thai Airways.

 

Eligible Revenue booking classes for Star Alliance Upgrades on Star Alliance Carriers

Airline (operating carrier)

Upgrade from Economy to Business Class

Upgrade from Business to First Class
Aegean (A3) Y B n/a
Air India (AI) Y B C D
Avianca (AV) Y B n/a
Adria (JP) Y B n/a
Austrian (OS)* Y B n/a
Asiana (OZ) Y B C D
Brussels (SN) Y B n/a
Copa (CM) Y B n/a
Croatia (OU) Y B n/a
EgyptAir (MS) Y B C D
Lufthansa (LH)* Y B J C D
LOT (LO)* Y B n/a
TAP (TP) Y B n/a
Thai (TG)* Y B C D
Turkish (TK) Y B n/a
United (UA)** Y B J C D
Air Canada (AC) Y B O n/a
Air China (CA) Y B W C D
ANA (NH) Y B E C Z J D
Air New Zealand Y B U E O n/a
EVA (BR) Y B K n/a
Ethiopian (ET) Y G S B n/a
Scandinavian (SK) Y B S n/a
Singapore Airlines (SQ)* Y B S C D J Z
Shenzhen (ZH)** Y B M H Y B M H
Swiss (LX) Y B M U C D J

 

*Upgrades currently not available on Singapore Airlines and Thai Airways services.

**Upgrades permitted from Economy to First class where only 2 class cabin services are available on certain routes.


STAR ZONE DESCRIPTIONS

Southern Africa Botswana, Lesotho, Mozambique, Malawi, Namibia, South Africa, Swaziland, Zambia, Zimbabwe
Africa Algeria, Angola, Armenia, Benin, Burkina Faso, Cameroon, Canary Islands, Cape Verde, Chad, Côte d’Ivoire, Congo Brazzaville, Djibouti, Equatorial Guinea, Ethiopia, Gabon, Gorgia, Ghana, Kenya, Libya, Mali, Madagascar, Mauritius,Madeira, Morocco, Nigeria, Reunion Isalnds, Dem Rep of Congo, Senegal, South Sudan, Sudan, Uganda, Tanzania, Togo
Europe Albania, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Georgia (Caucusus), Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldovia, Montenegro, Netherlands, Norway, Poland, Portugal, (excl Madeira), Romania, Russia, Serbia-Montenegro, Slovakia, Slovenia, Spain (incl the Balearics, excl. the Canary Islands), Sweden, Switzerland, Tunisia, Turkey, Ukraine, Yugoslav Republic
Middle East Azerbaijan, Bahrain, Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Saudi Arabia, Syria, United Arab Emirates, Uzbekistan, Yemen,Kazakstan
South America Argentina, Bolivia, Brazil, Chile, Cordoba, Colombia, Ecuador, Paraguay, Peru, Uruguay, Venezuela
Australia, New Zealand, Oceania Australia (incl Tasmania), Cook Islands, Fiji, French Polynesia, Mariana Islands, New Caledonia, New Zealand, Norfolk Islands, Samoa, Tahiti, Tonga
North and South Asia Brunei, Cambodia, China, Guam, Hong Kong, Indonesia, Japan, Korea, Laos, Maldives, Taiwan, Malaysia, Myanmar, Philippines, Russia Euro-Asia, Singapore, Sri Lanka, South Korea, Thailand, Vietnam
Central Asia Bangladesh, India, Jeddah, Nepal, Pakistan
North America Alaska, British Columbia, Canada, Mexico, USA
Central America, Hawaii and Caribbean Belize, Costa Rica, El Salvador, Guatemala, Antigua, Aruba, the Bahamas, Bermuda, Caracao, Cayman Islands, Cuba, Dominican Republic, Grenada, Guadeloupe, Guatemala, Haiti, Hawaii, Honduras, Jamaica, Puerto Rico, Panama, Nicaragua, St Kitts, St Lucia, St Maarten, Trinidad and Tobago, Turks and Caicos, US Virgin Islands
Travel between Africa and North America Washington, New York


STAR ALLIANCE AWARDS TERMS AND CONDITIONS
SAA Award Rules:

  • Southern Africa includes destinations not exceeding 1 000 Miles.
  • On Domestic Awards open jaw flights are allowed but must return to point of origin.
  • A maximum of four travel segments is allowed per itinerary if there is no direct route.
  • One stopover is permitted when using International Awards only.

Star Alliance Award Rules:

  • Award flights are permitted for round/return trip travel on scheduled flights operated by Star Alliance Carriers.
  • A maximum of six travel segments are allowed per itinerary.
  • The outbound and return portion of your journey must be booked at the same time.
  • Reservations must be confirmed at time of booking.
  • Waitlisting is not permitted.
  • Reservations can be made through South African Airways, or on www.flysaa.com.
  • Tickets can only be issued by South African Airways offices or on www.flysaa.com.
  • When travel involves more than one carrier, all airlines must be Star Alliance Carriers.
  • If Award travel is booked in a variety of booking classes i.e. a combination of Economy, Business and First class, then Miles for the highest class of travel must be redeemed.
  • No stopovers are allowed for purely Domestic travel or if the itinerary includes European cities only. E.g.FRA/MUC/WAW
  • No stopovers permitted on Awards used within the USA only. E.g USA routes within the 51 states of America.
  • One Stopover is permitted in addition to the point of turnaround for intercontinental travel only. (A stopover is a lapse of at least 24 hours between your arrival and departure at any transfer point) E.g. JNB-FRA (stop) FRA-MUC/MUC-HAM/HAM-FRA/FRA-JNB
  • Backtracking is not permitted. (routing cannot include the same city more than once in each direction) Travel must be via the most direct routing E.g JNB-ATL/ATL-LAX/LAX-SFO/SFO-ATL/ATL-LAX/LAX-ATL/ATL-JNB Or CPT-PLZ (Direct Flight) not CPT-JNB-PLZ (If direct flights not available)
  • Travel is subject to the blackout dates and capacity control of individual Star Alliance carriers.
  • One open jaw per Award is permitted but must return to country of origin. (Valid on intercontinental Sectors only) E.g JNB-LHR/LHR-CPT
  • Voyager rules apply for ticket validity/date of booking/Award changes, refunds etc.
 

Star Alliance Partners

 
Aegan   Air Canada
Air China   Air New Zealand
Adria   ANA
Asiana Airlines   Austrian Airlines
Shenzhen Airlines   Avianca
Brussels Airlines   Copa Airlines
Croatia Airlines   Egypt Air
Polish Airlines   Lufthansa
Scandanavian Airlines   Singapore Airlines
South African Airways   TAM
Swiss International Air Lines    
TAP   Thai Airways
Turkish Airlines   United Airline
Air India   EVA Air

 

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