SAA cancels flights between Johannesburg and Nairobi due to closure of Jomo Kenyatta International Airport

Johannesburg, 07 August 2013. South African Airways (SAA) would like to advise its customers and passengers that it has cancelled its flights between Johannesburg and Nairobi for today (07 August 2013).

A fire broke out at Jomo Kenyatta International Airport in the early hours of this morning resulting in the Kenyan authorities halting all flight operations to and from that airport. Based on this SAA has therefore cancelled both its scheduled flights on that route for the day. This means flight SA184 from Johannesburg to Nairobi and flight SA185 from Nairobi to Johannesburg have been cancelled for today.

While all efforts to resume operations are being made by the Kenyan authorities, it is still early for any indication as to when the operations will resume.

The airline has put a recovery plan in place intended to minimise the impact of the inconvenience to its customers. The plan will be activated as soon as a signal is received indicating that the airport has resumed its operations.

SAA would also like to advise passengers wishing to cancel or reschedule their flights to take note of the following conditions.

All our customers with SAA tickets who are affected by the Nairobi flight cancellations will be offered the following assistance either via our Call Centres, City Ticket Offices, Airport Ticket Offices or through their Travel Agent:
•    rebooking on the next available flight (same cabin / same booking class) subject to space;
•    all  date and flight change fees will be waivered;
•    this allowance will apply to South African Airways tickets only and not on any other airline tickets;
•    the offer must be taken up and tickets re-issued  through an SAA office by 12 August 2013; and
•    If you are moving to a later date, all such travel must commence on/before  21 August 2013.

Contact Details

South Africa
SAA Call Centre numbers:
•    Johannesburg  (27 ) 11 978 1111 or 0861 606 606
Operating hours
•    Mon – Sun 06h00 – 22h00 (local time)

South Africa
SAA City Office numbers:
•    Nairobi  254 20 224 7342 or 254 20 2245520 or 254 20 224 5521
Operating hours
•    Mon – Fri:  08h00 -16h30 , this service will be extended until 19h00 for today

North America
SAA Call Centre numbers  
•    Fort Lauderdale  (1) 800 722 9675
Operating hours
•    Mon –  Fri : 08h30 -20h00 (local time)
•    Sat – Sun: 08h00 – 16h00 (local time)

United Kingdom
SAA Call Centre numbers  
•     London -   0844 375 9680
Operating hours
•    Mon – Sun: 09h00 – 17h00 (local time)

United Kingdom
SAA Call Centre numbers  
•    Frankfurt +  49 (0) 69 29980320
Operating hours
•    Mon– Fri: 08h00 - 18h00 (local time)

SAA will continue to monitor the situation and any new developments regarding the airport closure and related activities will be communicated. Updates will also be posted on the company website (www.flysaa.com) or on its social media accounts; Facebook (facebook.com/FlySAA) and the twitter handle (@flysaa).

SAA would like to apologise for the inconvenience caused to its passengers as result of this incident.

- ENDS -

About SAA
South African Airways (SAA) is the leading carrier in Africa, serving 26 destinations across the continent, as well as major destinations within South Africa and internationally from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its four wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; Air Chefs, the catering entity of SAA and South African Travel Centre (SATC). SAA is the winner of the 'Best Airline in Africa’ Award in the regional category for eleven consecutive years. Mango and SAA hold the number one and number two successive spots as South Africa’s most on-time airlines.

For more information contact:
SAA Group Corporate Affairs

Tlali Tlali
Executive: Group Corporate Affairs
Tel: +27 11 978 3819
Mobile: +27 82 333 3880
Email: TlaliTlali@flysaa.com 
 

Kabelo Ledwaba
Communication Manager (External)
Tel: +27 11 978 2760
Mobile: +27 83 414 4720
Email: KabeloLedwaba@flysaa.com

Digital
Website: www.flysaa.com
Twitter: @flysaa
Facebook: www.facebook.com/flysaa