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Welcome to FlySAA

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It also gives customers the flexibility to pay in any way they prefer. Over 100 million people use PayPal to send and receive money.

This payment option is accepted for revenue ticket purchases on flysaa.com, and is available to customers whose travel originates from the UK, USA, Europe, Australia, New Zealand or Brazil.

 

    Convenience:
  • speed through checkout whenever you shop online.
  • Pay with your credit card (Visa, MasterCard, and Discover), debit card (for UK customers, this includes Maestro, Solo, and Visa Electron),or bank account.

 

 

    Safety:
  • 100% protection against any unauthorised payments sent from your account.
  • Every purchase confirmed with an email receipt
  • No need to retype your financial information.

 

 

Once you have searched and selected your flights, you will be directed to the Travellers Details & Payment page.

Under Payment Details, select "Other Forms of Payment" and then select "PayPal" from the Other Payment Types dropdown menu.

When you select PayPal as your payment method, you will be temporarily redirected to PayPal's website to securely log in and confirm your payment.

- If you already have a PayPal account, all you need to do is click on "Confirm the payment".

- If you don't have a PayPal account yet, you will be taken through a few easy registration steps, and then on to the payment confirmation page.

You will then be redirected back to flysaa.com, where you will receive a reference number.

Note: If your PayPal payment is declined for any reason, your reservation will not be cancelled. You will be shown an error response and then have the option to pay using Manage Reservations or via our Call Centre.

Once your e-ticket has been issued, a passenger itinerary and receipt will be e-mailed to you. We recommend that you bring along your e-ticket itinerary when you travel.

 

If I select PayPal as my payment method, how will I be charged?
With PayPal, you can choose to pay with a credit card (Visa, MasterCard, and Discover), debit card (for UK customers, this includes Maestro, Solo, and Visa Electron), your bank account, or any unused balance you have in your PayPal account. A processing fee may apply and this varies for each region.

Can I use PayPal in combination with other forms of payment when purchasing my ticket(s)?
Unfortunately not.

I don't have a PayPal account. Can I still choose PayPal as my payment method?
Yes. Simply select PayPal as your payment option and you will be guided through the easy signup process on PayPal's website. Signing up for a PayPal account takes just a few minutes to complete, and it's free.

Are there any additional service fees?
There are no service fees from SAA to use this service. However, a cost may be incurred as a PayPal registered customer. For more information on PayPal costs visit www.paypal.com.

What do I need at the airport check-in?
On the day of departure you only need to present a valid form of identification, such as an ID book, driver's license or passport (for international travel), and the e-ticket receipt.

How can I obtain a refund if I cancel my ticket?
To obtain a refund for tickets purchased with PayPal, you will need to submit your request through the South African Airways Refunds Department, by e-mailing e-commerceonlinerefunds@flysaa.com

If you request a refund via our Call Centres, our Refunds Department will contact you to request a faxed or e-mailed copy of:

  • your bank statement/ cancelled cheque/ letter from the bank, if you paid by debit card, or your credit card statement/ letter from the bank, if you paid using a credit card.

This service is only available for reservations made through flysaa.com.
Customers who chose the "Pay Later" option may log on to flysaa.com and pay for their booking using the "Retrieve and Pay" facility on Manage my Booking.

Can I check in online if I paid for my ticket using PayPal as a payment method?
Yes.

Can I do a part payment for only selected passengers in a reservation?
Yes, but you need to do this through the Reservations Call Centre.

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