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Welcome to FlySAA

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Customer Services

About Customer Services

South African Airways strives to inspire our customers with African hospitality in every detail, every time. Commitment to our passengers is key to our brand and we strive to get it right, first time, every time. Contact us should you have any customer care related queries.


Contact Us

We are committed to deliver a service of excellent standard…

Your comments are of the utmost importance to us to monitor our performance. We therefore would like to invite you to write to us!

Customer Services
Email Address:
Or contact us on +2711 978 2888 should you have any customer service related queries..
Tel: 27 11 978 2888 or 0860 003 146 (Share Call)
Fax: 27 11 978 9567
Office Hours: Mon - Fri: 08:00 - 16:30 (GMT)
Closed weekends & South African Public Holidays

Email Address: 
Or give us a call:
Tel :27 (0)11 978 1111 or 0861 606 607 (Share Call)
Office Hours :  24 Hours

Email Address :
Or give us a call:
Tel: 27 (0)11 978 1234
Office Hours :  Weekdays, 07h00 to 21h00 (GMT)
Saturdays, Sundays & South African Public Holidays, 08:00 – 14:00 

Baggage Service (Lost/damaged) 
Email Address :
Or give us a call:
Tel: 27 (0)11 978 3733
Office Hours: Daily, 07h00 to 19h00 (GMT)
Email Address: 
Or give us a call :
Tel: 27 (0)11 978 1786                                  
Office Hours : Weekdays, 08h00 to 16h30 (GMT),
Closed weekends & South African Public Holidays

Or give us a call:
Tel: 27 (0)11 978 3366
Office Hours: Weekdays, 08h00 to 19h00 (GMT), excluding South African Public Holidays
Saturdays & Sundays 07:00 – 13:00
Closed South African Public Holidays

Website Queries
Email Address:


Contact Us - For US Travelers

If your journey originates in the United States, please use the contact information below to give us feedback and share your concerns…

South African Airways
Attn. Customer Care
1200 S Pine Island Rd, Suite 650
Plantation, FL 33324

Phone: +1-954-769-5023
Fax: +1-954-769-5069

Hours: Monday-Friday 08:30-16:30 ET

You may also share comments about our services with the U.S. Department of Transportation, as follows:

Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., S.E.
Washington, D.C. 20590